ARCHIVE
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 06/25/08 Wed | PolyData |
Symptom/Description: Polydata HR and SA data warehouse tables were not refreshed for data through the end of the business day on 6/24/08.
When: 6/25/08 When discovered: 6/25/08 7:30am Resolution or work-around: Data through the end of business day on 6/23/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 06/25/2008 07:58 Submitted/Last updated by: DMW ISI - 06/25/2008 08:02:58 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:07:42 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: file system failure on CSSLU260 Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:33:56 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 15:53:22 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:52:24 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:44:40 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 16:56 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:53:32 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:43:38 |
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting email, calendar, calpoly web page, portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:44:14 |
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting campus wide email, calendar, calpoly web page, my portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:45:39 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:19:38 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Reference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:09:41 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:18:44 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [http://servicedesk.calpoly.edu/my_cp_support/email_del_add_updates.htmlReference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:13:15 |
| 06/22/08 Sun | Oracle Email and Calendar |
Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: From Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:30:12 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Update Website or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:23:59 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:28:35 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Updates or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:15:21 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center. ** UPDATE - Data has been refreshed and is now available **
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 15:05:36 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:30 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 13:22:38 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 14:23:13 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:(RESOLVED) Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/18/2008 11:21 Submitted/Last updated by: JBG CMS Call Center SLO - 06/18/2008 11:22:01 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:Peoplesoft is experiencing Slow Performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 15:59:12 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined b Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:50:46 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:02:25 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:52:48 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:51:49 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Under investigation Last Update: 06/16/2008 09:05 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 09:06:25 |
| 06/16/08 Mon | OCS Email |
Symptom/Description:Unable to send email on both Web clients in the my.calpoly portal
When: 06/16/08 at 8:15am Expected uptime: 06/16/08 at 9:15am Resolution or work-around:Use desk top clients. Contact for more information:Service Desk at 756-7000 Root cause: To be determined Last Update: 06/16/2008 08:20 Submitted/Last updated by: JBG Service Desk - 06/16/2008 08:33:07 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: **RESOLVED - Web Clients no longer receiving errors** Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Hung processes on mail servers. Restarts of mail server processes resolved issue. Last Update: 06/16/2008 09:20 Submitted/Last updated by: TR, ITS Collab Support - 06/16/2008 09:21:21 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system. Web client error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25. Desktop clients just keep trying to send.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 9:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: Under investigation Last Update: 06/16/2008 08:29 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 08:32:59 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 1:00 pm. All services will be back online at this time with the exception of Polycard related printing which will remain limited Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 1 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/18/08, 11:00 pm Submitted/Last updated by: DR ITS Service Desk - 06/18/2008 11:10:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:37:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/17/2008 4:52pm Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:38:54 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:54:04 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:01:55 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: To be determined Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:55:50 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card(Polycard)system will be down for a scheduled upgrade
When: June 15,2008 at 10:00pm Expected uptime: June 17,2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 09:58:16 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: \ access restored Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: 10AM Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: Firewall blocking LNB agent after patch applied Last Update: 06/14/2008 10:47 Submitted/Last updated by: dd, USS PS3 - 06/13/2008 10:58:47 |
| 06/13/08 Fri | Resourse 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:53:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:02:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:00:10 |
| 06/11/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and a patch.
When: 6/11/08 at 8:00 PM Expected uptime: 6/11/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 06/09/2008 11:35 Submitted by: GLW, ITS-CCS/CMS - 06/09/2008 11:34:46 |
| 06/10/08 Tue | CP Web Server |
Symptom/Description: E-mail Delivery Address cannot be set in the "Personal Information Channel" in the Portal.
When: 06/10/2008 8:00 AM When discovered: 06/10/2008 8:00 AM Expected uptime: 06/10/2008 3:00 PM Resolution or work-around: None Contact for more information: ITS Service Desk x6-7000 --- Root cause: Last Update: 06/10/2008 10:53 Submitted/Last updated by: [ATL, ITS-SD] - 06/10/2008 10:58:10 |
| 06/10/08 Tue | CP Web Server |
Symptom/Description: E-mail Delivery Addresses may now be set again through the portal "Personal Information Channel".
When: 06/10/2008 8:00 AM When discovered: 06/10/2008 8:00 AM Expected uptime: 06/10/2008 3:00 PM Resolution or work-around: None Contact for more information: ITS Service Desk x6-7000 --- Root cause: The program which processed changes to email delivery addresses was not functioning properly. It has now been fixed and all requested delivery address changes which were queued up are being processed. Last Update: 06/10/2008 10:53 Submitted/Last updated by: [DDR, ITS-SD] - 06/10/2008 12:10:36 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Resolution or work-around: Contact for more information: Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:46:35 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page is back up
When: 6/1/2008 6:22am When discovered: 6/1/2008 5:00am Expected uptime: 6/1/2008 6:22am Contact for more information:ITS Service Desk 756-7000 Additional info: --- BR>Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 06:22:52 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Contact for more information:ITS Service Desk 756-7000 Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:48:20 |
| 05/30/08 Fri | PolyProfile |
Symptom/Description: PolyProfile was down for about 20 minutes
When: 05/30/08 3:30 Expected uptime: 05/30/08 3:50 Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 05/30/2008 15:44 Submitted/Last updated by: KKH ITS - 05/30/2008 16:15:57 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) network has failed this morning.
When: 6/2/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 06/2/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 06/02/2008 08:45:03 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) has no network.
When: 5/29/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 05/29/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 05/29/2008 09:20:01 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:12:04 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:20:09 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:17:25 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:18am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:19:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:13:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:16:33 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use Old Oralce Client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:21:59 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:16 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is now available again through the portal
Uptime: Sunday, May 25 - 7:00 p.m. Contact for more information:Operations Production Support 756-5512 Additional info: The vendor identified that the problem was related to their latest system update which was causing an error with the authentication of users through the portal. The vendor has implemented a fix and the system is now available again. Last Update: 05/25/2008 8:25 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 20:20:08 |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next updat will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: Ther is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:27:27 | |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next update will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: There is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:29:18 | |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:58 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Sesk - 05/25/2008 17:18:57 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 3:00pm Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 14:22:52 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor, awaiting reply) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS/DR, ITS-USS - 05/24/2008 18:54:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 18:53:09 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 15:25 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 15:24:06 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 11:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 10:21:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 09:45am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 09:15:12 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description:The complete Portal(my.calpoly.edu) is not available
When: 05/21/08 at 8:45am Expected uptime: 05/21/08 at 9:45am Resolution or work-around:Partial portal is available Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:To be determined Last Update: 05/21/2008 08:50 Submitted/Last updated by: JBG ITS Service Desk - 05/21/2008 09:24:22 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - limited functionality due to database issue
When: 08:50 When discovered: 08:50 Expected uptime: 09:20 Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:12:12 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 08:42:27 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:04 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - RESOLVED - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:31 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: Hardware Maintenance Complete - RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 09:35:48 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently available
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 2:12pm [DD, ps3] - 05/19/2008 14:12:29 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: 11:45 am Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:04:06 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 1:12 Submitted/Last updated by: [DD, ps3] - 05/19/2008 13:12:42 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:13:50 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Root cause pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:46:32 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: [5/19 11:40am] When discovered: [11:30 am] Expected uptime: [11:45 am] Resolution or work-around: None Contact for more information: Service Desk Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 11:42:58 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: ITS-hosted shared drives now available (e.g. "U" and "V" drives)
When: 5/19/08 2:12pm When discovered: 11:30 am Resolution or work-around: None Contact for more information: Service Desk 756-7000, press option 0 Additional info:No data was lost. --- Root cause: Escalated to Microsoft for diagnostics and analysis. Last Update: 05/19/2008 4:00pm, CS-USS. - 05/19/2008 16:08:03 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:47:43 |
| 05/18/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar system maintenance complete. (Was: OCS email and calendar services will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.)
Outage begins: Sunday, 5/18 at 7:00 AM Expected uptime: OCS email and calendar services up as of 9:55 AM. (Was: Sunday, 5/18 at 12:00 PM) Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance - installation of OCS patches. Last Update: 05/13/2008 14:39 Submitted/Last updated by: SC, DBA-ISI - 05/18/2008 10:44:13 |
| 05/18/08 Sun | Blackboard |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:56:30 |
| 05/18/08 Sun |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:55:10 | |
| 05/18/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar services will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18 at 7:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance - installation of OCS patches. Last Update: 05/13/2008 14:39 Submitted/Last updated by: SC, DBA-ISI - 05/13/2008 14:44:04 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:18:43 |
| 05/16/08 Fri | OCS Email |
Symptom/Description:Update: OCS Web Clients now available. OCS Web Access Client and Webmail clients were unavailable for some users.
When: 15/05/2008, 07:10 am When discovered: 15/05/2008, 07:00 am Expected uptime: Web Access Client, and webmail clients now available. Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: Java application process required restart. Last Update: 05/16/2008 07:15 Submitted/Last updated by: MCG, ITS-CS - 05/16/2008 07:17:41 |
| 05/16/08 Fri | OCS Email |
Symptom/Description:Update: OCS Web Clients now available. OCS Web Access Client and Webmail clients had been unavailable for some users.
When: 15/05/2008, 07:10 am When discovered: 15/05/2008, 07:00 am Expected uptime: Web Access Client, and webmail clients now available. Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: Java application process required restart. Last Update: 05/16/2008 07:15 Submitted/Last updated by: MCG, ITS-CS - 05/16/2008 07:18:23 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:19:32 |
| 05/16/08 Fri | OCS Email |
Symptom/Description: OCS WEB Client and WEB EMAIL are currently unavailable at this time
When: 15/05/2008, 07:00am When discovered: 15/05/2008, 07:00am Expected uptime: unknown at this time, next update 07:30am Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: unknown at this time Last Update: 05/16/2008 07:00 Submitted/Last updated by: RjP, OPS - 05/16/2008 07:04:42 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Additional info: [URL Reference or other document] --- Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 15:59:01 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 16:01:34 |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Network available in Build 117(Was: Building 117 network down)
When: May 12 9:15 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 09:16:24 |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Building 117 network down
When: May 12 8:00 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 08:22:21 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Campus Power Outage.
When: 05/11/2008 15:39 When discovered: 05/11/2008 15:39 Contact for more information: OPS - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:10:28 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Power Outage Across Campus. When: 05/11/2008 15:48 When discovered: 05/11/2008 15:48 Contact for more information: Operations and Production Support - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:14:34 |
| 05/07/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of a patch.
When: 5/7/08 at 8:00 PM Expected uptime: 5/7/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 05/05/2008 09:06 Submitted by: GLW, ITS-CCS/CMS - 05/05/2008 09:06:53 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HCM and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:16:22 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:13:53 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:12:43 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:14:40 |
| 05/05/08 Mon | PolyData |
Symptom/Description: PolyProfile users reporting an "inconsistent data type" error under the enrollment history section. As a result, no enrollments are displayed. ** UPDATE: Problem was resolved and PolyProfile now displaying correctly **
When: 5/4/08 1:00 pm When discovered: 5/5/08 8:00 am Expected uptime: 5/5/08 8:00 am Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Structure of underlying PolyData table was changed. Last Update: 05/05/2008 10:53 Submitted/Last updated by: ISI/MER - 05/05/2008 11:02:58 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:(RESOLVED)Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 09:28:32 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM was down for a release upgrade, it is now available.
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 2:30 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 14:43 Updated by: GLW, ITS-CCS/CMS - 05/04/2008 14:42:58 |
| 05/02/08 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 5/1/08.
When: 5/3/08 Expected uptime: 5/5/08 7:00 am More info: Any new persons added to source databases after 5/1/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu Root cause: PeopleSoft will be down due to scheduled software upgrade. Last Update: 5/2/08 4:00 pm Submitted/Last updated by: ISI-LKS - 05/02/2008 16:11:06 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:38:53 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:25:00 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:26:43 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for a release upgrade
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 5:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 15:47 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 15:48:11 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:42:18 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: Registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:43:23 |
| 05/01/08 Thu |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:36:40 | |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:37:16 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: (Resolved) PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 03:30 pm Submitted/Last updated by: JBG ITS - 05/01/2008 15:00:29 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 11:00 AM Submitted/Last updated by: KKH ITS - 05/01/2008 11:32:54 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:27:51 |
| 04/30/08 Wed | Telephones |
Symptom/Description: Resolved. -Phones serviced in building 14 not working, will just appear to have died.
When: April 30, 2008 12:15 When discovered: 11:45 AM Expected uptime: 12:38 PM Resolution or work-around: None Contact for more information: JD Holt 6-7310 Root cause: Failed Hardware Last Update: 04/30/2008 12:34 Submitted/Last updated by: K Peirce 6-7000 - 04/30/2008 12:41:08 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: All instances of PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is up Sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error encountered - Authorization Error -- Contact your Security Administrator Root cause: Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:04:35 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:15:32 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:19:41 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Submitted/Last updated by: KKH ITS - 04/30/2008 14:11:39 |
| 04/30/08 Wed | Telephones |
Symptom/Description: Resolved. Phones serviced in building 14 not working When: April 30, 2008 12:15 When discovered: 11:45 AM Expected uptime: 12:38 PM Resolution or work-around: Working Now Contact for more information: ITS Service Desk 756-7000 Root cause: Failed Hardware Last Update: 04/30/2008 2:30 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:30:53 |
| 04/30/08 Wed | PeopleSoft FS |
Description: PeopleSoft Environment will be down for migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for migration of the UNIX process scheduler. Last Update: 04/29/2008 10:20 Submitted by: GLW, ITS_CCS/CMS - 04/29/2008 10:21:00 |
| 04/30/08 Wed | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for installation of local modifications and migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and migration to the new UNIX process scheduler. Last Update: 04/29/2008 10:03 Submitted by: GLW< ITS-CCS/CMS - 04/29/2008 10:06:46 |
| 04/27/08 Sun | OCS Services |
Symptom/Description: OCS email and calender system maintenance complete. (Was: OCS email and calendar services will be unavailable during scheduled maintenance on Sunday, 4/27, from 7:30 AM to 9:30 AM.)
Outage begins: Sunday, 4/27 at 7:30 AM Expected uptime: OCS email and calendar services are up and available as of 8:25 AM. (Was: Sunday, 4/27 at 9:30 AM) Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled OCS database maintenance. Last Update: 04/27/2008 8:33 Submitted/Last updated by: SC, DBA-ISI - 04/27/2008 08:34:58 |
| 04/27/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar services will be unavailable during scheduled maintenance on Sunday, 4/27, from 7:30 AM to 9:30 AM.
Outage begins: Sunday, 4/27 at 7:30 AM Expected uptime: Sunday, 4/27 at 9:30 AM Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled OCS database maintenance. Last Update: 04/24/2008 13:30 Submitted/Last updated by: SC, DBA-ISI - 04/24/2008 13:38:25 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:50:25 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 5:15 PM Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 17:07:07 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:46:42 |
| 04/24/08 Thu | PeopleSoft HCM |
Symptom/Description: PeopleSoft SA is down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Expected uptime: 04/24/08 Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 --- Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:38:33 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) now active When: 04/24/08 When discovered: 04/24/08 09:00 pm Resolution or work-around: All production jobs processing as usual Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 04/24/2008 09:15 pmPM Submitted/Last updated by: dss ITS-CCS Operations Production Support - 04/24/2008 21:17:32 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:48:06 |
| 04/23/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications
When: 4/23/08 at 8:00 PM Expected uptime: 4/23/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/21/2008 11:01 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 11:04:35 |
| 04/22/08 Tue | Network |
Symptom/Description:UPDATE 4/23 @ 10am - Problem resolved - No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Replaced defective data switch. Last Update: 4/23/2008 10:10am Submitted/Last updated by: btk, Tech Services - 04/23/2008 10:13:04 |
| 04/22/08 Tue |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:20:06 | |
| 04/22/08 Tue | Network |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:21:33 |
| 04/21/08 Mon | Network |
Symptom/Description: Intermittent network availability across the Cal Poly Campus.
When: 15:33 When discovered: 14:30 Expected uptime: 16:30 Additional Info: System Status will be updated hourly until network operations are fully functional. The next update will be posted at 4:30 p.m. Contact for more information: ITS Help Desk - 756-7000 Root cause: Network hardware failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:47:22 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, calendar, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:32:25 |
| 04/21/08 Mon |
Symptom/Description: The Cal Poly webpage unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:23:18 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Network problems in buildings 124 and 46T are RESOLVED.
When: 4/21/08, 3:00pm Contact for more information: NetAdmin, x61295 --- Root cause: Hardware and software failure Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 17:08:36 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:29:30 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124, intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 08:51:10 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124,46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:35:39 |
| 04/21/08 Mon | Campus Backbone |
Symptom/Description: Intermittent Network Availability.
When: 15:33 When discovered: 14:30 Expected uptime: 17:00 Contact for more information: ITS Help Desk - 756-7000 Root cause: Network Hardware Failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:36:48 |
| 04/21/08 Mon | Campus Backbone |
Symptom/Description: Intermittent network availability across the Cal Poly Campus.
When: 15:33 When discovered: 14:30 Expected uptime: 16:30 Additional Info: System Status will be updated hourly until network operations are fully functional. The next update will be posted at 4:30 p.m. Contact for more information: ITS Help Desk - 756-7000 Root cause: Network hardware failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:43:28 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:29:39 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Buildings 124and 46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:36:54 |
| 04/21/08 Mon | Network |
Symptom/Description:
Slow Network response in Building 124
When: 04/21/08 at 07:30am Expected uptime: 04/21/08 at 10:00am> Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: To be determined Last Update: 04/21/2008 08:47 Submitted/Last updated by: JBG ITS Service Desk - 04/21/2008 08:59:17 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124 intermittent network problems on 1st floor and Building 46T.
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 16:41:19 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email were temporaroly unavailable between 05:00 and 05:45
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:50 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:50:57 | |
| 04/20/08 Sun | CP Web Server |
Symptom/Description: RESOLVED - The Cal Poly web server was temporarily unavailable between the hours of 6:30 p.m. and 10:45 p.m. Systems are now fully operational.
When: 4/20/2008 22:50 When discovered: 4/20/2008 18:50 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: The root cause was narrowed down to a malfunctioning network router. Last Update: 04/20/2008 22:48 Submitted/Last updated by: MKH/OPS - 04/20/2008 23:05:05 |
| 04/20/08 Sun | CP Web Server |
Symptom/Description: RESOLVED - The Cal Poly web server was temporarily unavailable between the hours of 6:30 p.m. and 10:45 p.m. Systems are now fully operational.
When: 4/20/2008 22:50 When discovered: 4/20/2008 18:50 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: The root cause was a malfunctioning network interface module connecting the Cal Poly Central Unix Server to the network. Last Update: 04/20/2008 22:48 Submitted/Last updated by: MKH, ITS/OPS - 04/20/2008 23:22:18 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:32:56 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:21:59 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:45:40 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service not available in labs
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:33:55 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal available
When: 04/18/2008, 05:40am When discovered: 04/18/2008, 05:15am Expected uptime: Up Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Extremely Slow Response Time from server Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:41:45 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:44:25 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Polydata Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:20:09 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: As of 11:30 AM, data through the end of business day on 4/15/08 has been restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:30 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:27:54 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal is currently unavailable
When: 04/18/2008, 05:30am When discovered: 04/18/2008, 05:15am Expected uptime: Unknown at this time, next update at 6:30am Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Unknown at this time Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:32:35 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:04 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:04:13 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending messages from Desktop Clients. Additional login prompts could occur.
When: [Date and clock time] When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:03:12 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 14:30 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:53 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: RESOLVED: Some useres experiencing difficulty logging into Oracle email client
When discovered: 4/16/2008 8:30pm Expected uptime: Resolved, systems are now up. Resolution or work-around: None now needed. Contact for more information: Operations 756-7000 Root cause: Last Update: 04/16/2008 20:45 Submitted/Last updated by: swh Operations - 04/16/2008 20:44:37 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: Some useres experiencing difficulty logging into Oracle email client
When discovered: 4/16/2008 8:30pm Expected uptime: unknown, next update 9:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-7000 Root cause: Last Update: 04/16/2008 20:29 Submitted/Last updated by: swh Operations - 04/16/2008 20:34:16 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: Oracle email web clients now available. Some users had experienced difficulty logging into Oracle webmail and web access clients
When discovered: 4/16/2008 8:30pm Expected uptime: Oracle webmail and web access clients now availablbe, 8:40 pm Resolution or work-around: None at this time. Contact for more information: Operations 756-7000 Root cause: Application error in web processes. Web processes restarted, correcting this error. Last Update: 04/16/2008 20:40 Submitted/Last updated by: MCG, ITS/CS - 04/16/2008 20:45:21 |
| 04/16/08 Wed | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 04/14/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When discovered: 04/16/08 7:45 Resolution or work-around: Information for existing persons is correct. NEW persons will be added in the next update scheduled for 04/17/08. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of new people added today exceeded thresholds. Last Update: 04/16/08 7:55 Submitted/Last updated by: DM-ITS - 04/16/2008 07:59:16 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW, ITS-CCS/CMS - 04/14/2008 09:50:35 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW< ITS-CCS/CMS - 04/14/2008 09:49:22 |
| 04/15/08 Tue |
Symptom/Description: Identity Management was not updated today. Any new state persons added to PeopleSoft source databases since end of day on 04/13/08 will not be listed in directories, have access to central services, have new accounts created or appear in Polydata warehouse reports. Information on existing state persons was not updated. HR reporting tables (personal data, job data, etc) have not been updated since end of day 04/13/08.
When: 04/15/08 Expected uptime: 04/16/08 08:00 AM Resolution or work-around: Information for existing state persons and HR reporting is correct as of end of day on 04/13/08. Contact for more information: identity-management@calpoly.edu --- Root cause: Data required for Identity Management tables was not available. Last Update: 04/15/08 10:00 AM Submitted/Last updated by: LKS, ITS-ISI - 04/15/2008 10:33:16 | |
| 04/15/08 Tue | PolyData |
Symptom/Description: Polydata HR build is running late.
When: 4/15/2008 7:53am When discovered: 4/15/2008 7:30am Expected uptime: 4/15/2008 9:00am Resolution or work-around: Data through the end of business day on 4/13/2008 is available. Once the HR build is completed at approvimately 9am data through the end of business day on 4/14/2008 will be available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 04/15/2008 07:51 Submitted/Last updated by: DMW ITS-ISI - 04/15/2008 07:56:05 |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: OCS email system maintenance complete. (Was: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.)
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: OCS email services up as of 10:50 AM. (Was: Sun., 4-13-08 by noon.) Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mail store operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/13/2008 11:24 AM Submitted/Last updated by: SC, DBA-ISI - 04/13/2008 11:27:04 |
| 04/13/08 Sun | Advancement Network |
Symptom/Description: Advancement reporting tables did not build successfully. Applications in the Advancement and Alumni Networks will use data from close of business Friday, 4/11/2008. Affected applications may include (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 4/13/2008 9am When discovered: 4/13/2008 8am Expected uptime: 4/13/2008 10:30am Resolution or work-around: day-old data will be used Contact for more information: advancement-systems@calpoly.edu --- Last Update: 4/13/2008 9am Submitted/Last updated by: DRG-ISI - 04/13/2008 09:08:58 |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:44:32 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:34:33 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:35:47 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed. The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 17:00:55 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:56:53 |
| 04/11/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 4/13/08 7:30 AM Expected uptime: 4/13/08 8:00 AM Resolution or work-around: None Contact for more information: dbaadmin@calpoly.edu Additional info: [URL Reference or other document] --- Root cause: Scheduled database maintenance Last Update: 04/11/2008 14:52 Submitted/Last updated by: GG-ISI/DBA - 04/11/2008 15:03:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:38:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:39:13 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg Collab Support - 04/10/2008 14:40:09 |
| 04/10/08 Thu |
Symptom/Description:One of two blackboard servers restarted, blackboard services still available via secondary server
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around:None, services still available on secondary server Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause:Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 11:33:13 | |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:33:17 |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. Changes have been running successfully in Dev and Test for several weeks. --- Root cause: n/a Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:29:03 |
| 04/09/08 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for cleanup of unused tables
When: 4/9/08 at 8:00 PM Expected uptime: 4/9/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for modifying database objects Last Update: 04/08/2008 09:39 Submitted by: GLW, ITS-CCS/CMS - 04/08/2008 09:42:22 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:FIXED: Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected fix: 4/5/08 6:00am Resolution or work-around: None Contact for more information: Additional info:Canceled courses now disabled in Bb. / Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/07/2008 1:35pm Submitted/Last updated by: [TM, CTL/ITS] - 04/07/2008 13:36:40 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Email repeatedly prompting some people to re-enter password. After re-entering, a "too many connections" error may occur.
When discovered: First observed on 4-2, reported on 4-3-08 Expected uptime: To be determined Resolution or work-around: Closing desktop client application and restarting workstation may alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators are investigating. --- Root cause: To be determined Last Update: 04/03/2008 10:00 Submitted/Last updated by: tob, Collab Support - 0 |