ARCHIVE
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 06/25/08 Wed | PolyData |
Symptom/Description: Polydata HR and SA data warehouse tables were not refreshed for data through the end of the business day on 6/24/08.
When: 6/25/08 When discovered: 6/25/08 7:30am Resolution or work-around: Data through the end of business day on 6/23/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 06/25/2008 07:58 Submitted/Last updated by: DMW ISI - 06/25/2008 08:02:58 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:07:42 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: file system failure on CSSLU260 Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:33:56 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 15:53:22 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:52:24 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:44:40 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 16:56 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:53:32 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:43:38 |
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting email, calendar, calpoly web page, portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:44:14 |
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting campus wide email, calendar, calpoly web page, my portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:45:39 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:19:38 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Reference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:09:41 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:18:44 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [http://servicedesk.calpoly.edu/my_cp_support/email_del_add_updates.htmlReference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:13:15 |
| 06/22/08 Sun | Oracle Email and Calendar |
Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: From Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:30:12 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Update Website or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:23:59 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:28:35 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Updates or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:15:21 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center. ** UPDATE - Data has been refreshed and is now available **
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 15:05:36 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:30 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 13:22:38 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 14:23:13 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:(RESOLVED) Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/18/2008 11:21 Submitted/Last updated by: JBG CMS Call Center SLO - 06/18/2008 11:22:01 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:Peoplesoft is experiencing Slow Performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 15:59:12 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined b Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:50:46 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:02:25 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:52:48 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:51:49 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Under investigation Last Update: 06/16/2008 09:05 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 09:06:25 |
| 06/16/08 Mon | OCS Email |
Symptom/Description:Unable to send email on both Web clients in the my.calpoly portal
When: 06/16/08 at 8:15am Expected uptime: 06/16/08 at 9:15am Resolution or work-around:Use desk top clients. Contact for more information:Service Desk at 756-7000 Root cause: To be determined Last Update: 06/16/2008 08:20 Submitted/Last updated by: JBG Service Desk - 06/16/2008 08:33:07 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: **RESOLVED - Web Clients no longer receiving errors** Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Hung processes on mail servers. Restarts of mail server processes resolved issue. Last Update: 06/16/2008 09:20 Submitted/Last updated by: TR, ITS Collab Support - 06/16/2008 09:21:21 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system. Web client error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25. Desktop clients just keep trying to send.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 9:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: Under investigation Last Update: 06/16/2008 08:29 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 08:32:59 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 1:00 pm. All services will be back online at this time with the exception of Polycard related printing which will remain limited Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 1 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/18/08, 11:00 pm Submitted/Last updated by: DR ITS Service Desk - 06/18/2008 11:10:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:37:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/17/2008 4:52pm Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:38:54 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:54:04 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:01:55 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: To be determined Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:55:50 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card(Polycard)system will be down for a scheduled upgrade
When: June 15,2008 at 10:00pm Expected uptime: June 17,2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 09:58:16 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: \ access restored Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: 10AM Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: Firewall blocking LNB agent after patch applied Last Update: 06/14/2008 10:47 Submitted/Last updated by: dd, USS PS3 - 06/13/2008 10:58:47 |
| 06/13/08 Fri | Resourse 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:53:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:02:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:00:10 |
| 06/11/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and a patch.
When: 6/11/08 at 8:00 PM Expected uptime: 6/11/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 06/09/2008 11:35 Submitted by: GLW, ITS-CCS/CMS - 06/09/2008 11:34:46 |
| 06/10/08 Tue | CP Web Server |
Symptom/Description: E-mail Delivery Address cannot be set in the "Personal Information Channel" in the Portal.
When: 06/10/2008 8:00 AM When discovered: 06/10/2008 8:00 AM Expected uptime: 06/10/2008 3:00 PM Resolution or work-around: None Contact for more information: ITS Service Desk x6-7000 --- Root cause: Last Update: 06/10/2008 10:53 Submitted/Last updated by: [ATL, ITS-SD] - 06/10/2008 10:58:10 |
| 06/10/08 Tue | CP Web Server |
Symptom/Description: E-mail Delivery Addresses may now be set again through the portal "Personal Information Channel".
When: 06/10/2008 8:00 AM When discovered: 06/10/2008 8:00 AM Expected uptime: 06/10/2008 3:00 PM Resolution or work-around: None Contact for more information: ITS Service Desk x6-7000 --- Root cause: The program which processed changes to email delivery addresses was not functioning properly. It has now been fixed and all requested delivery address changes which were queued up are being processed. Last Update: 06/10/2008 10:53 Submitted/Last updated by: [DDR, ITS-SD] - 06/10/2008 12:10:36 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Resolution or work-around: Contact for more information: Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:46:35 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page is back up
When: 6/1/2008 6:22am When discovered: 6/1/2008 5:00am Expected uptime: 6/1/2008 6:22am Contact for more information:ITS Service Desk 756-7000 Additional info: --- BR>Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 06:22:52 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Contact for more information:ITS Service Desk 756-7000 Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:48:20 |
| 05/30/08 Fri | PolyProfile |
Symptom/Description: PolyProfile was down for about 20 minutes
When: 05/30/08 3:30 Expected uptime: 05/30/08 3:50 Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 05/30/2008 15:44 Submitted/Last updated by: KKH ITS - 05/30/2008 16:15:57 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) network has failed this morning.
When: 6/2/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 06/2/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 06/02/2008 08:45:03 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) has no network.
When: 5/29/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 05/29/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 05/29/2008 09:20:01 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:12:04 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:20:09 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:17:25 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:18am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:19:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:13:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:16:33 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use Old Oralce Client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:21:59 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:16 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is now available again through the portal
Uptime: Sunday, May 25 - 7:00 p.m. Contact for more information:Operations Production Support 756-5512 Additional info: The vendor identified that the problem was related to their latest system update which was causing an error with the authentication of users through the portal. The vendor has implemented a fix and the system is now available again. Last Update: 05/25/2008 8:25 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 20:20:08 |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next updat will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: Ther is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:27:27 | |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next update will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: There is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:29:18 | |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:58 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Sesk - 05/25/2008 17:18:57 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 3:00pm Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 14:22:52 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor, awaiting reply) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS/DR, ITS-USS - 05/24/2008 18:54:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 18:53:09 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 15:25 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 15:24:06 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 11:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 10:21:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 09:45am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 09:15:12 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description:The complete Portal(my.calpoly.edu) is not available
When: 05/21/08 at 8:45am Expected uptime: 05/21/08 at 9:45am Resolution or work-around:Partial portal is available Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:To be determined Last Update: 05/21/2008 08:50 Submitted/Last updated by: JBG ITS Service Desk - 05/21/2008 09:24:22 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - limited functionality due to database issue
When: 08:50 When discovered: 08:50 Expected uptime: 09:20 Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:12:12 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 08:42:27 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:04 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - RESOLVED - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:31 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: Hardware Maintenance Complete - RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 09:35:48 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently available
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 2:12pm [DD, ps3] - 05/19/2008 14:12:29 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: 11:45 am Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:04:06 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 1:12 Submitted/Last updated by: [DD, ps3] - 05/19/2008 13:12:42 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:13:50 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Root cause pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:46:32 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: [5/19 11:40am] When discovered: [11:30 am] Expected uptime: [11:45 am] Resolution or work-around: None Contact for more information: Service Desk Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 11:42:58 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: ITS-hosted shared drives now available (e.g. "U" and "V" drives)
When: 5/19/08 2:12pm When discovered: 11:30 am Resolution or work-around: None Contact for more information: Service Desk 756-7000, press option 0 Additional info:No data was lost. --- Root cause: Escalated to Microsoft for diagnostics and analysis. Last Update: 05/19/2008 4:00pm, CS-USS. - 05/19/2008 16:08:03 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:47:43 |
| 05/18/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar system maintenance complete. (Was: OCS email and calendar services will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.)
Outage begins: Sunday, 5/18 at 7:00 AM Expected uptime: OCS email and calendar services up as of 9:55 AM. (Was: Sunday, 5/18 at 12:00 PM) Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance - installation of OCS patches. Last Update: 05/13/2008 14:39 Submitted/Last updated by: SC, DBA-ISI - 05/18/2008 10:44:13 |
| 05/18/08 Sun | Blackboard |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:56:30 |
| 05/18/08 Sun |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:55:10 | |
| 05/18/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar services will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18 at 7:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance - installation of OCS patches. Last Update: 05/13/2008 14:39 Submitted/Last updated by: SC, DBA-ISI - 05/13/2008 14:44:04 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:18:43 |
| 05/16/08 Fri | OCS Email |
Symptom/Description:Update: OCS Web Clients now available. OCS Web Access Client and Webmail clients were unavailable for some users.
When: 15/05/2008, 07:10 am When discovered: 15/05/2008, 07:00 am Expected uptime: Web Access Client, and webmail clients now available. Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: Java application process required restart. Last Update: 05/16/2008 07:15 Submitted/Last updated by: MCG, ITS-CS - 05/16/2008 07:17:41 |
| 05/16/08 Fri | OCS Email |
Symptom/Description:Update: OCS Web Clients now available. OCS Web Access Client and Webmail clients had been unavailable for some users.
When: 15/05/2008, 07:10 am When discovered: 15/05/2008, 07:00 am Expected uptime: Web Access Client, and webmail clients now available. Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: Java application process required restart. Last Update: 05/16/2008 07:15 Submitted/Last updated by: MCG, ITS-CS - 05/16/2008 07:18:23 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:19:32 |
| 05/16/08 Fri | OCS Email |
Symptom/Description: OCS WEB Client and WEB EMAIL are currently unavailable at this time
When: 15/05/2008, 07:00am When discovered: 15/05/2008, 07:00am Expected uptime: unknown at this time, next update 07:30am Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: unknown at this time Last Update: 05/16/2008 07:00 Submitted/Last updated by: RjP, OPS - 05/16/2008 07:04:42 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Additional info: [URL Reference or other document] --- Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 15:59:01 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 16:01:34 |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Network available in Build 117(Was: Building 117 network down)
When: May 12 9:15 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 09:16:24 |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Building 117 network down
When: May 12 8:00 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 08:22:21 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Campus Power Outage.
When: 05/11/2008 15:39 When discovered: 05/11/2008 15:39 Contact for more information: OPS - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:10:28 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Power Outage Across Campus. When: 05/11/2008 15:48 When discovered: 05/11/2008 15:48 Contact for more information: Operations and Production Support - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:14:34 |
| 05/07/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of a patch.
When: 5/7/08 at 8:00 PM Expected uptime: 5/7/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 05/05/2008 09:06 Submitted by: GLW, ITS-CCS/CMS - 05/05/2008 09:06:53 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HCM and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:16:22 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:13:53 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:12:43 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:14:40 |
| 05/05/08 Mon | PolyData |
Symptom/Description: PolyProfile users reporting an "inconsistent data type" error under the enrollment history section. As a result, no enrollments are displayed. ** UPDATE: Problem was resolved and PolyProfile now displaying correctly **
When: 5/4/08 1:00 pm When discovered: 5/5/08 8:00 am Expected uptime: 5/5/08 8:00 am Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Structure of underlying PolyData table was changed. Last Update: 05/05/2008 10:53 Submitted/Last updated by: ISI/MER - 05/05/2008 11:02:58 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:(RESOLVED)Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 09:28:32 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM was down for a release upgrade, it is now available.
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 2:30 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 14:43 Updated by: GLW, ITS-CCS/CMS - 05/04/2008 14:42:58 |
| 05/02/08 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 5/1/08.
When: 5/3/08 Expected uptime: 5/5/08 7:00 am More info: Any new persons added to source databases after 5/1/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu Root cause: PeopleSoft will be down due to scheduled software upgrade. Last Update: 5/2/08 4:00 pm Submitted/Last updated by: ISI-LKS - 05/02/2008 16:11:06 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:38:53 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:25:00 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:26:43 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for a release upgrade
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 5:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 15:47 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 15:48:11 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:42:18 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: Registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:43:23 |
| 05/01/08 Thu |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:36:40 | |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:37:16 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: (Resolved) PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 03:30 pm Submitted/Last updated by: JBG ITS - 05/01/2008 15:00:29 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 11:00 AM Submitted/Last updated by: KKH ITS - 05/01/2008 11:32:54 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:27:51 |
| 04/30/08 Wed | Telephones |
Symptom/Description: Resolved. -Phones serviced in building 14 not working, will just appear to have died.
When: April 30, 2008 12:15 When discovered: 11:45 AM Expected uptime: 12:38 PM Resolution or work-around: None Contact for more information: JD Holt 6-7310 Root cause: Failed Hardware Last Update: 04/30/2008 12:34 Submitted/Last updated by: K Peirce 6-7000 - 04/30/2008 12:41:08 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: All instances of PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is up Sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error encountered - Authorization Error -- Contact your Security Administrator Root cause: Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:04:35 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:15:32 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:19:41 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Submitted/Last updated by: KKH ITS - 04/30/2008 14:11:39 |
| 04/30/08 Wed | Telephones |
Symptom/Description: Resolved. Phones serviced in building 14 not working When: April 30, 2008 12:15 When discovered: 11:45 AM Expected uptime: 12:38 PM Resolution or work-around: Working Now Contact for more information: ITS Service Desk 756-7000 Root cause: Failed Hardware Last Update: 04/30/2008 2:30 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:30:53 |
| 04/30/08 Wed | PeopleSoft FS |
Description: PeopleSoft Environment will be down for migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for migration of the UNIX process scheduler. Last Update: 04/29/2008 10:20 Submitted by: GLW, ITS_CCS/CMS - 04/29/2008 10:21:00 |
| 04/30/08 Wed | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for installation of local modifications and migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and migration to the new UNIX process scheduler. Last Update: 04/29/2008 10:03 Submitted by: GLW< ITS-CCS/CMS - 04/29/2008 10:06:46 |
| 04/27/08 Sun | OCS Services |
Symptom/Description: OCS email and calender system maintenance complete. (Was: OCS email and calendar services will be unavailable during scheduled maintenance on Sunday, 4/27, from 7:30 AM to 9:30 AM.)
Outage begins: Sunday, 4/27 at 7:30 AM Expected uptime: OCS email and calendar services are up and available as of 8:25 AM. (Was: Sunday, 4/27 at 9:30 AM) Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled OCS database maintenance. Last Update: 04/27/2008 8:33 Submitted/Last updated by: SC, DBA-ISI - 04/27/2008 08:34:58 |
| 04/27/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar services will be unavailable during scheduled maintenance on Sunday, 4/27, from 7:30 AM to 9:30 AM.
Outage begins: Sunday, 4/27 at 7:30 AM Expected uptime: Sunday, 4/27 at 9:30 AM Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled OCS database maintenance. Last Update: 04/24/2008 13:30 Submitted/Last updated by: SC, DBA-ISI - 04/24/2008 13:38:25 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:50:25 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 5:15 PM Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 17:07:07 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:46:42 |
| 04/24/08 Thu | PeopleSoft HCM |
Symptom/Description: PeopleSoft SA is down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Expected uptime: 04/24/08 Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 --- Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:38:33 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) now active When: 04/24/08 When discovered: 04/24/08 09:00 pm Resolution or work-around: All production jobs processing as usual Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 04/24/2008 09:15 pmPM Submitted/Last updated by: dss ITS-CCS Operations Production Support - 04/24/2008 21:17:32 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:48:06 |
| 04/23/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications
When: 4/23/08 at 8:00 PM Expected uptime: 4/23/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/21/2008 11:01 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 11:04:35 |
| 04/22/08 Tue | Network |
Symptom/Description:UPDATE 4/23 @ 10am - Problem resolved - No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Replaced defective data switch. Last Update: 4/23/2008 10:10am Submitted/Last updated by: btk, Tech Services - 04/23/2008 10:13:04 |
| 04/22/08 Tue |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:20:06 | |
| 04/22/08 Tue | Network |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:21:33 |
| 04/21/08 Mon | Network |
Symptom/Description: Intermittent network availability across the Cal Poly Campus.
When: 15:33 When discovered: 14:30 Expected uptime: 16:30 Additional Info: System Status will be updated hourly until network operations are fully functional. The next update will be posted at 4:30 p.m. Contact for more information: ITS Help Desk - 756-7000 Root cause: Network hardware failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:47:22 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, calendar, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:32:25 |
| 04/21/08 Mon |
Symptom/Description: The Cal Poly webpage unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:23:18 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Network problems in buildings 124 and 46T are RESOLVED.
When: 4/21/08, 3:00pm Contact for more information: NetAdmin, x61295 --- Root cause: Hardware and software failure Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 17:08:36 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:29:30 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124, intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 08:51:10 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124,46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:35:39 |
| 04/21/08 Mon | Campus Backbone |
Symptom/Description: Intermittent Network Availability.
When: 15:33 When discovered: 14:30 Expected uptime: 17:00 Contact for more information: ITS Help Desk - 756-7000 Root cause: Network Hardware Failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:36:48 |
| 04/21/08 Mon | Campus Backbone |
Symptom/Description: Intermittent network availability across the Cal Poly Campus.
When: 15:33 When discovered: 14:30 Expected uptime: 16:30 Additional Info: System Status will be updated hourly until network operations are fully functional. The next update will be posted at 4:30 p.m. Contact for more information: ITS Help Desk - 756-7000 Root cause: Network hardware failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:43:28 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:29:39 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Buildings 124and 46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:36:54 |
| 04/21/08 Mon | Network |
Symptom/Description:
Slow Network response in Building 124
When: 04/21/08 at 07:30am Expected uptime: 04/21/08 at 10:00am> Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: To be determined Last Update: 04/21/2008 08:47 Submitted/Last updated by: JBG ITS Service Desk - 04/21/2008 08:59:17 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124 intermittent network problems on 1st floor and Building 46T.
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 16:41:19 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email were temporaroly unavailable between 05:00 and 05:45
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:50 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:50:57 | |
| 04/20/08 Sun | CP Web Server |
Symptom/Description: RESOLVED - The Cal Poly web server was temporarily unavailable between the hours of 6:30 p.m. and 10:45 p.m. Systems are now fully operational.
When: 4/20/2008 22:50 When discovered: 4/20/2008 18:50 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: The root cause was narrowed down to a malfunctioning network router. Last Update: 04/20/2008 22:48 Submitted/Last updated by: MKH/OPS - 04/20/2008 23:05:05 |
| 04/20/08 Sun | CP Web Server |
Symptom/Description: RESOLVED - The Cal Poly web server was temporarily unavailable between the hours of 6:30 p.m. and 10:45 p.m. Systems are now fully operational.
When: 4/20/2008 22:50 When discovered: 4/20/2008 18:50 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: The root cause was a malfunctioning network interface module connecting the Cal Poly Central Unix Server to the network. Last Update: 04/20/2008 22:48 Submitted/Last updated by: MKH, ITS/OPS - 04/20/2008 23:22:18 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:32:56 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:21:59 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:45:40 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service not available in labs
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:33:55 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal available
When: 04/18/2008, 05:40am When discovered: 04/18/2008, 05:15am Expected uptime: Up Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Extremely Slow Response Time from server Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:41:45 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:44:25 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Polydata Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:20:09 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: As of 11:30 AM, data through the end of business day on 4/15/08 has been restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:30 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:27:54 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal is currently unavailable
When: 04/18/2008, 05:30am When discovered: 04/18/2008, 05:15am Expected uptime: Unknown at this time, next update at 6:30am Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Unknown at this time Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:32:35 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:04 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:04:13 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending messages from Desktop Clients. Additional login prompts could occur.
When: [Date and clock time] When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:03:12 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 14:30 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:53 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: RESOLVED: Some useres experiencing difficulty logging into Oracle email client
When discovered: 4/16/2008 8:30pm Expected uptime: Resolved, systems are now up. Resolution or work-around: None now needed. Contact for more information: Operations 756-7000 Root cause: Last Update: 04/16/2008 20:45 Submitted/Last updated by: swh Operations - 04/16/2008 20:44:37 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: Some useres experiencing difficulty logging into Oracle email client
When discovered: 4/16/2008 8:30pm Expected uptime: unknown, next update 9:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-7000 Root cause: Last Update: 04/16/2008 20:29 Submitted/Last updated by: swh Operations - 04/16/2008 20:34:16 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: Oracle email web clients now available. Some users had experienced difficulty logging into Oracle webmail and web access clients
When discovered: 4/16/2008 8:30pm Expected uptime: Oracle webmail and web access clients now availablbe, 8:40 pm Resolution or work-around: None at this time. Contact for more information: Operations 756-7000 Root cause: Application error in web processes. Web processes restarted, correcting this error. Last Update: 04/16/2008 20:40 Submitted/Last updated by: MCG, ITS/CS - 04/16/2008 20:45:21 |
| 04/16/08 Wed | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 04/14/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When discovered: 04/16/08 7:45 Resolution or work-around: Information for existing persons is correct. NEW persons will be added in the next update scheduled for 04/17/08. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of new people added today exceeded thresholds. Last Update: 04/16/08 7:55 Submitted/Last updated by: DM-ITS - 04/16/2008 07:59:16 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW, ITS-CCS/CMS - 04/14/2008 09:50:35 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW< ITS-CCS/CMS - 04/14/2008 09:49:22 |
| 04/15/08 Tue |
Symptom/Description: Identity Management was not updated today. Any new state persons added to PeopleSoft source databases since end of day on 04/13/08 will not be listed in directories, have access to central services, have new accounts created or appear in Polydata warehouse reports. Information on existing state persons was not updated. HR reporting tables (personal data, job data, etc) have not been updated since end of day 04/13/08.
When: 04/15/08 Expected uptime: 04/16/08 08:00 AM Resolution or work-around: Information for existing state persons and HR reporting is correct as of end of day on 04/13/08. Contact for more information: identity-management@calpoly.edu --- Root cause: Data required for Identity Management tables was not available. Last Update: 04/15/08 10:00 AM Submitted/Last updated by: LKS, ITS-ISI - 04/15/2008 10:33:16 | |
| 04/15/08 Tue | PolyData |
Symptom/Description: Polydata HR build is running late.
When: 4/15/2008 7:53am When discovered: 4/15/2008 7:30am Expected uptime: 4/15/2008 9:00am Resolution or work-around: Data through the end of business day on 4/13/2008 is available. Once the HR build is completed at approvimately 9am data through the end of business day on 4/14/2008 will be available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 04/15/2008 07:51 Submitted/Last updated by: DMW ITS-ISI - 04/15/2008 07:56:05 |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: OCS email system maintenance complete. (Was: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.)
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: OCS email services up as of 10:50 AM. (Was: Sun., 4-13-08 by noon.) Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mail store operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/13/2008 11:24 AM Submitted/Last updated by: SC, DBA-ISI - 04/13/2008 11:27:04 |
| 04/13/08 Sun | Advancement Network |
Symptom/Description: Advancement reporting tables did not build successfully. Applications in the Advancement and Alumni Networks will use data from close of business Friday, 4/11/2008. Affected applications may include (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 4/13/2008 9am When discovered: 4/13/2008 8am Expected uptime: 4/13/2008 10:30am Resolution or work-around: day-old data will be used Contact for more information: advancement-systems@calpoly.edu --- Last Update: 4/13/2008 9am Submitted/Last updated by: DRG-ISI - 04/13/2008 09:08:58 |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:44:32 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:34:33 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:35:47 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed. The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 17:00:55 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:56:53 |
| 04/11/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 4/13/08 7:30 AM Expected uptime: 4/13/08 8:00 AM Resolution or work-around: None Contact for more information: dbaadmin@calpoly.edu Additional info: [URL Reference or other document] --- Root cause: Scheduled database maintenance Last Update: 04/11/2008 14:52 Submitted/Last updated by: GG-ISI/DBA - 04/11/2008 15:03:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:38:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:39:13 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg Collab Support - 04/10/2008 14:40:09 |
| 04/10/08 Thu |
Symptom/Description:One of two blackboard servers restarted, blackboard services still available via secondary server
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around:None, services still available on secondary server Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause:Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 11:33:13 | |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:33:17 |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. Changes have been running successfully in Dev and Test for several weeks. --- Root cause: n/a Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:29:03 |
| 04/09/08 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for cleanup of unused tables
When: 4/9/08 at 8:00 PM Expected uptime: 4/9/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for modifying database objects Last Update: 04/08/2008 09:39 Submitted by: GLW, ITS-CCS/CMS - 04/08/2008 09:42:22 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:FIXED: Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected fix: 4/5/08 6:00am Resolution or work-around: None Contact for more information: Additional info:Canceled courses now disabled in Bb. / Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/07/2008 1:35pm Submitted/Last updated by: [TM, CTL/ITS] - 04/07/2008 13:36:40 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Email repeatedly prompting some people to re-enter password. After re-entering, a "too many connections" error may occur.
When discovered: First observed on 4-2, reported on 4-3-08 Expected uptime: To be determined Resolution or work-around: Closing desktop client application and restarting workstation may alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators are investigating. --- Root cause: To be determined Last Update: 04/03/2008 10:00 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:05:09 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services and one OCS process. Connection loads are being monitored. Performance should be back to normal by 11:00 am --- Root cause: To be determined Last Update: 04/03/2008 10:15 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:15:44 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected fix: TBD, Blackboard is fine, extra courses displayed. Resolution or work-around: None Contact for more information: Additional info: Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/03/2008 10:45 Submitted/Last updated by: [TM, CTL/ITS] - 04/03/2008 10:58:06 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Using a Web Mail client or closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services. Connection loads are being monitored and appear to be stable now. We are continuing to investigate the root cause. --- Root cause: To be determined Last Update: 04/03/2008 11:50 Submitted/Last updated by: TR, Collab Support - 04/03/2008 11:53:14 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected uptime: TBD Resolution or work-around: None Contact for more information: Additional info: Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/03/2008 10:45 Submitted/Last updated by: [TM, CTL/ITS] - 04/03/2008 10:56:30 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services and one OCS process. Connection loads are being monitored. Performance should be back to normal by 11:00 am --- Root cause: To be determined Last Update: 04/03/2008 10:15 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:18:09 |
| 04/02/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 4/2/08 at 8:00 PM Expected uptime: 4/2/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 04/01/2008 12:25 Submitted by: GLW, ITS-AIM/CMS - 04/01/2008 12:24:50 |
| 04/01/08 Tue | test entry |
Symptom/Description: test entry
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: [Date and clock time] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 04/01/2008 09:54 Submitted/Last updated by: [initials, department] - 04/01/2008 09:55:07 |
| 04/01/08 Tue | SystemStatus |
Symptom/Description:Corrected System Status email routing
When: Tue Apr 1, 4:10 PM Contact for more information: Additional info: [URL Reference or other document] --- Root cause:Migration of polymail Last Update: 04/01/2008 16:09 Submitted/Last updated by: sbusby ITS/CCS/CSA - 04/01/2008 16:11:55 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists should now be accessible to all professors.
When Discovered: March 31, 2008 11:10am Resolution or work-around: Systems operating normally. Root Cause: The problem stemmed from a bug in the underlying warehouse view. The problem has been patched and permissions lists and wait lists are now available. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 15:12 Submitted/Last updated by: MKH/OPS - 03/31/2008 16:18:26 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 5:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 15:43:48 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists should now be accessible to all professors.
When Discovered: March 31, 2008 11:10am Resolution or work-around: Systems operating normally, no work around is necessary. Root Cause: The problem stemmed from a bug in the underlying warehouse view. The problem has been patched and permissions lists and wait lists are now available. Contact for more information: Operations 756-5512 --- Last Update: 03/31/2008 15:12 Submitted/Last updated by: MKH/OPS - 03/31/2008 16:21:02 |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:19:31 | |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 3:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 14:15:58 |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:20:14 | |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 2:00pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 12:55:43 |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:17:40 | |
| 03/30/08 Sun |
Symptom/Description: Email sent to clubs, departments, or sendmail aliases may have been addressed from @prcsam01.its.calpoly.edu on 3/30/2008 between 10:15 and 1:15pm instead of @polymail.cpunix.calpoly.edu.
--- Root cause: Migration of sendmail aliase server. Last Update: 03/30/2008 14:04 Submitted/Last updated by: kQ/CSA - 03/30/2008 14:11:52 | |
| 03/29/08 Sat | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance (COMPLETED)
When: Saturday Mar 29th 11:00 - 12:00 Midnight Expected uptime: 11:59 PM Mar 29th Resolution or work-around: None available Contact for more information: Jdholt 67310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 03/27/2008 21:21 Submitted/Last updated by: Jdholt Netadmin - 03/30/2008 00:05:16 |
| 03/29/08 Sat | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Saturday Mar 29th 11:00 - 12:00 Midnight When discovered: [Date and clock time] Expected uptime: 11:59 PM Mar 29th Resolution or work-around: None available Contact for more information: Jdholt 67310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 03/27/2008 21:21 Submitted/Last updated by: Jdholt Netadmin - 03/27/2008 21:24:14 |
| 03/29/08 Sat | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Saturday Mar 29th 11:00 - 12:00 Midnight Expected uptime: 11:59 PM Mar 29th Resolution or work-around: None available Contact for more information: Jdholt 67310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 03/27/2008 21:21 Submitted/Last updated by: Jdholt Netadmin - 03/27/2008 21:26:44 |
| 03/28/08 Fri | Anti-Spam Update |
Symptom/Description: "Trusted sender" status for *@calpoly.edu removed from anti-spam email gateways.
When: Thurs, Mar 27, 2008 at 9:45 am Resolution or work-around: None should be required Contact for more information: ITS Service Desk 756-7000 Additional info: SPAM Announcement Website and SPAM Info Website --- Root cause: Spammers pretending to be Cal Poly users getting around anti-spam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact Service Desk to ensure prompt delivery of your emails. Last Update: 03/27/08 12:36 pm Submitted/Last updated by: tbruns - 03/27/2008 12:37:05 |
| 03/28/08 Fri | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact to Service Desk to ensure prompt delivery or your emails. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:08:42 |
| 03/28/08 Fri | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact to Service Desk to ensure prompt delivery or your emails. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:10:33 |
| 03/27/08 Thu | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to these spam scoring. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:05:45 |
| 03/27/08 Thu | Anti-Spam update |
Symptom/Description:removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 AM Mar 27 Resolution or work-around: None required Contact for more information: Service Desk 67000 Additional info: Spam info page --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to these spam scoring. Last Update: 03/27/2008 09:53 Submitted/Last updated by: Jdholt 67310 - 03/27/2008 10:00:07 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The DBA's at UniSys are re-submitting the jobs not posted in PeopleSoft. Please continue to check your jobs and their "Posted/NotPosted" status. This is not an official notification that the report repository is working at 100%. Please try not to re-run any jobs that previously ran. The server will try to post the jobs once everything is back in order.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Please continue to check your jobs in Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:20 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 10:23:17 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: Nightly Production jobs appear to have run as scheduled, but did not post results in People Soft after 1am this morning. This problem persist with regular users submitting jobs through their own accounts, not using ControlM.
When: 27Mar2008, 08:15am When discovered: 27Mar2008, 08:15am Resolution or work-around: None at this time, will update as soon as more is known. Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time, working with CMS Long beach and UniSys. Last Update: 03/26/2008 08:55 Submitted/Last updated by: RjP, Ops 6-5512 - 03/26/2008 08:55:55 |
| 03/26/08 Wed | OCS Email |
Symptom/Description: One of three Oracle Email Servers will be removed from service to resolve a hardware issue.
When: Wed, March 26, 2008, 4:10 pm Resolution or work-around: When the system is being shutdown, some web mail users may encounter an error. Please refresh browser connection to email services. Contact for more information: ITS Service Desk, 756-7000 Root cause: Work is to resolve a hardware issue prior to beginning of Spring Quarter. Last Update: 03/26/2008 15:58 Submitted/Last updated by: MCG, ITS-CS - 03/26/2008 16:10:00 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: Nightly Production jobs appear to have run as scheduled, but did not post results in People Soft after 1am this morning.
When: 27Mar2008, 08:15am When discovered: 27Mar2008, 08:15am Resolution or work-around: None Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time Last Update: 03/26/2008 08:35 Submitted/Last updated by: RjP, Ops 6-5512 - 03/26/2008 08:40:05 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: There is a problem with the report repository. The jobs are running successfully but not posting. When the report repository comes back up it will try to post the jobs. Please avoid running any more jobs until this server comes back up.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: When the server comes back up, it will try to post. Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time, working with CMS Long beach and UniSys. Last Update: 03/26/2008 09:25 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 09:25:30 |
| 03/26/08 Wed | Outgoing email |
Symptom/Description: ORDB email Blackhole list responding with false positives
When: Mar 25 12:00 Noon When discovered: [Date and clock time] Expected uptime: Depends on remote sites mail admin response. Resolution or work-around: Attempt to contact person at remote site and let them know, or contact service desk to open ticket for more research. Contact for more information: Jason Holt 67310 Additional info: Web Article --- Root cause: ORDB Database went offline in DEC 2006. Site still configured to use it are now rejecting all email. This includes csumentor program. Last Update: 03/26/2008 07:34 Submitted/Last updated by: Jholt 67310 NetAdmin - 03/26/2008 07:40:57 |
| 03/26/08 Wed | OCS Email |
Symptom/Description: One of three Oracle Email Servers will be removed from service to resolve a hardware issue.
When: Wed, March 26, 2008, 4:10 pm Resolution or work-around: When the system is being shutdown, some web mail users may encounter an error. Please refresh browser connection to email services. Contact for more information: ITS Service Desk, 756-7000 Root cause: Work is to resolve a hardware issue prior to beginning of Spring Quarter. Last Update: 03/26/2008 15:58 Submitted/Last updated by: MCG, ITS-CS - 03/26/2008 16:11:12 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The DBA's at UniSys are re-submitting the jobs not posted in PeopleSoft. Please continue to check your jobs and their "Posted/NotPosted" status. This is not an official notification that the report repository is working at 100%. Please try not to re-run any jobs that previously ran. They will try to post once everything is back in order.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Please continue to check your jobs in Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:20 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 10:22:04 |
| 03/26/08 Wed | Outgoing email |
Symptom/Description: ORDB email Blackhole list responding with false positives
When: Mar 25 12:00 Noon When discovered: [Date and clock time] Expected uptime: Depends on remote sites mail admin response. Resolution or work-around: Attempt to contact person at remote site and let them know. Contact for more information: Jason Holt 67310 Additional info: Reference --- Root cause: ORDB Database went offline in dc 2006. Site still configured to use it are now rejecting all email. Last Update: 03/26/2008 07:34 Submitted/Last updated by: Jholt 67310 NetAdmin - 03/26/2008 07:37:52 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The PeopleSoft jobs should all have posted by now. Please check Process Monitor. CMS checked with other campuses and they are also working.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Should any of your jobs show "not posted" try "re-sending" from Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:55 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 11:01:29 |
| 03/26/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCMwill be down for installation of local modifications and a patch.
When: 3/26/08 at 6:00 PM Expected uptime: 3/26/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/24/2008 12:25 Submitted by: GLW, ITS-CCS/CMS - 03/24/2008 12:24:41 |
| 03/26/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCMwill be down for installation of local modifications and a patch.
When: 3/26/08 at 8:00 PM Expected uptime: 3/26/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/24/2008 12:25 Submitted by: GLW, ITS-CCS/CMS - 03/24/2008 13:11:01 |
| 03/24/08 Mon | Campus Wireless |
Symptom/Description: Campus Wireless (Mustang Wireless) will be unavailable from 6:00-9:00 pm on Monday, March 24, 2008, for upgrade maintenance. This is a scheduled outage. This outage does not include Residential Hall wireless.
When: 3-24-08, 6pm to 9pm Expected uptime: 3-24-08, 9pm Contact for more information: NetAdmin, x61295 Root cause: Upgrade. Last Update: 03/24/2008 16:58 Submitted/Last updated by: AA, NetAdmin - 03/24/2008 17:03:20 |
| 03/23/08 Sun | Advancement Network |
Symptom/Description: Web sites hosted on University Advancement web server will be unavailable during scheduled maintenance. Web sites impacted include advancement, advance-web, almostalumni, alumni, homecoming, phonathon, and plannedgiving.
When: 3/23/08 6:00 am Expected uptime: 3/23/08 12:00 pm Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: CSA performing maintenance to swap the network cable to different panels. Last Update: 03/20/2008 15:47 Submitted/Last updated by: ISI-MER - 03/20/2008 15:52:07 |
| 03/21/08 Fri | Outgoing email |
Symptom/Description: Email to limited number of Domains delayed or returned (officemax.com confirmed)
When: Mar 20 afternoon - Mar 21 early morning When discovered: Mar 21 7:30 AM Resolution or work-around: If you receive a message saying an email was returned and includes "88.blacklist.zap" resend the message. Contact for more information: Jason Holt 67310 Additional info: 1 of Cal Poly's email servers was placed on 88.blacklist.zap banned list. This is a banned list used by an Internet Hosting company, not a shared list used by many providers. --- Root cause: Large influx of spam being forwarded to outside email destinations. Last Update: 03/21/2008 07:34 Submitted/Last updated by: JHolt 67310 - 03/21/2008 07:41:48 |
| 03/21/08 Fri | Outgoing email |
Symptom/Description: Email to limited number of Domains delayed or returned (officemax.com confirmed)
When: Mar 20 afternoon - Mar 21 early morning When discovered: Mar 21 7:30 AM Resolution or work-around: If you receive a message saying an email was returned and includes "88.blacklist.zap" resend the message. Contact for more information: Jason Holt 67310 Additional info: 1 of Cal Poly's email servers was placed on 88.blacklist.zap banned list. This is a banned list used by an Internet Hosting company, not a shared list used by many providers. --- Root cause: Large influx of spam being forwarded to outside email destinations. Last Update: 03/21/2008 07:34 Submitted/Last updated by: JHolt 67310 - 03/21/2008 07:43:56 |
| 03/19/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modifications.
When: 3/19/08 at 8:00 PM Expected uptime: 3/19/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 03/17/2008 10:45 Submitted by: GLW, ITS-CCS/CMS - 03/17/2008 10:45:26 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:24:02 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Unavailable
When: 03/18/2008 03:12pm When discovered: 03:15pm Expected uptime: next update at 04:30pm. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 15:38 Submitted/Last updated by: ruc, ops - 03/18/2008 15:35:17 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Continue to be Unavailable.
When: 03/18/2008 04:30pm When discovered: 03:15pm Expected uptime: next update at 06:30pm. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined - CMS tracking #115144 Last Update: 03/18/2008 16:38 Submitted/Last updated by: ruc, OPS - 03/18/2008 16:38:48 |
| 03/18/08 Tue |
Symptom/Description: problems conetting to peoplesoft
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:10:53 | |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: update in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:35:20 |
| 03/18/08 Tue |
Symptom/Description: problems connecting to peoplesoft
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:12:55 | |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: update in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:34:26 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: ***Services Available***
CMS PeopleSoft- Production, Test and Dev are now available. Services have been restored to the Production and Non-Production environments by disabling access to the concurrent user’s monitoring system. Access to the Unisys Data Center including VPN, SSH, SQL, and Web are now available. NetBackup and cloning services are also available. When: 03/18/2008 10:15pm When discovered: 03:15pm Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause:Further analysis is required in determining the actual root cause. To Be Determined - CMS tracking #115144 Last Update: 03/18/2008 10:30 Submitted/Last updated by: MKH, OPS - 03/18/2008 23:05:51 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:21:09 |
| 03/17/08 Mon |
Symptom/Description: sendmail loop involving the aliase chem has slowed email delivery
Resolution or work-around: chem alias has been temporarily "removed" --- Last Update: 03/17/2008 13:08 Submitted/Last updated by: kQ,CSA - 03/17/2008 13:11:10 | |
| 03/14/08 Fri | PeopleSoft Development (HCM/FS |
Symptom: PeopleSoft Development instances became slow, then totally non-responsive. Other campuses on the same servers are reporting the same problems.
When: 3/14/08 at 8:00 AM When discovered: 3/14/078 at 8:00 AM Expected uptime: No ETA at this time Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Two and Three tier connections hanging. East Bay reporting same problems. Last Update: 03/14/2008 08:54 Submitted by: GLW, ITS-CCS/CMS - 03/14/2008 08:54:11 |
| 03/14/08 Fri | PeopleSoft Devel (HCM/FS) |
Symptom: PeopleSoft Development environments are experiencing the same issues they saw earlier this morning. Systems were back on-line by 11:40 AM
When: 3/14/08 at 9:48 AM When discovered: 3/14/08 at 10:00 AM Expected uptime: 3/14/08 at 11:40 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: This interruption in service was caused by a storage change request that caused high IO utilization on this cluster. This has been rescheduled for tonight through tomorrow morning. Last Update: 03/14/2008 12:05 Last Updated by: GLW, ITS-CCS?CMS - 03/14/2008 12:06:06 |
| 03/14/08 Fri | PeopleSoft Development (HCM/FS |
Symptom: PeopleSoft Development instances became slow, then totally non-responsive. Other campuses on the same servers are reporting the same problems. Everything is now back on-line.
When: 3/14/08 at 8:00 AM When discovered: 3/14/078 at 8:00 AM Expected uptime: 3/14/08 at 9:35 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Problem was apparently caused when Unisys tried to resize some file systems one one of the two database servers. The problem is now resolved. Last Update: 03/14/2008 08:54 Submitted by: GLW, ITS-CCS/CMS - 03/14/2008 09:43:30 |
| 03/14/08 Fri | PeopleSoft Devel (HCM/FS) |
Symptom: PeopleSoft Development environments are experiencing the same issues they saw earlier this morning. CMS DBAs are working with Unisys on the issues.
When: 3/14/08 at 9:48 AM When discovered: 3/14/08 at 10:00 AM Expected uptime: No ETA at this time. Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Unisys and CMS DBAs are working on the problem. Not sure if the root cause is what was suspected earlier. Last Update: 03/14/2008 10:13 Submitted by: GLW, ITS-CCS?CMS - 03/14/2008 10:17:53 |
| 03/13/08 Thu | OCS Email |
Symptom/Description: Email is inaccessible to some users. Mail storage system error.
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: To Be Determined Next update: 3/13/08 9:30 am Resolution or work-around: None Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently investigating. Last Update: 03/13/2008 09:08 Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 09:14:30 |
| 03/13/08 Thu | OCS Email |
Symptom/Description: **System is back up and service is available for all users** Email is inaccessible to some users. Mail storage system error.
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: 9:45 am Next update: Resolution or work-around: Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently working with Oracle to determine the Root Cause. Last Update: 03/13/2008 10:05 am Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 10:09:44 |
| 03/13/08 Thu | PolyCard printing |
Symptom/Description: PolyCard Printing servides are unavailable in all PolyCard-enabled printing locations.
When: 3/13/08 11:30 When discovered: 3/13/08 11:30 Expected uptime: 3/13/08 13:30 Resolution or work-around: None Contact for more information: PolyCard Office, x2484 Last Update: 03/13/2008 12:43 Submitted/Last updated by: [DS,PSSS] - 03/13/2008 12:52:42 |
| 03/13/08 Thu | OCS Email |
Symptom/Description: **System is back up and service is available for all users** Email is inaccessible to some users. Mail storage system error.
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: 9:45 am Next update: 3/13/08 10:00 pm if needed Resolution or work-around: Services coming back up. Wait a couple minutes and retry. Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently working with Oracle to determine the Root Cause. Last Update: 03/13/2008 10:05 am Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 10:03:57 |
| 03/13/08 Thu | OCS Email |
Symptom/Description: Email is inaccessible to some users. Mail storage system error. **System is coming back up and should be accessible for most users**
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: 9:45 am Next update: 3/13/08 10:00 pm if needed Resolution or work-around: Services coming back up. Wait a couple minutes and retry. Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently investigating. Last Update: 03/13/2008 09:08 Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 09:30:05 |
| 03/12/08 Wed | PolyData |
Description: UPDATE:PolyData Data Warehouse HCM refresh started at 3:00pm. Other sources to be extracted later tonight(including but not limited to ASI, CPC, PolyCard, Finance, Housing).
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: HCM data refreshed as of 3:00pm 3/12/08. More Info: Any new persons added to HCM after 3:00pm 3/12/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/12/2008 3:44pm Submitted/Last updated by: tmay-ISI - 03/12/2008 15:50:31 |
| 03/12/08 Wed | PolyData |
Description: UPDATE:PolyData Data Warehouse HCM refresh started at 3:00pm. Other sources to be extracted later tonight(including but not limited to ASI, CPC, PolyCard, Finance, Housing).
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: HCM data refreshed as of 3:00pm 3/12/08. More Info: Any new persons added to HCM after 3:00pm 3/12/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/12/2008 3:44pm Submitted/Last updated by: tmay-ISI - 03/12/2008 15:51:17 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Description: Floor 2 of the Library has no network access.
When: 3/12/08 8:14 - 8:44 AM When discovered: 8:14 AM Expected uptime: 30 Minutes Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:21:42 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Description: Floor 2 of the Library has no network access.
When: 3/12/08 8:14 AM - 8:44 AM When discovered: 8:14 AM Expected uptime: 8:44 AM (30 minutes) Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:23:03 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Symptom/Description: Library - Floor 2 - Network Down
When: 3/12/08 8:00 - 8:30 AM When discovered: 8:00 AM Expected uptime: 30 Minutes Resolution or work-around: Unknown Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:19:38 |
| 03/12/08 Wed | Library (Floor 2) Network Up |
Description: Network access on floor 2 of the Library is restored.
When: 3/12/08 8:14 AM - 8:34 AM When discovered: 8:14 AM Expected uptime: 8:34 AM (20 minutes) Contact for more information: ITS Service Desk --- Root cause: Faulty Switch Blade Last Update: 03/12/2008 08:42 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:45:25 |
| 03/12/08 Wed | PolyData |
Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/11/08.
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: Next refresh - 3/14/08 at 5:30am More Info: Any new persons added to source databases after 3/11/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/11/2008 11:09 Submitted/Last updated by: tmay-ISI - 03/11/2008 11:17:00 |
| 03/12/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM 8.9 Production will be down for installation of local modifications and patches. Note the extended hours due to the large number of campus mods and patches.
When: 3/12/08 at 6:00 PM Expected uptime: 3/12/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/10/2008 12:35 Submitted by: GLW, ITS-CCS/CMS - 03/11/2008 09:13:55 |
| 03/12/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM 8.9 Production will be down for installation of local modifications and patches.
When: 3/12/08 at 8:00 PM Expected uptime: 3/12/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/10/2008 12:35 Submitted by: GLW, ITS-CCS/CMS - 03/10/2008 12:33:42 |
| 03/11/08 Tue | PolyData |
Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/11/08.
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: Next refresh - 3/14/08 at 5:30am More Info: Any new persons added to source databases after 3/11/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/11/2008 11:09 Submitted/Last updated by: tmay-ISI - 03/11/2008 11:15:59 |
| 03/09/08 Sun | PolyData |
Symptom/Description: ** Services are now available*** Applications powered by the PolyData BI Environment will be unavailable including (but not limited to) PolyProfile, Identity Lookup Tool, PolyData Reports, and Discoverer Pilot.
When: 3/9/08 6:00 AM Expected uptime: 3/9/08 9:00 AM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 03/9/2008 9:00 am Submitted/Last updated by: LLN/ISI - 03/09/2008 09:01:50 |
| 03/09/08 Sun | Advancement Network |
Symptom/Description: ** Services are now available*** Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 3/9/08 6:00 am Expected uptime: 3/9/08 9:00 am Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 3/9/08 9:00 am Submitted/Last updated by: LLN/ISI - 03/09/2008 09:00:38 |
| 03/09/08 Sun | PolyData |
Symptom/Description:Applications powered by the PolyData BI Environment will be unavailable including (but not limited to) PolyProfile, Identity Lookup Tool, PolyData Reports, and Discoverer Pilot.
When: 3/9/08 6:00 AM Expected uptime: 3/9/08 12:00 PM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 03/7/2008 10:15 am Submitted/Last updated by: MER/ISI - 03/07/2008 10:38:14 |
| 03/09/08 Sun | Advancement Network |
Symptom/Description: Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 3/9/08 6:00 am Expected uptime: 3/9/08 12:00 pm Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 3/7/08 10:40 am Submitted/Last updated by: MER/ISI - 03/07/2008 10:39:52 |
| 03/07/08 Fri | PeopleSoft HCM |
Description: PeopleSoft Environment was down for the installation of HCM Release 8.90.070 and subsequent patches. It is now AVAILABLE.
When: 3/7/08 at 5:00 PM Expected uptime: 3/10/08 at 7:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Not available --- Root cause: Required for installation of software releases. Last Update: 03/09/2008 17:40 Last Updated by: GLW, ITS-CCS/CMS - 03/09/2008 17:40:50 |
| 03/07/08 Fri | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases on 3/6/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 7:00am 3/7/08 When discovered: 7:00am 3/7/08 Expected uptime: 11:59am 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons should be added by 12 noon today. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 7:00am 3/7/08 Submitted/Last updated by: DM, ITS-ISI - 03/07/2008 07:06:39 |
| 03/07/08 Fri | Identity Management |
Symptom/Description: *** Resolved: New persons updated or added 3/6/08 have been entered in Identity Management. ***
Previous message: Identity Management was not updated today...New persons were not added...Information on existing persons was not updated.
When: 7:00am 3/7/08 When discovered: 7:00am 3/7/08 Expected uptime: 11:59am 3/7/08 Resolution or work-around: Information for existing persons and new persons is correct as of 3/6/08. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of changes has been validated. Processes have been re-run without threshold checking. Last Update: 8:35 AM 3/7/08 Submitted/Last updated by: PR, ITS-ISI - 03/07/2008 08:35:38 |
| 03/07/08 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/6/08.
When: 3/8/08 Expected uptime: 3/10/08 7:00 am More info:Any new persons added to source databases after 3/6/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft will be down due to scheduled software upgrade. Last Update: 03/05/08 15:30 Submitted/Last updated by: ISI-MER - 03/05/2008 15:48:21 |
| 03/07/08 Fri | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for the installation of HCM Release 8.90.070 and subsequent patches.
When: 3/7/08 at 5:00 PM Expected uptime: 3/10/08 at 7:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Not available --- Root cause: Required for installation of software releases. Last Update: 02/25/2008 13:05 Submitted by: GLW, ITS-CCS/CMS - 02/25/2008 13:05:34 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 3/5/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons will be added in the next update scheduled for 3/7/08. Contact for more information: polydata@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 8:00 3/6/08 Submitted/Last updated by: DM, ITS-ISI - 03/06/2008 08:17:50 |
| 03/06/08 Thu | Enterprise Wizard |
Symptom/Description:
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: Test Next update: TBD Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 03/06/2008 15:26 Submitted/Last updated by: [initials, department] - 03/06/2008 15:35:47 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: *** Resolved: New persons updated or added 3/5/08 have been entered in Identity Management. *** Previous message: Identity Management was not updated today...New persons were not added...Information on existing persons was not updated. When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Changes were attributable to valid changes in source data. Person match/merge/directory provisioning were re-run without threshold checking. Contact for more information: polydata@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 9:40 AM 3/6/2008 Submitted/Last updated by: PR, ITS-ISI - 03/06/2008 09:43:44 |
| 03/06/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables have now been refreshed for data through the end of the business day on 3/5/08.
When: 3/6/2008 When discovered: 3/6/2008 7:00am Resolution or work-around: Data through the end of business day on 3/5/08 has been restored from an alternate source. Expected uptime: 8:30 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Nightly source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/6/2008 8:15 am Submitted/Last updated by: LKS-ISI - 03/06/2008 08:19:26 |
| 03/06/08 Thu | StudentPay, WebVerify |
Symptom/Description: StudentPay, WebVerify will be down Sunday 3/9 during maintenance window (6am-12pm).
When: 3/9/2008 6am When discovered: NA Expected uptime: 3/9/2008 12pm Resolution or work-around: None Contact for more information: DLM x66502 --- Root cause: App Server down for scheduled software upgrade. Last Update: 03/06/2008 10:40 Submitted/Last updated by: DLM, ISI/ITS - 03/06/2008 10:48:26 |
| 03/06/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/5/08.
When: 3/6/2008 When discovered: 3/6/2008 7:00am Resolution or work-around: Data through the end of business day on 3/4/2008 is available. Expected uptime: 8:30 am - Data through the end of business day on 3/5/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/6/2008 8:00 am Submitted/Last updated by: LKS-ISI - 03/06/2008 08:00:16 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 3/5/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons will be added in the next update scheduled for 3/7/08. Contact for more information: dwadmin@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 8:00 3/6/08 Submitted/Last updated by: DM, ITS-ISI - 03/06/2008 08:15:14 |
| 03/05/08 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/4/08.
When: 3/5/2008 When discovered: 3/5/2008 7:00am Resolution or work-around: Data through the middle of business day (1:30pm) on 3/4/2008 is available. Expected uptime: 3/6/2008 8:00 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/5/2008 7:45 am Submitted/Last updated by: LKS-ISI - 03/05/2008 07:51:30 |
| 03/04/08 Tue | Fraudulent Email |
Symptom/Description: Fraudulent Email Alert. Disregard and delete email messages with the Subject line: Update YOUR POLY EMAIL EMAIL NOW
When Discovered: Monday, March 3, 2008 Contact for more information: ITS Service Desk, 805-756-7000 Additional info: The message is a scam email designed to steal the identity of the recipients. It did not come from ITS. If the notice were real, it would include valid contact information for the Service Desk or other ITS group. Please advise your users NOT to reply and to delete all such messages. --- Last Update: 03/04/2008 3:14 pm Submitted/Last updated by: TOB - ITS Collab Support - 03/04/2008 15:18:24 |
| 03/04/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/3/08.
When: 3/4/2008 When discovered: 3/4/2008 7:00am Resolution or work-around: Data through the start of business day (10:00am) on 3/3/2008 is available. Expected uptime: 3/5/2008 8:00 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/4/2008 8:00 am Submitted/Last updated by: LKS-ISI - 03/04/2008 08:02:38 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is currently unavailable
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 9:00 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: Unknown at this time Last Update: 03/04/2008 08:31 Submitted/Last updated by: DR, ITS Service Desk - 03/04/2008 08:34:11 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is now available
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 8:40 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: PASS ldap login password expiration Last Update: 03/04/2008 08:49 Submitted/Last updated by: DLM, ITS/ISI - 03/04/2008 08:53:06 |
| 03/04/08 Tue | Fraudulent Email |
Symptom/Description: Fraudulent Email Alert. Disregard and delete email messages with the Subject line: Update YOUR POLY EMAIL EMAIL NOW
When Discovered: Monday, March 3, 2008 Contact for more information: ITS Service Desk, 805-756-7000 Additional info: The message is a scam email designed to steal the identity of the recipients. It did not come from ITS. If the notice were real, it would include valid contact information for the Service Desk or other ITS group. Please advise your users NOT to reply and to delete all such messages. --- Last Update: 03/04/2008 3:14 pm Submitted/Last updated by: TOB - ITS Collab Support - 03/04/2008 15:17:28 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is now available
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 8:40 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: PASS ldap login password expiration Last Update: 03/04/2008 09:49 Submitted/Last updated by: DLM, ITS/ISI - 03/04/2008 08:50:26 |
| 03/02/08 Sun | OCS Email |
Symptom/Description: Resolved - Intermittent problems accessing email through the portal.
When: 3/2/2008 Resolved - 1:30pm When discovered: 3/2/2008 1:30pm Expected uptime: Now up Resolution or work-around: Clearing internet browsers cache and cookies sometimes helps. Contact for more information: OPS 5512 Additional info: --- Root cause: Unknown Last Update: 03/02/2008 2:20pm Submitted/Last updated by: SWH OPS - 03/02/2008 14:26:54 |
| 03/02/08 Sun |
Symptom/Description: Intermittent problems accessing email through the portal.
When: 3/2/2008 1:30pm When discovered: 3/2/2008 1:30pm Expected uptime: unknown Resolution or work-around: Clearing internet browsers cache and cookies sometimes helps. Contact for more information: OPS 5512 Additional info: [URL Reference or other document] --- Root cause: Unknown Last Update: 03/02/2008 13:37 Submitted/Last updated by: SWH OPS - 03/02/2008 13:41:28 | |
| 03/02/08 Sun | OCS Email |
Symptom/Description: Intermittent problems accessing email through the portal.
When: 3/2/2008 1:30pm When discovered: 3/2/2008 1:30pm Expected uptime: unknown Resolution or work-around: Clearing internet browsers cache and cookies sometimes helps. Contact for more information: OPS 5512 Additional info: --- Root cause: Unknown Last Update: 03/02/2008 13:37 Submitted/Last updated by: SWH OPS - 03/02/2008 13:43:17 |
| 03/02/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 2/26/08 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:40:18 |
| 03/02/08 Sun | Advancement Network |
Symptom/Description: Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Advance C/S, Advance Web Access, Donor Acknowledgments, Gift Receipts, Web Reporting, and Lost Alumni Listing.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 02/26/2008 14:41 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:46:04 |
| 03/02/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 2/26/08 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:39:01 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables have now been refreshed for data through the end of business day on 2/28/08.
When: 2/29/2008 11:45 am When discovered: 2/29/2008 7:00am Resolution or work-around: Data through the end of business day on 2/28/2008 has been restored from an alternate source. Expected uptime: 11:45 am - Data through the end of business day on 2/28/08 is now available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Nightly source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/28/2008 11:50 am Submitted/Last updated by: LKS-ISI - 02/29/2008 11:56:26 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/28/08.
When: 2/29/2008 When discovered: 2/29/2008 7:00am Resolution or work-around: Data through the end of business day on 2/27/2008 is available. Expected uptime: 8:00 am 3/1/2008 Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/28/2008 7:45 am Submitted/Last updated by: LKS-ISI - 02/29/2008 07:47:22 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/28/08.
When: 2/29/08 When discovered: 2/29/08 7:00 am Resolution or work-around: Data through the end of business day on 2/27/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. The alternate source pull did not complete either. Last Update: 02/29/2008 07:41 Submitted/Last updated by: DMW ITS-ISI - 02/29/2008 07:43:41 |
| 02/28/08 Thu | Student Pay, WebVerify |
Symptom/Description: WebVerify & Student Pay is up.
When: 2/27/2008 9:45am When discovered: 2/27/2008 9:23am Expected uptime: 2/27/2008 9:45am Resolution or work-around: None Contact for more information: OPS Additional info: --- Root cause: Server restarted Last Update: 02/28/2008 10:00 Submitted/Last updated by: DLM ISI/ITS - 02/28/2008 10:01:40 |
| 02/28/08 Thu | Student Pay, WebVerify |
Symptom/Description: WebVerify & Student Pay temporarily unavailable for 20 mins
When: 2/27/2008 9:25am When discovered: 2/27/2008 9:23am Expected uptime: 2/27/2008 9:45am Resolution or work-around: None Contact for more information: OPS Additional info: --- Root cause: Server restart Last Update: 02/28/2008 09:19 Submitted/Last updated by: DLM ISI/ITS - 02/28/2008 09:22:16 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Portal experiencing problems....Minimum Portal page available at this time
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 02/28/2008 07:43 Submitted/Last updated by: RjP,Ops - 02/28/2008 07:45:39 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Limited Portal view is available. Access to eVote, CPReg, PeopleSoft, and other applications is available.
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Next update at 9:00 AM Contact for more information: Ops, 6-5512 --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 08:45 Submitted/Last updated by: RM ITS/ISI - 02/28/2008 08:46:06 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Normal my.calpoly.edu service is restored.
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: 9:00am Contact for more information: Ops, 6-5512 --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 09:00 Submitted/Last updated by: RM ITS/ISI - 02/28/2008 09:03:39 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Normal my.calpoly.edu service is restored. PASS is available.
When: 2/28/2008 10:00 am When discovered: 2/28/2008 9:35am Expected uptime: 2/28/2008 10:00am Resolution or work-around: "Portal Unavailable" page was up for access to CPReg, Blackboard, etc. Contact for more information: OPS Additional info: --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 10:08 Submitted/Last updated by: DLM ITS/ISI - 02/28/2008 10:13:57 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Portal experiencing problems....Minimum Portal page available at this time
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Unknown at this time, Next update at 9:30 AM Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 02/28/2008 07:43 Submitted/Last updated by: RjP,Ops - 02/28/2008 08:31:45 |
| 02/27/08 Wed | PolyData |
Symptom/Description: DATA HAS NOW BEEN REFRESHED THROUGH THE END OF THE BUSINESS DAY ON 2/26/08. (Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08. )
When discovered: 2/27/2008 7:30am Uptime: 8:00 am - Data through the end of business day on 2/26/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 8:00 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:59:41 |
| 02/27/08 Wed | PolyData |
Symptom/Description: DATA HAS NOW BEEN REFRESHED THROUGH THE END OF THE BUSINESS DAY ON 2/26/08. (Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08. )
When discovered: 2/27/2008 7:30am Expected uptime: 8:00 am - Data through the end of business day on 2/26/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 8:00 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:59:03 |
| 02/27/08 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08.
When discovered: 2/27/2008 7:30am Expected uptime: 8:00 am - Data through the end of business day on 2/26/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 7:40 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:43:25 |
| 02/27/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and a patch.
When: 2/27/08 at 8:00 PM Expected uptime: 2/27/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/25/2008 11:14 Submitted by: GLW, ITS-CCS/CMS - 02/25/2008 11:19:20 |
| 02/26/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/08.
When: 2/26/2008 When discovered: 2/26/2008 7:00am Resolution or work-around: Data through the end of business day on 2/24/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/26/2008 7:15 am Submitted/Last updated by: DM-ISI - 02/26/2008 07:23:36 |
| 02/26/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/08.
When: 2/26/2008 When discovered: 2/26/2008 7:00am Resolution or work-around: Data through the end of business day on 2/24/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/26/2008 7:15 am Submitted/Last updated by: DM-ISI - 02/26/2008 07:22:24 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:18:46 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ URL Reference or other document] --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:07:58 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:23:49 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:22 am Submitted by: TOB, CS - 02/25/2008 10:23:02 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: URL --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:11:23 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:21:56 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk, 756-7000 or it-policy@calpoly.edu Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:20:01 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:16:22 |
| 02/24/08 Sun | OCS Services |
Symptom/Description: Oracle Email and Calendar now available after scheduled maintenance.
When: Sun, 02/24/08 6:00 AM, 8:00 AM Expected uptime: Sun, 02/24/08, 8:00 AM Resolution or work-around: None. Updated - Email and Calendar in service by 8:00 am, now available. Contact for more information: ITS Service Desk 756-7000 Additional info: System status will be updated as soon as system is available. Update - Email, Calendar now available. --- Last Update: 02/24/2008 8:10 am Submitted/Last updated by: MCG, ITS/CS - 02/24/2008 08:11:30 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 9:30 p.m. Expected uptime: Unknown at this time. The Oracle Email status will be updated approximately every 30 minutes until the problem is resolved. Contact for more information: ITS Help Desk - 756-7000 --- Root cause: Unknown at this time. Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 21:53:16 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 10:30 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are working on an emergency patch, however the estimated uptime is still unknown. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 22:36:56 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 11:00 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are applying an emergency patch. Email Services are expected to be fully functional around 12:00 a.m. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 23:01:57 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 10:30 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are working on an emergency patch, however there is still no estimated uptime. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 22:38:03 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is now available.
When: Sun, 02/24/08, 11:40 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are applying an emergency patch. Email Services are expected to be fully functional around 12:00 a.m. UPDATED: Applied vender supplied patch to address bug in database file system manager. Email services now online and fully functional. Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 11:45 pm Submitted/Last updated by: MCG, ITS/Collaboration Support - 02/24/2008 23:48:36 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are working on an emergency patch, however the estimated uptime is still unknown. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 22:35:49 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: 9:30 p.m. Expected uptime: Unknown at this time. The Oracle Email status will be updated approximately every 30 minutes until the problem is resolved. Contact for more information: ITS Help Desk - 756-7000 --- Root cause: Unknown at this time. Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 21:50:29 |
| 02/24/08 Sun | MyCalPoly |
Symptom/Description: Portal will be down and will have the "limited layout" page available, due to maintenance on the PolyData servers
When: Sunday, Feb 24 7:30am-8:30am When discovered: n/a Expected uptime: 8:30am Resolution or work-around: none Contact for more information: mycp@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/22/2008 14:54 Submitted/Last updated by: jman ISI - 02/22/2008 15:07:58 |
| 02/24/08 Sun | OCS Services |
Symptom/Description: Oracle Email and Calendar will be unavailable during scheduled maintenance.
When: Sun, 02/24/08 6:00 AM, 8:00 AM Expected uptime: Sun, 02/24/08, 8:00 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: System status will be updated as soon as system is available. --- Last Update: 02/21/2008 5:50 pm Submitted/Last updated by: MCG, ITS/CS - 02/21/2008 17:55:28 |
| 02/22/08 Fri | PolyData |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 2/21/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 2/22/08 When discovered: 2/22/08 7:30am Expected uptime: 2/22/08 noon Resolution or work-around: Information for existing persons is correct as of 2/21/08. NEW persons will be added in the next update scheduled for 2/22/08 noon. Contact for more information: dwadmin@calpoly.edu --- Root cause: Data for Identity Management failed sanity checks due to business rule changes. Last Update: 2/22/08 9:20 Submitted/Last updated by: DM, ITS-ISI - 02/22/2008 09:24:23 |
| 02/22/08 Fri | PolyData |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 2/21/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 2/22/08 When discovered: 2/22/08 7:30am Uptime: 2/22/08 10:00am Resolution or work-around: Information for existing persons was updated at 2/22/08 10:00am. Contact for more information: dwadmin@calpoly.edu --- Root cause: Data for Identity Management failed sanity checks due to business rule changes. Last Update: 2/22/08 9:20 Submitted/Last updated by: DM, ITS-ISI - 02/22/2008 10:26:55 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: Sunday, Feb 24 7:00am-9:00am When discovered: n/a Expected uptime: 9:00am Resolution or work-around: none Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/21/2008 17:02 Submitted/Last updated by: tmay ISI - 02/21/2008 17:08:57 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: Sunday, Feb 25 7:00am-9:00am When discovered: n/a Expected uptime: 9:00am Resolution or work-around: none Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/21/2008 17:02 Submitted/Last updated by: tmay ISI - 02/21/2008 17:06:39 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/20/08.
When: 2/21/2008 When discovered: 2/21/2008 8:00am Resolution or work-around: Data through the end of business day on 2/19/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/21/2008 8:20 am Submitted/Last updated by: DRG-ISI - 02/21/2008 08:20:56 |
| 02/20/08 Wed | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2-20-08, 10:30pm When discovered: 2-20-08, 8:30pm Resolution or work-around:If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage Contact for more information:OPS 756-7000 Additional info: Most of the user's problems were corrected by clearing cookies/cache Root cause: TBD Last Update: 02/20/2008 22:31 Submitted/Last updated by: [MKH,OPS] - 02/21/2008 10:29:17 |
| 02/20/08 Wed | OCS Email |
Symptom/Description: Oracle Web Email experiencing intermittant connection problems
When: 2-20-08, 10:00pm When discovered: 2-20-08, 8:30pm Expected uptime: ASAP Resolution or work-around:Try clearing cookies and cache Contact for more information:OPS 756-7000 Additional info: Most of user's problems were corrected by clearing cookies/cache Root cause: TBD Last Update: 02/20/2008 22:15 Submitted/Last updated by: [LW,OPS] - 02/20/2008 22:20:32 |
| 02/20/08 Wed | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2-20-08, 10:30pm When discovered: 2-20-08, 8:30pm Resolution or work-around:If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage Contact for more information:OPS 756-7000 Additional info: Most of the user's problems were corrected by clearing cookies/cache Root cause: TBD Last Update: 02/20/2008 22:30 Submitted/Last updated by: [MKH,OPS] - 02/20/2008 22:34:00 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 is not Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:08 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:14:55 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 is not Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:04 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:15:48 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:"RESOLVED" PeopleSoft HCM 8.9 is now Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:30 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:29:53 |
| 02/20/08 Wed | PeopleSoft HCM | Description: PeopleSoft HCM will be down for installation of local modifications and patches. When: 2/20/08 at 8:00 PM Expected uptime: 2/20/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/19/2008 07:55 Submitted by: mp, ITS-CCS/CMS - 02/19/2008 07:55:47 - 02/19/2008 07:55:38 |
| 02/20/08 Wed | PeopleSoft HCM |
Symptom/Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/20/08 at 8:00 PM Expected uptime:2/20/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/19/2008 07:56 Submitted/Last updated by: mp its/cc/cms - 02/19/2008 07:59:15 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/30/2008 is available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: MER-ISI - 02/19/2008 09:20:28 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/18/08. This has now been resolved and data is available through end of business day on 2/18/2008.
When: 2/19/2008 When discovered: 2/19/2008 8:30 am Resolution or work-around: Data through the end of business day on 2/18/2008 is now available. Expected uptime: 10:00 am - Data through the end of business day on 2/18/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Data has now been updated. Last Update: 2/19/2008 10:00 am Submitted/Last updated by: LKS-ISI - 02/19/2008 09:59:57 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/18/08.
When: 2/19/2008 When discovered: 2/19/2008 8:30 am Resolution or work-around: Data through the end of business day on 2/17/2008 is available. Expected uptime: 10:00 am - Data through the end of business day on 2/18/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/19/2008 9:30 am Submitted/Last updated by: LKS-ISI - 02/19/2008 09:34:38 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email IS available via my.calpoly.edu.
When: 2/18/08 at 7:30pm Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage on 2/18/08. If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 02/19/2008 9:00 am Submitted/Last updated by: TOB, Collaboration Support - 02/19/2008 09:05:37 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2/18/08 at 7:30pm Resolution or work-around: If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage on 2/18/08. Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 02/19/2008 9:00 am Submitted/Last updated by: TOB, Collaboration Support - 02/19/2008 09:09:14 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2/18/08 at 7:30pm Resolution or work-around: If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage on 2/18/08. Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 02/19/2008 9:00 am Submitted/Last updated by: TOB, Collaboration Support - 02/19/2008 09:07:19 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is not Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:To be Determined Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 15:00 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:23:17 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is NOW Available (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:30am Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:34:31 |
| 02/18/08 Mon |
Symptom/Description:
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: [Date and clock time] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] Root cause: Last Update: 02/18/2008 19:47 Submitted/Last updated by: [initials, department] - 02/18/2008 19:48:00 | |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is Now Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:3:30pm Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 3:30pm Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 16:52:22 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email Unavailable through my.calpoly.edu.
When: 2/18/08 at 7:30pm Expected uptime: To Be Determined. Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Eudora are unaffected and are working correctly. Contact for more information: Operations Production Support 756-5512 --- Root cause: Unknown at this time. Last Update: 02/18/2008 19:40 Submitted/Last updated by: [MKH, OPS] - 02/18/2008 19:46:58 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is not Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:To be Determined Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 15:00 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:21:54 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email Unavailable through my.calpoly.edu.
When: 2/18/08 at 7:30pm Expected uptime: To Be Determined. Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Eudora are unaffected and are working correctly. Contact for more information: Operations Production Support 756-5512 Root cause: Unknown at this time. Last Update: 02/18/2008 19:40 Submitted/Last updated by: [MKH, OPS] - 02/18/2008 19:48:36 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is Now Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:3:30pm Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 3:30pm Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:32:44 |
| 02/18/08 Mon | OCS Email |
Symptom/Description:"RESOLVED" Oracle Web Email Unavailable through my.calpoly.edu.
When: 2/18/08 at 7:30pm Expected uptime: To Be Determined. Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Eudora are unaffected and are working correctly. Contact for more information: Operations Production Support 756-5512 Root cause: Unknown at this time. Last Update: 02/18/2008 19:40 Submitted/Last updated by: [MKH, OPS] - 02/18/2008 20:00:16 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is Unavailable (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:05 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:22:32 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is Unavailable (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:05 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:24:05 |
| 02/16/08 Sat | OCS Email |
Symptom/Description: Oracle Email Service is now available
When: [02-16-08 17:20 Contact for more information: Operations Production Support Root cause:A down Data Base need to be restarted. Last Update: 02/16/2008 17:20 Submitted/Last updated by: dss/OPS - 02/16/2008 17:24:02 |
| 02/16/08 Sat | OCS Email |
Symptom/Description:Oracle email has problems
When: 02-16-08 15:45 When discovered:02-16-08 15:45 Expected uptime: ASAP Contact for more information: Operations Production Support 756-5512 Submitted/Last updated by: dss/OPS - 02/16/2008 17:25:40 |
| 02/16/08 Sat | OCS Email |
Symptom/Description:Oracale emai has problems
When: 02-16-08 15:45 When discovered:02-16-08 15:45 Expected uptime: ASAP] Contact for more information: Operations Production Support 756-5512 Submitted/Last updated by: dss/OPS - 02/16/2008 16:19:35 |
| 02/13/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/13/08 at 8:00 PM Expected uptime: 2/13/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/12/2008 13:10 Submitted by: mp, ITS-CCS/CMS - 02/12/2008 13:17:47 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESSOLVED" ALL CMS HCM8.9 are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS CENTRAL is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:46:42 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESOLVED" ALL CMS HCM 8.9 are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS Central is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:48:08 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESOLVED" ALL CMS HCM 8.9 Systems are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS Central is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:49:18 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 10:55a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:05:24 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 sy 10:55 a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 10:59:26 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" ...All CMS PeopleSoft Systems are NOW AVAILABLE,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 1:55pm Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:57:43 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:31:52 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 12:10 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:07:50 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:31:06 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 10:55a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:02:14 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description: "BACKUP" ...All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 1:50pm Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:50:34 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 12:10 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:13:44 |
| 02/08/08 Fri | Domain Name Service |
Symptom/Description: MOE, the primary DNS Server will be unavailable between 8:00-9:00 AM Sunday 2/10/2008
When: Sunday 2/10/2008 8:00 - 9:00 AM Resolution or work-around: None, however you may experience some delay connecting to various sites during the outage. Contact for more information: Service Desk x7000 --- Root cause: Relocating the server to a different rack in the Data Center Last Update: 02/08/2008 10:07 Submitted/Last updated by: RW, CSA - 02/08/2008 10:12:57 |
| 02/08/08 Fri | PolyData |
Symptom/Description: ALERT: Brio Query may produce unreliable results when running on a local workstation. While the number of rows returned is accurate there may be some columns of data appearing to be blank when data should be present.
When: 2/8/2008 When discovered: 2/7/2008 Expected uptime: n/a Resolution or work-around: Use Brio Query from within the ITS supported WTS environment. The issue listed above is not present when using Brio within WTS. Contact for more information: polydata@calpoly.edu Additional info: www.polydata.calpoly.edu - Known Issues --- Root cause: Incompatibility between Brio Query and other workstation software. Must use the ODBC connection in the Brio OCE's. Last Update: 02/08/2008 5:08pm Submitted/Last updated by: tmay-ISI 5:08pm - 02/08/2008 17:08:25 |
| 02/08/08 Fri | PolyData |
Symptom/Description: ALERT: Brio Query may produce unreliable results when running on local workstations.
When: 2/7/2008 When discovered: 2/6/2008 Expected uptime: n/a Resolution or work-around: Use Brio Query within WTS environment. Contact for more information: polydata@calpoly.edu Additional info: See www.polydata.calpoly.edu - Known Issues --- Root cause: Incompatibility between Brio Query and other workstation software. Last Update: 02/08/2008 4:00pm Submitted/Last updated by: tmay-ISI 4:00pm 2/8/2008 - 02/08/2008 15:57:30 |
| 02/07/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/6/08.
When: 2/6/08 When discovered: 2/7/08 Resolution or work-around: Data through the end of business day on 2/5/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 02/07/2008 07:58 Submitted/Last updated by: dmw its-isi - 02/07/2008 08:02:47 |
| 02/07/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/6/08.
When: 2/6/08 When discovered: 2/7/08 7:30am Resolution or work-around: Data through the end of business day on 2/5/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 02/07/2008 07:58 Submitted/Last updated by: dmw its-isi - 02/07/2008 08:03:41 |
| 02/07/08 Thu | Telephones |
Symptom/Description: Extraneous at&t incoming phone lines removal from service
When: Feb 7 2008 10:30 AM Resolution or work-around: Calls will be automatically routed into campus using alternate lines. Contact for more information: Jason Holt 67310 Additional info: Cal Poly is removing extra at&t lines to reduce monthly expense of underutilized lines. These lines were free in the past, but are now charged a monthly fee. Calls will route into Cal Poly over other lines. No incoming calls should be dropped or missed. Outgoing calls are unaffected by this work. --- Last Update: 02/06/2008 09:24 Submitted/Last updated by: Jholt 67310 - 02/06/2008 09:32:07 |
| 02/07/08 Thu | Telephones |
Symptom/Description: Extraneous at&t incoming phone lines removal from service
When: Feb 7 2008 10:30 AM Resolution or work-around: Calls will be automatically routed into campus using alternate lines. Contact for more information: Jason Holt 67310 Additional info: Cal Poly is removing extra at&t lines to reduce monthly expense of underutilized lines. These lines were free in the past, but are now charged a monthly fee. Calls will route into Cal Poly over other lines. No incoming calls should be dropped or missed. Outgoing calls are unaffected by this work. --- Last Update: 02/06/2008 09:24 Submitted/Last updated by: Jholt 67310 - 02/06/2008 09:32:46 |
| 02/06/08 Wed | Telephones |
Symptom/Description: Extraneous at&t incoming phone lines removal from service
When: Feb 7 2008 10:30 AM Resolution or work-around: Calls are routed into campus using alternate lines. Contact for more information: Jason Holt 67310 Additional info: Cal Poly is removing extra at&t lines to reduce monthly expense of underutilized lines. These lines were free in the past, but are now charged a monthly fee. Calls will route into Cal Poly over other lines. --- Last Update: 02/06/2008 09:24 Submitted/Last updated by: Jholt 67310 - 02/06/2008 09:29:23 |
| 02/06/08 Wed | Google Search Appliance |
Symptom/Description: Google Appliance hardware move requires temporary system shutdown
When: 2/5/2008 at 7:30am to 8:30am Expected uptime: 2/6/2008 8:30am Resolution or work-around: Try search queries after system comes back up, or use the limited university search at http://www.google.com/univ/calpoly Contact for more information: srutland@calpoly.edu --- Root cause: Operations Support needs to move the Google appliance to a new rack in the machine room. Last Update: 02/06/2008 07:18 Submitted/Last updated by: SR, OCIO - 02/06/2008 07:21:26 |
| 02/06/08 Wed | MyCalPoly |
Symptom/Description: Portal is available
When: 06Feb2008, 08:00 When discovered: 06Feb2008, 08:30 Contact for more information: Ops, 6-5512 --- Root cause: CAS (Authentication)not available Last Update: 02/06/2008 08:09 Submitted/Last updated by: RjP, Ops - 02/06/2008 08:31:14 |
| 02/06/08 Wed |
Symptom/Description: Portal is currently unavailable
When: 06Feb2008, 08:00 When discovered: 06Feb2008, 08:00 Expected uptime: Unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: CAS (Authentication)not available Last Update: 02/06/2008 08:09 Submitted/Last updated by: RjP, Ops - 02/06/2008 08:12:11 | |
| 02/06/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/6/08 at 8:00 PM Expected uptime: 2/6/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/04/2008 15:10 Submitted by: GLW, ITS-CCS/CMS - 02/04/2008 15:14:01 |
| 02/04/08 Mon |
Symptom/Description: REMEDY IS BACK UP. Do to the Network going down remedy had to be restarted.
When: 02/04/2008 8:30am When discovered: Expected uptime: UP Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 02/04/2008 08:34 Submitted/Last updated by: DD OPS - 02/04/2008 08:37:19 | |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"network is back up" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 08:55:20 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 12:26:58 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up @12:15
" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 12:27:55 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up @12:15
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: The network is up now. Contact for more information: OPS at 805.756.5512 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 13:00 Submitted/Last updated by: ruc/OPS - 02/03/2008 13:04:07 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: None. Contact for more information: Network Administration at x6-1295. Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/25/2008 17:33 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:49:20 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.756.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:55:06 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total CalPoly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:53:26 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:54:05 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:52:32 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, network resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: none Contact for more information: Netadmin at 6-1295 Root cause: Core router upgrade Last Update: 01/25/2008 17:33 Submitted/Last updated by: Ed - 01/25/2008 17:42:40 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: none Contact for more information: Netadmin at 6-1295 Root cause: Core router upgrade Last Update: 01/25/2008 17:33 Submitted/Last updated by: Ed - 01/25/2008 17:44:05 |
| 02/01/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/30/2008 is available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: MER-ISI - 02/01/2008 08:20:03 |
| 02/01/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
UPDATE: Data through the end of business day on 1/31/08 has been restored from an alternate source.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/31/2008 is now available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: DMW-ISI - 02/01/2008 08:34:26 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:26:17 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:26:49 |
| 01/31/08 Thu | Building 13 Network Restored |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:27:26 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network outage in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 08:42 Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 08:49:38 |
| 01/30/08 Wed | Campus Backbone |
Symptom/Description: IPX (Novell) and Appletalk Routing ending through campus core
When: 9:00 AM Jan 30, 2008 Resolution or work-around: Nearly all applications/services have migrated to TCP for network connectivity, so no workaround should be required. Contact for more information: Netadmin 6-1295 Additional info: Campus Core Router upgrade allows for much higher data throughput, but does not allow for IPX/Appletalk traffic --- Root cause: CSU Network infrastructure upgrade project. Last Update: 01/29/2008 13:01 Submitted/Last updated by: JhOlt, Netadmin 67310 - 01/29/2008 13:17:20 |
| 01/30/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM production (formerly HRSA) will be down for installation of local modifications and a patch.
When: 1/30/08 at 8:00 PM Expected uptime: 1/30/08 at Midnight Work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. These particular COMRs and patch are part of the Absence Management implementation. Last Update: 01/28/2008 10:20 Submitted by: GLW, ITS-CCS/CMS - 01/28/2008 10:23:57 |
| 01/29/08 Tue | PeopleSoft HCM |
Description: PeopleSoft Environment was down for an Application Server Restart
When: 1/29/08 at 7:30 PM Expected uptime: 1/29/08 at 8:05 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required to make new portal content available to support existing business practices. Last Update: 01/29/2008 17:33 Submitted by: GLW, ITS-CCS/CMS - 01/29/2008 20:32:31 |
| 01/29/08 Tue | Directory Information Channel |
Symptom/Description: Phone numbers not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees ** PHONE NUMBERS NOW IN DIRECTORY INFORMATION CHANNEL ***
When: 1/29/2008 When discovered: 1/28/2008 4:00pm Expected uptime: 1/29/2008 10:20am Resolution or work-around: Contact for more information: mwadmin@calpoly.edu Additional info: --- Root cause: Due to changes in identity system for peoplesoft 8.9 upgrade Last Update: 01/29/2008 10:22 Submitted/Last updated by: LN - 01/29/2008 10:22:31 |
| 01/29/08 Tue | Directory Imformation Channel |
Symptom/Description: Phone numbers not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees
When: 1/29/2008 When discovered: 1/28/2008 4:00pm Expected uptime: 1/29/2008 noon Resolution or work-around: None Contact for more information: mwadmin@calpoly.edu Additional info: --- Root cause: Due to changes in identity system for peoplesoft 8.9 upgrade Last Update: 01/29/2008 09:38 Submitted/Last updated by: LN - 01/29/2008 09:44:45 |
| 01/29/08 Tue | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for an Application Server Restart
When: 1/29/08 at 6:00 PM Expected uptime: 1/29/08 at 7:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required to make new portal content available to support existing business practices. Last Update: 01/29/2008 17:33 Submitted by: GLW, ITS-CCS/CMS - 01/29/2008 17:36:14 |
| 01/29/08 Tue | VMware Hosts |
Symptom/Description: VMware Host PRVMVH04 Network Disconnect for subnets 61,62, and 63
When: 1/29/08 at 9:20am When discovered: 1/29/08 at 9:40am Expected uptime: 1/29/08 at 10:45am Resolution or work-around: Used Vmotion to move VMs on PRVMVH04 that use affected subnets to another host. Contact for more information: vmware@calpoly.edu --- Root cause: Network cable for PRVMVH04-VMnic5 that trunks subnets 61,62,and 63 for VMs was loose and became disconnected during other network wiring work. Cable has been plugged back in to switch. Last Update: 01/29/2008 10:46 Submitted/Last updated by: sasmith, CSA - 01/29/2008 10:52:44 |
| 01/28/08 Mon |
Symptom/Description: Temporary loss the CalPoly Portal Web Page. Web pages are now available.
When: 01/28/2008 10:13am When discovered: 01/28/2008 09:20am Expected uptime: 01/28/2008 10:00am Resolution or work-around: None Root cause: Under investigation. Last Update: 01/28/2008 10:11 Submitted/Last updated by: ruc/OPS - 01/28/2008 10:15:26 | |
| 01/28/08 Mon |
Symptom/Description: Sendmail aliases were unavailable
When: Monday (1/28/08) When discovered: 1/28/08 @ 11am Expected uptime: 1/28/08 @ 11:30am --- Root cause: remote NFS file systems unavailable. Cezanne rebooted to recover. Last Update: 01/28/2008 11:31 Submitted/Last updated by: kQ,CCS - 01/28/2008 11:36:08 | |
| 01/27/08 Sun | PolyData |
Symptom/Description: PolyData Data Warehouse and supported applications will be unavailable due to changes necessary to support PeopleSoft 8.9 upgrade. Impacted applications include (but not limited to) Brio, PolyProfile, My Cal Poly Portal content, and Service Delivery/Provisioning applications. Finance data/queries will not be impacted by this upgrade. UPDATE: PolyData upgrade is complete. The data warehouse is now available.
When: 1/27/08 6:00 am Expected uptime: 1/27/08 2:00 pm Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft 8.9 Upgrade Last Update: 01/28/2008 12:04pm Submitted/Last updated by: TMM ITS-ISI - 01/27/2008 12:05:07 |
| 01/27/08 Sun | PolyData |
Symptom/Description: PolyData Data Warehouse and supported applications will be unavailable due to changes necessary to support PeopleSoft 8.9 upgrade. Impacted applications include (but not limited to) Brio, PolyProfile, My Cal Poly Portal content, and Service Delivery/Provisioning applications. Finance data/queries will not be impacted by this upgrade.
When: 1/27/08 6:00 am Expected uptime: 1/27/08 2:00 pm Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft 8.9 Upgrade Last Update: 01/22/2008 13:18 Submitted/Last updated by: MER ITS-ISI - 01/22/2008 13:32:44 |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption of service if both servers (moe and larry) are defined for the DNS field in your PC, see your DLAN for details. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a stop and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 16:09:04 |
| 01/23/08 Wed | windows update broken in DNS |
Symptom/Description: link is now fixed! Was broken to "download.windowsupdate.com" on our DNS.
When: 1/23/08 Now resolved. When discovered: Noon on 1/23/08 Expected uptime: Resolved at 4:15pm 1/23/08 Resolution or work-around: None. Contact for more information: Netadmin at 6-1295 Root cause: Cached "download.windowsupdate.com" servers all were off line, required us to flush our DNS to refresh to viable "download.windowsupdate.com" servers. Last Update: 01/23/2008 16:02 Submitted/Last updated by: Ed - 01/23/2008 17:01:36 |
| 01/23/08 Wed | windows update broken in DNS |
Symptom/Description: link is broken to "download.windowsupdate.com" on our DNS.
When: 1/23/08 until resolved. When discovered: Noon on 1/23/08 Expected uptime: To be determined. Resolution or work-around: None. Contact for more information: Netadmin at 6-1295 Root cause: suspect upstream DNS server, possible corrupted cache in our DNS. Last Update: 01/23/2008 16:02 Submitted/Last updated by: Ed - 01/23/2008 16:06:56 |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption if both servers are defined for the DNS field in your PC. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a stop and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 16:02:20 |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption of service if both servers (moe and larry) are defined for the DNS field in your PC, see your DLAN for details. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a start and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 17:03:38 |
| 01/19/08 Sat | PolyData |
Symptom/Description: The PolyData data warehouse will complete the build late on Saturday, January 19. ** UPDATE: Build completed successfully for data through the end of business on January 18, 2008 **.
When: January 19, 2008 When discovered: Expected uptime: 10:30am January 19 Resolution or work-around: Use day-old data until the refresh is complete. Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: PeopleSoft HCM 8.9 Upgrade. The data warehouse will not be able to begin the build at the normal time. It is anticipated that the build will be 2 hours later than normal at a minimum. Last Update: 01/19/2008 16:23 Submitted/Last updated by: MER ITS-ISI - 01/19/2008 14:24:29 |
| 01/19/08 Sat | PolyData |
Symptom/Description: The PolyData data warehouse will complete the build late on Saturday, January 19.
When: January 19, 2008 When discovered: Expected uptime: 8:00am January 19 Resolution or work-around: Use day-old data until the refresh is complete. Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: PeopleSoft HCM 8.9 Upgrade. The data warehouse will not be able to begin the build at the normal time. It is anticipated that the build will be 2 hours later than normal at a minimum. Last Update: 01/18/2008 14:23 Submitted/Last updated by: TMM ITS-ISI 1/18/08 2:35pm - 01/18/2008 14:34:15 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: The end of January Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS/CMS - 01/16/2008 15:04:44 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: URL Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS?CMS - 01/16/2008 12:50:43 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS?CMS - 01/16/2008 12:51:13 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS/CMS - 01/16/2008 12:51:34 |
| 01/15/08 Tue | Voice Mail |
Symptom/Description: Emergency Voicemail Maintenance Complete with no service downtime
When: TONIGHT! 11:30 - 12:00 Midnight Jan 15th Expected uptime: 12:01 AM Jan 16th Resolution or work-around: None Available. During this time, all Voicemail boxes and telephone call trees will be unavailable! Contact for more information: Jason Holt 67310 Additional info: Voicemail system requires a non scheduled maintenance window to correct a system error that is not currently service affecting. Fixing this now prevents a service affecting problem. --- Root cause: Checksum failure of filesystem. Last Update: 01/16/2008 00:08 Submitted/Last updated by: Jholt Network Administration - 01/16/2008 00:08:51 |
| 01/15/08 Tue | Voice Mail |
Symptom/Description: Emergency Voicemail Maintenance
When: TONIGHT! 11:30 - 12:00 Midnight Jan 15th Expected uptime: 12:01 AM Jan 16th Resolution or work-around: None Available. During this time, all Voicemail boxes and telephone call trees will be unavailable! Contact for more information: Jason Holt 67310 Additional info: Voicemail system requires a non scheduled maintenance window to correct a system error that is not currently service affecting. Fixing this now prevents a service affecting problem. --- Root cause: Checksum failure of filesystem. Last Update: 01/15/2008 17:38 Submitted/Last updated by: Jholt Network Administration - 01/15/2008 17:43:06 |
| 01/15/08 Tue | RESNet |
Description: Resnet is back up
When: 1/15/08 2:00pm --- Root cause: Needed to be rebooted. Last Update: 01/15/2008 14:00 Submitted/Last updated by: BDR, Net Admin - 01/15/2008 14:06:16 |
| 01/15/08 Tue | RESNet |
Description: ResNet is down.
When: 1/15/08 1:30pm Expected uptime: 1/15/08 2:00pm Resolution or work-around: None at this time. --- Root cause: Link between ResNet and CENIC failed. Last Update: 01/15/2008 13:33 Submitted/Last updated by: BDR, Net Admin - 01/15/2008 13:34:25 |
| 01/11/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/10/08.
When: 1/10/08 20:48 When discovered: 1/11/08 8:00am Resolution or work-around: Data through the end of business day on 1/9/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 01/11/2008 08:26 Submitted/Last updated by: DMW ITS-ISI - 01/11/2008 08:30:43 |
| 01/11/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/10/08. ** UPDATE: Data through the end of business day on 1/10/08 is now available. **
When: 1/10/08 20:48 When discovered: 1/11/08 8:00am Resolution or work-around: Data through the end of business day on 1/10/08 is now available Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 01/11/2008 08:26 Submitted/Last updated by: DMW ITS-ISI - 01/11/2008 09:40:38 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees. ** UPDATE: All locator information is now displaying correctly for CPC/ASI employees **
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Recent change to the Telebill system caused data pulls to the Data Warehouse to fail. Last Update: 01/04/2008 8:15 Submitted/Last updated by: MER-ISI - 01/04/2008 08:15:09 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees.
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Last Update: 01/03/2008 13:27 Submitted/Last updated by: MER-ISI - 01/03/2008 13:35:53 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees.
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Recent change to the Telebill system caused data pulls to the Data Warehouse to fail. Last Update: 01/03/2008 13:27 Submitted/Last updated by: MER-ISI - 01/03/2008 13:37:28 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by creating a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:45:48 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by creating a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:50:22 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by using a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:44:16 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the emergency informational web site using a real network outage. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:39:42 |
| 12/21/07 Fri | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing live network Emergency/Maintenance conditions for campus failover web site. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:30:19 |
| 12/21/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/20/07.
When: 12/21/2007 When discovered: 12/21/2007 5:30am Resolution or work-around:Data through the end of business day on 12/17/2007 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 12/21/2007 05:38 Submitted/Last updated by: DRG-ISI - 12/21/2007 05:43:13 |
| 12/20/07 Thu | PolyData |
Symptom/Description:Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/19/07.
When: 12/20/2007 When discovered: 12/20/2007 5:30am Resolution or work-around: Data through the end of business day on 12/17/2007 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 12/20/2007 05:42 Submitted/Last updated by: DRG-ISI - 12/20/2007 05:46:38 |
| 12/19/07 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/18/07.
When: 12/19/2007 When discovered: 12/19/2007 8:00am Resolution or work-around: Data through the end of business day on 12/17/2007 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 12/19/2007 8:27 am Submitted/Last updated by: MER-ISI 12/19/2007 8:27 am - 12/19/2007 08:28:04 |
| 12/19/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification
When: 12/19/07 at 8:00 PM Expected uptime: 12/19/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 12/17/2007 10:24 Submitted by: GLW, ITS-CCS/CMS - 12/17/2007 10:23:54 |
| 12/19/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of a patch.
When: 12/19/07 at 8:00 PM Expected uptime: 12/19/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 12/17/2007 10:46 Submitted by: GLW, ITS-CCS/CMS - 12/17/2007 10:47:26 |
| 12/16/07 Sun | Voice Mail |
Symptom/Description: Quarterly Voicemail System
Maintenance Completed
When: Sunday Dec 16 Midnight Resolution or work-around: None available Contact for more information: Jason Holt 805-756- 7310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 12/09/2007 22:43 Submitted/Last updated by: Jdholt Dec 9 - 12/17/2007 07:46:34 |
| 12/16/07 Sun |
Symptom/Description: email aliases NOW available
When: 12/16/07 @ 12noon Expected uptime: 12/16/07 @ 2:30pm --- Root cause: scheduled disk storage migration Last Update: 12/16/2007 14:46 Submitted/Last updated by: kQ,CSA - 12/16/2007 14:46:58 | |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance COMPLETED SUCCESSFULLY!
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable "accept 2nd call" button, and re-enable call diversion if your phone rings to an off campus number. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/16/2007 23:13 - 12/16/2007 23:13:05 |
| 12/16/07 Sun |
Symptom/Description: email aliases unavailable
When: 12/16/07 @ 12noon Expected uptime: 12/16/07 @ 4pm --- Root cause: scheduled disk storage migration Last Update: 12/16/2007 11:59 Submitted/Last updated by: kQ,CSA - 12/16/2007 12:00:50 | |
| 12/16/07 Sun |
Symptom/Description: Email aliases unavailable
When: 12/16/07 @ 11:44am Expected uptime: 12/16/07 @ 4pm --- Root cause: scheduled storage migration Last Update: 12/16/2007 11:43 Submitted/Last updated by: kQ (CSA) - 12/16/2007 11:45:09 | |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable "accept 2nd call" button, and re-enable call diversion if your phone rings to an off campus number. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/09/2007 22:28 Submitted/Last updated by: Jason Holt - 12/09/2007 22:48:27 |
| 12/16/07 Sun | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Sunday Dec 16 10:00 PM - Midnight Resolution or work-around: None available Contact for more information: Jason Holt 805-756-7310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 12/09/2007 22:43 Submitted/Last updated by: Jholt Dec 9 - 12/09/2007 22:45:58 |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable "accept 2nd call" button, and re-enable call diversion if your phone rings to another location. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/09/2007 22:28 Submitted/Last updated by: Jason Holt - 12/09/2007 22:41:36 |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable a"accept 2nd call" button, and re-enable call diversion if your phone rings to another location. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/09/2007 22:28 Submitted/Last updated by: Jason Holt - 12/09/2007 22:40:09 |
| 12/16/07 Sun | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Sunday Dec 16 10:00 PM - Midnight Resolution or work-around: None available Contact for more information: Jason Holt 805-756-7310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 12/09/2007 22:43 Submitted/Last updated by: Jdholt Dec 9 - 12/09/2007 22:49:17 |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System unavailable
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Additional Info:Database audit will take place, following automatic application of Microsoft updates to the host server. Contact for more information:C. Broome, 756-7307 --- Root cause:Database Audit Last Update: 12/14/2007 05:32 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:38:19 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07. ** UPDATE: Data through the end of business day on 12/13/07 is now available. **
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:55:10 |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System unavailable
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Resolution or work-around:Database audit will take place, following automatic application of Micrososft updates to the host server. Contact for more information:C. Broome, 756-7307 Additional info: [URL Reference or other document] --- Root cause:Database Audit Last Update: 12/14/2007 05:32 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:35:58 |
| 12/14/07 Fri | Blackboard |
Symptom/Description: Blackboard Scheduled Maintenance DONE
When: Wed. Dec. 12 5PM - Fri. Dec. 14 11AM Expected uptime: Fri. Dec. 14 11AM Resolution or work-around: none Contact for more information: Service Desk - 756-7000 Additional info: Blackboard is now available. --- Root cause: New backup system Last Update: 12/14/2007 11:16 Submitted/Last updated by: TM: ITS, CS - 12/14/2007 11:17:46 |
| 12/14/07 Fri | smtpauth |
Symptom/Description: Clients unable to authenticate with mail.calpoly.edu for sending email.
When discovered: 12/14/2007 1600 Expected uptime: 12/14/2007 1615 Resolution or work-around: Use smtp.calpoly.edu for outgoing server email --- Root cause: Password for ldap binding was expiring and when changed caused the account to get locked out. Last Update: 12/14/2007 16:00 Submitted/Last updated by: JPP, ITS - 12/14/2007 16:16:40 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07. ** UPDATE: Data through the end of business day on 12/13/07 is now available. **
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:37:21 |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System now available at 05:45 am, 12.14.2007
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Additional Info:Database audit will take place, following automatic application of Microsoft updates to the host server. Audit was completed successfully. Contact for more information:C. Broome, 756-7307 --- Root cause:Database Audit Last Update: 12/14/2007 05:47 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:47:35 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07. ** UPDATE: Data through the end of business day on 12/14/07 is now available. **
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:36:42 |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System unavailable
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Resolution or work-around:Database audit will take place, following automatic application of Microsoft updates to the host server. Contact for more information:C. Broome, 756-7307 --- Root cause:Database Audit Last Update: 12/14/2007 05:32 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:37:10 |
| 12/14/07 Fri | smtpauth |
Symptom/Description: Clients are now able to authenticate with mail.calpoly.edu for sending email.
When discovered: 12/14/2007 1600 Expected uptime: 12/14/2007 1615 Resolution or work-around: Use smtp.calpoly.edu for outgoing server email --- Root cause: Password for ldap binding was expiring and when changed caused the account to get locked out. Admin suite would not update the access, so had to use the command line management. Last Update: 12/14/2007 16:00 Submitted/Last updated by: JPP, ITS - 12/14/2007 16:44:16 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07.
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:20:51 |
| 12/14/07 Fri | smtpauth |
Symptom/Description: Clients unable to authenticate with mail.calpoly.edu for sending email.
When discovered: 12/14/2007 1600 Expected uptime: 12/14/2007 1615 Resolution or work-around: Use smtp.calpoly.edu for outgoing server email --- Root cause: Password for ldap binding was expiring and when changed caused the account to get locked out. Last Update: 12/14/2007 16:00 Submitted/Last updated by: [initials, department] - 12/14/2007 16:07:28 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: UPDATE - All services should now be available.
SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon - Now back UP at 12:00 Root Cause: Migration from EMC Storage to NetApp storage Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/14/2007 12:06:39 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:14:06 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:17:12 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC Storage to NetApp storage Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:24:00 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC Storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:19:16 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:15:56 |
| 12/12/07 Wed | Blackboard |
Symptom/Description: Blackboard Scheduled Maintenance DONE
When: Wed. Dec. 12 5PM - Fri. Dec. 14 11AM Expected uptime: Fri. Dec. 14 11AM Resolution or work-around: none Contact for more information: Service Desk - 756-7000 Additional info: Blackboard is now available. --- Root cause: New backup system Last Update: 12/14/2007 11:16 Submitted/Last updated by: TM: ITS, CS - 12/14/2007 11:17:15 |
| 12/12/07 Wed | Internet Access |
Symptom/Description: Internet access unavailable.
When: 10:00 AM Dec 12, 2007 When discovered: 10:00 AM Dec 12 2007 Expected uptime: unknown Resolution or work-around: none available at this time. Contact for more information:Service Desk, 67000 Additional info: --- Root cause: under investigation. Border Firewall has high CPU at this time. Last Update: 12/12/2007 10:13 Submitted/Last updated by: Jholt, NetAdmin - 12/12/2007 10:20:20 |
| 12/12/07 Wed | Internet Access |
Symptom/Description: Internet access now available.
When: 10:00 AM Dec 12, 2007 When discovered: 10:00 AM Dec 12 2007 Expected uptime: 10:30 AM Dec 12 2007 Resolution or work-around: None needed. Contact for more information:Service Desk, 67000 Additional info: Campus Border firewall became unresponsive due to heavy load. NetAdmim cutover to new Juniper firewall to restore Internet Access. Please let service desk know if you encounter any problems with network access from off campus. (6-7000) --- Root cause: Under investigation. Border Firewall had high CPU and was denying traffic to and from the Internet and became unresponsive to commands. Last Update: 12/12/2007 10:51 Submitted/Last updated by: Jholt, NetAdmin - 12/12/2007 10:53:08 |
| 12/12/07 Wed | MSN websites |
Symptom/Description: MSN website unavailable
When: 12/12/07 12:00 noon Expected uptime: unknown Resolution or work-around: none available at this time Contact for more information: Additional info: MSN websites sporadicly unreachable from both on and off campus networks. Appears to be MSN problem. --- Root cause: unknown Last Update: 12/12/2007 12:26 Submitted/Last updated by: SR, NetAdmin - 12/12/2007 12:29:17 |
| 12/12/07 Wed | Blackboard |
Symptom/Description: Scheduled Maintenance
When: Wed. Dec. 12 5PM - Sun. Dec. 16 Noon Expected uptime: Sun. Dec. 16 Noon Resolution or work-around: none Contact for more information: Service Desk - 756-7000 Additional info: Installing new backup system, patches and full backup. --- Root cause: New backup system Last Update: 12/12/2007 10:52 Submitted/Last updated by: TM: ITS, CS - 12/12/2007 10:55:54 |
| 12/12/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft Environment will be down for installation of local modifications
When: 12/12/07 at 8:00 PM Expected uptime: 12/12/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 12/10/2007 12:22 Submitted by: GLW, ITS-CCS/CMS - 12/10/2007 12:21:52 |
| 12/10/07 Mon | Master Calendar |
Symptom/Description: events.calpoly.edu is now reachable
When discovered: 12/10/2007 0900 Expected uptime: 12/10/2007 1030 --- Root cause: shared server not running on phobos application server after maintenance and wrong httpd running. Last Update: 12/10/2007 09:49 Submitted/Last updated by: JPP, ITS - 12/10/2007 10:27:40 |
| 12/10/07 Mon | Master Calendar |
Symptom/Description: events.calpoly.edu is unreachable
When discovered: 12/10/2007 0900 Expected uptime: 12/10/2007 1030 --- Root cause: shared server not running on phobos application server. Last Update: 12/10/2007 09:49 Submitted/Last updated by: JPP, ITS - 12/10/2007 09:51:19 |
| 12/10/07 Mon | Master Calendar |
Symptom/Description: events.calpoly.edu is now reachable
When discovered: 12/10/2007 0900 Expected uptime: 12/10/2007 1030 --- Root cause: shared server not running on phobos application server. Last Update: 12/10/2007 09:49 Submitted/Last updated by: JPP, ITS - 12/10/2007 10:26:28 |
| 12/09/07 Sun |
Symptom/Description: Power outage on campus
When: 12/8/07 11:20pm When discovered: 12/8/07 11:20pm Expected uptime: UP Resolution or work-around: N/A Contact for more information: Additional info: power was out on campus. All power is back as of 9:20am 12/9/2007 --- Root cause: unkown Last Update: 12/09/2007 12:01 Submitted/Last updated by: DD OPS - 12/09/2007 12:07:52 | |
| 12/09/07 Sun | Blackboard System Maintenance |
Symptom/Description: Blackboard will be down for scheduled system maintenance during the Sunday morning maintenance window.
When: Sun, 12-9-07 6:00 am Expected uptime: Sun, 12-9-07 Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 --- Root cause: Lynux patches to database servers Last Update: 12/07/2007 14:57 Submitted/Last updated by: TOB, CS - 12/07/2007 15:15:51 |
| 12/09/07 Sun | Master Calendar / Events |
Symptom/Description: Master Calendar and events.calpoly.edu will be down for system maintenance during the Sunday morning maintenance window.
When: Sunday, 12-9-07 6:00 am Expected uptime: Sunday, 12-9-07 by Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 Root cause: Lynux patching of database servers Last Update: 12/07/2007 15:18 Submitted/Last updated by: TOB, cs - 12/07/2007 15:22:57 |
| 12/09/07 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 12/9/2007 6:00 AM Expected uptime: 12/9/2007 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled Solaris patches Last Update: 12/08/2006 14:25 Submitted/Last updated by: ISI-MER - 12/06/2007 15:06:45 |
| 12/09/07 Sun | Advancement Network |
Symptom/Description: Advance C/S and Advance Web Access unavailable. Also Advancement Network including Donor Acknowledgments, E-mail Forwarding Account Maintenance, E-mail Forwarding refresh to mail server, Events Registration, Gift Receipts, Lost Alumni Listing, Online Giving, Online Memberships, Output Tracking, Web Reporting, Gift Audit Log, and Report Repository.
When: 12/9/2007 6:00 AM Expected uptime: 12/9/2007 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled Solaris patches Last Update: 12/08/2006 14:25 Submitted/Last updated by: ISI-MER - 12/06/2007 15:11:08 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS (Central Authentication Service) is working
When: 12/7/07 10:25 AM When discovered: 2/7/07 10 AM Expected uptime: 2/7/07 10:25 AM Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:25 AM Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:29:36 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS - Central Authentication Service is not working (can't get into the Portal)
When: 12/7/07 10AM When discovered: 2/7/07 10AM Expected uptime: Unknown Resolution or work-around: None at this time for Portal Applications - you can use email and calendar desktop clients Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:09 Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:19:44 |
| 12/07/07 Fri | Master Calendar / Events |
Symptom/Description: Master Calendar and events.calpoly.edu will be down for system maintenance during the Sunday morning maintenance window.
When: Sunday, 12-9-07 6:00 am Expected uptime: Sunday, 12-9-07 by Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 Root cause: Lynux patching of database servers Last Update: 12/07/2007 15:18 Submitted/Last updated by: TOB, cs - 12/07/2007 15:21:48 |
| 12/07/07 Fri | Blackboard System Maintenance |
Symptom/Description: Blackboard will be down for scheduled system maintenance during the Sunday morning maintenance window.
When: Sun, 12-9-07 6:00 am Expected uptime: Sun, 12-9-07 Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 --- Root cause: Lynux patches to database servers Last Update: 12/07/2007 14:57 Submitted/Last updated by: TOB, CS - 12/07/2007 15:14:30 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS - Central Authentication Service is not working
When: 12/7/07 10AM When discovered: 2/7/07 10AM Expected uptime: Unknown Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:09 Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:12:26 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS - Central Authentication Service is not working (can't get into the Portal)
When: 12/7/07 10AM When discovered: 2/7/07 10AM Expected uptime: Unknown Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:09 Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:15:58 |
| 12/06/07 Thu | PeopleSoft FS |
Symptom/Description: PeopleSoft Finance will be down for an Application Server reboot due to slow response times.
When: 12/6/07 at 8:00 PM Expected uptime: 10/6/07 at 11:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Unknown at this time. CMS feels the app server restart is the best approach at this time. Last Update: 12/06/2007 16:08 Submitted by: GLW, ITS-CCS/CMS - 12/06/2007 16:09:16 |
| 12/05/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA Production will be down for installation of local modifications
When: 12/5/07 at 8:00 PM Expected uptime: 12/5/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 12/04/2007 09:40 Submitted by: GLW, ITS-CCS/CMS - 12/04/2007 09:39:11 |
| 11/30/07 Fri | PolyData |
Symptom/Description: Users unable to search for any students in PolyProfile. Possible impacts on other applications including WebVerify.
When: 11/30/2007 When discovered: 11/30/2007 10:00 am Expected uptime: 11/30/2007 10:30 am Resolution or work-around: Use PeopleSoft live system to search for student information. Contact for more information: polydata@calpoly.edu --- Root cause: SA Student Program table did not build successfully. Currently restoring table from last backup. Last Update: 11/30/2007 09:57 Submitted/Last updated by: ISI-MER - 11/30/2007 10:02:39 |
| 11/30/07 Fri | Master Calendar |
Symptom/Description: Events website will be unavailable during normal Sunday maintenance window.
When: 12/2/2007 0700 Expected uptime: 12/2/2007 1200 Additional info: Upgrading memory and other system tasks. --- Last Update: 11/30/2007 16:53 Submitted/Last updated by: JPP, ITS-Collab Services - 11/30/2007 17:00:47 |
| 11/30/07 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse will be unavailable for emergency reboot. This will impact (but is not limited to) applications such as PolyProfile, Brio queries, and Portal Applications such as class rosters and WebVerify.
When: 11/30/2007 6:00 PM Expected uptime: 11/30/2007 6:15 PM Resolution or work-around: None Contact for more information: dwadmin@calpoly.edu --- Root cause: Emergency maintenance Last Update: 11/30/2007 16:21 Submitted/Last updated by: ISI-MER - 11/30/2007 16:26:53 |
| 11/30/07 Fri | PolyData |
Symptom/Description: Users unable to search for any students in PolyProfile. Possible impacts on other applications including WebVerify. ** UPDATE: Problem has been resolved and all applications are functioning normally. **
When: 11/30/2007 When discovered: 11/30/2007 10:00 am Expected uptime: 11/30/2007 10:25 am Resolution or work-around: Use PeopleSoft live system to search for student information. Contact for more information: polydata@calpoly.edu --- Root cause: SA Student Program table did not build successfully. Currently restoring table from last backup. Last Update: 11/30/2007 09:57 Submitted/Last updated by: ISI-MER - 11/30/2007 10:23:39 |
| 11/29/07 Thu | Cable TV Service - Building 26 |
Symptom/Description: UPDATE - 12/28/07; PROBLEM RESOLVED. Intermittent loss of cable TV service in building 26.
When: 11/29/07 @ 9am When discovered: 11/29/07 @ 9am Expected uptime: 12/28/07 @ 4pm Resolution or work-around: None Contact for more information: Benny, 6-7681 or bkurashi@calpoly.edu Root cause: Relocating the cable TV distribution hub from the old KCPR location that is being renovated for office spaces. Last Update: 12/28/07 @ 4pm Submitted/Last updated by: btk, Tech Services - 12/28/2007 16:08:30 |
| 11/29/07 Thu | Cable TV Service - Building 26 |
Symptom/Description: UPDATE - 12/28/07; PROBLEM RESOLVED. Intermittent loss of cable TV service in building 26.
When: 11/29/07 @ 9am When discovered: 11/29/07 @ 9am Expected uptime: 12/28/07 @ 4pm Resolution or work-around: None Contact for more information: Benny, 6-7681 or bkurashi@calpoly.edu Root cause: Relocating the cable TV distribution hub from the old KCPR location that is being renovated for office spaces. Last Update: 11/29/2007 08:46 Submitted/Last updated by: btk, Tech Services - 12/28/2007 16:07:40 |
| 11/29/07 Thu | PolyData |
Symptom/Description: Polydata Data Warehouse HR build did not complete successfully. When: 11/29/07 When discovered: 11/29/07 8:00 am Expected uptime: Will attempt to run during normal schedule tonight. Resolution or work-around: Data is currently available through the end of the business day on 11/27/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 11/29/2007 08:14 Submitted/Last updated by: DMW ITS-ISI - 11/29/2007 08:32:28 |
| 11/29/07 Thu | OCS Email |
Symptom/Description: Users may experience an error when sending mail via the new web client WAC - Web Access Client
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: Intermittent, TBD Resolution or work-around: Error received is "SMTP unable to connect". If the error is received, retry the "send" Contact for more information: ITS Service Desk 756-7000 Root cause: OCS support team is working on the problem -Unknown at this time Last Update: 11/29/2007 09:30 Submitted/Last updated by: KKH ITS Service Desk - 11/29/2007 10:17:18 |
| 11/29/07 Thu |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 07:23:15 | |
| 11/29/07 Thu | OCS Email |
Symptom/Description: Users may experience an error when sending mail via web client
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: Intermittent, TBD Resolution or work-around: Error received is "SMTP unable to connect". If the error is received, retry the "send" Contact for more information: ops, 6-5512 --- Root cause: OCS support team is working on the problem -Unknown at this time Last Update: 11/29/2007 08:40 Submitted/Last updated by: LS/Collab - 11/29/2007 08:41:12 |
| 11/29/07 Thu | Cable TV Service - Building 26 |
Symptom/Description: Intermittent loss of cable TV service in building 26.
When: 11/29/07 @ 9am When discovered: 11/29/07 @ 9am Expected uptime: 1/2/08 @ 6am Resolution or work-around: None Contact for more information: Benny, 6-7681 or bkurashi@calpoly.edu Root cause: Relocating the cable TV distribution hub from the old KCPR location that is being renovated for office spaces. Last Update: 11/29/2007 08:46 Submitted/Last updated by: btk, Tech Services - 11/29/2007 08:53:05 |
| 11/29/07 Thu | OCS Email |
Symptom/Description: send mail via web client not available
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: unknown at this time Resolution or work-around: None Contact for more information: ops, 6-5512 --- Root cause: Unknown at this time Last Update: 11/29/2007 07:55 Submitted/Last updated by: RjP, Ops - 11/29/2007 07:58:13 |
| 11/29/07 Thu |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 09:29:47 | |
| 11/29/07 Thu | PolyData |
Symptom/Description: Polydata Data Warehouse HR build is still running
When: 11/29/07 When discovered: 11/29/07 8:00 am Expected uptime: unknown Resolution or work-around: Data is currently available through the end of the business day on 11/27/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 11/29/2007 08:14 Submitted/Last updated by: DMW ITS-ISI - 11/29/2007 08:17:44 |
| 11/29/07 Thu | Sharepoint 2003 |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. 1:08 pm udate - progress being made. Apologies for delay. Working hard on it. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 13:09:14 |
| 11/29/07 Thu | Sharepoint 2003 |
Symptom/Description:Sharepoint 2003 BACK UP
When: 11/29/07 17:00 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. 1:08 pm udate - progress being made. Apologies for delay. Working hard on it. 3:08 pm update - still working on it. 5:00 pm update - back on line and operational. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 17:07:06 |
| 11/29/07 Thu | Sharepoint 2003 |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. 1:08 pm udate - progress being made. Apologies for delay. Working hard on it. 3:08 pm update - still working on it. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 15:09:08 |
| 11/29/07 Thu | OCS Email |
Symptom/Description: Users may experience an error when sending mail via the new web client WAC - Web Access Client
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: Intermittent, TBD Resolution or work-around: Error received is "SMTP unable to connect". If the error is received, retry the "send" Contact for more information: ITS Service Desk 756-7000 --- Root cause: OCS support team is working on the problem -Unknown at this time Last Update: 11/29/2007 08:40 Submitted/Last updated by: KKH ITS Service Desk - 11/29/2007 09:50:35 |
| 11/28/07 Wed | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance was very good on Monday and Tuesday. The delete, move, mark messages as unread problem in Email Web client is resolved. Log out of web mail and My Cal Poly portal for resolution to take effect. Eudora users still not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 3:30 pm Submitted/Last updated by: tob, ITS-CS - 11/27/2007 17:13:21 |
| 11/27/07 Tue | MustangWireless |
MustangWireless in Library and west side of campus down:
When discovered: 11/27/07 11:45am Expected uptime: Unknown Contact for more information: x6-7000 --- Root cause: The CCA server for the west side of campus has failed to reboot. Last Update: 11/27/2007 12:29 Submitted/Last updated by: BDR, Net Admin - 11/27/2007 12:30:28 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout Monday was very good. Remaining issues: 1) Unable to delete, move, mark messages as unread in Email Web client. Use new Web Access client as a workaround, 2) Eudora users not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Next Update: Tues, 11-27 at 9:00 am Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 8:45 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:56:30 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar restart Monday evening resolved the problem with wireless synchronization to handheld devices.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Root cause: Configuration settings update Last Update: 11/27/2007 8:31 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:32:09 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance was very good on Monday and Tuesday. The delete, move, mark messages as unread problem in Email Web client is resolved. Log out of web mail and My Cal Poly portal for resolution to take effect. Eudora users still not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 3:30 pm Submitted/Last updated by: tob, ITS-CS - 11/27/2007 15:28:24 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: The Oracle Calendar restart Monday evening resolved the problem with wireless synchronization to handheld devices.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Root cause: Configuration settings update Last Update: 11/27/2007 8:31 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:33:29 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout Monday was very good. Remaining issues: 1) Inability to delete messages in the Email Web client: Work still in progress. Workaround - Use Web Access client, 2) Eudora users not able to get/send mail: In progress.
Next Update: Tues, 11-27 at 9:00 am Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 8:45 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:51:59 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: The Oracle Calendar restart Monday evening resolved the problem with wireless synchronization to handheld devices.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Root cause: Configuration settings update Last Update: 11/27/2007 8:31 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:34:18 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout Monday was very good. Remaining issues: 1) Unable to delete, move, mark messages as unread in Email Web client. Use new Web Access client as a workaround, 2) Eudora users not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Next Update: Tues, 11-27 at 4:00 pm Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 8:45 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 11:46:54 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email WebsiteIssues Page will be updated this afternoon Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:32:32 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout the day was very good. Remaining issues: 1) Inability to delete messages in the web clients: Work still in progress - See earlier message for workaround. 3) Handheld devices unable to sync wirelessly to calendar: Now working in Test system. Moving to Production at 7:00 pm this eve. 4) Eudora users not able to get/send mail: In progress.
Next Update: Tues, 11-26 at 9:00 am Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Last Update: 11/26/2007 3:40 pm Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:58:50 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:36:30 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Overall, email and calendar performance is very good. We are working on the following issues: 1) Inability to delete messages in the web clients: See entry below for workaround 2) POP'd messages staying on server: Resolved 3) Handheld devices unable to sync wirelessly to calendar: In progress. 4) Eudora users not able to get/send mail: In progress 5) Error, "Could not connect to SMTP" when sending: Tuning done - no new reports in the last hour.
Next Update: Mon, 11-26 at 4:00 pm Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More info about Issues & Web Access client: Email Website Issues Page will be updated this afternoon Last Update: 11/26/2007 11:58 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 12:09:35 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Overall, Email and calendar performance is very good. We are working on the following issues: 1) Inability to delete messages in the web clients: See entry below for info. 2)POP'd messages staying on server: Resolved 3) Handheld devices unable to sync wirelessly to calendar: In progress. 4) Eudora users not able to get/send mail: In progress 5) Error, "Could not connect to SMTP" when sending: Tuning done - no new reports in the last hour.
Next Update: Mon, 11-26 at 4:00 pm Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More info about Issues & Web Access client: Email Website Issues Page will be updated this afternoon Last Update: 11/26/2007 11:58 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 12:07:08 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Overall, email and calendar performance is very good. We are working on the following issues: 1) Inability to delete messages in the web clients: See entry below for workaround 2) POP'd messages staying on server: Resolved 3) Handheld devices unable to sync wirelessly to calendar: In progress. 4) Eudora users not able to get/send mail: In progress 5) Error, "Could not connect to SMTP" when sending: Tuning done - no new reports in the last hour.
Next Update: Mon, 11-26 at 4:00 pm Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More info about Issues & Web Access client: Email Website Issues Page will be updated this afternoon Last Update: 11/26/2007 11:58 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 12:13:30 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: . Email WebsiteIssues Page will be updated this afternoon Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:34:57 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted Monday evening to enable wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:38:47 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Issues Page will be updated this afternoon Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:35:27 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/26/2007 12:12:55 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/25/2007 15:26:14 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 9:00 am Last updated by: tob, cs - 11/25/2007 09:09:20 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 9:00 am Last updated by: tob, cs - 11/25/2007 15:20:47 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/25/2007 16:36:35 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/25/2007 16:37:07 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action - such as clicking on the Directory tab - before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 9:00 am Last updated by: tob, cs - 11/25/2007 15:15:20 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:45:20 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:40:02 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, clear temp files/cookie, close and re-launch browser. 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 21:00:42 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, clear temp files/cookies, close and re-launch browser. 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-24 9:00 pm Last updated by: tob, cs - 11/24/2007 21:02:07 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:41:09 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems upgrade is complete and services are available. We have a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread. This only happens if this is the FIRST action you do in the current session. If you taken other action, the buttons work or you can use the Web Access Client, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:36:31 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-21-07 at 6:00 pm Expected uptime: Sun 11-25-07 by Noon Work-around: EDA Update Website More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/20/2007 11:07:18 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-21-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/19/2007 16:30:54 |
| 11/21/07 Wed | Email System |
Symptom/Description: Oracle Email System will be unavailable during upgrade.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Resolution or work-around: Redirect mail sent to your @calpoly.edu address to another email address. Instructions at: [URL Reference or other document More Information: Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:03:00 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email WebsiteITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:21:55 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email Website and ITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:23:21 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving Weekend
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Resolution or work-around: Redirect mail sent to your @calpoly.edu address to another email address. Instructions at: EDA Update Website and at http://its.calpoly.edu More Information: Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:09:37 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website and at More Information: ITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:20:00 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Resolution or work-around: EDA Update Website and at http://its.calpoly.edu More Information: All messages will be stored and delivered after the upgrade. Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:17:35 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email Website and ITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 14:06:10 |
| 11/18/07 Sun | OCS Email |
Symptom/Description: Updated: Oracle Email now available. Was: Oracle Email will be unavailable during scheduled maintenance work
When: 11/18/07 7:30 AM - 9:00 AM Expected uptime: Oracle Email up and available as of 11/18/07 8:30 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 11/18/2007 8:40 Submitted/Last updated by: MCG, ITS/CS - 11/18/2007 08:44:58 |
| 11/18/07 Sun | OCS Email |
Symptom/Description: Oracle Email will be unavailable during scheduled maintenance work
When: 11/18/07 7:30 AM - 9:00 AM Expected uptime: 11/18/07 9:00 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 11/15/2007 18:20 Submitted/Last updated by: MCG, ITS/CS - 11/15/2007 18:24:47 |
| 11/14/07 Wed | OCS Email- Web only |
Symptom/Description:(RESOLVED)Web Email is unavailable.
When: 11/14/07 11:00am Expected uptime: 11/14/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:47:23 |
| 11/14/07 Wed | OCS Email- Web only |
Symptom/Description:(RESOLVED)Web Email is unavailable.
When: 11/13/07 11:00am Expected uptime: 11/13/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:32:48 |
| 11/14/07 Wed | OCS Email- Web only |
Symptom/Description:Web Email is unavailable.
When: 11/13/07 11:00am Expected uptime: 11/13/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:26:10 |
| 11/14/07 Wed |
Symptom/Description:Web Email is unavailable.
When: 11/13/07 11:00am Expected uptime: 11/13/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:24:54 | |
| 11/11/07 Sun | OCS Email |
Symptom/Description: Updated: Oracle Email now available. Was: Oracle Email will be unavailable during scheduled maintenance work
When: 11/11/07 6:00 AM - 7:30 AM Expected uptime: Oracle Email up and available as of 11/11/07 6:50 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email was unavailable during scheduled mail database maintenance. --- Last Update: 11/11/2007 6:50 Submitted/Last updated by: SC, DB/ISI - 11/11/2007 06:51:05 |
| 11/11/07 Sun | OCS Email |
Symptom/Description: Oracle Email will be unavailable during scheduled maintenance work
When: 11/11/07 6:00 AM - 7:30 AM Expected uptime: 11/11/07 7:30 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 11/09/2007 12:18 Submitted/Last updated by: SC, DB/ISI - 11/09/2007 12:23:06 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System is unavailable during upgrade. Upgrade is in progress and the events.calpoly.edu website is currently available for viewing only.
Outage Begins: Wed, 11/07/07 6:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: ITS Service Desk at 756-7000 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/08/2007 9:30 am Submitted/Last updated by: tbruns, ITS-Collab Support - 11/08/2007 09:35:57 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System upgrade is complete. events.calpoly.edu website is available. All services are up.
Outage Begins: Wed, 11/07/07 6:00 pm Completion: Thurs, 11/08/07 10:30 am Resolution or work-around: none Contact for more information: ITS Service Desk at 756-7000 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/08/2007 10:45 am Submitted/Last updated by: tbruns, ITS-Collab Support - 11/08/2007 10:47:49 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System upgrade is complete. The events.calpoly.edu website is available. All services are up.
Outage Begins: Wed, 11/07/07 6:00 pm Completion: Thurs, 11/08/07 10:30 am Resolution or work-around: none Contact for more information: ITS Service Desk at 756-7000 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/08/2007 10:45 am Submitted/Last updated by: tbruns, ITS-Collab Support - 11/08/2007 10:48:53 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System and events.calpoly.edu website will be unavailable during upgrade.
Outage Begins: Wed, 11/07/07 5:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/06/2007 2:07 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 11/07/2007 20:49:05 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System and events.calpoly.edu website will be unavailable during upgrade.
Outage Begins: Wed, 11/07/07 6:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/06/2007 2:07 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 11/06/2007 14:12:39 |
| 11/07/07 Wed | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade.
Outage Begins: Wed, 11/07/07 6:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Additional Info:Extended outage window to accomodate PeopleCode updates (COMR) process. Last Update: 11/05/2007 12:07 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 11/05/2007 12:10:05 |
| 11/07/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and a patch.
When: 11/7/07 at 8:00 PM Expected uptime: 11/7/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 11/05/2007 10:46 Submitted by: GLW, ITS-CCS/CMS - 11/05/2007 10:50:08 |
| 11/05/07 Mon | PeopleSoft Development Systems |
Symptom/Description: All Development instances of PeopleSoft Systems (HRSA, HCM & Financials) were down. They are back up again.
When: 11/5/07 9:20 AM When discovered: 11/5/07 9:20 AM Expected uptime: 11/5/07 at 12:03 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk 756-7000 Additional info: CMS Central is aware of the problem and working on it Root cause: See CMS Remedy ticket CMS#106949 Last Update: 11/05/2007 12:49 Last updated by: GLW, ITS-CCS/CMS - 11/05/2007 12:48:58 |
| 11/05/07 Mon | PeopleSoft Development Systems |
Symptom/Description: All Development instances of PeopleSoft Systems (HR/SA, HCM & Financials) Campuswide are down
When: 11/5/07 9:20 AM When discovered: 11/5/07 9:20 AM Expected uptime: unknown Resolution or work-around: none at this time Contact for more information: ITS Service Desk 756-7000 Additional info: CMS Central is aware of the problem and working on it Root cause: TBD Last Update: 11/05/2007 09:24 Submitted/Last updated by: KKH ITS Service Desk - 11/05/2007 09:31:25 |
| 11/05/07 Mon | PeopleSoft Development Systems |
Symptom/Description: All Development instances of PeopleSoft Systems (HR/SA, HCM & Financials) Campuswide are down
When: 11/5/07 9:20 AM When discovered: 11/5/07 9:20 AM Expected uptime: unknown Resolution or work-around: none at this time Contact for more information: ITS Service Desk 756-7000 Additional info: CMS is aware of the problem and working on it --- Root cause: TBD Last Update: 11/05/2007 09:24 Submitted/Last updated by: KKH ITS Service Desk - 11/05/2007 09:30:19 |
| 11/02/07 Fri | Mass Mail |
Symptom/Description: Contact ITS Service Desk before sending Campus mass mail. Mass mail could be tagged as cpSPAM or content could be truncated.
When discovered: Thurs, 11/1/07 Contact for more information: ITS Service Desk 756-7000 Additional info: Discontinuing the .edu whitelist had unintended consequences for mass mail. Interim solutions are in place this afternoon and we are working with the vendor on long-term plan. Last Update: 11/02/2007 1:37 Submitted/Last updated by: tob, ITS Collab Support - 11/02/2007 13:41:53 |
| 11/02/07 Fri | Mass / Broadcast Mail |
Symptom/Description: Contact ITS Service Desk before sending Campus mass/broadcast mail. Mass mail could be tagged as cpSPAM or content could be truncated.
When discovered: Thurs, 11/1/07 Contact for more information: ITS Service Desk 756-7000 Additional info: Discontinuing the .edu whitelist had unintended consequences for mass mail. Interim solutions are in place this afternoon and we are working with the vendor on long-term plan. Last Update: 11/02/2007 1:37 Submitted/Last updated by: tob, ITS Collab Support - 11/02/2007 13:52:03 |
| 11/01/07 Thu | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade.
When: To Be Determined Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/30/2007 10:10 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 10/30/2007 22:32:16 |
| 11/01/07 Thu | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade. Please note that date has changed from 10/30/07 to 11/01/07
When: Thurs, 11/01/07 from 5:00 pm to Midnight. Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/29/2007 3:10 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 10/29/2007 15:08:48 |
| 10/31/07 Wed |
Symptom/Description: ITS-hosted Novell infrastructure final decommssion steps (turn server off, detach from storage, delete old data).
When: Wed 10/31/07 5:00pm Contact for more information: Doug Scheel, x61240 or Don Duke, x7221. --- Last Update: 10/31/2007 08:53 Submitted/Last updated by: CS, ITS-USS. - 10/31/2007 08:57:42 | |
| 10/31/07 Wed | PH Client |
Symptom/Description: Directory searches using PH Client, aka IRL Phone Client, are no longer accepted.
When: Wednesday, October 31st, 2007 Resolution or work-around: Cal Poly Directory Information channel is available at http://my.calpoly.edu/. Contact for more information: Service Desk at 756-7000 Additional info: If your business process requires information previously returned by PH but not available from the Cal Poly Directory Information channel, please call the Service Desk at 756-7000 to open a request for access. --- Root cause: CSO Directory Server has been replaced and will be shutdown. Last Update: 10/31/2007 08:00 Submitted/Last updated by: DM/ITS - 10/31/2007 08:23:19 |
| 10/31/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of a local modification
When: 10/31/07 at 8:00 PM Expected uptime: 10/31/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 10/29/2007 11:21 Submitted by: GLW, ITS-CCS/CMS - 10/29/2007 11:23:40 |
| 10/30/07 Tue | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade. Please note that date has changed from 10/23 to 10/30.
When: Tuesday, 10/30/07 from 5:00 pm to Midnight. Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/22/2007 2:32 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 10/22/2007 14:34:34 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository Output on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post output to the Repository will not be available. --- Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:20:15 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository Output on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post output to the Repository will not be available Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:22:05 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository Output on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post output to the Repository will not be available Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:23:08 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around: Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post to the Repository will not be available. --- Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:13:14 |
| 10/28/07 Sun |
Symptom/Description: Network maintenance was Successful
When: 10/28/2007 8:00AM When discovered: 10/28/2007 8:00AM Expected uptime: up Resolution or work-around: n/a Contact for more information: Additional info: Internet is back up. --- Root cause: Last Update: 10/28/2007 08:01 Submitted/Last updated by: DD,OPS - 10/28/2007 08:04:10 | |
| 10/28/07 Sun | Campus wide internet outage |
Symptom/Description: Campus wide network outage!!!
When: Sunday Morning 10/28/07 from 6am to 12 noon. Expected uptime: 12:00 noon Resolution or work-around: None Contact for more information: Network Administration at 6-1295 Root cause: Performing an upgrade to Campus border firewall, all "on" campus networks will be unaffected, only traffic to and from internet will be down during outage window. Last Update: 10/26/2007 15:44 Submitted/Last updated by: Ed, Network Admin. - 10/26/2007 15:49:22 |
| 10/28/07 Sun | Campus wide internet outage |
Symptom/Description: Campus wide network outage!!!
When: Sunday Morning 10/28/07 from 6am to 12 noon. Expected uptime: 12:00 noon Resolution or work-around: None Contact for more information: Network Administration at 6-1295 Root cause: Performing an upgrade to border firewall, all "on" campus networks will be unaffected, only traffic to and from internet will be down during outage window. Last Update: 10/26/2007 15:44 Submitted/Last updated by: Ed, Network Admin. - 10/26/2007 15:47:55 |
| 10/26/07 Fri | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports) **UPDATE: All applications are restarted and functioning normally **
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: 10/25/2007 11:25 am Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Initial reports show network traffic caused a loop on prdwap02. NetAdmin tracking down cause. Last Update: 10/25/2007 11:25 Submitted/Last updated by: ISI-MER - 10/25/2007 11:26:36 |
| 10/26/07 Fri | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports) **UPDATE: All applications are restarted and functioning normally **
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: 10/25/2007 11:25 am Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu --- Root cause: See "various prod system outage", this problem linked to human error as stated in that status. Last Update: 10/25/2007 11:25 Submitted/Last updated by: Ed Netadmin - 10/25/2007 12:00:48 |
| 10/25/07 Thu | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports).
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: TBD Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu Additional Info:CSA has been contacted. --- Root cause: TBD Last Update: 10/25/2007 09:46 Submitted/Last updated by: ISI-MER - 10/25/2007 10:08:45 |
| 10/25/07 Thu | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports).
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: TBD Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu Additional Info:CSA has been contacted and they are working with NetAdmin on possible network issues on prdwap02. --- Root cause: TBD Last Update: 10/25/2007 09:46 Submitted/Last updated by: ISI-MER - 10/25/2007 10:16:25 |
| 10/25/07 Thu | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile).
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: TBD Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu --- Root cause: TBD Last Update: 10/25/2007 09:46 Submitted/Last updated by: ISI-MER - 10/25/2007 09:49:59 |
| 10/25/07 Thu | Various Prod systems |
Symptom/Description: Brief outage in various prod systems this morning
When: 10/25/07 at around 9:30am When discovered: 9:30am Expected uptime: Currently UP! Resolution or work-around: none Contact for more information: Ed at Netadmin 6-1295 Root cause: Human error, miss patch on wrong patch panel. Last Update: 10/25/2007 11:49 Submitted/Last updated by: Ed Netadmin 6-1295 - 10/25/2007 11:55:53 |
| 10/24/07 Wed | MyCalPoly |
Symptom/Description: CAS is Unavailable. Error when trying to into the portal - CAS - Central Authentication Service, is Unavailable.
When: 10/24/07 9:30 AM When discovered: 10/24/07 9:30 AM Expected uptime: Unknown Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7000 Additional info: The ITS Portal Team is looking into the problem Last Update: 10/24/2007 09:29 Submitted/Last updated by: KKH ITS - 10/24/2007 09:34:17 |
| 10/24/07 Wed | Googe Search Appliance |
Symptom/Description: Google Search Appliance successfully rebooted. Collections appear to be providing accurate search results.
When: 10/24/2007 10:50am Contact for more information: srutland@calpoly.edu --- Root cause: Reboot was successful Last Update: 10/24/2007 10:50 Submitted/Last updated by: SR ITS/OCIO - 10/24/2007 10:54:44 |
| 10/24/07 Wed | Google Search Appliance |
Symptom/Description: Google Appliance requires unexpected reboot.
When: 10/24/2007 10am When discovered: 10/24/2007 9am Expected uptime: 10/24/2007 11am Resolution or work-around: Try search queries after the reboot, or use the university search at http://www.google.com/univ/calpoly Contact for more information: srutland@calpoly.edu --- Root cause: Some collections (e.g. Library) have stopped returning results. Rebooting the appliance is the Google recommended fix. Last Update: 10/24/2007 09:59 Submitted/Last updated by: SR, ITS/OCIO - 10/24/2007 10:05:35 |
| 10/24/07 Wed | MyCalPoly |
Symptom/Description: There was a short interuption of service - up now. CAS is Unavailable is the Error when trying to log into the portal. CAS - Central Authentication Service, is Unavailable.
When: 10/24/07 9:30 AM When discovered: 10/24/07 9:30 AM Expected uptime: 10/24/07 9:35 AM Resolution or work-around: Fixed Contact for more information: ITS Service Desk 756-7000 Additional info: The ITS Portal Team is fixed the problem Last Update: 10/24/2007 09:29 Submitted/Last updated by: KKH ITS Service Desk - 10/24/2007 09:40:49 |
| 10/24/07 Wed | Google Search Appliance |
Symptom/Description: Google Appliance requires unexpected reboot.
When: 10/24/2007 10am When discovered: 10/24/2007 9am Expected uptime: 10/24/2007 11am Resolution or work-around: Try search queries after the reboot, or use the university search at http://www.google.com/univ/calpoly Contact for more information: srutland@calpoly.edu Additional info: [URL Reference or other document] --- Root cause: Some collections (e.g. Library) have stopped returning results. Rebooting the appliance is the Google recommended fix. Last Update: 10/24/2007 09:59 Submitted/Last updated by: SR, ITS/OCIO - 10/24/2007 10:04:21 |
| 10/24/07 Wed | MyCalPoly |
Symptom/Description: CAS is Unavailable. Error when trying to log into the portal. CAS - Central Authentication Service, is Unavailable.
When: 10/24/07 9:30 AM When discovered: 10/24/07 9:30 AM Expected uptime: 10/24/07 10:30 AM Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7000 Additional info: The ITS Portal Team is looking into the problem Last Update: 10/24/2007 09:29 Submitted/Last updated by: KKH ITS - 10/24/2007 09:35:58 |
| 10/23/07 Tue | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade.
When: Tuesday, 10/23/07 from 5:00 pm to Midnight. Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/18/2007 17:44 Submitted/Last updated by: tbruns, ITS-Collab Support - 10/18/2007 17:50:01 |
| 10/21/07 Sun |
Symptom/Description: Campus wide internet outage maintenance was Successful.
When: 10/21/2007 8:30AM When discovered: 10/21/2007 8:30 Expected uptime: UP Resolution or work-around: Contact for more information: Additional info:Internet is up and working Root cause: Last Update: 10/21/2007 08:41 Submitted/Last updated by: David OPS - 10/21/2007 08:49:04 | |
| 10/21/07 Sun | Campus Wide Internet Outage |
Symptom/Description: Campus wide internet outage
When: Sunday 10/21/07, from 6am to 12 noon. Expected uptime:12 noon at the latest. Expect intermittent outages throughout the outage window. Resolution or work-around: Internal campus networks will be unaffected; no workaround to get off campus during outage window. Contact for more information: Network Administration at 6-1295 Root cause: Failover testing of all border firewalls and routers for integrity of high availability network design. Last Update: 10/18/2007 20:15 Submitted/Last updated by: Ed NetAdmin. - 10/18/2007 20:29:32 |
| 10/21/07 Sun | Campus Wide Internet Outage |
Symptom/Description: Campus wide internet outage
When: Sunday 10/21/07, from 6am to 12 noon. Expected uptime:12 noon at the latest. Expect intermittent outages throughout the outage window. Resolution or work-around: Internal campus networks will be unaffected, no workaround to get off campus during outage window. Contact for more information: Network Administration at 6-1295 Root cause: Failover testing of all border firewalls and routers for integrity of high availability network design. Last Update: 10/18/2007 20:15 Submitted/Last updated by: Ed NetAdmin. - 10/18/2007 20:27:33 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered if sent from a Cal Poly email addres s to an alumni email account. Mail addressed from non Cal Poly accounts will be delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 3:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 12:25 Submitted/Last updated by: cl, ITS-Collaboration Support - 10/19/2007 12:30:57 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 08:53 Submitted/Last updated by: tob, ITS-Collaboration Support - 10/19/2007 08:57:35 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 3:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 12:25 Submitted/Last updated by: cl, ITS-Collaboration Support - 10/19/2007 12:24:26 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 1:00 pm Resolution or work-around: Resolved. All emails sent during this outage will now be delivered. Contact for more information: ITS Service Desk, 756-7000 --- Last Update: 10/19/2007 12:55 Submitted/Last updated by: Clima, ITS-Collaboration Support - 10/19/2007 12:58:44 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered if sent from a Cal Poly email address to an alumni email account. Mail addressed from non Cal Poly accounts will be delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 3:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 12:25 Submitted/Last updated by: cl, ITS-Collaboration Support - 10/19/2007 12:31:36 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 08:53 Submitted/Last updated by: tob, ITS-Collaboration Support - 10/19/2007 08:56:53 |
| 10/17/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of a local modification and patch.
When: 10/17/07 at 8:00 PM Expected uptime: 10/17/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 10/15/2007 15:25 Submitted by: GLW, ITS-CCS/CMS - 10/15/2007 15:28:09 |
| 10/15/07 Mon | Master Calendar |
Symptom/Description: Master Calendar - Resource25 will be down for database maintenance and repair.
When: 10/16/07 at 5:00 AM Expected uptime: 10/16/07 at 6:30 AM Resolution or work-around: None Contact for more information: GG/ISI - 801.9319 --- Root cause: Database corruption of system objects. Requires loading of new database R25PRDB. Last Update: 10/15/2007 16:23 Submitted/Last updated by: GG/ISI - 10/15/2007 16:29:47 |
| 10/14/07 Sun | OCS Email |
Symptom/Description: Updated: Oracle Email now available. Was: Oracle Email will be unavailable during scheduled maintenance.
When: 10/14/07 8:00 AM - 9:00 AM Expected uptime: Oracle email up and available as of 10/14/07 8:50 AM Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email was unavailable during scheduled mail database maintenance - 8:00 AM - 8:50 AM, 10/14/07. --- Last Update: 10/14/2007 09:10 Submitted/Last updated by: SC, DBA/ISI - 10/14/2007 09:16:17 |
| 10/14/07 Sun |
Symptom/Description: Network maintenance was Successful. Internet is back up
When: 10/14/07 12:08PM When discovered: [Date and clock time] Expected uptime: up Resolution or work-around: Contact for more information: Additional info: Internet is up. --- Root cause: Last Update: 10/14/2007 12:06 Submitted/Last updated by: [initials, department] - 10/14/2007 12:09:07 | |
| 10/14/07 Sun |
Symptom/Description: Internet outbound and inbound traffic will be down
When: 10/14/07 6:00AM-12:00PM When discovered: [Date and clock time] Expected uptime: 12:00PM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Internet Outbound and Inbound Traffic will be down for network maintenance. --- Root cause: Last Update: 10/14/2007 08:31 Submitted/Last updated by: [initials, department] - 10/14/2007 08:40:11 | |
| 10/14/07 Sun | OCS Email |
Symptom/Description: Oracle Email will be unavailable during scheduled maintenance
When: 10/14/07 8:00 AM - 9:00 AM Expected uptime: 10/14/07 9:00 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 10/12/2007 14:58 Submitted/Last updated by: SC, DBA/ISI - 10/12/2007 15:09:06 |
| 10/12/07 Fri | Mirapoint Email Gateway |
Symptom/Description: Unable to send email from database applications, resolved.
When discovered: 10/12/2007 10:00 AM Resolution or work-around: Resolved Additional info: These application may be impacted by the sendmail problem: Emailcal Advancement BlackBoard --- Root cause: Outgoing email gateway connection rate limiting, due to high connection rate, went it effect automatically. Last Update: 10/12/2007 11:47 Submitted/Last updated by: JPP, ITS - 10/12/2007 11:54:20 |
| 10/10/07 Wed | Master Calendar |
Symptom/Description: Master Calendar - Resource25 will be down for database work
When: 10/10/07 at 8:00 PM Expected uptime: 10/10/07 at 10:30 PM Resolution or work-around: None Contact for more information: PA/ISI - x67134 --- Root cause: Last Update: 10/10/2007 15:10 Submitted/Last updated by: GG,DBA/ISI] - 10/10/2007 15:13:51 |
| 10/10/07 Wed | Master Calendar |
Symptom/Description: Master Calendar - Resource25 will be down for database maintenance and repair.
When: 10/10/07 at 8:00 PM Expected uptime: 10/10/07 at 10:30 PM Resolution or work-around: None Contact for more information: PA/ISI - x67134 --- Root cause: Database corruption of system objects. Requires re-cataloging and re-compilation. Last Update: 10/10/2007 15:10 Submitted/Last updated by: GG,DBA/ISI] - 10/10/2007 15:43:06 |
| 10/10/07 Wed | Master Calendar |
Symptom/Description: When: 10/10/07 at 8:00 PM Expected uptime: 10/10/07 at 10:30 PM Resolution or work-around: None Contact for more information: PA/ISI - x67134 --- Root cause: Last Update: 10/10/2007 15:10 Submitted/Last updated by: GG,DBA/ISI] - 10/10/2007 15:11:30 |
| 10/10/07 Wed |
Symptom/Description:Resource 25 Down
When: 8:00 pm 10/10 When discovered: Expected uptime:10:00 pm 10/10 Resolution or work-around: none Contact for more information:dkgrant x0186 Additional info: Resource 25 down due to Oracle Required Maintenance --- Root cause:Problem with Oracle Database Last Update: 10/10/2007 20:02 Submitted/Last updated by: dkg collab services - 10/10/2007 20:04:21 | |
| 10/10/07 Wed |
Symptom/Description:Resource 25 Restarted
When: 9:46 pm 10/10 When discovered: Expected uptime:9:46 pm 10/10 Resolution or work-around: none Contact for more information:dkgrant x0186 Additional info: Resource 25 Oracle Maintenance completed, further Maintenance will be required in the near future --- Root cause:Problem with Oracle Database Last Update: 10/10/2007 20:02 Submitted/Last updated by: dkg collab services - 10/10/2007 21:47:07 | |
| 10/10/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft Environment will be down for installation of local modifications
When: 10/10/07 at 8:00 PM Expected uptime: 12/10/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 10/08/2007 12:42 Submitted by: GLW, ITS-CCS/CMS - 10/08/2007 12:45:08 |
| 10/08/07 Mon | PH Directory |
Symptom/Description: PH Client (IRL Phone Client) will be not be able to make a connection.
When: Starting October 31, 2007 Resolution or work-around: Instead use the Cal Poly Directory Information channel from the portal at http://my.calpoly.edu/. Contact for more information: identity-management@calpoly.edu --- Root cause: The PH Directory, to which the PH client connects, will be shut off soon. This is a step in that process. Last Update: 10/08/2007 14:58 Submitted/Last updated by: PR, ITS Information Management - 10/08/2007 15:59:10 |
| 10/05/07 Fri | Central UNIX |
Symptom/Description: BlackBoard, Advancement, COE App, Remedy, Master Calendar (Events/R25), StuPay, Health Center, and Housing (RMS) will be unavailable Saturday, Oct 6th at 23:00 - Sunday, Oct 7th 12 noon, for database migration to new servers.
When: Saturday 10/6/2007 23:00 When discovered: Expected uptime: Sunday 10/7/2007 10:30 am Resolution or work-around: Migration work is complete, please notify the Service Desk at 756-7000 if any problems are encountered. Contact for more information: PAA/ISI x67134 Additional info: --- Root cause: Database migration to new servers is complete. Last Update: 10/07/2007 12:46 pm Submitted/Last updated by: LS/PAA/ISI - 10/07/2007 12:49:45 |
| 10/05/07 Fri | Central UNIX |
Symptom/Description: BlackBoard, Advancement, COE App, Remedy, Master Calendar (Events/R25), StuPay, Health Center, and Housing (RMS) will be unavailable Saturday, Oct 6th at 23:00 - Sunday, Oct 7th 12 noon, for database migration to new servers.
When: Saturday 10/6/2007 23:00 When discovered: Expected uptime: Sunday 10/7/2007 12 noon Resolution or work-around: Access to PeopleSoft applications will remain available through the my.calpoly.edu login page. Contact for more information: PAA/ISI x67134 Additional info: --- Root cause: Planned database migration to new servers. Last Update: 10/05/2007 08:34 Submitted/Last updated by: PAA/ISI - 10/05/2007 08:49:49 |
| 10/05/07 Fri | Wireless Macintosh Users |
Symptom/Description: UPDATE 10/5/07, Wireless Macintosh Users: Some get the error "Blocked by Administrator", after they download the Mac CCA agent and attempt to log in. NetAdmin continues to work with Cisco; we do have TWO fixes for this. 1. Please see this link for the first fix: http://wireless/troubleshooting.html
2. Cisco advises that IPV6 must be DISABLED. To disable IP V6: System Preferences > Network > Airport > TCP/IP > Configure IPV6 > Set to OFF
When: 10/5/07, 4:30 Resolution or work-around: http://wireless/troubleshooting.html Root cause: NetAdmin working with Cisco Last Update: 10/05/2007 16:48 Submitted/Last updated by: AA, NetAdmin - 10/05/2007 16:59:12 |
| 10/04/07 Thu | Wireless Macintosh Users |
Symptom/Description: Wireless Macintosh Users: Some Mac users get the error message, "Blocked by Administrator", after they download the Mac CCA agent and attempt to log in with it. Cisco advises that IPV6 must be DISABLED. This fix has been successful on affected Macintoshes.
When: 10/4/07, 3pm Resolution or work-around: To disable IP V6 on a Macintosh: System Preferences > Network > Airport > TCP/IP > Configure IPV6 > Set to OFF Contact for more information: NetAdmin, x61295 Root cause: Possible CCA conflict with IP V6 Last Update: 10/04/2007 15:09 Submitted/Last updated by: AA, NetAdmin - 10/04/2007 15:30:05 |
| 10/03/07 Wed | iPhone users on Wireless |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes. To view your mac address, go to: Settings > General > About
When: 8:00am, 10/3/07 Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:16:54 |
| 10/03/07 Wed | Wireless Macintosh Users |
Symptom/Description: Wireless Macintosh Users: Starting today, download and use the Cisco Clean Access Agent to use wireless. To do this, simply login to wireless as normal with your browser; you will be prompted to download/install the Agent. Requires Mac OSX.
When: 10/3/07, 8:00am Contact for more information: ITS Service Desk Root cause: Required system upgrade Last Update: 10/03/2007 08:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:17:31 |
| 10/03/07 Wed | Wireless Macintosh Users |
Symptom/Description: Wireless Macintosh Users: Starting today, download and use the Cisco Clean Access Agent to use wireless. To do this, simply login to wireless as normal with your browser; you will be prompted to download/install the Agent. Requires Mac OSX.
When: 10/3/07, 8:00am Contact for more information: ITS Service Desk Root cause: Required system upgrade Last Update: 10/03/2007 09:37 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 09:43:48 |
| 10/03/07 Wed | iPhone users on Wireless |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes.
When: 8:00am, 10/3/07 Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:12:03 |
| 10/03/07 Wed |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes.
When: 8:00am, 10/3/07 When discovered: [Date and clock time] Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:10:50 | |
| 10/03/07 Wed | iPhone users on Wireless |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes.
When: 8:00am, 10/3/07 When discovered: [Date and clock time] Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:11:23 |
| 10/03/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification and patch.
When: 10/3/07 at 8:00 PM Expected uptime: 10/3/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 10/01/2007 10:34 Submitted by: GLW< ITS-CCS/CMS - 10/01/2007 10:37:00 |
| 10/02/07 Tue | Remedy |
Symptom/Description: All Remedy applications are back up and available.
When: 10/2/07 at 5:00 p.m. Expected uptime: 10/2/07 by 5:30 p.m. Resolution or work-around: NONE Contact for more information: Additional info: Password maintenance completed and applications tested Root cause: Password maintenance Last Update: 10/02/2007 12:22 Submitted/Last updated by: AAW, ITS Service Desk, 62516 - 10/02/2007 17:27:18 |
| 10/02/07 Tue | Remedy |
Symptom/Description: All Remedy applications (Help Desk, Remedy Web, Training Registration System, Site License, Pinhole requests will be down for annual password maintenance from 5-6 p.m.
When: 10/2/07 at 5:00 p.m. Expected uptime: 6:00 p.m. Resolution or work-around: NONE Contact for more information: Additional info: Please make sure to log off of all Remedy applications by 5:00 pm to not lose any data updates to Remedy. Root cause: Password maintenance Last Update: 10/02/2007 12:22 Submitted/Last updated by: AAW, ITS Service Desk, 62516 - 10/02/2007 12:28:58 |
| 10/02/07 Tue | Remedy |
Symptom/Description: All Remedy applications (Help Desk, Remedy Web, Training Registration System, Site License, Pinhole requests will be down for annual password maintenance from 5-6 p.m.
When: 10/2/07 at 5:00 p.m. Expected uptime: 10/2/07 by 6:00 p.m. Resolution or work-around: NONE Contact for more information: Additional info: Please make sure to log off of all Remedy applications by 5:00 pm to not lose any data updates to Remedy. Root cause: Password maintenance Last Update: 10/02/2007 12:22 Submitted/Last updated by: AAW, ITS Service Desk, 62516 - 10/02/2007 12:31:29 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Alumni E-mail Forwarding Service not forwarding mail to participating members. ** UPDATE: E-mail is being delivered successfully now. **
When: 9/28/2007 10:10 am When discovered: 10/1/2007 8:35 AM Expected uptime: 10/1/2007 9:30 AM Contact for more information: advancement-systems@calpoly.edu Additional info:Users have reported that mail has not been delivered since Friday, 9/28. Some mail may have been returned to sender. ISI will draft text to be sent to users notifying of outage. --- Root cause: CSA reports that after a server reboot on 10/28/07, IP tables were implemented that blocked incoming traffic from CP gateways. IP tables have been modified and traffic is flowly through server normally. Last Update: 10/01/2007 10:02 Submitted/Last updated by: ISI-MER - 10/01/2007 10:02:33 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Users of Alumni E-mail Forwarding on-line services get 'Security Alert' that the alumni-ssl.calpoly.edu security certificate is expired.
When: 10/1/2007 2:59 PM When discovered: 10/1/2007 8:30 AM Expected uptime: TBD Resolution or work-around: Bypass warning message by clicking Yes/OK when prompted. Contact for more information: advancement-systems@calpoly.edu Additional info: Central Systems has been notified and is generating certificate. Net Admin will then install certificate. --- Root cause: SSL Certificate expired today. Last Update: 10/01/2007 15:05 Submitted/Last updated by: ISI-MER - 10/01/2007 15:11:06 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Alumni E-mail Forwarding Service not forwarding mail to participating members.
When: 10/1/2007 When discovered: 10/1/2007 8:35 AM Expected uptime: TBD Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu Additional info:Users have reported that mail has not been delivered since Friday, 9/28. --- Root cause: Under investigation. We have contacted CSA for troubleshooting assistance. Last Update: 10/01/2007 08:45 Submitted/Last updated by: ISI-MER - 10/01/2007 08:48:08 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Users of Alumni E-mail Forwarding on-line services get 'Security Alert' that the alumni-ssl.calpoly.edu security certificate is expired. ** UPDATE: Certificate renewed. Users no longer seeing warning message. **
When: 10/1/2007 2:59 PM When discovered: 10/1/2007 8:30 AM Expected uptime: 10/1/2007 4:45 PM Resolution or work-around: Bypass warning message by clicking Yes/OK when prompted. Contact for more information: advancement-systems@calpoly.edu Additional info: Central Systems has been notified and is generating certificate. Net Admin will then install certificate. --- Root cause: SSL Certificate expired today. Last Update: 10/01/2007 15:05 Submitted/Last updated by: ISI-MER - 10/01/2007 16:45:44 |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance.
When: Sunday 9/30/2007 6:00am Expected uptime: Sunday 9/30/2007 2:30PM Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/28/2007 09:01 Submitted/Last updated by: RPM/ISI - 09/30/2007 13:51:24 | |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance. NOW AVAILABLE
When: Sunday 9/30/2007 6:00am Expected uptime: NOW AVAILABLE Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/30/2007 17:45 Submitted/Last updated by: RPM/OPS - 09/30/2007 17:51:44 | |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance.
When: Sunday 9/30/2007 6:00am Expected uptime: Sunday 9/30/2007 2PM Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/28/2007 09:01 Submitted/Last updated by: RPM/ISI - 09/30/2007 10:09:14 | |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Scheduled Maintenance - CANCELLED
When: 9/28/07 at 5:00 p.m. Expected uptime: N/A Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Programmer unavailable today. Downtime will be rescheduled for Tuesday, 10/2/07 at 5:00 p.m. Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 16:11:14 |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Scheduled Maintenance - CANCELLED
When: 9/28/07 at 5:00 p.m. Expected uptime: N/A Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Programmer unavailable today. Downtime will be rescheduled for Tuesday, 10/2/07 at 5:00 p.m. Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 16:12:15 |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLA's (Service Level Agreement) will be decommissioned starting Saturday.
When: 9/29/07 10:00am Resolution or work-around: All computers that were using Novell should be migrated to Windows for file storage and authentication. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:44:38 |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Schedule Maintenance
When: 9/28/07 at 5:00 p.m. Expected uptime: 9/28/07 at 6:00 p.m. Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Please make sure you log out of Remedy by 5:00 p.m. to make sure you don't lose any updates to Remedy Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 14:46:19 |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLA will be decommissioned.
When: 9/29/07 10:00am Resolution or work-around: All computers that were using Novell should be migrated to Windows for file storage and authentication. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:36:59 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: COBOL Processing Not Available for HRSA 8.x Development Instances
When: 9/28/07 9:00 AM Expected uptime: TBD Resolution or work-around:None at this time Contact for more information:ITS Service Desk 756-7000 option 3 - CSU wide problem, ticket # 104471 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:46:54 |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLAs (Service Level Agreements) supported by ITS will be decommissioned starting Saturday.
When: 9/29/07 10:00am Resolution or work-around: Migration to Windows will provide similar services. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:52:01 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: COBOL Processing Not Available for HRSA 8.x Development Instances
When: 9/28/07 9:00 AM Expected uptime: TBD Resolution or work-around:None at this time Contact for more information:ITS Service Desk 756-7000 option 3 - CSU wide problem, ticket # 104471 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:17:34 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: No COBOL Programs can be run in HRSA Development Environment
When: 9/28/07 9:00am Expected uptime: TBD Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:10:06 |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance.
When: Sunday 9/30/2007 6:00am Expected uptime: Sunday 9/30/2007 12 noon Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/28/2007 09:01 Submitted/Last updated by: RPM/ISI - 09/28/2007 09:10:33 | |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLA's (Service Level Agreement) supported by ITS will be decommissioned starting Saturday.
When: 9/29/07 10:00am Resolution or work-around: Migration to Windows will provide similar services. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:50:28 |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Schedule Maintenance
When: 9/28/07 at 5:00 p.m. Expected uptime: 9/28/07 at 6:00 p.m. Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Please make sure you log out of Remedy by 5:00 p.m. to make sure you don't lose any updates to Remedy --- Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 14:44:57 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: No Cobalt Programs can be run in HRSA Development Environment
When: 9/28/07 9:00am Expected uptime: TBD Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:08:19 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:20:24 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:47:50 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description: ( NOW AVAILABLE) CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 Root cause: TBD Last Update: 09/27/2007 15:10 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 15:09:05 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:21:17 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu NOW AVAILABLE
When: 9/27/07 3:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JDHolt ITS Service Desk. - 09/27/2007 15:04:43 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description:polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:19:01 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMSWTS) is not available to those not already logged in.
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 < Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:44:16 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:48:30 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 < Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:46:54 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:23:52 |
| 09/26/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 9/26/07 at 8:00 PM Expected uptime: 9/26/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects. Last Update: 09/24/2007 11:49 Submitted by: GLW ITS-CCS/CMS - 09/24/2007 11:48:38 |
| 09/25/07 Tue | Remedy |
Symptom/Description: Planned Maintenance 09/28/07 5:00 PM to 5:30 PM -- CANCELLED
When: 09/28/07 5:00 PM Expected uptime: N/A Contact for more information: Service Desk --- Last Update: 09/25/2007 14:15 Submitted/Last updated by: JPP, ITS-AAS-CS - 09/28/2007 16:13:24 |
| 09/25/07 Tue | Remedy |
Symptom/Description: Planned Maintenance 09/28/07 5:00 PM to 5:30 PM
When: 09/28/07 5:00 PM Expected uptime: 09/28/07 5:30 PM Contact for more information: Service Desk --- Last Update: 09/25/2007 14:15 Submitted/Last updated by: JPP, ITS-AAS-CS - 09/25/2007 14:19:34 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal Available
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: Clarification: this was a browser configuration problem, and does not appear to affect normal use Contact for more information: Ops, 756-5512 --- Root cause: Issue does not affect normal users. Last Update: 09/22/2007 10:00 Submitted/Last updated by: RM, ISI - 09/24/2007 13:47:39 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal Available
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: Clarification: this was a browser configuration problem, and does not appear to affect normal use Contact for more information: Ops, 756-5512 --- Root cause: Issues does not affect normal users. Last Update: 09/22/2007 10:00 Submitted/Last updated by: RM, ISI - 09/24/2007 13:37:20 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal page may not be accessible via IE
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: unknown at this time Resolution or work-around: Clear your cookies from your IE browser or Use FireFox/Mozilla Contact for more information: Ops, 756-5512 --- Root cause: unknown at this time Last Update: 09/22/2007 07:40 Submitted/Last updated by: RjP, Ops - 09/22/2007 08:03:44 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal page may not be accessible via IE
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: unknown at this time Resolution or work-around: Use FireFox/Mozilla Contact for more information: Ops, 756-5512 --- Root cause: unknown at this time Last Update: 09/22/2007 07:40 Submitted/Last updated by: RjP, Ops - 09/22/2007 07:43:29 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: Working to have problem resolved within 1hour or sooner, 4:05 p.m. Resolution or work-around: None --- Root cause: Unknown, under investigation. Last Update: 09/21/2007 15:03 Submitted/Last updated by: ruc/OPS 9/21, 3:03 - 09/21/2007 15:04:06 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: 9/21/07 3:05 p.m. Resolution or work-around: None --- Root cause: TBD Last Update: 09/21/2007 14:47 Submitted/Last updated by: dr 9/21, 2:45 - 09/21/2007 14:50:11 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is available.
When discovered: 9/21/07 2:45 p.m. Expected uptime: Internet service is working. Resolution or work-around: None --- Root cause: Unknown, Suspect Denial of Service, but we continue to investigate. Last Update: 09/21/2007 15:26 Submitted/Last updated by: ruc/OPS 9/21, 3:26 - 09/21/2007 15:26:59 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: Working to have problem resolved within 20 minutes or sooner, 3:05 p.m. Resolution or work-around: None --- Root cause: Being investigated Last Update: 09/21/2007 14:47 Submitted/Last updated by: dr-its service desk 9/21, 2:45 - 09/21/2007 14:52:09 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: Working to have problem resolved within 20 minutes or sooner, 3:05 p.m. Resolution or work-around: None --- Root cause: Being investigated Last Update: 09/21/2007 14:47 Submitted/Last updated by: dr 9/21, 2:45 - 09/21/2007 14:51:36 |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:(Development Environments) Unisys Data Center and CMS Central will be performing extended monthly maintenance.
When: 10/20/07 10:00pm Expected uptime: 10/21/07 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Accomodate Updates Last Update: 09/20/2007 11:38 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:31:46 |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 10/21/07 12:00am Expected uptime: 10/21/07 6:00pm Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Last Update: 09/20/2007 12:09 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:32:20 |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:(Development Environment) Unisys Data Center and CMS Central will be performing extended monthly maintenance.
When: 10/20/07 10:00pm Expected uptime: 10/21/07 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Accomodate Updates Last Update: 09/20/2007 11:38 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:00:27 |
| 09/20/07 Thu |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 10/21/07 12:00am Expected uptime: 10/21/07 6:00pm Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Last Update: 09/20/2007 12:09 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:15:36 | |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:(Development Environment) Unisys Data Center and CMS Central will be performing extended monthly maintenance.
When: 10/20/07 10:00pm Expected uptime: 10/21/07 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Install Updates. Last Update: 09/20/2007 11:38 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 11:57:41 |
| 09/19/07 Wed | Cal Poly Directory |
Symptom/Description: RESOLVED: Emeriti were not found in Cal Poly Directory Information searches. Now all emeriti are visible in the Directory.
When: 9/13/2007 When discovered: 9/18/2007 Expected uptime: Monday, 9/24/2007 Resolution or work-around: All services remained available to persons with emeritus status, but their directory entries were not found in a directory search. Problem was corrected and now all emeriti are listed in the Directory. Contact for more information: identity-management@calpoly.edu --- Root cause: Directory search restrict flag is dependent on PH email data, which is no longer available in the PH directory. Last Update: 09/24/2007 8:52 Submitted/Last updated by: PR, ITS Information Management - 09/24/2007 08:54:16 |
| 09/19/07 Wed | Cal Poly Directory |
Symptom/Description: Emeriti are not found in Cal Poly Directory Information searches
When: 9/13/2007 When discovered: 9/18/2007 Expected uptime: Monday, 9/24/2007 Resolution or work-around: All services remain available to persons with emeritus status, but their directory entries are not found in a directory search. If emeritus information is required for business processes, please contact identity-management@calpoly.edu. Contact for more information: identity-management@calpoly.edu --- Root cause: Directory search restrict flag is dependent on PH email data, which is no longer available in the PH directory. Last Update: 09/19/2007 16:06 Submitted/Last updated by: PR, ITS Information Management - 09/21/2007 09:08:05 |
| 09/19/07 Wed | Resource25 |
Symptom/Description:Resource25 Campus Scheduling Services maintenance complete
When: Wed, 9/19/07 07:22 pm Expected uptime: Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: To apply a patch to resolve disconnection problems. --- Root cause: To Be Determined Last Update: 09/19/2007 18:00 Submitted/Last updated by: dkg - Collaboration Support - 09/19/2007 19:22:55 |
| 09/19/07 Wed | Resource25 |
Symptom/Description:Resource25 Campus Scheduling Services will be down for maintenance.
When: Wed, 9/19/07 6:00 pm to 9:00 pm Expected uptime: Wed, 9/19/07 at 9:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: To apply a patch to resolve disconnection problems. --- Root cause: To Be Determined Last Update: 09/19/2007 18:00 Submitted/Last updated by: TBruns, ISI - Collaboration Support - 09/19/2007 18:05:01 |
| 09/19/07 Wed | Cal Poly Directory |
Symptom/Description: Emeriti are not found in Cal Poly Directory Information searches
When: 9/13/2007 When discovered: 9/18/2007 Expected uptime: Unknown Resolution or work-around: All services remain available to persons with emeritus status, but their directory entries are not found in a directory search. If emeritus information is required for business processes, please contact identity-management@calpoly.edu. Contact for more information: identity-management@calpoly.edu --- Root cause: Directory search restrict flag is dependent on PH email data, which is no longer available in the PH directory. Last Update: 09/19/2007 16:06 Submitted/Last updated by: PR, ITS Information Management - 09/19/2007 16:15:45 |
| 09/19/07 Wed | Resource25 |
Symptom/Description:Resource25 Campus Scheduling Services will be down for maintenance.
When: Wed, 9/19/07 6:00 pm to 9:00 pm Expected uptime: Wed, 9/19/07 at 9:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: To apply a patch to resolve disconnection problems. --- Root cause: To Be Determined Last Update: 09/19/2007 18:00 Submitted/Last updated by: TBruns, ISI - Collaboration Support - 09/19/2007 18:06:20 |
| 09/19/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 9/19/07 at 8:00 PM Expected uptime: 9/19/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 09/17/2007 10:40 Submitted by: GLW< ITS-CCS/CMS - 09/17/2007 10:40:00 |
| 09/15/07 Sat | MyCalPoly |
Symptom/Description: MyCalPoly Portal: some users may experience access issues when using Internet Explorer When: 09/15/07, 10:00am When discovered: 09/15/07, 09:00am Resolution or work-around: see below Contact for more information: Ops, 756-5512 Last Update: 09/15/2007 09:13 Submitted/Last updated by: [RjP, Ops Due to a recent my.calpoly.edu upgrade some users with Internet Explorer may see issues in logging in to the my.calpoly.edu Portal. To resolve this problem we ask that you clear your cookies and close/re-open your browser. This should resolve the login problem. If you still have problems please call 756-7000 for assistance. - 09/15/2007 13:32:58 |
| 09/15/07 Sat | MyCalPoly |
Symptom/Description: MyCalPoly Portal not accessible via IE
When: 09/15/07, 10:00am When discovered: 09/15/07, 09:00am Resolution or work-around: see below Contact for more information: Ops, 756-5512 Last Update: 09/15/2007 09:13 Submitted/Last updated by: [RjP, Ops Due to the recent CAS upgrades, IE tends to not link properly to the MyCalPoly Portal page. To resolve this problem we ask that you clear your cookies and close/re-open your browser. This should resolve the login problem. If you still have problems please call 756-7000 for assistance. - 09/15/2007 10:15:22 |
| 09/15/07 Sat | MyCalPoly |
Symptom/Description: My.CalPoly.edu web page not accessible via IE.
When: 09/15/07, 09:15am When discovered: 09/15/07, 09:00am Expected uptime: [Date and clock time] Resolution or work-around: use Firefox Contact for more information: Ops, 756-5512 --- Root cause: Unknown at this time Last Update: 09/15/2007 09:13 Submitted/Last updated by: [RjP, Ops - 09/15/2007 09:16:14 |
| 09/13/07 Thu | PH Directory |
Symptom/Description: PH directory is unresponsive
When: 9/13/2007 11:30am When discovered: 9/13/2007 2:30pm Expected uptime: 9/13/2007 4:00pm Resolution or work-around: Use Cal Poly Directory via http://my.calpoly.edu/ Contact for more information: identity-management@calpoly.edu --- Root cause: Database is locking during maintenance to all entries to remove obsolete "email" data. Last Update: 09/13/2007 14:39 Submitted/Last updated by: PR, ITS Info Management - 09/13/2007 14:47:20 |
| 09/12/07 Wed |
Symptom/Description: Symantec Anti-Virus v9.x managed client updates are now occuring (automatic, background process).
When: Wed 9/12/07 2:00pm --- Root cause: Symantec server side configuration needed to be adjusted (escalated to Symantec tech team) Last Update: 09/12/2007 15:02 Submitted/Last updated by: CS, ITS-USS - 09/12/2007 15:06:10 | |
| 09/12/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft Environment will be down for installation of local modifications and patches.
When: 9/12/07 at 8:00 PM Expected uptime: 9/12/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 09/10/2007 11:16 Submitted by: GLW, ITS_CCS/CMS - 09/10/2007 11:19:12 |
| 09/11/07 Tue | KeyServer & License Manager |
Symptom/Description:Keyserver and License Management Server are now available
When: Fri Sept 14, 2007 - 07:30 AM Expected uptime: Fri Sept 14, 2007 - 08:15 AM Resolution or work-around: None Contact for more information: C. Broome 756-7307 Additional info: Affects Keyserver, license managers for ArcGIS, Autodesk 2006, Maple, S-Plus --- Root cause: Local upgrade successfully completed. Last Update: 09/14/2007 08:15 Submitted/Last updated by: CCB, ITS-USS - 09/14/2007 08:20:49 |
| 09/11/07 Tue | KeyServer & License Manager |
Symptom/Description:Keyserver and License Management Server will be down for local upgrade
When: Fri Sept 14, 2007 - 07:30 AM Expected uptime: Fri Sept 14, 2007 - 08:30 AM Resolution or work-around: None Contact for more information: C. Broome 756-7307 Additional info: Affect Keyserver, license managers for ArcGIS, Autodesk 2006, Maple, S-Plus --- Root cause: Disk expansion Last Update: 09/11/2007 08:15 Submitted/Last updated by: CCB, ITS-USS - 09/11/2007 08:20:21 |
| 09/11/07 Tue | KeyServer & License Manager |
Symptom/Description:Keyserver and License Management Server will be down for local upgrade
When: Fri Sept 14, 2007 - 07:30 AM Expected uptime: Fri Sept 14, 2007 - 08:30 AM Resolution or work-around: None Contact for more information: C. Broome 756-7307 Additional info: Affect Keyserver, license managers for ArcGIS, Autodesk 2006, Maple S-Plus --- Root cause:Disk expansion Last Update: 09/11/2007 08:15 Submitted/Last updated by: CCB, ITS-USS - 09/11/2007 08:19:12 |
| 09/10/07 Mon | PH directory |
Symptom/Description: PH directory "email" field (email delivery address) is no longer maintained. The "send-email-to" Cal Poly address is not affected.
When: 9/7/2007 Resolution or work-around: Submit an ad hoc data request if email delivery address information is required. Contact for more information: identity-management@calpoly.edu --- Root cause: With rollout of LDAP mail routing, PH email address is no longer being updated. Last Update: 09/10/2007 15:02 Submitted/Last updated by: PR, ITS Information Management - 09/10/2007 15:10:28 |
| 09/10/07 Mon | PolyData |
Symptom/Description: SA Academic Probation/Disqualification (AP/DQ) reports contained invalid data from PeopleSoft. All data has been removed from PolyData tables until the data is replaced.
When: 9/6/07 2:30pm When discovered: 9/10/07 4:30pm Expected uptime: TBD Resolution or work-around: None. Contact for more information: Office of Academic Records Additional info: If you have already run reports and/or downloaded any of this data, please dispose immediately. The Office of Academic Records will be issuing a statement shortly. We will notify users via e-mail when a replacement for the data is available. --- Root cause: Errors in GPA calculation in PeopleSoft when generating extract for Data Warehouse. Last Update: 09/10/2007 16:38 Submitted/Last updated by: DRG - ISI - 09/10/2007 16:48:46 |
| 09/10/07 Mon |
Symptom/Description: PH directory "email" field (email delivery address) is no longer maintained. The "send-email-to" Cal Poly address is not affected.
When: 9/7/2007 Resolution or work-around: Submit an ad hoc data request if email delivery address information is required. Contact for more information: identity-management@calpoly.edu --- Root cause: With rollout of LDAP mail routing, PH email address is no longer being updated. Last Update: 09/10/2007 15:02 Submitted/Last updated by: PR, ITS Information Management - 09/10/2007 15:09:30 | |
| 09/09/07 Sun | Blackboard |
Symptom/Description: Blackboard is now available. Scheduled maintenance and restore has been completed.
When discovered: Sunday, 09/09/07 at 9:30 am Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Last Update: 09/10/2007 10:37 Submitted/Last updated by: Tonia Malone, Collaboration Svcs - 09/10/2007 10:39:54 |
| 09/09/07 Sun | Blackboard |
Symptom/Description:FIXED: Blackboard is now available. Scheduled maintenance and restore has been completed.
When discovered: Sunday, 09/09/07 at 9:30 am Uptime: 9/10/2007 10:35am Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Last Update: 09/10/2007 10:37 Submitted/Last updated by: Tonia Malone, Collaboration Svcs - 09/10/2007 10:42:00 |
| 09/09/07 Sun | Blackboard Production System |
Symptom/Description: Blackboard System will not be available today and possibly into Monday morning. Scheduled quarterly file system maintenance has encountered errors. File system restoration in progress.
When discovered: Sunday, 09/09/07 at 9:30 am Expected uptime: By Monday, 09/10/07 at noon. Resolution or work-around: None Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Root cause: To be determined Last Update: 09/09/2007 10:23 Submitted/Last updated by: Terri Bruns, Collaboration Svcs - 09/09/2007 10:37:53 |
| 09/09/07 Sun | Blackboard Production System |
Symptom/Description: Blackboard System will not be available today and possibly into Monday morning. Scheduled quarterly file system maintenance has encountered errors. File system restoration in progress.
When discovered: Sunday, 09/09/07 at 9:30 am Expected uptime: By Monday, 09/10/07 at noon. Resolution or work-around: None Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Root cause: To be determined Last Update: 09/09/2007 10:23 Submitted/Last updated by: Terri Bruns, Collaboration Svcs - 09/09/2007 10:36:15 |
| 09/07/07 Fri | PH Client |
Symptom/Description: PH Client not connecting to server.
When: 9/6/2007 9:30pm - 9/7/2007 Expected uptime: 9/7/2007 10:00am Workaround: Use directory search channel in the portal. Contact for more information: Dan Malone --- Root cause: Removal of IP address on cezanne in support of mail routing project. Last Update: 09/07/2007 08:30 Submitted/Last updated by: DM/ITS - 09/07/2007 08:34:32 |
| 09/07/07 Fri | Email Delivery Address Updates |
Description: Email Delivery Address (EDA) updates may now be entered in My Cal Poly Portal, but there will be a 1-2 hour delay for them to be processed as we monitor new services.
Time: Friday, 9/7/07 from 12:30 pm to 2:30 pm Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail Routing cutover was successful. EDA updates will return to normal processing times (usually 10-15 minutes) after 2:30 this afternoon. --- Last Update: 9/7/07 1:00 pm Submitted/Last updated by: tob, Collab Svcs - 09/07/2007 13:14:37 |
| 09/07/07 Fri | PH Client |
Symptom/Description: FIXED: PH Client not connecting to server.
When: 9/6/2007 9:30pm - 9/7/2007 8:50am Expected uptime: 9/7/2007 10:00am Workaround: Use directory search channel in the portal. Contact for more information: Dan Malone --- Root cause: Removal of IP address on cezanne in support of mail routing project. Fix: ns.calpoly.edu now pointing directly to cezanne. Last Update: 09/07/2007 08:55 Submitted/Last updated by: DM/ITS - 09/07/2007 08:55:23 |
| 09/07/07 Fri | Email Delivery Address Updates |
Description: Email Delivery Address (EDA) updates may now be entered in My Cal Poly Portal, but there will be a 1-2 hour delay for them to be processed as we monitor new services.
Time: Friday, 9/7/07 from 12:30 to 2:30 Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail Routing cutover was successful. EDA updates will return to normal processing times (usually 10-15 minutes) after 2:30 this afternoon. --- Last Update: 9/7/07 1:00 pm Submitted/Last updated by: tob, Collab Svcs - 09/07/2007 13:12:53 |
| 09/07/07 Fri | PH Client |
Symptom/Description: FIXED: PH Client not connecting to server.
When: 9/6/2007 9:30pm - 9/7/2007 8:50am Expected uptime: 9/7/2007 10:00am Workaround: Use directory search channel in the portal. Contact for more information: Dan Malone --- Root cause: Removal of IP address on cezanne in support of mail routing project. Fix: ns.calpoly.edu now pointing directly to cezanne. Last Update: 09/07/2007 08:55 Submitted/Last updated by: DM/ITS - 09/07/2007 08:54:57 |
| 09/06/07 Thu | CP Web Server |
Symptom/Description:FIXED: http://calpoly.edu is not working
When: 9/6/2007 @ 10pm When discovered: 9/6/2007 @ 10pm Fixed:9:42AM 9/7/2007 Resolution or work-around: Use http://www.calpoly.edu --- Root cause: Change related to ldap mail routing. DNS was altered to resolve. Last Update: 09/07/2007 9:43 AM Submitted/Last updated by: BDR, Net Admin - 09/07/2007 09:44:06 |
| 09/06/07 Thu | CP Web Server |
Symptom/Description: http://calpoly.edu is not working
When: 9/6/2007 @ 10pm When discovered: 9/6/2007 @ 10pm Expected uptime: 9/7/2007 Resolution or work-around: Use http://www.calpoly.edu --- Root cause: Change related to ldap mail routing Last Update: 09/06/2007 22:55 Submitted/Last updated by: kQ,CSA - 09/06/2007 23:02:33 |
| 09/06/07 Thu | MyCalPoly |
Symptom/Description: Portal single click access to Oracle email access back to normal
When discovered: 9/6/07, 12:15 p.m. Expected uptime: 9/7/07, noon Resolution or work-around: N/A Contact for more information: Service Desk 6-7000 Additional info: As part of the upgrade of our campus email routing the Oracle Email link button was intermittently and erroneously showing some accounts as Disabled. ITS implemented a fix for this during our e-mail routing changes so this should no longer impact any users --- Last Update: 09/06/2007 12:46 Submitted/Last updated by: DR, Svc Desk - 09/06/2007 14:12:21 |
| 09/06/07 Thu | MyCalPoly |
Symptom/Description: Portal single click access to Oracle email showing as Disabled
When discovered: 9/6/07, 12:15 p.m. Expected uptime: 9/7/07, noon Resolution or work-around: Click on the Disabled button and it will take you into your e-mail client as normal Contact for more information: Service Desk 6-7000 Additional info: As part of the upgrade of our campus email routing the Oracle Email link button is intermittently and erroneously showing some accounts as Disabled. Although the button is mislabeled for active accounts clicking the button will still provide users access to their accounts --- Root cause: Disabled services related to e-mail routing upgrade Last Update: 09/06/2007 12:46 Submitted/Last updated by: DR, Svc Desk - 09/06/2007 12:52:13 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
Upgrade Begins: Thurs, 9/7/07 at noon Completion/EDA Updates Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:41:22 |
| 09/06/07 Thu | Email Delivery Systems |
Description: Email Delivery Address (EDA) updates from within the My Cal Poly Portal will not be allowed during Campus email delivery services upgrade.
Upgrade Begins: Thurs, 9/7/07 at noon Expected Upgrade Completion/EDA Updates Re-Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail will be delivered normally except for some delays between 9 pm and 11 pm. People attempting to update EDA's will receive the message, "Users may not update their Email Delivery Address from noon on Thursday, 9/6/07 until noon on Friday, 9/7/07 due to email maintenance. Please try again later." --- Last Update: 9/5/7 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:49:48 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
When: Thurs, 9/7/07 at noon Expected work completion: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:37:44 |
| 09/06/07 Thu | Email Delivery Systems |
Description: Email Delivery Address (EDA) updates from within the My Cal Poly Portal will not be allowed during Campus Email delivery services upgrade.
Upgrade Begins: Thurs, 9/7/07 at noon Expected Upgrade Completion/EDA Updates Re-Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail will be delivered normally except for some delays between 9 pm and 11 pm. People attempting to update EDA's will receive the message, "Users may not update their Email Delivery Address from noon on Thursday, 9/6/07 until noon on Friday, 9/7/07 due to email maintenance. Please try again later." --- Last Update: 9/5/7 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:48:27 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
Upgrade Begins: Thurs, 9/7/07 at noon All work complete by: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:39:24 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
Upgrade Begins: Thurs, 9/7/07 at noon Expected Upgrade Completion & EDA Updates Re-Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:43:02 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery service upgrade
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal during this upgrade except for a short half hour period at the very end of the upgrade when email delivery will be delayed. This will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:13:47 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery service upgrade
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal during this upgrade except for a short half hour period at the very end when email delivery will be delayed for a short period. This delay will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:15:09 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery service maintenance
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal except for a short half hour period at the very end of the upgrade when email delivery will be delayed. This will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:12:14 |
| 09/05/07 Wed | Student Pay |
Symptom/Description:(RESOLVED) Student Time keeper log-in using single click has intermittent slow access.
When: 9/05/07 9:30am Expected uptime: TBD Resolution or work-around:Continue to try and log in. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknown at this time. Last Update: 09/05/2007 11:30am Submitted/Last updated by: JBG ITS Service Desk. - 09/05/2007 13:53:37 |
| 09/05/07 Wed | Student Pay |
Symptom/Description: Student Time keeper log-in using single click has intermittent slow access.
When: 9/05/07 9:30am Expected uptime: TBD Resolution or work-around:Continue to try and log in. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknown at this time. Last Update: 09/05/2007 10:54 Submitted/Last updated by: JBG ITS Service Desk. - 09/05/2007 11:07:26 |
| 09/05/07 Wed |
Symptom/Description: Student Time keeper log-in using single click has intermittent slow access.
When: 9/05/07 9:30am Expected uptime: TBD Resolution or work-around:Continue to try and log in. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknown at this time. Last Update: 09/05/2007 10:54 Submitted/Last updated by: JBG ITS Service Desk. - 09/05/2007 11:03:56 | |
| 09/05/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 9/5/07 at 8:00 PM Expected uptime: 9/5/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 08/31/2007 11:14 Submitted by: GLW, ITS_CCS/CMS - 08/31/2007 11:18:30 |
| 09/04/07 Tue | Keyserver & License managers |
Symptom/Description: Keyserver and Maple/ArcGIS/S-Plus license managers will be down for upgrades and expansion. Systems are now up.
When: Tues Sept 4th, 4:00 PM Expected uptime: Tues Sept 4th, 5:00 PM Resolution or work-around:None available. Contact for more information: C. Broome, 6-7307 --- Root cause: Upgrades and extension of resources. Last Update: 09/05/2007 06:45 Submitted/Last updated by: CCB, ITS-USS - 09/05/2007 06:44:41 |
| 09/04/07 Tue | Keyserver & License managers |
Symptom/Description: Keyserver and Maple/ArcGIS/S-Plus license managers will be down for upgrades and expansion.
When: Tues Sept 4th, 4:00 PM Expected uptime: Tues Sept 4th, 5:00 PM Resolution or work-around:None available. Contact for more information: C. Broome, 6-7307 Additional info: [URL Reference or other document] --- Root cause: Upgrades and extension of resources. Last Update: 09/04/2007 09:54 CCB Submitted/Last updated by: [initials, department] - 09/04/2007 09:54:06 |
| 09/04/07 Tue | StudentPay (PeopleSoft) |
Symptom/Description: We had calls reporting problems with Student Pay
When: 9/4/07 10 AM When discovered: 9/4/07 between 8:54 AM and 11:20 AM Additional info: The Unisys Data Center experienced a file system failure on CSSLU264. The /hr and /fs file directories on CSSLU264 were un-mounted and caused severe performance issues with several campuses. The process schedulers have been restarted and the application services are currently being brought up. This problem will be tracked in ticket # 62292. Root cause: At this time, the root cause is unknown. The problem has been escalated and the necessary resources have been assigned to continue to investigate the incident and identify the root cause of the problem. Last Update: 09/04/2007 15:25 Submitted/Last updated by: KKH ITS Service Desk - 09/04/2007 16:23:36 |
| 09/04/07 Tue | Keyserver & License managers |
Symptom/Description: Keyserver and Maple/ArcGIS/S-Plus license managers will be down for upgrades and expansion.
When: Tues Sept 4th, 4:00 PM Expected uptime: Tues Sept 4th, 5:00 PM Resolution or work-around:None available. Contact for more information: C. Broome, 6-7307 --- Root cause: Upgrades and extension of resources. Last Update: 09/04/2007 09:54 Submitted/Last updated by: CCB, ITS-USS - 09/04/2007 09:55:58 |
| 09/04/07 Tue |
Symptom/Description: We had calls reporting problems with Student Pay
When: 9/4/07 10 AM When discovered: 9/4/07 between 8:54 AM and 11:20 AM Additional info: The Unisys Data Center experienced a file system failure on CSSLU264. The /hr and /fs file directories on CSSLU264 were un-mounted and caused severe performance issues with several campuses. The process schedulers have been restarted and the application services are currently being brought up. This problem will be tracked in ticket # 62292. Root cause: At this time, the root cause is unknown. The problem has been escalated and the necessary resources have been assigned to continue to investigate the incident and identify the root cause of the problem. Last Update: 09/04/2007 15:25 Submitted/Last updated by: KKH ITS Service Desk - 09/04/2007 16:17:48 | |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system upgrade COMPLETED
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phones will lose dial tone during this upgrade (4 Hours) Please remember to redo any forwards on your phone. Last Update: 09/2/2007 3:00 Submitted/Last updated by: Jdholt NetAdmin - 09/02/2007 03:04:00 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system upgrade / outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Please remember to redo any forwards on your phone. Last Update: 08/27/2007 13:23 Submitted/Last updated by: Jdholt NetAdmin - 08/27/2007 13:25:07 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system upgrade / outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Please remember to redo any forwards on your phone and check for Voicemail after the outage. Last Update: 08/27/2007 13:23 Submitted/Last updated by: Jdholt NetAdmin - 08/27/2007 13:23:03 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system Upgrade / Outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Last Update: 08/27/2007 13:23 Submitted/Last updated by: Jdholt NetAdmin - 08/27/2007 13:20:57 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system Upgrade / Outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and adhere to support contract, Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Last Update: 08/27/2007 13:10 Submitted/Last updated by: Jholt NetAdmin - 08/27/2007 13:14:48 |
| 08/31/07 Fri | Email Delivery Systems |
Symptom/Description: Email delivery service maintenance
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal except for a short half hour period at the very end of the upgrade when email delivery will be delayed. This will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:10:29 |
| 08/30/07 Thu | PolyData |
Symptom/Description: Duplicate course enrollment data in SA_COURSE_HISTORY_VW, which is used by Brio queries "SA-Course Enrlmnt Hist-Course" and "SA-Course Enrlmnt Hist-Section." All counts and totals in Brio reports are exactly double what they should be.
Since: 7/15/07 8:00 am When discovered: 8/30/07 3:00 pm Expected uptime: 8/30/07 5:00 pm Resolution: Duplicate rows will be removed Contact for more information: dwadmin@calpoly.edu Last Update: 08/30/2007 15:33 Submitted/Last updated by: DRG/ISI - 08/30/2007 15:48:15 |
| 08/30/07 Thu | PolyData |
Symptom/Description: Duplicate course enrollment data in SA_COURSE_HISTORY_VW, which is used by Brio queries "SA-Course Enrlmnt Hist-Course" and "SA-Course Enrlmnt Hist-Section." All counts and totals in Brio reports are exactly double what they should be.
Since: 7/15/07 8:00 am When discovered: 8/30/07 3:00 pm Expected uptime: 8/30/07 5:00 pm Resolved: 8/30/07 4:10 pm Resolution: Duplicate rows will be removed Contact for more information: dwadmin@calpoly.edu Last Update: 08/30/2007 15:33 Submitted/Last updated by: DRG/ISI - 08/30/2007 16:10:13 |
| 08/29/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 8/29/07 at 8:00 PM Expected uptime: 8/29/07 at Midnight. Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 08/27/2007 11:03 Submitted by: GLW, ITS-CCS/CMS - 08/27/2007 11:06:39 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you contiue to receive failuers contact CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:11:03 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you contiue to receive failures,contact the CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:15:24 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you contiue to receive failuser contact CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:09:43 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent problems logging into single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 15:58:25 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you continue to receive failures,contact the CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:18:30 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you continue to receive failures,contact the CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:25:56 |
| 08/27/07 Mon | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 9/2/07 12:00am Expected uptime: 9/2/07 6:00am Resolution or work-around:None Contact for more information:CMS Call Center 756-7000 option3 Last Update: 08/27/2007 15:02 Submitted/Last updated by: JBG CMS Call Center - 08/27/2007 15:12:41 |
| 08/27/07 Mon |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 9/2/07 12:00am Expected uptime: 9/2/07 6:00am Resolut |