OTHER
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting email, calendar, calpoly web page, portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:44:14 |
| 06/22/08 Sun | Major Campus System outage |
Symptom/Description: Machine room outage affecting campus wide email, calendar, calpoly web page, my portal, etc.
When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin. - 06/18/2008 11:45:39 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Reference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:09:41 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [http://servicedesk.calpoly.edu/my_cp_support/email_del_add_updates.htmlReference or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:13:15 |
| 06/22/08 Sun | Oracle Email and Calendar |
Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: From Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:30:12 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Update Website or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:23:59 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:28:35 |
| 06/22/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14.
When: Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: [URL Email Delivery Address Updates or other document] --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support - 06/17/2008 16:15:21 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Under investigation Last Update: 06/16/2008 09:05 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 09:06:25 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: **RESOLVED - Web Clients no longer receiving errors** Errors when sending email from Oracle system Web cleints. Error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25." Desktop clients are working.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 10:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: SMTP services are being restarted --- Root cause: Hung processes on mail servers. Restarts of mail server processes resolved issue. Last Update: 06/16/2008 09:20 Submitted/Last updated by: TR, ITS Collab Support - 06/16/2008 09:21:21 |
| 06/16/08 Mon | Oracle Email |
Symptom/Description: Errors when sending email from Oracle system. Web client error says, "Error could not connect to SMTP host ocs.calpoly.edu port 25. Desktop clients just keep trying to send.
When discovered: Mon, 6-16-08 8:15 am Next Update: Mon, 6-16-08 9:00 am Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: Under investigation Last Update: 06/16/2008 08:29 Submitted/Last updated by: tob, ITS Collab Support - 06/16/2008 08:32:59 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 1:00 pm. All services will be back online at this time with the exception of Polycard related printing which will remain limited Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 1 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/18/08, 11:00 pm Submitted/Last updated by: DR ITS Service Desk - 06/18/2008 11:10:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:37:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 18, 2008 at 10:am Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/17/2008 4:52pm Submitted/Last updated by: JBG ITS Service Desk - 06/17/2008 16:38:54 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:54:04 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:01:55 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: To be determined Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:55:50 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card(Polycard)system will be down for a scheduled upgrade
When: June 15,2008 at 10:00pm Expected uptime: June 17,2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 09:58:16 |
| 06/13/08 Fri | Resource 25 |
Symptom/Description: \ access restored Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: 10AM Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: USS, Special Support Services has been notified. --- Root cause: Firewall blocking LNB agent after patch applied Last Update: 06/14/2008 10:47 Submitted/Last updated by: dd, USS PS3 - 06/13/2008 10:58:47 |
| 06/13/08 Fri | Resourse 25 |
Symptom/Description: Unable to access Resource25 via desktop to schedule events. Website, events.calpoly.edu, is viewable. R25 Interface is up.
When discovered: Friday, 6-13-08 9:15 am Expected uptime: To be determined Next Update: 11:00 am Resolution or work-around: None Contact for more information: ITS Service Desk Additional info: USS, Special Support Services is working on the issue. --- Root cause: To be determined. Last Update: 06/13/2008 09:47 Submitted/Last updated by: tob, Collaboration Support - 06/13/2008 09:53:22 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:02:39 |
| 06/13/08 Fri | PolyCard |
Symptom/Description:The Campus ID card (Polycard) system will be down for a scheduled upgrade
When: June 15, 2008 at 10:00pm Expected uptime: June 17, 2008 at 5:00pm Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 Option 0 Additional info: Services not available include: ID Card production, Campus Dining registers, Pay-for-Print, Polycard vending machines, Bookstore/Campus Express charging, Web portal access to Campus Express, and report generation --- Root cause:Scheduled Upgrade Last Update: 06/13/2008 09:42 Submitted/Last updated by: JBG ITS Service Desk - 06/13/2008 10:00:10 |
| 05/30/08 Fri | PolyProfile |
Symptom/Description: PolyProfile was down for about 20 minutes
When: 05/30/08 3:30 Expected uptime: 05/30/08 3:50 Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 05/30/2008 15:44 Submitted/Last updated by: KKH ITS - 05/30/2008 16:15:57 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) network has failed this morning.
When: 6/2/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 06/2/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 06/02/2008 08:45:03 |
| 05/29/08 Thu | Network, Bldg 18A (i.e. 18-2) |
Symptom/Description: Building 18A (Dairy) has no network.
When: 5/29/08, 8:30am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 Root cause: Tech Svcs investigating Last Update: 05/29/2008 09:16 Submitted/Last updated by: AA, NetAdmin - 05/29/2008 09:20:01 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:12:04 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:20:09 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:17:25 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:18am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:19:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client button on My.calpoly.edu is unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:13:08 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description:Oracle Email Web Access Client Button on My.calpoly.edu is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 10:00am Resolution or work-around:Use old Oralce client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:16:33 |
| 05/27/08 Tue | Oracle Email Web Client |
Symptom/Description: (RESOLVED) Oracle Email Web Access Client Button on My.calpoly.edu Portal is Unavailable
When: 5/27/08 at 9:00am Expected uptime: 5/27/08 at 9:18am Resolution or work-around:Use Old Oralce Client Contact for more information:ITS Service Desk 767-7000 option 0 Root cause: Unknown at this time Last Update: 05/27/2008 09:05 Submitted/Last updated by: JBG ITS Service Desk - 05/27/2008 09:21:59 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:16 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is now available again through the portal
Uptime: Sunday, May 25 - 7:00 p.m. Contact for more information:Operations Production Support 756-5512 Additional info: The vendor identified that the problem was related to their latest system update which was causing an error with the authentication of users through the portal. The vendor has implemented a fix and the system is now available again. Last Update: 05/25/2008 8:25 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 20:20:08 |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next updat will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: Ther is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:27:27 | |
| 05/25/08 Sun |
Symptom/Description:The Service Request System is still down.
Expected uptime: The next update will be Sunday morning 25may08 Contact for more information:Operations Production Support 756-5512 Additional info: There is a possiblity the vender may provide a direct link solving Cal Poly's problem Last Update: 05/25/2008 01:21 Submitted/Last updated by: dss/Ops - 05/25/2008 01:29:18 | |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Desk - 05/25/2008 17:19:58 |
| 05/25/08 Sun | Service Request System |
Symptom/Description:The Service Request System is currently unavailable
Expected uptime: Monday, May 26 - status will be updated by 09:00 Contact for more information:Operations Production Support 756-5512 Additional info: The vendor has identified that the problem is related to their latest system update which is causing an error with the authentication of users through the portal. The vendor is working on a fix to the problem. Last Update: 05/25/2008 5:20 p.m. Submitted/Last updated by: DR/Service Sesk - 05/25/2008 17:18:57 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 3:00pm Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 14:22:52 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor, awaiting reply) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS/DR, ITS-USS - 05/24/2008 18:54:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 18:50 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 18:53:09 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable.
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: TBD (escalated with vendor) Resolution or work-around: None. Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time. Last Update: 05/24/2008 15:25 Submitted/Last updated by: CS, ITS-USS - 05/24/2008 15:24:06 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 11:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 10:21:24 |
| 05/24/08 Sat | Tech Service System |
Symptom/Description: Tech Service System is unavailable
When: 05/24/2008, 09:00am When discovered: 05/24/2008, 09:00am Expected uptime: unknown at this time. Next update 09:45am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown at this time Last Update: 05/24/2008 09:12 Submitted/Last updated by: RjP, Ops - 05/24/2008 09:15:12 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently available
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 2:12pm [DD, ps3] - 05/19/2008 14:12:29 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: 11:45 am Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:04:06 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive currently unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 1:12 Submitted/Last updated by: [DD, ps3] - 05/19/2008 13:12:42 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: 5/19 11:40am When discovered: 11:30 am Expected uptime: unknown Resolution or work-around: None Contact for more information: Service Desk 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: node failure, disks timing out Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 12:13:50 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Root cause pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:46:32 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: Shared drive temporarily unavailable
When: [5/19 11:40am] When discovered: [11:30 am] Expected uptime: [11:45 am] Resolution or work-around: None Contact for more information: Service Desk Additional info: [URL Reference or other document] --- Root cause: node failure Last Update: 05/19/2008 11:38 Submitted/Last updated by: [DD, ps3] - 05/19/2008 11:42:58 |
| 05/19/08 Mon | File Server Shared Drive |
Symptom/Description: ITS-hosted shared drives now available (e.g. "U" and "V" drives)
When: 5/19/08 2:12pm When discovered: 11:30 am Resolution or work-around: None Contact for more information: Service Desk 756-7000, press option 0 Additional info:No data was lost. --- Root cause: Escalated to Microsoft for diagnostics and analysis. Last Update: 05/19/2008 4:00pm, CS-USS. - 05/19/2008 16:08:03 |
| 05/19/08 Mon | Clets |
Symptom/Description: Clets access intermittently down. Public safety was notified.
When discovered: 3:30pm 5/19/2008 Expected uptime: Up since 8:00pm 5/19/2008 Resolution or work-around: none --- Root cause: Pinched fiber jumper at the county office side. Fiber jumper replaced and everything is now up and available. Last Update: 05/19/2008 20:39 Submitted/Last updated by: swh/OPS - 05/19/2008 20:47:43 |
| 05/18/08 Sun |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:55:10 | |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Network available in Build 117(Was: Building 117 network down)
When: May 12 9:15 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 09:16:24 |
| 05/12/08 Mon | Heron Hall (117) Network |
Symptom/Description: Building 117 network down
When: May 12 8:00 AM When discovered: May 12 8:00 AM Expected uptime: May 12 10:00 AM Resolution or work-around: Non available at this time. Contact for more information: Service desk 6-7000 Additional info: Switch did not come back after Sunday's power outage. --- Root cause: unknown Last Update: 05/12/2008 08:20 Submitted/Last updated by: Jdholt, Netadmin - 05/12/2008 08:22:21 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Campus Power Outage.
When: 05/11/2008 15:39 When discovered: 05/11/2008 15:39 Contact for more information: OPS - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:10:28 |
| 05/11/08 Sun | Campus Power |
Symptom/Description: Brief Power Outage Across Campus. When: 05/11/2008 15:48 When discovered: 05/11/2008 15:48 Contact for more information: Operations and Production Support - 756-5512 Additional info: Power across campus was briefly interrupted due to emergency PG&E maintenance. --- Root cause: PG&E Emergency Maintenance Last Update: 05/11/2008 19:57 Submitted/Last updated by: MKH, ITS-CSS/OPS - 05/11/2008 20:14:34 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HCM and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:16:22 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:13:53 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:12:43 |
| 05/05/08 Mon | PeopleSoft Development |
Symptom/Description: PeopleSoft HRSA and Finance Development Databases are Unavailable
When: 5/05/08 at 06:30am Expected uptime: 05/05/08 at 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown Last Update: 05/05/2008 08:00 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 08:14:40 |
| 05/01/08 Thu |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:36:40 | |
| 04/22/08 Tue | Network |
Symptom/Description:UPDATE 4/23 @ 10am - Problem resolved - No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Replaced defective data switch. Last Update: 4/23/2008 10:10am Submitted/Last updated by: btk, Tech Services - 04/23/2008 10:13:04 |
| 04/22/08 Tue |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:20:06 | |
| 04/22/08 Tue | Network |
Symptom/Description:No Network access in Buildinng 46T
When: 04/22/08 at 9:24am Expected uptime: To be determined Resolution or work-around: None at this time. Contact for more information:Service Desk 756-7000 opt 0 Root cause: Unknown at this time. Last Update: 04/22/2008 9:25am Submitted/Last updated by: JBG ITS Service Desk - 04/22/2008 15:21:33 |
| 04/21/08 Mon | Network |
Symptom/Description: Intermittent network availability across the Cal Poly Campus.
When: 15:33 When discovered: 14:30 Expected uptime: 16:30 Additional Info: System Status will be updated hourly until network operations are fully functional. The next update will be posted at 4:30 p.m. Contact for more information: ITS Help Desk - 756-7000 Root cause: Network hardware failure. Last Update: 04/21/2008 15:32 Submitted/Last updated by: MKH ITS/OPS - 04/21/2008 15:47:22 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, calendar, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:32:25 |
| 04/21/08 Mon |
Symptom/Description: The Cal Poly webpage unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:23:18 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Network problems in buildings 124 and 46T are RESOLVED.
When: 4/21/08, 3:00pm Contact for more information: NetAdmin, x61295 --- Root cause: Hardware and software failure Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 17:08:36 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email unavailable do to network problems.
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:20 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:29:30 | |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124, intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 08:51:10 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124,46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:35:39 |
| 04/21/08 Mon | Campus wide internet outages |
Symptom/Description: Intermittent Campus wide network outages, affecting email, world wide web, wireless, Dorm DHCP, and campus web servers.
When: Monday 4/21/08 When discovered: All begin at 5am until 4:00pm Expected uptime: Currently stable on backup core router. Resolution or work-around: none Contact for more information: Network Administration Root cause: Possible faulty primary core router, root analysis is being done with Cisco. Last Update: 04/21/2008 16:22 Submitted/Last updated by: Ed 4/21/08 - 04/21/2008 16:29:39 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Buildings 124and 46T intermittent network problems on 1st floor
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 15:36:54 |
| 04/21/08 Mon | Network |
Symptom/Description:
Slow Network response in Building 124
When: 04/21/08 at 07:30am Expected uptime: 04/21/08 at 10:00am> Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause: To be determined Last Update: 04/21/2008 08:47 Submitted/Last updated by: JBG ITS Service Desk - 04/21/2008 08:59:17 |
| 04/21/08 Mon | Network in Bldg 124, 1st floor |
Symptom/Description: Building 124 intermittent network problems on 1st floor and Building 46T.
When: 4/21/08 When discovered: 8:00am Expected uptime: 10:00am Contact for more information: NetAdmin, x61295 --- Root cause: TBD; NetAdmin working on this problem Last Update: 04/21/2008 08:37 Submitted/Last updated by: AA, NetAdmin - 04/21/2008 16:41:19 |
| 04/21/08 Mon |
Symptom/Description: Cal Poly webpage and email were temporaroly unavailable between 05:00 and 05:45
When: 4/21/2008 05:00 When discovered: 4/21/2008 05:00 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: unknown Last Update: 04/21/2008 05:50 Submitted/Last updated by: DD, ITS/OPS - 04/21/2008 05:50:57 | |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:32:56 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:45:40 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service not available in labs
When: 04/18/2008, 07:20am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:28 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:33:55 |
| 04/18/08 Fri | PolyCard Print Service |
Symptom/Description: Polycard print service now available in labs
When: 04/18/2008, 07:45am When discovered: 04/18/2008, 07:20am Expected uptime: unknown, next update at 08:00am Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: unknown Last Update: 04/18/2008 07:45am Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 07:44:25 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:04 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:04:13 |
| 04/16/08 Wed | Oracle Email |
Symptom/Description: Errors could occur when sending messages from Desktop Clients. Additional login prompts could occur.
When: [Date and clock time] When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be an IMAP connection issue --- Root cause: To be determined Last Update: 04/16/2008 13:57 Submitted/Last updated by: TOB, ITS Collab Support - 04/16/2008 14:03:12 |
| 04/16/08 Wed | Oracle Email / Portal / LDAP |
Symptom/Description: Errors could occur when sending email messages from Desktop Clients like Outlook or MacMail. Errors may also occur when trying to login to the my.calpoly.edu Portal. Additional login prompts could also occur.
When discovered: Tues, 4/16/08 1:40 pm Resolution or work-around: none Contact for more information: ITS Service Desk 756-7000 Additional info: Appears to be caused by high loads on the LDAP authentication servers for a period just prior to 2:00 pm. Loads went back down at 2:00 pm. --- Root cause: To be determined Last Update: 04/16/2008 14:30 Submitted/Last updated by: TR, ITS Collab Support - 04/16/2008 14:34:53 |
| 04/16/08 Wed | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 04/14/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When discovered: 04/16/08 7:45 Resolution or work-around: Information for existing persons is correct. NEW persons will be added in the next update scheduled for 04/17/08. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of new people added today exceeded thresholds. Last Update: 04/16/08 7:55 Submitted/Last updated by: DM-ITS - 04/16/2008 07:59:16 |
| 04/15/08 Tue |
Symptom/Description: Identity Management was not updated today. Any new state persons added to PeopleSoft source databases since end of day on 04/13/08 will not be listed in directories, have access to central services, have new accounts created or appear in Polydata warehouse reports. Information on existing state persons was not updated. HR reporting tables (personal data, job data, etc) have not been updated since end of day 04/13/08.
When: 04/15/08 Expected uptime: 04/16/08 08:00 AM Resolution or work-around: Information for existing state persons and HR reporting is correct as of end of day on 04/13/08. Contact for more information: identity-management@calpoly.edu --- Root cause: Data required for Identity Management tables was not available. Last Update: 04/15/08 10:00 AM Submitted/Last updated by: LKS, ITS-ISI - 04/15/2008 10:33:16 | |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: OCS email system maintenance complete. (Was: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.)
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: OCS email services up as of 10:50 AM. (Was: Sun., 4-13-08 by noon.) Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mail store operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/13/2008 11:24 AM Submitted/Last updated by: SC, DBA-ISI - 04/13/2008 11:27:04 |
| 04/13/08 Sun | Oracle Email |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:44:32 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:34:33 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window (7:30 a.m. to noon). The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested upgrade. Last Update: 04/10/2008 2:35 pm Submitted/Last updated by: tob, Collab Support - 04/10/2008 14:35:47 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: The Oracle Email system will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed. The calendar will not be affected by this outage.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 17:00:55 |
| 04/13/08 Sun | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:56:53 |
| 04/10/08 Thu |
Symptom/Description:One of two blackboard servers restarted, blackboard services still available via secondary server
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around:None, services still available on secondary server Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause:Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 11:33:13 | |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. --- Root cause: This is a planned and tested Post-10g upgrade Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:33:17 |
| 04/09/08 Wed | Oracle Email and Calendar |
Symptom/Description: Oracle Email and Calendar systems will be unavailable on Sunday morning during the regular maintenance window. System memory allocation and performance tuning will be performed.
Outage Begins: Sun., 4-13-08 at 7:30 am Expected Uptime: Sun., 4-13-08 by noon. Resolution or work-around: none Contact for more information: ITS Service Desk, 805-756-7000 Additional info: Mailstore operating system and databases will be updated. Changes have been running successfully in Dev and Test for several weeks. --- Root cause: n/a Last Update: 04/09/2008 1:23 pm Submitted/Last updated by: tob, Collab Support - 04/09/2008 13:29:03 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Email repeatedly prompting some people to re-enter password. After re-entering, a "too many connections" error may occur.
When discovered: First observed on 4-2, reported on 4-3-08 Expected uptime: To be determined Resolution or work-around: Closing desktop client application and restarting workstation may alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators are investigating. --- Root cause: To be determined Last Update: 04/03/2008 10:00 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:05:09 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services and one OCS process. Connection loads are being monitored. Performance should be back to normal by 11:00 am --- Root cause: To be determined Last Update: 04/03/2008 10:15 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:15:44 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Using a Web Mail client or closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services. Connection loads are being monitored and appear to be stable now. We are continuing to investigate the root cause. --- Root cause: To be determined Last Update: 04/03/2008 11:50 Submitted/Last updated by: TR, Collab Support - 04/03/2008 11:53:14 |
| 04/03/08 Thu | OCS Email |
Symptom/Description: OCS Desktop Email applications repeatedly prompting some people to re-enter password. Also, a "too many connections" error has been observed.
When discovered: First observed on 4-2, reported on 4-3-08 Expected Resolution: 4-3-08 11:00 am Resolution or work-around: Closing desktop client application and restarting workstation will alleviate problem. Contact for more information: ITS Service Desk, 756-7000 Additional info: Application administrators identified and restarted the IMAP services and one OCS process. Connection loads are being monitored. Performance should be back to normal by 11:00 am --- Root cause: To be determined Last Update: 04/03/2008 10:15 Submitted/Last updated by: tob, Collab Support - 04/03/2008 10:18:09 |
| 04/01/08 Tue | test entry |
Symptom/Description: test entry
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: [Date and clock time] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 04/01/2008 09:54 Submitted/Last updated by: [initials, department] - 04/01/2008 09:55:07 |
| 04/01/08 Tue | SystemStatus |
Symptom/Description:Corrected System Status email routing
When: Tue Apr 1, 4:10 PM Contact for more information: Additional info: [URL Reference or other document] --- Root cause:Migration of polymail Last Update: 04/01/2008 16:09 Submitted/Last updated by: sbusby ITS/CCS/CSA - 04/01/2008 16:11:55 |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:19:31 | |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:20:14 | |
| 03/31/08 Mon |
Symptom/Description: Permissions lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 12:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 11:17:40 | |
| 03/28/08 Fri | Anti-Spam Update |
Symptom/Description: "Trusted sender" status for *@calpoly.edu removed from anti-spam email gateways.
When: Thurs, Mar 27, 2008 at 9:45 am Resolution or work-around: None should be required Contact for more information: ITS Service Desk 756-7000 Additional info: SPAM Announcement Website and SPAM Info Website --- Root cause: Spammers pretending to be Cal Poly users getting around anti-spam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact Service Desk to ensure prompt delivery of your emails. Last Update: 03/27/08 12:36 pm Submitted/Last updated by: tbruns - 03/27/2008 12:37:05 |
| 03/28/08 Fri | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact to Service Desk to ensure prompt delivery or your emails. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:08:42 |
| 03/28/08 Fri | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to spam scoring. If you send bulk emails, please contact to Service Desk to ensure prompt delivery or your emails. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:10:33 |
| 03/27/08 Thu | Anti-Spam update |
Symptom/Description: Removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 Mar 27 Resolution or work-around: None should be required Contact for more information: Service Desk 67000 Additional info: [URL Anti-spam info or other document] --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to these spam scoring. Last Update: 03/27/2008 10:02 Submitted/Last updated by: jdholt 67310 - 03/27/2008 10:05:45 |
| 03/27/08 Thu | Anti-Spam update |
Symptom/Description:removal of "trusted sender entry" for *@calpoly.edu removed from Antispam email gateways
When: 9:45 AM Mar 27 Resolution or work-around: None required Contact for more information: Service Desk 67000 Additional info: Spam info page --- Root cause: Spammers pretending to be Calpoly users getting around antispam measures. Please work with ITS to ensure your email will not be subjected to these spam scoring. Last Update: 03/27/2008 09:53 Submitted/Last updated by: Jdholt 67310 - 03/27/2008 10:00:07 |
| 03/26/08 Wed | Outgoing email |
Symptom/Description: ORDB email Blackhole list responding with false positives
When: Mar 25 12:00 Noon When discovered: [Date and clock time] Expected uptime: Depends on remote sites mail admin response. Resolution or work-around: Attempt to contact person at remote site and let them know, or contact service desk to open ticket for more research. Contact for more information: Jason Holt 67310 Additional info: Web Article --- Root cause: ORDB Database went offline in DEC 2006. Site still configured to use it are now rejecting all email. This includes csumentor program. Last Update: 03/26/2008 07:34 Submitted/Last updated by: Jholt 67310 NetAdmin - 03/26/2008 07:40:57 |
| 03/26/08 Wed | Outgoing email |
Symptom/Description: ORDB email Blackhole list responding with false positives
When: Mar 25 12:00 Noon When discovered: [Date and clock time] Expected uptime: Depends on remote sites mail admin response. Resolution or work-around: Attempt to contact person at remote site and let them know. Contact for more information: Jason Holt 67310 Additional info: Reference --- Root cause: ORDB Database went offline in dc 2006. Site still configured to use it are now rejecting all email. Last Update: 03/26/2008 07:34 Submitted/Last updated by: Jholt 67310 NetAdmin - 03/26/2008 07:37:52 |
| 03/24/08 Mon | Campus Wireless |
Symptom/Description: Campus Wireless (Mustang Wireless) will be unavailable from 6:00-9:00 pm on Monday, March 24, 2008, for upgrade maintenance. This is a scheduled outage. This outage does not include Residential Hall wireless.
When: 3-24-08, 6pm to 9pm Expected uptime: 3-24-08, 9pm Contact for more information: NetAdmin, x61295 Root cause: Upgrade. Last Update: 03/24/2008 16:58 Submitted/Last updated by: AA, NetAdmin - 03/24/2008 17:03:20 |
| 03/21/08 Fri | Outgoing email |
Symptom/Description: Email to limited number of Domains delayed or returned (officemax.com confirmed)
When: Mar 20 afternoon - Mar 21 early morning When discovered: Mar 21 7:30 AM Resolution or work-around: If you receive a message saying an email was returned and includes "88.blacklist.zap" resend the message. Contact for more information: Jason Holt 67310 Additional info: 1 of Cal Poly's email servers was placed on 88.blacklist.zap banned list. This is a banned list used by an Internet Hosting company, not a shared list used by many providers. --- Root cause: Large influx of spam being forwarded to outside email destinations. Last Update: 03/21/2008 07:34 Submitted/Last updated by: JHolt 67310 - 03/21/2008 07:41:48 |
| 03/21/08 Fri | Outgoing email |
Symptom/Description: Email to limited number of Domains delayed or returned (officemax.com confirmed)
When: Mar 20 afternoon - Mar 21 early morning When discovered: Mar 21 7:30 AM Resolution or work-around: If you receive a message saying an email was returned and includes "88.blacklist.zap" resend the message. Contact for more information: Jason Holt 67310 Additional info: 1 of Cal Poly's email servers was placed on 88.blacklist.zap banned list. This is a banned list used by an Internet Hosting company, not a shared list used by many providers. --- Root cause: Large influx of spam being forwarded to outside email destinations. Last Update: 03/21/2008 07:34 Submitted/Last updated by: JHolt 67310 - 03/21/2008 07:43:56 |
| 03/18/08 Tue |
Symptom/Description: problems conetting to peoplesoft
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:10:53 | |
| 03/18/08 Tue |
Symptom/Description: problems connecting to peoplesoft
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:12:55 | |
| 03/14/08 Fri | PeopleSoft Development (HCM/FS |
Symptom: PeopleSoft Development instances became slow, then totally non-responsive. Other campuses on the same servers are reporting the same problems.
When: 3/14/08 at 8:00 AM When discovered: 3/14/078 at 8:00 AM Expected uptime: No ETA at this time Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Two and Three tier connections hanging. East Bay reporting same problems. Last Update: 03/14/2008 08:54 Submitted by: GLW, ITS-CCS/CMS - 03/14/2008 08:54:11 |
| 03/14/08 Fri | PeopleSoft Devel (HCM/FS) |
Symptom: PeopleSoft Development environments are experiencing the same issues they saw earlier this morning. Systems were back on-line by 11:40 AM
When: 3/14/08 at 9:48 AM When discovered: 3/14/08 at 10:00 AM Expected uptime: 3/14/08 at 11:40 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: This interruption in service was caused by a storage change request that caused high IO utilization on this cluster. This has been rescheduled for tonight through tomorrow morning. Last Update: 03/14/2008 12:05 Last Updated by: GLW, ITS-CCS?CMS - 03/14/2008 12:06:06 |
| 03/14/08 Fri | PeopleSoft Development (HCM/FS |
Symptom: PeopleSoft Development instances became slow, then totally non-responsive. Other campuses on the same servers are reporting the same problems. Everything is now back on-line.
When: 3/14/08 at 8:00 AM When discovered: 3/14/078 at 8:00 AM Expected uptime: 3/14/08 at 9:35 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Problem was apparently caused when Unisys tried to resize some file systems one one of the two database servers. The problem is now resolved. Last Update: 03/14/2008 08:54 Submitted by: GLW, ITS-CCS/CMS - 03/14/2008 09:43:30 |
| 03/14/08 Fri | PeopleSoft Devel (HCM/FS) |
Symptom: PeopleSoft Development environments are experiencing the same issues they saw earlier this morning. CMS DBAs are working with Unisys on the issues.
When: 3/14/08 at 9:48 AM When discovered: 3/14/08 at 10:00 AM Expected uptime: No ETA at this time. Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Unisys and CMS DBAs are working on the problem. Not sure if the root cause is what was suspected earlier. Last Update: 03/14/2008 10:13 Submitted by: GLW, ITS-CCS?CMS - 03/14/2008 10:17:53 |
| 03/13/08 Thu | PolyCard printing |
Symptom/Description: PolyCard Printing servides are unavailable in all PolyCard-enabled printing locations.
When: 3/13/08 11:30 When discovered: 3/13/08 11:30 Expected uptime: 3/13/08 13:30 Resolution or work-around: None Contact for more information: PolyCard Office, x2484 Last Update: 03/13/2008 12:43 Submitted/Last updated by: [DS,PSSS] - 03/13/2008 12:52:42 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Description: Floor 2 of the Library has no network access.
When: 3/12/08 8:14 - 8:44 AM When discovered: 8:14 AM Expected uptime: 30 Minutes Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:21:42 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Description: Floor 2 of the Library has no network access.
When: 3/12/08 8:14 AM - 8:44 AM When discovered: 8:14 AM Expected uptime: 8:44 AM (30 minutes) Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:23:03 |
| 03/12/08 Wed | Library (Floor 2) Network Down |
Symptom/Description: Library - Floor 2 - Network Down
When: 3/12/08 8:00 - 8:30 AM When discovered: 8:00 AM Expected uptime: 30 Minutes Resolution or work-around: Unknown Contact for more information: ITS Service Desk --- Root cause: Unknown Last Update: 03/12/2008 08:15 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:19:38 |
| 03/12/08 Wed | Library (Floor 2) Network Up |
Description: Network access on floor 2 of the Library is restored.
When: 3/12/08 8:14 AM - 8:34 AM When discovered: 8:14 AM Expected uptime: 8:34 AM (20 minutes) Contact for more information: ITS Service Desk --- Root cause: Faulty Switch Blade Last Update: 03/12/2008 08:42 Submitted/Last updated by: Erik Brockman, Network Administration, x6-1295 - 03/12/2008 08:45:25 |
| 03/07/08 Fri | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases on 3/6/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 7:00am 3/7/08 When discovered: 7:00am 3/7/08 Expected uptime: 11:59am 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons should be added by 12 noon today. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 7:00am 3/7/08 Submitted/Last updated by: DM, ITS-ISI - 03/07/2008 07:06:39 |
| 03/07/08 Fri | Identity Management |
Symptom/Description: *** Resolved: New persons updated or added 3/6/08 have been entered in Identity Management. ***
Previous message: Identity Management was not updated today...New persons were not added...Information on existing persons was not updated.
When: 7:00am 3/7/08 When discovered: 7:00am 3/7/08 Expected uptime: 11:59am 3/7/08 Resolution or work-around: Information for existing persons and new persons is correct as of 3/6/08. Contact for more information: identity-management@calpoly.edu --- Root cause: The number of changes has been validated. Processes have been re-run without threshold checking. Last Update: 8:35 AM 3/7/08 Submitted/Last updated by: PR, ITS-ISI - 03/07/2008 08:35:38 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 3/5/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons will be added in the next update scheduled for 3/7/08. Contact for more information: polydata@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 8:00 3/6/08 Submitted/Last updated by: DM, ITS-ISI - 03/06/2008 08:17:50 |
| 03/06/08 Thu | Enterprise Wizard |
Symptom/Description:
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: Test Next update: TBD Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 03/06/2008 15:26 Submitted/Last updated by: [initials, department] - 03/06/2008 15:35:47 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: *** Resolved: New persons updated or added 3/5/08 have been entered in Identity Management. *** Previous message: Identity Management was not updated today...New persons were not added...Information on existing persons was not updated. When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Changes were attributable to valid changes in source data. Person match/merge/directory provisioning were re-run without threshold checking. Contact for more information: polydata@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 9:40 AM 3/6/2008 Submitted/Last updated by: PR, ITS-ISI - 03/06/2008 09:43:44 |
| 03/06/08 Thu | StudentPay, WebVerify |
Symptom/Description: StudentPay, WebVerify will be down Sunday 3/9 during maintenance window (6am-12pm).
When: 3/9/2008 6am When discovered: NA Expected uptime: 3/9/2008 12pm Resolution or work-around: None Contact for more information: DLM x66502 --- Root cause: App Server down for scheduled software upgrade. Last Update: 03/06/2008 10:40 Submitted/Last updated by: DLM, ISI/ITS - 03/06/2008 10:48:26 |
| 03/06/08 Thu | Identity Management |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 3/5/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 3/6/08 When discovered: 8:00 3/6/08 Expected uptime: 3/7/08 Resolution or work-around: Information for existing persons is correct as of 3/5/08. NEW persons will be added in the next update scheduled for 3/7/08. Contact for more information: dwadmin@calpoly.edu --- Root cause: The number of changes today exceeded thresholds. Last Update: 8:00 3/6/08 Submitted/Last updated by: DM, ITS-ISI - 03/06/2008 08:15:14 |
| 03/04/08 Tue | Fraudulent Email |
Symptom/Description: Fraudulent Email Alert. Disregard and delete email messages with the Subject line: Update YOUR POLY EMAIL EMAIL NOW
When Discovered: Monday, March 3, 2008 Contact for more information: ITS Service Desk, 805-756-7000 Additional info: The message is a scam email designed to steal the identity of the recipients. It did not come from ITS. If the notice were real, it would include valid contact information for the Service Desk or other ITS group. Please advise your users NOT to reply and to delete all such messages. --- Last Update: 03/04/2008 3:14 pm Submitted/Last updated by: TOB - ITS Collab Support - 03/04/2008 15:18:24 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is currently unavailable
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 9:00 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: Unknown at this time Last Update: 03/04/2008 08:31 Submitted/Last updated by: DR, ITS Service Desk - 03/04/2008 08:34:11 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is now available
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 8:40 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: PASS ldap login password expiration Last Update: 03/04/2008 08:49 Submitted/Last updated by: DLM, ITS/ISI - 03/04/2008 08:53:06 |
| 03/04/08 Tue | Fraudulent Email |
Symptom/Description: Fraudulent Email Alert. Disregard and delete email messages with the Subject line: Update YOUR POLY EMAIL EMAIL NOW
When Discovered: Monday, March 3, 2008 Contact for more information: ITS Service Desk, 805-756-7000 Additional info: The message is a scam email designed to steal the identity of the recipients. It did not come from ITS. If the notice were real, it would include valid contact information for the Service Desk or other ITS group. Please advise your users NOT to reply and to delete all such messages. --- Last Update: 03/04/2008 3:14 pm Submitted/Last updated by: TOB - ITS Collab Support - 03/04/2008 15:17:28 |
| 03/04/08 Tue | PASS |
Symptom/Description:PASS is now available
When discovered: 3/4/08 8:15 a.m. Status update or resolution: 3/4/08 8:40 a.m. Contact for more information: Service Desk 756-7000 --- Root cause: PASS ldap login password expiration Last Update: 03/04/2008 09:49 Submitted/Last updated by: DLM, ITS/ISI - 03/04/2008 08:50:26 |
| 03/02/08 Sun |
Symptom/Description: Intermittent problems accessing email through the portal.
When: 3/2/2008 1:30pm When discovered: 3/2/2008 1:30pm Expected uptime: unknown Resolution or work-around: Clearing internet browsers cache and cookies sometimes helps. Contact for more information: OPS 5512 Additional info: [URL Reference or other document] --- Root cause: Unknown Last Update: 03/02/2008 13:37 Submitted/Last updated by: SWH OPS - 03/02/2008 13:41:28 | |
| 02/28/08 Thu | Student Pay, WebVerify |
Symptom/Description: WebVerify & Student Pay is up.
When: 2/27/2008 9:45am When discovered: 2/27/2008 9:23am Expected uptime: 2/27/2008 9:45am Resolution or work-around: None Contact for more information: OPS Additional info: --- Root cause: Server restarted Last Update: 02/28/2008 10:00 Submitted/Last updated by: DLM ISI/ITS - 02/28/2008 10:01:40 |
| 02/28/08 Thu | Student Pay, WebVerify |
Symptom/Description: WebVerify & Student Pay temporarily unavailable for 20 mins
When: 2/27/2008 9:25am When discovered: 2/27/2008 9:23am Expected uptime: 2/27/2008 9:45am Resolution or work-around: None Contact for more information: OPS Additional info: --- Root cause: Server restart Last Update: 02/28/2008 09:19 Submitted/Last updated by: DLM ISI/ITS - 02/28/2008 09:22:16 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:18:46 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ URL Reference or other document] --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:07:58 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:23:49 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:22 am Submitted by: TOB, CS - 02/25/2008 10:23:02 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: URL --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:11:23 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk 805-756-7000 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:21:56 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages "pretend" to be from @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: ITS Service Desk, 756-7000 or it-policy@calpoly.edu Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:18 am Submitted by: TOB, CS - 02/25/2008 10:20:01 |
| 02/25/08 Mon | Increase in SPAM |
Problem: There is an increase in SPAM being delivered to Cal Poly email accounts. Messages have "spoofed" @calpoly.edu addresses and are often mailed to CMS email distribution lists.
When it began: Mid February Expected Resolution Time: To be announced. Next Update:Wed, 2-27-08 Work-around: Disregard and delete these messages. More information: it-policy@calpoly.edu or Terri Bruns, ITS Collab Support 756-7158 Additional info: SPAM FAQ --- Root cause: All .edu domains are whitelisted because Campus mail routing architecture currently prevents us from authenticating sender addresses. Last Update: 02/25/2008 10:00 am Submitted by: TOB, CS - 02/25/2008 10:16:22 |
| 02/18/08 Mon |
Symptom/Description:
When: [Date and clock time] When discovered: [Date and clock time] Expected uptime: [Date and clock time] Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] Root cause: Last Update: 02/18/2008 19:47 Submitted/Last updated by: [initials, department] - 02/18/2008 19:48:00 | |
| 02/06/08 Wed | Google Search Appliance |
Symptom/Description: Google Appliance hardware move requires temporary system shutdown
When: 2/5/2008 at 7:30am to 8:30am Expected uptime: 2/6/2008 8:30am Resolution or work-around: Try search queries after system comes back up, or use the limited university search at http://www.google.com/univ/calpoly Contact for more information: srutland@calpoly.edu --- Root cause: Operations Support needs to move the Google appliance to a new rack in the machine room. Last Update: 02/06/2008 07:18 Submitted/Last updated by: SR, OCIO - 02/06/2008 07:21:26 |
| 02/06/08 Wed |
Symptom/Description: Portal is currently unavailable
When: 06Feb2008, 08:00 When discovered: 06Feb2008, 08:00 Expected uptime: Unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: CAS (Authentication)not available Last Update: 02/06/2008 08:09 Submitted/Last updated by: RjP, Ops - 02/06/2008 08:12:11 | |
| 02/04/08 Mon |
Symptom/Description: REMEDY IS BACK UP. Do to the Network going down remedy had to be restarted.
When: 02/04/2008 8:30am When discovered: Expected uptime: UP Resolution or work-around: Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Last Update: 02/04/2008 08:34 Submitted/Last updated by: DD OPS - 02/04/2008 08:37:19 | |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"network is back up" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 08:55:20 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 12:26:58 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up @12:15
" Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: UP as of 7:30am Contact for more information: Network Administration at 805.756.1295 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 8:50am Submitted/Last updated by: D.D. OPS - 02/03/2008 12:27:55 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description:"Network was down @10:50am and is now back up @12:15
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: The network is up now. Contact for more information: OPS at 805.756.5512 Root cause:"Unknown" Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 02/03/2008 13:00 Submitted/Last updated by: ruc/OPS - 02/03/2008 13:04:07 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: None. Contact for more information: Network Administration at x6-1295. Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/25/2008 17:33 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:49:20 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.756.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:55:06 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total CalPoly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:53:26 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Cal Poly network outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: Required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:54:05 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Contact for more information: Network Administration at 805.7566.1295 Root cause: required to ensure continued reliable and secure network services in compliance with CSU standards. Last Update: 01/29/2008 08:53 Submitted/Last updated by: Erik Brockman - 01/29/2008 08:52:32 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, network resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: none Contact for more information: Netadmin at 6-1295 Root cause: Core router upgrade Last Update: 01/25/2008 17:33 Submitted/Last updated by: Ed - 01/25/2008 17:42:40 |
| 02/03/08 Sun | Total Cal Poly Network Outage |
Symptom/Description: Total Calpoly Network Outage, including the Internet, web sites, People Soft, email, network servers and resources, affecting all users including the residential halls and Cerro Vista.
When: 2/3/08 at 6:00am to 2:00pm Expected uptime: 2/3/08 at 2:00pm Resolution or work-around: none Contact for more information: Netadmin at 6-1295 Root cause: Core router upgrade Last Update: 01/25/2008 17:33 Submitted/Last updated by: Ed - 01/25/2008 17:44:05 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:26:17 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:26:49 |
| 01/31/08 Thu | Building 13 Network Restored |
Symptom/Description: Network access has been restored in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 09:24 am Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 09:27:26 |
| 01/31/08 Thu | Building 13 Network Outage |
Symptom/Description: Network outage in Building 13.
When discovered: 01/31/08 8:26 am Expected uptime: 01/31/08 9:30 am Contact for more information: Network Administration (x6-1295) --- Root cause: slo-s013-105-1 Last Update: 01/31/2008 08:42 Submitted/Last updated by: Julie Rower, Network Administration - 01/31/2008 08:49:38 |
| 01/29/08 Tue | Directory Information Channel |
Symptom/Description: Phone numbers not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees ** PHONE NUMBERS NOW IN DIRECTORY INFORMATION CHANNEL ***
When: 1/29/2008 When discovered: 1/28/2008 4:00pm Expected uptime: 1/29/2008 10:20am Resolution or work-around: Contact for more information: mwadmin@calpoly.edu Additional info: --- Root cause: Due to changes in identity system for peoplesoft 8.9 upgrade Last Update: 01/29/2008 10:22 Submitted/Last updated by: LN - 01/29/2008 10:22:31 |
| 01/29/08 Tue | Directory Imformation Channel |
Symptom/Description: Phone numbers not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees
When: 1/29/2008 When discovered: 1/28/2008 4:00pm Expected uptime: 1/29/2008 noon Resolution or work-around: None Contact for more information: mwadmin@calpoly.edu Additional info: --- Root cause: Due to changes in identity system for peoplesoft 8.9 upgrade Last Update: 01/29/2008 09:38 Submitted/Last updated by: LN - 01/29/2008 09:44:45 |
| 01/29/08 Tue | VMware Hosts |
Symptom/Description: VMware Host PRVMVH04 Network Disconnect for subnets 61,62, and 63
When: 1/29/08 at 9:20am When discovered: 1/29/08 at 9:40am Expected uptime: 1/29/08 at 10:45am Resolution or work-around: Used Vmotion to move VMs on PRVMVH04 that use affected subnets to another host. Contact for more information: vmware@calpoly.edu --- Root cause: Network cable for PRVMVH04-VMnic5 that trunks subnets 61,62,and 63 for VMs was loose and became disconnected during other network wiring work. Cable has been plugged back in to switch. Last Update: 01/29/2008 10:46 Submitted/Last updated by: sasmith, CSA - 01/29/2008 10:52:44 |
| 01/28/08 Mon |
Symptom/Description: Temporary loss the CalPoly Portal Web Page. Web pages are now available.
When: 01/28/2008 10:13am When discovered: 01/28/2008 09:20am Expected uptime: 01/28/2008 10:00am Resolution or work-around: None Root cause: Under investigation. Last Update: 01/28/2008 10:11 Submitted/Last updated by: ruc/OPS - 01/28/2008 10:15:26 | |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption of service if both servers (moe and larry) are defined for the DNS field in your PC, see your DLAN for details. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a stop and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 16:09:04 |
| 01/23/08 Wed | windows update broken in DNS |
Symptom/Description: link is now fixed! Was broken to "download.windowsupdate.com" on our DNS.
When: 1/23/08 Now resolved. When discovered: Noon on 1/23/08 Expected uptime: Resolved at 4:15pm 1/23/08 Resolution or work-around: None. Contact for more information: Netadmin at 6-1295 Root cause: Cached "download.windowsupdate.com" servers all were off line, required us to flush our DNS to refresh to viable "download.windowsupdate.com" servers. Last Update: 01/23/2008 16:02 Submitted/Last updated by: Ed - 01/23/2008 17:01:36 |
| 01/23/08 Wed | windows update broken in DNS |
Symptom/Description: link is broken to "download.windowsupdate.com" on our DNS.
When: 1/23/08 until resolved. When discovered: Noon on 1/23/08 Expected uptime: To be determined. Resolution or work-around: None. Contact for more information: Netadmin at 6-1295 Root cause: suspect upstream DNS server, possible corrupted cache in our DNS. Last Update: 01/23/2008 16:02 Submitted/Last updated by: Ed - 01/23/2008 16:06:56 |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption if both servers are defined for the DNS field in your PC. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a stop and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 16:02:20 |
| 01/23/08 Wed | DNS servers |
Symptom/Description: DNS requires a stop/restart on servers Moe and Larry, one at a time.
When: 4:10pm Today, 1/23/08 When discovered: Noon Expected uptime: 4:20pm Resolution or work-around: None, should be no interruption of service if both servers (moe and larry) are defined for the DNS field in your PC, see your DLAN for details. Contact for more information: Netadmin at 6-1295 Root cause: Possible corruption in DNS, requires a flush via a start and stop. Last Update: 01/23/2008 15:56 Submitted/Last updated by: Ed - 01/23/2008 17:03:38 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: The end of January Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS/CMS - 01/16/2008 15:04:44 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: URL Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS?CMS - 01/16/2008 12:50:43 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS?CMS - 01/16/2008 12:51:13 |
| 01/18/08 Fri | PeopleSoft HRSA |
Description: PeopleSoft HRSA outage for major system upgrade to HCM 8.9
When: 1/18/08 at 5:00 PM Expected uptime: 1/28/08 at 8:00 AM Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Additional information --- Root cause: Required for major upgrades Last Update: 01/16/2008 12:50 Submitted by: GLW, ITS-CCS/CMS - 01/16/2008 12:51:34 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by creating a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:45:48 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-1295 Root cause: Testing the off campus emergency informational web site by creating a real network outage condition. Last Update: 12/21/2007 15:42 Submitted/Last updated by: Ed, 6-1295 - 12/21/2007 16:50:22 |
| 12/26/07 Wed | Campus Wide Internet Outage |
Symptom/Description:Campus Wide WWW Internet Outage, including all Student Housing networks.
When: Wednesday, December 26th, 6am to 6:30am Expected uptime: 6:30am Resolution or work-around: None. Important to note that all on campus computing resources will be accessible by on campus hosts. Contact for more information: Network Administration at 6-12 |