NETWORK
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 04/21/08 Mon | Campus Backbone |
Symptom/Description: Intermittent Network Availability.
When: 15:33 When discovered: 14:30 Expected uptime: 17:00 Contact for more information: ITS Help Desk - 756-7000 Root cause: Network Hardware Failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:36:48 |
| 04/21/08 Mon | Campus Backbone |
Symptom/Description: Intermittent network availability across the Cal Poly Campus.
When: 15:33 When discovered: 14:30 Expected uptime: 16:30 Additional Info: System Status will be updated hourly until network operations are fully functional. The next update will be posted at 4:30 p.m. Contact for more information: ITS Help Desk - 756-7000 Root cause: Network hardware failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:43:28 |
| 02/08/08 Fri | Domain Name Service |
Symptom/Description: MOE, the primary DNS Server will be unavailable between 8:00-9:00 AM Sunday 2/10/2008
When: Sunday 2/10/2008 8:00 - 9:00 AM Resolution or work-around: None, however you may experience some delay connecting to various sites during the outage. Contact for more information: Service Desk x7000 --- Root cause: Relocating the server to a different rack in the Data Center Last Update: 02/08/2008 10:07 Submitted/Last updated by: RW, CSA - 02/08/2008 10:12:57 |
| 01/30/08 Wed | Campus Backbone |
Symptom/Description: IPX (Novell) and Appletalk Routing ending through campus core
When: 9:00 AM Jan 30, 2008 Resolution or work-around: Nearly all applications/services have migrated to TCP for network connectivity, so no workaround should be required. Contact for more information: Netadmin 6-1295 Additional info: Campus Core Router upgrade allows for much higher data throughput, but does not allow for IPX/Appletalk traffic --- Root cause: CSU Network infrastructure upgrade project. Last Update: 01/29/2008 13:01 Submitted/Last updated by: JhOlt, Netadmin 67310 - 01/29/2008 13:17:20 |
| 01/15/08 Tue | RESNet |
Description: Resnet is back up
When: 1/15/08 2:00pm --- Root cause: Needed to be rebooted. Last Update: 01/15/2008 14:00 Submitted/Last updated by: BDR, Net Admin - 01/15/2008 14:06:16 |
| 01/15/08 Tue | RESNet |
Description: ResNet is down.
When: 1/15/08 1:30pm Expected uptime: 1/15/08 2:00pm Resolution or work-around: None at this time. --- Root cause: Link between ResNet and CENIC failed. Last Update: 01/15/2008 13:33 Submitted/Last updated by: BDR, Net Admin - 01/15/2008 13:34:25 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:20:24 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:21:17 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu NOW AVAILABLE
When: 9/27/07 3:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JDHolt ITS Service Desk. - 09/27/2007 15:04:43 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description:polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:19:01 |
| 09/27/07 Thu | Domain Name Service |
Symptom/Description: Polylog1.calpoly.edu may not be available to some users.
When: 9/27/07 12:00pm Expected uptime: 9/27/07 3:00pm Resolution or work-around:Use polylog1.cpunix.calpoly.edu Contact for more information:ITS Service Desk 756-7000 opt0 Root cause: TBD Last Update: 09/27/2007 14:12 Submitted/Last updated by: JBG ITS Service Desk. - 09/27/2007 14:23:52 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: Working to have problem resolved within 1hour or sooner, 4:05 p.m. Resolution or work-around: None --- Root cause: Unknown, under investigation. Last Update: 09/21/2007 15:03 Submitted/Last updated by: ruc/OPS 9/21, 3:03 - 09/21/2007 15:04:06 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: 9/21/07 3:05 p.m. Resolution or work-around: None --- Root cause: TBD Last Update: 09/21/2007 14:47 Submitted/Last updated by: dr 9/21, 2:45 - 09/21/2007 14:50:11 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is available.
When discovered: 9/21/07 2:45 p.m. Expected uptime: Internet service is working. Resolution or work-around: None --- Root cause: Unknown, Suspect Denial of Service, but we continue to investigate. Last Update: 09/21/2007 15:26 Submitted/Last updated by: ruc/OPS 9/21, 3:26 - 09/21/2007 15:26:59 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: Working to have problem resolved within 20 minutes or sooner, 3:05 p.m. Resolution or work-around: None --- Root cause: Being investigated Last Update: 09/21/2007 14:47 Submitted/Last updated by: dr-its service desk 9/21, 2:45 - 09/21/2007 14:52:09 |
| 09/21/07 Fri | Campus Backbone |
Symptom/Description: Internet connectivity is currently down
When discovered: 9/21/07 2:45 p.m. Expected uptime: Working to have problem resolved within 20 minutes or sooner, 3:05 p.m. Resolution or work-around: None --- Root cause: Being investigated Last Update: 09/21/2007 14:47 Submitted/Last updated by: dr 9/21, 2:45 - 09/21/2007 14:51:36 |
| 08/07/07 Tue | Campus Backbone |
Symptom/Description: Border Router Down
When: 4 PM 8/7/07 Expected uptime: 4:05 PM 8/7/07 Resolution or work-around: Service has been restored. Contact for more information: Service Desk 756-7000 --- Root cause: Last Update: 08/07/2007 16:04 Submitted/Last updated by: NS - Netadmin - 08/07/2007 16:08:23 |
| 06/11/07 Mon | Domain Name Service |
Symptom/Description:Planned elimination of old SMTP gateway address
When: 6-11 10:00am Resolution or work-around: Any client or server set to use mirapoint.its.calpoly.edu as their SMTP gateway needs to change this setting to smtp.calpoly.edu for unauthenticated traffic or mail.calpoly.edu for authenticated traffic Contact for more information: Service Desk 6-7000 Additional info: mirapoint.its.calpoly.edu is no longer a valid outgoing SMTP server name and has been cleared from Cal Poly networking equipment as a valid destination. For more information please visit: http://email.calpoly.edu/documentation/smtp/index.html --- Root cause: Planned maintenance Last Update: 06/14/2007 15:07 Submitted/Last updated by: dr, collab svcs group - 06/14/2007 16:04:43 |
| 06/11/07 Mon | Domain Name Service |
Symptom/Description:Planned elimination of old SMTP gateway address
When: 6-11 12:00pm Resolution or work-around: Any client or server set to use mirapoint.its.calpoly.edu as their SMTP gateway needs to change this setting to smtp.calpoly.edu for unauthenticated traffic or mail.calpoly.edu for authenticated traffic Contact for more information: Service Desk 6-7000 Additional info: mirapoint.its.calpoly.edu is no longer a valid outgoing SMTP server name and has been cleared from Cal Poly networking equipment as a valid destination. For more information please visit: http://email.calpoly.edu/documentation/smtp/index.html --- Root cause: Planned maintenance Last Update: 06/14/2007 15:07 Submitted/Last updated by: dr, collab svcs group - 06/14/2007 15:24:36 |
| 06/06/07 Wed | Campus Backbone |
Symptom/Description: Possible internet slowness, including CMS. Cenic working on this at Santa Barbara.
When: 6/6/07, 9:30am Expected uptime: Unknown Resolution or work-around: None available Contact for more information: NetAdmin Root cause: Failed hardware at UCSB campus Last Update: 06/06/2007 10:31 Submitted/Last updated by: AA, NetAdmin - 06/06/2007 10:33:59 |
| 01/10/07 Wed | Campus Backbone |
Symptom/Description: Cal Poly's connection to the internet was lost for approx 30 seconds at 10:15.
When: 1/10/07 Contact for more information: NetAdmin Additional info: [URL Reference or other document] --- Root cause: Networking Equipment difficulties Last Update: 01/10/2007 10:30 Submitted/Last updated by: AA, NetAdmin - 01/10/2007 10:32:52 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description: Intermittant Network outage affecting campus
When: 9-9-06, 3:30pm When discovered: 9-9-06,3:30pm Expected uptime: ASAP Resolution or work-around: none Contact for more information: OPS x65512 Additional info: NetAdmin contacted and working on problem Root cause: unknown Last Update: 09/09/2006 17:03 Submitted/Last updated by: LW,OPS - 09/09/2006 17:06:03 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description: Campus Network Problems RESOLVED.
When: 9-9-06, 5:30pm When discovered: 9-9-06, 3:30pm Expected uptime: UP NOW! Resolution or work-around: none needed->Network up. Contact for more information:OPS x65512 Root cause: unknown Last Update: 09/09/2006 18:03 Submitted/Last updated by: LW,OPS - 09/09/2006 18:05:44 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description: Intermittent Network outage affecting campus
When: 9-9-06, 3:30pm When discovered: 9-9-06,3:30pm Expected uptime: ASAP Resolution or work-around: none Contact for more information: OPS x65512 Additional info: NetAdmin contacted and working on problem Root cause: unknown Last Update: 09/09/2006 17:03 Submitted/Last updated by: LW,OPS... - 09/09/2006 20:49:16 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description: Campus Network Problems RESOLVED.
When: 9-9-06, 5:30pm When discovered: 9-9-06, 3:30pm Expected uptime: UP NOW! Resolution or work-around: none needed->Network up. Contact for more information:OPS x65512 Root cause: unknown Last Update: 09/09/2006 18:03 Submitted/Last updated by: LW,6:00 - 09/09/2006 18:05:08 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description: Intermittent Network outage affecting campus
When: 9-9-06, 3:30pm When discovered: 9-9-06,3:30pm Expected uptime: ASAP Resolution or work-around: none Contact for more information: OPS x65512 Additional info: NetAdmin contacted and working on problem Root cause: unknown Last Update: 09/09/2006 17:03 Submitted/Last updated by: LW,OPS - 09/09/2006 20:28:56 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description: Intermittent Network Problems
When: [Date and clock time] 09-09-06 at20.00 When discovered: [Date and clock time]09-09-06 at 20.00 Expected uptime: [Date and clock time]ASAP Contact for more information:ITS Operations After Hours Helpdesk 756-5512 Root cause:The cause is being researched Last Update: 09/09/2006 20:22 Submitted/Last updated by: [initials, department]dss/ITS/operations production support - 09/09/2006 20:28:12 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description: Campus Network Problems RESOLVED.
When: 9-9-06, 5:30pm When discovered: 9-9-06, 3:30pm Expected uptime: UP NOW! Resolution or work-around: none needed->Network up. Contact for more information:OPS x65512 Root cause: unknown Last Update: 09/09/2006 18:03 Submitted/Last updated by: LW,OPS.. - 09/09/2006 20:30:18 |
| 09/09/06 Sat | Campus Backbone |
Symptom/Description:The network is up
When: 09-09-06 at 20.45 When Contact for more information:Opertions after hours helpdesk 756-5512 Root cause: Possible router configuration errors Submitted/Last updated by: [initials, department]dss/ITS operations production control - 09/09/2006 20:48:01 |
| 07/17/06 Mon | RESNet |
Symptom/Description: Resnet is now UP, the problem was that it had no Internet access
When: Up by 11:30am 7/17/06 When discovered: Sunday Evening Expected uptime: Now Resolution or work-around: none Contact for more information: NetAdmin at 6-1295 Root cause: Uninterruptable Power supply interrupted and died. Tech Services replaced it. Last Update: 07/17/2006 10:25 Submitted/Last updated by: Ed Netadmin - 07/17/2006 11:46:52 |
| 07/17/06 Mon | RESNet |
Symptom/Description: Resnet has nointernet access
When: Currently When discovered: Sunday Evening Expected uptime: By 12 noon today 7/17 Resolution or work-around: none Contact for more information: NetAdmin at 6-1295 Root cause: Uninterruptable Power supply interrupted and died. Tech Services is looking for a replacement. Last Update: 07/17/2006 10:25 Submitted/Last updated by: Ed Netadmin - 07/17/2006 10:32:44 |
| 07/17/06 Mon | RESNet |
Symptom/Description: Resnet has no Internet access
When: Currently When discovered: Sunday Evening Expected uptime: By 12 noon today 7/17 Resolution or work-around: none Contact for more information: NetAdmin at 6-1295 Root cause: Uninterruptable Power supply interrupted and died. Tech Services is looking for a replacement. Last Update: 07/17/2006 10:25 Submitted/Last updated by: Ed Netadmin - 07/17/2006 10:34:19 |
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