SERVER
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 06/16/08 Mon | OCS Email |
Symptom/Description:Unable to send email on both Web clients in the my.calpoly portal
When: 06/16/08 at 8:15am Expected uptime: 06/16/08 at 9:15am Resolution or work-around:Use desk top clients. Contact for more information:Service Desk at 756-7000 Root cause: To be determined Last Update: 06/16/2008 08:20 Submitted/Last updated by: JBG Service Desk - 06/16/2008 08:33:07 |
| 06/10/08 Tue | CP Web Server |
Symptom/Description: E-mail Delivery Address cannot be set in the "Personal Information Channel" in the Portal.
When: 06/10/2008 8:00 AM When discovered: 06/10/2008 8:00 AM Expected uptime: 06/10/2008 3:00 PM Resolution or work-around: None Contact for more information: ITS Service Desk x6-7000 --- Root cause: Last Update: 06/10/2008 10:53 Submitted/Last updated by: [ATL, ITS-SD] - 06/10/2008 10:58:10 |
| 06/10/08 Tue | CP Web Server |
Symptom/Description: E-mail Delivery Addresses may now be set again through the portal "Personal Information Channel".
When: 06/10/2008 8:00 AM When discovered: 06/10/2008 8:00 AM Expected uptime: 06/10/2008 3:00 PM Resolution or work-around: None Contact for more information: ITS Service Desk x6-7000 --- Root cause: The program which processed changes to email delivery addresses was not functioning properly. It has now been fixed and all requested delivery address changes which were queued up are being processed. Last Update: 06/10/2008 10:53 Submitted/Last updated by: [DDR, ITS-SD] - 06/10/2008 12:10:36 |
| 05/18/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar system maintenance complete. (Was: OCS email and calendar services will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.)
Outage begins: Sunday, 5/18 at 7:00 AM Expected uptime: OCS email and calendar services up as of 9:55 AM. (Was: Sunday, 5/18 at 12:00 PM) Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance - installation of OCS patches. Last Update: 05/13/2008 14:39 Submitted/Last updated by: SC, DBA-ISI - 05/18/2008 10:44:13 |
| 05/18/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar services will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18 at 7:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance - installation of OCS patches. Last Update: 05/13/2008 14:39 Submitted/Last updated by: SC, DBA-ISI - 05/13/2008 14:44:04 |
| 05/16/08 Fri | OCS Email |
Symptom/Description:Update: OCS Web Clients now available. OCS Web Access Client and Webmail clients were unavailable for some users.
When: 15/05/2008, 07:10 am When discovered: 15/05/2008, 07:00 am Expected uptime: Web Access Client, and webmail clients now available. Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: Java application process required restart. Last Update: 05/16/2008 07:15 Submitted/Last updated by: MCG, ITS-CS - 05/16/2008 07:17:41 |
| 05/16/08 Fri | OCS Email |
Symptom/Description:Update: OCS Web Clients now available. OCS Web Access Client and Webmail clients had been unavailable for some users.
When: 15/05/2008, 07:10 am When discovered: 15/05/2008, 07:00 am Expected uptime: Web Access Client, and webmail clients now available. Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: Java application process required restart. Last Update: 05/16/2008 07:15 Submitted/Last updated by: MCG, ITS-CS - 05/16/2008 07:18:23 |
| 05/16/08 Fri | OCS Email |
Symptom/Description: OCS WEB Client and WEB EMAIL are currently unavailable at this time
When: 15/05/2008, 07:00am When discovered: 15/05/2008, 07:00am Expected uptime: unknown at this time, next update 07:30am Resolution or work-around: try using other clients and not WEB interface Contact for more information: OPS, 6-5512 --- Root cause: unknown at this time Last Update: 05/16/2008 07:00 Submitted/Last updated by: RjP, OPS - 05/16/2008 07:04:42 |
| 04/30/08 Wed | Telephones |
Symptom/Description: Resolved. -Phones serviced in building 14 not working, will just appear to have died.
When: April 30, 2008 12:15 When discovered: 11:45 AM Expected uptime: 12:38 PM Resolution or work-around: None Contact for more information: JD Holt 6-7310 Root cause: Failed Hardware Last Update: 04/30/2008 12:34 Submitted/Last updated by: K Peirce 6-7000 - 04/30/2008 12:41:08 |
| 04/30/08 Wed | Telephones |
Symptom/Description: Resolved. Phones serviced in building 14 not working When: April 30, 2008 12:15 When discovered: 11:45 AM Expected uptime: 12:38 PM Resolution or work-around: Working Now Contact for more information: ITS Service Desk 756-7000 Root cause: Failed Hardware Last Update: 04/30/2008 2:30 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:30:53 |
| 04/27/08 Sun | OCS Services |
Symptom/Description: OCS email and calender system maintenance complete. (Was: OCS email and calendar services will be unavailable during scheduled maintenance on Sunday, 4/27, from 7:30 AM to 9:30 AM.)
Outage begins: Sunday, 4/27 at 7:30 AM Expected uptime: OCS email and calendar services are up and available as of 8:25 AM. (Was: Sunday, 4/27 at 9:30 AM) Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled OCS database maintenance. Last Update: 04/27/2008 8:33 Submitted/Last updated by: SC, DBA-ISI - 04/27/2008 08:34:58 |
| 04/27/08 Sun | OCS Services |
Symptom/Description: OCS email and calendar services will be unavailable during scheduled maintenance on Sunday, 4/27, from 7:30 AM to 9:30 AM.
Outage begins: Sunday, 4/27 at 7:30 AM Expected uptime: Sunday, 4/27 at 9:30 AM Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled OCS database maintenance. Last Update: 04/24/2008 13:30 Submitted/Last updated by: SC, DBA-ISI - 04/24/2008 13:38:25 |
| 04/20/08 Sun | CP Web Server |
Symptom/Description: RESOLVED - The Cal Poly web server was temporarily unavailable between the hours of 6:30 p.m. and 10:45 p.m. Systems are now fully operational.
When: 4/20/2008 22:50 When discovered: 4/20/2008 18:50 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: The root cause was narrowed down to a malfunctioning network router. Last Update: 04/20/2008 22:48 Submitted/Last updated by: MKH/OPS - 04/20/2008 23:05:05 |
| 04/20/08 Sun | CP Web Server |
Symptom/Description: RESOLVED - The Cal Poly web server was temporarily unavailable between the hours of 6:30 p.m. and 10:45 p.m. Systems are now fully operational.
When: 4/20/2008 22:50 When discovered: 4/20/2008 18:50 Contact for more information: Operations and Production Support - 756-5512 Additional info: This network downtime affected www.calpoly.edu along with accompanying student and faculty websites hosted on the central unix server. --- Root cause: The root cause was a malfunctioning network interface module connecting the Cal Poly Central Unix Server to the network. Last Update: 04/20/2008 22:48 Submitted/Last updated by: MKH, ITS/OPS - 04/20/2008 23:22:18 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: RESOLVED: Some useres experiencing difficulty logging into Oracle email client
When discovered: 4/16/2008 8:30pm Expected uptime: Resolved, systems are now up. Resolution or work-around: None now needed. Contact for more information: Operations 756-7000 Root cause: Last Update: 04/16/2008 20:45 Submitted/Last updated by: swh Operations - 04/16/2008 20:44:37 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: Some useres experiencing difficulty logging into Oracle email client
When discovered: 4/16/2008 8:30pm Expected uptime: unknown, next update 9:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-7000 Root cause: Last Update: 04/16/2008 20:29 Submitted/Last updated by: swh Operations - 04/16/2008 20:34:16 |
| 04/16/08 Wed | OCS Email |
Symptom/Description: Oracle email web clients now available. Some users had experienced difficulty logging into Oracle webmail and web access clients
When discovered: 4/16/2008 8:30pm Expected uptime: Oracle webmail and web access clients now availablbe, 8:40 pm Resolution or work-around: None at this time. Contact for more information: Operations 756-7000 Root cause: Application error in web processes. Web processes restarted, correcting this error. Last Update: 04/16/2008 20:40 Submitted/Last updated by: MCG, ITS/CS - 04/16/2008 20:45:21 |
| 03/30/08 Sun |
Symptom/Description: Email sent to clubs, departments, or sendmail aliases may have been addressed from @prcsam01.its.calpoly.edu on 3/30/2008 between 10:15 and 1:15pm instead of @polymail.cpunix.calpoly.edu.
--- Root cause: Migration of sendmail aliase server. Last Update: 03/30/2008 14:04 Submitted/Last updated by: kQ/CSA - 03/30/2008 14:11:52 | |
| 03/29/08 Sat | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance (COMPLETED)
When: Saturday Mar 29th 11:00 - 12:00 Midnight Expected uptime: 11:59 PM Mar 29th Resolution or work-around: None available Contact for more information: Jdholt 67310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 03/27/2008 21:21 Submitted/Last updated by: Jdholt Netadmin - 03/30/2008 00:05:16 |
| 03/29/08 Sat | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Saturday Mar 29th 11:00 - 12:00 Midnight When discovered: [Date and clock time] Expected uptime: 11:59 PM Mar 29th Resolution or work-around: None available Contact for more information: Jdholt 67310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 03/27/2008 21:21 Submitted/Last updated by: Jdholt Netadmin - 03/27/2008 21:24:14 |
| 03/29/08 Sat | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Saturday Mar 29th 11:00 - 12:00 Midnight Expected uptime: 11:59 PM Mar 29th Resolution or work-around: None available Contact for more information: Jdholt 67310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 03/27/2008 21:21 Submitted/Last updated by: Jdholt Netadmin - 03/27/2008 21:26:44 |
| 03/26/08 Wed | OCS Email |
Symptom/Description: One of three Oracle Email Servers will be removed from service to resolve a hardware issue.
When: Wed, March 26, 2008, 4:10 pm Resolution or work-around: When the system is being shutdown, some web mail users may encounter an error. Please refresh browser connection to email services. Contact for more information: ITS Service Desk, 756-7000 Root cause: Work is to resolve a hardware issue prior to beginning of Spring Quarter. Last Update: 03/26/2008 15:58 Submitted/Last updated by: MCG, ITS-CS - 03/26/2008 16:10:00 |
| 03/26/08 Wed | OCS Email |
Symptom/Description: One of three Oracle Email Servers will be removed from service to resolve a hardware issue.
When: Wed, March 26, 2008, 4:10 pm Resolution or work-around: When the system is being shutdown, some web mail users may encounter an error. Please refresh browser connection to email services. Contact for more information: ITS Service Desk, 756-7000 Root cause: Work is to resolve a hardware issue prior to beginning of Spring Quarter. Last Update: 03/26/2008 15:58 Submitted/Last updated by: MCG, ITS-CS - 03/26/2008 16:11:12 |
| 03/17/08 Mon |
Symptom/Description: sendmail loop involving the aliase chem has slowed email delivery
Resolution or work-around: chem alias has been temporarily "removed" --- Last Update: 03/17/2008 13:08 Submitted/Last updated by: kQ,CSA - 03/17/2008 13:11:10 | |
| 03/13/08 Thu | OCS Email |
Symptom/Description: Email is inaccessible to some users. Mail storage system error.
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: To Be Determined Next update: 3/13/08 9:30 am Resolution or work-around: None Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently investigating. Last Update: 03/13/2008 09:08 Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 09:14:30 |
| 03/13/08 Thu | OCS Email |
Symptom/Description: **System is back up and service is available for all users** Email is inaccessible to some users. Mail storage system error.
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: 9:45 am Next update: Resolution or work-around: Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently working with Oracle to determine the Root Cause. Last Update: 03/13/2008 10:05 am Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 10:09:44 |
| 03/13/08 Thu | OCS Email |
Symptom/Description: **System is back up and service is available for all users** Email is inaccessible to some users. Mail storage system error.
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: 9:45 am Next update: 3/13/08 10:00 pm if needed Resolution or work-around: Services coming back up. Wait a couple minutes and retry. Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently working with Oracle to determine the Root Cause. Last Update: 03/13/2008 10:05 am Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 10:03:57 |
| 03/13/08 Thu | OCS Email |
Symptom/Description: Email is inaccessible to some users. Mail storage system error. **System is coming back up and should be accessible for most users**
When: 3/13/08 9:10 am When discovered: 3/13/08 9:05 am Expected uptime: 9:45 am Next update: 3/13/08 10:00 pm if needed Resolution or work-around: Services coming back up. Wait a couple minutes and retry. Contact for more information: Service Desk 756-7000 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently investigating. Last Update: 03/13/2008 09:08 Submitted/Last updated by: TR, ITS-CSS - 03/13/2008 09:30:05 |
| 03/02/08 Sun | OCS Email |
Symptom/Description: Resolved - Intermittent problems accessing email through the portal.
When: 3/2/2008 Resolved - 1:30pm When discovered: 3/2/2008 1:30pm Expected uptime: Now up Resolution or work-around: Clearing internet browsers cache and cookies sometimes helps. Contact for more information: OPS 5512 Additional info: --- Root cause: Unknown Last Update: 03/02/2008 2:20pm Submitted/Last updated by: SWH OPS - 03/02/2008 14:26:54 |
| 03/02/08 Sun | OCS Email |
Symptom/Description: Intermittent problems accessing email through the portal.
When: 3/2/2008 1:30pm When discovered: 3/2/2008 1:30pm Expected uptime: unknown Resolution or work-around: Clearing internet browsers cache and cookies sometimes helps. Contact for more information: OPS 5512 Additional info: --- Root cause: Unknown Last Update: 03/02/2008 13:37 Submitted/Last updated by: SWH OPS - 03/02/2008 13:43:17 |
| 02/24/08 Sun | OCS Services |
Symptom/Description: Oracle Email and Calendar now available after scheduled maintenance.
When: Sun, 02/24/08 6:00 AM, 8:00 AM Expected uptime: Sun, 02/24/08, 8:00 AM Resolution or work-around: None. Updated - Email and Calendar in service by 8:00 am, now available. Contact for more information: ITS Service Desk 756-7000 Additional info: System status will be updated as soon as system is available. Update - Email, Calendar now available. --- Last Update: 02/24/2008 8:10 am Submitted/Last updated by: MCG, ITS/CS - 02/24/2008 08:11:30 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 9:30 p.m. Expected uptime: Unknown at this time. The Oracle Email status will be updated approximately every 30 minutes until the problem is resolved. Contact for more information: ITS Help Desk - 756-7000 --- Root cause: Unknown at this time. Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 21:53:16 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 10:30 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are working on an emergency patch, however the estimated uptime is still unknown. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 22:36:56 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 11:00 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are applying an emergency patch. Email Services are expected to be fully functional around 12:00 a.m. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 23:01:57 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 10:30 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are working on an emergency patch, however there is still no estimated uptime. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 22:38:03 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is now available.
When: Sun, 02/24/08, 11:40 p.m. When Discovered: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are applying an emergency patch. Email Services are expected to be fully functional around 12:00 a.m. UPDATED: Applied vender supplied patch to address bug in database file system manager. Email services now online and fully functional. Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 11:45 pm Submitted/Last updated by: MCG, ITS/Collaboration Support - 02/24/2008 23:48:36 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: Sun, 02/24/08, 9:30 p.m. Expected uptime: The cause has been determined and Email Administrators are working on an emergency patch, however the estimated uptime is still unknown. (This Oracle Email status will be updated approximately every 30 minutes until the problem is resolved.) Contact for more information: ITS Help Desk - 756-7000 --- Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 22:35:49 |
| 02/24/08 Sun | OCS Email |
Symptom/Description: The Oracle Email System is unavailable.
When: 9:30 p.m. Expected uptime: Unknown at this time. The Oracle Email status will be updated approximately every 30 minutes until the problem is resolved. Contact for more information: ITS Help Desk - 756-7000 --- Root cause: Unknown at this time. Last Update: 02/24/2008 21:30 Submitted/Last updated by: MKH, Operations and Production Support - 02/24/2008 21:50:29 |
| 02/24/08 Sun | OCS Services |
Symptom/Description: Oracle Email and Calendar will be unavailable during scheduled maintenance.
When: Sun, 02/24/08 6:00 AM, 8:00 AM Expected uptime: Sun, 02/24/08, 8:00 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: System status will be updated as soon as system is available. --- Last Update: 02/21/2008 5:50 pm Submitted/Last updated by: MCG, ITS/CS - 02/21/2008 17:55:28 |
| 02/20/08 Wed | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2-20-08, 10:30pm When discovered: 2-20-08, 8:30pm Resolution or work-around:If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage Contact for more information:OPS 756-7000 Additional info: Most of the user's problems were corrected by clearing cookies/cache Root cause: TBD Last Update: 02/20/2008 22:31 Submitted/Last updated by: [MKH,OPS] - 02/21/2008 10:29:17 |
| 02/20/08 Wed | OCS Email |
Symptom/Description: Oracle Web Email experiencing intermittant connection problems
When: 2-20-08, 10:00pm When discovered: 2-20-08, 8:30pm Expected uptime: ASAP Resolution or work-around:Try clearing cookies and cache Contact for more information:OPS 756-7000 Additional info: Most of user's problems were corrected by clearing cookies/cache Root cause: TBD Last Update: 02/20/2008 22:15 Submitted/Last updated by: [LW,OPS] - 02/20/2008 22:20:32 |
| 02/20/08 Wed | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2-20-08, 10:30pm When discovered: 2-20-08, 8:30pm Resolution or work-around:If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage Contact for more information:OPS 756-7000 Additional info: Most of the user's problems were corrected by clearing cookies/cache Root cause: TBD Last Update: 02/20/2008 22:30 Submitted/Last updated by: [MKH,OPS] - 02/20/2008 22:34:00 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email IS available via my.calpoly.edu.
When: 2/18/08 at 7:30pm Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage on 2/18/08. If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 02/19/2008 9:00 am Submitted/Last updated by: TOB, Collaboration Support - 02/19/2008 09:05:37 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2/18/08 at 7:30pm Resolution or work-around: If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage on 2/18/08. Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 02/19/2008 9:00 am Submitted/Last updated by: TOB, Collaboration Support - 02/19/2008 09:09:14 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email is available via my.calpoly.edu.
When: 2/18/08 at 7:30pm Resolution or work-around: If you encounter problems with either web client, log off the MyCalPoly portal, clear browser temporary files, close browser and try again. Email clients such as Microsoft Outlook, Mac Mail, and Thunderbird were unaffected by the outage on 2/18/08. Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 02/19/2008 9:00 am Submitted/Last updated by: TOB, Collaboration Support - 02/19/2008 09:07:19 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email Unavailable through my.calpoly.edu.
When: 2/18/08 at 7:30pm Expected uptime: To Be Determined. Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Eudora are unaffected and are working correctly. Contact for more information: Operations Production Support 756-5512 --- Root cause: Unknown at this time. Last Update: 02/18/2008 19:40 Submitted/Last updated by: [MKH, OPS] - 02/18/2008 19:46:58 |
| 02/18/08 Mon | OCS Email |
Symptom/Description: Oracle Web Email Unavailable through my.calpoly.edu.
When: 2/18/08 at 7:30pm Expected uptime: To Be Determined. Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Eudora are unaffected and are working correctly. Contact for more information: Operations Production Support 756-5512 Root cause: Unknown at this time. Last Update: 02/18/2008 19:40 Submitted/Last updated by: [MKH, OPS] - 02/18/2008 19:48:36 |
| 02/18/08 Mon | OCS Email |
Symptom/Description:"RESOLVED" Oracle Web Email Unavailable through my.calpoly.edu.
When: 2/18/08 at 7:30pm Expected uptime: To Be Determined. Resolution or work-around: Email clients such as Microsoft Outlook, Mac Mail, and Eudora are unaffected and are working correctly. Contact for more information: Operations Production Support 756-5512 Root cause: Unknown at this time. Last Update: 02/18/2008 19:40 Submitted/Last updated by: [MKH, OPS] - 02/18/2008 20:00:16 |
| 02/16/08 Sat | OCS Email |
Symptom/Description: Oracle Email Service is now available
When: [02-16-08 17:20 Contact for more information: Operations Production Support Root cause:A down Data Base need to be restarted. Last Update: 02/16/2008 17:20 Submitted/Last updated by: dss/OPS - 02/16/2008 17:24:02 |
| 02/16/08 Sat | OCS Email |
Symptom/Description:Oracle email has problems
When: 02-16-08 15:45 When discovered:02-16-08 15:45 Expected uptime: ASAP Contact for more information: Operations Production Support 756-5512 Submitted/Last updated by: dss/OPS - 02/16/2008 17:25:40 |
| 02/16/08 Sat | OCS Email |
Symptom/Description:Oracale emai has problems
When: 02-16-08 15:45 When discovered:02-16-08 15:45 Expected uptime: ASAP] Contact for more information: Operations Production Support 756-5512 Submitted/Last updated by: dss/OPS - 02/16/2008 16:19:35 |
| 02/07/08 Thu | Telephones |
Symptom/Description: Extraneous at&t incoming phone lines removal from service
When: Feb 7 2008 10:30 AM Resolution or work-around: Calls will be automatically routed into campus using alternate lines. Contact for more information: Jason Holt 67310 Additional info: Cal Poly is removing extra at&t lines to reduce monthly expense of underutilized lines. These lines were free in the past, but are now charged a monthly fee. Calls will route into Cal Poly over other lines. No incoming calls should be dropped or missed. Outgoing calls are unaffected by this work. --- Last Update: 02/06/2008 09:24 Submitted/Last updated by: Jholt 67310 - 02/06/2008 09:32:07 |
| 02/07/08 Thu | Telephones |
Symptom/Description: Extraneous at&t incoming phone lines removal from service
When: Feb 7 2008 10:30 AM Resolution or work-around: Calls will be automatically routed into campus using alternate lines. Contact for more information: Jason Holt 67310 Additional info: Cal Poly is removing extra at&t lines to reduce monthly expense of underutilized lines. These lines were free in the past, but are now charged a monthly fee. Calls will route into Cal Poly over other lines. No incoming calls should be dropped or missed. Outgoing calls are unaffected by this work. --- Last Update: 02/06/2008 09:24 Submitted/Last updated by: Jholt 67310 - 02/06/2008 09:32:46 |
| 02/06/08 Wed | Telephones |
Symptom/Description: Extraneous at&t incoming phone lines removal from service
When: Feb 7 2008 10:30 AM Resolution or work-around: Calls are routed into campus using alternate lines. Contact for more information: Jason Holt 67310 Additional info: Cal Poly is removing extra at&t lines to reduce monthly expense of underutilized lines. These lines were free in the past, but are now charged a monthly fee. Calls will route into Cal Poly over other lines. --- Last Update: 02/06/2008 09:24 Submitted/Last updated by: Jholt 67310 - 02/06/2008 09:29:23 |
| 01/28/08 Mon |
Symptom/Description: Sendmail aliases were unavailable
When: Monday (1/28/08) When discovered: 1/28/08 @ 11am Expected uptime: 1/28/08 @ 11:30am --- Root cause: remote NFS file systems unavailable. Cezanne rebooted to recover. Last Update: 01/28/2008 11:31 Submitted/Last updated by: kQ,CCS - 01/28/2008 11:36:08 | |
| 01/15/08 Tue | Voice Mail |
Symptom/Description: Emergency Voicemail Maintenance Complete with no service downtime
When: TONIGHT! 11:30 - 12:00 Midnight Jan 15th Expected uptime: 12:01 AM Jan 16th Resolution or work-around: None Available. During this time, all Voicemail boxes and telephone call trees will be unavailable! Contact for more information: Jason Holt 67310 Additional info: Voicemail system requires a non scheduled maintenance window to correct a system error that is not currently service affecting. Fixing this now prevents a service affecting problem. --- Root cause: Checksum failure of filesystem. Last Update: 01/16/2008 00:08 Submitted/Last updated by: Jholt Network Administration - 01/16/2008 00:08:51 |
| 01/15/08 Tue | Voice Mail |
Symptom/Description: Emergency Voicemail Maintenance
When: TONIGHT! 11:30 - 12:00 Midnight Jan 15th Expected uptime: 12:01 AM Jan 16th Resolution or work-around: None Available. During this time, all Voicemail boxes and telephone call trees will be unavailable! Contact for more information: Jason Holt 67310 Additional info: Voicemail system requires a non scheduled maintenance window to correct a system error that is not currently service affecting. Fixing this now prevents a service affecting problem. --- Root cause: Checksum failure of filesystem. Last Update: 01/15/2008 17:38 Submitted/Last updated by: Jholt Network Administration - 01/15/2008 17:43:06 |
| 12/16/07 Sun | Voice Mail |
Symptom/Description: Quarterly Voicemail System
Maintenance Completed
When: Sunday Dec 16 Midnight Resolution or work-around: None available Contact for more information: Jason Holt 805-756- 7310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 12/09/2007 22:43 Submitted/Last updated by: Jdholt Dec 9 - 12/17/2007 07:46:34 |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance COMPLETED SUCCESSFULLY!
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable "accept 2nd call" button, and re-enable call diversion if your phone rings to an off campus number. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/16/2007 23:13 - 12/16/2007 23:13:05 |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable "accept 2nd call" button, and re-enable call diversion if your phone rings to an off campus number. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/09/2007 22:28 Submitted/Last updated by: Jason Holt - 12/09/2007 22:48:27 |
| 12/16/07 Sun | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Sunday Dec 16 10:00 PM - Midnight Resolution or work-around: None available Contact for more information: Jason Holt 805-756-7310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 12/09/2007 22:43 Submitted/Last updated by: Jholt Dec 9 - 12/09/2007 22:45:58 |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable "accept 2nd call" button, and re-enable call diversion if your phone rings to another location. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/09/2007 22:28 Submitted/Last updated by: Jason Holt - 12/09/2007 22:41:36 |
| 12/16/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Sunday Dec 16th 3:00 PM - 10:00 PM. Service interruptions will not affect Residence Halls or building 1. Most other buildings on campus will be affected. Resolution or work-around: Use Cell phone during service interruption. Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Additional info: Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. After service interruption, users may have to re enable a"accept 2nd call" button, and re-enable call diversion if your phone rings to another location. --- Root cause:Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 12/09/2007 22:28 Submitted/Last updated by: Jason Holt - 12/09/2007 22:40:09 |
| 12/16/07 Sun | Voice Mail |
Symptom/Description: Quarterly Voicemail System Maintenance
When: Sunday Dec 16 10:00 PM - Midnight Resolution or work-around: None available Contact for more information: Jason Holt 805-756-7310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly maintenance. Last Update: 12/09/2007 22:43 Submitted/Last updated by: Jdholt Dec 9 - 12/09/2007 22:49:17 |
| 11/29/07 Thu | OCS Email |
Symptom/Description: Users may experience an error when sending mail via the new web client WAC - Web Access Client
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: Intermittent, TBD Resolution or work-around: Error received is "SMTP unable to connect". If the error is received, retry the "send" Contact for more information: ITS Service Desk 756-7000 Root cause: OCS support team is working on the problem -Unknown at this time Last Update: 11/29/2007 09:30 Submitted/Last updated by: KKH ITS Service Desk - 11/29/2007 10:17:18 |
| 11/29/07 Thu | OCS Email |
Symptom/Description: Users may experience an error when sending mail via web client
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: Intermittent, TBD Resolution or work-around: Error received is "SMTP unable to connect". If the error is received, retry the "send" Contact for more information: ops, 6-5512 --- Root cause: OCS support team is working on the problem -Unknown at this time Last Update: 11/29/2007 08:40 Submitted/Last updated by: LS/Collab - 11/29/2007 08:41:12 |
| 11/29/07 Thu | OCS Email |
Symptom/Description: send mail via web client not available
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: unknown at this time Resolution or work-around: None Contact for more information: ops, 6-5512 --- Root cause: Unknown at this time Last Update: 11/29/2007 07:55 Submitted/Last updated by: RjP, Ops - 11/29/2007 07:58:13 |
| 11/29/07 Thu | OCS Email |
Symptom/Description: Users may experience an error when sending mail via the new web client WAC - Web Access Client
When: 11/29/07, 07:45 When discovered: 11/29/07, 07:45 Expected uptime: Intermittent, TBD Resolution or work-around: Error received is "SMTP unable to connect". If the error is received, retry the "send" Contact for more information: ITS Service Desk 756-7000 --- Root cause: OCS support team is working on the problem -Unknown at this time Last Update: 11/29/2007 08:40 Submitted/Last updated by: KKH ITS Service Desk - 11/29/2007 09:50:35 |
| 11/18/07 Sun | OCS Email |
Symptom/Description: Updated: Oracle Email now available. Was: Oracle Email will be unavailable during scheduled maintenance work
When: 11/18/07 7:30 AM - 9:00 AM Expected uptime: Oracle Email up and available as of 11/18/07 8:30 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 11/18/2007 8:40 Submitted/Last updated by: MCG, ITS/CS - 11/18/2007 08:44:58 |
| 11/18/07 Sun | OCS Email |
Symptom/Description: Oracle Email will be unavailable during scheduled maintenance work
When: 11/18/07 7:30 AM - 9:00 AM Expected uptime: 11/18/07 9:00 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 11/15/2007 18:20 Submitted/Last updated by: MCG, ITS/CS - 11/15/2007 18:24:47 |
| 11/11/07 Sun | OCS Email |
Symptom/Description: Updated: Oracle Email now available. Was: Oracle Email will be unavailable during scheduled maintenance work
When: 11/11/07 6:00 AM - 7:30 AM Expected uptime: Oracle Email up and available as of 11/11/07 6:50 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email was unavailable during scheduled mail database maintenance. --- Last Update: 11/11/2007 6:50 Submitted/Last updated by: SC, DB/ISI - 11/11/2007 06:51:05 |
| 11/11/07 Sun | OCS Email |
Symptom/Description: Oracle Email will be unavailable during scheduled maintenance work
When: 11/11/07 6:00 AM - 7:30 AM Expected uptime: 11/11/07 7:30 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 11/09/2007 12:18 Submitted/Last updated by: SC, DB/ISI - 11/09/2007 12:23:06 |
| 10/14/07 Sun | OCS Email |
Symptom/Description: Updated: Oracle Email now available. Was: Oracle Email will be unavailable during scheduled maintenance.
When: 10/14/07 8:00 AM - 9:00 AM Expected uptime: Oracle email up and available as of 10/14/07 8:50 AM Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email was unavailable during scheduled mail database maintenance - 8:00 AM - 8:50 AM, 10/14/07. --- Last Update: 10/14/2007 09:10 Submitted/Last updated by: SC, DBA/ISI - 10/14/2007 09:16:17 |
| 10/14/07 Sun | OCS Email |
Symptom/Description: Oracle Email will be unavailable during scheduled maintenance
When: 10/14/07 8:00 AM - 9:00 AM Expected uptime: 10/14/07 9:00 AM Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 Additional info: Oracle Email will be unavailable during scheduled mail database maintenance. --- Last Update: 10/12/2007 14:58 Submitted/Last updated by: SC, DBA/ISI - 10/12/2007 15:09:06 |
| 09/06/07 Thu | CP Web Server |
Symptom/Description:FIXED: http://calpoly.edu is not working
When: 9/6/2007 @ 10pm When discovered: 9/6/2007 @ 10pm Fixed:9:42AM 9/7/2007 Resolution or work-around: Use http://www.calpoly.edu --- Root cause: Change related to ldap mail routing. DNS was altered to resolve. Last Update: 09/07/2007 9:43 AM Submitted/Last updated by: BDR, Net Admin - 09/07/2007 09:44:06 |
| 09/06/07 Thu | CP Web Server |
Symptom/Description: http://calpoly.edu is not working
When: 9/6/2007 @ 10pm When discovered: 9/6/2007 @ 10pm Expected uptime: 9/7/2007 Resolution or work-around: Use http://www.calpoly.edu --- Root cause: Change related to ldap mail routing Last Update: 09/06/2007 22:55 Submitted/Last updated by: kQ,CSA - 09/06/2007 23:02:33 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system upgrade COMPLETED
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phones will lose dial tone during this upgrade (4 Hours) Please remember to redo any forwards on your phone. Last Update: 09/2/2007 3:00 Submitted/Last updated by: Jdholt NetAdmin - 09/02/2007 03:04:00 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system upgrade / outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Please remember to redo any forwards on your phone. Last Update: 08/27/2007 13:23 Submitted/Last updated by: Jdholt NetAdmin - 08/27/2007 13:25:07 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system upgrade / outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Please remember to redo any forwards on your phone and check for Voicemail after the outage. Last Update: 08/27/2007 13:23 Submitted/Last updated by: Jdholt NetAdmin - 08/27/2007 13:23:03 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system Upgrade / Outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. to reach University Police call (805)431-0483. Payphones near near Campus Market, Library main entrance & PAC Theatre outside Ticket Booth will not be affected by this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and supported, and to take advantage of new features, the Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Last Update: 08/27/2007 13:23 Submitted/Last updated by: Jdholt NetAdmin - 08/27/2007 13:20:57 |
| 09/01/07 Sat | Telephones |
Symptom/Description: Telephone system Upgrade / Outage
When: Sept 1, 10 PM - Sept 2, 2 AM (4 Hours) Expected uptime: Sept 2, 2 AM Resolution or work-around: Use Cell phone if on campus during this outage. Contact for more information: Jason Holt 67310 --- Root cause: To keep system current and adhere to support contract, Cal Poly phone system is being upgraded. All Campus phone will lose dial tone during this upgrade (4 Hours) Last Update: 08/27/2007 13:10 Submitted/Last updated by: Jholt NetAdmin - 08/27/2007 13:14:48 |
| 08/13/07 Mon | GIS |
Symptom/Description: maintenance on Midnight
When: Aug, 14 8:00PM When discovered: Expected uptime: Resolution or work-around: Contact for more information: Additional info: GIS server is now back up. Next maintenance will be performed Thurs Aug. 16th at 8PM Root cause: upgrade storage infrastructure Last Update: 08/13/2007 16:21 Submitted/Last updated by: TC,CSA - 08/15/2007 00:35:33 |
| 08/13/07 Mon | GIS |
Symptom/Description: maintenance on Midnight
When: Aug, 14 8:00PM When discovered: Expected uptime: Resolution or work-around: Contact for more information: Additional info: --- Root cause: upgrade storage infrastructure Last Update: 08/13/2007 16:21 Submitted/Last updated by: TC,CSA - 08/13/2007 16:25:20 |
| 08/12/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Aug 12 - Aug 16 (Sunday 3 PM - 3 AM, and weeknights 9 PM - 4 AM) Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Resolution or work-around: Use Cell phone during service interruption, which is 15-30 minutes per area. After service interruption,Users may have to re enable Accept 2nd Call button, Call Diversion. Also Voice Message Waiting light may need to be sync'd. Additional info: To prepare for the September 1 Phone system upgrade, there will be short localized phone outages during non business hours. --- Root cause: Prep for PBX system upgrade Sept 1st. Last Update: 08/03/2007 22:10 Submitted/Last updated by: Jdholt , ITS Netadmin - 08/05/2007 17:54:09 |
| 08/12/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Aug 12 - Aug 16 (Sunday 3 PM - 3 AM, and weeknights 9 PM - 4 AM) Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Resolution or work-around: Use Cell phone during service interruption, which is 15-30 minutes per area. After service interruption,Users may have to re enable Accept 2nd Call button, Call Diversion. Also Voice Message Waiting light may need to be sync'd. Additional info: To prepare for the September 1 Phone system upgrade, there will be short localized phone outages during non business hours. --- Root cause: Prep for PBX system upgrade June 10th. Last Update: 08/03/2007 22:10 Submitted/Last updated by: Jdholt , ITS Netadmin - 08/03/2007 22:49:57 |
| 08/12/07 Sun | Telephones |
Symptom/Description: Phone System Maintenance
When: Aug 12 - Aug 16 Contact for more information: ITS Service Desk, 67000, or Jason Holt, 805-756-7310, Resolution or work-around: Use Cell phone during service interruption, which is 15-30 minutes per area. After service interruption,Users may have to re enable Accept 2nd Call button, Call Diversion. Also Voice Message Waiting light may need to be sync'd. Additional info: To prepare for the September 1 Phone system upgrade, there will be short localized phone outages during non business hours. --- Root cause: Prep for PBX system upgrade June 10th. Last Update: 08/03/2007 22:10 Submitted/Last updated by: Jdholt , ITS Netadmin - 08/03/2007 22:48:59 |
| 08/11/07 Sat | OCS Email |
Symptom/Description: Possible intermittent EMAIL delays, slow response, and failed logins.
When: 08/11/07, 0900am When discovered: 08/11/07, 07:30am Expected uptime: unknown at this time Resolution or work-around: none Contact for more information: OPS, 756-5512 --- Root cause: unknown at this time Last Update: 08/11/2007 09:00 Submitted/Last updated by: RjP, OPS - 08/11/2007 09:09:04 |
| 08/07/07 Tue | OCS Email |
Symptom/Description: Email delays
When: Aug 7th, 11:35 a.m. When discovered: Aug 7th, 9:30 a.m. Expected uptime: One Hour Resolution or work-around: None Contact for more information: Service Desk: 756-7000 --- Root cause: Unknown NextUpdate: 08/07/2007 12:30 Submitted/Last updated by: mkh/ops - 08/07/2007 11:41:43 |
| 08/07/07 Tue | OCS Email |
Symptom/Description: (Resolved) Email delays
When: Aug 7th, 11:35 a.m. When discovered: Aug 7th, 9:30 a.m. Expected uptime: 01:45 pm Resolution or work-around: None Contact for more information: Service Desk: 756-7000 --- Root cause: Unknown NextUpdate: 08/07/2007 01:30 pm Submitted/Last updated by: swh/ops - 08/07/2007 18:58:38 |
| 08/07/07 Tue |
Symptom/Description: Email delays from the internet up to 2 hours.
When: 08/07/07 1405 Expected uptime: Unknown Resolution or work-around: None Additional info: Firewall pinhole for port 25 to cpmxin.calpoly.edu has been temporarily closed. Will reopen when mailq's and load return to normal. --- Root cause: High loads on cezanne. Last Update: 08/07/2007 14:06 Submitted/Last updated by: JPP, ITS-AACS - 08/07/2007 14:10:22 | |
| 08/07/07 Tue | OCS Email |
Symptom/Description: Email delays
When: Aug 7th, 11:35 a.m. When discovered: Aug 7th, 9:30 a.m. Expected uptime: 01:45 pm Resolution or work-around: None Contact for more information: Service Desk: 756-7000 --- Root cause: Unknown NextUpdate: 08/07/2007 01:30 pm Submitted/Last updated by: swh/ops - 08/07/2007 12:43:08 |
| 08/07/07 Tue |
Symptom/Description: Update: Some email may be delayed up to 8 hours.
When: 08/07/07 1405 Expected uptime: Unknown Resolution or work-around: None Additional info: Firewall pinhole for port 25 to cpmxin.calpoly.edu has been temporarily closed. Will reopen when mailq's and load return to normal. --- Root cause: High loads on cezanne. Last Update: 08/07/2007 14:06 Submitted/Last updated by: JPP, ITS-AACS - 08/07/2007 18:13:04 | |
| 08/03/07 Fri | OCS Email |
Symptom/Description: Oracle Collaboration Suite Maintenance
When: 8/5/2007 12:00 a.m. Expected uptime: 8/5/2007 1:30 a.m. Contact for more information: Service Desk 6-7000 Additional info: ITS will be conducting required system maintenance to the OCS system early Sunday morning. During this hour and a half period, the OCS will be unavailable. --- Last Update: 08/03/2007 16:21 Submitted/Last updated by: DR, ITS/Collaboration Services - 08/03/2007 16:24:38 |
| 07/12/07 Thu | OCS Services |
Symptom/Description: Scheduled OCS maintenance
When: 7/15/2007 Expected uptime: 12:00 p.m. Resolution or work-around: None Additional info: OCS will be unavailable during the standard Sunday maintenance window for scheduled hardware maintenance. Last Update: 07/12/2007 14:34 Submitted/Last updated by: DR, Collaboration Services - 07/12/2007 14:46:01 |
| 07/05/07 Thu |
Symptom/Description: Resolved: Some people unable to log into Oracle Email using desktop applications like Outlook, Thunderbird and MacMail. Problem appears as multiple requests for the password.
When discovered: Thurs, 7-5-07 8:30 a.m. Time of Resolution: Thurs, 7-5-07 at 10:50 am Resolution or work-around: Use email via My Cal Poly "web" client Contact for more information: ITS Service Desk Additional info: [URL Reference or other document] --- Root cause: To be determined Last Update: 07/05/2007 12:01 pm Submitted/Last updated by: tob, ITS Service Desk - 07/05/2007 12:02:36 | |
| 07/05/07 Thu |
Symptom/Description: Some people unable to log into Oracle Email using desktop applications like Outlook, Thunderbird and MacMail. Problem appears as multiple requests for the password.
When discovered: Thurs, 7-5-07 8:30 a.m. Expected uptime: To be determined Resolution or work-around: Use email via My Cal Poly "web" client Contact for more information: ITS Service Desk Additional info: [URL Reference or other document] --- Root cause: To be determined Last Update: 07/05/2007 09:07 Submitted/Last updated by: tob, ITS Service Desk - 07/05/2007 09:21:49 | |
| 06/17/07 Sun | Voice Mail |
Symptom/Description: Quarterly Voicemail Maintenance
When: 10:00 - 12:00 Midnight June 17 Expected uptime: 11:59 June 17th Resolution or work-around: Voicemail and all phone menus will be unavailable during this time Contact for more information: Jason Holt 67310 --- Root cause: Regularly scheduled quarterly voicemail maintenance Last Update: 06/14/2007 23:14 Submitted/Last updated by: JH, NetAdmin - 06/14/2007 23:17:17 |
| 06/12/07 Tue | OCS Email |
Symptom/Description: Email delivery delays of 30 to 45 minutes.
When: 06/12/2007 2042 When discovered: 06/12/2007 1632 Expected uptime: Unknown Resolution or work-around: None --- Root cause: Investigation, unknown at this time. Last Update: 06/12/2007 20:35 Submitted/Last updated by: JPP, ITS-AIM - 06/12/2007 20:43:00 |
| 05/21/07 Mon | OCS Email |
Symptom/Description: Web Mail Users receiving delivery status notifications about a mail routing loop (Resolved)
When discovered: 5/21/2007 1:00 PM Expected uptime: Immediately --- Root cause: Web mail DNS settings and Mirapoint configuration. Last Update: 05/21/2007 23:55 Submitted/Last updated by: JPP, ITS/AIM - 05/22/2007 00:13:20 |
| 05/21/07 Mon | OCS Email |
Symptom/Description: Web Mail Users receiving delivery status notifications about a mail routing loop (Resolved)
When 5/15/2007 3:00 PM When discovered: 5/21/2007 5:00 PM Expected uptime: Immediately --- Root cause: Web mail DNS settings and Mirapoint configuration. Last Update: 05/21/2007 23:55 Submitted/Last updated by: JPP, ITS/AIM - 05/22/2007 00:39:06 |
| 05/16/07 Wed | OCS Email |
Symptom/Description:Oralce Web email Not Available for Some Users
When: 05/16/07 at 3:30pm Expected uptime: 05/16/07 4:30pm Resolution or work-around: none Contact for more information:ITS Sevice Desk (805)756-7000 option 0 Root cause:Unknown at this time Last Update: 05/16/2007 16:17 Submitted/Last updated by: JBG ITS Service desk - 05/16/2007 16:24:32 |
| 05/16/07 Wed | OCS Email |
Symptom/Description:Oracle Web email Now Available.
When: 05/16/07 at 3:30pm Expected uptime: 05/16/07 4:30pm Resolution or work-around: none Contact for more information:ITS Sevice Desk (805)756-7000 option 0 Root cause:Unknown at this time Last Update: 05/16/2007 16:17 Submitted/Last updated by: JBG ITS Service desk - 05/16/2007 16:28:42 |
| 05/16/07 Wed | OCS Email |
Symptom/Description:Oracle Web email Not Available for Some Users
When: 05/16/07 at 3:30pm Expected uptime: 05/16/07 4:30pm Resolution or work-around: none Contact for more information:ITS Sevice Desk (805)756-7000 option 0 Root cause:Unknown at this time Last Update: 05/16/2007 16:17 Submitted/Last updated by: JBG ITS Service desk - 05/16/2007 16:26:35 |
| 04/27/07 Fri | Telephones |
Symptom/Description: Incoming Calls to Cal Poly outage
When: April 27th 12:01 AM - 12:30 AM Expected uptime: April 27th 12:30 AM Contact for more information: Additional info: fiber work being done off campus will cause incoming calls to Calpoly to fail. Person calling will receive a fast busy. All calls made from campus will continue to work. --- Root cause: Last Update: 04/20/2007 16:52 Submitted/Last updated by: Jholt, Network admin 67310 - 04/20/2007 17:01:20 |
| 04/27/07 Fri | Telephones |
Symptom/Description: Incoming Calls to Cal Poly outage
When: April 27th 12:01 AM - 12:30 AM Expected uptime: April 27th 12:30 AM Contact for more information: Additional info: fiber work done offcampus will cause incoming calls to Calpoly to receive a fast busy. All calls made from campus will continue to work. --- Root cause: Last Update: 04/20/2007 16:52 Submitted/Last updated by: Jholt, Network admin 67310 - 04/20/2007 16:59:10 |
| 04/27/07 Fri | Telephones |
Symptom/Description: Incoming Calls to Cal Poly outage
When: April 27th 12:01 AM - 12:30 AM Expected uptime: April 27th 12:30 AM Contact for more information: Additional info: fiber work being done off campus will cause incoming calls to Calpoly to fail. Person calling will receive a fast busy. All calls made from campus to off campus numbers will continue to work. --- Root cause: Scheduled maintenance by our provider Last Update: 04/20/2007 16:52 Submitted/Last updated by: Jason Holt, Network admin 67310 - 04/20/2007 17:03:18 |
| 04/26/07 Thu | Telephones |
Symptom/Description: Incoming Calls to Cal Poly outage
When: April 26th 12:01 AM - 12:30 AM Expected uptime: April 26th 12:30 AM Contact for more information: Additional info: fiber work being done off campus will cause incoming calls to Calpoly to fail. Person calling will receive a fast busy. All calls made from campus to off campus numbers will continue to work. --- Root cause: Scheduled maintenance by our provider Last Update: 04/20/2007 16:52 Submitted/Last updated by: Jason Holt, Network admin 67310 - 04/23/2007 14:49:00 |
| 04/08/07 Sun | OCS Email |
Symptom/Description:Oracle email now available. Oracle Email had been unavailable during extended system maintenance.
When: 12:01 am, Sunday, 4/08/07 Expected uptime: Noon, Sunday, 4/08/07 - UPDATE: Email services online, 11:15 am, 4/8//07 Resolution or work-around: None available. System status will be updated once email services are available. Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email upgrade. --- Last Update: 04/08/2007 11:25 am Submitted/Last updated by: MCG ITS/ASAS - 04/08/2007 11:27:07 |
| 04/08/07 Sun | OCS Email |
Symptom/Description: Oracle Email will be unavailable during extended system maintenance.
When: 12:01 am, Sunday, 4/08/07 Expected uptime: Noon, Sunday, 4/08/07 Resolution or work-around: None available. System status will be updated once email services are available. Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email upgrade. --- Last Update: 04/05/2007 13:40 Submitted/Last updated by: RJB/MCG ITS ASAS - 04/06/2007 11:30:06 |
| 04/05/07 Thu | OCS Email |
Symptom/Description: Oracle Email will be unavailable during extended system maintenance.
When: 12:01 am, Sunday, 4/08/07 Expected uptime: Noon, Sunday, 4/08/07 Resolution or work-around: None available. System status will be updated once email services are available. Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email upgrade. --- Last Update: 04/05/2007 13:40 Submitted/Last updated by: RJB/MCG ITS ASAS - 04/05/2007 13:45:24 |
| 03/27/07 Tue | Diebold |
Symptom/Description:PolyCard System will be unavailable Wednesday.
When: [Date and clock time]3/28/07 at 7:30am Expected uptime: 3/28/07 at 9:00am Resolution or work-around:None Contact for more information:ITS Service Desk at (805)756-7000 Opt 0 Root cause:Server Relocaton Last Update: 03/27/2007 15:08 Submitted/Last updated by: JBG ITS Service Desk - 03/27/2007 15:21:51 |
| 03/27/07 Tue | Voice Mail |
Symptom/Description: Quarterly Voicemail Maintainance
When: 10:00 - 12:00 Midnight March 27 Expected uptime: 11:59 PM March 27 Resolution or work-around: Voicemail and all phone menu systems will be unavailable during this time Contact for more information: Jason Holt 67310 --- Root cause: Regularly scheduled quarterly voicemail maintainance Last Update: 03/27/2007 07:44 Submitted/Last updated by: jholt NetAdmin - 03/27/2007 07:50:21 |
| 03/27/07 Tue | Diebold |
Symptom/Description:Polycard System will be unavailable Wednesday.
When: [Date and clock time]3/28/07 at 7:30am Expected uptime: 3/28/07 at 9:00am Resolution or work-around:None Contact for more information:ITS Service Desk at (805)756-7000 Opt 0 Root cause:Server Relocaton Last Update: 03/27/2007 15:08 Submitted/Last updated by: JBG ITS Service Desk - 03/27/2007 15:19:32 |
| 03/27/07 Tue | Voice Mail |
Symptom/Description: Quarterly Voicemail Maintainence
When: 10:00 - 12:00 Midnight March 27 Expected uptime: 11:59 PM March 27 Resolution or work-around: Voicemail and all phone menus will be unavailable during this time Contact for more information: Jason Holt 67310 --- Root cause: Regularly scheduled quarterly voicemail maintainence Last Update: 03/27/2007 07:44 Submitted/Last updated by: jholt NetAdmin - 03/27/2007 07:48:58 |
| 03/23/07 Fri | OCS Email |
Symptom/Description: Delayed e-mail delivery
When discovered: Fri. 3/23/07, 8:00 Expected uptime: To be determined Resolution or work-around: Use alternate means of communication for critical messages where possible Contact for more information: ITS Service Desk 6-7000 Additional info: A huge volume of incoming e-mail has caused significant backlogs in the e-mail delivery queue. Expect significant e-mail delivery delays all day. To help the system catch up on e-mail delivery we will be deleting SPAM messages rated extremely likely to be SPAM by our campus Virus and SPAM scanning gateway. This message will be updated by 4 p.m. with current status. --- Root cause: Huge volume of incoming e-mail Last Update: 03/23/2007 11:15 a.m. Submitted/Last updated by: DR/Collab Svcs - 03/23/2007 11:16:34 |
| 03/23/07 Fri | OCS Email |
Symptom/Description: Delayed e-mail delivery
When discovered: Fri. 3/23/07, 8:00 Expected uptime: To be determined Resolution or work-around: Use alternate means of communication for critical messages where possible Contact for more information: ITS Service Desk 6-7000 Additional info: An huge volume of incoming e-mail this morning has caused significant backlogs in the e-mail delivery queue. Expect significant e-mail delivery delays all day. This message will be updated by 11:00 with current status. Efforts are currently underway to upgrade existing systems over the next couple months and to further reduce incoming SPAM messages. --- Root cause: Huge volume of incoming e-mail Last Update: 03/23/2007 08:50 Submitted/Last updated by: DR/Collab Svcs - 03/23/2007 08:59:04 |
| 03/12/07 Mon |
Symptom/Description: Large amount of incoming mail causing slow delivery
When: 03/12/07 11am. Expected uptime: not down, just slow until mail queues clear out. Resolution or work-around: none Contact for more information: Service Desk 6-7000 --- Root cause:TBD Last Update: 03/12/2007 11:20 Submitted/Last updated by: RJB ASAS - 03/12/2007 11:33:23 | |
| 03/12/07 Mon |
Symptom/Description: Large amount of incoming mail causing slow delivery
When: 03/12/07 11am. Expected uptime: Mail queues still heavily impacted. May take several hours before increase in deliver times is seen. Resolution or work-around: none Contact for more information: Service Desk 6-7000 --- Root cause:TBD Last Update: 03/12/2007 13:45 Submitted/Last updated by: RJB ASAS - 03/12/2007 13:45:18 | |
| 03/12/07 Mon |
Symptom/Description: Correct timezone, mail.calpoly.edu (secure smtp) PDT
When: 03/12/2007 09:35 When discovered: 03/11/2007 13:00 Expected uptime: 03/12/2007 10:30 Resolution or work-around: None Contact for more information: Miraadmin 65906 Additional info: Email Headers for mail sent from Outlook, Thunderbird, etc using secure smtp will have the correct time; However, the timezone is incorrect, PST which will make it 1 hour behind, should be PDT. --- Root cause: Emergency DST patch would not apply to seraph only. Contacting Mirapoing support for patch resolution. Last Update: 03/12/2007 09:35 Submitted/Last updated by: JPP, ITS Collaboration Services - 03/12/2007 10:52:16 | |
| 03/12/07 Mon |
Symptom/Description: mail.calpoly.edu (secure smtp)
When: 03/12/2007 09:35 When discovered: 03/11/2007 13:00 Expected uptime: 03/12/2007 10:30 Resolution or work-around: None Contact for more information: Miraadmin 65906 Additional info: Email Headers for mail sent from Outlook, Thunderbird, etc using secure smtp will have the correct time; However, the timezone is incorrect, PST which will make it 1 hour behind, should be PDT. --- Root cause: Emergency DST patch would not apply to seraph only. Contacting Mirapoing support for patch resolution. Last Update: 03/12/2007 09:35 Submitted/Last updated by: JPP, ITS Collaboration Services - 03/12/2007 09:43:20 | |
| 03/03/07 Sat | Telephones |
Symptom/Description: Telephone Maintenance affecting phone service
When: Saturday March 3 8:00 AM - 2:00 PM. Not affecting Dorms or Building 1. Most other buildings will be affected. Resolution or work-around: Use cell phone during this time, or wait a few minutes and dialtone to your phone should be restored. Contact for more information: Jason Holt, NetAdmin 756-7310 Additional info: 9 Brief (~15 minute)localized telephone outages while recalled components are replaced in the campus telephone system. --- Root cause: Part of normal system maintenance to ensure reliable phone service to campus. Last Update: 02/23/2007 16:38 Submitted/Last updated by: Jholt 67310 - 02/23/2007 17:13:01 |
| 03/03/07 Sat | Telephones |
Symptom/Description: Telephone Maintenance affecting phone service
When: Saturday March 3 8:00 AM - 2:00 PM. Not affecting Dorms or Building 1. Most other buildings will be affected. Resolution or work-around: Use cell phone during this time, or wait a few minutes and dialtone to your phone should be restored. Contact for more information: Jason Holt, NetAdmin 756-7310 Additional info: 9 Brief (~15 minute)localized telephone outtages while recalled components are replaced in the campus telephone system. --- Root cause: Part of continous maintenance to ensure reliable phone service to campus. Last Update: 02/23/2007 16:38 Submitted/Last updated by: [initials, department] - 02/23/2007 17:08:22 |
| 02/27/07 Tue | OCS Email |
Symptom/Description:Email thru My.CalPoly Portal was not responding; All email web access restored.
When: 02/27/07 at 2:35pm Expected uptime: 02/27/07 Restored by 3:20pm Resolution or work-around:N/A Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause:Researching possible causes. Service restarted on affected systems resolved issue. Last Update: 02/27/2007 16:34 Submitted/Last updated by: RJB. ITS Collaboration Services. - 02/27/2007 16:46:07 |
| 02/27/07 Tue | OCS Email |
Symptom/Description:Email thru My.CalPoly Portal is Not Responding.
When: 02/27/07 at 2:35pm Expected uptime: 02/27/07 at 3:35pm Resolution or work-around:Use the Desk Top Client. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause:Unknown at this time. Last Update: 02/27/2007 14:34 Submitted/Last updated by: JBG. ITS Service Desk. - 02/27/2007 14:41:29 |
| 02/25/07 Sun | OCS Services |
Symptom/Description: Oracle email and calendar services are back online. (was: Oracle email and calendar unavailable during normally scheduled system maintenance.)
When: 6:00 AM - 2/25/2007 Expected uptime: Services are back online as of 8:00 AM - 2/25/2007 Resolution or work-around: Work complete. Oracle email and calendar services are now available as of 8:00 AM, 2/25/2007. Contact for more information: ITS Service Desk, 756-7000 Additional info: System maintenance necessary for future email and calendar upgrades. --- Last Update: 02/25/2007 08:01 Submitted/Last updated by: SC, ITS/ASAS - 02/25/2007 08:09:47 |
| 02/25/07 Sun | OCS Services |
Symptom/Description: Oracle email and calendar services are back online. (was: Oracle email and calendar unavailable during normally scheduled system maintenance.)
When: 6:00 AM - 2/25/2007 Expected uptime: Services are back online as of 8:00 AM - 2/25/2007 Resolution or work-around: Work complete. Oracle email and calendar services are now available as of 8:00 AM, 2/25/2007. Contact for more information: ITS Service Desk, 756-7000 Additional info: System maintenance necessary for future email and calendar upgrades. --- Last Update: 02/23/2007 15:42 Submitted/Last updated by: SC, ITS/ASAS - 02/25/2007 08:06:24 |
| 02/25/07 Sun | OCS Services |
Symptom/Description: Oracle email and calendar unavailable during normally scheduled system maintenance.
When: 6:00 AM - 2/25/2007 Expected uptime: 10:30 AM - 2/25/2007 Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: System maintenance necessary for future email and calendar upgrades. --- Last Update: 02/23/2007 15:42 Submitted/Last updated by: SC, ITS/ASAS - 02/23/2007 15:51:39 |
| 02/21/07 Wed |
Symptom/Description: E-Mail delays of 15 to 20 minutes.
When: Feb, 21, 2006, 2:15 pm When discovered: Feb, 21, 2006, 2:00 pm Expected uptime: Unknown at this time. Resolution or work-around: Mail is being delivered, but with a 15 to 20 minute delay; no work around at this time. Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Central UNIX server that performs email address resolution for Cal Poly users is experiencing high loads at this time. System admins are currently researching this issue. Last Update: 02/21/2007 14:12 Submitted/Last updated by: MCG, ITS/ASAS - 02/21/2007 14:18:44 | |
| 02/20/07 Tue | OCS Email |
Symptom/Description: May receive Application Error when attempting to log into the Oracle Email Web Client
When: 2/20/07, 9:20 pm When discovered: 2/20/07, 9:20 pm Expected uptime: Unknown, next update 9:45 pm Resolution or work-around: Try closing all web browser, opening a fresh browser and then logging back into portal. Desktop clients (ex: Outlook) appear to be working. Contact for more information: Service Desk, 756-7000 Option 0 Additional info: [URL Reference or other document] --- Root cause: ITS staff currently researching. Last Update: 02/20/2007 21:25 Submitted/Last updated by: TR, ITS-Ops - 02/20/2007 21:31:29 |
| 02/20/07 Tue | OCS Email |
Symptom/Description: RESOLVED -- May receive Application Error when attempting to log into the Oracle Email Web Client
When: 2/20/07, 9:20 pm When discovered: 2/20/07, 9:20 pm Expected uptime: Up Now Resolution or work-around: Try closing all web browser, opening a fresh browser and then logging back into portal. Desktop clients (ex: Outlook) appear to be working. Contact for more information: Service Desk, 756-7000 Option 0 Additional info: [URL Reference or other document] --- Root cause: Hung process on one of the email servers Last Update: 02/20/2007 21:50 Submitted/Last updated by: TR, ITS-Ops - 02/20/2007 21:50:35 |
| 02/18/07 Sun | OCS Email |
Symptom/Description:Oracle Email unavailable during normally scheduled system maintenance.
When: 7:00am 02/18/2007 Expected uptime: 9:00am 02/18/2007 Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: System outage to apply Daylight Saving Time patch to email database. --- Last Update: 02/14/2007 13:51 Submitted/Last updated by: LLN, ITS/ASAS - 02/18/2007 06:50:14 |
| 02/18/07 Sun | OCS Email |
Symptom/Description:Oracle Email unavailable during normally scheduled system maintenance.
When: 7:30am 02/18/2007 Expected uptime: 9:30am 02/18/2007 Resolution or work-around: None Contact for more information: ITS Service Desk, 756-7000 Additional info: System outage to apply Daylight Saving Time patch to email database. --- Last Update: 02/14/2007 13:51 Submitted/Last updated by: LLN, ITS/ASAS - 02/14/2007 15:02:18 |
| 02/14/07 Wed | CP Web Server |
Symptom/Description:Problems Accessing Some Cal Poly Web Sites
When: 02/14/07 at 10:28a.m. Expected uptime: 02/14/07 at 10:55a.m. Resolution or work-around:None Contact for more information:ITS Service Desk 756-7000 option 0 --- Root cause:To Be Determined Last Update: 02/14/2007 10:49 Submitted/Last updated by: JBG ITS Service Desk - 02/14/2007 10:59:32 |
| 02/07/07 Wed | OCS Services |
Symptom/Description:Email and calendar services now online. Oracle Email and Calendar had been unavailable during extended system maintenance.
When: 1:30 am, Sunday, 02/11/2007 Expected uptime: Noon, Sunday, 02/11/2007 -Update - 10:00 am, Email and Calendar Services now online. Resolution or work-around: Email and Calendar services now online, as of 10:00 am Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email and calendar upgrades. --- Last Update: 02/11/2007 10:00 Submitted/Last updated by: MCG, ITS/ASAS - 02/11/2007 10:04:52 |
| 02/07/07 Wed | OCS Services |
Symptom/Description:Email and calendar services now online. Oracle Email and Calendar had been unavailable during extended system maintenance.
When: 1:30 am, Sunday, 02/11/2007 Expected uptime: Noon, Sunday, 02/11/2007 -Update - 10:00 am, Email and Calendar Services now online. Resolution or work-around: Email and Calendar services now online, as of 10:00 am Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email and calendar upgrades. --- Last Update: 02/11/2007 10:00 am Submitted/Last updated by: MCG, ITS/ASAS - 02/11/2007 10:05:14 |
| 02/07/07 Wed | OCS Services |
Symptom/Description:Email and calendar services now online. Oracle Email and Calendar had been unavailable during extended system maintenance.
When: 1:30 am, Sunday, 02/11/2007 Expected uptime: Noon, Sunday, 02/11/2007 -Update - 10:00 am, Email and Calendar Services now online. Resolution or work-around: Email and Calendar services now online, as of 10:00 am Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email and calendar upgrades. --- Last Update: 02/07/2007 16:57 Submitted/Last updated by: MCG, ITS/ASAS - 02/11/2007 10:04:17 |
| 02/07/07 Wed | OCS Services |
Symptom/Description: Oracle Email and Calendar will be unavailable during extended system maintenance.
When: 1:30 am, Sunday, 02/11/2007 Expected uptime: Noon, Sunday, 02/11/2007 Resolution or work-around: None available. System status will be updated once email and calendar services are available. Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email and calendar upgrades. --- Last Update: 02/07/2007 16:57 Submitted/Last updated by: MCG, ITS/ASAS - 02/10/2007 16:03:12 |
| 02/07/07 Wed | OCS Services |
Symptom/Description: Oracle Email and Calendar will be unavailable during extended system maintenance (tentative).
When: 1:30 am, Sunday, 02/11/2007 Expected uptime: Noon, Sunday, 02/11/2007 Resolution or work-around: None available. System status will be updated once email and calendar services are available. Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email and calendar upgrades. --- Last Update: 02/07/2007 16:57 Submitted/Last updated by: MCG, ITS/ASAS - 02/07/2007 17:16:40 |
| 02/07/07 Wed | OCS Services |
Symptom/Description: Oracle Email and Calendar will be unavailable during extended system maintenance (tentative).
When: 1:30 am, Sunday, 02/11/2007 Expected uptime: Noon, Sunday, 02/11/2007 Resolution or work-around: None available. System status will be updated once email and calendar services are available. Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email and calendar upgrades. --- Last Update: 02/07/2007 16:57 Submitted/Last updated by: MCG, ITS/ASAS - 02/07/2007 17:12:45 |
| 02/07/07 Wed | GIS |
Symptom/Description: Oracle Email and Calendar will be unavailable during extended system maintenance (tentative).
When: 1:30 am, Sunday, 02/11/2007 Expected uptime: Noon, Sunday, 02/11/2007 Resolution or work-around: None available. System status will be updated once email and calendar services are available. Contact for more information: ITS Service Desk, 756-7000 Additional info: Extended system maintenance necessary for future email and calendar upgrades. --- Last Update: 02/07/2007 16:57 Submitted/Last updated by: MCG, ITS/ASAS - 02/07/2007 17:11:48 |
| 02/02/07 Fri | Telephones |
Symptom/Description: Some phone calls to off campus were dropped
When: 14:10 February 2 Resolution or work-around: Please redial if you call was dropped Contact for more information: jdholt 6-7310 --- Root cause:unknown at this time Last Update: 02/02/2007 14:20 Submitted/Last updated by: jdholt netadmin - 02/02/2007 14:27:42 |
| 01/31/07 Wed | OCS Email |
Symptom/Description: Problem Resolved! Oracle Email web client shows no mail folders for some users
When: 1/31/07, 7:20 pm When discovered: 1/31/07, 7:20 pm Expected uptime: 1/31/07, 7:20 pm Resolution or work-around: Use desktop email program if available (ex: Outlook or Safari) Contact for more information: 756-7000, option 0 Additional info: [URL Reference or other document] --- Root cause: One of the 5 email servers had process problem. Server rebooted by Scott Cameron which resolved issue. Last Update: 01/31/2007 19:22 Submitted/Last updated by: TR, ITS-Ops - 01/31/2007 19:45:28 |
| 01/31/07 Wed | OCS Email |
Symptom/Description: Oracle Email web client shows no mail folders for some users
When: 1/31/07, 7:20 pm When discovered: 1/31/07, 7:20 pm Expected uptime: 1/31/07, 7:20 pm Resolution or work-around: Use desktop email program if available (ex: Outlook or Safari) Contact for more information: 756-7000, option 0 Additional info: [URL Reference or other document] --- Root cause: Being researched by support staff Last Update: 01/31/2007 19:22 Submitted/Last updated by: TR, ITS-Ops - 01/31/2007 19:29:15 |
| 01/31/07 Wed | OCS Email |
Symptom/Description: Problem Resolved! Oracle Email web client shows no mail folders for some users
When: 1/31/07, 7:20 pm When discovered: 1/31/07, 7:20 pm Expected uptime: 1/31/07, 7:20 pm Resolution or work-around: Use desktop email program if available (ex: Outlook or Safari) Contact for more information: 756-7000, option 0 Additional info: [URL Reference or other document] --- Root cause: One of the 5 email servers had process problem. Application restarted by Scott Cameron which resolved issue. Last Update: 01/31/2007 19:22 Submitted/Last updated by: TR, ITS-Ops - 01/31/2007 20:33:48 |
| 01/18/07 Thu | OCS Email |
Symptom/Email Deliver Slow:
When: 01/18/07 11am Additional info: Due to the web server problem, which now has been resolved, email delivery is taking longer than usual. Email queued up during the server problem and became backlogged. Emails will be delivered, and delivery speed will increase and become normal once the queues have all been emptied. Email delivery should resume its normal pace by 5pm today. Contact for more information: ITS Service Desk X-6-7000 --- Root cause: Web Server problem Last Update: 01/18/2007 14:03 Submitted/Last updated by: [RJB ITS-CSS] - 01/18/2007 14:17:21 |
| 01/18/07 Thu | CP Web Server |
Symptom/Description: Web Server Now Available
When: 1/18/2007 @ 10:12 a.m. When discovered: 10:13 a.m. Expected uptime: 11:15 a.m. Resolution or work-around: None Contact for more information: CSA Additional info: [URL Reference or other document] None --- Root cause: Network cable errors Last Update: 01/18/2007 11:38 Submitted/Last updated by:LN-CSA - 01/18/2007 11:46:24 |
| 01/17/07 Wed | OCS Calendar |
Symptom/Description: Oracle Calendar will be unavailable during brief maintenance.
When: 1/17/2007, 6:30 pm - 7:00 pm Expected uptime: 1/17/2007, 7:00 pm Resolution or work-around: None at this time. If logging in with Outlook, using Oracle Connector, choose 'skip' for the calendar login when prompted. Contact for more information: ITS Service Desk, 756-7000 Additional info: Please see the following link for more information - Calendar Events Affected by New Daylight Saving Time --- Root cause: Changes to US and Canadian Daylight Saving Time start and end dates requires an update to the Oracle Calendar configuration. Last Update: 01/17/2007 12:31 Submitted/Last updated by: MCG, ITS/ASAS - 01/17/2007 12:38:21 |
| 12/07/06 Thu | Telephones |
Symptom/Description: Telephone service for building 1 (Dec 8th)
When: Friday Dec 8th 12:01 AM - 2:00 AM Expected uptime: 2:00 AM Friday Resolution or work-around: Please use a cell phone if you plan to be in the building during this time. Contact for more information: Jason Holt Netadmin, 67310 Additional info: Replacing equipment in phone system servicing building 1. During this time, dialtone for telephones in building 1 will be sporadically unavailable. All other phones and phone services should be availble during this time. --- Root cause: Replacing recalled equipment Last Update: 11/30/2006 08:42 Submitted/Last updated by: Jholt, Netadmin - 11/30/2006 09:10:44 |
| 12/07/06 Thu | Telephones |
Symptom/Description: Telephone services for Building 1
When: Friday Dec 8th 12:01 AM - 2:00 AM Expected uptime: 2:00 AM Friday Resolution or work-around: No available Contact for more information: Jason Holt Netadmin, 67310 Additional info: Replacing equipment in phone system servicing building 1. During this time, dialtone for telephones in building 1 will be sporadically unavailable. --- Root cause: Replacing recalled equipment Last Update: 11/30/2006 08:42 Submitted/Last updated by: Jholt, Netadmin - 11/30/2006 08:55:12 |
| 12/07/06 Thu | Telephones |
Symptom/Description: Telephone services for building 1
When: Friday Dec 8th 12:01 AM - 2:00 AM Expected uptime: 2:00 AM Friday Resolution or work-around: Cell phone Contact for more information: Jason Holt Netadmin, 67310 Additional info: Replacing equipment in phone system servicing building 1. During this time, dialtone for telephones in building 1 will be sporadically unavailable. --- Root cause: Replacing recalled equipment Last Update: 11/30/2006 08:42 Submitted/Last updated by: Jholt, Netadmin - 11/30/2006 08:56:49 |
| 12/03/06 Sun | OCS Email |
Description: OCS Prod E-Mail will be down for system maintenance.
When: 12/03/06 8:00am Expected uptime: 12/03/06 10:00am Additional info: reboot of servers to reestablish access to fiber tape drives. --- Root cause: servers have lost access to fiber tape drives due to maintenance on the ADIC tape library. Backups are currently being done over network connections. Last Update: 12/01/2006 09:26 Submitted/Last updated by: sasmith, ITA-CCS-CSA - 12/01/2006 09:31:27 |
| 12/03/06 Sun | OCS Services |
Description: OCS Prod E-Mail and Calendar will be down for system maintenance.
When: Sunday, 12/03/06 8:00am Expected uptime: 12/03/06 10:00am Additional info: Reboot of servers to reestablish access to fiber tape drives. --- Root cause: Servers have lost access to fiber tape drives due to maintenance on the ADIC tape library. Backups are currently being done over network connections. Last Update: 12/01/2006 12:45 Submitted/Last updated by: MCG, ITS/ASAS - 12/01/2006 12:52:29 |
| 11/26/06 Sun | OCS Email |
Symptom/Description: Email delivery now working.
When: 11/26/2006 13:30 When discovered: 11/26/2006 13:30 Expected uptime: 11/26/2006 14:00 Resolution or work-around: CSA personnel currently performing reboot of Cezanne server to alleviate issue. Contact for more information: OPS x6-5512 --- Root cause: Last Update: 11/26/2006 14:10 Submitted/Last updated by: FS,ITS-OPS - 11/26/2006 14:10:16 |
| 11/26/06 Sun | OCS Email |
Symptom/Description: Email delivery will be delayed.
When: 11/26/2006 13:45 When discovered: 11/26/2006 13:00 Expected uptime: N/A Resolution or work-around: CSA personnel currently performing reboot of Cezanne server to alleviate issue. Contact for more information: OPS x6-5512 --- Root cause: Last Update: 11/26/2006 13:43 Submitted/Last updated by: FS,ITS-OPS - 11/26/2006 13:46:26 |
| 11/26/06 Sun | OCS Email |
Symptom/Description: Email delivery will be delayed.
When: 11/26/2006 13:45 When discovered: 11/26/2006 13:00 Expected uptime: N/A Resolution or work-around: CSA personnel currently performing reboot of Cezanne server to alleviate issue. Contact for more information: OPS x6-5512 --- Root cause: Last Update: 11/26/2006 13:43 Submitted/Last updated by: FS,ITS-OPS - 11/26/2006 13:57:26 |
| 11/26/06 Sun | OCS Email |
Symptom/Description: Email delivery now working.
When: 11/26/2006 13:45 When discovered: 11/26/2006 13:00 Expected uptime: 11/26/2006 14:00 Resolution or work-around: CSA personnel currently performing reboot of Cezanne server to alleviate issue. Contact for more information: OPS x6-5512 --- Root cause: Last Update: 11/26/2006 14:10 Submitted/Last updated by: FS,ITS-OPS - 11/26/2006 14:09:41 |
| 11/17/06 Fri |
Symptom/Description: Mail delivery delayed
When: 11/17/06 starting 4:57pm When discovered: 11/17/06 @ 6:06pm Expected uptime: 11/18/06 @ 6am --- Root cause: previous NFS outage caused sendmail backlog and eventual File Table Overflow on Cezanne Last Update: 11/17/2006 18:39 Submitted/Last updated by: kQ,CSA - 11/17/2006 18:43:56 | |
| 11/13/06 Mon |
Symptom/Description: Network Access Problems experienced in the ESS Office.
When: 11/13/06 9:30 AM When discovered: 11/13/06 9:30 AM Expected uptime: 11/13/06 10:00 AM Resolution or work-around: For People Soft access problems close the internet browser and reopen it to get a good connection, log back into the portal - it is now working. For SIS access, call the ITS Service Desk 756-7000 option 1 and ask to be forced off by Operations, then you will be able to sign in again and get connected. Please call ESS support directly at 756-3832 if you are still experiencing problems. Contact for more information: Call ESS Support 756-3832 Root cause: A new Router was installed and in the process mapping was changed causing the problem. Last Update: 11/13/2006 10:03 Submitted/Last updated by: KKH ITS ServiceDesk - 11/13/2006 10:28:56 | |
| 11/13/06 Mon |
Symptom/Description: Network Access Problems experienced in the ESS Office.
When: 11/13/06 9:30 AM When discovered: 11/13/06 9:30 AM Expected uptime: 11/13/06 10:00 AM Resolution or work-around: For People Soft access problems close the internet browser and reopen it to get a good connection, log back into the portal - it is now working. For SIS access, call the ITS Service Desk 756-7000 option 1 and ask to be forced off by Operations, then you will be able to sign in again and get connected. Please call ESS support directly at 756-3832 if you are still experiencing problems. Contact for more information: Call ESS Support 756-3832 Root cause: A new Router was installed and in the process mapping was changed causing the problem. Last Update: 11/13/2006 10:03 Submitted/Last updated by: KKH ITS ServiceDesk - 11/13/2006 10:23:40 | |
| 11/06/06 Mon | Telephones |
Description: Preventative Maintenance on campus telephone switch
When: Nov 6th 8:00 PM - Nov 6th 11:59 PM Expected uptime: No downtime expected as a result of this preventative maintenance. Resolution or work-around: None required Contact for more information: Jason Holt, Netadmin 756-7310 --- Root cause: Scheduled maintenance to ensure continued service and reliability of telephone switch equipment located in Building 1. System will be running on battery banks for part of this service. Last Update: 11/01/2006 22:06 Submitted/Last updated by: Jholt, Netadmin - 11/02/2006 15:16:01 |
| 11/06/06 Mon | Telephones |
Description: Telephone Switch - DC powerplant
When: Nov 6th 8:00 PM - Nov 6th 11:59 PM Expected uptime: No downtime expected as a result of this preventative maintenance. Resolution or work-around: None required Contact for more information: Jason Holt, Netadmin 756-7310 --- Root cause: Scheduled maintenance to ensure continued service and reliability of telephone switch equipment located in Building 1. System will be running on battery banks for part of this service. Last Update: 11/01/2006 22:06 Submitted/Last updated by: Jholt, Netadmin - 11/02/2006 15:14:36 |
| 11/06/06 Mon | Telephones |
Description: DC powerplant preventative maintenance
When: Nov 6th 8:00 PM - Nov 6th 11:59 PM Expected uptime: No downtime expected as a result of this preventative maintenance. Resolution or work-around: None required Contact for more information: Jason Holt, Netadmin 756-7310 --- Root cause: Scheduled maintenance to ensure continued service and reliability of telephone switch equipment located in Building 1. System will be running on battery banks for part of this service. Last Update: 11/01/2006 22:06 Submitted/Last updated by: Jholt, Netadmin - 11/01/2006 22:13:34 |
| 11/06/06 Mon | Telephones |
Description: DC PowerPlant Preventative Maintainence
When: Nov 6th 8:00 PM - Nov 6th 11:59 PM Expected uptime: No downtime expected as a result of this Preventative Maintanence. Resolution or work-around: None required Contact for more information: Jason Holt, Netadmin 756-7310 --- Root cause: Scheduled maintanence to ensure continued service and reliability of telephone switch equipment located in Building 1. System will be running on batteries for part of this window. Last Update: 11/01/2006 22:06 Submitted/Last updated by: Jholt, Netadmin - 11/01/2006 22:11:53 |
| 11/02/06 Thu | OCS Calendar |
Symptom/Description: Oracle Calendar will be unavailable during brief maintenance
When: 11/2/2006, 10:30 - 11:00 pm Expected uptime: 11/2/2006, 11:00 pm Resolution or work-around: None during outage. If connecting to email and calendar via Outlook during outage, choose "skip" option for calendar, if the connection fails. Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Changes to calendar server configuration in preparation of a new student calendar node has resulted in connection failures for *new* Outlook Connector profiles. Existing profiles were unaffected. Last Update: 11/02/2006 17:20 Submitted/Last updated by: MCG, ITS/ASAS - 11/02/2006 17:32:57 |
| 11/01/06 Wed | Telephones |
Description: DC PowerPlant Preventative Maintainence
When: Nov 6th 8:00 PM - Nov 6th 11:59 PM Expected uptime: No downtime expected as a result of this PM Resolution or work-around: None required Contact for more information: Jason Holt, Netadmin 756-7310 --- Root cause: Scheduled maintanence to ensure continued service and reliability of telephone equipment located in Building 1 Last Update: 11/01/2006 22:06 Submitted/Last updated by: Jholt, Netadmin - 11/01/2006 22:09:45 |
| 10/31/06 Tue | OCS Email |
Symptom/Description: Rolling restart of Oracle Email processes to address daylight savings time issue.
When: 10/31/2006, 11:00 pm to 11:30 pm Expected uptime: 10/31/2006, 11:30 pm Resolution or work-around: If disconnect or other error message is encountered, retry last action to reconnect to email servers. Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Change from daylight savings time to standard time can cause issues for email processes, resulting in incorrect message sent times displayed in email clients. Last Update: 10/31/2006 15:47 Submitted/Last updated by: MCG, ITS/ASAS - 10/31/2006 15:58:32 |
| 10/17/06 Tue | CP Web Server |
Symptom/Description: System Status is up..
When: 10/17/2006 When discovered: 10/17/2006 Expected uptime: 10/17/2006 Resolution or work-around: None Contact for more information: LN/TC CSA Additional info: [URL Reference or other document]None --- Root cause: Last Update: 10/17/2006 08:26 Submitted/Last updated by: LN-TC -CSA - 10/17/2006 08:59:10 |
| 10/17/06 Tue | CP Web Server |
Symptom/Description: System Status is up
When: 10/17/2006 When discovered: 10/17/2006 Expected uptime: 10/17/2006 Resolution or work-around: None Contact for more information: LN/TC CSA Additional info: [URL Reference or other document]None --- Root cause: Last Update: 10/17/2006 08:26 Submitted/Last updated by: LN-TC -CSA - 10/17/2006 08:27:52 |
| 10/06/06 Fri | OCS Email |
Symptom/Description: Oracle Email Web Client was not displaying the mesage body for some users
When discovered: 10/06/06 10:40 am Expected uptime: 10/06/06 10:50 am Contact for more information: Service Desk 756-7000 option 0 Root cause: To Be Determined Last Update: 10/06/2006 10:48 Submitted/Last updated by: KKH ITS Service Desk - 10/06/2006 10:57:55 |
| 10/06/06 Fri | OCS Email |
Symptom/Description: The Oracle Email Web Client was not displaying the message body for some users
When discovered: 10/06/06 10:40 am Expected uptime: 10/06/06 10:50 am Contact for more information: Service Desk 756-7000 option 1 Root cause: To Be Determined Last Update: 10/06/2006 10:50 Submitted/Last updated by: KKH ITS Service Desk - 10/06/2006 11:01:30 |
| 09/27/06 Wed | GIS |
Symptom/Description: GIS software is not accessible (ESRI Arc GIS titles) in some computing labs or offices.
When discovered: Wed 9/27/06 5:10pm Uptime: Thu 9/28/06 8:00am Resolution or work-around: None Contact for more information: Rosie Depew, x6-5534. Additional information: LAN Coordinators in the colleges have been contacted for proper configuration settings. --- Root cause: Site license software clients must point to cp-licensing.cp-calpoly.edu (not an IP address). Last Update: 09/28/2006 08:35 Submitted/Last updated by: CS, USS - 09/28/2006 08:35:46 |
| 09/27/06 Wed | GIS |
Symptom/Description: GIS software is not accessible (ESRI Arc GIS titles).
When discovered: Wed 9/27/06 5:10pm Expected uptime: Wed 9/27/06 6:30pm Resolution or work-around: None Contact for more information: Rosie Depew, x6-5534. Additional info: None at this time. --- Root cause: GIS software clients are not able to contact the license server; confirming license server configuration. Last Update: 09/27/2006 18:05 Submitted/Last updated by: CS, USS - 09/27/2006 18:05:32 |
| 09/27/06 Wed | GIS |
Symptom/Description: GIS software is not accessible (ESRI Arc GIS titles).
When discovered: Wed 9/27/06 5:10pm Expected uptime: Thu 9/28/06 8:00am Resolution or work-around: None Contact for more information: Rosie Depew, x6-5534. Additional info: None at this time. --- Root cause: GIS software clients are not able to contact the license server; continuing to research license server configurations and network port access with Network Administration. Last Update: 09/27/2006 18:35 Submitted/Last updated by: CS, USS - 09/27/2006 18:35:42 |
| 09/27/06 Wed | GIS |
Symptom/Description: GIS software is not accessible (ESRI Arc GIS titles).
When discovered: Wed 9/27/06 5:10pm Expected uptime: Wed 9/27/06 6:30pm Resolution or work-around: None Contact for more information: Rosie Depew, x6-5534. Additional info: None at this time. --- Root cause: GIS software clients are not able to contact the license server; confirming license server configuration. Last Update: 09/27/2006 18:05 Submitted/Last updated by: CS, USS - 09/27/2006 18:06:04 |
| 09/22/06 Fri | Diebold |
Symptom/Description: POLYCARD/CBORD CS Gold Campus Card System Off-line
When: 9/22/06 at 4:30pm Expected uptime: 9/22/06 at 7:00pm Contact for more information:ITS Service Desk 756-7000 option 0 Additional info: Some Polycard services will be unavailable due to network outatges Polycard Service that will be unavailable: Polycard Lab Printing, Campus Express Add Value, and ID Card Production. Polycard Service that will be available: Polycard Door Access, Dining Services and Polycard Vending Machines The Polycard Office will be closed during this outage --- Last Update: 09/22/2006 15:29 Submitted/Last updated by: JBG Service Desk - 09/22/2006 15:58:28 |
| 09/22/06 Fri | Diebold |
Symptom/Description: POLYCARD/CBORD CS Gold Campus Card System Off-line
When: 9/22/06 at 4:30pm Expected uptime: 9/22/06 at 7:00pm Contact for more information:ITS Service Desk 756-7000 option 0 Additional info: Some Polycard services will be unavailable due to network outatges Polycard Service that will be unavailable: Polycard Lab Pringing, Campus Express Add Value, and ID Card Production. Polycard Service that will be available: Polycard Door Access, Dining Services and Polycard Vending Machines The Polycard Office will be closed during this outage --- Last Update: 09/22/2006 15:29 Submitted/Last updated by: JBG Service Desk - 09/22/2006 15:54:02 |
| 09/22/06 Fri | Diebold |
Symptom/Description: POLYCARD/CBORD CS Gold Campus Card System Off-line
When: 9/22/06 at 4:30pm Expected uptime: 9/22/06 at 7:00pm Contact for more information:ITS Service Desk 756-7000 option 0 Additional info: Some Polycard services will be unavailable due to network outatges Polycard Service that will be unavailable: Polycard Lab Pringing, Campus Express Add Value, and ID Card Production. Polycard Service that will be available: Polycard Door Access, Dining Services and Polycard Vending Machines The Polycard Office will be closed during this outage --- Last Update: 09/22/2006 15:29 Submitted/Last updated by: JBG Service Desk - 09/22/2006 15:56:36 |
| 09/22/06 Fri | Diebold |
Symptom/Description: Some Polycard services will not be available due to network outages.
When: 9/22/06 at 4:30pm Expected uptime: 9/22/06 at 7:00pm Contact for more information:ITS Service Desk 756-7000 option 0 Additional info: Polycard Services that WILL NOT be available: Polycard Lab Printing, Campus Express Add Value, and ID Card Production. Polycard Services that WILL be available: Polycard Door Access, Dining Services and Polycard Vending Machines. The Polycard Office will be closed during this outage. --- Last Update: 09/22/2006 15:29 Submitted/Last updated by: JBG Service Desk - 09/22/2006 16:15:45 |
| 09/13/06 Wed | OCS Email |
Symptom/Description:Email Delays
When: 9/13/06 at 1:45 p.m. Expected uptime: Unknown Resolution or work-around:None Contact for more information: ITS Service Desk 756-7000 option 0 Root cause:Large University mailing is causing a delay in mail delivery. Last Update: 09/13/2006 13:42 Submitted/Last updated by: JBG ITS Service Desk - 09/13/2006 13:51:03 |
| 09/13/06 Wed | OCS Email |
Symptom/Description:Email Delays
When: 9/13/06 at 1:45 p.m. Expected uptime: 9/13/06, 3:30 p.m. Resolution or work-around:None Contact for more information: ITS Service Desk 756-7000 option 0 Root cause: A delay in mail delivery is being caused by a problem with resolution of defective addresses in a university mailing. Last Update: 09/13/2006 14:15 Submitted/Last updated by: JBG/EMS ITS Service Desk - 09/13/2006 14:16:59 |
| 09/11/06 Mon | Diebold |
Symptom/Description: PolyCard vending and printing services are temporarily unavailable; Campus Dining services are unaffected.
When: 09/10/2006 18:15 Expected uptime: 09/11/2006 08:15 Resolution or work-around: Visit Campus Market or Avenue; use alternative printer. Contact for more information: Paul Schneider x6052. Root cause: Specific services needed to be restarted. Last Update: 09/11/2006 09:30 Submitted/Last updated by: PCS/ 09/11/2006 09:30 - 09/11/2006 10:15:07 |
| 09/11/06 Mon | Diebold |
Symptom/Description: CBORD Transaction processor lost connection with the database. 8 process managers stopped and did not restart. All PolyCard services went off line.
When: 09/10/2006 22:15 Expected uptime: 09/10/2006 08:15 Resolution or work-around: full shutdown and restart of services. Contact for more information: Paul Schneider Root cause: Transction processor server lost contact with the Database server Last Update: 09/11/2006 08:23 Submitted/Last updated by: PCS/ 09/10/2006 22:15 - 09/11/2006 08:38:08 |
| 09/11/06 Mon | Diebold |
Symptom/Description: CBORD Transaction processor lost connection with the database. 8 process managers stopped and did not restart.
When: 09/10/2006 22:15 Expected uptime: 09/10/2006 08:15 Resolution or work-around: full shutdown and restart of services. Contact for more information: Paul Schneider Root cause: Transction processor server lost contact with the Database server Last Update: 09/11/2006 08:23 Submitted/Last updated by: PCS/ 09/10/2006 22:15 - 09/11/2006 08:36:56 |
| 09/09/06 Sat | Voice Mail |
Symptom/Description:Quarterly
Voicemail Maintenance
When: Saturday Sept 9 10:00 PM-Midnight Expected uptime: 11:59 PM September 9th Resolution or work-around: None available Contact for more information: Jason Holt 67310 Additional info: Voicemail and all telephone voice menus will be unavailable. --- Root cause: Regularly scheduled quarterly Voicemail system maintenance. Last Update: 09/05/2006 19:06 Submitted/Last updated by: Jholt - 09/05/2006 20:40:28 |
| 09/09/06 Sat | Voice Mail | Symptom/Description: |