OTHER
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting email, calendar, calpoly web page, portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:44:14 |
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting campus wide email, calendar, calpoly web page, my portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:45:39 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Reference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:09:41 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [http://servicedesk.calpoly.edu/my_cp_support/email_del_add_updates.htmlReference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:13:15 |
| 06/22/08 Sun | Oracle Email and Calendar |
Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: From Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:30:12 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Update Website or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:23:59 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:28:35 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Updates or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:15:21 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Under investigation Last Update: 06/16/2008 09:05 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 09:06:25 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: **RESOLVED - Web Clients no longer receiving errors** Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Hung processes on mail servers. Restarts of mail server processes resolved issue. Last Update: 06/16/2008 09:20 Submitted/Last updated by: TR, ITS Collab Support - 06/16/2008 09:21:21 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system. Web client error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25. Desktop clients just keep trying to send.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 9:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: Under investigation Last Update: 06/16/2008 08:29 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 08:32:59 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 1:00 pm. All services will be back online at this time with the exception of Polycard related printing which will remain limited Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 1 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/18/08, 11:00 pm Submitted/Last updated by: DR ITS Service Desk - 06/18/2008 11:10:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:37:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/17/2008 4:52pm Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:38:54 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:54:04 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:01:55 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: To be determined Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:55:50 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card(Polycard)system will be down for a scheduled upgrade
When: June 15,2008 at 10:00pm Expected uptime: June 17,2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 09:58:16 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: \ access restored Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: 10AM Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: Firewall blocking LNB agent after patch applied Last Update: 06/14/2008 10:47 Submitted/Last updated by: dd, USS PS3 - 06/13/2008 10:58:47 |
| 06/13/08 Fri | Resourse 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:53:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:02:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:00:10 |
| 05/30/08 Fri | PolyProfile |
Symptom/Description: PolyProfile was down for about 20 minutes
When: 05/30/08 3:30 Expected uptime: 05/30/08 3:50 Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 05/30/2008 15:44 Submitted/Last updated by: KKH ITS - 05/30/2008 16:15:57 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) network has failed this morning.
When: 6/2/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 06/2/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 06/02/2008 08:45:03 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) has no network.
When: 5/29/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 05/29/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 05/29/2008 09:20:01 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:12:04 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:20:09 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:17:25 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:18am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:19:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:13:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:16:33 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use Old Oralce Client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:21:59 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:16 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is now available again through the portal
Uptime: Sunday, May 25 - 7:00 p.m. Contact for more information:Operations Production Support 756-5512 Additional info: The vendor identified that the problem was related to their latest system update which was causing an error with the authentication of users through the portal. The vendor has implemented a fix and the system is now available again. Last Update: 05/25/2008 8:25 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 20:20:08 |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next updat will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: Ther is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:27:27 | |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next update will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: There is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:29:18 | |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:58 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Sesk - 05/25/2008 17:18:57 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 3:00pm Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 14:22:52 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor, awaiting reply) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS/DR, ITS-USS - 05/24/2008 18:54:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 18:53:09 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 15:25 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 15:24:06 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 11:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 10:21:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 09:45am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 09:15:12 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently available
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 2:12pm [DD, ps3] - 05/19/2008 14:12:29 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: 11:45 am Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:04:06 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 1:12 Submitted/Last updated by: [DD, ps3] - 05/19/2008 13:12:42 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:13:50 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Root cause pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:46:32 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: [5/19 11:40am] When discovered: [11:30 am] Expected uptime: [11:45 am] Resolution or work-around: None Contact for more information: Service Desk Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 11:42:58 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: ITS-hosted shared drives now available (e.g. "U" and "V" drives)
When: 5/19/08 2:12pm When discovered: 11:30 am Resolution or work-around: None Contact for more information: Service Desk 756-7000, press option 0 Additional info:No data was lost. --- Root cause: Escalated to Microsoft for diagnostics and analysis. Last Update: 05/19/2008 4:00pm, CS-USS. - 05/19/2008 16:08:03 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:47:43 |
| 05/18/08 Sun |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:55:10 | |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Network available in Build 117(Was: Building 117 network down)
When: May 12 9:15 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 09:16:24 |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Building 117 network down
When: May 12 8:00 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 08:22:21 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Campus Power Outage.
When: 05/11/2008 15:39 When discovered: 05/11/2008 15:39 Contact for more information: OPS - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:10:28 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Power Outage Across Campus. When: 05/11/2008 15:48 When discovered: 05/11/2008 15:48 Contact for more information: Operations and Production Support - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:14:34 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HCM and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:16:22 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:13:53 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:12:43 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:14:40 |
| 05/01/08 Thu |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:36:40 | |
| 04/22/08 Tue | Network |
Symptom/Description:UPDATE 4/23 @ 10am - Problem resolved - No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Replaced defective data switch. Last Update: 4/23/2008 10:10am Submitted/Last updated by: btk, Tech Services - 04/23/2008 10:13:04 |
| 04/22/08 Tue |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:20:06 | |
| 04/22/08 Tue | Network |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:21:33 |
| 04/21/08 Mon | Network |
Symptom/Description: Intermittent network availability across the Cal Poly Campus.
When: 15:33 When discovered: 14:30 Expected uptime: 16:30 Additional Info: System Status will be updated hourly until network operations are fully functional. The next update will be posted at 4:30 p.m. Contact for more information: ITS Help Desk - 756-7000 Root cause: Network hardware failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:47:22 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, calendar, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:32:25 |
| 04/21/08 Mon |
Symptom/Description: The Cal Poly webpage unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:23:18 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Network problems in buildings 124 and 46T are RESOLVED.
When: 4/21/08, 3:00pm Contact for more information: NetAdmin, x61295 --- Root cause: Hardware and software failure Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 17:08:36 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:29:30 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124, intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 08:51:10 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124,46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:35:39 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:29:39 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Buildings 124and 46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:36:54 |
| 04/21/08 Mon | Network |
Symptom/Description:
Slow Network response in Building 124
When: 04/21/08 at 07:30am Expected uptime: 04/21/08 at 10:00am> Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: To be determined Last Update: 04/21/2008 08:47 Submitted/Last updated by: JBG ITS Service Desk - 04/21/2008 08:59:17 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124 intermittent network problems on 1st floor and Building 46T.
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 16:41:19 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email were temporaroly unavailable between 05:00 and 05:45
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:50 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:50:57 | |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:32:56 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:45:40 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service not available in labs
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:33:55 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:44:25 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:04 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:04:13 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending messages from Desktop Clients. Additional login prompts could occur.
When: [Date and clock time] When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:03:12 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 14:30 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:53 |
| 04/16/08 Wed | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 04/14/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When discovered: 04/16/08 7:45 Resolution or work-around: Information for existing persons is correct. NEW persons will be added in the next update scheduled for 04/17/08. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of new people added today exceeded thresholds. Last Update: 04/16/08 7:55 Submitted/Last updated by: DM-ITS - 04/16/2008 07:59:16 |
| 04/15/08 Tue |
Symptom/Description: Identity Management was not updated today. Any new state persons added to PeopleSoft source databases since end of day on 04/13/08 will not be listed in directories, have access to central services, have new accounts created or appear in Polydata warehouse reports. Information on existing state persons was not updated. HR reporting tables (personal data, job data, etc) have not been updated since end of day 04/13/08.
When: 04/15/08 Expected uptime: 04/16/08 08:00 AM Resolution or work-around: Information for existing state persons and HR reporting is correct as of end of day on 04/13/08. Contact for more information: identity-management@calpoly.edu --- Root cause: Data required for Identity Management tables was not available. Last Update: 04/15/08 10:00 AM Submitted/Last updated by: LKS, ITS-ISI - 04/15/2008 10:33:16 | |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: OCS email system maintenance complete. (Was: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.)
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: OCS email services up as of 10:50 AM. (Was: Sun., 4-13-08 by noon.) Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mail store operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/13/2008 11:24 AM Submitted/Last updated by: SC, DBA-ISI - 04/13/2008 11:27:04 |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:44:32 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:34:33 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:35:47 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed. The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 17:00:55 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:56:53 |
| 04/10/08 Thu |
Symptom/Description:One of two blackboard servers restarted, blackboard services still available via secondary server
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around:None, services still available on secondary server Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause:Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 11:33:13 | |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:33:17 |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. Changes have been running successfully in Dev and Test for several weeks. --- Root cause: n/a Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:29:03 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Email repeatedly prompting some people to re-enter password. After re-entering, a "too many connections" error may occur.
When discovered: First observed on 4-2, reported on 4-3-08 Expected uptime: To be determined Resolution or work-around: Closing desktop client application and restarting workstation may alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators are investigating. --- Root cause: To be determined Last Update: 04/03/2008 10:00 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:05:09 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services and one OCS process. Connection loads are being monitored. Performance should be back to normal by 11:00 am --- Root cause: To be determined Last Update: 04/03/2008 10:15 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:15:44 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Using a Web Mail client or closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services. Connection loads are being monitored and appear to be stable now. We are continuing to investigate the root cause. --- Root cause: To be determined Last Update: 04/03/2008 11:50 Submitted/Last updated by: TR, Collab Support - 04/03/2008 11:53:14 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services and one OCS process. Connection loads are being monitored. Performance should be back to normal by 11:00 am --- Root cause: To be determined Last Update: 04/03/2008 10:15 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:18:09 |
| 04/01/08 Tue | test entry |
Symptom/Description: test entry
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: [Date and clock time] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 04/01/2008 09:54 Submitted/Last updated by: [initials, department] - 04/01/2008 09:55:07 |
| 04/01/08 Tue | SystemStatus |
Symptom/Description:Corrected System Status email routing
When: Tue Apr 1, 4:10 PM Contact for more information: Additional info: [URL Reference or other document] --- Root cause:Migration of polymail Last Update: 04/01/2008 16:09 Submitted/Last updated by: sbusby ITS/CCS/CSA - 04/01/2008 16:11:55 |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:19:31 | |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:20:14 | |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:17:40 | |
| 03/28/08 Fri | Anti-Spam Update |
Symptom/Description: "Trusted sender" status for *@calpoly.edu removed from anti-spam email gateways.
When: Thurs, Mar 27, 2008 at 9:45 am Resolution or work-around: None should be required Contact for more information: ITS Service Desk 756-7000 Additional info: SPAM Announcement Website and SPAM Info Website --- Root cause: Spammers pretending to be Cal Poly users getting around anti-spam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact Service Desk to ensure prompt delivery of your emails. Last Update: 03/27/08 12:36 pm Submitted/Last updated by: tbruns - 03/27/2008 12:37:05 |
| 03/28/08 Fri | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact to Service Desk to ensure prompt delivery or your emails. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:08:42 |
| 03/28/08 Fri | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact to Service Desk to ensure prompt delivery or your emails. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:10:33 |
| 03/27/08 Thu | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to these spam scoring. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:05:45 |
| 03/27/08 Thu | Anti-Spam update |
Symptom/Description:removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 AM Mar 27 Resolution or work-around: None required Contact for more information: Service Desk 67000 Additional info: Spam info page --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to these spam scoring. Last Update: 03/27/2008 09:53 Submitted/Last updated by: Jdholt 67310 - 03/27/2008 10:00:07 |
| 03/26/08 Wed | Outgoing email |
Symptom/Description: ORDB email Blackhole list responding with false positives
When: Mar 25 12:00 Noon When discovered: [Date and clock time] Expected uptime: Depends on remote sites mail admin response. Resolution or work-around: Attempt to contact person at remote site and let them know, or contact service desk to open ticket for more research. Contact for more information: Jason Holt 67310 Additional info: Web Article --- Root cause: ORDB Database went offline in DEC 2006. Site still configured to use it are now rejecting all email. This includes csumentor program. Last Update: 03/26/2008 07:34 Submitted/Last updated by: Jholt 67310 NetAdmin - 03/26/2008 07:40:57 |
| 03/26/08 Wed | Outgoing email |
Symptom/Description: ORDB email Blackhole list responding with false positives
When: Mar 25 12:00 Noon When discovered: [Date and clock time] Expected uptime: Depends on remote sites mail admin response. Resolution or work-around: Attempt to contact person at remote site and let them know. Contact for more information: Jason Holt 67310 Additional info: Reference --- Root cause: ORDB Database went offline in dc 2006. Site still configured to use it are now rejecting all email. Last Update: 03/26/2008 07:34 Submitted/Last updated by: Jholt 67310 NetAdmin - 03/26/2008 07:37:52 |
| 03/24/08 Mon | Campus Wireless |
Symptom/Description: Campus Wireless (Mustang Wireless) will be unavailable from 6:00-9:00 pm on Monday, March 24, 2008, for upgrade maintenance. This is a scheduled outage. This outage does not include Residential Hall wireless.
When: 3-24-08, 6pm to 9pm Expected uptime: 3-24-08, 9pm Contact for more information: NetAdmin, x61295 Root cause: Upgrade. Last Update: 03/24/2008 16:58 Submitted/Last updated by: AA, NetAdmin - 03/24/2008 17:03:20 |
| 03/21/08 Fri | Outgoing email |
Symptom/Description: Email to limited number of Domains delayed or returned (officemax.com confirmed)
When: Mar 20 afternoon - Mar 21 early morning When discovered: Mar 21 7:30 AM Resolution or work-around: If you receive a message saying an email was returned and includes "88.blacklist.zap" resend the message. Contact for more information: Jason Holt 67310 Additional info: 1 of Cal Poly's email servers was placed on 88.blacklist.zap banned list. This is a banned list used by an Internet Hosting company, not a shared list used by many providers. --- Root cause: Large influx of spam being forwarded to outside email destinations. Last Update: 03/21/2008 07:34 Submitted/Last updated by: JHolt 67310 - 03/21/2008 07:41:48 |
| 03/21/08 Fri | Outgoing email |
Symptom/Description: Email to limited number of Domains delayed or returned (officemax.com confirmed)
When: Mar 20 afternoon - Mar 21 early morning When discovered: Mar 21 7:30 AM Resolution or work-around: If you receive a message saying an email was returned and includes "88.blacklist.zap" resend the message. Contact for more information: Jason Holt 67310 Additional info: 1 of Cal Poly's email servers was placed on 88.blacklist.zap banned list. This is a banned list used by an Internet Hosting company, not a shared list used by many providers. --- Root cause: Large influx of spam being forwarded to outside email destinations. Last Update: 03/21/2008 07:34 Submitted/Last updated by: JHolt 67310 - 03/21/2008 07:43:56 |
| 03/18/08 Tue |
Symptom/Description: problems conetting to peoplesoft
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:10:53 | |
| 03/18/08 Tue |
Symptom/Description: problems connecting to peoplesoft
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:12:55 | |
| 03/14/08 Fri | PeopleSoft Development (HCM/FS |
Symptom: PeopleSoft Development instances became slow, then totally non-responsive. Other campuses on the same servers are reporting the same problems.
When: 3/14/08 at 8:00 AM When discovered: 3/14/078 at 8:00 AM Expected uptime: No ETA at this time Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Two and Three tier connections hanging. East Bay reporting same problems. Last Update: 03/14/2008 08:54 Submitted by: GLW, ITS-CCS/CMS - 03/14/2008 08:54:11 |
| 03/14/08 Fri | PeopleSoft Devel (HCM/FS) |
Symptom: PeopleSoft Development environments are experiencing the same issues they saw earlier this morning. Systems were back on-line by 11:40 AM
When: 3/14/08 at 9:48 AM When discovered: 3/14/08 at 10:00 AM Expected uptime: 3/14/08 at 11:40 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: This interruption in service was caused by a storage change request that caused high IO utilization on this cluster. This has been rescheduled for tonight through tomorrow morning. Last Update: 03/14/2008 12:05 Last Updated by: GLW, ITS-CCS?CMS - 03/14/2008 12:06:06 |
| 03/14/08 Fri | PeopleSoft Development (HCM/FS |
Symptom: PeopleSoft Development instances became slow, then totally non-responsive. Other campuses on the same servers are reporting the same problems. Everything is now back on-line.
When: 3/14/08 at 8:00 AM When discovered: 3/14/078 at 8:00 AM Expected uptime: 3/14/08 at 9:35 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Problem was apparently caused when Unisys tried to resize some file systems one one of the two database servers. The problem is now resolved. Last Update: 03/14/2008 08:54 Submitted by: GLW, ITS-CCS/CMS - 03/14/2008 09:43:30 |
| 03/14/08 Fri | PeopleSoft Devel (HCM/FS) |
Symptom: PeopleSoft Development environments are experiencing the same issues they saw earlier this morning. CMS DBAs are working with Unisys on the issues.
When: 3/14/08 at 9:48 AM When discovered: 3/14/08 at 10:00 AM Expected uptime: No ETA at this time. Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Unisys and CMS DBAs are working on the problem. Not sure if the root cause is what was suspected earlier. Last Update: 03/14/2008 10:13 Submitted by: GLW, ITS-CCS?CMS - 03/14/2008 10:17:53 |
| 03/13/08 Thu | PolyCard printing |
Symptom/Description: PolyCard Printing servides are unavailable in all PolyCard-enabled printing locations.
When: 3/13/08 11:30 When discovered: 3/13/08 11:30 Expected uptime: 3/13/08 13:30 Resolution or work-around: None Contact for more information: PolyCard Office, x2484 Last Update: 03/13/2008 12:43 Submitted/Last updated by: [DS,PSSS] - 03/13/2008 12:52:42 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Description: Floor 2 of the Library has no network access.
When: 3/12/08 8:14 - 8:44 AM When discovered: 8:14 AM Expected uptime: 30 Minutes Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:21:42 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Description: Floor 2 of the Library has no network access.
When: 3/12/08 8:14 AM - 8:44 AM When discovered: 8:14 AM Expected uptime: 8:44 AM (30 minutes) Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:23:03 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Symptom/Description: Library - Floor 2 - Network Down
When: 3/12/08 8:00 - 8:30 AM When discovered: 8:00 AM Expected uptime: 30 Minutes Resolution or work-around: Unknown Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:19:38 |
| 03/12/08 Wed | Library (Floor 2) Network Up |
Description: Network access on floor 2 of the Library is restored.
When: 3/12/08 8:14 AM - 8:34 AM When discovered: 8:14 AM Expected uptime: 8:34 AM (20 minutes) Contact for more information: ITS Service Desk --- Root cause: Faulty Switch Blade Last Update: 03/12/2008 08:42 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:45:25 |
| 03/07/08 Fri | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases on 3/6/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 7:00am 3/7/08 When discovered: 7:00am 3/7/08 Expected uptime: 11:59am 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons should be added by 12 noon today. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 7:00am 3/7/08 Submitted/Last updated by: DM, ITS-ISI - 03/07/2008 07:06:39 |
| 03/07/08 Fri | Identity Management |
Symptom/Description: *** Resolved: New persons updated or added 3/6/08 have been entered in Identity Management. ***
Previous message: Identity Management was not updated today...New persons were not added...Information on existing persons was not updated.
When: 7:00am 3/7/08 When discovered: 7:00am 3/7/08 Expected uptime: 11:59am 3/7/08 Resolution or work-around: Information for existing persons and new persons is correct as of 3/6/08. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of changes has been validated. Processes have been re-run without threshold checking. Last Update: 8:35 AM 3/7/08 Submitted/Last updated by: PR, ITS-ISI - 03/07/2008 08:35:38 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 3/5/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons will be added in the next update scheduled for 3/7/08. Contact for more information: polydata@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 8:00 3/6/08 Submitted/Last updated by: DM, ITS-ISI - 03/06/2008 08:17:50 |
| 03/06/08 Thu | Enterprise Wizard |
Symptom/Description:
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: Test Next update: TBD Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 03/06/2008 15:26 Submitted/Last updated by: [initials, department] - 03/06/2008 15:35:47 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: *** Resolved: New persons updated or added 3/5/08 have been entered in Identity Management. *** Previous message: Identity Management was not updated today...New persons were not added...Information on existing persons was not updated. When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Changes were attributable to valid changes in source data. Person match/merge/directory provisioning were re-run without threshold checking. Contact for more information: polydata@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 9:40 AM 3/6/2008 Submitted/Last updated by: PR, ITS-ISI - 03/06/2008 09:43:44 |
| 03/06/08 Thu | StudentPay, WebVerify |
Symptom/Description: StudentPay, WebVerify will be down Sunday 3/9 during maintenance window (6am-12pm).
When: 3/9/2008 6am When discovered: NA Expected uptime: 3/9/2008 12pm Resolution or work-around: None Contact for more information: DLM x66502 --- Root cause: App Server down for scheduled software upgrade. Last Update: 03/06/2008 10:40 Submitted/Last updated by: DLM, ISI/ITS - 03/06/2008 10:48:26 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 3/5/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons will be added in the next update scheduled for 3/7/08. Contact for more information: dwadmin@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 8:00 3/6/08 Submitted/Last updated by: DM, ITS-ISI - 03/06/2008 08:15:14 |
| 03/04/08 Tue | Fraudulent Email |
Symptom/Description: Fraudulent Email Alert. Disregard and delete email messages with the Subject line: Update YOUR POLY EMAIL EMAIL NOW
When Discovered: Monday, March 3, 2008 Contact for more information: ITS Service Desk, 805-756-7000 Additional info: The message is a scam email designed to steal the identity of the recipients. It did not come from ITS. If the notice were real, it would include valid contact information for the Service Desk or other ITS group. Please advise your users NOT to reply and to delete all such messages. --- Last Update: 03/04/2008 3:14 pm Submitted/Last updated by: TOB - ITS Collab Support - 03/04/2008 15:18:24 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is currently unavailable
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 9:00 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: Unknown at this time Last Update: 03/04/2008 08:31 Submitted/Last updated by: DR, ITS Service Desk - 03/04/2008 08:34:11 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is now available
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 8:40 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: PASS ldap login password expiration Last Update: 03/04/2008 08:49 Submitted/Last updated by: DLM, ITS/ISI - 03/04/2008 08:53:06 |
| 03/04/08 Tue | Fraudulent Email |
Symptom/Description: Fraudulent Email Alert. Disregard and delete email messages with the Subject line: Update YOUR POLY EMAIL EMAIL NOW
When Discovered: Monday, March 3, 2008 Contact for more information: ITS Service Desk, 805-756-7000 Additional info: The message is a scam email designed to steal the identity of the recipients. It did not come from ITS. If the notice were real, it would include valid contact information for the Service Desk or other ITS group. Please advise your users NOT to reply and to delete all such messages. --- Last Update: 03/04/2008 3:14 pm Submitted/Last updated by: TOB - ITS Collab Support - 03/04/2008 15:17:28 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is now available
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 8:40 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: PASS ldap login password expiration Last Update: 03/04/2008 09:49 Submitted/Last updated by: DLM, ITS/ISI - 03/04/2008 08:50:26 |
| 03/02/08 Sun |
Symptom/Description: Intermittent problems accessing email through the portal.
When: 3/2/2008 1:30pm When discovered: 3/2/2008 1:30pm Expected uptime: unknown Resolution or work-around: Clearing internet browsers cache and cookies sometimes helps. Contact for more information: OPS 5512 Additional info: [URL Reference or other document] --- Root cause: Unknown Last Update: 03/02/2008 13:37 Submitted/Last updated by: SWH OPS - 03/02/2008 13:41:28 | |
| 02/28/08 Thu | Student Pay, WebVerify |
Symptom/Description: WebVerify & Student Pay is up.
When: 2/27/2008 9:45am When discovered: 2/27/2008 9:23am Expected uptime: 2/27/2008 9:45am Resolution or work-around: None Contact for more information: OPS Additional info: --- Root cause: Server restarted Last Update: 02/28/2008 10:00 Submitted/Last updated by: DLM ISI/ITS - 02/28/2008 10:01:40 |
| 02/28/08 Thu | Student Pay, WebVerify |
Symptom/Description: WebVerify & Student Pay temporarily unavailable for 20 mins
When: 2/27/2008 9:25am When discovered: 2/27/2008 9:23am Expected uptime: 2/27/2008 9:45am Resolution or work-around: None Contact for more information: OPS Additional info: --- Root cause: Server restart Last Update: 02/28/2008 09:19 Submitted/Last updated by: DLM ISI/ITS - 02/28/2008 09:22:16 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:18:46 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ URL Reference or other document] --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:07:58 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:23:49 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:22 am Submitted by: TOB, CS - 02/25/2008 10:23:02 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: URL --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:11:23 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:21:56 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk, 756-7000 or it-policy@calpoly.edu Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:20:01 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:16:22 |
| 02/18/08 Mon |
Symptom/Description:
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: [Date and clock time] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] Root cause: Last Update: 02/18/2008 19:47 Submitted/Last updated by: [initials, department] - 02/18/2008 19:48:00 | |
| 02/06/08 Wed | Google Search Appliance |
Symptom/Description: Google Appliance hardware move requires temporary system shutdown
When: 2/5/2008 at 7:30am to 8:30am Expected uptime: 2/6/2008 8:30am Resolution or work-around: Try search queries after system comes back up, or use the limited university search at http://www.google.com/univ/calpoly Contact for more information: srutland@calpoly.edu --- Root cause: Operations Support needs to move the Google appliance to a new rack in the machine room. Last Update: 02/06/2008 07:18 Submitted/Last updated by: SR, OCIO - 02/06/2008 07:21:26 |
| 02/06/08 Wed |
Symptom/Description: Portal is currently unavailable
When: 06Feb2008, 08:00 When discovered: 06Feb2008, 08:00 Expected uptime: Unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: CAS (Authentication)not available Last Update: 02/06/2008 08:09 Submitted/Last updated by: RjP, Ops - 02/06/2008 08:12:11 | |
| 02/04/08 Mon |
Symptom/Description: REMEDY IS BACK UP. Do to the Network going down remedy had to be restarted.
When: 02/04/2008 8:30am When discovered: Expected uptime: UP Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 02/04/2008 08:34 Submitted/Last updated by: DD OPS - 02/04/2008 08:37:19 | |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"network is back up" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 08:55:20 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 12:26:58 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up @12:15
" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 12:27:55 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up @12:15
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: The network is up now. Contact for more information: OPS at 805.756.5512 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 13:00 Submitted/Last updated by: ruc/OPS - 02/03/2008 13:04:07 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: None. Contact for more information: Network Administration at x6-1295. Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/25/2008 17:33 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:49:20 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.756.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:55:06 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total CalPoly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:53:26 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:54:05 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:52:32 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, network resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: none Contact for more information: Netadmin at 6-1295 Root cause: Core router upgrade Last Update: 01/25/2008 17:33 Submitted/Last updated by: Ed - 01/25/2008 17:42:40 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: none Contact for more information: Netadmin at 6-1295 Root cause: Core router upgrade Last Update: 01/25/2008 17:33 Submitted/Last updated by: Ed - 01/25/2008 17:44:05 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:26:17 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:26:49 |
| 01/31/08 Thu | Building 13 Network Restored |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:27:26 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network outage in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 08:42 Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 08:49:38 |
| 01/29/08 Tue | Directory Information Channel |
Symptom/Description: Phone numbers not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees ** PHONE NUMBERS NOW IN DIRECTORY INFORMATION CHANNEL ***
When: 1/29/2008 When discovered: 1/28/2008 4:00pm Expected uptime: 1/29/2008 10:20am Resolution or work-around: Contact for more information: mwadmin@calpoly.edu Additional info: --- Root cause: Due to changes in identity system for peoplesoft 8.9 upgrade Last Update: 01/29/2008 10:22 Submitted/Last updated by: LN - 01/29/2008 10:22:31 |
| 01/29/08 Tue | Directory Imformation Channel |
Symptom/Description: Phone numbers not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees
When: 1/29/2008 When discovered: 1/28/2008 4:00pm Expected uptime: 1/29/2008 noon Resolution or work-around: None Contact for more information: mwadmin@calpoly.edu Additional info: --- Root cause: Due to changes in identity system for peoplesoft 8.9 upgrade Last Update: 01/29/2008 09:38 Submitted/Last updated by: LN - 01/29/2008 09:44:45 |
| 01/29/08 Tue | VMware Hosts |
Symptom/Description: VMware Host PRVMVH04 Network Disconnect for subnets 61,62, and 63
When: 1/29/08 at 9:20am When discovered: 1/29/08 at 9:40am Expected uptime: 1/29/08 at 10:45am Resolution or work-around: Used Vmotion to move VMs on PRVMVH04 that use affected subnets to another host. Contact for more information: vmware@calpoly.edu --- Root cause: Network cable for PRVMVH04-VMnic5 that trunks subnets 61,62,and 63 for VMs was loose and became disconnected during other network wiring work. Cable has been plugged back in to switch. Last Update: 01/29/2008 10:46 Submitted/Last updated by: sasmith, CSA - 01/29/2008 10:52:44 |
| 01/28/08 Mon |
Symptom/Description: Temporary loss the CalPoly Portal Web Page. Web pages are now available.
When: 01/28/2008 10:13am When discovered: 01/28/2008 09:20am Expected uptime: 01/28/2008 10:00am Resolution or work-around: None Root cause: Under investigation. Last Update: 01/28/2008 10:11 Submitted/Last updated by: ruc/OPS - 01/28/2008 10:15:26 | |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption of service if both servers (moe and larry) are defined for the DNS field in your PC, see your DLAN for details. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a stop and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 16:09:04 |
| 01/23/08 Wed | windows update broken in DNS |
Symptom/Description: link is now fixed! Was broken to "download.windowsupdate.com" on our DNS.
When: 1/23/08 Now resolved. When discovered: Noon on 1/23/08 Expected uptime: Resolved at 4:15pm 1/23/08 Resolution or work-around: None. Contact for more information: Netadmin at 6-1295 Root cause: Cached "download.windowsupdate.com" servers all were off line, required us to flush our DNS to refresh to viable "download.windowsupdate.com" servers. Last Update: 01/23/2008 16:02 Submitted/Last updated by: Ed - 01/23/2008 17:01:36 |
| 01/23/08 Wed | windows update broken in DNS |
Symptom/Description: link is broken to "download.windowsupdate.com" on our DNS.
When: 1/23/08 until resolved. When discovered: Noon on 1/23/08 Expected uptime: To be determined. Resolution or work-around: None. Contact for more information: Netadmin at 6-1295 Root cause: suspect upstream DNS server, possible corrupted cache in our DNS. Last Update: 01/23/2008 16:02 Submitted/Last updated by: Ed - 01/23/2008 16:06:56 |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption if both servers are defined for the DNS field in your PC. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a stop and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 16:02:20 |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption of service if both servers (moe and larry) are defined for the DNS field in your PC, see your DLAN for details. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a start and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 17:03:38 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: The end of January Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS/CMS - 01/16/2008 15:04:44 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: URL Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS?CMS - 01/16/2008 12:50:43 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS?CMS - 01/16/2008 12:51:13 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS/CMS - 01/16/2008 12:51:34 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by creating a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:45:48 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by creating a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:50:22 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by using a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:44:16 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the emergency informational web site using a real network outage. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:39:42 |
| 12/21/07 Fri | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing live network Emergency/Maintenance conditions for campus failover web site. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:30:19 |
| 12/19/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification
When: 12/19/07 at 8:00 PM Expected uptime: 12/19/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 12/17/2007 10:24 Submitted by: GLW, ITS-CCS/CMS - 12/17/2007 10:23:54 |
| 12/16/07 Sun |
Symptom/Description: email aliases NOW available
When: 12/16/07 @ 12noon Expected uptime: 12/16/07 @ 2:30pm --- Root cause: scheduled disk storage migration Last Update: 12/16/2007 14:46 Submitted/Last updated by: kQ,CSA - 12/16/2007 14:46:58 | |
| 12/16/07 Sun |
Symptom/Description: email aliases unavailable
When: 12/16/07 @ 12noon Expected uptime: 12/16/07 @ 4pm --- Root cause: scheduled disk storage migration Last Update: 12/16/2007 11:59 Submitted/Last updated by: kQ,CSA - 12/16/2007 12:00:50 | |
| 12/16/07 Sun |
Symptom/Description: Email aliases unavailable
When: 12/16/07 @ 11:44am Expected uptime: 12/16/07 @ 4pm --- Root cause: scheduled storage migration Last Update: 12/16/2007 11:43 Submitted/Last updated by: kQ (CSA) - 12/16/2007 11:45:09 | |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System unavailable
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Additional Info:Database audit will take place, following automatic application of Microsoft updates to the host server. Contact for more information:C. Broome, 756-7307 --- Root cause:Database Audit Last Update: 12/14/2007 05:32 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:38:19 |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System unavailable
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Resolution or work-around:Database audit will take place, following automatic application of Micrososft updates to the host server. Contact for more information:C. Broome, 756-7307 Additional info: [URL Reference or other document] --- Root cause:Database Audit Last Update: 12/14/2007 05:32 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:35:58 |
| 12/14/07 Fri | smtpauth |
Symptom/Description: Clients unable to authenticate with mail.calpoly.edu for sending email.
When discovered: 12/14/2007 1600 Expected uptime: 12/14/2007 1615 Resolution or work-around: Use smtp.calpoly.edu for outgoing server email --- Root cause: Password for ldap binding was expiring and when changed caused the account to get locked out. Last Update: 12/14/2007 16:00 Submitted/Last updated by: JPP, ITS - 12/14/2007 16:16:40 |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System now available at 05:45 am, 12.14.2007
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Additional Info:Database audit will take place, following automatic application of Microsoft updates to the host server. Audit was completed successfully. Contact for more information:C. Broome, 756-7307 --- Root cause:Database Audit Last Update: 12/14/2007 05:47 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:47:35 |
| 12/14/07 Fri | Keyserver |
Symptom/Description:Keyserver keysrv01.calpoly.edu- System unavailable
When: 12.14.2007, 05:30 am When discovered: 12.14.2007, 05:30 am Expected uptime: 12.14.2007, 06:30 am Resolution or work-around:Database audit will take place, following automatic application of Microsoft updates to the host server. Contact for more information:C. Broome, 756-7307 --- Root cause:Database Audit Last Update: 12/14/2007 05:32 Submitted/Last updated by: CCB, ITS-USS - 12/14/2007 05:37:10 |
| 12/14/07 Fri | smtpauth |
Symptom/Description: Clients are now able to authenticate with mail.calpoly.edu for sending email.
When discovered: 12/14/2007 1600 Expected uptime: 12/14/2007 1615 Resolution or work-around: Use smtp.calpoly.edu for outgoing server email --- Root cause: Password for ldap binding was expiring and when changed caused the account to get locked out. Admin suite would not update the access, so had to use the command line management. Last Update: 12/14/2007 16:00 Submitted/Last updated by: JPP, ITS - 12/14/2007 16:44:16 |
| 12/14/07 Fri | smtpauth |
Symptom/Description: Clients unable to authenticate with mail.calpoly.edu for sending email.
When discovered: 12/14/2007 1600 Expected uptime: 12/14/2007 1615 Resolution or work-around: Use smtp.calpoly.edu for outgoing server email --- Root cause: Password for ldap binding was expiring and when changed caused the account to get locked out. Last Update: 12/14/2007 16:00 Submitted/Last updated by: [initials, department] - 12/14/2007 16:07:28 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: UPDATE - All services should now be available.
SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon - Now back UP at 12:00 Root Cause: Migration from EMC Storage to NetApp storage Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/14/2007 12:06:39 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:14:06 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:17:12 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC Storage to NetApp storage Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:24:00 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC Storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:19:16 |
| 12/13/07 Thu | SQL Services |
Symptom/Description: SQL services will be unavailable during infrastructure upgrades. Systems affected, UA Phonathon PolyCard Printing, Antivirus reporting, Antispyware reporting, SharePoint and MOSS services
When: 12/14/2007 4 AM Expected uptime: 12/14/07 Noon Root Cause: Migration from EMC storage to NetApp storage. Contact for more information: Doug Scheel 756-1240 or the ITS Service Desk 756-7000 Submitted/Last updated by: KKH ITS for DS ITS - 12/13/2007 15:15:56 |
| 12/12/07 Wed | Internet Access |
Symptom/Description: Internet access unavailable.
When: 10:00 AM Dec 12, 2007 When discovered: 10:00 AM Dec 12 2007 Expected uptime: unknown Resolution or work-around: none available at this time. Contact for more information:Service Desk, 67000 Additional info: --- Root cause: under investigation. Border Firewall has high CPU at this time. Last Update: 12/12/2007 10:13 Submitted/Last updated by: Jholt, NetAdmin - 12/12/2007 10:20:20 |
| 12/12/07 Wed | Internet Access |
Symptom/Description: Internet access now available.
When: 10:00 AM Dec 12, 2007 When discovered: 10:00 AM Dec 12 2007 Expected uptime: 10:30 AM Dec 12 2007 Resolution or work-around: None needed. Contact for more information:Service Desk, 67000 Additional info: Campus Border firewall became unresponsive due to heavy load. NetAdmim cutover to new Juniper firewall to restore Internet Access. Please let service desk know if you encounter any problems with network access from off campus. (6-7000) --- Root cause: Under investigation. Border Firewall had high CPU and was denying traffic to and from the Internet and became unresponsive to commands. Last Update: 12/12/2007 10:51 Submitted/Last updated by: Jholt, NetAdmin - 12/12/2007 10:53:08 |
| 12/12/07 Wed | MSN websites |
Symptom/Description: MSN website unavailable
When: 12/12/07 12:00 noon Expected uptime: unknown Resolution or work-around: none available at this time Contact for more information: Additional info: MSN websites sporadicly unreachable from both on and off campus networks. Appears to be MSN problem. --- Root cause: unknown Last Update: 12/12/2007 12:26 Submitted/Last updated by: SR, NetAdmin - 12/12/2007 12:29:17 |
| 12/12/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft Environment will be down for installation of local modifications
When: 12/12/07 at 8:00 PM Expected uptime: 12/12/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 12/10/2007 12:22 Submitted by: GLW, ITS-CCS/CMS - 12/10/2007 12:21:52 |
| 12/09/07 Sun |
Symptom/Description: Power outage on campus
When: 12/8/07 11:20pm When discovered: 12/8/07 11:20pm Expected uptime: UP Resolution or work-around: N/A Contact for more information: Additional info: power was out on campus. All power is back as of 9:20am 12/9/2007 --- Root cause: unkown Last Update: 12/09/2007 12:01 Submitted/Last updated by: DD OPS - 12/09/2007 12:07:52 | |
| 12/09/07 Sun | Blackboard System Maintenance |
Symptom/Description: Blackboard will be down for scheduled system maintenance during the Sunday morning maintenance window.
When: Sun, 12-9-07 6:00 am Expected uptime: Sun, 12-9-07 Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 --- Root cause: Lynux patches to database servers Last Update: 12/07/2007 14:57 Submitted/Last updated by: TOB, CS - 12/07/2007 15:15:51 |
| 12/09/07 Sun | Master Calendar / Events |
Symptom/Description: Master Calendar and events.calpoly.edu will be down for system maintenance during the Sunday morning maintenance window.
When: Sunday, 12-9-07 6:00 am Expected uptime: Sunday, 12-9-07 by Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 Root cause: Lynux patching of database servers Last Update: 12/07/2007 15:18 Submitted/Last updated by: TOB, cs - 12/07/2007 15:22:57 |
| 12/07/07 Fri | Master Calendar / Events |
Symptom/Description: Master Calendar and events.calpoly.edu will be down for system maintenance during the Sunday morning maintenance window.
When: Sunday, 12-9-07 6:00 am Expected uptime: Sunday, 12-9-07 by Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 Root cause: Lynux patching of database servers Last Update: 12/07/2007 15:18 Submitted/Last updated by: TOB, cs - 12/07/2007 15:21:48 |
| 12/07/07 Fri | Blackboard System Maintenance |
Symptom/Description: Blackboard will be down for scheduled system maintenance during the Sunday morning maintenance window.
When: Sun, 12-9-07 6:00 am Expected uptime: Sun, 12-9-07 Noon Resolution or work-around: None Contact for more information: ITS Service Desk 805-756-7000 --- Root cause: Lynux patches to database servers Last Update: 12/07/2007 14:57 Submitted/Last updated by: TOB, CS - 12/07/2007 15:14:30 |
| 12/05/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA Production will be down for installation of local modifications
When: 12/5/07 at 8:00 PM Expected uptime: 12/5/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 12/04/2007 09:40 Submitted by: GLW, ITS-CCS/CMS - 12/04/2007 09:39:11 |
| 11/29/07 Thu | Cable TV Service - Building 26 |
Symptom/Description: UPDATE - 12/28/07; PROBLEM RESOLVED. Intermittent loss of cable TV service in building 26.
When: 11/29/07 @ 9am When discovered: 11/29/07 @ 9am Expected uptime: 12/28/07 @ 4pm Resolution or work-around: None Contact for more information: Benny, 6-7681 or bkurashi@calpoly.edu Root cause: Relocating the cable TV distribution hub from the old KCPR location that is being renovated for office spaces. Last Update: 12/28/07 @ 4pm Submitted/Last updated by: btk, Tech Services - 12/28/2007 16:08:30 |
| 11/29/07 Thu | Cable TV Service - Building 26 |
Symptom/Description: UPDATE - 12/28/07; PROBLEM RESOLVED. Intermittent loss of cable TV service in building 26.
When: 11/29/07 @ 9am When discovered: 11/29/07 @ 9am Expected uptime: 12/28/07 @ 4pm Resolution or work-around: None Contact for more information: Benny, 6-7681 or bkurashi@calpoly.edu Root cause: Relocating the cable TV distribution hub from the old KCPR location that is being renovated for office spaces. Last Update: 11/29/2007 08:46 Submitted/Last updated by: btk, Tech Services - 12/28/2007 16:07:40 |
| 11/29/07 Thu |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 07:23:15 | |
| 11/29/07 Thu | Cable TV Service - Building 26 |
Symptom/Description: Intermittent loss of cable TV service in building 26.
When: 11/29/07 @ 9am When discovered: 11/29/07 @ 9am Expected uptime: 1/2/08 @ 6am Resolution or work-around: None Contact for more information: Benny, 6-7681 or bkurashi@calpoly.edu Root cause: Relocating the cable TV distribution hub from the old KCPR location that is being renovated for office spaces. Last Update: 11/29/2007 08:46 Submitted/Last updated by: btk, Tech Services - 11/29/2007 08:53:05 |
| 11/29/07 Thu |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 09:29:47 | |
| 11/29/07 Thu | Sharepoint 2003 |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. 1:08 pm udate - progress being made. Apologies for delay. Working hard on it. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 13:09:14 |
| 11/29/07 Thu | Sharepoint 2003 |
Symptom/Description:Sharepoint 2003 BACK UP
When: 11/29/07 17:00 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. 1:08 pm udate - progress being made. Apologies for delay. Working hard on it. 3:08 pm update - still working on it. 5:00 pm update - back on line and operational. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 17:07:06 |
| 11/29/07 Thu | Sharepoint 2003 |
Symptom/Description:Sharepoint 2003 down
When: 11/29/07 0700 When discovered: 11/29/07 Expected uptime: Work in progress Resolution or work-around: None Contact for more information: don carver Additional info: [URL Reference or other document] --- Root cause: failing to connect to config dbase. Escalated with Vendor. vendor on phone now. Note - no data lost, this is a connection issue between the front and back end. 1:08 pm udate - progress being made. Apologies for delay. Working hard on it. 3:08 pm update - still working on it. Last Update: 11/29/2007 07:21 Submitted/Last updated by: dcarver, psss - 11/29/2007 15:09:08 |
| 11/28/07 Wed | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance was very good on Monday and Tuesday. The delete, move, mark messages as unread problem in Email Web client is resolved. Log out of web mail and My Cal Poly portal for resolution to take effect. Eudora users still not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 3:30 pm Submitted/Last updated by: tob, ITS-CS - 11/27/2007 17:13:21 |
| 11/27/07 Tue | MustangWireless |
MustangWireless in Library and west side of campus down:
When discovered: 11/27/07 11:45am Expected uptime: Unknown Contact for more information: x6-7000 --- Root cause: The CCA server for the west side of campus has failed to reboot. Last Update: 11/27/2007 12:29 Submitted/Last updated by: BDR, Net Admin - 11/27/2007 12:30:28 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout Monday was very good. Remaining issues: 1) Unable to delete, move, mark messages as unread in Email Web client. Use new Web Access client as a workaround, 2) Eudora users not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Next Update: Tues, 11-27 at 9:00 am Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 8:45 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:56:30 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar restart Monday evening resolved the problem with wireless synchronization to handheld devices.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Root cause: Configuration settings update Last Update: 11/27/2007 8:31 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:32:09 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance was very good on Monday and Tuesday. The delete, move, mark messages as unread problem in Email Web client is resolved. Log out of web mail and My Cal Poly portal for resolution to take effect. Eudora users still not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 3:30 pm Submitted/Last updated by: tob, ITS-CS - 11/27/2007 15:28:24 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: The Oracle Calendar restart Monday evening resolved the problem with wireless synchronization to handheld devices.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Root cause: Configuration settings update Last Update: 11/27/2007 8:31 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:33:29 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout Monday was very good. Remaining issues: 1) Inability to delete messages in the Email Web client: Work still in progress. Workaround - Use Web Access client, 2) Eudora users not able to get/send mail: In progress.
Next Update: Tues, 11-27 at 9:00 am Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 8:45 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:51:59 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: The Oracle Calendar restart Monday evening resolved the problem with wireless synchronization to handheld devices.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Root cause: Configuration settings update Last Update: 11/27/2007 8:31 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 08:34:18 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout Monday was very good. Remaining issues: 1) Unable to delete, move, mark messages as unread in Email Web client. Use new Web Access client as a workaround, 2) Eudora users not able to get/send mail. Recommendation is to use MacMail or other supported email client. ITS is looking at what may be done.
Next Update: Tues, 11-27 at 4:00 pm Contact for more info: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Last Update: 11/27/2007 8:45 am Submitted/Last updated by: tob, ITS-CS - 11/27/2007 11:46:54 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email WebsiteIssues Page will be updated this afternoon Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:32:32 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Email and calendar performance thoughout the day was very good. Remaining issues: 1) Inability to delete messages in the web clients: Work still in progress - See earlier message for workaround. 3) Handheld devices unable to sync wirelessly to calendar: Now working in Test system. Moving to Production at 7:00 pm this eve. 4) Eudora users not able to get/send mail: In progress.
Next Update: Tues, 11-26 at 9:00 am Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Last Update: 11/26/2007 3:40 pm Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:58:50 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:36:30 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Overall, email and calendar performance is very good. We are working on the following issues: 1) Inability to delete messages in the web clients: See entry below for workaround 2) POP'd messages staying on server: Resolved 3) Handheld devices unable to sync wirelessly to calendar: In progress. 4) Eudora users not able to get/send mail: In progress 5) Error, "Could not connect to SMTP" when sending: Tuning done - no new reports in the last hour.
Next Update: Mon, 11-26 at 4:00 pm Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More info about Issues & Web Access client: Email Website Issues Page will be updated this afternoon Last Update: 11/26/2007 11:58 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 12:09:35 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Overall, Email and calendar performance is very good. We are working on the following issues: 1) Inability to delete messages in the web clients: See entry below for info. 2)POP'd messages staying on server: Resolved 3) Handheld devices unable to sync wirelessly to calendar: In progress. 4) Eudora users not able to get/send mail: In progress 5) Error, "Could not connect to SMTP" when sending: Tuning done - no new reports in the last hour.
Next Update: Mon, 11-26 at 4:00 pm Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More info about Issues & Web Access client: Email Website Issues Page will be updated this afternoon Last Update: 11/26/2007 11:58 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 12:07:08 |
| 11/26/07 Mon | Email & Calendar Update |
Email/Calendar Issues Update: Overall, email and calendar performance is very good. We are working on the following issues: 1) Inability to delete messages in the web clients: See entry below for workaround 2) POP'd messages staying on server: Resolved 3) Handheld devices unable to sync wirelessly to calendar: In progress. 4) Eudora users not able to get/send mail: In progress 5) Error, "Could not connect to SMTP" when sending: Tuning done - no new reports in the last hour.
Next Update: Mon, 11-26 at 4:00 pm Contact for more infor: ITS Service Desk 805-756-7000 or servicedesk@calpoly.edu More info about Issues & Web Access client: Email Website Issues Page will be updated this afternoon Last Update: 11/26/2007 11:58 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 12:13:30 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: . Email WebsiteIssues Page will be updated this afternoon Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:34:57 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted Monday evening to enable wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Known Issues updates on this page are in progress. Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:38:47 |
| 11/26/07 Mon | Oracle Calendar |
Symptom/Description: Oracle Calendar will be restarted this evening to fix the problem with wireless synchronization to handheld devices. Email services will not be interrupted.
When: Mon, 11-26-07 7:00 pm Expected uptime: Mon, 11-26-07 7:30 pm Contact for more information: ITS Service Desk, 756-7000 More Info about Issues & Web Access client: Email Website. Issues Page will be updated this afternoon Root cause: Configuration settings update Last Update: 11/26/2007 15:28 Submitted/Last updated by: tob, ITS-CS - 11/26/2007 15:35:27 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/26/2007 12:12:55 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/25/2007 15:26:14 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 9:00 am Last updated by: tob, cs - 11/25/2007 09:09:20 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 9:00 am Last updated by: tob, cs - 11/25/2007 15:20:47 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/25/2007 16:36:35 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. Workaround: Use the new Web Access Client, or in the Email Web client you can first click on the Directory tab and than back to the Mail tab before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 3:30 pm Last updated by: tob, cs - 11/25/2007 16:37:07 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. You may receive an error when deleting, moving or marking a message as unread on the Email Web client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action - such as clicking on the Directory tab - before deleting, moving, etc. Clear temp files/cookies, close and re-launch browser if you encounter other difficulties using either web client.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information about the new Web Access client and other issues: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-25 9:00 am Last updated by: tob, cs - 11/25/2007 15:15:20 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:45:20 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:40:02 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, clear temp files/cookie, close and re-launch browser. 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 21:00:42 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, clear temp files/cookies, close and re-launch browser. 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website More information: ITS Service Desk, 805-756-7000 Last Update: 11-24 9:00 pm Last updated by: tob, cs - 11/24/2007 21:02:07 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Description: Oracle Email & Calendar Systems upgrade is complete. Services are available. There are a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread on the Email WEB client. This only happens if this is the FIRST action you do in the current session. Workaround: Use the new Web Access Client, or take another action before deleting, moving, etc, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:41:09 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems upgrade is complete and services are available. We have a couple issues yet to resolve: 1) You may receive an error when deleting, moving or marking a message as unread. This only happens if this is the FIRST action you do in the current session. If you taken other action, the buttons work or you can use the Web Access Client, 2) Link to New Client Info on Portal points to wrong page. See Email website below for more info.
Outage begins: Wed, 11-21-07 at 6:00 pm System Up: Sat 11-24-07 at 4:30 pm More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11-24 5:30 p Last updated by: tob, cs - 11/24/2007 17:36:31 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-21-07 at 6:00 pm Expected uptime: Sun 11-25-07 by Noon Work-around: EDA Update Website More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/20/2007 11:07:18 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-21-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/19/2007 16:30:54 |
| 11/21/07 Wed | Email System |
Symptom/Description: Oracle Email System will be unavailable during upgrade.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Resolution or work-around: Redirect mail sent to your @calpoly.edu address to another email address. Instructions at: [URL Reference or other document More Information: Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:03:00 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email WebsiteITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:21:55 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email Website and ITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:23:21 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving Weekend
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Resolution or work-around: Redirect mail sent to your @calpoly.edu address to another email address. Instructions at: EDA Update Website and at http://its.calpoly.edu More Information: Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:09:37 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website and at More Information: ITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:20:00 |
| 11/21/07 Wed | Email System Upgrade |
Symptom/Description: Oracle Email System will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Resolution or work-around: EDA Update Website and at http://its.calpoly.edu More Information: All messages will be stored and delivered after the upgrade. Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 12:17:35 |
| 11/21/07 Wed | Email & Calendar Upgrade |
Symptom/Description: Oracle Email & Calendar Systems will be unavailable during upgrade over Thanksgiving weekend. Messages will be stored and delivered after outage, but you may redirect your mail to another account. See below.
Outage begins: Wed, 11-14-07 at 6:00 pm Expected uptime: Sun Morning, 11-25-07 Work-around: EDA Update Website More Information: Email Website and ITS Website Contact for more information: ITS Service Desk, 805-756-7000 Last Update: 11/15/2007 11:52 Submitted/Last updated by: tob, cs - 11/15/2007 14:06:10 |
| 11/14/07 Wed | OCS Email- Web only |
Symptom/Description:(RESOLVED)Web Email is unavailable.
When: 11/14/07 11:00am Expected uptime: 11/14/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:47:23 |
| 11/14/07 Wed | OCS Email- Web only |
Symptom/Description:(RESOLVED)Web Email is unavailable.
When: 11/13/07 11:00am Expected uptime: 11/13/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:32:48 |
| 11/14/07 Wed | OCS Email- Web only |
Symptom/Description:Web Email is unavailable.
When: 11/13/07 11:00am Expected uptime: 11/13/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:26:10 |
| 11/14/07 Wed |
Symptom/Description:Web Email is unavailable.
When: 11/13/07 11:00am Expected uptime: 11/13/07 11:30am Resolution or work-around: Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Server issue. Last Update: 11/14/2007 11:19 Submitted/Last updated by: JBG,ITS Service Desk - 11/14/2007 11:24:54 | |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System is unavailable during upgrade. Upgrade is in progress and the events.calpoly.edu website is currently available for viewing only.
Outage Begins: Wed, 11/07/07 6:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: ITS Service Desk at 756-7000 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/08/2007 9:30 am Submitted/Last updated by: tbruns, ITS-Collab Support - 11/08/2007 09:35:57 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System upgrade is complete. events.calpoly.edu website is available. All services are up.
Outage Begins: Wed, 11/07/07 6:00 pm Completion: Thurs, 11/08/07 10:30 am Resolution or work-around: none Contact for more information: ITS Service Desk at 756-7000 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/08/2007 10:45 am Submitted/Last updated by: tbruns, ITS-Collab Support - 11/08/2007 10:47:49 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System upgrade is complete. The events.calpoly.edu website is available. All services are up.
Outage Begins: Wed, 11/07/07 6:00 pm Completion: Thurs, 11/08/07 10:30 am Resolution or work-around: none Contact for more information: ITS Service Desk at 756-7000 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/08/2007 10:45 am Submitted/Last updated by: tbruns, ITS-Collab Support - 11/08/2007 10:48:53 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System and events.calpoly.edu website will be unavailable during upgrade.
Outage Begins: Wed, 11/07/07 5:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/06/2007 2:07 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 11/07/2007 20:49:05 |
| 11/07/07 Wed | Master Calendar / R25 / Events |
Symptom/Description: The Master Calendar/Resource25 System and events.calpoly.edu website will be unavailable during upgrade.
Outage Begins: Wed, 11/07/07 6:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Additional Info:Outage window extended due to PeopleCode/COMR process. Last Update: 11/06/2007 2:07 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 11/06/2007 14:12:39 |
| 11/07/07 Wed | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade.
Outage Begins: Wed, 11/07/07 6:00 pm Expected Completion Time: Noon, Thurs, 11/08/07 Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Additional Info:Extended outage window to accomodate PeopleCode updates (COMR) process. Last Update: 11/05/2007 12:07 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 11/05/2007 12:10:05 |
| 11/07/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and a patch.
When: 11/7/07 at 8:00 PM Expected uptime: 11/7/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 11/05/2007 10:46 Submitted by: GLW, ITS-CCS/CMS - 11/05/2007 10:50:08 |
| 11/05/07 Mon | PeopleSoft Development Systems |
Symptom/Description: All Development instances of PeopleSoft Systems (HRSA, HCM & Financials) were down. They are back up again.
When: 11/5/07 9:20 AM When discovered: 11/5/07 9:20 AM Expected uptime: 11/5/07 at 12:03 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk 756-7000 Additional info: CMS Central is aware of the problem and working on it Root cause: See CMS Remedy ticket CMS#106949 Last Update: 11/05/2007 12:49 Last updated by: GLW, ITS-CCS/CMS - 11/05/2007 12:48:58 |
| 11/05/07 Mon | PeopleSoft Development Systems |
Symptom/Description: All Development instances of PeopleSoft Systems (HR/SA, HCM & Financials) Campuswide are down
When: 11/5/07 9:20 AM When discovered: 11/5/07 9:20 AM Expected uptime: unknown Resolution or work-around: none at this time Contact for more information: ITS Service Desk 756-7000 Additional info: CMS Central is aware of the problem and working on it Root cause: TBD Last Update: 11/05/2007 09:24 Submitted/Last updated by: KKH ITS Service Desk - 11/05/2007 09:31:25 |
| 11/05/07 Mon | PeopleSoft Development Systems |
Symptom/Description: All Development instances of PeopleSoft Systems (HR/SA, HCM & Financials) Campuswide are down
When: 11/5/07 9:20 AM When discovered: 11/5/07 9:20 AM Expected uptime: unknown Resolution or work-around: none at this time Contact for more information: ITS Service Desk 756-7000 Additional info: CMS is aware of the problem and working on it --- Root cause: TBD Last Update: 11/05/2007 09:24 Submitted/Last updated by: KKH ITS Service Desk - 11/05/2007 09:30:19 |
| 11/02/07 Fri | Mass Mail |
Symptom/Description: Contact ITS Service Desk before sending Campus mass mail. Mass mail could be tagged as cpSPAM or content could be truncated.
When discovered: Thurs, 11/1/07 Contact for more information: ITS Service Desk 756-7000 Additional info: Discontinuing the .edu whitelist had unintended consequences for mass mail. Interim solutions are in place this afternoon and we are working with the vendor on long-term plan. Last Update: 11/02/2007 1:37 Submitted/Last updated by: tob, ITS Collab Support - 11/02/2007 13:41:53 |
| 11/02/07 Fri | Mass / Broadcast Mail |
Symptom/Description: Contact ITS Service Desk before sending Campus mass/broadcast mail. Mass mail could be tagged as cpSPAM or content could be truncated.
When discovered: Thurs, 11/1/07 Contact for more information: ITS Service Desk 756-7000 Additional info: Discontinuing the .edu whitelist had unintended consequences for mass mail. Interim solutions are in place this afternoon and we are working with the vendor on long-term plan. Last Update: 11/02/2007 1:37 Submitted/Last updated by: tob, ITS Collab Support - 11/02/2007 13:52:03 |
| 11/01/07 Thu | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade.
When: To Be Determined Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/30/2007 10:10 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 10/30/2007 22:32:16 |
| 11/01/07 Thu | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade. Please note that date has changed from 10/30/07 to 11/01/07
When: Thurs, 11/01/07 from 5:00 pm to Midnight. Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/29/2007 3:10 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 10/29/2007 15:08:48 |
| 10/31/07 Wed |
Symptom/Description: ITS-hosted Novell infrastructure final decommssion steps (turn server off, detach from storage, delete old data).
When: Wed 10/31/07 5:00pm Contact for more information: Doug Scheel, x61240 or Don Duke, x7221. --- Last Update: 10/31/2007 08:53 Submitted/Last updated by: CS, ITS-USS. - 10/31/2007 08:57:42 | |
| 10/31/07 Wed | PH Client |
Symptom/Description: Directory searches using PH Client, aka IRL Phone Client, are no longer accepted.
When: Wednesday, October 31st, 2007 Resolution or work-around: Cal Poly Directory Information channel is available at http://my.calpoly.edu/. Contact for more information: Service Desk at 756-7000 Additional info: If your business process requires information previously returned by PH but not available from the Cal Poly Directory Information channel, please call the Service Desk at 756-7000 to open a request for access. --- Root cause: CSO Directory Server has been replaced and will be shutdown. Last Update: 10/31/2007 08:00 Submitted/Last updated by: DM/ITS - 10/31/2007 08:23:19 |
| 10/31/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of a local modification
When: 10/31/07 at 8:00 PM Expected uptime: 10/31/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 10/29/2007 11:21 Submitted by: GLW, ITS-CCS/CMS - 10/29/2007 11:23:40 |
| 10/30/07 Tue | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade. Please note that date has changed from 10/23 to 10/30.
When: Tuesday, 10/30/07 from 5:00 pm to Midnight. Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/22/2007 2:32 pm Submitted/Last updated by: tbruns, ITS-Collab Support - 10/22/2007 14:34:34 |
| 10/28/07 Sun |
Symptom/Description: Network maintenance was Successful
When: 10/28/2007 8:00AM When discovered: 10/28/2007 8:00AM Expected uptime: up Resolution or work-around: n/a Contact for more information: Additional info: Internet is back up. --- Root cause: Last Update: 10/28/2007 08:01 Submitted/Last updated by: DD,OPS - 10/28/2007 08:04:10 | |
| 10/28/07 Sun | Campus wide internet outage |
Symptom/Description: Campus wide network outage!!!
When: Sunday Morning 10/28/07 from 6am to 12 noon. Expected uptime: 12:00 noon Resolution or work-around: None Contact for more information: Network Administration at 6-1295 Root cause: Performing an upgrade to Campus border firewall, all "on" campus networks will be unaffected, only traffic to and from internet will be down during outage window. Last Update: 10/26/2007 15:44 Submitted/Last updated by: Ed, Network Admin. - 10/26/2007 15:49:22 |
| 10/28/07 Sun | Campus wide internet outage |
Symptom/Description: Campus wide network outage!!!
When: Sunday Morning 10/28/07 from 6am to 12 noon. Expected uptime: 12:00 noon Resolution or work-around: None Contact for more information: Network Administration at 6-1295 Root cause: Performing an upgrade to border firewall, all "on" campus networks will be unaffected, only traffic to and from internet will be down during outage window. Last Update: 10/26/2007 15:44 Submitted/Last updated by: Ed, Network Admin. - 10/26/2007 15:47:55 |
| 10/25/07 Thu | Various Prod systems |
Symptom/Description: Brief outage in various prod systems this morning
When: 10/25/07 at around 9:30am When discovered: 9:30am Expected uptime: Currently UP! Resolution or work-around: none Contact for more information: Ed at Netadmin 6-1295 Root cause: Human error, miss patch on wrong patch panel. Last Update: 10/25/2007 11:49 Submitted/Last updated by: Ed Netadmin 6-1295 - 10/25/2007 11:55:53 |
| 10/24/07 Wed | Googe Search Appliance |
Symptom/Description: Google Search Appliance successfully rebooted. Collections appear to be providing accurate search results.
When: 10/24/2007 10:50am Contact for more information: srutland@calpoly.edu --- Root cause: Reboot was successful Last Update: 10/24/2007 10:50 Submitted/Last updated by: SR ITS/OCIO - 10/24/2007 10:54:44 |
| 10/24/07 Wed | Google Search Appliance |
Symptom/Description: Google Appliance requires unexpected reboot.
When: 10/24/2007 10am When discovered: 10/24/2007 9am Expected uptime: 10/24/2007 11am Resolution or work-around: Try search queries after the reboot, or use the university search at http://www.google.com/univ/calpoly Contact for more information: srutland@calpoly.edu --- Root cause: Some collections (e.g. Library) have stopped returning results. Rebooting the appliance is the Google recommended fix. Last Update: 10/24/2007 09:59 Submitted/Last updated by: SR, ITS/OCIO - 10/24/2007 10:05:35 |
| 10/24/07 Wed | Google Search Appliance |
Symptom/Description: Google Appliance requires unexpected reboot.
When: 10/24/2007 10am When discovered: 10/24/2007 9am Expected uptime: 10/24/2007 11am Resolution or work-around: Try search queries after the reboot, or use the university search at http://www.google.com/univ/calpoly Contact for more information: srutland@calpoly.edu Additional info: [URL Reference or other document] --- Root cause: Some collections (e.g. Library) have stopped returning results. Rebooting the appliance is the Google recommended fix. Last Update: 10/24/2007 09:59 Submitted/Last updated by: SR, ITS/OCIO - 10/24/2007 10:04:21 |
| 10/23/07 Tue | Master Calendar / R25 |
Symptom/Description: Master Calendar - Resource25 System will be unavailable during Upgrade.
When: Tuesday, 10/23/07 from 5:00 pm to Midnight. Resolution or work-around: none Contact for more information: Terri Bruns, ITS-Collaboration Support 756-7158 or University Scheduling at 756-2461 Last Update: 10/18/2007 17:44 Submitted/Last updated by: tbruns, ITS-Collab Support - 10/18/2007 17:50:01 |
| 10/21/07 Sun |
Symptom/Description: Campus wide internet outage maintenance was Successful.
When: 10/21/2007 8:30AM When discovered: 10/21/2007 8:30 Expected uptime: UP Resolution or work-around: Contact for more information: Additional info:Internet is up and working Root cause: Last Update: 10/21/2007 08:41 Submitted/Last updated by: David OPS - 10/21/2007 08:49:04 | |
| 10/21/07 Sun | Campus Wide Internet Outage |
Symptom/Description: Campus wide internet outage
When: Sunday 10/21/07, from 6am to 12 noon. Expected uptime:12 noon at the latest. Expect intermittent outages throughout the outage window. Resolution or work-around: Internal campus networks will be unaffected; no workaround to get off campus during outage window. Contact for more information: Network Administration at 6-1295 Root cause: Failover testing of all border firewalls and routers for integrity of high availability network design. Last Update: 10/18/2007 20:15 Submitted/Last updated by: Ed NetAdmin. - 10/18/2007 20:29:32 |
| 10/21/07 Sun | Campus Wide Internet Outage |
Symptom/Description: Campus wide internet outage
When: Sunday 10/21/07, from 6am to 12 noon. Expected uptime:12 noon at the latest. Expect intermittent outages throughout the outage window. Resolution or work-around: Internal campus networks will be unaffected, no workaround to get off campus during outage window. Contact for more information: Network Administration at 6-1295 Root cause: Failover testing of all border firewalls and routers for integrity of high availability network design. Last Update: 10/18/2007 20:15 Submitted/Last updated by: Ed NetAdmin. - 10/18/2007 20:27:33 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered if sent from a Cal Poly email addres s to an alumni email account. Mail addressed from non Cal Poly accounts will be delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 3:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 12:25 Submitted/Last updated by: cl, ITS-Collaboration Support - 10/19/2007 12:30:57 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 08:53 Submitted/Last updated by: tob, ITS-Collaboration Support - 10/19/2007 08:57:35 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 3:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 12:25 Submitted/Last updated by: cl, ITS-Collaboration Support - 10/19/2007 12:24:26 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 1:00 pm Resolution or work-around: Resolved. All emails sent during this outage will now be delivered. Contact for more information: ITS Service Desk, 756-7000 --- Last Update: 10/19/2007 12:55 Submitted/Last updated by: Clima, ITS-Collaboration Support - 10/19/2007 12:58:44 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered if sent from a Cal Poly email address to an alumni email account. Mail addressed from non Cal Poly accounts will be delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: Fri, 10/19/07 3:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 12:25 Submitted/Last updated by: cl, ITS-Collaboration Support - 10/19/2007 12:31:36 |
| 10/19/07 Fri | Alumni Email |
Symptom/Description: Alumni Email is not being delivered.
When discovered: Fri, 10/19/07 8:15 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: To be determined Last Update: 10/19/2007 08:53 Submitted/Last updated by: tob, ITS-Collaboration Support - 10/19/2007 08:56:53 |
| 10/17/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of a local modification and patch.
When: 10/17/07 at 8:00 PM Expected uptime: 10/17/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 10/15/2007 15:25 Submitted by: GLW, ITS-CCS/CMS - 10/15/2007 15:28:09 |
| 10/14/07 Sun |
Symptom/Description: Network maintenance was Successful. Internet is back up
When: 10/14/07 12:08PM When discovered: [Date and clock time] Expected uptime: up Resolution or work-around: Contact for more information: Additional info: Internet is up. --- Root cause: Last Update: 10/14/2007 12:06 Submitted/Last updated by: [initials, department] - 10/14/2007 12:09:07 | |
| 10/14/07 Sun |
Symptom/Description: Internet outbound and inbound traffic will be down
When: 10/14/07 6:00AM-12:00PM When discovered: [Date and clock time] Expected uptime: 12:00PM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Internet Outbound and Inbound Traffic will be down for network maintenance. --- Root cause: Last Update: 10/14/2007 08:31 Submitted/Last updated by: [initials, department] - 10/14/2007 08:40:11 | |
| 10/12/07 Fri | Mirapoint Email Gateway |
Symptom/Description: Unable to send email from database applications, resolved.
When discovered: 10/12/2007 10:00 AM Resolution or work-around: Resolved Additional info: These application may be impacted by the sendmail problem: Emailcal Advancement BlackBoard --- Root cause: Outgoing email gateway connection rate limiting, due to high connection rate, went it effect automatically. Last Update: 10/12/2007 11:47 Submitted/Last updated by: JPP, ITS - 10/12/2007 11:54:20 |
| 10/10/07 Wed |
Symptom/Description:Resource 25 Down
When: 8:00 pm 10/10 When discovered: Expected uptime:10:00 pm 10/10 Resolution or work-around: none Contact for more information:dkgrant x0186 Additional info: Resource 25 down due to Oracle Required Maintenance --- Root cause:Problem with Oracle Database Last Update: 10/10/2007 20:02 Submitted/Last updated by: dkg collab services - 10/10/2007 20:04:21 | |
| 10/10/07 Wed |
Symptom/Description:Resource 25 Restarted
When: 9:46 pm 10/10 When discovered: Expected uptime:9:46 pm 10/10 Resolution or work-around: none Contact for more information:dkgrant x0186 Additional info: Resource 25 Oracle Maintenance completed, further Maintenance will be required in the near future --- Root cause:Problem with Oracle Database Last Update: 10/10/2007 20:02 Submitted/Last updated by: dkg collab services - 10/10/2007 21:47:07 | |
| 10/10/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft Environment will be down for installation of local modifications
When: 10/10/07 at 8:00 PM Expected uptime: 12/10/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 10/08/2007 12:42 Submitted by: GLW, ITS-CCS/CMS - 10/08/2007 12:45:08 |
| 10/08/07 Mon | PH Directory |
Symptom/Description: PH Client (IRL Phone Client) will be not be able to make a connection.
When: Starting October 31, 2007 Resolution or work-around: Instead use the Cal Poly Directory Information channel from the portal at http://my.calpoly.edu/. Contact for more information: identity-management@calpoly.edu --- Root cause: The PH Directory, to which the PH client connects, will be shut off soon. This is a step in that process. Last Update: 10/08/2007 14:58 Submitted/Last updated by: PR, ITS Information Management - 10/08/2007 15:59:10 |
| 10/05/07 Fri | Wireless Macintosh Users |
Symptom/Description: UPDATE 10/5/07, Wireless Macintosh Users: Some get the error "Blocked by Administrator", after they download the Mac CCA agent and attempt to log in. NetAdmin continues to work with Cisco; we do have TWO fixes for this. 1. Please see this link for the first fix: http://wireless/troubleshooting.html
2. Cisco advises that IPV6 must be DISABLED. To disable IP V6: System Preferences > Network > Airport > TCP/IP > Configure IPV6 > Set to OFF
When: 10/5/07, 4:30 Resolution or work-around: http://wireless/troubleshooting.html Root cause: NetAdmin working with Cisco Last Update: 10/05/2007 16:48 Submitted/Last updated by: AA, NetAdmin - 10/05/2007 16:59:12 |
| 10/04/07 Thu | Wireless Macintosh Users |
Symptom/Description: Wireless Macintosh Users: Some Mac users get the error message, "Blocked by Administrator", after they download the Mac CCA agent and attempt to log in with it. Cisco advises that IPV6 must be DISABLED. This fix has been successful on affected Macintoshes.
When: 10/4/07, 3pm Resolution or work-around: To disable IP V6 on a Macintosh: System Preferences > Network > Airport > TCP/IP > Configure IPV6 > Set to OFF Contact for more information: NetAdmin, x61295 Root cause: Possible CCA conflict with IP V6 Last Update: 10/04/2007 15:09 Submitted/Last updated by: AA, NetAdmin - 10/04/2007 15:30:05 |
| 10/03/07 Wed | iPhone users on Wireless |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes. To view your mac address, go to: Settings > General > About
When: 8:00am, 10/3/07 Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:16:54 |
| 10/03/07 Wed | Wireless Macintosh Users |
Symptom/Description: Wireless Macintosh Users: Starting today, download and use the Cisco Clean Access Agent to use wireless. To do this, simply login to wireless as normal with your browser; you will be prompted to download/install the Agent. Requires Mac OSX.
When: 10/3/07, 8:00am Contact for more information: ITS Service Desk Root cause: Required system upgrade Last Update: 10/03/2007 08:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:17:31 |
| 10/03/07 Wed | Wireless Macintosh Users |
Symptom/Description: Wireless Macintosh Users: Starting today, download and use the Cisco Clean Access Agent to use wireless. To do this, simply login to wireless as normal with your browser; you will be prompted to download/install the Agent. Requires Mac OSX.
When: 10/3/07, 8:00am Contact for more information: ITS Service Desk Root cause: Required system upgrade Last Update: 10/03/2007 09:37 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 09:43:48 |
| 10/03/07 Wed | iPhone users on Wireless |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes.
When: 8:00am, 10/3/07 Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:12:03 |
| 10/03/07 Wed |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes.
When: 8:00am, 10/3/07 When discovered: [Date and clock time] Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:10:50 | |
| 10/03/07 Wed | iPhone users on Wireless |
Symptom/Description: iPhone Users on Campus Wireless: Please contact the ITS Service Desk (x67000) and provide your device's wireless mac address to gain access to campus wireless. This is a requirement due to recent wireless changes.
When: 8:00am, 10/3/07 When discovered: [Date and clock time] Contact for more information: ITS Service Desk, x67000 Last Update: 10/03/2007 8:07 Submitted/Last updated by: AA, NetAdmin - 10/03/2007 10:11:23 |
| 10/03/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification and patch.
When: 10/3/07 at 8:00 PM Expected uptime: 10/3/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 10/01/2007 10:34 Submitted by: GLW< ITS-CCS/CMS - 10/01/2007 10:37:00 |
| 10/02/07 Tue | Remedy |
Symptom/Description: All Remedy applications are back up and available.
When: 10/2/07 at 5:00 p.m. Expected uptime: 10/2/07 by 5:30 p.m. Resolution or work-around: NONE Contact for more information: Additional info: Password maintenance completed and applications tested Root cause: Password maintenance Last Update: 10/02/2007 12:22 Submitted/Last updated by: AAW, ITS Service Desk, 62516 - 10/02/2007 17:27:18 |
| 10/02/07 Tue | Remedy |
Symptom/Description: All Remedy applications (Help Desk, Remedy Web, Training Registration System, Site License, Pinhole requests will be down for annual password maintenance from 5-6 p.m.
When: 10/2/07 at 5:00 p.m. Expected uptime: 6:00 p.m. Resolution or work-around: NONE Contact for more information: Additional info: Please make sure to log off of all Remedy applications by 5:00 pm to not lose any data updates to Remedy. Root cause: Password maintenance Last Update: 10/02/2007 12:22 Submitted/Last updated by: AAW, ITS Service Desk, 62516 - 10/02/2007 12:28:58 |
| 10/02/07 Tue | Remedy |
Symptom/Description: All Remedy applications (Help Desk, Remedy Web, Training Registration System, Site License, Pinhole requests will be down for annual password maintenance from 5-6 p.m.
When: 10/2/07 at 5:00 p.m. Expected uptime: 10/2/07 by 6:00 p.m. Resolution or work-around: NONE Contact for more information: Additional info: Please make sure to log off of all Remedy applications by 5:00 pm to not lose any data updates to Remedy. Root cause: Password maintenance Last Update: 10/02/2007 12:22 Submitted/Last updated by: AAW, ITS Service Desk, 62516 - 10/02/2007 12:31:29 |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance.
When: Sunday 9/30/2007 6:00am Expected uptime: Sunday 9/30/2007 2:30PM Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/28/2007 09:01 Submitted/Last updated by: RPM/ISI - 09/30/2007 13:51:24 | |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance. NOW AVAILABLE
When: Sunday 9/30/2007 6:00am Expected uptime: NOW AVAILABLE Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/30/2007 17:45 Submitted/Last updated by: RPM/OPS - 09/30/2007 17:51:44 | |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance.
When: Sunday 9/30/2007 6:00am Expected uptime: Sunday 9/30/2007 2PM Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/28/2007 09:01 Submitted/Last updated by: RPM/ISI - 09/30/2007 10:09:14 | |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Scheduled Maintenance - CANCELLED
When: 9/28/07 at 5:00 p.m. Expected uptime: N/A Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Programmer unavailable today. Downtime will be rescheduled for Tuesday, 10/2/07 at 5:00 p.m. Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 16:11:14 |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Scheduled Maintenance - CANCELLED
When: 9/28/07 at 5:00 p.m. Expected uptime: N/A Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Programmer unavailable today. Downtime will be rescheduled for Tuesday, 10/2/07 at 5:00 p.m. Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 16:12:15 |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLA's (Service Level Agreement) will be decommissioned starting Saturday.
When: 9/29/07 10:00am Resolution or work-around: All computers that were using Novell should be migrated to Windows for file storage and authentication. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:44:38 |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Schedule Maintenance
When: 9/28/07 at 5:00 p.m. Expected uptime: 9/28/07 at 6:00 p.m. Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Please make sure you log out of Remedy by 5:00 p.m. to make sure you don't lose any updates to Remedy Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 14:46:19 |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLA will be decommissioned.
When: 9/29/07 10:00am Resolution or work-around: All computers that were using Novell should be migrated to Windows for file storage and authentication. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:36:59 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: COBOL Processing Not Available for HRSA 8.x Development Instances
When: 9/28/07 9:00 AM Expected uptime: TBD Resolution or work-around:None at this time Contact for more information:ITS Service Desk 756-7000 option 3 - CSU wide problem, ticket # 104471 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:46:54 |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLAs (Service Level Agreements) supported by ITS will be decommissioned starting Saturday.
When: 9/29/07 10:00am Resolution or work-around: Migration to Windows will provide similar services. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:52:01 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: COBOL Processing Not Available for HRSA 8.x Development Instances
When: 9/28/07 9:00 AM Expected uptime: TBD Resolution or work-around:None at this time Contact for more information:ITS Service Desk 756-7000 option 3 - CSU wide problem, ticket # 104471 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:17:34 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: No COBOL Programs can be run in HRSA Development Environment
When: 9/28/07 9:00am Expected uptime: TBD Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:10:06 |
| 09/28/07 Fri |
Symptom/Description: Portal, PASS, PolyData/Data
Warehouse, Student Pay, MCA, PolyProfile, Resource25/Events will be unavailable Sunday morning during planned system maintenance.
When: Sunday 9/30/2007 6:00am Expected uptime: Sunday 9/30/2007 12 noon Resolution or work-around: Access to PeopleSoft, Blackboard, Email and Calendar applications will remain available via my.calpoly.edu. Email and Calendar will also be accessible via desktop clients (Thunderbird, Outlook, Safari, etc.) Contact for more information: ITS/OPS x65512 --- Root cause: Planned maintenance on shared storage. Last Update: 09/28/2007 09:01 Submitted/Last updated by: RPM/ISI - 09/28/2007 09:10:33 | |
| 09/28/07 Fri | Novell Servers |
Symptom/Description:Novell Servers that provide file storage and workstation authentication for ITS and SLA's (Service Level Agreement) supported by ITS will be decommissioned starting Saturday.
When: 9/29/07 10:00am Resolution or work-around: Migration to Windows will provide similar services. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:Service change Last Update: 09/28/2007 13:22 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 13:50:28 |
| 09/28/07 Fri | Remedy |
Symptom/Description: Remedy Schedule Maintenance
When: 9/28/07 at 5:00 p.m. Expected uptime: 9/28/07 at 6:00 p.m. Resolution or work-around: NONE Contact for more information: ITS Service Desk 756-7000 Option 0 Additional info: Please make sure you log out of Remedy by 5:00 p.m. to make sure you don't lose any updates to Remedy --- Root cause: Annual Password Maintenance Last Update: 09/28/2007 14:40 Submitted/Last updated by: AAW - ITS Service Desk - 09/28/2007 14:44:57 |
| 09/28/07 Fri | PeopleSoft HRSA Development |
Symptom/Description: No Cobalt Programs can be run in HRSA Development Environment
When: 9/28/07 9:00am Expected uptime: TBD Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:TBD Last Update: 09/28/2007 14:00 Submitted/Last updated by: JBG ITS Service Desk - 09/28/2007 14:08:19 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:47:50 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description: ( NOW AVAILABLE) CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 Root cause: TBD Last Update: 09/27/2007 15:10 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 15:09:05 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMSWTS) is not available to those not already logged in.
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 < Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:44:16 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:48:30 |
| 09/27/07 Thu | CMS Windows Terminal Svcs |
Symptom/Description:CMS Windows Terminal Services (CMS-WTS) is not available (Unless already logged in).
When: 9/27/07 2:30pm Expected uptime: 9/27/07 3:30pm Resolution or work-around:None at this time. Contact for more information:ITS Service Desk 756-7000 option 3 < Root cause: TBD Last Update: 09/27/2007 14:37 Submitted/Last updated by: JBG ITS Service Desk - 09/27/2007 14:46:54 |
| 09/26/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 9/26/07 at 8:00 PM Expected uptime: 9/26/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects. Last Update: 09/24/2007 11:49 Submitted by: GLW ITS-CCS/CMS - 09/24/2007 11:48:38 |
| 09/25/07 Tue | Remedy |
Symptom/Description: Planned Maintenance 09/28/07 5:00 PM to 5:30 PM -- CANCELLED
When: 09/28/07 5:00 PM Expected uptime: N/A Contact for more information: Service Desk --- Last Update: 09/25/2007 14:15 Submitted/Last updated by: JPP, ITS-AAS-CS - 09/28/2007 16:13:24 |
| 09/25/07 Tue | Remedy |
Symptom/Description: Planned Maintenance 09/28/07 5:00 PM to 5:30 PM
When: 09/28/07 5:00 PM Expected uptime: 09/28/07 5:30 PM Contact for more information: Service Desk --- Last Update: 09/25/2007 14:15 Submitted/Last updated by: JPP, ITS-AAS-CS - 09/25/2007 14:19:34 |
| 09/20/07 Thu |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 10/21/07 12:00am Expected uptime: 10/21/07 6:00pm Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Last Update: 09/20/2007 12:09 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:15:36 | |
| 09/19/07 Wed | Cal Poly Directory |
Symptom/Description: RESOLVED: Emeriti were not found in Cal Poly Directory Information searches. Now all emeriti are visible in the Directory.
When: 9/13/2007 When discovered: 9/18/2007 Expected uptime: Monday, 9/24/2007 Resolution or work-around: All services remained available to persons with emeritus status, but their directory entries were not found in a directory search. Problem was corrected and now all emeriti are listed in the Directory. Contact for more information: identity-management@calpoly.edu --- Root cause: Directory search restrict flag is dependent on PH email data, which is no longer available in the PH directory. Last Update: 09/24/2007 8:52 Submitted/Last updated by: PR, ITS Information Management - 09/24/2007 08:54:16 |
| 09/19/07 Wed | Cal Poly Directory |
Symptom/Description: Emeriti are not found in Cal Poly Directory Information searches
When: 9/13/2007 When discovered: 9/18/2007 Expected uptime: Monday, 9/24/2007 Resolution or work-around: All services remain available to persons with emeritus status, but their directory entries are not found in a directory search. If emeritus information is required for business processes, please contact identity-management@calpoly.edu. Contact for more information: identity-management@calpoly.edu --- Root cause: Directory search restrict flag is dependent on PH email data, which is no longer available in the PH directory. Last Update: 09/19/2007 16:06 Submitted/Last updated by: PR, ITS Information Management - 09/21/2007 09:08:05 |
| 09/19/07 Wed | Resource25 |
Symptom/Description:Resource25 Campus Scheduling Services maintenance complete
When: Wed, 9/19/07 07:22 pm Expected uptime: Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: To apply a patch to resolve disconnection problems. --- Root cause: To Be Determined Last Update: 09/19/2007 18:00 Submitted/Last updated by: dkg - Collaboration Support - 09/19/2007 19:22:55 |
| 09/19/07 Wed | Resource25 |
Symptom/Description:Resource25 Campus Scheduling Services will be down for maintenance.
When: Wed, 9/19/07 6:00 pm to 9:00 pm Expected uptime: Wed, 9/19/07 at 9:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: To apply a patch to resolve disconnection problems. --- Root cause: To Be Determined Last Update: 09/19/2007 18:00 Submitted/Last updated by: TBruns, ISI - Collaboration Support - 09/19/2007 18:05:01 |
| 09/19/07 Wed | Cal Poly Directory |
Symptom/Description: Emeriti are not found in Cal Poly Directory Information searches
When: 9/13/2007 When discovered: 9/18/2007 Expected uptime: Unknown Resolution or work-around: All services remain available to persons with emeritus status, but their directory entries are not found in a directory search. If emeritus information is required for business processes, please contact identity-management@calpoly.edu. Contact for more information: identity-management@calpoly.edu --- Root cause: Directory search restrict flag is dependent on PH email data, which is no longer available in the PH directory. Last Update: 09/19/2007 16:06 Submitted/Last updated by: PR, ITS Information Management - 09/19/2007 16:15:45 |
| 09/19/07 Wed | Resource25 |
Symptom/Description:Resource25 Campus Scheduling Services will be down for maintenance.
When: Wed, 9/19/07 6:00 pm to 9:00 pm Expected uptime: Wed, 9/19/07 at 9:00 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: To apply a patch to resolve disconnection problems. --- Root cause: To Be Determined Last Update: 09/19/2007 18:00 Submitted/Last updated by: TBruns, ISI - Collaboration Support - 09/19/2007 18:06:20 |
| 09/19/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 9/19/07 at 8:00 PM Expected uptime: 9/19/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 09/17/2007 10:40 Submitted by: GLW< ITS-CCS/CMS - 09/17/2007 10:40:00 |
| 09/13/07 Thu | PH Directory |
Symptom/Description: PH directory is unresponsive
When: 9/13/2007 11:30am When discovered: 9/13/2007 2:30pm Expected uptime: 9/13/2007 4:00pm Resolution or work-around: Use Cal Poly Directory via http://my.calpoly.edu/ Contact for more information: identity-management@calpoly.edu --- Root cause: Database is locking during maintenance to all entries to remove obsolete "email" data. Last Update: 09/13/2007 14:39 Submitted/Last updated by: PR, ITS Info Management - 09/13/2007 14:47:20 |
| 09/12/07 Wed |
Symptom/Description: Symantec Anti-Virus v9.x managed client updates are now occuring (automatic, background process).
When: Wed 9/12/07 2:00pm --- Root cause: Symantec server side configuration needed to be adjusted (escalated to Symantec tech team) Last Update: 09/12/2007 15:02 Submitted/Last updated by: CS, ITS-USS - 09/12/2007 15:06:10 | |
| 09/12/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft Environment will be down for installation of local modifications and patches.
When: 9/12/07 at 8:00 PM Expected uptime: 9/12/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 09/10/2007 11:16 Submitted by: GLW, ITS_CCS/CMS - 09/10/2007 11:19:12 |
| 09/11/07 Tue | KeyServer & License Manager |
Symptom/Description:Keyserver and License Management Server are now available
When: Fri Sept 14, 2007 - 07:30 AM Expected uptime: Fri Sept 14, 2007 - 08:15 AM Resolution or work-around: None Contact for more information: C. Broome 756-7307 Additional info: Affects Keyserver, license managers for ArcGIS, Autodesk 2006, Maple, S-Plus --- Root cause: Local upgrade successfully completed. Last Update: 09/14/2007 08:15 Submitted/Last updated by: CCB, ITS-USS - 09/14/2007 08:20:49 |
| 09/11/07 Tue | KeyServer & License Manager |
Symptom/Description:Keyserver and License Management Server will be down for local upgrade
When: Fri Sept 14, 2007 - 07:30 AM Expected uptime: Fri Sept 14, 2007 - 08:30 AM Resolution or work-around: None Contact for more information: C. Broome 756-7307 Additional info: Affect Keyserver, license managers for ArcGIS, Autodesk 2006, Maple, S-Plus --- Root cause: Disk expansion Last Update: 09/11/2007 08:15 Submitted/Last updated by: CCB, ITS-USS - 09/11/2007 08:20:21 |
| 09/11/07 Tue | KeyServer & License Manager |
Symptom/Description:Keyserver and License Management Server will be down for local upgrade
When: Fri Sept 14, 2007 - 07:30 AM Expected uptime: Fri Sept 14, 2007 - 08:30 AM Resolution or work-around: None Contact for more information: C. Broome 756-7307 Additional info: Affect Keyserver, license managers for ArcGIS, Autodesk 2006, Maple S-Plus --- Root cause:Disk expansion Last Update: 09/11/2007 08:15 Submitted/Last updated by: CCB, ITS-USS - 09/11/2007 08:19:12 |
| 09/10/07 Mon | PH directory |
Symptom/Description: PH directory "email" field (email delivery address) is no longer maintained. The "send-email-to" Cal Poly address is not affected.
When: 9/7/2007 Resolution or work-around: Submit an ad hoc data request if email delivery address information is required. Contact for more information: identity-management@calpoly.edu --- Root cause: With rollout of LDAP mail routing, PH email address is no longer being updated. Last Update: 09/10/2007 15:02 Submitted/Last updated by: PR, ITS Information Management - 09/10/2007 15:10:28 |
| 09/10/07 Mon |
Symptom/Description: PH directory "email" field (email delivery address) is no longer maintained. The "send-email-to" Cal Poly address is not affected.
When: 9/7/2007 Resolution or work-around: Submit an ad hoc data request if email delivery address information is required. Contact for more information: identity-management@calpoly.edu --- Root cause: With rollout of LDAP mail routing, PH email address is no longer being updated. Last Update: 09/10/2007 15:02 Submitted/Last updated by: PR, ITS Information Management - 09/10/2007 15:09:30 | |
| 09/09/07 Sun | Blackboard Production System |
Symptom/Description: Blackboard System will not be available today and possibly into Monday morning. Scheduled quarterly file system maintenance has encountered errors. File system restoration in progress.
When discovered: Sunday, 09/09/07 at 9:30 am Expected uptime: By Monday, 09/10/07 at noon. Resolution or work-around: None Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Root cause: To be determined Last Update: 09/09/2007 10:23 Submitted/Last updated by: Terri Bruns, Collaboration Svcs - 09/09/2007 10:37:53 |
| 09/09/07 Sun | Blackboard Production System |
Symptom/Description: Blackboard System will not be available today and possibly into Monday morning. Scheduled quarterly file system maintenance has encountered errors. File system restoration in progress.
When discovered: Sunday, 09/09/07 at 9:30 am Expected uptime: By Monday, 09/10/07 at noon. Resolution or work-around: None Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Root cause: To be determined Last Update: 09/09/2007 10:23 Submitted/Last updated by: Terri Bruns, Collaboration Svcs - 09/09/2007 10:36:15 |
| 09/07/07 Fri | PH Client |
Symptom/Description: PH Client not connecting to server.
When: 9/6/2007 9:30pm - 9/7/2007 Expected uptime: 9/7/2007 10:00am Workaround: Use directory search channel in the portal. Contact for more information: Dan Malone --- Root cause: Removal of IP address on cezanne in support of mail routing project. Last Update: 09/07/2007 08:30 Submitted/Last updated by: DM/ITS - 09/07/2007 08:34:32 |
| 09/07/07 Fri | Email Delivery Address Updates |
Description: Email Delivery Address (EDA) updates may now be entered in My Cal Poly Portal, but there will be a 1-2 hour delay for them to be processed as we monitor new services.
Time: Friday, 9/7/07 from 12:30 pm to 2:30 pm Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail Routing cutover was successful. EDA updates will return to normal processing times (usually 10-15 minutes) after 2:30 this afternoon. --- Last Update: 9/7/07 1:00 pm Submitted/Last updated by: tob, Collab Svcs - 09/07/2007 13:14:37 |
| 09/07/07 Fri | PH Client |
Symptom/Description: FIXED: PH Client not connecting to server.
When: 9/6/2007 9:30pm - 9/7/2007 8:50am Expected uptime: 9/7/2007 10:00am Workaround: Use directory search channel in the portal. Contact for more information: Dan Malone --- Root cause: Removal of IP address on cezanne in support of mail routing project. Fix: ns.calpoly.edu now pointing directly to cezanne. Last Update: 09/07/2007 08:55 Submitted/Last updated by: DM/ITS - 09/07/2007 08:55:23 |
| 09/07/07 Fri | Email Delivery Address Updates |
Description: Email Delivery Address (EDA) updates may now be entered in My Cal Poly Portal, but there will be a 1-2 hour delay for them to be processed as we monitor new services.
Time: Friday, 9/7/07 from 12:30 to 2:30 Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail Routing cutover was successful. EDA updates will return to normal processing times (usually 10-15 minutes) after 2:30 this afternoon. --- Last Update: 9/7/07 1:00 pm Submitted/Last updated by: tob, Collab Svcs - 09/07/2007 13:12:53 |
| 09/07/07 Fri | PH Client |
Symptom/Description: FIXED: PH Client not connecting to server.
When: 9/6/2007 9:30pm - 9/7/2007 8:50am Expected uptime: 9/7/2007 10:00am Workaround: Use directory search channel in the portal. Contact for more information: Dan Malone --- Root cause: Removal of IP address on cezanne in support of mail routing project. Fix: ns.calpoly.edu now pointing directly to cezanne. Last Update: 09/07/2007 08:55 Submitted/Last updated by: DM/ITS - 09/07/2007 08:54:57 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
Upgrade Begins: Thurs, 9/7/07 at noon Completion/EDA Updates Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:41:22 |
| 09/06/07 Thu | Email Delivery Systems |
Description: Email Delivery Address (EDA) updates from within the My Cal Poly Portal will not be allowed during Campus email delivery services upgrade.
Upgrade Begins: Thurs, 9/7/07 at noon Expected Upgrade Completion/EDA Updates Re-Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail will be delivered normally except for some delays between 9 pm and 11 pm. People attempting to update EDA's will receive the message, "Users may not update their Email Delivery Address from noon on Thursday, 9/6/07 until noon on Friday, 9/7/07 due to email maintenance. Please try again later." --- Last Update: 9/5/7 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:49:48 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
When: Thurs, 9/7/07 at noon Expected work completion: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:37:44 |
| 09/06/07 Thu | Email Delivery Systems |
Description: Email Delivery Address (EDA) updates from within the My Cal Poly Portal will not be allowed during Campus Email delivery services upgrade.
Upgrade Begins: Thurs, 9/7/07 at noon Expected Upgrade Completion/EDA Updates Re-Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Add'l info: Mail will be delivered normally except for some delays between 9 pm and 11 pm. People attempting to update EDA's will receive the message, "Users may not update their Email Delivery Address from noon on Thursday, 9/6/07 until noon on Friday, 9/7/07 due to email maintenance. Please try again later." --- Last Update: 9/5/7 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:48:27 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
Upgrade Begins: Thurs, 9/7/07 at noon All work complete by: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:39:24 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery services are being upgraded. Email Delivery Address updates from within the My Cal Poly Portal will not be allowed.
Upgrade Begins: Thurs, 9/7/07 at noon Expected Upgrade Completion & EDA Updates Re-Enabled at: Friday, 9/7/07 at noon Contact for more information: ITS Service Desk 756-7000 Additional info: Mail will be delivered normally except for slight delays between 9 pm and 11 pm. --- Last Update: 09/05/2007 6:35 pm Submitted/Last updated by: tob, Collab Svcs - 09/05/2007 18:43:02 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery service upgrade
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal during this upgrade except for a short half hour period at the very end of the upgrade when email delivery will be delayed. This will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:13:47 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery service upgrade
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal during this upgrade except for a short half hour period at the very end when email delivery will be delayed for a short period. This delay will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:15:09 |
| 09/06/07 Thu | Email Delivery Systems |
Symptom/Description: Email delivery service maintenance
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal except for a short half hour period at the very end of the upgrade when email delivery will be delayed. This will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:12:14 |
| 09/05/07 Wed | Student Pay |
Symptom/Description:(RESOLVED) Student Time keeper log-in using single click has intermittent slow access.
When: 9/05/07 9:30am Expected uptime: TBD Resolution or work-around:Continue to try and log in. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknown at this time. Last Update: 09/05/2007 11:30am Submitted/Last updated by: JBG ITS Service Desk. - 09/05/2007 13:53:37 |
| 09/05/07 Wed | Student Pay |
Symptom/Description: Student Time keeper log-in using single click has intermittent slow access.
When: 9/05/07 9:30am Expected uptime: TBD Resolution or work-around:Continue to try and log in. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknown at this time. Last Update: 09/05/2007 10:54 Submitted/Last updated by: JBG ITS Service Desk. - 09/05/2007 11:07:26 |
| 09/05/07 Wed |
Symptom/Description: Student Time keeper log-in using single click has intermittent slow access.
When: 9/05/07 9:30am Expected uptime: TBD Resolution or work-around:Continue to try and log in. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknown at this time. Last Update: 09/05/2007 10:54 Submitted/Last updated by: JBG ITS Service Desk. - 09/05/2007 11:03:56 | |
| 09/05/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 9/5/07 at 8:00 PM Expected uptime: 9/5/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 08/31/2007 11:14 Submitted by: GLW, ITS_CCS/CMS - 08/31/2007 11:18:30 |
| 09/04/07 Tue | Keyserver & License managers |
Symptom/Description: Keyserver and Maple/ArcGIS/S-Plus license managers will be down for upgrades and expansion. Systems are now up.
When: Tues Sept 4th, 4:00 PM Expected uptime: Tues Sept 4th, 5:00 PM Resolution or work-around:None available. Contact for more information: C. Broome, 6-7307 --- Root cause: Upgrades and extension of resources. Last Update: 09/05/2007 06:45 Submitted/Last updated by: CCB, ITS-USS - 09/05/2007 06:44:41 |
| 09/04/07 Tue | Keyserver & License managers |
Symptom/Description: Keyserver and Maple/ArcGIS/S-Plus license managers will be down for upgrades and expansion.
When: Tues Sept 4th, 4:00 PM Expected uptime: Tues Sept 4th, 5:00 PM Resolution or work-around:None available. Contact for more information: C. Broome, 6-7307 Additional info: [URL Reference or other document] --- Root cause: Upgrades and extension of resources. Last Update: 09/04/2007 09:54 CCB Submitted/Last updated by: [initials, department] - 09/04/2007 09:54:06 |
| 09/04/07 Tue | StudentPay (PeopleSoft) |
Symptom/Description: We had calls reporting problems with Student Pay
When: 9/4/07 10 AM When discovered: 9/4/07 between 8:54 AM and 11:20 AM Additional info: The Unisys Data Center experienced a file system failure on CSSLU264. The /hr and /fs file directories on CSSLU264 were un-mounted and caused severe performance issues with several campuses. The process schedulers have been restarted and the application services are currently being brought up. This problem will be tracked in ticket # 62292. Root cause: At this time, the root cause is unknown. The problem has been escalated and the necessary resources have been assigned to continue to investigate the incident and identify the root cause of the problem. Last Update: 09/04/2007 15:25 Submitted/Last updated by: KKH ITS Service Desk - 09/04/2007 16:23:36 |
| 09/04/07 Tue | Keyserver & License managers |
Symptom/Description: Keyserver and Maple/ArcGIS/S-Plus license managers will be down for upgrades and expansion.
When: Tues Sept 4th, 4:00 PM Expected uptime: Tues Sept 4th, 5:00 PM Resolution or work-around:None available. Contact for more information: C. Broome, 6-7307 --- Root cause: Upgrades and extension of resources. Last Update: 09/04/2007 09:54 Submitted/Last updated by: CCB, ITS-USS - 09/04/2007 09:55:58 |
| 09/04/07 Tue |
Symptom/Description: We had calls reporting problems with Student Pay
When: 9/4/07 10 AM When discovered: 9/4/07 between 8:54 AM and 11:20 AM Additional info: The Unisys Data Center experienced a file system failure on CSSLU264. The /hr and /fs file directories on CSSLU264 were un-mounted and caused severe performance issues with several campuses. The process schedulers have been restarted and the application services are currently being brought up. This problem will be tracked in ticket # 62292. Root cause: At this time, the root cause is unknown. The problem has been escalated and the necessary resources have been assigned to continue to investigate the incident and identify the root cause of the problem. Last Update: 09/04/2007 15:25 Submitted/Last updated by: KKH ITS Service Desk - 09/04/2007 16:17:48 | |
| 08/31/07 Fri | Email Delivery Systems |
Symptom/Description: Email delivery service maintenance
When: Thursday, September 6 starting at noon Expected work completion: Thursday, September 6 at 9 p.m. Contact for more information: ITS Service Desk 6-7000 Additional info: ITS will be upgrading the way email is routed on campus. Email delivery will be processed as normal except for a short half hour period at the very end of the upgrade when email delivery will be delayed. This will occur sometime between 7 and 9 p.m. This message will be updated with the exact delivery delay period Thursday afternoon. --- Last Update: 08/31/2007 16:00 Submitted/Last updated by: dr, Service Desk - 08/31/2007 16:10:29 |
| 08/29/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 8/29/07 at 8:00 PM Expected uptime: 8/29/07 at Midnight. Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 08/27/2007 11:03 Submitted by: GLW, ITS-CCS/CMS - 08/27/2007 11:06:39 |
| 08/27/07 Mon |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 9/2/07 12:00am Expected uptime: 9/2/07 6:00am Resolution or work-around:None Contact for more information:CMS Call Center 756-7000 option3 Last Update: 08/27/2007 15:02 Submitted/Last updated by: JBG CMS Call Center - 08/27/2007 15:10:04 | |
| 08/24/07 Fri | KeyServer/License Managers |
Symptom/Description: RESOLVED ---KeyServer & License management server is running, but may not be accessible. Affects launching keyserved software on desktop, ArcGIS, S-Plus 2006, Maple, Autodesk 2006 and older Matlab versions. This affects a limited number of workstations. When: Fri Aug 24, 08:10 am When discovered: Fri Aug 24, 08:05 am Expected uptime: Now up - 11:45 am, 8.24.2007 Resolution or work-around: Contact for more information: Chris Broome, 6-7307 --- Root cause:Network changes were backed out Last Update: 08/24/2007 11:50 am Submitted/Last updated by: CCB, USS - 08/24/2007 12:04:40 |
| 08/24/07 Fri | KeyServer/License Managers |
Symptom/Description: KeyServer & License management server is down. Affects launching keyserved software on desktop, ArcGIS, S-Plus 2006, Maple, Autodesk 2006 and older Matlab versions.
When: Fri Aug 24, 08:10 am When discovered: Fri Aug 24, 08:05 am Expected uptime: TBD Resolution or work-around: Contact for more information: Chris Broome, 6-7307 --- Root cause:Not yet determined; possible O.S. problem Last Update: 08/24/2007 10:17 am Submitted/Last updated by: CCB, USS - 08/24/2007 10:18:48 |
| 08/24/07 Fri | KeyServer/License Managers |
Symptom/Description: KeyServer & License management server is running, but may not be accessible. Affects launching keyserved software on desktop, ArcGIS, S-Plus 2006, Maple, Autodesk 2006 and older Matlab versions. This affects a limited number of workstations. When: Fri Aug 24, 08:10 am When discovered: Fri Aug 24, 08:05 am Expected uptime: TBD Resolution or work-around: Contact for more information: Chris Broome, 6-7307 --- Root cause:Not yet determined; possible connectivity problem Last Update: 08/24/2007 11:36 am Submitted/Last updated by: CCB, USS - 08/24/2007 11:46:46 |
| 08/24/07 Fri | KeyServer/License Managers |
Symptom/Description: KeyServer & License management virtual host is down. Affects launching keyserved software on desktop, ArcGIS, S-Plus 2006, Maple, Autodesk 2006 and older Matlab versions.
When: Fri Aug 24, 08:10 am When discovered: Fri Aug 24, 08:05 am Expected uptime: TBD Resolution or work-around: Contact for more information: Chris Broome, 6-7307 --- Root cause:Not yet determined Last Update: 08/24/2007 08:24 Submitted/Last updated by: CCB, USS - 08/24/2007 08:31:45 |
| 08/24/07 Fri | KeyServer/License Managers |
Symptom/Description: KeyServer & License management virtual host is down. Affects launching keyserved software on desktop, ArcGIS, S-Plus, Autdesk and older Matlab versions.
When: Fri Aug 24, 08:10 am When discovered: Fri Aug 24, 08:05 am Expected uptime: TBD Resolution or work-around: Contact for more information: Chris Broome, 6-7307 --- Root cause:Not yet determined Last Update: 08/24/2007 08:24 Submitted/Last updated by: CCB, USS - 08/24/2007 08:29:31 |
| 08/22/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 8/22/07 at 8;00 PM Expected uptime: 8/22/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 08/20/2007 09:43 Submitted by: GLW, ITS-CCS/CMS - 08/20/2007 09:42:34 |
| 08/21/07 Tue | Email gateways |
Symptom/Description: Email delays at 9:00am today, resolved
When discovered: 0900 08/21/2007 --- Root cause: Mirapoint Field Notice: At approximately 9 a.m. Pacific Daylight Time (PDT) today, an issue arose with the Signature Edition Rapid Antispam feature causing queues to back up. Our email gateways use this antispam technology and therefore were directly effected by this issue. Last Update: 08/21/2007 13:57 Submitted/Last updated by: JPP, ITS - 08/21/2007 14:02:09 |
| 08/21/07 Tue |
Symptom/Description: Email delays at 9:00am today, resolved
When discovered: 0900 08/21/2007 --- Root cause: Mirapoint Field Notice: At approximately 9 a.m. Pacific Daylight Time (PDT) today, an issue arose with the Signature Edition Rapid Antispam feature causing queues to back up. Our email gateways use this antispam technology and therefore were directly effected by this issue. Last Update: 08/21/2007 13:57 Submitted/Last updated by: JPP, ITS - 08/21/2007 14:01:34 | |
| 08/20/07 Mon | Password Manager |
Symptom/Description: (RESOLVED) Password changes made via Password Manager now affect Active Directory and OCS thick clients (e.g. Outlook, Thunderbird, Calendar). Queued password changes have been processed.
When discovered: 8/20/2007 08:45 AM Time of Resolution: 8/20/2007 11:45 AM Contact for more information: Jason Stratton x2412 --- Root cause: AD - Migration of password agent to new database. OCS - Load balancer issue. Last Update: 08/20/2007 12:57 Submitted/Last updated by: JHS/ITS - 08/20/2007 13:03:17 |
| 08/20/07 Mon |
Symptom/Description: Fall 2007 Information link down
When: [8/20/07 7:30am] When discovered: [Date and clock time] Expected uptime: [unknow] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 08/20/2007 07:49 Submitted/Last updated by: [initials, department] - 08/20/2007 07:52:14 | |
| 08/20/07 Mon |
Symptom/Description: Fall 2007 Information link down
When: 8/20/07 7:30am When discovered: Expected uptime: unknow Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 08/20/2007 07:49 Submitted/Last updated by: [initials, department] - 08/20/2007 07:53:12 | |
| 08/20/07 Mon | Password Manager |
Symptom/Description: Password changes made via Password Manager are not affecting Active Directory or OCS thick clients (e.g. Outlook, Thunderbird, Calendar). Password changes are queued and will be processed when issue is resolved.
When: 8/19/2007 11:30 - When discovered: 8/20/2007 Expected uptime: 8/20/2007 10:00am Resolution or work-around: Use the web email and calendar client, or use your old password for Active Directory desktop login and OCS thick clients. Contact for more information: Dan Malone --- Root cause: AD - Migration of password agent to new database. OCS - Suspected firewall issue. Last Update: 08/20/2007 08:57 Submitted/Last updated by: DM/ITS - 08/20/2007 09:07:21 |
| 08/18/07 Sat | Internet Outage |
Symptom/Description: Emergency maintenance requiring Campus wide Internet Outage is now over!
Was: Saturday 8/18/07 from 7am to 8am Expected uptime: Currently UP Resolution or work-around: No Internet availability, all campus networks will be up. Contact for more information: Netadmin at 6-1295 Root cause: Emergency maintenance on border routers. Last Update: 08/17/2007 20:11 Submitted/Last updated by: Ed, Netadmin 6-1295 - 08/18/2007 08:42:01 |
| 08/18/07 Sat | Internet Outage |
Symptom/Description: Emergency maintenance requiring Campus Internet Outage
When: Saturday 8/18/07 from 7am to 8am Expected uptime: 8:00am Resolution or work-around: No Internet availability, all campus networks will be up. Root cause: Emergency maintenance on border routers. Last Update: 08/17/2007 20:11 Submitted/Last updated by: Ed, Netadmin 6-1295 - 08/17/2007 20:21:46 |
| 08/18/07 Sat | Internet Outage |
Symptom/Description: Emergency maintenance requiring Campus wide Internet Outage
When: Saturday 8/18/07 from 7am to 8am Expected uptime: 8:00am Resolution or work-around: No Internet availability, all campus networks will be up. Contact for more information: Netadmin at 6-1295 Root cause: Emergency maintenance on border routers. Last Update: 08/17/2007 20:11 Submitted/Last updated by: Ed, Netadmin 6-1295 - 08/17/2007 20:25:19 |
| 08/18/07 Sat | Internet Outage |
Symptom/Description: Emergency maintenance requiring Campus Internet Outage
When: Saturday 8/18/07 from 7am to 8am Expected uptime: 8:00am Resolution or work-around: No Internet availability, all campus networks will be up. Contact for more information: Netadmin at 6-1295 Root cause: Emergency maintenance on border routers. Last Update: 08/17/2007 20:11 Submitted/Last updated by: Ed, Netadmin 6-1295 - 08/17/2007 20:24:09 |
| 08/17/07 Fri | Campus Wireless System |
Symptom/Description: Trouble logging into CCA; Netadmin working on this.
When: 4/17/07; 4:00pm Expected uptime: 4:30pm Root cause: Unknown Last Update: 08/17/2007 16:07 Submitted/Last updated by: AA, NetAdmin - 08/17/2007 16:09:11 |
| 08/17/07 Fri | Internet Outage |
Symptom/Description: Emergency Internet Outage
When: Saturday 8/18/07 from 7 to 8am Expected uptime: 8:00am Resolution or work-around: No Internet availability, all campus networks will be up. Root cause: Emergency maintenance on border routers. Last Update: 08/17/2007 20:11 Submitted/Last updated by: Ed, Netadmin 6-1295 - 08/17/2007 20:15:51 |
| 08/17/07 Fri | Internet Outage |
Symptom/Description: Emergency maintenance requiring Campus Internet Outage
When: Saturday 8/18/07 from 7 to 8am Expected uptime: 8:00am Resolution or work-around: No Internet availability, all campus networks will be up. Root cause: Emergency maintenance on border routers. Last Update: 08/17/2007 20:11 Submitted/Last updated by: Ed, Netadmin 6-1295 - 08/17/2007 20:18:34 |
| 08/17/07 Fri | Campus Wireless System |
Symptom/Description: Campus Wireless (aka CCA) is UP and working correctly campuswide.
When: 4/17/07; 6:00pm Root cause: SSL Certificate Corruption; reinstalled by NetAdmin Last Update: 08/17/2007 16:07 Submitted/Last updated by: AA, NetAdmin - 08/17/2007 18:33:10 |
| 08/17/07 Fri | PeoplSoft HRSA /Finance Prod |
Symptom/Description:PeopleSoft HRSA and Finance Production will be unavailable.
When: 8/18/07 at 8:00am Expected uptime: 8/18/07 at 12:00pm, plus testing time. Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 0 Additional info: Reminder CPREG will not be available . --- Root cause:Scheduled Outage for Oracle 9.2.0.8b Upgrade Last Update: 08/17/2007 08:59 Submitted/Last updated by: JBG CMS Call Center SLO - 08/17/2007 09:11:17 |
| 08/17/07 Fri | PeoplSoft HRSA /Finance Prod |
Symptom/Description:PeopleSoft HRSA and Finance Production will be unavailable.
When: 8/18/07 at 8:00am Expected uptime: 8/18/07 at 12:00pm, plus testing time. Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 0 Additional info: Reminder CPREG will not be available. --- Root cause:Scheduled Outage for Oracle 9.2.0.8b Upgrade Last Update: 08/17/2007 08:59 Submitted/Last updated by: JBG CMS Call Center SLO - 08/17/2007 09:20:35 |
| 08/17/07 Fri | PeoplSoft HRSA /Finance Prod |
Symptom/Description:PeopleSoft HRSA and Finance Production will be unavailable.
When: 8/18/07 at 8:00am Expected uptime: 8/18/07 at 12:00pm, plus testing time. Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 0 Additional info: Reminder CPREG will not be available . --- Root cause:Scheduled Outage for Oracle 9.2.0.8b Upgrade Last Update: 08/17/2007 08:59 Submitted/Last updated by: JBG CMS Call Center SLO - 08/17/2007 09:14:57 |
| 08/15/07 Wed |
Symptom/Description:Telephone outage in Administration Building
When discovered:Wed, 8-15-07 7:30 am Time of Resolution: Wed, 8-15-07 8:30 am Contact for more information:ITS Service Desk, 805-756-7000, opt2 Additional info:ACD Telephone users may need to log-out and log-in again [URL Reference or other document] --- Root cause:Consequence of scheduled evening telephone maintenance Last Update:8-15-07 9:20 am 08/15/2007 09:20 Submitted/Last updated by:smr, ITS Service Desk - 08/15/2007 09:24:56 | |
| 08/15/07 Wed | Telephone System |
Symptom/Description: Telephone outage in Administration Building
When discovered: Wed, 8-15-07 7:30 am Time of Resolution: Wed, 8-15-07 8:30 am Contact for more information: ITS Service Desk, 805-756-7000, opt2 Additional info: ACD Telephone users may need to log-out and log-in again --- Root cause: Consequence of scheduled evening telephone maintenance Last Update: 8-15-07 9:20 am 08/15/2007 09:20 Submitted/Last updated by: smr, ITS Service Desk - 08/15/2007 09:27:56 |
| 08/15/07 Wed | Telephone System |
Symptom/Description:Telephone outage in Administration Building
When discovered:Wed, 8-15-07 7:30 am Time of Resolution: Wed, 8-15-07 8:30 am Contact for more information:ITS Service Desk, 805-756-7000, opt2 Additional info:ACD Telephone users may need to log-out and log-in again --- Root cause:Consequence of scheduled evening telephone maintenance Last Update:8-15-07 9:20 am 08/15/2007 09:20 Submitted/Last updated by:smr, ITS Service Desk - 08/15/2007 09:26:29 |
| 08/15/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification
When: 8/15/07 at 8:00 PM Expected uptime: 8/15/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 08/13/2007 10:38 Submitted by: GLW, ITS-CCS/CMS - 08/13/2007 10:37:47 |
| 08/14/07 Tue | Telephone System |
Symptom/Description: Telephone outage in Administration building.
When discovered: Tues, 8-14-07 7:30 am Time of Resolution: Tues, 8-14-07 8:30 am Contact for more information: ITS Service Desk, 805-756-7000, opt 2 Additional info: ACD Telephone users, may need to log out and back in. --- Root cause: Consequence of scheduled evening telephone maintenance Last Update: 08/14/2007 08:52 Submitted/Last updated by: TOB, ITS Service Desk - 08/14/2007 08:58:42 |
| 08/14/07 Tue | Telephone System |
Symptom/Description: Telephone outage in Administration building.
When discovered: Tues, 8-14-07 7:30 am Time of Resolution: Tues, 8-14-07 8:30 am Contact for more information: ITS Service Desk, 805-756-7000, opt 2 Additional info: ACD Telephone users may need to log out and back in. --- Root cause: Consequence of scheduled evening telephone maintenance Last Update: 08/14/2007 08:52 Submitted/Last updated by: TOB, ITS Service Desk - 08/14/2007 08:59:40 |
| 08/13/07 Mon | Portal/PASS/StuPay/MCA |
Symptom/Description: Portal/PASS/StuPay/MCA Unavailable Sunday 8/19/2007: 5:30am-12pm. Update: Migration has been completed and Portal/PASS/StuPay/MCA are now available as of 8/19/2007 at 11:30 a.m. When: Sunday 8/19/2007: 5:30am-12pm Expected uptime: Sunday 8/19/2007, 12pm Resolution or work-around: There is no workaround for the four applications listed above. They must be shut down for this upgrade. However during his outage users will be able to log in and access Email, Calendar, CPReg, Blackboard, PeopleSoft, and Remedy. Contact for more information: ITS/OPS x65492 --- Root cause: Migration to Oracle 10g RAC transaction databases Last Update: 08/19/2007 11:45 am Submitted/Last updated by: DLM/ISI - 08/19/2007 11:46:34 |
| 08/13/07 Mon | Portal/PASS/StuPay/MCA |
Symptom/Description: Portal/PASS/StuPay/MCA Unavailable Sunday 8/19/2007: 5:30am-12pm. Migration has been completed and Portal/PASS/StuPay/MCA are now available as of 8/19/2007 at 11:30 a.m.
When: Sunday 8/19/2007: 5:30am-12pm Expected uptime: Sunday 8/19/2007, 12pm Resolution or work-around: There is no workaround for the four applications listed above. They must be shut down for this upgrade. However during his outage users will be able to log in and access Email, Calendar, CPReg, Blackboard, PeopleSoft, and Remedy. Contact for more information: ITS/OPS x65492 --- Root cause: Migration to Oracle 10g RAC transaction databases Last Update: 08/14/2007 10:28 Submitted/Last updated by: DLM/ISI - 08/19/2007 11:44:44 |
| 08/13/07 Mon | Portal/PASS/StuPay/MCA |
Symptom/Description: Portal/PASS/StuPay/MCA Unavailable Sunday 8/19/2007: 5:30am-12pm
When: Sunday 8/19/2007: 5:30am-12pm Expected uptime: Sunday 8/19/2007, 12pm Resolution or work-around: There is no workaround for the four applications listed above. They must be shut down for this upgrade. However during his outage users will be able to log in and access Email, Calendar, CPReg, Blackboard, PeopleSoft, and Remedy. Contact for more information: ITS/OPS x65492 --- Root cause: Migration to Oracle 10g RAC transaction databases Last Update: 08/14/2007 10:28 Submitted/Last updated by: DLM/ISI - 08/14/2007 10:28:51 |
| 08/13/07 Mon | Portal/PASS/StuPay/MCA |
Symptom/Description: Portal/PASS/StuPay/MCA Unavailable Sunday 8/19/2007: 6am-12pm
When: Sunday 8/19/2007: 6am-12pm Expected uptime: Sunday 8/19/2007, 12pm Resolution or work-around: There is no workaround for the four applications listed above. They must be shut down for this upgrade. However during his outage users will be able to log in and access Email, Calendar, CPReg, Blackboard, PeopleSoft, and Remedy. Contact for more information: ITS/OPS x65492 --- Root cause: Migration to Oracle 10g RAC transaction databases Last Update: 08/13/2007 08:18 Submitted/Last updated by: DLM/ISI - 08/13/2007 08:28:33 |
| 08/11/07 Sat | Email Gateways |
Symptom/Description: asielections@asi.calpoly.edu email address no longer blacklisted due to high volume of email (40K+) to a gmail account
When discovered: 08/09/07 0900 Expected uptime: 08/09/07 0900 --- Root cause: high volume of email in short a short time period causing email delivery delays Last Update: 08/11/2007 09:18 Submitted/Last updated by: JPP, ITS - 08/13/2007 09:39:38 |
| 08/11/07 Sat | Email Gateways |
Symptom/Description: asielections@asi.calpoly.edu email address blacklisted due to high volume of email (40K+) to a gmail account
When discovered: 08/09/07 0900 Expected uptime: 08/09/07 0900 --- Root cause: high volume of email in short a short time period causing email delivery delays Last Update: 08/11/2007 09:18 Submitted/Last updated by: JPP, ITS - 08/11/2007 09:21:45 |
| 08/09/07 Thu | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification
When: 8/9/07 at 8:00 PM Expected uptime: 8/9/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects. Rescheduling of last nights activities. Last Update: 08/09/2007 11:20 Submitted by: GLW, ITS-CCS - 08/09/2007 11:20:03 |
| 08/08/07 Wed | E-mail delivery system |
Symptom/Description: Email delivery delays
When: 8/8/07 When discovered: 9 p.m. 8/7/07 Expected uptime: TBD Resolution or work-around: Use Web clients for on campus mail messages as these will not experience delays for on-campus mail Contact for more information: Service Desk 6-7000 Additional info: Large e-mail volume is causing e-mail delivery delays. Expect delays of an hour or more for e-mail delivery. --- Root cause: Being investigated Last Update: 08/08/2007 07:36 Submitted/Last updated by: DR, ITS/Collab Services - 08/08/2007 07:55:33 |
| 08/08/07 Wed | Email Delivery System |
Description: Email delivery delays due to large influx of mail. Expect delays of an hour or more, except under the "Work-around" scenario below.
Last Update: Wed 8/8/07 8:35 a.m. Next Update: Wed 8/8/07 2:00 p.m. When discovered: 9 p.m. 8/7/07 Expected uptime: To Be Determined Work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Contact for more information: Service Desk 805-756-7000. See Email Recovery Website regarding messages that may be stuck in Outbox --- Root cause: Being investigated Last Update: tob, 8/8/07 8:36 am ITS Service Desk - 08/08/2007 08:41:45 |
| 08/08/07 Wed | Email Delivery System |
Description: Email delivery delays due to large influx of mail. Expect intermittent delays of an hour or more, except under the "Work-around" scenario below. All SPAM e-mail is being deleted to aid allow delivery of valid e-mail
Last Update: Wed 8/8/07 10:15 a.m. Next Update: Wed 8/8/07 2:00 p.m. When discovered: 9 p.m. 8/7/07 Expected uptime: TBD Work-around: Send email using My Cal Poly portal links. If recipient receives mail in their Cal Poly "Oracle" account, sending this way will bypass backlogs. Do not send large mailings Contact for more information: Service Desk 756-7000. See Email Recovery Website regarding messages that may be stuck in Outbox --- Root cause: Heavy SPAM loads Last Update: dr,ITS Collab Svcs - 08/08/2007 10:24:08 |
| 08/08/07 Wed | E-mail delivery system |
Symptom/Description: Email delivery delays
When: 8/8/07 When discovered: 9 p.m. 8/7/07 Expected uptime: TBD Resolution or work-around: Use Web clients for on campus mail messages as these will not experience delays for on-campus mail Contact for more information: Service Desk 6-7000. See Email Recovery Website regarding messages that may be stuck in Outbox Additional info: Large e-mail volume is causing e-mail delivery delays. Expect delays of an hour or more for e-mail delivery. --- Root cause: Being investigated Last Update: 08/08/2007 07:36 Submitted/Last updated by: DR, ITS/Collab Services - 08/08/2007 08:28:16 |
| 08/08/07 Wed | E-mail delivery system |
Symptom/Description: Email delivery delays
When: 8/8/07 When discovered: 9 p.m. 8/7/07 Expected uptime: TBD Resolution or work-around: Use Web clients for on campus mail messages as these will not experience delays for on-campus mail Contact for more information: Service Desk 6-7000 Additional info: Large e-mail volume is causing e-mail delivery delays --- Root cause: Being investigated Last Update: 08/08/2007 07:36 Submitted/Last updated by: DR, ITS/Collab Services - 08/08/2007 07:39:48 |
| 08/08/07 Wed | E-mail delivery system |
Symptom/Description: Email delivery delays
When: 8/8/07 When discovered: 9 p.m. 8/7/07 Expected uptime: TBD Resolution or work-around: Use Web clients for on campus mail messages as these will not experience delays for on-campus mail Contact for more information: Service Desk 6-7000. See website regarding messages that may be stuck in Outbox: Reference Additional info: Large e-mail volume is causing e-mail delivery delays. Expect delays of an hour or more for e-mail delivery. --- Root cause: Being investigated Last Update: 08/08/2007 07:36 Submitted/Last updated by: DR, ITS/Collab Services - 08/08/2007 08:26:04 |
| 08/08/07 Wed | Email Delivery System |
Description: Email delivery delays due to large influx of mail.
Email from outside of Cal Poly is now being accepted and processed, delivery delays should be minimal for the remainder of the day though it may take a few hours for external mail processing to catch up. ITS will continue to monitor the situation closely. All SPAM e-mail is being deleted to aid allow delivery of valid e-mail. Please continue to limit large mailings for the remainder of the day
Last Update: Wed 8/8/07 2 p.m. Next Update: Wed 8/8/07 4 p.m. When discovered: 9 p.m. 8/7/07 Expected uptime: 8/8/07 1:45 p.m. Contact for more information: Service Desk 756-7000. --- Root cause: Heavy SPAM loads Last Update: dr,ITS Collab Svcs - 08/08/2007 13:58:21 |
| 08/08/07 Wed | E-mail delivery system |
Symptom/Description: Email delivery delays
When: 8/8/07 When discovered: 9 p.m. 8/7/07 Expected uptime: TBD Resolution or work-around: Use Web clients for on campus mail messages as these will not experience delays for on-campus mail Contact for more information: Service Desk 6-7000. See website regarding messages that may be stuck in Outbox: [URL Reference or other document] Additional info: Large e-mail volume is causing e-mail delivery delays. Expect delays of an hour or more for e-mail delivery. --- Root cause: Being investigated Last Update: 08/08/2007 07:36 Submitted/Last updated by: DR, ITS/Collab Services - 08/08/2007 08:22:40 |
| 08/08/07 Wed | E-mail delivery system |
Symptom/Description: Email delivery delays
When: 8/8/07 When discovered: 9 p.m. 8/7/07 Expected uptime: TBD Resolution or work-around: Use Web clients for on campus mail messages as these will not experience delays for on-campus mail Contact for more information: Service Desk 6-7000 Additional info: Large e-mail volume is causing e-mail delivery delays. Expect delays of of on hour or more for e-mail delivery. --- Root cause: Being investigated Last Update: 08/08/2007 07:36 Submitted/Last updated by: DR, ITS/Collab Services - 08/08/2007 07:42:53 |
| 08/08/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 8/8/07 at 8:00 PM Expected uptime: 8/8/07 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 08/06/2007 12:12 Submitted by: GLW< ITS-CCS/CSG - 08/06/2007 12:11:48 |
| 08/06/07 Mon | PeoplesSoft FS Production |
Symptom/Description: (RESOLVED)Intermittent errors connecting to and running processes in the PeopleSoft Financials Productions systems.
When: 08/06/07 at 13:00a.m. Expected uptime: To be determined Resolution or work-around:None Contact for more information:CMS Call Center,(805) 756-7000 opt 3 Additional info: A case will be logged with CMS Central as well. --- Root cause: To be determined Last Update: 08/06/2007 16:00 Submitted/Last updated by: JBG,CMSCC - 08/07/2007 09:27:46 |
| 08/06/07 Mon | PeoplesSoft FS Production |
Symptom/Description:Intermittent errors connecting to and running processes in the PeopleSoft Financials Productions systems.
When: 08/06/07 at 11:30a.m. Expected uptime: To be determined Resolution or work-around:None Contact for more information:CMS Call Center,(805) 756-7000 opt 3 Additional info: A case will be logged with CMS Central as well. --- Root cause: To be determined Last Update: 08/06/2007 13:06 Submitted/Last updated by: JBG,CMSCC - 08/06/2007 13:17:23 |
| 08/06/07 Mon | PeoplesSoft FS Production |
Symptom/Description:Intermittent errors connecting to and running process in the PeopleSoft Financials Productions systems.
When: 08/06/07 at 11:30a.m. Expected uptime: To be determined Resolution or work-around:None Contact for more information:CMS Call Center,(805) 756-7000 opt 3 Additional info: A case will be logged with CMS Central as --- Root cause: To be determined Last Update: 08/06/2007 13:06 Submitted/Last updated by: JBG,CMSCC - 08/06/2007 13:15:15 |
| 08/06/07 Mon | PeoplesSoft FS Production |
Symptom/Description:Intermittent errors connecting to and running processes in the PeopleSoft Financials Productions systems.
When: 08/06/07 at 13:00a.m. Expected uptime: To be determined Resolution or work-around:None Contact for more information:CMS Call Center,(805) 756-7000 opt 3 Additional info: A case will be logged with CMS Central as well. --- Root cause: To be determined Last Update: 08/06/2007 13:06 Submitted/Last updated by: JBG,CMSCC - 08/06/2007 13:19:16 |
| 08/05/07 Sun | Campus wide Internet Outage |
Symptom/Description: Internet Maintenance on border routers is now done!!!
When: 8/05/07 at 7:25am When discovered: 8/05/07 at 6:00am Expected uptime: everything is now up! Resolution or work-around: none Contact for more information: Netadmin 6-1295 Root cause: Network Maintenance. Last Update: 08/05/2007 07:25 Submitted/Last updated by: Ed, 6-1295 - 08/05/2007 07:31:08 |
| 08/05/07 Sun | Campus wide Internet Outage |
Symptom/Description: Internet Maintenance on border routers is now done!!!
When: 8/05/07 at 7:25am When discovered: 8/05/07 at 6:00am Expected uptime: everything is now up! Resolution or work-around: none Contact for more information: Netadmin 6-1295 Root cause: Cutover border routers to BGP to out ISP Cenic for better redundancy and failover. Last Update: 08/05/2007 07:25 Submitted/Last updated by: Ed, 6-1295 - 08/05/2007 07:29:13 |
| 07/30/07 Mon | PSoft Financials Production |
Symptom/Description: "RESOLVED" Intermittent errors connecting to and running processes in the PeopleSoft Financials Production system.
When discovered: Mon, 7/31/07 8:30 am Expected uptime: To be determined Resolution or work-around: None Contact for more information: CMS Call Center, 805-756-7000, opt 3 Additional info: Cal Poly Remedy case #229626. A case will be logged with CMS Central as well. --- Root cause: To be determined Last Update: 07/31/2007 08:30 Submitted/Last updated by: JBG, CMSCC - 07/31/2007 08:59:53 |
| 07/30/07 Mon | PSoft Financials Production |
Symptom/Description: "RESOLVED" Intermittent errors connecting to and running processes in the PeopleSoft Financials Production system.
When discovered: Mon, 7/31/07 8:30 am Expected uptime: To be determined Resolution or work-around: None Contact for more information: CMS Call Center, 805-756-7000, opt 3 Additional info: Cal Poly Remedy case #229626. A case will be logged with CMS Central as well. --- Root cause: To be determined Last Update: 07/31/2007 08:30 Submitted/Last updated by: JBG, CMSCC - 07/31/2007 09:00:38 |
| 07/30/07 Mon | PSoft Financials Production |
Symptom/Description: Intermittent errors connecting to and running processes in the PeopleSoft Financials Production system.
When discovered: Mon, 7/30/07 4:00 pm Expected uptime: To be determined Resolution or work-around: None Contact for more information: CMS Call Center, 805-756-7000, opt 3 Additional info: Cal Poly Remedy case #229626. A case will be logged with CMS Central as well. --- Root cause: To be determined Last Update: 07/30/2007 16:31 Submitted/Last updated by: tob, CMSCC - 07/30/2007 16:40:17 |
| 07/30/07 Mon | PSoft Financials Production |
Symptom/Description: Intermittent errors connecting to and running processes in the PeopleSoft Financials Production system.
When discovered: Mon, 7/30/07 4:00 pm Expected uptime: To be determined Resolution or work-around: None Contact for more information: CMS Call Center, 805-756-7000, opt 3 Additional info: Case will be logged with CMS Central. This appears to be an issue with the CMS Servers --- Root cause: To be determined Last Update: 07/30/2007 16:31 Submitted/Last updated by: tob, CMSCC - 07/30/2007 16:36:43 |
| 07/27/07 Fri | Linux Dell Servers |
Symptom/Description: The Main Portal page is down, the alternate portal page is available.
When: 07:30pm July 27, 2007 When discovered: July 27, 2007 07:30pm Expected uptime: July 27, 2007, 10:00pm Resolution or work-around: Contact for more information: --- Root cause: 1/2 of Metered PDU tripped. Last Update: 07/27/2007 19:59 Submitted/Last updated by: RickUc/OPS - 07/27/2007 20:05:51 |
| 07/25/07 Wed | PeopleSoft HRSA |
Symptom/Description: PeopleSoft HRSA will be down for installation of a local modification.
When: 7/25/07 at 8:00 PM Expected uptime: 7/25/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects. Last Update: 07/25/2007 08:52 Submitted/Last updated by: MP, ITS - 07/25/2007 08:57:34 |
| 07/23/07 Mon | Google Search Appliance |
Symptom/Description: Google Appliance system update maintenance requires unexpected reboot
When: 7/23/2007 7:20am When discovered: 7/20/2007 4pm Expected uptime: 7/23/2007 7:45am Resolution or work-around: Try search queries after the reboot, or use the university search at http://www.google.com/univ/calpoly. Contact for more information: srutland@calpoly.edu Additional info: [URL Reference or other document] --- Root cause: System software update not performing as documented by Google. Google support recommends a reboot. Last Update: 07/23/2007 07:21 Submitted/Last updated by: SR, OCIO - 07/23/2007 07:26:57 |
| 07/23/07 Mon | Google Search Appliance |
Symptom/Description: Google search service temporarily unavailable (about 15 minutes)
When: 7/23/2007 12noon When discovered: 7/23/2007 12noon Expected uptime: 7/23/2007 12:15pm Resolution or work-around: Wait for the reboot (should be available by 12:15pm) or use the limited university search at http://www.google.com/univ/calpoly. Contact for more information: srutland@calpoly.edu --- Root cause: Unexpected reboot required during system software update. Last Update: 07/23/2007 12:01 Submitted/Last updated by: SR,OCIO - 07/23/2007 12:13:54 |
| 07/19/07 Thu | Building 18 Network |
Description: Bldg. 18: Parts of building 18 have no network connectivity.
When: 7/19/07, 10:45am Expected uptime: 7/19/07 5:00 pm Contact for more information: NetAdmin, x61295 --- Root cause: Ground Squirrels chewed through the fiber. Tech Services has restored the fiber connection. Pet Control was out yesterday. Last Update: 07/16/2007 11:00 AM Last updated by: JH, NetAdmin - 07/19/2007 11:04:54 |
| 07/18/07 Wed |
Symptom/Description: CMS-WTS services will not be available due to upgrade (production environments only, not test environments)
When: Wednesday, 6/18/07 5:00pm Expected uptime: Thursday, 6/19/07 7:00am Resolution or work-around: None Contact for more information: CMS Call Center 756-7000 opt 3 --- Last Update: 07/18/2007 08:40 Submitted/Last updated by: CS, USS - 07/18/2007 08:41:12 | |
| 07/18/07 Wed |
Symptom/Description: CMS-WTS services are now available (upgrade of production servers completed).
When: Wednesday, 6/18/07 7:15pm Contact for more information: CMS Call Center 756-7000 opt 3 --- Last Update: 07/18/2007 7:15pm Submitted/Last updated by: CS, USS - 07/18/2007 19:15:23 | |
| 07/17/07 Tue | Building 192 Network |
Symptom/Description: Engineering 4, (building 192) comm rooms switching to new fiber optic cables, causing short service interruptions of approx 10 minutes in different locations in the building.
When Scheduled: From 6-7 AM during the weeks of July 23 and July 30 Contact for more information: Don at x6431 --- Root cause: Fiberoptic Upgrade Last Update: 07/17/2007 14:52 Submitted/Last updated by: NS, Netadmin - 07/17/2007 14:58:48 |
| 07/16/07 Mon | Building 21: Network |
Symptom/Description: Building 21: First floor of Building 21 is experiencing no connectivity.
When discovered: 7/16/07 Expected uptime: Unknown Resolution or work-around: None available at this time. Contact for more information: Net Admin, x61295 --- Root cause: Construction taking place on Building 21 Last Update: 07/16/2007 11:46 Submitted/Last updated by: BR, Net Admin - 07/16/2007 11:51:34 |
| 07/16/07 Mon | Building 18 Network |
Symptom/Description: Bldg. 18: Parts of building 18 have no network connectivity.
When: 7/16/07, 10:45am Expected uptime: 7/18/07 Contact for more information: NetAdmin, x61295 --- Root cause: Fiber has been cut; Tech Svcs working on restoration. Last Update: 07/16/2007 10:50 Submitted/Last updated by: AA, NetAdmin - 07/16/2007 10:56:17 |
| 07/16/07 Mon | Building 21: Network |
Symptom/Description: Building 21: First floor of Building 21 is experiencing no connectivity.
When discovered: 7/16/07 Expected uptime: Currently Operational Resolution or work-around: Problem has been resolved. Contact for more information: Net Admin, x61295 --- Root cause: Construction taking place on Building 21 Last Update: 07/16/2007 4:58 Submitted/Last updated by: NS, Net Admin - 07/16/2007 16:52:59 |
| 07/16/07 Mon | Building 18 Network |
Description: Bldg. 18: Parts of building 18 had no network connectivity, Connection is now up.
When: 7/16/07, 10:45am Expected uptime: 7/16/07 4:51pm Contact for more information: NetAdmin, x61295 --- Root cause: Rats chewed through the fiber. Tech Services has restored the fiber connection. Last Update: 07/16/2007 4:52pm Last updated by: BR, NetAdmin - 07/16/2007 16:54:33 |
| 07/13/07 Fri | PASS |
Symptom/Description: PASS is back online
When: 12:00 When discovered: 11:40 a.m. Expected uptime: 12:30 p.m. Resolution or work-around: None Contact for more information: DLM x66502 --- Root cause: App Server not responding, out of memory. Last Update: 07/13/2007 12:23 Submitted/Last updated by: DLM/ISI - 07/13/2007 12:32:44 |
| 07/13/07 Fri | CMS Windows Terminal Svcs |
Symptom/Description: Some people receiving "remote server unavailable" errors when logging into CMS Windows Terminal Services (CMS WTS)
When discovered: Friday, 7-13-07 10:45 Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk 805-756-7000 Root cause: To be determined Last Update: 07/13/2007 11:12 Submitted/Last updated by: tob, ITS Service Desk - 07/13/2007 11:18:06 |
| 07/13/07 Fri |
Symptom/Description: Some people receiving Remote Server Unavailable errors when logging into CMS Windows Terminal Services (CMS WTS)
When discovered: Friday, 7-13-07 10:45 Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk 805-756-7000 Root cause: To be determined Last Update: 07/13/2007 11:12 Submitted/Last updated by: tob, ITS Service Desk - 07/13/2007 11:16:09 | |
| 07/11/07 Wed | CMS Windows Terminal Services |
Symptom/Description: CMS Windows Terminal Services (CMT-WTS) unavailable.
When discovered: Wed, 7-11-07 at 11:45 Expected uptime: To be determined Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: These servers are scheduled for upgrade on 7-18-07 --- Root cause: To be determined Last Update: 07/11/2007 11:53 Submitted/Last updated by: TOB, ITS Service Des - 07/11/2007 11:58:39 |
| 07/11/07 Wed | CMS Windows Terminal Services |
Symptom/Description: RESOLVED: CMS Windows Terminal Services (CMT-WTS) unavailable. Remote server errors.
When discovered: Wed, 7-11-07 at 11:45 Time of Resolution: Wed, 7-11-07 12:10 Resolution or work-around: None Contact for more information: ITS Service Desk, 805-756-7000 Additional info: These servers are scheduled for upgrade on 7-18-07. --- Root cause: To be determined Last Update: 07/11/2007 12:15 Submitted/Last updated by: TOB, ITS Service Desk - 07/11/2007 12:16:12 |
| 07/11/07 Wed | Building 11 network back UP! |
Symptom/Description: Building 11, Agricultural Services is back UP!!!.
When: 10:45am on 7/11/07 When discovered: 9:49am 7/11/07 Expected uptime: is now UP Resolution or work-around: none Contact for more information: Network Admin at 6-1295 Root cause: UPS failing, required service. Last Update: 07/11/2007 10:09 Submitted/Last updated by: Ed, Network Administration - 07/11/2007 11:01:30 |
| 07/11/07 Wed | Building 11 network down |
Symptom/Description: Building 11, Agricultural Services is currently down.
When: 10:00am on 7/11/07 When discovered: 9:49am 7/11/07 Expected uptime: before noon Resolution or work-around: none Contact for more information: Network Admin at 6-1295 Root cause: Building entrance switch failing. Last Update: 07/11/2007 10:09 Submitted/Last updated by: Ed, Network Administration - 07/11/2007 10:13:07 |
| 07/11/07 Wed | CMS Windows Terminal Services |
Symptom/Description: CMS Windows Terminal Services (CMT-WTS) unavailable. Remote server errors.
When discovered: Wed, 7-11-07 at 11:45 Expected uptime: To be determined Resolution or work-around: None Contact for more information: ITS Service Desk, 805-756-7000 Additional info: These servers are scheduled for upgrade on 7-18-07. --- Root cause: To be determined Last Update: 07/11/2007 11:53 Submitted/Last updated by: TOB, ITS Service Desk - 07/11/2007 12:01:50 |
| 07/10/07 Tue | Campus DHCP |
Symptom/Description: Possible DHCP difficulties...this problem is now RESOLVED. There were some random DHCP problems campus-wide; these are now fixed.
When: 3:30pm, 7/10/07 When discovered: 1:30pm, 7/10/07 Last Update: 07/10/2007 15:50 Submitted/Last updated by: AA, NetAdmin - 07/10/2007 16:01:59 |
| 07/10/07 Tue | Campus DHCP |
Symptom/Description: Possible DHCP difficulties...this problem is now RESOLVED.
When: 3:30pm, 7/10/07 When discovered: 1:30pm, 7/10/07 Last Update: 07/10/2007 15:50 Submitted/Last updated by: AA, NetAdmin - 07/10/2007 15:52:45 |
| 07/10/07 Tue |
Symptom/Description: WTS Windows Terminal Services is now available
When: 5:30 AM Expected uptime: available Resolution or work-around: none required Contact for more information: Additional info: --- Root cause:unkown Last Update: 07/10/07 8:45am - 07/10/2007 08:43:00 | |
| 07/05/07 Thu | Building 13 Network |
Symptom/Description: Building 13 and 92t Network Down
When: 11:30 AM Expected uptime: Unknown 12:30 PM Resolution or work-around: none at this time. Contact for more information: NetAdmin 6-1295 Additional info: Tech services and Netadmin working on this problem now. --- Root cause: TBD Last Update: 07/05/2007 11:41 Submitted/Last updated by: Jholt 67310 - 07/05/2007 11:44:37 |
| 07/05/07 Thu | Building 13 Network |
Symptom/Description: Building 13 and 92t Network now available
When: 11:55 AM Expected uptime: Network now available Resolution or work-around: none required Contact for more information: NetAdmin 6-1295 Additional info: Tech services and Netadmin working on this problem now. --- Root cause: Contractors working on new sewer line hit cable that provides power to building. Last Update: 07/05/2007 1:45 PM Submitted/Last updated by: Jholt 67310 - 07/05/2007 13:50:16 |
| 07/05/07 Thu | Building 13 Network |
Symptom/Description: Building 13 and 92t Network now available
When: 11:55 AM Expected uptime: No up Resolution or work-around: none required Contact for more information: NetAdmin 6-1295 Additional info: Tech services and Netadmin working on this problem now. --- Root cause: Contractors working on new sewer line hit cable that provides power to building. Last Update: 07/05/2007 1:45 PM Submitted/Last updated by: Jholt 67310 - 07/05/2007 13:49:31 |
| 07/05/07 Thu | Building 13 Network |
Symptom/Description: Building 13 and 92t Network now available
When: 11:55 AM Expected uptime: Network now available Resolution or work-around: none required Contact for more information: NetAdmin 6-1295 Additional info: Tech services and Netadmin working on this problem now. --- Root cause: Contractors working on new sewer line hit cable that provides power to building. Last Update: 07/05/2007 1:45 PM Submitted/Last updated by: Jholt 67310 - 07/05/2007 13:49:56 |
| 07/03/07 Tue | E-mail Service |
Symptom/Description: E-mail delivery delays and OCS e-mail errors
When: 07/03/2007 2:50 PM When discovered: 07/03/2007 1:10 PM Resolution or work-around: OCS is now operational and e-mail is being delivered as normal, there may be some minor mail delays as queues clear out Contact for more information: Service Desk --- Root cause: OCS database error causing e-mail delays and errors in all OCS e-mail clients Last Update: 07/03/2007 13:29 Submitted/Last updated by: JPP, ITS-Collab Svcs - 07/05/2007 11:38:59 |
| 07/03/07 Tue | E-mail Service |
Symptom/Description: E-mail delivery delays and OCS e-mail errors
When: 07/03/2007 2:50 PM When discovered: 07/03/2007 1:10 PM Resolution or work-around: OCS is now operational and e-mail is being delivered as normal, there may be some minor mail delays as queues clear out Contact for more information: Service Desk --- Root cause: Network/hardware communication and high e-mail loads are causing e-mail delays and errors in all OCS e-mail clients Last Update: 07/03/2007 13:29 Submitted/Last updated by: DR, ITS-Collab Svcs - 07/03/2007 14:53:20 |
| 07/03/07 Tue | E-mail Service |
Symptom/Description: E-mail delivery delays and OCS e-mail errors
When: 07/03/2007 1:30 PM When discovered: 07/03/2007 1:10 PM Resolution or work-around: None Contact for more information: Service Desk --- Root cause: Network/hardware communication and high e-mail loads are causing e-mail delays and errors in all OCS e-mail clients Last Update: 07/03/2007 13:29 Submitted/Last updated by: DR, ITS-Collab Svcs - 07/03/2007 13:44:04 |
| 07/03/07 Tue | Mirapoint Email Gateways |
Symptom/Description: Expect email delays up to 4 hours
When: 07/03/2007 1:30 PM When discovered: 07/03/2007 1:10 PM Resolution or work-around: None Contact for more information: Service Desk --- Root cause: Network/hardware communication Last Update: 07/03/2007 13:29 Submitted/Last updated by: JPP, ITS-AIM - 07/03/2007 13:32:57 |
| 07/03/07 Tue | E-mail Service |
Symptom/Description: E-mail delivery delays and OCS e-mail errors
When: 07/03/2007 2:00 PM When discovered: 07/03/2007 1:10 PM Resolution or work-around: OCS is being restarted immediately to clear up errors. System will be down for approximately half an hour Contact for more information: Service Desk --- Root cause: Network/hardware communication and high e-mail loads are causing e-mail delays and errors in all OCS e-mail clients Last Update: 07/03/2007 13:29 Submitted/Last updated by: DR, ITS-Collab Svcs - 07/03/2007 13:59:46 |
| 07/03/07 Tue | PeopleSoft HRSA |
Symptom/Description: PeopleSoft HRSA will be down for installation of a local modification
When: 7/3/07 at 8:00 PM Expected uptime: 7/3/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 06/29/2007 10:28 Submitted by: GLW, ITS-CCS - 06/29/2007 10:26:31 |
| 06/29/07 Fri | Charter cable TV Service |
Symptom/Description: Loss of cable TV signal from Charter
When: 6/29 @ 2pm When discovered: 6/29 @ 2pm Expected uptime: Unknown Resolution or work-around: None Contact for more information: Contact Charter Additional info: [URL Reference or other document] --- Root cause: Fire on Cuesta grade has burned down Charter's fiber cable, again Last Update: 06/29/2007 14:39 Submitted/Last updated by: btk, Tech Services - 06/29/2007 14:42:45 |
| 06/28/07 Thu | CMS-WTS |
Symptom/Description: CMS-WTS (Windows Terminal Service) is now available
When: 06/28/07, 05:52am When discovered: 06/28/07, 05:30am Expected uptime: Resolution or work-around: Contact for more information: Ops, 6-5512 --- Root cause: Last Update: 06/28/2007 05:53am Submitted/Last updated by: RjP, Ops - 06/28/2007 05:53:52 |
| 06/28/07 Thu | CMS-WTS |
Symptom/Description: CMS-WTS (Windows Terminal Service) is currently not available
When: 06/28/07, 05:30am When discovered: 06/28/07, 05:30am Expected uptime: Unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 06/28/2007 05:45 Submitted/Last updated by: RjP, Ops - 06/28/2007 05:50:25 |
| 06/27/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of a local modification
When: 6/27/07 at 8:00 PM Expected uptime: 6/27/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 06/25/2007 10:15 Submitted by: GLW, ITS-CCS - 06/25/2007 10:15:43 |
| 06/25/07 Mon | CMSWTS Connections |
Symptom/Description:Some Users Are Unable to Log-in to CMSWTS
When: 6/25/07 at 11:30am Expected uptime: 6/25/07 at TBD Resolution or work-around:None at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 0 Root cause: Uknown Last Update: 06/25/2007 11:30 Submitted/Last updated by: JBG ITS Service Desk - 06/25/2007 11:46:57 |
| 06/25/07 Mon | CMSWTS Connections |
Symptom/Description:Some Users Are Unable to Log-in to CMSWTS
When: 6/25/07 at 11:30am Expected uptime: 6/25/07 at TBD Resolution or work-around:None at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 0 Root cause: Uknown Last Update: 06/25/2007 11:30 Submitted/Last updated by: JBG ITS Service Desk - 06/25/2007 11:46:12 |
| 06/25/07 Mon | CMSWTS Connections |
Symptom/Description: Users Are able to Log-in to CMSWTS
When: 6/25/07 at 11:30am Expected uptime: 6/25/07 up NOW Resolution or work-around:None at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 0 Root cause: Uknown Last Update: 06/25/2007 12:30 Submitted/Last updated by: DDD ITS PS3 - 06/25/2007 12:41:12 |
| 06/22/07 Fri | Building 21 Networks |
Symptom/Description: Building 21 Networks
When: 8:00 AM June 22 Expected uptime: unknown Resolution or work-around: unknown Contact for more information: Perry Judd 65765 --- Root cause: Building construction in Building 21 has removed power to telecom rooms. Last Update: 06/22/2007 16:26 Submitted/Last updated by: Jholt 67310 - 06/22/2007 16:29:15 |
| 06/21/07 Thu | PeopleSoft HRSA |
Symptom/Description:PeopleSoft HRSA NOW Available.
When: 6/21/07 at 3:00pm Expected uptime:6/21/07 TBD Resolution or work-around:None at this this time Contact for more information:ITS Service Desk (805) 756-7000 opt 3 Root cause:Unknown at this time Last Update: 06/21/2007 15:15 Submitted/Last updated by: JBG ITS Service Desk - 06/21/2007 15:17:53 |
| 06/21/07 Thu | CMS-WTS |
Symptom/Description: CMS-Window Terminal Service is now available
When: 06/21/07,06:45am When discovered: 06/21/07,05:15am Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 06/21/2007 06:45am Submitted/Last updated by: RjP, Ops - 06/21/2007 06:49:08 |
| 06/21/07 Thu |
Symptom/Description:PeopleSoft HRSA Unavailable
When: 6/21/07 at 3:00pm Expected uptime:6/21/07 TBD Resolution or work-around:None at this this time Contact for more information:ITS Service Desk (805) 756-7000 opt 0 Root cause:Unknown at this time Last Update: 06/21/2007 15:00 Submitted/Last updated by: JBG ITS Service Desk - 06/21/2007 15:03:58 | |
| 06/21/07 Thu | PeopleSoft HRSA |
Symptom/Description:PeopleSoft HRSA NOW available.
When: 6/21/07 at 3:00pm Expected uptime:6/21/07 TBD Resolution or work-around:None at this this time Contact for more information:ITS Service Desk (805) 756-7000 opt 3 Root cause:Unknown at this time Last Update: 06/21/2007 15:15 Submitted/Last updated by: JBG ITS Service Desk - 06/21/2007 15:15:53 |
| 06/21/07 Thu | PeopleSoft HRSA |
Symptom/Description:PeopleSoft HRSA Unavailable
When: 6/21/07 at 3:00pm Expected uptime:6/21/07 TBD Resolution or work-around:None at this this time Contact for more information:ITS Service Desk (805) 756-7000 opt 3 Root cause:Unknown at this time Last Update: 06/21/2007 15:00 Submitted/Last updated by: JBG ITS Service Desk - 06/21/2007 15:05:09 |
| 06/21/07 Thu | CMS-WTS |
Symptom/Description: CMS-Window Terminal Service is currently not available
When: 06/21/07,05:15am When discovered: 06/21/07,05:15am Expected uptime: unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 06/21/2007 05:24 Submitted/Last updated by: RjP, Ops - 06/21/2007 05:27:11 |
| 06/20/07 Wed | CMS-WTS |
Symptom/Description: CMS-Window Terminal Services is currently not available
When: 06/20/07,07:25am When discovered: 06/20/07,07:25am Expected uptime: unknown at this time Resolution or work-around: none Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 06/20/2007 07:29 Submitted/Last updated by: RjP, Ops - 06/20/2007 07:34:24 |
| 06/20/07 Wed | CMS-WTS |
Symptom/Description: CMS-WTS, Window Terminal Services is now available
When: 06/20/07,11:30am When discovered: 06/20/07,11:00am Contact for more information: ITS Service Desk 756-7000 option 3 --- Root cause: hung process Last Update: 06/20/2007 11:38 Submitted/Last updated by: KKH ITS Service Desk - 06/20/2007 12:20:11 |
| 06/20/07 Wed | CMS-WTS |
Symptom/Description: CMS-WTS, Window Terminal Services is unavailable
When: 06/20/07,11:00am When discovered: 06/20/07,11:00am Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7000 option 3 --- Root cause: TBD Last Update: 06/20/2007 11:20 Submitted/Last updated by: KKH ITS Service Desk - 06/20/2007 11:22:33 |
| 06/20/07 Wed | CMS-WTS |
Symptom/Description: CMS-Window Terminal Services is now available
When: 06/20/07,08:00am When discovered: 06/20/07,07:25am Resolution or work-around: Contact for more information: Ops, 6-5512 --- Root cause: Last Update: 06/20/2007 08:10 Submitted/Last updated by: RjP, Ops - 06/20/2007 08:11:15 |
| 06/19/07 Tue | CMSWTS |
Symptom/Description:CMSWTS is not available.
When: 06/19/07 at 8:00am Expected uptime: 06/19/07 at 8:30am Resolution or work-around: None Contact for more information:ITS Service Desk (805) 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 06/19/2007 08:16 Submitted/Last updated by: JBG ITS Service Desk - 06/19/2007 08:20:37 |
| 06/19/07 Tue | CMSWTS Connections |
Symptom/Description:CMSWTS is not available.
When: 06/19/07 at 8:00am Expected uptime: 06/19/07 at 9:00am Resolution or work-around: None Contact for more information:ITS Service Desk (805) 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 06/19/2007 08:16 Submitted/Last updated by: JBG ITS Service Desk - 06/19/2007 08:24:26 |
| 06/19/07 Tue | CMSWTS Connections |
Symptom/Description:CMSWTS is Now Available.
When: 06/19/07 at 8:00am Expected uptime: 06/19/07 at 8:30am Resolution or work-around: None Contact for more information:ITS Service Desk (805) 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 06/19/2007 08:30 Submitted/Last updated by: JBG ITS Service Desk - 06/19/2007 08:32:39 |
| 06/19/07 Tue | CMSWTS Connections |
Symptom/Description:CMSWTS is not available.
When: 06/19/07 at 8:00am Expected uptime: 06/19/07 at 8:30am Resolution or work-around: None Contact for more information:ITS Service Desk (805) 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 06/19/2007 08:16 Submitted/Last updated by: JBG ITS Service Desk - 06/19/2007 08:22:01 |
| 06/18/07 Mon | Incoming telephone calls |
Symptom/Description: Calls coming into Cal Poly WORKED COMPLETED SUCCESSFULLY 1:30 AM June 19
When: June 19 12:01 AM Expected uptime: June 19th 2:00 AM Resolution or work-around: None available. Outgoing and 911 calls will not be affected by this work. Contact for more information: Jason Holt 67310 Additional info: Our Telephone provider will be doing some fiber work tonight that may cause incoming calls to not be completed. Work is to be done sometime in the window of Midnight tonight - 2:00 AM --- Root cause: Migrating Cal Poly to new Fiber Path for Telephone service. Last Update: 06/18/2007 08:08 Submitted/Last updated by: JH 67310 - 06/19/2007 01:43:58 |
| 06/18/07 Mon | Incoming telephone calls |
Symptom/Description: Calls coming into Cal Poly
When: June 19 12:01 AM Expected uptime: June 19th 2:00 AM Resolution or work-around: None available. Outgoing and 911 calls will not be affected by this work. Contact for more information: Jason Holt 67310 Additional info: Our Telephone provider will be doing some fiber work tonight that may cause incoming calls to not be completed. Work is to be done sometime in the window of Midnight tonight - 2:00 AM --- Root cause: Migrating Cal Poly to new Fiber Path for Telephone service. Last Update: 06/18/2007 08:08 Submitted/Last updated by: JH 67310 - 06/18/2007 08:13:34 |
| 06/18/07 Mon | Student Pay |
Symptom/Description:Student Pay Log-in is Unavailable for Timekeepers only
When: 6/18/07 at 8:00am Expected uptime: 6/18/07 at (TBD) Resolution or work-around:None at this time Contact for more information: ITS Service Desk (805) 756-7000 opt 0 Root cause:Problem connecting to PeopleSoft for Timekeepers only Last Update: 06/18/2007 08:45 Submitted/Last updated by: DLM ITS - 06/18/2007 08:44:52 |
| 06/18/07 Mon | Student Pay |
Symptom/Description:Student Pay Log in is Unavailable
When: 6/18/07 at 8:00am Expected uptime: 6/18/07 at TBD Resolution or work-around:None at this time Contact for more information: ITS Service Desk (805) 756-7000 opt 0 Root cause:Unknown Last Update: 06/18/2007 08:14 Submitted/Last updated by: JBG ITS Service Desk. - 06/18/2007 08:21:20 |
| 06/18/07 Mon | Student Pay |
Symptom/Description:Student Pay Log in is Unavailable
When: 6/18/07 at 8:00am Expected uptime: 6/18/07 at (TBD) Resolution or work-around:None at this time Contact for more information: ITS Service Desk (805) 756-7000 opt 0 Root cause:Unknown Last Update: 06/18/2007 08:14 Submitted/Last updated by: JBG ITS Service Desk. - 06/18/2007 08:26:01 |
| 06/18/07 Mon | Student Pay |
Symptom/Description:Student Pay Log in Unavailable
When: 6/18/07 at 8:00am Expected uptime: 6/18/07 at TBD Resolution or work-around:None at thei time Contact for more information: ITS Service Desk (805) 756-7000 opt 0 Root cause:Unknown Last Update: 06/18/2007 08:14 Submitted/Last updated by: JBG ITS Service Desk. - 06/18/2007 08:19:55 |
| 06/18/07 Mon | Student Pay |
Symptom/Description:Student Pay Log-in for Timekeepers Now Available
When: 6/18/07 at 8:00 Expected uptime: 6/18/07 at 08:55 Resolution or work-around:None at this time Contact for more information: ITS Service Desk (805) 756-7000 opt 0 Root cause:Problem connecting to PeopleSoft for Timekeepers only Last Update: 06/18/2007 08:55 Submitted/Last updated by: RPM ITS - 06/18/2007 08:56:05 |
| 06/18/07 Mon | Student Pay |
Symptom/Description:Student Pay Log-in is Unavailable
When: 6/18/07 at 8:00am Expected uptime: 6/18/07 at (TBD) Resolution or work-around:None at this time Contact for more information: ITS Service Desk (805) 756-7000 opt 0 Root cause:Unknown Last Update: 06/18/2007 08:14 Submitted/Last updated by: JBG ITS Service Desk. - 06/18/2007 08:32:05 |
| 06/17/07 Sun | PeopleSoft HRSA |
Symptom/Description: Student Pay, Timekeeper access link on the Portal not available.
When: June 17, 2007 at 14:00 When discovered: June 17, 2007 at 14:00 Expected uptime: June 17, 2007 at midmorning. Resolution or work-around: none Contact for more information: Service Desk 6-7000 Root cause: unknown at this time. Last Update: 06/17/2007 17:15 Submitted/Last updated by: ruc/OPS - 06/17/2007 17:19:56 |
| 06/14/07 Thu | PeopleSoft HRSA |
Symptom/Description:RESOLVED***PeopleSoft HRSA will be coming down to resolve issues users are seeing since the application of last nights patches.
When: 6/14/07 at 12:00pm Expected uptime: 6/14/07 at 1:00pm Resolution or work-around: none at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 3 Last Update: 06/14/2007 12:30 Submitted/Last updated by: JBG ITS Service Desk - 06/14/2007 14:28:43 |
| 06/14/07 Thu | PeopleSoft HRSA |
Symptom/Description:HRSA PeopleSoft will be coming down to resolve issues users are seeing since the application of last nights patches.
When: 6/14/07 at 12:00pm Expected uptime: 6/14/07 at 1:00pm Resolution or work-around: none at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 3 Last Update: 06/14/2007 11:04 Submitted/Last updated by: JBG ITS Service Desk - 06/14/2007 11:11:27 |
| 06/14/07 Thu | PeopleSoft HRSA |
Symptom/Description:PeopleSoft HRSA will be coming down to resolve issues users are seeing since the application of last nights patches.
When: 6/14/07 at 12:00pm Expected uptime: 6/14/07 at 1:00pm Resolution or work-around: none at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 3 Last Update: 06/14/2007 11:04 Submitted/Last updated by: JBG ITS Service Desk - 06/14/2007 11:12:37 |
| 06/14/07 Thu | PeopleSoft HRSA |
Symptom/Description:PeopleSoft HRSA will be coming down to resolve issues users are seeing since the application of last nights patches.
When: 6/14/07 at 12:00pm Expected uptime: 6/14/07 at 1:00pm Resolution or work-around: none at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 3 Last Update: 06/14/2007 11:04 Submitted/Last updated by: JBG ITS Service Desk - 06/14/2007 11:14:26 |
| 06/13/07 Wed | PeopleSoft HRSA |
Symptom: PeopleSoft HRSA will be down for installation of alocal modification and patches.
When: 6/13/07 at 8:00 PM Expected uptime: 6/13/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 06/11/2007 08:20 Submitted by: GLW, ITS-CCS - 06/11/2007 08:17:54 |
| 06/09/07 Sat |
Symptom/Description: Portal and Webmail are experiencing intermittent problems. Support groups are looking into problem at this time.
When: 6/8/07, 08:00am When discovered: 6/8/07, 08:00am Expected uptime: Resolution or work-around: Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 06/09/2007 07:47 Submitted/Last updated by: RjP,Ops - 06/09/2007 08:08:35 | |
| 06/08/07 Fri | PeopleSoft Development |
Symptom/Description:PeopleSoft Development Problem as a result of last nights activity may or may not allow users to log-in.
When: 6/08/07 at 8:00am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 3 Root cause:Unknown Last Update: 06/08/2007 08:28 Submitted/Last updated by: JBG ITS Service Desk. - 06/08/2007 08:42:51 |
| 06/08/07 Fri | PeopleSoft Development |
Symptom/Description:PeopleSoft Development Problem as a result of last nights activity may or may not allow users to log-in.
When: 6/08/07 at 8:00am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:ITS Service Desk (805)756-7000 opt 3 Root cause:Unknown Last Update: 06/08/2007 08:28 Submitted/Last updated by: JBG ITS Service Desk. - 06/08/2007 08:41:37 |
| 06/07/07 Thu | PeopleSoft Development |
Symptom/Description:PeopleSoft Development HCM,HRSA,Finance are not available
When: 6/07/07 at 12:35pm Expected uptime: TBD Resolution or work-around:None Contact for more information:ITS Service Desk (805)756-7000 opt 3 Root cause:Uknown Last Update: 06/07/2007 14:01 Submitted/Last updated by: JBG ITS Sevice Desk - 06/07/2007 14:15:59 |
| 06/07/07 Thu | PeopleSoft Development |
Symptom/Description:PeopleSoft Development HCM,HRSA,Finance are not available
When: 6/07/07 at 12:35pm Expected uptime: TBD Resolution or work-around:None Contact for more information:ITS Service Desk (805)756-7000 opt 3 Root cause:Uknown Last Update: 06/07/2007 14:01 Submitted/Last updated by: JBG ITS Sevice Desk - 06/07/2007 14:13:53 |
| 06/07/07 Thu | PeopleSoft Development |
Symptom/Description:Now Available...PeopleSoft Development HCM,HRSA,Finance
When: 6/07/07 at 12:35pm Expected uptime: TBD Resolution or work-around:None Contact for more information:ITS Service Desk (805)756-7000 opt 3 Root cause:Uknown Last Update: 06/07/2007 4:30pm Submitted/Last updated by: JBG ITS Sevice Desk - 06/07/2007 16:51:06 |
| 06/03/07 Sun |
Symptom/Description: Computer Lab in Bldg 10 Room 214 is back up.
When: June 03, 2007 at 07:10pm When discovered: June 03 at 05:00pm Expected uptime: June 03, 2007 at 07:10pm Resolution or work-around: Network switch replaced. Contact for more information: Service Desk 756-7000 Additional info: None --- Root cause: Bad Switch. Last Update: 06/03/2007 19:46 Submitted/Last updated by: RUC/OPS - 06/03/2007 19:51:58 | |
| 05/30/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of a local modification and patches.
When: 5/30/07 at 8:00 PM Expected uptime: 5/30/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 05/29/2007 08:29 Submitted by: GLW, ITS-CCS - 05/29/2007 08:31:32 |
| 05/26/07 Sat | PeopleSoft - All Instances |
Symptom/Description: The Unisys Data Center will be performing an extended monthly maintenance. There will be an outage to all the production and non-production instances during this timeframe.
When: 05/26/07 10 PM Expected uptime: 05/27/07 12 noon Contact for more information: ITService Center at (562) 346-2456. Last Update: 05/22/2007 14:51 Submitted/Last updated by: KKH ITS Service Desk - 05/27/2007 10:28:15 |
| 05/26/07 Sat | PeopleSoft - All Instances |
Symptom/Description: The Unisys Data Center will be performing an extended monthly maintenance. There will be an outage to all the production and non-production instances during this timeframe.
When: 05/26/07 10 PM Expected uptime: 05/27/07 10 AM Contact for more information: ITService Center at (562) 346-2456. Last Update: 05/22/2007 14:51 Submitted/Last updated by: KKH ITS Service Desk - 05/22/2007 15:00:22 |
| 05/25/07 Fri | Cal Poly Directories |
Symptom/Description: ASI phone numbers missing from Cal Poly Directory
When: 5/24/2007 and 5/25/2007 When discovered: 5/24/2007 afternoon Expected uptime: Tuesday, 5/29/2007 Resolution or work-around: Consult PDF phone directory at http://www.servicedesk.calpoly.edu/telephone_directory/phonedirectory.html Contact for more information: identity-management@calpoly.edu --- Root cause: Telephone numbers not included in source ASI data Last Update: 05/25/2007 09:56 Submitted/Last updated by: PR, ITS Info Mgt - 05/25/2007 10:11:58 |
| 05/25/07 Fri | Email Gateways |
Description: Campus email delivery is working normally. Some delays could still occur. Visit Reference for help with any residual SMTP or multiple message issues.
When discovered: 5/22/07 Resolution Time: 5/25/07 Resolution or work-around: Use My Cal Poly Portal email for delivery to other Oracle Email users Additional info: Contact ITS Service Desk at 805-756-7000 if you experience problems. --- Root cause: High mail volumes Last Update: 05/25/2007 5:00 pm Submitted/Last updated by: tob, ITS - 05/25/2007 17:00:20 |
| 05/25/07 Fri | Email Gateways |
Description: On and off campus mail delivery and "desktop" email programs(Outlook, etc.) working. If you received an "SMTP" error this morning, you may need to restart workstation. Some delivery delays may still occur, but performance at this time is good.
When discovered: 5/22/07 Expected Resolution Time: Today Next Update: 5/25 2:00 pm Resolution or work-around: Additional info: Contact ITS Service Desk at 805-756-7000 if you experience problems. --- Root cause: High mail volumes Last Update: 05/25/2007 11:00 am Submitted/Last updated by: tob, ITS - 05/25/2007 11:11:07 |
| 05/25/07 Fri | Cal Poly Directories |
Symptom/Description: ASI phone numbers missing from Cal Poly Directory
When: 5/24/2007 and 5/25/2007 When discovered: 5/24/2007 afternoon Expected uptime: Saturday, 5/26/2007 Resolution or work-around: Consult PDF phone directory at http://www.servicedesk.calpoly.edu/telephone_directory/phonedirectory.html. Contact for more information: identity-management@calpoly.edu --- Root cause: Telephone numbers not included in source ASI data. Problem resolved and numbers will appear in tomorrow's directory build. Last Update: 05/25/2007 10:15 am Submitted/Last updated by: PR, ITS Info Mgt - 05/25/2007 10:15:49 |
| 05/25/07 Fri |
Symptom/Description: ASI phone numbers missing from Cal Poly Directory
When: 5/24/2007 and 5/25/2007 When discovered: 5/24/2007 afternoon Expected uptime: Tuesday, 5/29/2007 Resolution or work-around: Consult PDF phone directory at http://www.servicedesk.calpoly.edu/telephone_directory/phonedirectory.html Contact for more information: identity-management@calpoly.edu --- Root cause: Telephone numbers not included in source ASI data Last Update: 05/25/2007 09:56 Submitted/Last updated by: PR, ITS Info Mgt - 05/25/2007 10:10:12 | |
| 05/25/07 Fri | Email Gateways |
Description: Mail delivery is still slow due to backlogs. "SMTP" errors are occuring when sending messages. See below for limited work-around.
When discovered: 5/22/07 Expected Resolution Time: To be determined Next Update: 5/25 10:30 am Resolution or work-around: Messages sent using My Cal Poly portal email will be delivered IF mail recipient receives mail in their Cal Poly "Oracle" account. Do not send mass mails, etc. Additional info: SPAM originators ID'd & blocked, special mail mgmt procedures in place, mail routing updated. --- Root cause: Continued high mail volumes Last Update: 05/25/2007 8:30 am Submitted/Last updated by: tob, ITS - 05/25/2007 08:35:03 |
| 05/24/07 Thu | Email Gateways |
Symptom/Description:Continued e-mail delivery problems
When: 5/24/07 7:45 When discovered: 5/22/07 Expected uptime: Unknown, updated at 9:00 Resolution or work-around: Additional info: Escalating issues with associated vendors and reviewing available options to alleviate incoming mail traffic. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 07:50 Submitted/Last updated by: DR, Collaboration Services - 05/24/2007 07:55:50 |
| 05/24/07 Thu | Email Gateways |
Symptom/Description:Continued e-mail delivery problems.
When: 5/24/07 7:45 When discovered: 5/22/07 Expected uptime: Unknown Next Update: 5/24 11:00 am (no additional information available at 9:00 am) Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Additional info: Escalating issues with associated vendors and reviewing available options to alleviate incoming mail traffic. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 9:45 am Submitted/Last updated by: tob, ITS SD - 05/24/2007 09:43:02 |
| 05/24/07 Thu | Email Gateways |
Description: E-mail backlog delivery is nearly complete. We are gradually bringing all services back on line. Some SMTP errors could still occur. See below for limited work-around.
When discovered: 5/22/07 Expected uptime: by 4:00 pm Next Update: 5/25 9:00 am Resolution or work-around: Messages sent using My Cal Poly portal email will be delivered IF mail recipient receives mail in their Cal Poly "Oracle" account. Do not send mass mails, etc. Additional info: SPAM originators ID'd & blocked, special mail mgmt procedures in place, mail routing updated. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 5:00 pm Submitted/Last updated by: tob, ITS - 05/24/2007 17:00:07 |
| 05/24/07 Thu | Email Gateways |
Description: E-mail delivery is expected to return to normal this afternoon. We are catching up on mail backlogs. Currently, mail traffic is still limited/delayed. Some SMTP errors could occur. See below for limited work-around.
When discovered: 5/22/07 Expected uptime: by 4:00 pm Next Update: 5/24 5:00 pm Resolution or work-around: Messages sent using My Cal Poly portal email will be delivered IF mail recipient receives mail in their Cal Poly "Oracle" account. Do not send mass mails, etc. Additional info: SPAM originators ID'd & blocked, special mail mgmt procedures in place, mail routing updated. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 4:30 pm Submitted/Last updated by: tob, ITS - 05/24/2007 16:36:17 |
| 05/24/07 Thu | Email Gateways |
Symptom/Description:Continued e-mail delivery problems.
When: 5/24/07 7:45 When discovered: 5/22/07 Expected uptime: Unknown Next Update: 5/24 9:00 am Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Additional info: Escalating issues with associated vendors and reviewing available options to alleviate incoming mail traffic. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 07:50 Submitted/Last updated by: DR, Collaboration Services - 05/24/2007 08:38:34 |
| 05/24/07 Thu | Email Gateways |
Symptom/Description: Email delivery delays Still exist. ITS is working with email gateway vendor, Mirapoint.Configuration updates have relieved one problem. We are currently analyzing other issues and working to resolve backlogs on Central UNIX. See below for limited work-around.
When discovered: 05/22/2007 2:40 pm Expected uptime: To be determined Next Update: 5/24/07 9:00 am Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Root cause: High number of connections and other issues to be determined. Last Update: 05/24/07 7:37 pm Last Updated by: RjP, OPS - 05/24/2007 07:36:48 |
| 05/24/07 Thu | Email Gateways |
Description: E-mail delivery is expected to return to normal this afternoon. We are catching up on mail backlogs. Currently, mail traffic is still limited/delayed. Some SMTP errors could occur. See below for limited work-around.
When discovered: 5/22/07 Expected uptime: Early Afternoon Next Update: 5/24 2:00 pm Resolution or work-around: Messages sent using My Cal Poly portal email will be delivered IF mail recipient receives mail in their Cal Poly "Oracle" account. Do not send mass mails, etc. Additional info: SPAM originators ID'd & blocked, special mail mgmt procedures in place, mail routing updated. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 11:25 am Submitted/Last updated by: tob, ITS - 05/24/2007 11:45:07 |
| 05/24/07 Thu | Email Gateways |
Description: E-mail delivery is expected to return to normal this afternoon. We are catching up on mail backlogs. Currently, mail traffic is still limited/delayed. Some SMTP errors could occur. See below for limited work-around.
When discovered: 5/22/07 Expected uptime: by 4:00 pm Next Update: 5/24 4:00 pm Resolution or work-around: Messages sent using My Cal Poly portal email will be delivered IF mail recipient receives mail in their Cal Poly "Oracle" account. Do not send mass mails, etc. Additional info: SPAM originators ID'd & blocked, special mail mgmt procedures in place, mail routing updated. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 1:52 pm Submitted/Last updated by: tob, ITS - 05/24/2007 13:54:01 |
| 05/24/07 Thu | Email Gateways |
Description: E-mail backlog delivery is nearly complete. We are gradually bringing all services back on line. Some SMTP errors could still occur. See below for limited work-around.
When discovered: 5/22/07 Expected Resolution Time: Friday Next Update: 5/25 9:00 am Resolution or work-around: Messages sent using My Cal Poly portal email will be delivered IF mail recipient receives mail in their Cal Poly "Oracle" account. Do not send mass mails, etc. Additional info: SPAM originators ID'd & blocked, special mail mgmt procedures in place, mail routing updated. --- Root cause: Continued high mail volumes Last Update: 05/24/2007 5:00 pm Submitted/Last updated by: tob, ITS - 05/24/2007 17:02:05 |
| 05/23/07 Wed | Email Gateways |
Symptom/Description: Email delivery delays Still exist. ITS is working with email gateway vendor, Mirapoint.Configuration updates have relieved one problem. We are currently analyzing other issues and working to resolve backlogs on Central UNIX. See below for limited work-around.
When discovered: 05/22/2007 2:40 pm Expected uptime: To be determined Next Update: 5/24/07 9:00 am Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Root cause: High number of connections and other issues to be determined. Last Update: 05/24/07 7:37 pm Last Updated by: RjP, OPS - 05/24/2007 11:37:43 |
| 05/23/07 Wed | Email Gateways |
Symptom/Description: Email delivery delays Still exist. ITS is working with email gateway vendor, Mirapoint.Configuration updates have relieved one problem. We are currently analyzing other issues and working to resolve backlogs on Central UNIX. See below for limited work-around.
When discovered: 05/22/2007 2:40 pm Expected uptime: To be determined Next Update: 5/24/07 9:00 am Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Root cause: High number of connections and other issues to be determined. Last Update: 05/24/07 7:37 pm Last Updated by: RjP, OPS - 05/24/2007 08:35:49 |
| 05/23/07 Wed | Email Gateways |
Symptom/Description: Email delivery delays likely to persist into Thursday. ITS is working with email gateway vendor, Mirapoint.Configuration updates have relieved one problem. We are currently analyzing other issues and working to resolve backlogs on Central UNIX. See below for limited work-around.
When discovered: 05/22/2007 2:40 pm Expected uptime: To be determined Next Update: 5/23/07 9:00 am Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Root cause: High number of connections and other issues to be determined. Last Update: 05/23/07 5:00 pm Last Updated by: TOB, ITS SD - 05/23/2007 17:01:13 |
| 05/23/07 Wed | Email Gateways |
Symptom/Description: Email delivery delays likely to persist into Thursday. ITS is working with email gateway vendor, Mirapoint.Configuration updates have relieved one problem. We are currently analyzing other issues and working to resolve backlogs on Central UNIX. See below for limited work-around.
When discovered: 05/22/2007 2:40 pm Expected uptime: To be determined Next Update: 5/23/07 9:00 am Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. Root cause: High number of connections and other issues to be determined. Last Update: 05/23/07 5:00 pm Last Updated by: TOB, ITS SD - 05/23/2007 17:00:22 |
| 05/23/07 Wed | Library Learning Commons |
Symptom/Description: PolyConnect and Learning Commons Windows computers are running slowly or momentarily hang.
When discovered: 5/23/07 16:10 Expected uptime: 5/23/07 16:35 Resolution or work-around: None Contact for more information: Dale Kohler, x6-6602 --- Root cause: "Shared drive" file server node needed to be reset. Last Update: 05/23/2007 16:41 Submitted/Last updated by: CJS, ITS-USS - 05/23/2007 16:43:40 |
| 05/23/07 Wed | Email Gateways |
Symptom/Description: Due to huge influx of mail, email traffic through email gateway servers is delayed several hours. See below for possible work around.
When discovered: 05/22/2007 2:40 pm Expected uptime: When open connections return to normal operating ranges. Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. --- Root cause: Connections to michael and gabriel have quadrupled in the last two hours. Each box is handling up to 800 smtp connection each. Normal connection rates are around 200 each. Last Update: 05/23/2007 8:56 am Submitted/Last updated by: TOB, ITS Service Desk - 05/23/2007 11:12:05 |
| 05/23/07 Wed | StuPay/Resource25 |
Symptom/Description: Student Pay and Resource25 will be down briefly for installation of a patch
When: 5/23/2007 at 5:00 PM Expected uptime: 5/23/2007 at 5:10 PM Resolution or work-around: None Contact for more information: mycp@calpoly.edu --- Root cause: Web server patch Last Update: 05/22/2007 08:18 AM Submitted/Last updated by: DLM-ISI - 05/22/2007 08:30:18 |
| 05/23/07 Wed | StuPay/Remedy |
Symptom/Description: Student Pay and Remedy will be down for installation of a patch
When: 5/23/2007 at 5:00 PM Expected uptime: 5/23/2007 at 5:10 PM Resolution or work-around: None Contact for more information: mycp@calpoly.edu --- Root cause: Web server patch on glass Last Update: 05/22/2007 08:18 AM Submitted/Last updated by: DLM-ISI - 05/22/2007 08:27:54 |
| 05/23/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 5/23/07 at 8:00 PM Expected uptime: 5/23/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 05/21/2007 10:47 Submitted/Last updated by: [initials, department] - 05/21/2007 10:50:01 |
| 05/23/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 5/23/07 at 8:00 PM Expected uptime: 5/23/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 05/21/2007 10:47 Submitted by: GLW, ITS-AIM - 05/21/2007 10:53:39 |
| 05/23/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 5/23/07 at 8:00 PM Expected uptime: 5/23/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 05/21/2007 10:47 Submitted by: GLW, ITS-CCS - 05/21/2007 10:53:53 |
| 05/22/07 Tue | Email Gateways |
Symptom/Description: Due to huge influx of mail, email traffic through email gateway servers is delayed several hours. See below for possible work around.
When discovered: 05/22/2007 2:40 pm Expected uptime: When open connections return to normal operating ranges. Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. --- Root cause: Connections to michael and gabriel have quadrupled in the last two hours. Each box is handling up to 800 smtp connection each. Normal connection rates are around 200 each. Last Update: 05/23/2007 8:56 am Submitted/Last updated by: TOB, ITS Service Desk - 05/23/2007 09:01:20 |
| 05/22/07 Tue | Email Gateways |
Symptom/Description: Due to huge influx of mail, email traffic through email gateways may be significantly delayed or may timeout.
When discovered: 05/22/2007 2:40 pm Expected uptime: When open connections return to normal operating ranges. Resolution or work-around: Send messages using the My Cal Poly portal email. If mail recipient receives mail in their Cal Poly "Oracle" account, sending this way will circumvent the gateway backlogs. Do not send mass mails, etc. --- Root cause: Connections to michael and gabriel have quadrupled in the last two hours. Each box is handling up to 800 smtp connection each. Normal connection rates are around 200 each. Last Update: 05/22/2007 5:49 pm Submitted/Last updated by: TOB, ITS Service Desk - 05/22/2007 17:51:28 |
| 05/22/07 Tue | Email Gateways |
Symptom/Description: Email traffic through email gateways may be delayed, or timeout.
When: 05/22/2007 1440 When discovered: 05/22/2007 1440 Expected uptime: When open connections return to normal operating ranges. Resolution or work-around: If possible hold on sending mass mails, etc. --- Root cause: Connections to michael and gabriel have quadrupled in the last two hours. Each box is handling up to 800 smtp connection each. Normal connection rates are around 200 each. Last Update: 05/22/2007 14:19 Submitted/Last updated by: JPP, ITS/AIM - 05/22/2007 14:26:06 |
| 05/21/07 Mon | Resource25 |
Symptom/Description: Problem Resolved: Unable to log into Resource25
When discovered: Mon 5-21-07 9:30 am Time of Resolution: Mon 5-21-07 10:15 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Case 225742 has been assigned to ITS Special Support Services. System administrators are working on the problem --- Root cause: License Issue Last Update: 05/21/2007 10:22 Submitted/Last updated by: TOB, ITS Service Desk - 05/21/2007 10:23:50 |
| 05/21/07 Mon | Resource25 |
Symptom/Description: Unable to log into Resource25
When discovered: Mon 5-21-07 9:30 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Case 225742 has been assigned to ITS Special Support Services. System administrators are working on the problem --- Root cause: To be determined Last Update: 05/21/2007 09:55 Submitted/Last updated by: TOB, ITS Service Desk - 05/21/2007 09:57:38 |
| 05/21/07 Mon | Resource25 |
Symptom/Description: Unable to log into Resource25
When discovered: Mon 5-21-07 9:30 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Case 225742 has been assigned to ITS Special Support Services. System administrators are working on the problem --- Root cause: To be determined Last Update: 05/21/2007 09:55 Submitted/Last updated by: TOB, ITS Service Desk - 05/21/2007 09:58:15 |
| 05/16/07 Wed | DNS servers getting upgraded |
Symptom/Description: DNS maintenance. All DNS servers affected at separate times keeping DNS service up during maintenance.
When: Currently through tommorrow, Thursday 5/17/07 to 5pm Expected uptime: DNS services should not be affected. Resolution or work-around: None required Contact for more information: Network Administration at 6-1295 Root cause: New server hardware Last Update: 05/16/2007 14:39 Submitted/Last updated by: Ed at 6-1295 - 05/16/2007 14:45:23 |
| 05/16/07 Wed | DNS servers getting upgraded |
Symptom/Description: DNS maintenance. All DNS servers affected at separate times keeping DNS service up during maintenance.
When: Currently through tommorrow, Thursday 5/17/07 to 5pm Expected uptime: DNS services should not be affected. Resolution or work-around: None required Contact for more information: Network Administration at 6-1295 Root cause: New server hardware Last Update: 05/16/2007 14:39 Submitted/Last updated by: Ed at 6-1295 - 05/16/2007 14:49:39 |
| 05/16/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 5/16/07 at 8:00 PM Expected uptime: 5/16/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 05/14/2007 09:07 Submitted by: GLW, ITS-CCS - 05/14/2007 09:05:40 |
| 05/15/07 Tue | WTS |
Symptom/Description: Window's Terminal Services is unavailable
When: [07:40am] When discovered: May 15 07:45am Expected uptime: May 15 08:30am Resolution or work-around: None Contact for more information: Service Desk 6-7000 Additional info: [URL --- Root cause: Under investigation Last Update: 05/15/2007 08:05 Submitted/Last updated by: ruc,ops - 05/15/2007 08:09:19 |
| 05/15/07 Tue | WTS |
Symptom/Description: Window's Terminal Services is back up again.
When: [07:40am] When discovered: May 15 07:45am Expected uptime: May 15 08:15am Resolution or work-around: None Contact for more information: Service Desk 6-7000 Additional info: [URL --- Root cause: Faulty network cards, to be replaced later this week. Last Update: 05/15/2007 08:05 Submitted/Last updated by: ruc,ops - 05/15/2007 08:45:29 |
| 05/15/07 Tue | WTS |
Symptom/Description: Window's Terminal Services
When: [07:40am] When discovered: May 15 07:45am Expected uptime: May 15 08:30am Resolution or work-around: None Contact for more information: Service Desk 6-7000 Additional info: [URL --- Root cause: Under investigation Last Update: 05/15/2007 08:05 Submitted/Last updated by: ruc,ops - 05/15/2007 08:08:06 |
| 05/12/07 Sat | Building 21 network |
Symptom/Description: Building 21 Power outage
When: May 12 7:00 AM - 5:00 PM Expected uptime: May 12 5:00 PM Resolution or work-around: Network will be unavailable in areas near where the power is out. Contact for more information: NetAdmin 6-1295 Additional info: Power outage scheduled by facilities. Perry Judd may be reached at 756-5765 --- Last Update: 05/07/2007 15:22 Submitted/Last updated by: Jh Netadmin - 05/07/2007 15:31:30 |
| 05/11/07 Fri | ArcGIS Licensing Server |
Symptom/Description:ArcGIS License Server unavailable
When: 5.11.2007, 09:50 am When discovered: 5.11.2007, 09:30 am Expected uptime: N/A Resolution or work-around:None Contact for more information: --- Server failed to restart fully after automatic software updates Root cause: Last Update: 05/11/2007 09:59 Submitted/Last updated by: CCB, ITS-USS - 05/11/2007 10:03:37 |
| 05/11/07 Fri | ArcGIS Licensing Server |
Symptom/Description:ArcGIS License Server unavailable
When: 5.11.2007, 09:50 am When discovered: 5.11.2007, 09:30 am Expected uptime: N/A Resolution or work-around:None Contact for more information: --- Sever failed to restart fully after automatic software updates Root cause: Last Update: 05/11/2007 09:59 Submitted/Last updated by: [initials, department] - 05/11/2007 10:02:30 |
| 05/11/07 Fri | ArcGIS Licensing Server |
Symptom/Description:ArcGIS License Server -all services are now available
When: 5.11.2007, 09:50 am When discovered: 5.11.2007, 09:30 am Expected uptime: 10:30 am, 5.11.2007 Resolution or work-around:None Contact for more information: --- Root cause: Server failed to restart fully after automatic software updates Last Update: 05/11/2007 10:59 Submitted/Last updated by: CCB, ITS-USS - 05/11/2007 11:48:32 |
| 05/09/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 5/9/07 at 8:00 PM Expected uptime: 5/9/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 05/07/2007 11:12 Submitted by: GLW, ITS-CCS - 05/07/2007 11:10:03 |
| 05/02/07 Wed | WTS |
Symptom/Description: CMS-WTS unavailable / Now AVAILABLE
When: 05/02/2007 When discovered: 05-02-2007 6:00AM Expected uptime: Now Resolution or work-around: Support personnel contacted. Contact for more information: OPS x6-5512 --- Root cause: Last Update: 05/02/2007 06:58 Submitted/Last updated by: FS, ITS-OPS - 05/02/2007 06:59:37 |
| 05/02/07 Wed | WTS |
Symptom/Description: CMS-WTS unavailable
When: 05/02/2007 When discovered: 05-02-2007 6:00AM Expected uptime: unknown Resolution or work-around: Support personnel contacted. Contact for more information: OPS x6-5512 --- Root cause: Last Update: 05/02/2007 06:21 Submitted/Last updated by: FS, ITS-OPS - 05/02/2007 06:27:05 |
| 05/02/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of a local modification and patches
When: 5/2/07 at 8:00 PM Expected uptime: 5/2/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 04/30/2007 09:02 Submitted by: GLW, ITS-CCS - 04/30/2007 09:00:13 |
| 05/01/07 Tue | DNS problems resolved |
Symptom/Description: DNS problems resolved!!! , random symptoms on various subnets, especially wireless. Unable to resolve names on browsers, ssh clients, etc.
When: 5/01/07 currently OKAY! When discovered: 5/01/07 at 9:00am Expected uptime: UP now! Resolution or work-around: None Contact for more information: NetAdmin at 6-1295 Root cause: named root errors on Moe, restarted named, tested okay. Last Update: 05/01/2007 09:11 Submitted/Last updated by: Ed/ Netadmin - 05/01/2007 10:22:04 |
| 05/01/07 Tue | DNS problems |
Symptom/Description: DNS problems, random symptoms on various subnets, especially wireless. Unable to resolve names on browsers, ssh clients, etc.
When: 5/01/07 currently When discovered: 5/01/07 at 9:00am Expected uptime: To Be Determined Resolution or work-around: None Contact for more information: NetAdmin at 6-1295 Root cause: Looking into it Last Update: 05/01/2007 09:11 Submitted/Last updated by: Ed/ Netadmin - 05/01/2007 09:15:36 |
| 05/01/07 Tue | DNS problems |
Symptom/Description: DNS problems, random symptoms on various subnets, especially wireless. Unable to resolve names on browsers, ssh clients, etc.
When: 5/01/07 currently When discovered: 5/01/07 at 9:00am Expected uptime: To Be Determined Resolution or work-around: None Contact for more information: NetAdmin at 6-1295 Root cause: Looking into it Last Update: 05/01/2007 09:11 Submitted/Last updated by: Ed/ Netadmin - 05/01/2007 09:16:23 |
| 04/25/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 4/25/07 at 8:00 PM Expected uptime: 4/25/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 04/23/2007 10:22 Submitted by: GLW, ITS-CCS - 04/23/2007 10:20:14 |
| 04/23/07 Mon | Digital Putty subscribers |
Symptom/Description: Digital Putty subscribers cannot get to Calpoly or any CSU and visa-versa.
When: currently When discovered: Friday, 4/20/07 Expected uptime: Unknown Resolution or work-around: none Root cause: Digital Putty's link to Charter is broken, Charter and Digital Putty are working on it. Last Update: 04/23/2007 08:45 Submitted/Last updated by: Ed 6-1295 - 04/23/2007 08:54:09 |
| 04/23/07 Mon |
Symptom/Description: ArcGIS was temporarily unavailable for login. Service is now restored.
When: 4/23/2007 When discovered: 4/23/2007 09:40 am Expected uptime: 4/23/2007 09:44 am Resolution or work-around: N/A Contact for more information: --- Root cause: Licensing Sentinel key did not automatically restart after weekend power outage. Last Update: 04/23/2007 09:57 Submitted/Last updated by: CCB, USS - 04/23/2007 10:01:36 | |
| 04/23/07 Mon | ArcGIS |
Symptom/Description: ArcGIS was temporarily unavailable for login. Service is now restored.
When: 4/23/2007 When discovered: 4/23/2007 09:40 am Expected uptime: 4/23/2007 09:44 am Resolution or work-around: N/A Contact for more information: --- Root cause: Licensing Sentinel key did not automatically restart after weekend power outage. Last Update: 04/23/2007 09:57 Submitted/Last updated by: CCB, USS - 04/23/2007 10:02:55 |
| 04/23/07 Mon | Digital Putty subscribers |
Symptom/Description: Digital Putty subscribers can now get to Calpoly or any CSU and visa-versa.
When: currently When discovered: Friday, 4/20/07 Expected uptime: Fixed and is now UP! Resolution or work-around: none Root cause: Digital Putty's link to Charter was broken, Charter found and fixed the problem. Last Update: 04/23/2007 08:45 Submitted/Last updated by: Ed 6-1295 - 04/23/2007 11:25:20 |
| 04/18/07 Wed |
Symptom/Description:PeopleSoft Production and Non-Production Unavailable during Regularly Scheduled Monthly Maintenance
When: 04/22/07 at 12:00am Expected uptime: 04/22/07 at 6:00am Resolution or work-around:None Contact for more information:ITS Service Desk (805)756-7000 opt 0 Last Update: 04/18/2007 14:13 Submitted/Last updated by: JBG ITS Service Desk - 04/18/2007 14:22:27 | |
| 04/18/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 4/18/07 at 8:00 PM Expected uptime: 4/18/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/16/2007 10:48 Submitted by: GLW, ITS-CCS - 04/16/2007 10:46:31 |
| 04/17/07 Tue | My Cal Poly Portal |
Symptom/Description: My Cal Poly portal unavailable
When discovered: Tues, 4-17-07 7:55 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: To be determined Last Update: 04/17/2007 08:10 Submitted/Last updated by: TOB, ITS Service Desk - 04/17/2007 08:19:51 |
| 04/16/07 Mon | PeopleSoft Finance |
Symptom/Description: HRSA is available, but some Finance Users are still reporting problems. PeopleSoft Production Performance problems.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 3:15 pm Submitted/Last updated by: TOB, ITS Service Desk - 04/16/2007 15:17:56 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description: PeopleSoft HR, Student Administration and Finance Production Services (Student Payroll) Unavailable.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 08:15 Submitted/Last updated by: TOB, ITS Service Desk - 04/16/2007 09:58:54 |
| 04/16/07 Mon | PeopleSoft HRSA |
Symptom/Description: PeopleSoft HR, Student Administration and Finance Production Services Unavailable.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 08:15 Submitted/Last updated by: TOB, ITS Service Desk - 04/16/2007 08:20:08 |
| 04/16/07 Mon | PeopleSoft HRSA |
Symptom/Description: PeopleSoft HR, Student Administration and Finance Production Services Unavailable.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 08:15 Submitted/Last updated by: TOB, ITS Service Desk - 04/16/2007 08:21:18 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description:***All Are Now Available *** PeopleSoft HR, Student Administration and Finance Production Services.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 11:10 am Submitted/Last updated by: JBG, ITS Service Desk - 04/16/2007 11:22:34 |
| 04/16/07 Mon | PeopleSoft HRSA |
Symptom/Description: PeopleSoft HR/SA Production Unavailable
When: 7:55AM, April 16th When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: Application Support has been contacted Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On --- Root cause: to be determined Last Update: 04/16/2007 08:03 Submitted/Last updated by: pt, ITS Service Desk - 04/16/2007 08:06:34 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description: PeopleSoft HR, Student Administration and Finance Production Services (Including Student Payroll)Unavailable.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 08:15 Submitted/Last updated by: TOB, ITS Service Desk - 04/16/2007 10:03:36 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description:*** Now Available are PeopleSoft HR, Student Administration.***
Not Available is Finance Production Services.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 10:35 Submitted/Last updated by: JBG, ITS Service Desk - 04/16/2007 10:42:24 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description:** Now Available are PeopleSoft HR, Student Administration.***
Not Available is Finance Production Services.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 10:35 Submitted/Last updated by: JBG, ITS Service Desk - 04/16/2007 10:41:44 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description: Now Available are PeopleSoft HR, Student Administration.
Not Available is Finance Production Services.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 10:35 Submitted/Last updated by: JBG, ITS Service Desk - 04/16/2007 10:37:50 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description: PeopleSoft HR, Student Administration and Finance Production Services Unavailable.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 08:15 Submitted/Last updated by: TOB, ITS Service Desk - 04/16/2007 08:22:13 |
| 04/16/07 Mon | PeopleSoft HRSA |
Symptom/Description: PeopleSoft HR/SA Production Unavailable
When: 7:55AM, April 16th When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: Application Support has been contacted Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On --- Root cause: to be determined Last Update: 04/16/2007 08:03 Submitted/Last updated by: pt, ITS Service Desk - 04/16/2007 08:07:44 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description: Now Available are PeopleSoft HR, Student Administration.
Not Available is Finance Production Services.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 10:35 Submitted/Last updated by: JBG, ITS Service Desk - 04/16/2007 10:40:44 |
| 04/16/07 Mon | PeopleSoft HR, SA and Finance |
Symptom/Description: PeopleSoft HR, Student Administration and Finance Production Services (Including Student Payroll) Unavailable.
When discovered: 7:55am, April 16th Expected uptime: To be determined Resolution or work-around: None Contact for more information:CMS Call Center 67000, Option 3 Additional info: Users are receiving second PS Login Screen & SQL error at this time, after using Single Click Sign On. CMS Central Case # is 92310. --- Root cause: to be determined Last Update: 04/16/2007 08:15 Submitted/Last updated by: TOB, ITS Service Desk - 04/16/2007 10:05:24 |
| 04/15/07 Sun | Oracle Email |
Symptom/Description: Oracle email web login unavailable for some users / Now AVAILABLE for users.
When: 04/15/2007 When discovered: 04/15/2007 10:00AM Expected uptime: Now Resolution or work-around: Oracle support personnel contacted and currently working on issue. Contact for more information: OPS x6-5512 --- Root cause: Stuck java process on one of the email servers. Last Update: 04/15/2007 11:00 Submitted/Last updated by: FS,ITS-OPS - 04/15/2007 11:03:09 |
| 04/15/07 Sun | Oracle Email |
Symptom/Description: Oracle email web login unavailable for some users.
When: 04/15/2007 When discovered: 04/15/2007 10:00AM Expected uptime: N/A Resolution or work-around: Oracle support personnel contacted and currently working on issue. Contact for more information: OPS x6-5512 --- Root cause: Last Update: 04/15/2007 10:26 Submitted/Last updated by: FS,ITS-OPS - 04/15/2007 10:28:56 |
| 04/15/07 Sun | Oracle Email |
Symptom/Description: Oracle email web login unavailable for some users / NOW Available
When: 04/15/2007 When discovered: 04/15/2007 10:00AM Expected uptime: Now Resolution or work-around: Oracle support personnel contacted and currently working on issue. Contact for more information: OPS x6-5512 --- Root cause: Stuck java process on one of the email servers. Last Update: 04/15/2007 11:00 Submitted/Last updated by: FS,ITS-OPS - 04/15/2007 11:02:29 |
| 04/14/07 Sat | PeopleSoft Finance and HRSA |
Description: PeopleSoft Finance and HRSA will be down for installation of an Oracle Patch
When: Saturday, 4/14/07 at 12 Noon Expected uptime: 4/14/07 at 4:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of Oracle patches Last Update: 04/11/2007 08:10 Submitted by: GLW, ITS-CCS - 04/11/2007 08:09:38 |
| 04/11/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 4/11/07 at 8:00 PM Expected uptime: 4/11/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/09/2007 08:38 Submitted by: GLW, ITS/CCS - 04/09/2007 08:36:43 |
| 04/06/07 Fri | Windows Terminal Services |
Symptom/Description: Windows Terminal Services (CMS-WTS) is unavailable. This affects access to BrioQuery, nVision, Advancement, and other PSoft Development services.
When discovered: Fri, 4/6 at 3:50 pm Expected uptime: Fri, 4/6 by 6:00 pm - possibly sooner. Resolution or work-around: none Contact for more information: CMS Call Center 756-7000 opt 3 Root cause: To be Determined Last Update: 04/06/2007 16:22 Submitted/Last updated by: TOB, cmscc - 04/06/2007 16:27:00 |
| 04/06/07 Fri | Windows Terminal Services |
Symptom/Description: PROBLEM RESOLVED: Windows Terminal Services (CMS-WTS) is unavailable. This affects access to BrioQuery, nVision, Advancement, and other PSoft Development services.
When discovered: Fri, 4/6 at 3:50 pm Time of resolutions Fri, 4/6 at 5:00 pm Resolution or work-around: none Contact for more information: CMS Call Center 756-7000 opt 3 Root cause: To be Determined Last Update: 04/06/2007 16:22 Submitted/Last updated by: TOB, cmscc - 04/06/2007 17:08:11 |
| 04/05/07 Thu | Email - virus/spam servers |
Symptom/Description: Temporary delay in delivering queued email
When: 04/5/07 09:30am Expected uptime: 11:00am Resolution or work-around: All current email is being delivered without delay. Contact for more information: Service Desk X6-7000 Additional info: Due to a possible hardware failure, queued email on one Mirapoint email gateway server was not being delivered. After rebooting the server the queued email was delivered. The affected server has been removed from service; normal email delivery service has been restored. --- Root cause: Hardware failure on one Mirapoint email gateway server. Last Update: 04/05/2007 10:07 Submitted/Last updated by: RJB Collab Srvs - 04/05/2007 13:08:53 |
| 04/04/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 4/4/07 at 8:00 PM Expected uptime: 4/4/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/02/2007 09:35 Submitted by: GLW, ITS-CCS - 04/02/2007 09:38:02 |
| 04/02/07 Mon | Building 34 Networks |
Symptom/Description: Building 34 Network
When: Apr 2 8:00 AM Expected uptime: Apr 2 11:00 AM Resolution or work-around: None available Contact for more information: NetAdmin 6-1295 --- Root cause: Network component failure on 3rd floor. In progress. Last Update: 04/02/2007 10:38 Submitted/Last updated by: Jholt, - 04/02/2007 10:41:27 |
| 03/29/07 Thu | Sharepoint |
Symptom/Description: Planned maintenance - increase diskspace for Sharepoint data files.Outage extended to 4pm - harder than thought! :)
When: [Date and clock time]Friday 3/30/07 10 AM Expected uptime: Friday 3/30/07 4pm Resolution or work-around: None. Contact for more information: dcarver Root cause: Planned maint & upgrade Last Update: 03/29/2007 16:25 Submitted/Last updated by: dcarver, ITS - 03/30/2007 14:30:50 |
| 03/29/07 Thu | Sharepoint |
Symptom/Description: Planned maintenance - increase diskspace for Sharepoint data files.Sharepoint now Available - 16:00 Friday 3/30/07
When: [Date and clock time]Friday 3/30/07 10 AM Expected uptime: Friday 3/30/07 4pm Resolution or work-around: None. Contact for more information: dcarver Root cause: Planned maint & upgrade Last Update: 03/29/2007 16:25 Submitted/Last updated by: dcarver, ITS - 03/30/2007 16:05:10 |
| 03/29/07 Thu | Gateway Email Servers |
Symptom/Description: csc.calpoly.edu mail routing resolved
When discovered: 03/29/2007 1500 --- Root cause: cpmxin relaying denied. Last Update: 03/29/2007 15:41 Submitted/Last updated by: JPP, ITS Collaboration Services. - 03/29/2007 15:51:39 |
| 03/29/07 Thu | Sharepoint |
Symptom/Description: Planned maintenance - increase diskspace for Sharepoint data files.
When: [Date and clock time]Friday 3/20/07 10 AM Expected uptime: Friday 3/20/07 2pm Resolution or work-around: None. Contact for more information: dcarver Root cause: Planned maint & upgrade Last Update: 03/29/2007 16:25 Submitted/Last updated by: dcarver, ITS - 03/29/2007 16:29:26 |
| 03/29/07 Thu | Sharepoint |
Symptom/Description: Planned maintenance - increase diskspace for Sharepoint data files.
When: [Date and clock time]Friday 3/30/07 10 AM Expected uptime: Friday 3/30/07 2pm Resolution or work-around: None. Contact for more information: dcarver Root cause: Planned maint & upgrade Last Update: 03/29/2007 16:25 Submitted/Last updated by: dcarver, ITS - 03/29/2007 16:43:10 |
| 03/28/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 3/28/07 at 8:00 PM Expected uptime: 3/28/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 03/26/2007 09:25 Submitted by: GLW, ITS-CCS - 03/26/2007 09:25:13 |
| 03/27/07 Tue | PolyCard |
Symptom/Description:PolyCard System will be unavailable Wednesday.
When: 3/28/07 at 7:30am Expected uptime: 3/28/07 at 9:00am Resolution or work-around:None Contact for more information:ITS Service Desk at (805)756-7000 Opt 0 Root cause:Server Relocaton Last Update: 03/27/2007 15:08 Submitted/Last updated by: JBG ITS Service Desk - 03/27/2007 15:24:29 |
| 03/27/07 Tue | PolyCard |
Symptom/Description:PolyCard System will be unavailable Wednesday.
When: 3/28/07 at 7:30am Expected uptime: 3/28/07 at 9:00am Resolution or work-around:None Contact for more information:ITS Service Desk at (805)756-7000 Opt 0 Root cause:Server Relocation Last Update: 03/27/2007 15:08 Submitted/Last updated by: JBG ITS Service Desk - 03/27/2007 15:25:26 |
| 03/23/07 Fri | Campus Email Services |
Symptom/Description: Delayed e-mail delivery
When discovered: Fri. 3/23/07, 8:00 Expected uptime: E-mail is now processing as normal. 3/26/07. Resolution or work-around: N/A Contact for more information: ITS Service Desk 6-7000 Additional info: E-mail is now processing as normal. The problem was caused by a huge volume of incoming e-mail resulting in significant backlogs in e-mail delivery queues. E-mail is now processing as normal. --- Root cause: Huge volume of incoming e-mail Last Update: 03/26/2007 3:00 p.m. Submitted/Last updated by: BB/Collab Svcs - 03/26/2007 16:40:46 |
| 03/23/07 Fri | Campus Email Services |
Symptom/Description: Delayed e-mail delivery
When discovered: Fri. 3/23/07, 8:00 Expected uptime: E-mail is now processing as normal. 3/26/07. Resolution or work-around: N/A Contact for more information: ITS Service Desk 6-7000 Additional info: E-mail is now processing as normal. The problem was caused by a huge volume of incoming e-mail resulting in significant backlogs in e-mail delivery queues. E-mail is now processing as normal. --- Root cause: Huge volume of incoming e-mail Last Update: 03/24/2007 10:00 a.m. Submitted/Last updated by: BB/Collab Svcs - 03/26/2007 11:46:06 |
| 03/23/07 Fri | Campus Email Services |
Symptom/Description: Delayed e-mail delivery
When discovered: Fri. 3/23/07, 8:00 Expected uptime: To be determined Resolution or work-around: Use alternate means of communication for critical messages where possible Contact for more information: ITS Service Desk 6-7000 Additional info: A huge volume of incoming e-mail has caused significant backlogs in e-mail delivery queues. Expect significant delivery delays. We are now deleting SPAM messages rated extremely likely to be SPAM in order to avoid adding to the problem. We continue to take measures to aid e-mail queue processing. E-mail is now processing as normal. --- Root cause: Huge volume of incoming e-mail Last Update: 03/24/2007 10:00 a.m. Submitted/Last updated by: DR/Collab Svcs - 03/24/2007 19:42:09 |
| 03/23/07 Fri | Campus Email Services |
Symptom/Description: Delayed e-mail delivery
When discovered: Fri. 3/23/07, 8:00 Expected uptime: To be determined Resolution or work-around: Use alternate means of communication for critical messages where possible Contact for more information: ITS Service Desk 6-7000 Additional info: A huge volume of incoming e-mail has caused significant backlogs in the e-mail delivery queue. Expect significant e-mail delivery delays all day. To help the system catch up on e-mail delivery we will be deleting SPAM messages rated extremely likely to be SPAM by our campus Virus and SPAM scanning gateway. This message will be updated by 4 p.m. with current status. --- Root cause: Huge volume of incoming e-mail Last Update: 03/23/2007 11:15 a.m. Submitted/Last updated by: DR/Collab Svcs - 03/23/2007 12:16:47 |
| 03/23/07 Fri | Campus E-mail Services |
Symptom/Description: Automatic SPAM deletion to aid e-mail loads
When: Fri 3/23/07, 11:00 a.m Contact for more information: ITS Service Desk 6-7000 Additional info: In order to alleviate loads on our severely backlogged e-mail delivery systems, we will be deleting a portion of incoming e-mail rated as cpSPAM. The messages to be deleted are those we are most certain to be unwanted SPAM. We will continue to do so through the weekend and will re-evaluate on Mon 3-26-07. --- Root cause: Significant incoming e-mail loads, caused by greater influx of SPAM e-mail. Last Update: 03/23/2007 12:00 Submitted/Last updated by: DR/Collab Svcs - 03/23/2007 12:10:34 |
| 03/23/07 Fri | Campus Email Services |
Symptom/Description: Delayed e-mail delivery
When discovered: Fri. 3/23/07, 8:00 Expected uptime: To be determined Resolution or work-around: Use alternate means of communication for critical messages where possible Contact for more information: ITS Service Desk 6-7000 Additional info: A huge volume of incoming e-mail has caused significant backlogs in e-mail delivery queues. Expect significant delivery delays. We are now deleting SPAM messages rated extremely likely to be SPAM in order to avoid adding to the problem. We continue to take measures to aid e-mail queue processing. Our goal is to have queues cleared by Saturday and processing back to normal. --- Root cause: Huge volume of incoming e-mail Last Update: 03/23/2007 4:05 p.m. Submitted/Last updated by: DR/Collab Svcs - 03/23/2007 16:14:30 |
| 03/22/07 Thu | Web Forms on Centrl UNIX |
Symptom/Description: PROBLEM RESOLVED: Forms on Central UNIX Web pages reporting an "internal server" error.
When discovered: Thurs, 3-22-07 at 4:00 Resolution Date: Wed, 3-28-07 Contact for more information: ITS Service Desk, 756-7000 Additional info: Central UNIX CGI forms will now prompt requester to confirm by typing a response. Additional outreach to webmasters who use forms will occur early next week. --- Root cause: cgi code abuse problem Last Update: 03/29/07 Submitted/Last updated by: tob, ITS Service Desk - 03/29/2007 11:58:49 |
| 03/22/07 Thu | Web Forms on Centrl UNIX |
Symptom/Description: PROBLEM RESOLVED: Forms on Central UNIX Web pages reporting an "internal server" error.
When discovered: Thurs, 3-22-07 at 4:00 Resolution Date: Wed, 3-28-07 Contact for more information: ITS Service Desk, 756-7000 Additional info: Forms will now prompt requester to confirm request by typing a response. Additional outreach to webmasters who use this form will occur early next week. --- Root cause: cgi code abuse problem Last Update: 03/29/07 Submitted/Last updated by: tob, ITS Service Desk - 03/29/2007 11:56:35 |
| 03/22/07 Thu | Web Forms on Centrl UNIX |
Symptom/Description: Forms on Central UNIX Web pages reporting an "internal server" error.
When discovered: Thurs, 3-22-07 at 4:00 Expected uptime: To be determined Resolution or work-around: Submit requests by email or telephone. Contact for more information: ITS Service Desk, 756-7000 Additional info: ] --- Root cause: To be determined Last Update: 03/22/2007 17:16 Submitted/Last updated by: tob, ITS Service Desk - 03/22/2007 17:36:25 |
| 03/22/07 Thu | Web Forms on Ctrl UNIX |
Symptom/Description: Forms on Central UNIX Web pages reporting an "internal server" error.
When discovered: Thurs, 3-22-07 at 4:00 Expected uptime: To be determined Resolution or work-around: Submit requests by email or telephone. Contact for more information: ITS Service Desk, 756-7000 Additional info: ] --- Root cause: To be determined Last Update: 03/22/2007 17:16 Submitted/Last updated by: tob, ITS Service Desk - 03/22/2007 17:23:29 |
| 03/22/07 Thu | Web Forms on Cntrl UNIX |
Symptom/Description: Forms on Central UNIX Web pages reporting an "internal server" error.
When discovered: Thurs, 3-22-07 at 4:00 Expected uptime: To be determined Resolution or work-around: Submit requests by email or telephone. Contact for more information: ITS Service Desk, 756-7000 Additional info: ] --- Root cause: To be determined Last Update: 03/22/2007 17:16 Submitted/Last updated by: tob, ITS Service Desk - 03/22/2007 17:27:37 |
| 03/21/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 3/21/07 at 8:00 PM Expected uptime: 3/21/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/19/2007 15:25 Submitted by: GLW, ITS-CCS - 03/19/2007 15:23:55 |
| 03/15/07 Thu | ESRI ArcGIS |
Symptom/Description: System is fully available.
Expected uptime: n/a Resolution or work-around:n/a Contact for more information: ITS-USS, 6-7307 Root cause: n/a Last Update: 03/19/2007 06:00 am Submitted/Last updated by: CCB, ITS-USS, 6-7307 - 03/19/2007 06:09:08 |
| 03/15/07 Thu | ESRI ArcGIS |
Symptom/Description: Login/Authentication will not be available, effective Monday March 19, 05:45 - 06:30 AM
Expected uptime: 3/19/2007, 06:30 AM Resolution or work-around:None - retry when system returned to operation Contact for more information: ITS-USS, 6-7307 --- Root cause: Relocation of licensing authentication device to Building 14. Last Update: 03/16/2007 1:35 pm Submitted/Last updated by: CCB, ITS-USS, 6-7307 - 03/16/2007 13:34:53 |
| 03/15/07 Thu | ESRI ArcGIS |
Symptom/Description: Login/Authentication will not be available, effective Monday March 19, 05:45 - 06:30 AM
Expected uptime: 3/19/2007, 06:30 AM Resolution or work-around:None - retry when system is returned to operation Contact for more information: ITS-USS, 6-7307 Root cause: Relocation of licensing authentication device to Building 14. Last Update: 03/16/2007 1:35 pm Submitted/Last updated by: CCB, ITS-USS, 6-7307 - 03/16/2007 13:35:51 |
| 03/15/07 Thu | ESRI ArcGIS |
Symptom/Description: Login/Authentication is now available Friday, March 16, 06:30 AM
Expected uptime: 3/16/2007, 06:30 AM Resolution or work-around:System is now fully operational. Contact for more information: ITS-USS, 6-7307 --- Root cause: Relocation of licensing authentication device to Building 14. Last Update: 03/16/2007 06:40 Submitted/Last updated by: CCB, ITS-USS, 6-7307 - 03/16/2007 06:43:26 |
| 03/15/07 Thu | ESRI ArcGIS |
Symptom/Description: Login/Authentication is now available, effective Friday, March 16, 06:30 AM
Expected uptime: 3/16/2007, 06:30 AM Resolution or work-around:System is now fully operational. Contact for more information: ITS-USS, 6-7307 --- Root cause: Relocation of licensing authentication device to Building 14. Last Update: 03/16/2007 06:40 Submitted/Last updated by: CCB, ITS-USS, 6-7307 - 03/16/2007 06:44:29 |
| 03/15/07 Thu | SharePoint |
Symptom/Description: SharePoint down briefly for unscheduled maintenance /restart.
When: Thurs, 3-15-07 at 4:45 pm Expected uptime: Thurs, 3-15-07 at 4:45 pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: Root cause: To be determined Last Update: 03/15/2007 16:48 Submitted/Last updated by: tob, ITS Service Desk - 03/15/2007 16:53:46 |
| 03/15/07 Thu | Admin Grade System |
Symptom/Description:Student Grades Problem Solved
]
Resolution : The the problem was caused by an applied update. The new bundle was corrected and the Grading System should be available now. Contact for more information:Operations/After Hours Service Desk 756-7000 Last Update: 03/15/2007 20:07 Submitted/Last updated by: dss/Operations Production Support 756-5512 - 03/15/2007 20:13:09 |
| 03/15/07 Thu | SharePoint |
Symptom/Description: SharePoint down briefly for unscheduled maintenance /restart.
UPDATE - NO REBOOT WAS REQUIRED, NO DOWN TIME REQUIRED.
When: Thurs, 3-15-07 at 4:45 pm Expected uptime: DID NOT GO DOWN. Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 Additional info: Root cause: DST PATCH Last Update: 03/15/2007 16:48 Submitted/Last updated by: dcarver, ITS Service Desk - 03/15/2007 17:26:05 |
| 03/15/07 Thu | Student Admin - Grades |
Symptom/Description: Unable to view grade rosters or enter grades today in Student Administration/My Cal Poly Faculty Course Info.
When discovered: Thurs, 3-15-07 8:30 am Estimated Resolution Time: To be determined, but not before Fri, 3-16-07 Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000, opt 3 Additional info: CMS Support Staff identified the problem and are working on a solution. Update to estimated resolution time will be posted by end of day. --- Root cause: To be determined Last Update: 03/15/2007 11:51 Submitted/Last updated by: tob itssd 3-16-07 - 03/15/2007 12:07:34 |
| 03/15/07 Thu | ESRI ArcGIS |
Symptom/Description: Login/Authentication will be unavailable Friday, March 16, 05:45 - 06:30 AM
When: 3/16/2007, 05:45 - 06:30 AM Expected uptime: 3/16/2007, 06:30 AM Resolution or work-around: None, wait for system to be restarted. Contact for more information: ITS-USS, 6-7307 --- Root cause: Relocation of licensing authentication device to Building 14. Last Update: 03/15/2007 09:32 Submitted/Last updated by: CCB, ITS-USS, 6-7307 - 03/15/2007 09:37:54 |
| 03/15/07 Thu | Student Admin - Grades |
Symptom/Description: Unable to view grade rosters or enter grades today in Student Administration / My Cal Poly Faculty Course Info.
When discovered: Thurs, 3-15-07 8:30 am Estimated Resolution Time: To be determined, but not before Fri, 3-16-07 Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: CMS Support Staff have identified the problem and are working on a solution. Update to estimated resolution time will be posted by end of day. --- Root cause: To be determined Last Update: 03/15/2007 11:51 Submitted/Last updated by: tob itssd 3-16-07 - 03/15/2007 11:54:15 |
| 03/15/07 Thu | ESRI ArcGIS |
Symptom/Description: Login/Authentication will be unavailable Friday, March 16, 05:45 - 06:30 AM
When: 3/16/2007, 05:45 - 06:30 AM When discovered: [Date and clock time] Expected uptime: 3/16/2007, 06:30 AM Resolution or work-around: None Contact for more information: ITS-USS, 6-7307 --- Root cause: Relocation of licensing authentication device to Building 14. Last Update: 03/15/2007 09:32 Submitted/Last updated by: CCB, ITS-USS, 6-7307 - 03/15/2007 09:35:56 |
| 03/14/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 3/14/07 at 8:00 PM Expected uptime: 3/14/07 Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 03/12/2007 10:05 Submitted by: GLW, ITS-CCS - 03/12/2007 10:03:43 |
| 03/13/07 Tue | Directory Services |
Symptom/Description: Identity Management information on new identities not refreshed successfully. Any new persons added to source systems since March 12, 2007 cannot access centrally authenticated services, will not be provisioned into Service Delivery extracts, and will not contain bio/demo information in SA Reporting views.
When discovered: 3/13/2007 07:00 Expected uptime: Will refresh on 3/14/2007 Resolution or work-around: Tables contain updated information on existing persons as of 3/11/2007 and all NEW persons will be available after the next scheduled refresh which will occur on 3/14/2007 Contact for more information: dwadmin@calpoly.edu --- Root cause: The tables supporting Identity Management were not complete. Last Update: 3/13/2007 07:44 Submitted/Last updated by: DM, ITS-ISI - 03/13/2007 07:46:32 |
| 03/08/07 Thu | ESRI ArcGIS |
Symptom/Description: ArcGIS is now available for login.
When: Fri March 9th, 06:15 am Expected uptime: Fri March 9th, 06:15 am Resolution or work-around: N/A Contact for more information: ITS Software Licensing, 756-7307 --- Root cause: Relocation of AnyWhereUSB authentication hardware to Building 14 has been postponed Last Update: 03/09/2007 06:15 Submitted/Last updated by: CCB, USS - 03/09/2007 06:16:58 |
| 03/08/07 Thu | ESRI ArcGIS |
Symptom/Description: ArcGIS will be unavailable for login.
When: Fri March 9th, 05:45 - 06:30 am When discovered: N/A/ Expected uptime: 06:30 am, Fri March 9th Resolution or work-around: None Contact for more information: Software Licensing, 6-7307 --- Root cause: Relocation of AnyWhereUSB authentication hardware Last Update: 03/08/2007 06:57 Submitted/Last updated by: CCB, USS - 03/08/2007 07:01:11 |
| 03/08/07 Thu | ESRI ArcGIS |
Symptom/Description: ArcGIS will be unavailable for login.
When: Fri March 9th, 05:45 am - 06:30 am Expected uptime: 06:30 am, Fri March 9th Resolution or work-around: None Contact for more information: ITS Software Licensing, 756-7307 --- Root cause: Relocation of AnyWhereUSB authentication hardware to Building 14 Last Update: 03/08/2007 06:57 Submitted/Last updated by: CCB, USS - 03/08/2007 07:03:44 |
| 03/07/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification and patches
When: 3/7/07 at 8:00 PM Expected uptime: 3/7/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches Last Update: 03/6/2007 14:45 Submitted by: MEP, ITS-CCS - 03/06/2007 07:37:34 |
| 03/05/07 Mon | Building 40 Networks |
Symptom/Description: building 40 Network Down (Networks NOW available)
When: Monday 8:30 AM When discovered: Monday 8:30 AM Expected uptime: Monday 10:00 AM Resolution or work-around:Non available Contact for more information: Netadmin 6-1295 --- Root cause: Network Link passing errors. Under investigation Last Update: 03/05/2007 09:22 Submitted/Last updated by: Jdholt 67310 - 03/05/2007 09:36:34 |
| 03/05/07 Mon | Building 40 Networks |
Symptom/Description: building 40 Network Down
When: Monday 8:30 AM When discovered: Monday 8:30 AM Expected uptime: Monday 10:00 AM Resolution or work-around:Non available Contact for more information: Netadmin 6-1295 --- Root cause: Network Link passing errors. Under investigation Last Update: 03/05/2007 09:22 Submitted/Last updated by: Jdholt 67310 - 03/05/2007 09:31:52 |
| 03/05/07 Mon |
Symptom/Description: test
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: [Date and clock time] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 03/05/2007 16:57 Submitted/Last updated by: [initials, department] - 03/05/2007 16:57:16 | |
| 03/05/07 Mon | Building 40 Networks |
Symptom/Description: building 40 Network Down
When: Monday 8:30 AM When discovered: Monday 8:30 AM Expected uptime: Monday 10:00 AM Resolution or work-around:Non available Contact for more information: Netadmin 6-1295 --- Root cause: Problem with link Last Update: 03/05/2007 09:22 Submitted/Last updated by: Jdholt 67310 - 03/05/2007 09:28:11 |
| 03/03/07 Sat | CMS PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Emergency Maintenance.
When: 3/3/07 at 6:00am When Expected uptime: 3/3/07 at 2:00pm Resolution or work-around: None Contact for more information:ITS Service Desk (805)756-7000 Option 0 Additional info:Emergency maintenance to install necessary Daylight Savings Time patches. During the maintenance, the production NT process schedulers, the report repository supporting the HRSA and finance environments, the production NT process schedulers, the production report repository servers will be unavailable. (HRSA 8.0 environments) will be stopping Unix process schedulers. This change will not affect the production web servers and it is not expected to impact application functionality. Last Update: 02/28/2007 16:16 Submitted/Last updated by: JBG ITS Service Desk - 02/28/2007 16:54:51 |
| 03/03/07 Sat | CMS PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Emergency Maintenance.
When: 3/3/07 at 6:00am Expected uptime: 3/3/07 at 2:00pm Resolution or work-around: None Contact for more information:ITS Service Desk (805)756-7000 Option 0 Additional info:Emergency maintenance to install necessary Daylight Savings Time patches. During the maintenance, the production NT process schedulers, the report repository supporting the HRSA and finance environments, the production NT process schedulers, the production report repository servers will be unavailable. (HRSA 8.0 environments) will be stopping Unix process schedulers. This change will not affect the production web servers and it is not expected to impact application functionality. Last Update: 02/28/2007 16:16 Submitted/Last updated by: JBG ITS Service Desk - 02/28/2007 16:56:54 |
| 03/02/07 Fri | Email Web Client |
Symptom/Description: Some email web client email users were unable to connect. Problem only occurs using mail via the portal.
When discovered: Fri, 3-2-07 at 12:15 pm Time of Resolution: Fri, 3-2-07 at 12:45 pm Resolution or work-around: Use desktop client. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Root cause: procap04 had runaway process Last Update: 03/02/2007 12:57 Submitted/Last updated by: tob, ITS Service Desk - 03/02/2007 13:06:41 |
| 03/02/07 Fri | Student Administration |
Symptom/Description: Students registering for classes could receive an error. The problem is highly intermittent.
When discovered: Fri, 3-2-07 at Noon Expected uptime: To be determined Resolution or work-around: Try again once. If it doesn't work, try again in 30 minutes. Contact for more information: ITS Service Desk 805-756-7000 Additional info:Cal Poly is working with CMS Central to resolve. --- Root cause: To be determined Last Update: 03/02/2007 12:44 Submitted/Last updated by: tob, CMSCC - 03/02/2007 12:54:26 |
| 03/02/07 Fri | Student Admin and HRSA Prod |
Symptom/Description: Student Adminstration and Human Resources (HSLOPRD) production system performance problems. Periodic disconnects, students registering for classes receive errors when waitlisting.
When discovered: Fri, 3-2-07 at Noon Expected uptime: To be determined Next Update:By 5:00 pm Work-around: Try again once. If it doesn't work, try again in 30 minutes. Contact for more information: ITS Service Desk 805-756-7000 Additional info:This is CMS Central Remedy case # 89659. Case is escallated to High priority and CMS DBA's are working to resolve. --- Root cause: To be determined Last Update: 03/02/2007 4:00 pm Submitted/Last updated by: tob, CMSCC - 03/02/2007 16:07:51 |
| 03/02/07 Fri | Student Administration |
Symptom/Description: Students registering for classes could receive an error. The problem is highly intermittent.
When discovered: Fri, 3-2-07 at noon Expected uptime: To be determined Resolution or work-around: Try again once. If it doesn't work, try again in 30 minutes. Contact for more information: ITS Service Desk 805-756-7000 Additional info:Cal Poly is working with CMS Central to resolve. --- Root cause: To be determined Last Update: 03/02/2007 12:44 Submitted/Last updated by: tob, CMSCC - 03/02/2007 12:53:12 |
| 03/02/07 Fri | Student Admin and HRSA Prod |
Symptom/Description: Student Adminstration and Human Resources (HSLOPRD) production system performance problems. Periodic disconnects, students registering for classes receive errors when waitlisting.
When discovered: Fri, 3-2-07 at Noon Expected uptime: To be determined Next Update:By 5:00 pm Work-around: Try again once. If it doesn't work, try again in 30 minutes. Contact for more information: ITS Service Desk 805-756-7000 Additional info:This is CMS Central Remedy case # 89659. Case is escallated to High priority and CMS DBA's are working to resolve. --- Root cause: To be determined...possible network delays on CSU connections to Salt Lake Last Update: 03/02/2007 4:00 pm Submitted/Last updated by: tob, CMSCC - 03/02/2007 16:06:17 |
| 03/02/07 Fri | Student Administration |
Symptom/Description: Students registering for classes are receiving an errors. The problem is intermittent and can occur when attempting to waitlist.
When discovered: Fri, 3-2-07 at Noon Expected uptime: To be determined Next Update:By 4:00 pm Resolution or work-around: Try again once. If it doesn't work, try again in 30 minutes. Contact for more information: ITS Service Desk 805-756-7000 Additional info:Cal Poly is working with CMS Central to resolve. This is CMS Central Remedy case # 89659. --- Root cause: To be determined Last Update: 03/02/2007 3:05 pm Submitted/Last updated by: tob, CMSCC - 03/02/2007 15:04:07 |
| 03/02/07 Fri | Student Admin and HRSA Prod |
Symptom/Description: Student Adminstration and Human Resources (HSLOPRD) production system performance problems. Periodic disconnects, students registering for classes receive errors when waitlisting.
When discovered: Fri, 3-2-07 at Noon Expected uptime: To be determined Next Update:Saturday am, 3-3-07 Work-around: Try again once. If it doesn't work, try again in 30 minutes. Contact for more information: ITS Service Desk 805-756-7000 Additional info:This is CMS Central Remedy case # 89659. Case is escallated to High priority and CMS DBA's are working to resolve. --- Root cause: To be determined Last Update: 03/02/2007 6:00 pm Submitted/Last updated by: tob, CMSCC - 03/02/2007 17:58:20 |
| 02/28/07 Wed | CMS PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Emergency Maintenance.
When: 3/3/07 at 6:00am When Expected uptime: 3/3/07 at 2:00pm Resolution or work-around: None Contact for more information:ITS Service Desk (805)756-7000 Option 0 Additional info: Emergency maintenance to install necessary Daylight Savings Time patches. During the maintenance, the production NT process schedulers, the report repository supporting the HRSA and finance environments, the production NT process schedulers, the production report repository servers will be unavailable. (HRSA 8.0 environments) will be stopping Unix process schedulers. This change will not affect the production web servers and it is not expected to impact application functionality. Last Update: 02/28/2007 16:16 Submitted/Last updated by: JBG ITS Service Desk - 02/28/2007 16:49:49 |
| 02/28/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modification and patches
When: 2/28/07 at 8:00 PM Expected uptime: 2/28/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches Last Update: 02/26/2007 14:45 Submitted by: GLW, ITS-CCS - 02/26/2007 14:45:00 |
| 02/27/07 Tue | CMS-WTS |
Symptom/Description: Login to CMS-WTS getting "client could not connect to remote server".
When: 02/27/07 7:45am When discovered: 02/27/07 7:45am Expected uptime: Resolution or work-around: Server administrators looking into problem Contact for more information: Root cause: unknown Last Update: 02/27/2007 08:01 Submitted/Last updated by: JD, ITS/OPS - 02/27/2007 08:08:30 |
| 02/27/07 Tue | CMS-WTS |
Symptom/Description: PROBLEM RESOLVED: Login to CMS-WTS getting "client could not connect to remote server".
When discovered: 02/27/07 7:45am Time of Resolution:02/27/07 8:20 am Resolution or work-around: Server administrators looking into problem Contact for more information: ITS Service Desk 756-7000 Root cause: To be determined Last Update: 02/27/2007 08:25 Submitted/Last updated by: TOB, ITS/OPS - 02/27/2007 08:25:43 |
| 02/25/07 Sun |
Symptom/Description: Some users expriencing error getting "Unrecognized user page"
When: 02/25/07 3am When discovered: 02/25/07 5am Expected uptime: Resolution or work-around: Limited access page was put up for acess to single click channel. Contact for more information: Root cause: Last Update: 02/25/2007 10:34 Submitted/Last updated by: JD,ITS/OPS - 02/25/2007 10:48:20 | |
| 02/23/07 Fri | My Cal Poly Portal |
Symptom/Description: Portal will be down for maintenance.
When: Sunday Feb 25th 8:00 AM When discovered: Expected uptime: Feb 25th 8:10 AM Resolution or work-around: Contact for more information: Darren Kraker 550.6037 Additional info: --- Root cause: maintenance Last Update: 02/23/2007 15:23 Submitted/Last updated by: DEK - 02/23/2007 15:29:05 |
| 02/21/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 2/21/07 at 8:00 PM Expected uptime: 2/21/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 02/19/2007 10:56 Submitted by: GLW, ITS-CCS - 02/19/2007 10:58:48 |
| 02/20/07 Tue | CMSWTS Connections |
Symptom/Description:RESOLVED.....Temporary Interruption of CMSWTS Connections.
When: 02/20/07 at 8:30am Expected uptime: 02/20/07 at 8:35am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: Load Balancer was not accepting new connections. Last Update: 02/20/2007 08:41 Submitted/Last updated by: JGB ITS Service Desk - 02/20/2007 08:49:06 |
| 02/20/07 Tue | CMSWTS Connections |
Symptom/Description:RESOLVED.....Temporary Interruption of CMSWTS Connections.
When: 02/20/07 at 8:30am Expected uptime: 02/20/07 at 8:35am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: Last Update: 02/20/2007 08:41 Submitted/Last updated by: JGB ITS Service Desk - 02/20/2007 08:46:22 |
| 02/14/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and a patch.
When: 2/14/07 at 8:00 PM Expected uptime: 2/14/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 02/12/2007 10:43 Submitted by: GLW, ITS - 02/12/2007 10:46:16 |
| 02/13/07 Tue | Registration |
Symptom/Description:Priority Registration has issues with Pop-ups not enabled
When: 02/12/07 at 3:30pm Resolution or work-around:Ensure Pop-ups are enabled. Clear cookies and temporary files. Shut down browser and try again. Contact for more information:ITS Service Desk 756-7000 option 0 Last Update: 02/13/2007 08:26 Submitted/Last updated by: JBG Service Desk - 02/13/2007 08:40:19 |
| 02/13/07 Tue | Registration |
Symptom/Description:Priority Registration has issues with Pop-ups not enabled
When: 02/12/07 at 3:30pm Resolution or work-around:Insure Pop-ups are enabled. Clear cookies and temporary files. Shut down browser and try again. Contact for more information:ITS Service Desk 756-7000 option 0 Last Update: 02/13/2007 08:26 Submitted/Last updated by: JBG Service Desk - 02/13/2007 08:36:02 |
| 02/07/07 Wed | Enterprise Password Manager |
Symptom/Description: The Enterprise Password Manager will be modified to incorporate new password validation rules today Thursday 2/8/07. Current passwords are not affected. For new passwords, the special character double quote(") will not be allowed. Some user messages will be changed to be more explanatory. This modification will not result in downtime for the application.
When discovered: Expected uptime: Downtime not required for this update. Resolution or work-around: Contact for more information: identity-management@calpoly.edu --- Root cause: Continuous refinement of enterprise security requirements. Last Update: 02/08/2007 10:06am Submitted/Last updated by: PR-ISI - 02/08/2007 10:07:11 |
| 02/07/07 Wed | Enterprise Password Manager |
Symptom/Description: The Enterprise Password Manager will be modified to incorporate minor changes to password validation rules on Wednesday 2/14/07. Current passwords are not affected. For new passwords, the special character double quote(") will not be allowed. Some user messages will be changed to be more explanatory. This modification will not result in downtime for the application.
When discovered: Expected uptime: Downtime not required for this update. Resolution or work-around: Contact for more information: identity-management@calpoly.edu --- Root cause: Continuous refinement of enterprise security requirements. Last Update: 02/08/2007 12:09pm Submitted/Last updated by: PR-ISI - 02/08/2007 12:09:59 |
| 02/07/07 Wed | Enterprise Password Manager |
Symptom/Description: The Enterprise Password Manager will be modified to incorporate new password validation rules tomorrow Thursday 2/8/07. Current passwords are not affected. For new passwords, the special character double quote(") will not be allowed. Some user messages will be changed to be more explanatory. This modification will not result in downtime for the application.
When discovered: Expected uptime: Downtime not required for this update. Resolution or work-around: Contact for more information: identity-management@calpoly.edu --- Root cause: Continuous refinement of enterprise security requirements. Last Update: 02/07/2007 15:03 Submitted/Last updated by: PR-ISI - 02/08/2007 10:05:41 |
| 02/07/07 Wed | Enterprise Password Manager |
Symptom/Description: The Enterprise Password Manager will be modified to incorporate new password validation rules tomorrow Thursday 2/8/07. This modification will not result in downtime for the application.
When discovered: Expected uptime: Downtime not required for this update. Resolution or work-around: Contact for more information: identity-management@calpoly.edu --- Root cause: Continuous refinement of enterprise security requirements. Last Update: 02/07/2007 15:03 Submitted/Last updated by: PR-ISI - 02/07/2007 15:07:23 |
| 02/07/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 2/7/07 at 8:00 PM Expected uptime: 2/7/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 02/05/2007 08:55 Submitted by: GLW, ITS-CCS - 02/05/2007 08:54:06 |
| 02/06/07 Tue | Campus Cable TV System |
Symptom/Description: PROBLEM CORRECTED - Charter's cable TV service to residence halls not available
When: Tuesday, 2/6/07 10:20am When discovered: 2/6/07 @ 10:20am Expected uptime: 2/6/07 @ 11am Resolution or work-around: None Contact for more information: Benny, Tech Services, 67681 or bkurashi@calpoly.edu Root cause: CHARTER TECHNICIANS REPLACED A DAMAGED SECTION OF THE COAXIAL CABLE. Charter technicians on site to troubleshoot source of interference on the Fox and Comedy Central channels Last Update: 02/06/2007 11:10am Submitted/Last updated by: bk, Tech Services - 02/06/2007 11:11:21 |
| 02/06/07 Tue | Campus Cable TV System |
Symptom/Description: Charter's cable TV service to residence halls not available
When: Tuesday, 2/6/07 10:20am When discovered: 2/6/07 @ 10:20am Expected uptime: 2/6/07 @ 1pm Resolution or work-around: None Contact for more information: Benny, Tech Services, 67681 or bkurashi@calpoly.edu Root cause: Charter technicians on site to troubleshoot source of interference on the Fox and Comedy Central channels Last Update: 02/06/2007 10:20 Submitted/Last updated by: bk, Tech Services - 02/06/2007 10:24:34 |
| 02/06/07 Tue | Campus Cable TV System |
Symptom/Description: PROBLEM CORRECTED - Charter's cable TV service to residence halls not available
When: Tuesday, 2/6/07 10:20am When discovered: 2/6/07 @ 10:20am Expected uptime: 2/6/07 @ 11am Resolution or work-around: None Contact for more information: Benny, Tech Services, 67681 or bkurashi@calpoly.edu Root cause: CHARTER TECHNICIANS REPLACED A DAMAGED SECTION OF THE COAXIAL CABLE. Charter technicians on site to troubleshoot source of interference on the Fox and Comedy Central channels Last Update: 02/06/2007 10:20 Submitted/Last updated by: bk, Tech Services - 02/06/2007 11:09:40 |
| 02/05/07 Mon | Desktop software licensing |
Symptom/Description:Software license server performance problems. Affects startup for Autodesk, Insightful, Maple, ARCGis, Mathematica
When: Feb 5th, 08:30 am When discovered: Feb 5th, 08:30 am Expected uptime: Feb 5th, 09:00 am Resolution or work-around: None Contact for more information: Additional info:Very slow response to license authentication on server. Server was rebboted and acces is restored. --- Root cause: Not yet determined Last Update: 02/05/2007 09:05 Submitted/Last updated by: CCB, ITS-USS - 02/05/2007 09:10:22 |
| 02/05/07 Mon | Desktop software licensing |
Symptom/Description:Software license server performance problems. Affects startup for Autodesk, Insightful, Maple, ARCGis, Mathematica. Now Resolved.
When: Feb 5th, 08:30 am When discovered: Feb 5th, 08:30 am Expected uptime: Feb 5th, 09:00 am Resolution or work-around: None Contact for more information: Additional info:Very slow response to license authentication on server. Server was restarted and access is restored. --- Root cause: Not yet determined Last Update: 02/05/2007 09:05 Submitted/Last updated by: CCB, ITS-USS - 02/05/2007 09:12:02 |
| 01/31/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 1/31/07 at 8:00 PM Expected uptime: 1/31/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 01/29/2007 2:35 Submitted by: MP, ITS - 01/29/2007 14:34:40 |
| 01/28/07 Sun | Enterprise Directory |
Symptom/Description: An upgrade to the Enterprise Directory (LDAP) servers used for account authentication and campus email addressing will occur on Sunday morning during the regular maintenance window. Campus services will not be interrupted and no changes to Outlook email clients will be required. Slight delays with Cal Poly Password changes may occur.
When: Sunday, January 28th, 6:00am - 12:00am Contact for more information: Dan Malone Additional info: LDAP servers are "load balanced." Services will not be interrupted during the cutover to the new servers that are currently running in parallel. --- Root cause: Upgrade to new hardware, operating system, and application security patches. Last Update: 01/24/2007 11:59 Submitted/Last updated by: DM/ITS - 01/24/2007 12:03:20 |
| 01/28/07 Sun | Enterprise Directory |
Symptom/Description: An upgrade to the Enterprise Directory (LDAP) servers used for account authentication and campus email addressing will occur on Sunday morning during the regular maintenance window. Campus services will not be interrupted and no changes to Outlook email clients will be required. Slight delays with Cal Poly Password changes may occur.
When: Sunday, January 28th, 6:00am - 12:00pm Contact for more information: Dan Malone Additional info: LDAP servers are "load balanced." Services will not be interrupted during the cutover to the new servers that are currently running in parallel. --- Root cause: Upgrade to new hardware, operating system, and application security patches. Last Update: 01/24/2007 11:59 Submitted/Last updated by: DM/ITS - 01/24/2007 14:19:22 |
| 01/25/07 Thu | PeopleSoft Financials |
Symptom/Description: PeopleSoft Financials production environment is down for emergency maintenance. Non-production services are not affected.
When: 1/25/07 11:55 When discovered: 1/25/07 11:30 Expected uptime:1/25/07 1:00 PM Resolution or work-around: none Contact for more information:CMS Call Center 756-7000 option 3 --- Root cause: Cache was not cleared when the patch was applied last night. Application Servers are being restarted by CMS Central Last Update: 01/25/2007 12:38 Submitted/Last updated by:tob, ITS - 01/25/2007 12:41:14 |
| 01/25/07 Thu | PeopleSoft Financials |
Symptom/Description: Finance application servers unavailable
When: 1/25/07 11:55 When discovered: 1/25/07 11:30 Expected uptime:1/25/07 1:00 PM Resolution or work-around: none Contact for more information:CMS Call Center 756-7000 option 3 --- Root cause: cashe was not cleared when the patch was applied last night. Last Update: 01/25/2007 11:54 Submitted/Last updated by:MP, ITS - 01/25/2007 12:38:20 |
| 01/25/07 Thu | PeopleSoft HRSA |
Symptom/Description: Finance application servers unavaiable
When: 1/25/07 11:55 When discovered: 1/25/07 11:30 Expected uptime:1/25/07 1:00 PM Resolution or work-around: none Contact for more information:help desk 756-7000 option 3 --- Root cause: cashe was not cleared when the patch was applied last night. Last Update: 01/25/2007 11:54 Submitted/Last updated by:MP, ITS - 01/25/2007 11:57:30 |
| 01/25/07 Thu | PeopleSoft Financials |
Symptom/Description: PeopleSoft Financials production environment is down for emergency maintenance. Non-production services are not affected. App. Server NOW available!
When: 1/25/07 11:55 When discovered: 1/25/07 11:30 Expected uptime:1/25/07 1:00 PM Resolution or work-around: none Contact for more information:CMS Call Center 756-7000 option 3 --- Root cause: Cache was not cleared when the patch was applied last night. Application Servers are being restarted by CMS Central Last Update: 01/25/2007 12:38 Submitted/Last updated by:tob, ITS - 01/25/2007 12:54:13 |
| 01/24/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 1/24/07 at 8:00 PM Expected uptime: 1/24/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 01/24/2007 10:25 Submitted by: mp, ITS - 01/22/2007 10:21:17 |
| 01/22/07 Mon | MyCalPoly Portal |
Symptom/Description: (Resolved)my.calpoly portal is unavailable.
When: 1/22/07 at 2:10 Expected uptime: Unknown at this time Resolution or work-around:none Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: Unknowm Last Update: 01/22/2007 14:30pm Submitted/Last updated by: JBG ITS Sevice Desk - 01/22/2007 15:37:28 |
| 01/22/07 Mon | MyCalPoly Portal |
Symptom/Description:my.calpoly portal is unavailable.
When: 1/22/07 at 2:30 Expected uptime: Unknown at this time Resolution or work-around:none Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: Unknowm Last Update: 01/22/2007 14:30pm Submitted/Last updated by: JBG ITS Sevice Desk - 01/22/2007 15:19:52 |
| 01/22/07 Mon | MyCalPoly Portal |
Symptom/Description: (Resolved)my.calpoly portal is unavailable.
When: 1/22/07 at 2:10 Expected uptime: Unknown at this time Resolution or work-around:none Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: Unknowm Last Update: 01/22/2007 14:30pm Submitted/Last updated by: JBG ITS Sevice Desk - 01/22/2007 15:38:29 |
| 01/22/07 Mon | Wireless Connection |
Symptom/Description:(Resolved) Cisco Clean Access Wireless Connection not available.
When: 1/22/07 at 2:10pm Expected uptime: Unknown at this time. Resolution or work-around:None Contact for more information:ITS Service Desk, 756-7000 opt 0 Root cause: Unknown Last Update: 01/22/2007 at 2:20PM 14:15 Submitted/Last updated by: JBG ITS Service Desk - 01/22/2007 15:45:31 |
| 01/22/07 Mon | MyCalPoly Portal |
Symptom/Description: (Resolved)my.calpoly portal is unavailable.
When: 1/22/07 at 2:30 Expected uptime: Unknown at this time Resolution or work-around:none Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: Unknowm Last Update: 01/22/2007 14:30pm Submitted/Last updated by: JBG ITS Sevice Desk - 01/22/2007 15:25:25 |
| 01/22/07 Mon |
Symptom/Description:(Resolved) Cisco Clean Access Wireless Connection not available.
When: 1/22/07 at 2:10pm Expected uptime: Unknown at this time. Resolution or work-around:None Contact for more information:ITS Service Desk, 756-7000 opt 0 Root cause: Unknown Last Update: 01/22/2007 14:15 Submitted/Last updated by: JBG ITS Service Desk - 01/22/2007 15:43:30 | |
| 01/22/07 Mon | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications TONIGHT. When: 1/22/07 at 7:00 PM Expected uptime: 1/22/07 at 9:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 01/22/2007 10:25 Submitted by: mp, ITS - 01/22/2007 12:17:33 |
| 01/18/07 Thu | Internet Outage |
Symptom/Description: Internet outage
When: 1/18/07 about 4:35pm Expected uptime: down about 1 minute Resolution or work-around: none Contact for more information: Network Administration 6/1295 Root cause: Investigating Last Update: 01/18/2007 16:37 Submitted/Last updated by: Ed - 01/18/2007 16:44:16 |
| 01/18/07 Thu | Internet Outage |
Symptom/Description: Internet outage
When: 1/18/07 about 4:35pm Expected uptime: down about 1 minute Resolution or work-around: none Contact for more information: Network Administration 6/1295 Root cause: Investigating Last Update: 01/18/2007 16:37 Submitted/Last updated by: Ed - 01/18/2007 16:40:40 |
| 01/17/07 Wed | CMS PeopleSoft |
Symptom/Description:(Now Available)--All CMS PeoplSoft Production and Non-Production Environments
When: 1/17/07 at 2:14pm Expected uptime: 1/17/07 at 4:24pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 3 Root cause:Unscheduled Downtime Last Update: 01/17/2007 16:24 Submitted/Last updated by: JBG ITS Service Desk - 01/17/2007 16:49:47 |
| 01/17/07 Wed | CMS PeopleSoft |
Symptom/Description:(Now Available)--All CMS PeoplSoft Production and Non-Production Environments
When: 1/17/07 at 2:14pm Expected uptime: 1/17/07 at 4:24pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 3 Root cause:Unscheduled Downtime Last Update: 01/17/2007 14:45 Submitted/Last updated by: JBG ITS Service Desk - 01/17/2007 16:48:47 |
| 01/17/07 Wed | CMS PeopleSoft |
Symptom/Description:All CMS PeoplSoft Production and Non-Production Environments are Currently Unavailable
When: 1/17/07 at 2:14pm Expected uptime: Unknown at this Time Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 3 Root cause:Unscheduled Downtime Last Update: 01/17/2007 14:45 Submitted/Last updated by: JBG ITS Service Desk - 01/17/2007 15:09:12 |
| 01/17/07 Wed | CMS |
Symptom/Description:All Production and Non-Production Environments are Currently Unavailable
When: 1/17/07 at 2:14pm Expected uptime: Unknown at this Time Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 3 Root cause:Unscheduled Downtime Last Update: 01/17/2007 14:45 Submitted/Last updated by: JBG ITS Service Desk - 01/17/2007 14:52:39 |
| 01/17/07 Wed | CMS |
Symptom/Description:All Production and Non-Production Environments are Currently Unavailable
When: 1/17/07 at 2:14pm Expected uptime: Unknown at this Time Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 3 Root cause:Unscheduled Downtime Last Update: 01/17/2007 14:45 Submitted/Last updated by: JBG ITS Service Desk - 01/17/2007 14:51:18 |
| 01/17/07 Wed |
Symptom/Description:All Production and Non-Production Environments are Currently Unavailable
When: 1/17/07 at 2:14pm Expected uptime: Unknown at this Time Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 opt 3 Root cause:Unscheduled Downtime Last Update: 01/17/2007 14:45 Submitted/Last updated by: JBG ITS Service Desk - 01/17/2007 14:50:16 | |
| 01/17/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 1/17/07 at 8:00 PM Expected uptime: 1/17/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 01/16/2007 11:05 Submitted by: mp, ITS - 01/16/2007 11:07:41 |
| 01/14/07 Sun | CMS January 2007 Maintenance |
Symptom/Description: An outage to all production and non-production instances has been scheduled for monthly data center maintenance.
When: 12:00 AM to 6:00 AM 01/14/07 Contact for more information: Please contact the ITService Center at (562) 346-2456. Last Update: 01/10/2007 17:45 Submitted/Last updated by: KKH - ITS Service Desk - 01/10/2007 18:12:18 |
| 01/14/07 Sun | CMS January 2007 Maintenance W |
Symptom/Description: An outage to all production and non-production instances has been scheduled for monthly data center maintenance.
When: 12:00 AM to 6:00 AM 01/14/07 Contact for more information: Please contact the ITService Center at (562) 346-2456. Last Update: 01/10/2007 17:45 Submitted/Last updated by: KKH - ITS Service Desk - 01/10/2007 17:55:43 |
| 01/10/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and patches.
When: 1/10/07 at 8:00 PM Expected uptime: 1/10/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 01/08/2007 08:55 Submitted by: GLW, ITS - 01/08/2007 08:54:41 |
| 01/09/07 Tue | Cash Net Cash Registers |
Symptom/Description: Online Cashnet Payments VPN down (Resolved)
When: 1:20 PM 1-9-07 When discovered: 11:35 AM 1-9-07 Expected uptime: 1:35 PM 1-9-07 Resolution or work-around: none available Contact for more information: NetAdmin x6-1295 --- Root cause: Firewall failed over this morning, and VPN was intermittent. Last Update: 01/09/2007 1:40 PM Submitted/Last updated by: ebrockma NetAdmin - 01/10/2007 09:46:59 |
| 01/09/07 Tue | Cash Net Cash Registers |
Symptom/Description: Online Cashnet Payments VPN down (resolved)
When: 1:20 PM 1-9-07 When discovered: 11:35 AM 1-9-07 Expected uptime: 1:35 PM 1-9-07 Resolution or work-around: none available Contact for more information: NetAdmin x6-1295 --- Root cause: Firewall failed over this morning, and VPN was intermittent. Last Update: 01/09/2007 1:40 PM Submitted/Last updated by: ebrockma NetAdmin - 01/10/2007 09:46:27 |
| 01/09/07 Tue | Cash Net Cash Registers |
Symptom/Description: Online Cashnet Payments VPN down (Resolved)
When: Resolved at 1:20 PM 1-9-07 When discovered: 11:35 AM 1-9-07 Expected uptime: 1:35 PM 1-9-07 Resolution or work-around: none available Contact for more information: NetAdmin x6-1295 --- Root cause: Firewall failed over this morning, and VPN was intermittent. Last Update: 01/09/2007 1:40 PM Submitted/Last updated by: ebrockma NetAdmin - 01/10/2007 09:47:46 |
| 01/09/07 Tue | Cash Net Cash Registers |
Symptom/Description: Online Cashnet Payments VPN down
When: 11:35 AM 1-9-07 When discovered: 11:35 AM 1-9-07 Expected uptime: 1:35 PM 1-9-07 Resolution or work-around: none available Contact for more information: NetAdmin x6-1295 --- Root cause: Firewall failed over this morning, and VPN is intermittent. Last Update: 01/09/2007 11:39 Submitted/Last updated by: ebrockma NetAdmin - 01/09/2007 11:46:06 |
| 01/08/07 Mon | Cash Net Cash Registers |
Symptom/Description: Online Cashnet Payments VPN down (Resolved)
When: 4:00 PM 1-8-07 When discovered: 4:00 PM 1-8-07 Expected uptime: 6:00 PM 1-8-07 Resolution or work-around: none available Contact for more information: NetAdmin 6-1295 --- Root cause: Firewall failed over this morning, and VPN has been intermittent since that time. NetAdmin worked on it until fixed. Last Update: 01/08/2007 22:23 Submitted/Last updated by: Jdholt NetAdmin - 01/08/2007 22:16:03 |
| 01/08/07 Mon | Cash Net Cash Registers |
Symptom/Description: Cashnet VPN down
When: 4:00 PM 1-8-07 When discovered: 4:00 PM 1-8-07 Expected uptime: 6:00 PM 1-8-07 Resolution or work-around: none available Contact for more information: NetAdmin 6-1295 --- Root cause: Firewall failed over this morning, and VPN has been intermittent since that time. NetAdmin working on it until fixed. Last Update: 01/08/2007 16:23 Submitted/Last updated by: Jdholt NetAdmin - 01/08/2007 16:31:20 |
| 01/04/07 Thu | PeopleSoft HRSA |
Description: PeopleSoft RSA will be down for installation of local modification
When: 1/4/07 at 8:00 PM Expected uptime: 1/4/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 01/04/2007 10:50 Submitted by: GLW, ITS - 01/04/2007 10:50:35 |
| 01/03/07 Wed | PASS |
Symptom/Description: Access to PASS may be
intermittent due to maintenence
When: 1/3 10:30 AM When discovered: N/A Expected uptime: 1/3 12:00 PM Resolution or work-around: none Contact for more information: portalgroup@calpoly.edu --- Root cause: The PASS appservers need to be reconfigured for more memory and restarted. The codebase needs to be updated to match the latest from dev/test. This is in preparation for the first week of the upcoming quarter. Update: Issues on the server "phobos" are causing delays. Last Update: 01/03/2007 11:20 Submitted/Last updated by: APS, ISI-AI - 01/03/2007 11:20:43 |
| 01/03/07 Wed | PASS |
Symptom/Description: PASS maintenence done
When: 1/3 12:05 PM When discovered: N/A Expected uptime: 1/3 12:00 PM Resolution or work-around: none Contact for more information: portalgroup@calpoly.edu --- Root cause: The PASS appservers need to be reconfigured for more memory and restarted. The codebase needs to be updated to match the latest from dev/test. This is in preparation for the first week of the upcoming quarter. Update: Issues on the server "phobos" are causing delays. Last Update: 01/03/2007 12:05 Submitted/Last updated by: APS, ISI-AI - 01/03/2007 12:06:15 |
| 01/03/07 Wed | PASS |
Symptom/Description: Access to PASS may be
intermittent due to maintenence
When: 1/3 10:30 AM When discovered: N/A Expected uptime: 1/3 11:15 AM Resolution or work-around: none Contact for more information: portalgroup@calpoly.edu --- Root cause: The PASS appservers need to be reconfigured for more memory and restarted. The codebase needs to be updated to match the latest from dev/test. This is in preparation for the first week of the upcoming quarter. Last Update: 01/03/2007 10:05 Submitted/Last updated by: APS, ISI-AI - 01/03/2007 10:14:04 |
| 01/03/07 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 1/3/07 at 8:00 PM Expected uptime: 1/3/07 by Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 01/02/2007 09:18 Submitted by: GLW, ITS - 01/02/2007 09:17:37 |
| 12/22/06 Fri | Campus Wide Power Outage |
Symptom/Description: Campus Power Restored
When: 12-22-06, 4:45pm Expected uptime: Up Now Resolution or work-around: None Contact for more information: OPS x65512 Root cause: Poly Canyon Village Work Last Update: 12/22/2006 16:50 Submitted/Last updated by: LW,OPS - 12/22/2006 16:53:16 |
| 12/22/06 Fri | Campus Power Outage |
Description: A campus wide power outage is scheduled for December 22, 2006. ON-campus network, Internet & telephone services will be unavailable in all areas except those on generator power (Building 14 and University Police). Access from OFF-campus to My Cal Poly portal, Oracle email/calendar, Blackboard and www.calpoly.edu will continue as these services will be on backup generators. Many web servers that have pages that link to www.calpoly.edu will be off-line.
Outage Begins: Fri 12-22-06 7:00 am Outage Ends: Fri 12-22-06 by 7:00 pm Contact for more information: ITS Service Desk, 805-756-7000 Root cause:Poly Canyon Village Construction Project Last Update: 12/15/2006 16:10 Submitted/Last updated by: tob, ITS Service Desk - 12/15/2006 16:21:40 |
| 12/22/06 Fri | Campus Power Outage |
Description: Scheduled, campus wide, Power Outage on December 22, 2006. ON-campus network, Internet & telephone services will be unavailable in all areas except those on generator power (Building 14 and University Police). Access from OFF-campus to My Cal Poly portal, Oracle email/calendar, Blackboard and www.calpoly.edu will continue as these services will be on backup generators. Many web servers that have pages that link to www.calpoly.edu will be off-line.
Outage Begins: Fri 12-22-06 7:00 am Outage Ends: Fri 12-22-06 by 7:00 pm Contact for more information: ITS Service Desk, 805-756-7000 Root cause:Poly Canyon Village Construction Project Last Update: 12/15/2006 16:10 Submitted/Last updated by: tob, ITS Service Desk - 12/15/2006 16:19:08 |
| 12/21/06 Thu | PeopleSoft HRSA |
Symptom/Description: Intermittent errors accessing PeopleSoft HR and SA production environments.->RESOLVED SYSTEM UP NOW
When discovered: Thurs, 12-21-06 1:20pm Expected uptime: Up Now Resolution or work-around: none Contact for more information: CMS Call Center 756-7000, opt 3 Additional info: CMS Central Remedy Case #84468. Initial accessment is that there may be a database issue in Salt Lake. --- Root cause: To be Determined Last Update: 12/21/2006 Submitted/Last updated by: LW,OPS - 12/21/2006 17:30:49 |
| 12/21/06 Thu | PeopleSoft HRSA |
Symptom/Description: Intermittent errors accessing PeopleSoft HR and SA production environments.->RESOLVED SYSTEM UP NOW
When discovered: Thurs, 12-21-06 1:20pm Expected uptime: Up Now Resolution or work-around: none Contact for more information: CMS Call Center 756-7000, opt 3 Additional info: CMS Central Remedy Case #84468. Initial accessment is that there may be a database issue in Salt Lake. --- Root cause: To be Determined Last Update: 12/21/2006, 17:10 Submitted/Last updated by: LW,OPS - 12/21/2006 18:06:18 |
| 12/21/06 Thu | PeopleSoft HRSA |
Symptom/Description: Intermittent errors accessing PeopleSoft HR and SA production environments.
When discovered: Thurs, 12-21-06 1:20pm Expected uptime: To Be Determined Resolution or work-around: none Contact for more information: CMS Call Center 756-7000, opt 3 Additional info: CMS Remedy Case # is forthcoming --- Root cause: To be Determined Last Update: 12/21/2006 13:24 Submitted/Last updated by: tob, cmscc - 12/21/2006 13:30:28 |
| 12/21/06 Thu | PeopleSoft HRSA |
Symptom/Description: Intermittent errors accessing PeopleSoft HR and SA production environments.
When discovered: Thurs, 12-21-06 1:20pm Expected uptime: To Be Determined Resolution or work-around: none Contact for more information: CMS Call Center 756-7000, opt 3 Additional info: CMS Central Remedy Case #84468. Initial accessment is that there may be a database issue in Salt Lake. --- Root cause: To be Determined Last Update: 12/21/2006 Submitted/Last updated by: tob, cmscc - 12/21/2006 14:05:26 |
| 12/20/06 Wed |
Symptom/Description: Network is now UP in bldgs 28 and 51 (Alumni House and University House).
When: 2:30pm, 12/20/06 Root cause: Fiber failure Last Update: 12/20/2006 2:30pm Submitted/Last updated by: AA, NetAdmin - 12/20/2006 14:44:50 | |
| 12/20/06 Wed |
Symptom/Description: Network down in bldgs 28 and 51 (Alumni House and University House).
When: 10:00am, 12/20/06 Root cause: Unknown; Tech Svcs investigating. Last Update: 12/20/2006 11:32 Submitted/Last updated by: AA, NetAdmin - 12/20/2006 11:41:45 | |
| 12/20/06 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and a patch.
When: 12/20/06 at 8:00 PM Expected uptime: 12/20/06 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 12/18/2006 15:28 Submitted by: GLW, ITS-AIM - 12/18/2006 15:27:44 |
| 12/15/06 Fri |
Symptom/Description: Wireless is being upgraded today; there may be brief periods of downtime beginning at 10am.
When: Dec. 15, 2006, 10am Contact for more information: NetAdmin Root cause: Software upgrades Last Update: 12/15/2006 09:22 Submitted/Last updated by: AA, NetAdmin - 12/15/2006 09:44:40 | |
| 12/13/06 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications
When: 12/13/06 at 8:00 PM Expected uptime: 12/13/06 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 12/11/2006 11:26 Submitted by: GLW, ITS-AIM - 12/11/2006 11:25:09 |
| 12/12/06 Tue | Oracle Email Web Client |
Symptom/Description:Issue Resolved; Some users experiencing difficulty accessing Oracle Email Web Client.
When: 12/12/06 4:15pm Expected uptime: 12/12/06 4:35pm Resolution or work-around:Retry to log in. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: Runaway Java Process on one of the application servers. Last Update: 12/12/2006 16:18 Submitted/Last updated by: JBG ITS Service Desk. - 12/12/2006 16:31:49 |
| 12/12/06 Tue | Oracle Email Web Client |
Symptom/Description:Some users experiencing difficulty accessing Oracle Email Web Client.
When: 12/12/06 4:15pm Expected uptime: 12/12/06 4:35pm Resolution or work-around:Retry to log in. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: Runaway Java Process on one of the application servers. Last Update: 12/12/2006 16:18 Submitted/Last updated by: JBG ITS Service Desk. - 12/12/2006 16:28:51 |
| 12/12/06 Tue |
Symptom/Description:Some users experiencing difficulty accessing Oracle Email Web Client.
When: 12/12/06 4:15pm Expected uptime: 12/12/06 4:35pm Resolution or work-around:Retry to log in. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: Runaway Java Process on one of the application servers. Last Update: 12/12/2006 16:18 Submitted/Last updated by: JBG ITS Service Desk. - 12/12/2006 16:25:52 | |
| 12/12/06 Tue | Oracle Email Web Client |
Symptom/Description:Issue Resolved; Some users experiencing difficulty accessing Oracle Email Web Client.
When: 12/12/06 4:15pm Expected uptime: 12/12/06 4:35pm Resolution or work-around:Retry to log in. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: Runaway Java Process on one of the application servers. Last Update: 12/12/2006 4:35pm Submitted/Last updated by: JBG ITS Service Desk. - 12/12/2006 16:33:56 |
| 12/11/06 Mon | Student Pay/ Remedy(web client |
Symptom/Description: Student Pay and Remedy web client was not accessible .
When: 12/11/06 When discovered: 12/11/06 5:40am Expected uptime: 12/11/06 6:15am Resolution or work-around: Restarted applications for Remedy and Websphere. Contact for more information: OPS X65512 Root cause: Appeared to be hung processes on Websphere. Last Update: 12/11/2006 06:18 Submitted/Last updated by: JD, ITS/OPS - 12/11/2006 06:24:56 |
| 12/07/06 Thu | DNS server "moe" reboot |
Symptom/Description: DNS server "moe" (129.65.16.254) requires a reboot today at 12noon. Users may see a slight hesitation to initiated network traffic while the secondary DNS server (larry, 129.65.21.254) is targeted by workstations.
When: 12/07/06 at 12 noon Expected uptime: 12/07/06 at 12:10pm Resolution or work-around: None required, secondary DNS server "larry" will be up. Contact for more information: Net Admin at 6-1295 Root cause: New server patches need to be evoked by a reboot. Last Update: 12/07/2006 09:53 Submitted/Last updated by: Ed - 12/07/2006 10:18:55 |
| 12/07/06 Thu | DNS server "moe" reboot |
Symptom/Description: DNS server "moe" (129.65.16.254) requires a reboot today at 12noon. Users may see a slight hesitation to initiated network traffic while the secondary DNS server is targeted by workstations.
When: 12/07/06 at 12 noon Expected uptime: 12/07/06 at 12:10pm Resolution or work-around: None required, secondary DNS server "larry" will be up. Contact for more information: Net Admin at 6-1295 Root cause: New server patches need to be evoked by a reboot. Last Update: 12/07/2006 09:53 Submitted/Last updated by: Ed - 12/07/2006 10:17:42 |
| 12/07/06 Thu | DNS server "moe" reboot |
Symptom/Description: DNS server "moe" (129.65.16.254) requires a reboot today at 12noon. Users may see a slight hesitation to initiated network traffic while the secondary DNS server (larry, 129.65.21.254) is targeted by workstations.
When: 12/07/06 at 12 noon Expected uptime: 12/07/06 at 12:10pm Resolution or work-around: None required, secondary DNS server "larry" will be up. Contact for more information: Net Admin at 6-1295 Root cause: New server patches need to be evoked by a reboot. Last Update: 12/07/2006 09:53 Submitted/Last updated by: Ed - 12/07/2006 10:21:10 |
| 12/06/06 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications and a patch.
When: 12/6/06 at 8:00 PM Expected uptime: 12/6/06 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 12/04/2006 14:32 Submitted by: GLW, ITS-AIM - 12/04/2006 14:31:43 |
| 12/02/06 Sat | PolyData Warehouse and Brio |
Symptom/Description: RESOLVED: Users are not able log on to PolyData Warehouse using Brio or other tools. You may receive an error similar to one of the following:
When: 12/1/2006 9:00pm - 12/2/2006 8:15am When discovered: 12/1/2006 11:30pm --- Root cause: Timing issue in Identity caused HR Identities to close. Warehouse security jobs locked all these account. Last Update: 12/02/2006 07:30 Submitted/Last updated by: DM/ITS - 12/02/2006 08:21:05 |
| 12/02/06 Sat | PolyData Warehouse and Brio |
Symptom/Description: Users are not able log on to PolyData Warehouse using Brio or other tools. You may receive an error similar to one of the following:
When: 12/1/2006 9:00pm When discovered: 12/1/2006 11:30pm Expected uptime: Resolution or work-around: none at this time. --- Root cause: under investigation Last Update: 12/02/2006 07:30 Submitted/Last updated by: DM/ITS - 12/02/2006 07:42:18 |
| 11/30/06 Thu | My Cal Poly Portal |
Symptom/Description: My Cal Poly Portal login problems. Internal Server Error when logging in or accessing the Directory Information Channel
When discovered: Thurs, 11-30-06 9:30 am Expected uptime: To be determined Resolution Time: Thurs, 11-30-06 9:35 Contact for more information: ITS Service Desk, 756-7000, opt 0 Additional info: System Administrators are investigating --- Root cause: To be determined Last Update: 11/30/2006 09:55 Submitted/Last updated by: tob, its service desk - 11/30/2006 09:55:52 |
| 11/30/06 Thu | Network, bldgs 4, 56, 160-163 |
Symptom/Description: Network down, bldgs 004, 56, 160, 161, 162, 163. ITS is currently working on restoration.
When: 3:30pm, 11-30-06 When discovered: 1:45pm, 11-30-06 Expected uptime: 4:30pm Contact for more information: NetAdmin, x61295 Root cause: Equipment failure Last Update: 11/30/2006 15:32 Submitted/Last updated by: AA, NetAdmin - 11/30/2006 15:39:37 |
| 11/30/06 Thu | Network, bldgs 4, 56, 160-163 |
Symptom/Description: Network UP in bldgs 004, 56, 160, 161 and 163. Bldg 162 is still down; ITS is currently working on restoring this last bldg.
When: 4:30pm, 11-30-06 When discovered: 1:45pm, 11-30-06 Expected uptime: 9:00am, 12-1-06 Contact for more information: NetAdmin, x61295 Root cause: Network pathway disruption Last Update: 11/30/2006 15:32 Submitted/Last updated by: AA, NetAdmin - 11/30/2006 16:30:44 |
| 11/30/06 Thu | My Cal Poly Portal |
Symptom/Description: My Cal Poly Portal login problems. Internal Server Error when logging in or accessing the Directory Information Channel
When discovered: Thurs, 11-30-06 9:30 am Expected uptime: To be determined Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000, opt 0 Additional info: System Administrators are investigating --- Root cause: To be determined Last Update: 11/30/2006 09:33 Submitted/Last updated by: tob, its service desk - 11/30/2006 09:37:06 |
| 11/30/06 Thu | My Cal Poly Portal |
Symptom/Description: My Cal Poly Portal login problems. Internal Server Error when logging in or accessing the Directory Information Channel
When discovered: Thurs, 11-30-06 9:30 am Resolution Time: Thurs, 11-30-06 9:35 Contact for more information: ITS Service Desk, 756-7000, opt 0 Additional info: System Administrators are investigating --- Root cause: To be determined Last Update: 11/30/2006 09:55 Submitted/Last updated by: tob, its service desk - 11/30/2006 09:56:31 |
| 11/29/06 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 11/29/06 at 8:00 PM Expected uptime: 11/29/06 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects. Last Update: 11/27/2006 11:43 Submitted by: MP, ITS-AAS - 11/27/2006 11:42:45 |
| 11/22/06 Wed | PeopleSoft HRSA |
Description: PeopleSoft HRSA will be down for installation of local modifications.
When: 11/22/06 at 8:00 PM Expected uptime: 11/22/06 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects. Last Update: 11/20/2006 11:03 Submitted by: MP, ITS-AAS - 11/20/2006 11:03:55 |
| 11/20/06 Mon | VPN |
Symptom/Description: VPN Connectivity Issues
When: 11/20/06, 04:00pm When discovered: 11/20/06, 3:30pm Resolution or work-around: Contact for more information: CMS Call Center, 67000, Option 3 Additional info: The Data Center has narrowed the scope of the VPN connectivity problem to be limited to new logon attempts only. If campus users are currently connected via VPN, they should not log off. Unisys and CMS Central are working to correct the problem. --- Root cause: To be determined Last Update: 11/20/2006 16:11 Submitted/Last updated by: Pt, ITS Service Desk - 11/20/2006 16:15:30 |
| 11/20/06 Mon | VPN |
Symptom/Description: VPN Connectivity Issues
When: 11/20/06, 04:00pm When discovered: 11/20/06, 3:30pm Resolution or work-around: Contact for more information: Additional info: The Data Center has narrowed the scope of the VPN connectivity problem to be limited to new logon attempts only. If campus users are currently connected via VPN, they should not log off. Unisys and CMS Central are working to correct the problem. --- Root cause: To be determined Last Update: 11/20/2006 16:11 Submitted/Last updated by: Pt, ITS Service Desk - 11/20/2006 16:13:57 |
| 11/20/06 Mon | VPN |
Symptom/Description: VPN Connectivity Issues
When: 11/20/06, 04:00pm When discovered: 11/20/06, 3:30pm Resolution or work-around: Contact for more information: If you have any questions, please contact the ITService Center at (562) 346-2456. Additional info: The Data Center has narrowed the scope of the VPN connectivity problem to be limited to new logon attempts only. Unisys and CMS Central are working to correct the problem. The Data Center continues to work on the VPN connectivity problem. As stated previously, the problem is limited to new logon attempts only. If campus users are currently connected via VPN, they should not log off. --- Root cause: To be determined Last Update: 11/20/2006 17:10 Submitted/Last updated by: KKH, ITS Service Desk - 11/20/2006 17:10:58 |
| 11/19/06 Sun |
Symptom/Description: Limited My CalPoly Potral Webpage will be available during system maintenance.
When: 11/19/06, 06:30am Expected uptime: 11/19/06, 12:00pm(noon) Resolution or work-around: none Contact for more information: ops 756-5512 --- Root cause: scheduled maintenance Last Update: 11/19/2006 05:50 Submitted/Last updated by: RjP, Ops - 11/19/2006 05:56:24 | |
| 11/17/06 Fri | Campus Web Pages and Email |
Symptom/Description: The Cal Poly Web Server is unavailable. Campus email delivery will also be temporarily delayed. The "Cezanne" Central UNIX server is being restarted.
When: Fri., 11-17-06 3:35 pm Expected uptime: Fri., 11-17-06 4:15 pm Resolution or work-around: none Contact for more information: ITS Service Desk 805-756-7000 Additional info: --- Root cause: To Be Determined Last Update: 11/17/2006 15:39 Submitted/Last updated by: tob, ITS Service Desk - 11/17/2006 15:49:04 |
| 11/17/06 Fri | Campus Web Pages and Email |
Symptom/Description: The Cal Poly Web Server is UP. Campus web and email services were only briefly delayed. The "Cezanne" Central UNIX server was restarted.
When: Fri., 11-17-06 3:35 pm Resolution time: Fri., 11-17-06 3:55 pm Resolution or work-around: none Contact for more information: ITS Service Desk 805-756-7000 Additional info: --- Root cause: To Be Determined Last Update: 11/17/2006 15:54 Submitted/Last updated by: tob, ITS Service Desk - 11/17/2006 15:55:19 |
| 11/17/06 Fri | Campus Webpages and Email |
Symptom/Description: Cal Poly Web Server unavailable. The "Cezanne" Central UNIX server is being restarted. Campus email delivery will also be temporarily delayed.
When: Fri., 11-17-06 3:35 pm Expected uptime: Fri., 11-17-06 4:15 pm Resolution or work-around: none Contact for more information: ITS Service Desk 805-756-7000 Additional info: --- Root cause: To Be Determined Last Update: 11/17/2006 15:39 Submitted/Last updated by: tob, ITS Service Desk - 11/17/2006 15:46:33 |
| 11/16/06 Thu | Telephone Data in Directory |
Symptom/Description: telephone numbers not appearing
in my.calpoly portal or PH client Resolved
When:11/16/06 at 10:00 AM When discovered: 11/16/06 at 10:00 AM] Expected uptime: Resolved - phone numbers are back Resolution or work-around: look up at http:// phonebook.calpoly.edu or call campus operator by dialing 0 Contact for more information: ITS Service Desk, 756-7000, option 2 --- Root cause: TBD Last Update: 11/17/2006 9:00 AM Submitted/Last updated by: tls, sd - 11/17/2006 08:58:00 |
| 11/16/06 Thu | CellularOne cell phone service |
Symptom/Description: ResolvedCellularOne
cell phone services interruption has been resolved by vendor.
When: 11/16/06 When discovered: 11/16/06 10:00 AM Expected uptime: To Be Determined Resolution or work-around: use a landline phone or reattempt your call later Contact for more information: ITS Service Desk, 756-7000, option 2 Additional info: CellularOne experienced a significant hardware failure affecting voicemail services this morning. Callers calling CellularOne phones will intermittently hear the message "The CellularOne subscriber is no longer in service." Some calls will still go through. --- Root cause: Outside vendor's hardware failure Last Update: 11/17/2006 8:45 AM Submitted/Last updated by: tls, sd - 11/17/2006 08:55:29 |
| 11/16/06 Thu | CellularOne cell phone service |
Symptom/Description: Resolved CellularOne
cell phone services interruption has been resolved by vendor.
When: 11/16/06 When discovered: 11/16/06 10:00 AM Expected uptime: To Be Determined Resolution or work-around: use a landline phone or reattempt your call later Contact for more information: ITS Service Desk, 756-7000, option 2 Additional info: CellularOne experienced a significant hardware failure affecting voicemail services this morning. Callers calling CellularOne phones will intermittently hear the message "The CellularOne subscriber is no longer in service." Some calls will still go through. --- Root cause: Outside vendor's hardware failure Last Update: 11/17/2006 8:45 AM Submitted/Last updated by: tls, sd - 11/17/2006 08:55:51 |
| 11/16/06 Thu | Cal Poly Directory |
Symptom/Description:Some staff phone numbers are missing from on-line Cal Poly directories
When: 11/16/2006 When discovered: 11/16/2006 10:27am Expected uptime: 11/17/2006 Resolution or work-around: None today. Tomorrow's directory should contain numbers Contact for more information: identity-management@calpoly.edu --- Root cause: To be determined Last Update: 11/16/2006 10:26 Submitted/Last updated by: PR, ITS Info Mgmt - 11/16/2006 10:31:11 |
| 11/16/06 Thu | CellularOne cell phone service |
Symptom/Description: CellularOne cell phone services
When: 11/16/06 When discovered: 11/16/06 10:00 AM Expected uptime: To Be Determined Resolution or work-around: use a landline phone or reattempt your call later Contact for more information: ITS Service Desk, 756-7000, option 2 Additional info: CellularOne experienced a significant hardware failure affecting voicemail services this morning. Callers calling CellularOne phones will intermittently hear the message "The CellularOne subscriber is no longer in service." Some calls will still go through. --- |