SYSTEM
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 06/25/08 Wed | PolyData |
Symptom/Description: Polydata HR and SA data warehouse tables were not refreshed for data through the end of the business day on 6/24/08.
When: 6/25/08 When discovered: 6/25/08 7:30am Resolution or work-around: Data through the end of business day on 6/23/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 06/25/2008 07:58 Submitted/Last updated by: DMW ISI - 06/25/2008 08:02:58 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:07:42 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: file system failure on CSSLU260 Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:33:56 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 15:53:22 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:52:24 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:44:40 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 16:56 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:53:32 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:43:38 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:19:38 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:18:44 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center. ** UPDATE - Data has been refreshed and is now available **
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 15:05:36 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:30 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 13:22:38 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 14:23:13 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:(RESOLVED) Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/18/2008 11:21 Submitted/Last updated by: JBG CMS Call Center SLO - 06/18/2008 11:22:01 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:Peoplesoft is experiencing Slow Performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 15:59:12 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined b Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:50:46 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:02:25 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:52:48 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:51:49 |
| 06/11/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and a patch.
When: 6/11/08 at 8:00 PM Expected uptime: 6/11/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 06/09/2008 11:35 Submitted by: GLW, ITS-CCS/CMS - 06/09/2008 11:34:46 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Resolution or work-around: Contact for more information: Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:46:35 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page is back up
When: 6/1/2008 6:22am When discovered: 6/1/2008 5:00am Expected uptime: 6/1/2008 6:22am Contact for more information:ITS Service Desk 756-7000 Additional info: --- BR>Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 06:22:52 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Contact for more information:ITS Service Desk 756-7000 Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:48:20 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description:The complete Portal(my.calpoly.edu) is not available
When: 05/21/08 at 8:45am Expected uptime: 05/21/08 at 9:45am Resolution or work-around:Partial portal is available Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:To be determined Last Update: 05/21/2008 08:50 Submitted/Last updated by: JBG ITS Service Desk - 05/21/2008 09:24:22 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - limited functionality due to database issue
When: 08:50 When discovered: 08:50 Expected uptime: 09:20 Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:12:12 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 08:42:27 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:04 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - RESOLVED - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:31 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: Hardware Maintenance Complete - RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 09:35:48 |
| 05/18/08 Sun | Blackboard |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:56:30 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:18:43 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:19:32 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Additional info: [URL Reference or other document] --- Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 15:59:01 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 16:01:34 |
| 05/07/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of a patch.
When: 5/7/08 at 8:00 PM Expected uptime: 5/7/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 05/05/2008 09:06 Submitted by: GLW, ITS-CCS/CMS - 05/05/2008 09:06:53 |
| 05/05/08 Mon | PolyData |
Symptom/Description: PolyProfile users reporting an "inconsistent data type" error under the enrollment history section. As a result, no enrollments are displayed. ** UPDATE: Problem was resolved and PolyProfile now displaying correctly **
When: 5/4/08 1:00 pm When discovered: 5/5/08 8:00 am Expected uptime: 5/5/08 8:00 am Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Structure of underlying PolyData table was changed. Last Update: 05/05/2008 10:53 Submitted/Last updated by: ISI/MER - 05/05/2008 11:02:58 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:(RESOLVED)Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 09:28:32 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM was down for a release upgrade, it is now available.
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 2:30 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 14:43 Updated by: GLW, ITS-CCS/CMS - 05/04/2008 14:42:58 |
| 05/02/08 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 5/1/08.
When: 5/3/08 Expected uptime: 5/5/08 7:00 am More info: Any new persons added to source databases after 5/1/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu Root cause: PeopleSoft will be down due to scheduled software upgrade. Last Update: 5/2/08 4:00 pm Submitted/Last updated by: ISI-LKS - 05/02/2008 16:11:06 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:38:53 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:25:00 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:26:43 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for a release upgrade
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 5:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 15:47 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 15:48:11 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:42:18 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: Registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:43:23 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:37:16 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: (Resolved) PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 03:30 pm Submitted/Last updated by: JBG ITS - 05/01/2008 15:00:29 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 11:00 AM Submitted/Last updated by: KKH ITS - 05/01/2008 11:32:54 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:27:51 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: All instances of PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is up Sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error encountered - Authorization Error -- Contact your Security Administrator Root cause: Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:04:35 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:15:32 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:19:41 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Submitted/Last updated by: KKH ITS - 04/30/2008 14:11:39 |
| 04/30/08 Wed | PeopleSoft FS |
Description: PeopleSoft Environment will be down for migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for migration of the UNIX process scheduler. Last Update: 04/29/2008 10:20 Submitted by: GLW, ITS_CCS/CMS - 04/29/2008 10:21:00 |
| 04/30/08 Wed | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for installation of local modifications and migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and migration to the new UNIX process scheduler. Last Update: 04/29/2008 10:03 Submitted by: GLW< ITS-CCS/CMS - 04/29/2008 10:06:46 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:50:25 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 5:15 PM Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 17:07:07 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:46:42 |
| 04/24/08 Thu | PeopleSoft HCM |
Symptom/Description: PeopleSoft SA is down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Expected uptime: 04/24/08 Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 --- Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:38:33 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) now active When: 04/24/08 When discovered: 04/24/08 09:00 pm Resolution or work-around: All production jobs processing as usual Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 04/24/2008 09:15 pmPM Submitted/Last updated by: dss ITS-CCS Operations Production Support - 04/24/2008 21:17:32 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:48:06 |
| 04/23/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications
When: 4/23/08 at 8:00 PM Expected uptime: 4/23/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/21/2008 11:01 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 11:04:35 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:21:59 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal available
When: 04/18/2008, 05:40am When discovered: 04/18/2008, 05:15am Expected uptime: Up Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Extremely Slow Response Time from server Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:41:45 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Polydata Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:20:09 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: As of 11:30 AM, data through the end of business day on 4/15/08 has been restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:30 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:27:54 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal is currently unavailable
When: 04/18/2008, 05:30am When discovered: 04/18/2008, 05:15am Expected uptime: Unknown at this time, next update at 6:30am Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Unknown at this time Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:32:35 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW, ITS-CCS/CMS - 04/14/2008 09:50:35 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW< ITS-CCS/CMS - 04/14/2008 09:49:22 |
| 04/15/08 Tue | PolyData |
Symptom/Description: Polydata HR build is running late.
When: 4/15/2008 7:53am When discovered: 4/15/2008 7:30am Expected uptime: 4/15/2008 9:00am Resolution or work-around: Data through the end of business day on 4/13/2008 is available. Once the HR build is completed at approvimately 9am data through the end of business day on 4/14/2008 will be available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 04/15/2008 07:51 Submitted/Last updated by: DMW ITS-ISI - 04/15/2008 07:56:05 |
| 04/13/08 Sun | Advancement Network |
Symptom/Description: Advancement reporting tables did not build successfully. Applications in the Advancement and Alumni Networks will use data from close of business Friday, 4/11/2008. Affected applications may include (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 4/13/2008 9am When discovered: 4/13/2008 8am Expected uptime: 4/13/2008 10:30am Resolution or work-around: day-old data will be used Contact for more information: advancement-systems@calpoly.edu --- Last Update: 4/13/2008 9am Submitted/Last updated by: DRG-ISI - 04/13/2008 09:08:58 |
| 04/11/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 4/13/08 7:30 AM Expected uptime: 4/13/08 8:00 AM Resolution or work-around: None Contact for more information: dbaadmin@calpoly.edu Additional info: [URL Reference or other document] --- Root cause: Scheduled database maintenance Last Update: 04/11/2008 14:52 Submitted/Last updated by: GG-ISI/DBA - 04/11/2008 15:03:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:38:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:39:13 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg Collab Support - 04/10/2008 14:40:09 |
| 04/09/08 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for cleanup of unused tables
When: 4/9/08 at 8:00 PM Expected uptime: 4/9/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for modifying database objects Last Update: 04/08/2008 09:39 Submitted by: GLW, ITS-CCS/CMS - 04/08/2008 09:42:22 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:FIXED: Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected fix: 4/5/08 6:00am Resolution or work-around: None Contact for more information: Additional info:Canceled courses now disabled in Bb. / Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/07/2008 1:35pm Submitted/Last updated by: [TM, CTL/ITS] - 04/07/2008 13:36:40 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected fix: TBD, Blackboard is fine, extra courses displayed. Resolution or work-around: None Contact for more information: Additional info: Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/03/2008 10:45 Submitted/Last updated by: [TM, CTL/ITS] - 04/03/2008 10:58:06 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected uptime: TBD Resolution or work-around: None Contact for more information: Additional info: Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/03/2008 10:45 Submitted/Last updated by: [TM, CTL/ITS] - 04/03/2008 10:56:30 |
| 04/02/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 4/2/08 at 8:00 PM Expected uptime: 4/2/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 04/01/2008 12:25 Submitted by: GLW, ITS-AIM/CMS - 04/01/2008 12:24:50 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists should now be accessible to all professors.
When Discovered: March 31, 2008 11:10am Resolution or work-around: Systems operating normally. Root Cause: The problem stemmed from a bug in the underlying warehouse view. The problem has been patched and permissions lists and wait lists are now available. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 15:12 Submitted/Last updated by: MKH/OPS - 03/31/2008 16:18:26 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 5:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 15:43:48 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists should now be accessible to all professors.
When Discovered: March 31, 2008 11:10am Resolution or work-around: Systems operating normally, no work around is necessary. Root Cause: The problem stemmed from a bug in the underlying warehouse view. The problem has been patched and permissions lists and wait lists are now available. Contact for more information: Operations 756-5512 --- Last Update: 03/31/2008 15:12 Submitted/Last updated by: MKH/OPS - 03/31/2008 16:21:02 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 3:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 14:15:58 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 2:00pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 12:55:43 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The DBA's at UniSys are re-submitting the jobs not posted in PeopleSoft. Please continue to check your jobs and their "Posted/NotPosted" status. This is not an official notification that the report repository is working at 100%. Please try not to re-run any jobs that previously ran. The server will try to post the jobs once everything is back in order.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Please continue to check your jobs in Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:20 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 10:23:17 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: Nightly Production jobs appear to have run as scheduled, but did not post results in People Soft after 1am this morning. This problem persist with regular users submitting jobs through their own accounts, not using ControlM.
When: 27Mar2008, 08:15am When discovered: 27Mar2008, 08:15am Resolution or work-around: None at this time, will update as soon as more is known. Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time, working with CMS Long beach and UniSys. Last Update: 03/26/2008 08:55 Submitted/Last updated by: RjP, Ops 6-5512 - 03/26/2008 08:55:55 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: Nightly Production jobs appear to have run as scheduled, but did not post results in People Soft after 1am this morning.
When: 27Mar2008, 08:15am When discovered: 27Mar2008, 08:15am Resolution or work-around: None Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time Last Update: 03/26/2008 08:35 Submitted/Last updated by: RjP, Ops 6-5512 - 03/26/2008 08:40:05 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: There is a problem with the report repository. The jobs are running successfully but not posting. When the report repository comes back up it will try to post the jobs. Please avoid running any more jobs until this server comes back up.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: When the server comes back up, it will try to post. Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time, working with CMS Long beach and UniSys. Last Update: 03/26/2008 09:25 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 09:25:30 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The DBA's at UniSys are re-submitting the jobs not posted in PeopleSoft. Please continue to check your jobs and their "Posted/NotPosted" status. This is not an official notification that the report repository is working at 100%. Please try not to re-run any jobs that previously ran. They will try to post once everything is back in order.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Please continue to check your jobs in Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:20 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 10:22:04 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The PeopleSoft jobs should all have posted by now. Please check Process Monitor. CMS checked with other campuses and they are also working.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Should any of your jobs show "not posted" try "re-sending" from Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:55 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 11:01:29 |
| 03/26/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCMwill be down for installation of local modifications and a patch.
When: 3/26/08 at 6:00 PM Expected uptime: 3/26/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/24/2008 12:25 Submitted by: GLW, ITS-CCS/CMS - 03/24/2008 12:24:41 |
| 03/26/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCMwill be down for installation of local modifications and a patch.
When: 3/26/08 at 8:00 PM Expected uptime: 3/26/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/24/2008 12:25 Submitted by: GLW, ITS-CCS/CMS - 03/24/2008 13:11:01 |
| 03/23/08 Sun | Advancement Network |
Symptom/Description: Web sites hosted on University Advancement web server will be unavailable during scheduled maintenance. Web sites impacted include advancement, advance-web, almostalumni, alumni, homecoming, phonathon, and plannedgiving.
When: 3/23/08 6:00 am Expected uptime: 3/23/08 12:00 pm Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: CSA performing maintenance to swap the network cable to different panels. Last Update: 03/20/2008 15:47 Submitted/Last updated by: ISI-MER - 03/20/2008 15:52:07 |
| 03/19/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modifications.
When: 3/19/08 at 8:00 PM Expected uptime: 3/19/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 03/17/2008 10:45 Submitted by: GLW, ITS-CCS/CMS - 03/17/2008 10:45:26 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:24:02 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Unavailable
When: 03/18/2008 03:12pm When discovered: 03:15pm Expected uptime: next update at 04:30pm. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 15:38 Submitted/Last updated by: ruc, ops - 03/18/2008 15:35:17 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Continue to be Unavailable.
When: 03/18/2008 04:30pm When discovered: 03:15pm Expected uptime: next update at 06:30pm. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined - CMS tracking #115144 Last Update: 03/18/2008 16:38 Submitted/Last updated by: ruc, OPS - 03/18/2008 16:38:48 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: update in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:35:20 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: update in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:34:26 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: ***Services Available***
CMS PeopleSoft- Production, Test and Dev are now available. Services have been restored to the Production and Non-Production environments by disabling access to the concurrent user’s monitoring system. Access to the Unisys Data Center including VPN, SSH, SQL, and Web are now available. NetBackup and cloning services are also available. When: 03/18/2008 10:15pm When discovered: 03:15pm Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause:Further analysis is required in determining the actual root cause. To Be Determined - CMS tracking #115144 Last Update: 03/18/2008 10:30 Submitted/Last updated by: MKH, OPS - 03/18/2008 23:05:51 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:21:09 |
| 03/12/08 Wed | PolyData |
Description: UPDATE:PolyData Data Warehouse HCM refresh started at 3:00pm. Other sources to be extracted later tonight(including but not limited to ASI, CPC, PolyCard, Finance, Housing).
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: HCM data refreshed as of 3:00pm 3/12/08. More Info: Any new persons added to HCM after 3:00pm 3/12/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/12/2008 3:44pm Submitted/Last updated by: tmay-ISI - 03/12/2008 15:50:31 |
| 03/12/08 Wed | PolyData |
Description: UPDATE:PolyData Data Warehouse HCM refresh started at 3:00pm. Other sources to be extracted later tonight(including but not limited to ASI, CPC, PolyCard, Finance, Housing).
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: HCM data refreshed as of 3:00pm 3/12/08. More Info: Any new persons added to HCM after 3:00pm 3/12/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/12/2008 3:44pm Submitted/Last updated by: tmay-ISI - 03/12/2008 15:51:17 |
| 03/12/08 Wed | PolyData |
Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/11/08.
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: Next refresh - 3/14/08 at 5:30am More Info: Any new persons added to source databases after 3/11/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/11/2008 11:09 Submitted/Last updated by: tmay-ISI - 03/11/2008 11:17:00 |
| 03/12/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM 8.9 Production will be down for installation of local modifications and patches. Note the extended hours due to the large number of campus mods and patches.
When: 3/12/08 at 6:00 PM Expected uptime: 3/12/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/10/2008 12:35 Submitted by: GLW, ITS-CCS/CMS - 03/11/2008 09:13:55 |
| 03/12/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM 8.9 Production will be down for installation of local modifications and patches.
When: 3/12/08 at 8:00 PM Expected uptime: 3/12/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/10/2008 12:35 Submitted by: GLW, ITS-CCS/CMS - 03/10/2008 12:33:42 |
| 03/11/08 Tue | PolyData |
Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/11/08.
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: Next refresh - 3/14/08 at 5:30am More Info: Any new persons added to source databases after 3/11/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/11/2008 11:09 Submitted/Last updated by: tmay-ISI - 03/11/2008 11:15:59 |
| 03/09/08 Sun | PolyData |
Symptom/Description: ** Services are now available*** Applications powered by the PolyData BI Environment will be unavailable including (but not limited to) PolyProfile, Identity Lookup Tool, PolyData Reports, and Discoverer Pilot.
When: 3/9/08 6:00 AM Expected uptime: 3/9/08 9:00 AM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 03/9/2008 9:00 am Submitted/Last updated by: LLN/ISI - 03/09/2008 09:01:50 |
| 03/09/08 Sun | Advancement Network |
Symptom/Description: ** Services are now available*** Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 3/9/08 6:00 am Expected uptime: 3/9/08 9:00 am Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 3/9/08 9:00 am Submitted/Last updated by: LLN/ISI - 03/09/2008 09:00:38 |
| 03/09/08 Sun | PolyData |
Symptom/Description:Applications powered by the PolyData BI Environment will be unavailable including (but not limited to) PolyProfile, Identity Lookup Tool, PolyData Reports, and Discoverer Pilot.
When: 3/9/08 6:00 AM Expected uptime: 3/9/08 12:00 PM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 03/7/2008 10:15 am Submitted/Last updated by: MER/ISI - 03/07/2008 10:38:14 |
| 03/09/08 Sun | Advancement Network |
Symptom/Description: Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 3/9/08 6:00 am Expected uptime: 3/9/08 12:00 pm Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 3/7/08 10:40 am Submitted/Last updated by: MER/ISI - 03/07/2008 10:39:52 |
| 03/07/08 Fri | PeopleSoft HCM |
Description: PeopleSoft Environment was down for the installation of HCM Release 8.90.070 and subsequent patches. It is now AVAILABLE.
When: 3/7/08 at 5:00 PM Expected uptime: 3/10/08 at 7:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Not available --- Root cause: Required for installation of software releases. Last Update: 03/09/2008 17:40 Last Updated by: GLW, ITS-CCS/CMS - 03/09/2008 17:40:50 |
| 03/07/08 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/6/08.
When: 3/8/08 Expected uptime: 3/10/08 7:00 am More info:Any new persons added to source databases after 3/6/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft will be down due to scheduled software upgrade. Last Update: 03/05/08 15:30 Submitted/Last updated by: ISI-MER - 03/05/2008 15:48:21 |
| 03/07/08 Fri | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for the installation of HCM Release 8.90.070 and subsequent patches.
When: 3/7/08 at 5:00 PM Expected uptime: 3/10/08 at 7:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Not available --- Root cause: Required for installation of software releases. Last Update: 02/25/2008 13:05 Submitted by: GLW, ITS-CCS/CMS - 02/25/2008 13:05:34 |
| 03/06/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables have now been refreshed for data through the end of the business day on 3/5/08.
When: 3/6/2008 When discovered: 3/6/2008 7:00am Resolution or work-around: Data through the end of business day on 3/5/08 has been restored from an alternate source. Expected uptime: 8:30 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Nightly source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/6/2008 8:15 am Submitted/Last updated by: LKS-ISI - 03/06/2008 08:19:26 |
| 03/06/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/5/08.
When: 3/6/2008 When discovered: 3/6/2008 7:00am Resolution or work-around: Data through the end of business day on 3/4/2008 is available. Expected uptime: 8:30 am - Data through the end of business day on 3/5/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/6/2008 8:00 am Submitted/Last updated by: LKS-ISI - 03/06/2008 08:00:16 |
| 03/05/08 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/4/08.
When: 3/5/2008 When discovered: 3/5/2008 7:00am Resolution or work-around: Data through the middle of business day (1:30pm) on 3/4/2008 is available. Expected uptime: 3/6/2008 8:00 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/5/2008 7:45 am Submitted/Last updated by: LKS-ISI - 03/05/2008 07:51:30 |
| 03/04/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/3/08.
When: 3/4/2008 When discovered: 3/4/2008 7:00am Resolution or work-around: Data through the start of business day (10:00am) on 3/3/2008 is available. Expected uptime: 3/5/2008 8:00 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/4/2008 8:00 am Submitted/Last updated by: LKS-ISI - 03/04/2008 08:02:38 |
| 03/02/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 2/26/08 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:40:18 |
| 03/02/08 Sun | Advancement Network |
Symptom/Description: Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Advance C/S, Advance Web Access, Donor Acknowledgments, Gift Receipts, Web Reporting, and Lost Alumni Listing.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 02/26/2008 14:41 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:46:04 |
| 03/02/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 2/26/08 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:39:01 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables have now been refreshed for data through the end of business day on 2/28/08.
When: 2/29/2008 11:45 am When discovered: 2/29/2008 7:00am Resolution or work-around: Data through the end of business day on 2/28/2008 has been restored from an alternate source. Expected uptime: 11:45 am - Data through the end of business day on 2/28/08 is now available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Nightly source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/28/2008 11:50 am Submitted/Last updated by: LKS-ISI - 02/29/2008 11:56:26 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/28/08.
When: 2/29/2008 When discovered: 2/29/2008 7:00am Resolution or work-around: Data through the end of business day on 2/27/2008 is available. Expected uptime: 8:00 am 3/1/2008 Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/28/2008 7:45 am Submitted/Last updated by: LKS-ISI - 02/29/2008 07:47:22 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/28/08.
When: 2/29/08 When discovered: 2/29/08 7:00 am Resolution or work-around: Data through the end of business day on 2/27/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. The alternate source pull did not complete either. Last Update: 02/29/2008 07:41 Submitted/Last updated by: DMW ITS-ISI - 02/29/2008 07:43:41 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Portal experiencing problems....Minimum Portal page available at this time
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 02/28/2008 07:43 Submitted/Last updated by: RjP,Ops - 02/28/2008 07:45:39 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Limited Portal view is available. Access to eVote, CPReg, PeopleSoft, and other applications is available.
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Next update at 9:00 AM Contact for more information: Ops, 6-5512 --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 08:45 Submitted/Last updated by: RM ITS/ISI - 02/28/2008 08:46:06 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Normal my.calpoly.edu service is restored.
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: 9:00am Contact for more information: Ops, 6-5512 --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 09:00 Submitted/Last updated by: RM ITS/ISI - 02/28/2008 09:03:39 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Normal my.calpoly.edu service is restored. PASS is available.
When: 2/28/2008 10:00 am When discovered: 2/28/2008 9:35am Expected uptime: 2/28/2008 10:00am Resolution or work-around: "Portal Unavailable" page was up for access to CPReg, Blackboard, etc. Contact for more information: OPS Additional info: --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 10:08 Submitted/Last updated by: DLM ITS/ISI - 02/28/2008 10:13:57 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Portal experiencing problems....Minimum Portal page available at this time
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Unknown at this time, Next update at 9:30 AM Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 02/28/2008 07:43 Submitted/Last updated by: RjP,Ops - 02/28/2008 08:31:45 |
| 02/27/08 Wed | PolyData |
Symptom/Description: DATA HAS NOW BEEN REFRESHED THROUGH THE END OF THE BUSINESS DAY ON 2/26/08. (Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08. )
When discovered: 2/27/2008 7:30am Uptime: 8:00 am - Data through the end of business day on 2/26/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 8:00 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:59:41 |
| 02/27/08 Wed | PolyData |
Symptom/Description: DATA HAS NOW BEEN REFRESHED THROUGH THE END OF THE BUSINESS DAY ON 2/26/08. (Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08. )
When discovered: 2/27/2008 7:30am Expected uptime: 8:00 am - Data through the end of business day on 2/26/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 8:00 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:59:03 |
| 02/27/08 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08.
When discovered: 2/27/2008 7:30am Expected uptime: 8:00 am - Data through the end of business day on 2/26/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 7:40 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:43:25 |
| 02/27/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and a patch.
When: 2/27/08 at 8:00 PM Expected uptime: 2/27/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/25/2008 11:14 Submitted by: GLW, ITS-CCS/CMS - 02/25/2008 11:19:20 |
| 02/26/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/08.
When: 2/26/2008 When discovered: 2/26/2008 7:00am Resolution or work-around: Data through the end of business day on 2/24/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/26/2008 7:15 am Submitted/Last updated by: DM-ISI - 02/26/2008 07:23:36 |
| 02/26/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/08.
When: 2/26/2008 When discovered: 2/26/2008 7:00am Resolution or work-around: Data through the end of business day on 2/24/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/26/2008 7:15 am Submitted/Last updated by: DM-ISI - 02/26/2008 07:22:24 |
| 02/24/08 Sun | MyCalPoly |
Symptom/Description: Portal will be down and will have the "limited layout" page available, due to maintenance on the PolyData servers
When: Sunday, Feb 24 7:30am-8:30am When discovered: n/a Expected uptime: 8:30am Resolution or work-around: none Contact for more information: mycp@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/22/2008 14:54 Submitted/Last updated by: jman ISI - 02/22/2008 15:07:58 |
| 02/22/08 Fri | PolyData |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 2/21/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 2/22/08 When discovered: 2/22/08 7:30am Expected uptime: 2/22/08 noon Resolution or work-around: Information for existing persons is correct as of 2/21/08. NEW persons will be added in the next update scheduled for 2/22/08 noon. Contact for more information: dwadmin@calpoly.edu --- Root cause: Data for Identity Management failed sanity checks due to business rule changes. Last Update: 2/22/08 9:20 Submitted/Last updated by: DM, ITS-ISI - 02/22/2008 09:24:23 |
| 02/22/08 Fri | PolyData |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 2/21/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 2/22/08 When discovered: 2/22/08 7:30am Uptime: 2/22/08 10:00am Resolution or work-around: Information for existing persons was updated at 2/22/08 10:00am. Contact for more information: dwadmin@calpoly.edu --- Root cause: Data for Identity Management failed sanity checks due to business rule changes. Last Update: 2/22/08 9:20 Submitted/Last updated by: DM, ITS-ISI - 02/22/2008 10:26:55 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: Sunday, Feb 24 7:00am-9:00am When discovered: n/a Expected uptime: 9:00am Resolution or work-around: none Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/21/2008 17:02 Submitted/Last updated by: tmay ISI - 02/21/2008 17:08:57 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: Sunday, Feb 25 7:00am-9:00am When discovered: n/a Expected uptime: 9:00am Resolution or work-around: none Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/21/2008 17:02 Submitted/Last updated by: tmay ISI - 02/21/2008 17:06:39 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/20/08.
When: 2/21/2008 When discovered: 2/21/2008 8:00am Resolution or work-around: Data through the end of business day on 2/19/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/21/2008 8:20 am Submitted/Last updated by: DRG-ISI - 02/21/2008 08:20:56 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 is not Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:08 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:14:55 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 is not Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:04 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:15:48 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:"RESOLVED" PeopleSoft HCM 8.9 is now Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:30 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:29:53 |
| 02/20/08 Wed | PeopleSoft HCM | Description: PeopleSoft HCM will be down for installation of local modifications and patches. When: 2/20/08 at 8:00 PM Expected uptime: 2/20/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/19/2008 07:55 Submitted by: mp, ITS-CCS/CMS - 02/19/2008 07:55:47 - 02/19/2008 07:55:38 |
| 02/20/08 Wed | PeopleSoft HCM |
Symptom/Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/20/08 at 8:00 PM Expected uptime:2/20/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/19/2008 07:56 Submitted/Last updated by: mp its/cc/cms - 02/19/2008 07:59:15 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/30/2008 is available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: MER-ISI - 02/19/2008 09:20:28 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/18/08. This has now been resolved and data is available through end of business day on 2/18/2008.
When: 2/19/2008 When discovered: 2/19/2008 8:30 am Resolution or work-around: Data through the end of business day on 2/18/2008 is now available. Expected uptime: 10:00 am - Data through the end of business day on 2/18/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Data has now been updated. Last Update: 2/19/2008 10:00 am Submitted/Last updated by: LKS-ISI - 02/19/2008 09:59:57 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/18/08.
When: 2/19/2008 When discovered: 2/19/2008 8:30 am Resolution or work-around: Data through the end of business day on 2/17/2008 is available. Expected uptime: 10:00 am - Data through the end of business day on 2/18/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/19/2008 9:30 am Submitted/Last updated by: LKS-ISI - 02/19/2008 09:34:38 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is not Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:To be Determined Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 15:00 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:23:17 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is NOW Available (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:30am Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:34:31 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is Now Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:3:30pm Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 3:30pm Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 16:52:22 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is not Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:To be Determined Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 15:00 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:21:54 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is Now Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:3:30pm Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 3:30pm Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:32:44 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is Unavailable (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:05 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:22:32 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is Unavailable (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:05 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:24:05 |
| 02/13/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/13/08 at 8:00 PM Expected uptime: 2/13/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/12/2008 13:10 Submitted by: mp, ITS-CCS/CMS - 02/12/2008 13:17:47 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESSOLVED" ALL CMS HCM8.9 are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS CENTRAL is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:46:42 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESOLVED" ALL CMS HCM 8.9 are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS Central is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:48:08 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESOLVED" ALL CMS HCM 8.9 Systems are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS Central is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:49:18 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 10:55a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:05:24 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 sy 10:55 a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 10:59:26 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" ...All CMS PeopleSoft Systems are NOW AVAILABLE,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 1:55pm Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:57:43 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:31:52 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 12:10 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:07:50 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:31:06 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 10:55a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:02:14 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description: "BACKUP" ...All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 1:50pm Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:50:34 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 12:10 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:13:44 |
| 02/08/08 Fri | PolyData |
Symptom/Description: ALERT: Brio Query may produce unreliable results when running on a local workstation. While the number of rows returned is accurate there may be some columns of data appearing to be blank when data should be present.
When: 2/8/2008 When discovered: 2/7/2008 Expected uptime: n/a Resolution or work-around: Use Brio Query from within the ITS supported WTS environment. The issue listed above is not present when using Brio within WTS. Contact for more information: polydata@calpoly.edu Additional info: www.polydata.calpoly.edu - Known Issues --- Root cause: Incompatibility between Brio Query and other workstation software. Must use the ODBC connection in the Brio OCE's. Last Update: 02/08/2008 5:08pm Submitted/Last updated by: tmay-ISI 5:08pm - 02/08/2008 17:08:25 |
| 02/08/08 Fri | PolyData |
Symptom/Description: ALERT: Brio Query may produce unreliable results when running on local workstations.
When: 2/7/2008 When discovered: 2/6/2008 Expected uptime: n/a Resolution or work-around: Use Brio Query within WTS environment. Contact for more information: polydata@calpoly.edu Additional info: See www.polydata.calpoly.edu - Known Issues --- Root cause: Incompatibility between Brio Query and other workstation software. Last Update: 02/08/2008 4:00pm Submitted/Last updated by: tmay-ISI 4:00pm 2/8/2008 - 02/08/2008 15:57:30 |
| 02/07/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/6/08.
When: 2/6/08 When discovered: 2/7/08 Resolution or work-around: Data through the end of business day on 2/5/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 02/07/2008 07:58 Submitted/Last updated by: dmw its-isi - 02/07/2008 08:02:47 |
| 02/07/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/6/08.
When: 2/6/08 When discovered: 2/7/08 7:30am Resolution or work-around: Data through the end of business day on 2/5/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 02/07/2008 07:58 Submitted/Last updated by: dmw its-isi - 02/07/2008 08:03:41 |
| 02/06/08 Wed | MyCalPoly |
Symptom/Description: Portal is available
When: 06Feb2008, 08:00 When discovered: 06Feb2008, 08:30 Contact for more information: Ops, 6-5512 --- Root cause: CAS (Authentication)not available Last Update: 02/06/2008 08:09 Submitted/Last updated by: RjP, Ops - 02/06/2008 08:31:14 |
| 02/06/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/6/08 at 8:00 PM Expected uptime: 2/6/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/04/2008 15:10 Submitted by: GLW, ITS-CCS/CMS - 02/04/2008 15:14:01 |
| 02/01/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/30/2008 is available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: MER-ISI - 02/01/2008 08:20:03 |
| 02/01/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
UPDATE: Data through the end of business day on 1/31/08 has been restored from an alternate source.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/31/2008 is now available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: DMW-ISI - 02/01/2008 08:34:26 |
| 01/30/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM production (formerly HRSA) will be down for installation of local modifications and a patch.
When: 1/30/08 at 8:00 PM Expected uptime: 1/30/08 at Midnight Work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. These particular COMRs and patch are part of the Absence Management implementation. Last Update: 01/28/2008 10:20 Submitted by: GLW, ITS-CCS/CMS - 01/28/2008 10:23:57 |
| 01/29/08 Tue | PeopleSoft HCM |
Description: PeopleSoft Environment was down for an Application Server Restart
When: 1/29/08 at 7:30 PM Expected uptime: 1/29/08 at 8:05 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required to make new portal content available to support existing business practices. Last Update: 01/29/2008 17:33 Submitted by: GLW, ITS-CCS/CMS - 01/29/2008 20:32:31 |
| 01/29/08 Tue | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for an Application Server Restart
When: 1/29/08 at 6:00 PM Expected uptime: 1/29/08 at 7:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required to make new portal content available to support existing business practices. Last Update: 01/29/2008 17:33 Submitted by: GLW, ITS-CCS/CMS - 01/29/2008 17:36:14 |
| 01/27/08 Sun | PolyData |
Symptom/Description: PolyData Data Warehouse and supported applications will be unavailable due to changes necessary to support PeopleSoft 8.9 upgrade. Impacted applications include (but not limited to) Brio, PolyProfile, My Cal Poly Portal content, and Service Delivery/Provisioning applications. Finance data/queries will not be impacted by this upgrade. UPDATE: PolyData upgrade is complete. The data warehouse is now available.
When: 1/27/08 6:00 am Expected uptime: 1/27/08 2:00 pm Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft 8.9 Upgrade Last Update: 01/28/2008 12:04pm Submitted/Last updated by: TMM ITS-ISI - 01/27/2008 12:05:07 |
| 01/27/08 Sun | PolyData |
Symptom/Description: PolyData Data Warehouse and supported applications will be unavailable due to changes necessary to support PeopleSoft 8.9 upgrade. Impacted applications include (but not limited to) Brio, PolyProfile, My Cal Poly Portal content, and Service Delivery/Provisioning applications. Finance data/queries will not be impacted by this upgrade.
When: 1/27/08 6:00 am Expected uptime: 1/27/08 2:00 pm Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft 8.9 Upgrade Last Update: 01/22/2008 13:18 Submitted/Last updated by: MER ITS-ISI - 01/22/2008 13:32:44 |
| 01/19/08 Sat | PolyData |
Symptom/Description: The PolyData data warehouse will complete the build late on Saturday, January 19. ** UPDATE: Build completed successfully for data through the end of business on January 18, 2008 **.
When: January 19, 2008 When discovered: Expected uptime: 10:30am January 19 Resolution or work-around: Use day-old data until the refresh is complete. Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: PeopleSoft HCM 8.9 Upgrade. The data warehouse will not be able to begin the build at the normal time. It is anticipated that the build will be 2 hours later than normal at a minimum. Last Update: 01/19/2008 16:23 Submitted/Last updated by: MER ITS-ISI - 01/19/2008 14:24:29 |
| 01/19/08 Sat | PolyData |
Symptom/Description: The PolyData data warehouse will complete the build late on Saturday, January 19.
When: January 19, 2008 When discovered: Expected uptime: 8:00am January 19 Resolution or work-around: Use day-old data until the refresh is complete. Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: PeopleSoft HCM 8.9 Upgrade. The data warehouse will not be able to begin the build at the normal time. It is anticipated that the build will be 2 hours later than normal at a minimum. Last Update: 01/18/2008 14:23 Submitted/Last updated by: TMM ITS-ISI 1/18/08 2:35pm - 01/18/2008 14:34:15 |
| 01/11/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/10/08.
When: 1/10/08 20:48 When discovered: 1/11/08 8:00am Resolution or work-around: Data through the end of business day on 1/9/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 01/11/2008 08:26 Submitted/Last updated by: DMW ITS-ISI - 01/11/2008 08:30:43 |
| 01/11/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/10/08. ** UPDATE: Data through the end of business day on 1/10/08 is now available. **
When: 1/10/08 20:48 When discovered: 1/11/08 8:00am Resolution or work-around: Data through the end of business day on 1/10/08 is now available Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 01/11/2008 08:26 Submitted/Last updated by: DMW ITS-ISI - 01/11/2008 09:40:38 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees. ** UPDATE: All locator information is now displaying correctly for CPC/ASI employees **
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Recent change to the Telebill system caused data pulls to the Data Warehouse to fail. Last Update: 01/04/2008 8:15 Submitted/Last updated by: MER-ISI - 01/04/2008 08:15:09 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees.
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Last Update: 01/03/2008 13:27 Submitted/Last updated by: MER-ISI - 01/03/2008 13:35:53 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees.
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Recent change to the Telebill system caused data pulls to the Data Warehouse to fail. Last Update: 01/03/2008 13:27 Submitted/Last updated by: MER-ISI - 01/03/2008 13:37:28 |
| 12/21/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/20/07.
When: 12/21/2007 When discovered: 12/21/2007 5:30am Resolution or work-around:Data through the end of business day on 12/17/2007 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 12/21/2007 05:38 Submitted/Last updated by: DRG-ISI - 12/21/2007 05:43:13 |
| 12/20/07 Thu | PolyData |
Symptom/Description:Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/19/07.
When: 12/20/2007 When discovered: 12/20/2007 5:30am Resolution or work-around: Data through the end of business day on 12/17/2007 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 12/20/2007 05:42 Submitted/Last updated by: DRG-ISI - 12/20/2007 05:46:38 |
| 12/19/07 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/18/07.
When: 12/19/2007 When discovered: 12/19/2007 8:00am Resolution or work-around: Data through the end of business day on 12/17/2007 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 12/19/2007 8:27 am Submitted/Last updated by: MER-ISI 12/19/2007 8:27 am - 12/19/2007 08:28:04 |
| 12/19/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of a patch.
When: 12/19/07 at 8:00 PM Expected uptime: 12/19/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 12/17/2007 10:46 Submitted by: GLW, ITS-CCS/CMS - 12/17/2007 10:47:26 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07. ** UPDATE: Data through the end of business day on 12/13/07 is now available. **
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:55:10 |
| 12/14/07 Fri | Blackboard |
Symptom/Description: Blackboard Scheduled Maintenance DONE
When: Wed. Dec. 12 5PM - Fri. Dec. 14 11AM Expected uptime: Fri. Dec. 14 11AM Resolution or work-around: none Contact for more information: Service Desk - 756-7000 Additional info: Blackboard is now available. --- Root cause: New backup system Last Update: 12/14/2007 11:16 Submitted/Last updated by: TM: ITS, CS - 12/14/2007 11:17:46 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07. ** UPDATE: Data through the end of business day on 12/13/07 is now available. **
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:37:21 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07. ** UPDATE: Data through the end of business day on 12/14/07 is now available. **
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:36:42 |
| 12/14/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 12/13/07.
When: 12/14/2007 When discovered: 12/14/2007 8:00am Resolution or work-around: Data through the end of business day on 12/12/2007 is available. Expected uptime: 9:45 am - Data through the end of business day on 12/13/07 will be restored for an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 04/16/2007 07:54 Submitted/Last updated by: MER-ISI 12/14/2007 9:10 am - 12/14/2007 09:20:51 |
| 12/12/07 Wed | Blackboard |
Symptom/Description: Blackboard Scheduled Maintenance DONE
When: Wed. Dec. 12 5PM - Fri. Dec. 14 11AM Expected uptime: Fri. Dec. 14 11AM Resolution or work-around: none Contact for more information: Service Desk - 756-7000 Additional info: Blackboard is now available. --- Root cause: New backup system Last Update: 12/14/2007 11:16 Submitted/Last updated by: TM: ITS, CS - 12/14/2007 11:17:15 |
| 12/12/07 Wed | Blackboard |
Symptom/Description: Scheduled Maintenance
When: Wed. Dec. 12 5PM - Sun. Dec. 16 Noon Expected uptime: Sun. Dec. 16 Noon Resolution or work-around: none Contact for more information: Service Desk - 756-7000 Additional info: Installing new backup system, patches and full backup. --- Root cause: New backup system Last Update: 12/12/2007 10:52 Submitted/Last updated by: TM: ITS, CS - 12/12/2007 10:55:54 |
| 12/10/07 Mon | Master Calendar |
Symptom/Description: events.calpoly.edu is now reachable
When discovered: 12/10/2007 0900 Expected uptime: 12/10/2007 1030 --- Root cause: shared server not running on phobos application server after maintenance and wrong httpd running. Last Update: 12/10/2007 09:49 Submitted/Last updated by: JPP, ITS - 12/10/2007 10:27:40 |
| 12/10/07 Mon | Master Calendar |
Symptom/Description: events.calpoly.edu is unreachable
When discovered: 12/10/2007 0900 Expected uptime: 12/10/2007 1030 --- Root cause: shared server not running on phobos application server. Last Update: 12/10/2007 09:49 Submitted/Last updated by: JPP, ITS - 12/10/2007 09:51:19 |
| 12/10/07 Mon | Master Calendar |
Symptom/Description: events.calpoly.edu is now reachable
When discovered: 12/10/2007 0900 Expected uptime: 12/10/2007 1030 --- Root cause: shared server not running on phobos application server. Last Update: 12/10/2007 09:49 Submitted/Last updated by: JPP, ITS - 12/10/2007 10:26:28 |
| 12/09/07 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 12/9/2007 6:00 AM Expected uptime: 12/9/2007 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled Solaris patches Last Update: 12/08/2006 14:25 Submitted/Last updated by: ISI-MER - 12/06/2007 15:06:45 |
| 12/09/07 Sun | Advancement Network |
Symptom/Description: Advance C/S and Advance Web Access unavailable. Also Advancement Network including Donor Acknowledgments, E-mail Forwarding Account Maintenance, E-mail Forwarding refresh to mail server, Events Registration, Gift Receipts, Lost Alumni Listing, Online Giving, Online Memberships, Output Tracking, Web Reporting, Gift Audit Log, and Report Repository.
When: 12/9/2007 6:00 AM Expected uptime: 12/9/2007 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled Solaris patches Last Update: 12/08/2006 14:25 Submitted/Last updated by: ISI-MER - 12/06/2007 15:11:08 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS (Central Authentication Service) is working
When: 12/7/07 10:25 AM When discovered: 2/7/07 10 AM Expected uptime: 2/7/07 10:25 AM Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:25 AM Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:29:36 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS - Central Authentication Service is not working (can't get into the Portal)
When: 12/7/07 10AM When discovered: 2/7/07 10AM Expected uptime: Unknown Resolution or work-around: None at this time for Portal Applications - you can use email and calendar desktop clients Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:09 Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:19:44 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS - Central Authentication Service is not working
When: 12/7/07 10AM When discovered: 2/7/07 10AM Expected uptime: Unknown Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:09 Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:12:26 |
| 12/07/07 Fri | MyCalPoly |
Symptom/Description: CAS - Central Authentication Service is not working (can't get into the Portal)
When: 12/7/07 10AM When discovered: 2/7/07 10AM Expected uptime: Unknown Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7674 Root cause: TBD Last Update: 12/07/2007 10:09 Submitted/Last updated by: KKH ITS Service Desk - 12/07/2007 10:15:58 |
| 12/06/07 Thu | PeopleSoft FS |
Symptom/Description: PeopleSoft Finance will be down for an Application Server reboot due to slow response times.
When: 12/6/07 at 8:00 PM Expected uptime: 10/6/07 at 11:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Unknown at this time. CMS feels the app server restart is the best approach at this time. Last Update: 12/06/2007 16:08 Submitted by: GLW, ITS-CCS/CMS - 12/06/2007 16:09:16 |
| 11/30/07 Fri | PolyData |
Symptom/Description: Users unable to search for any students in PolyProfile. Possible impacts on other applications including WebVerify.
When: 11/30/2007 When discovered: 11/30/2007 10:00 am Expected uptime: 11/30/2007 10:30 am Resolution or work-around: Use PeopleSoft live system to search for student information. Contact for more information: polydata@calpoly.edu --- Root cause: SA Student Program table did not build successfully. Currently restoring table from last backup. Last Update: 11/30/2007 09:57 Submitted/Last updated by: ISI-MER - 11/30/2007 10:02:39 |
| 11/30/07 Fri | Master Calendar |
Symptom/Description: Events website will be unavailable during normal Sunday maintenance window.
When: 12/2/2007 0700 Expected uptime: 12/2/2007 1200 Additional info: Upgrading memory and other system tasks. --- Last Update: 11/30/2007 16:53 Submitted/Last updated by: JPP, ITS-Collab Services - 11/30/2007 17:00:47 |
| 11/30/07 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse will be unavailable for emergency reboot. This will impact (but is not limited to) applications such as PolyProfile, Brio queries, and Portal Applications such as class rosters and WebVerify.
When: 11/30/2007 6:00 PM Expected uptime: 11/30/2007 6:15 PM Resolution or work-around: None Contact for more information: dwadmin@calpoly.edu --- Root cause: Emergency maintenance Last Update: 11/30/2007 16:21 Submitted/Last updated by: ISI-MER - 11/30/2007 16:26:53 |
| 11/30/07 Fri | PolyData |
Symptom/Description: Users unable to search for any students in PolyProfile. Possible impacts on other applications including WebVerify. ** UPDATE: Problem has been resolved and all applications are functioning normally. **
When: 11/30/2007 When discovered: 11/30/2007 10:00 am Expected uptime: 11/30/2007 10:25 am Resolution or work-around: Use PeopleSoft live system to search for student information. Contact for more information: polydata@calpoly.edu --- Root cause: SA Student Program table did not build successfully. Currently restoring table from last backup. Last Update: 11/30/2007 09:57 Submitted/Last updated by: ISI-MER - 11/30/2007 10:23:39 |
| 11/29/07 Thu | PolyData |
Symptom/Description: Polydata Data Warehouse HR build did not complete successfully. When: 11/29/07 When discovered: 11/29/07 8:00 am Expected uptime: Will attempt to run during normal schedule tonight. Resolution or work-around: Data is currently available through the end of the business day on 11/27/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 11/29/2007 08:14 Submitted/Last updated by: DMW ITS-ISI - 11/29/2007 08:32:28 |
| 11/29/07 Thu | PolyData |
Symptom/Description: Polydata Data Warehouse HR build is still running
When: 11/29/07 When discovered: 11/29/07 8:00 am Expected uptime: unknown Resolution or work-around: Data is currently available through the end of the business day on 11/27/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 11/29/2007 08:14 Submitted/Last updated by: DMW ITS-ISI - 11/29/2007 08:17:44 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository Output on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post output to the Repository will not be available. --- Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:20:15 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository Output on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post output to the Repository will not be available Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:22:05 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository Output on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post output to the Repository will not be available Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:23:08 |
| 10/29/07 Mon | PeopleSoft FS |
Symptom/Description:PeopleSoft Financial Repository on CSSLN140 is Unavailable.
When: 10/29/07 8:49am Expected uptime: TBD Resolution or work-around: Contact for more information:CMS Call Center SLO (805) 756-7000 opt 3 Additional info:Any jobs that have output stored in the Repository and any current job that post to the Repository will not be available. --- Root cause:Unknow at this time. Last Update: 10/29/2007 09:01 Submitted/Last updated by: JBG ITS Service Desk/CMS Call Center. - 10/29/2007 09:13:14 |
| 10/26/07 Fri | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports) **UPDATE: All applications are restarted and functioning normally **
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: 10/25/2007 11:25 am Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Initial reports show network traffic caused a loop on prdwap02. NetAdmin tracking down cause. Last Update: 10/25/2007 11:25 Submitted/Last updated by: ISI-MER - 10/25/2007 11:26:36 |
| 10/26/07 Fri | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports) **UPDATE: All applications are restarted and functioning normally **
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: 10/25/2007 11:25 am Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu --- Root cause: See "various prod system outage", this problem linked to human error as stated in that status. Last Update: 10/25/2007 11:25 Submitted/Last updated by: Ed Netadmin - 10/25/2007 12:00:48 |
| 10/25/07 Thu | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports).
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: TBD Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu Additional Info:CSA has been contacted. --- Root cause: TBD Last Update: 10/25/2007 09:46 Submitted/Last updated by: ISI-MER - 10/25/2007 10:08:45 |
| 10/25/07 Thu | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile and MyReports).
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: TBD Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu Additional Info:CSA has been contacted and they are working with NetAdmin on possible network issues on prdwap02. --- Root cause: TBD Last Update: 10/25/2007 09:46 Submitted/Last updated by: ISI-MER - 10/25/2007 10:16:25 |
| 10/25/07 Thu | Advancement Network |
Symptom/Description: Users reporting errors and slowness when accessing applications in the Cal Poly Advancement Network (and possibly other hosted applications such as PolyProfile).
When: 10/25/2007 When discovered: 10/25/2007 9:45 am Expected uptime: TBD Resolution or work-around: Continue trying to access links and reloading pages. Problems are intermittent. Contact for more information: advancement-systems@calpoly.edu --- Root cause: TBD Last Update: 10/25/2007 09:46 Submitted/Last updated by: ISI-MER - 10/25/2007 09:49:59 |
| 10/24/07 Wed | MyCalPoly |
Symptom/Description: CAS is Unavailable. Error when trying to into the portal - CAS - Central Authentication Service, is Unavailable.
When: 10/24/07 9:30 AM When discovered: 10/24/07 9:30 AM Expected uptime: Unknown Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7000 Additional info: The ITS Portal Team is looking into the problem Last Update: 10/24/2007 09:29 Submitted/Last updated by: KKH ITS - 10/24/2007 09:34:17 |
| 10/24/07 Wed | MyCalPoly |
Symptom/Description: There was a short interuption of service - up now. CAS is Unavailable is the Error when trying to log into the portal. CAS - Central Authentication Service, is Unavailable.
When: 10/24/07 9:30 AM When discovered: 10/24/07 9:30 AM Expected uptime: 10/24/07 9:35 AM Resolution or work-around: Fixed Contact for more information: ITS Service Desk 756-7000 Additional info: The ITS Portal Team is fixed the problem Last Update: 10/24/2007 09:29 Submitted/Last updated by: KKH ITS Service Desk - 10/24/2007 09:40:49 |
| 10/24/07 Wed | MyCalPoly |
Symptom/Description: CAS is Unavailable. Error when trying to log into the portal. CAS - Central Authentication Service, is Unavailable.
When: 10/24/07 9:30 AM When discovered: 10/24/07 9:30 AM Expected uptime: 10/24/07 10:30 AM Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7000 Additional info: The ITS Portal Team is looking into the problem Last Update: 10/24/2007 09:29 Submitted/Last updated by: KKH ITS - 10/24/2007 09:35:58 |
| 10/15/07 Mon | Master Calendar |
Symptom/Description: Master Calendar - Resource25 will be down for database maintenance and repair.
When: 10/16/07 at 5:00 AM Expected uptime: 10/16/07 at 6:30 AM Resolution or work-around: None Contact for more information: GG/ISI - 801.9319 --- Root cause: Database corruption of system objects. Requires loading of new database R25PRDB. Last Update: 10/15/2007 16:23 Submitted/Last updated by: GG/ISI - 10/15/2007 16:29:47 |
| 10/10/07 Wed | Master Calendar |
Symptom/Description: Master Calendar - Resource25 will be down for database work
When: 10/10/07 at 8:00 PM Expected uptime: 10/10/07 at 10:30 PM Resolution or work-around: None Contact for more information: PA/ISI - x67134 --- Root cause: Last Update: 10/10/2007 15:10 Submitted/Last updated by: GG,DBA/ISI] - 10/10/2007 15:13:51 |
| 10/10/07 Wed | Master Calendar |
Symptom/Description: Master Calendar - Resource25 will be down for database maintenance and repair.
When: 10/10/07 at 8:00 PM Expected uptime: 10/10/07 at 10:30 PM Resolution or work-around: None Contact for more information: PA/ISI - x67134 --- Root cause: Database corruption of system objects. Requires re-cataloging and re-compilation. Last Update: 10/10/2007 15:10 Submitted/Last updated by: GG,DBA/ISI] - 10/10/2007 15:43:06 |
| 10/10/07 Wed | Master Calendar |
Symptom/Description: When: 10/10/07 at 8:00 PM Expected uptime: 10/10/07 at 10:30 PM Resolution or work-around: None Contact for more information: PA/ISI - x67134 --- Root cause: Last Update: 10/10/2007 15:10 Submitted/Last updated by: GG,DBA/ISI] - 10/10/2007 15:11:30 |
| 10/05/07 Fri | Central UNIX |
Symptom/Description: BlackBoard, Advancement, COE App, Remedy, Master Calendar (Events/R25), StuPay, Health Center, and Housing (RMS) will be unavailable Saturday, Oct 6th at 23:00 - Sunday, Oct 7th 12 noon, for database migration to new servers.
When: Saturday 10/6/2007 23:00 When discovered: Expected uptime: Sunday 10/7/2007 10:30 am Resolution or work-around: Migration work is complete, please notify the Service Desk at 756-7000 if any problems are encountered. Contact for more information: PAA/ISI x67134 Additional info: --- Root cause: Database migration to new servers is complete. Last Update: 10/07/2007 12:46 pm Submitted/Last updated by: LS/PAA/ISI - 10/07/2007 12:49:45 |
| 10/05/07 Fri | Central UNIX |
Symptom/Description: BlackBoard, Advancement, COE App, Remedy, Master Calendar (Events/R25), StuPay, Health Center, and Housing (RMS) will be unavailable Saturday, Oct 6th at 23:00 - Sunday, Oct 7th 12 noon, for database migration to new servers.
When: Saturday 10/6/2007 23:00 When discovered: Expected uptime: Sunday 10/7/2007 12 noon Resolution or work-around: Access to PeopleSoft applications will remain available through the my.calpoly.edu login page. Contact for more information: PAA/ISI x67134 Additional info: --- Root cause: Planned database migration to new servers. Last Update: 10/05/2007 08:34 Submitted/Last updated by: PAA/ISI - 10/05/2007 08:49:49 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Alumni E-mail Forwarding Service not forwarding mail to participating members. ** UPDATE: E-mail is being delivered successfully now. **
When: 9/28/2007 10:10 am When discovered: 10/1/2007 8:35 AM Expected uptime: 10/1/2007 9:30 AM Contact for more information: advancement-systems@calpoly.edu Additional info:Users have reported that mail has not been delivered since Friday, 9/28. Some mail may have been returned to sender. ISI will draft text to be sent to users notifying of outage. --- Root cause: CSA reports that after a server reboot on 10/28/07, IP tables were implemented that blocked incoming traffic from CP gateways. IP tables have been modified and traffic is flowly through server normally. Last Update: 10/01/2007 10:02 Submitted/Last updated by: ISI-MER - 10/01/2007 10:02:33 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Users of Alumni E-mail Forwarding on-line services get 'Security Alert' that the alumni-ssl.calpoly.edu security certificate is expired.
When: 10/1/2007 2:59 PM When discovered: 10/1/2007 8:30 AM Expected uptime: TBD Resolution or work-around: Bypass warning message by clicking Yes/OK when prompted. Contact for more information: advancement-systems@calpoly.edu Additional info: Central Systems has been notified and is generating certificate. Net Admin will then install certificate. --- Root cause: SSL Certificate expired today. Last Update: 10/01/2007 15:05 Submitted/Last updated by: ISI-MER - 10/01/2007 15:11:06 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Alumni E-mail Forwarding Service not forwarding mail to participating members.
When: 10/1/2007 When discovered: 10/1/2007 8:35 AM Expected uptime: TBD Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu Additional info:Users have reported that mail has not been delivered since Friday, 9/28. --- Root cause: Under investigation. We have contacted CSA for troubleshooting assistance. Last Update: 10/01/2007 08:45 Submitted/Last updated by: ISI-MER - 10/01/2007 08:48:08 |
| 10/01/07 Mon | Alumni Services |
Symptom/Description: Users of Alumni E-mail Forwarding on-line services get 'Security Alert' that the alumni-ssl.calpoly.edu security certificate is expired. ** UPDATE: Certificate renewed. Users no longer seeing warning message. **
When: 10/1/2007 2:59 PM When discovered: 10/1/2007 8:30 AM Expected uptime: 10/1/2007 4:45 PM Resolution or work-around: Bypass warning message by clicking Yes/OK when prompted. Contact for more information: advancement-systems@calpoly.edu Additional info: Central Systems has been notified and is generating certificate. Net Admin will then install certificate. --- Root cause: SSL Certificate expired today. Last Update: 10/01/2007 15:05 Submitted/Last updated by: ISI-MER - 10/01/2007 16:45:44 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal Available
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: Clarification: this was a browser configuration problem, and does not appear to affect normal use Contact for more information: Ops, 756-5512 --- Root cause: Issue does not affect normal users. Last Update: 09/22/2007 10:00 Submitted/Last updated by: RM, ISI - 09/24/2007 13:47:39 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal Available
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: Clarification: this was a browser configuration problem, and does not appear to affect normal use Contact for more information: Ops, 756-5512 --- Root cause: Issues does not affect normal users. Last Update: 09/22/2007 10:00 Submitted/Last updated by: RM, ISI - 09/24/2007 13:37:20 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal page may not be accessible via IE
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: unknown at this time Resolution or work-around: Clear your cookies from your IE browser or Use FireFox/Mozilla Contact for more information: Ops, 756-5512 --- Root cause: unknown at this time Last Update: 09/22/2007 07:40 Submitted/Last updated by: RjP, Ops - 09/22/2007 08:03:44 |
| 09/22/07 Sat | MyCalPoly |
Symptom/Description: MyCalpoly Portal page may not be accessible via IE
When: 09/22/2007, 07:40am When discovered: 9/22/2007, 07:30am] Expected uptime: unknown at this time Resolution or work-around: Use FireFox/Mozilla Contact for more information: Ops, 756-5512 --- Root cause: unknown at this time Last Update: 09/22/2007 07:40 Submitted/Last updated by: RjP, Ops - 09/22/2007 07:43:29 |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:(Development Environments) Unisys Data Center and CMS Central will be performing extended monthly maintenance.
When: 10/20/07 10:00pm Expected uptime: 10/21/07 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Accomodate Updates Last Update: 09/20/2007 11:38 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:31:46 |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 10/21/07 12:00am Expected uptime: 10/21/07 6:00pm Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Last Update: 09/20/2007 12:09 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:32:20 |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:(Development Environment) Unisys Data Center and CMS Central will be performing extended monthly maintenance.
When: 10/20/07 10:00pm Expected uptime: 10/21/07 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Accomodate Updates Last Update: 09/20/2007 11:38 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 12:00:27 |
| 09/20/07 Thu | PeopleSoft |
Symptom/Description:(Development Environment) Unisys Data Center and CMS Central will be performing extended monthly maintenance.
When: 10/20/07 10:00pm Expected uptime: 10/21/07 10:00am Resolution or work-around:None Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Install Updates. Last Update: 09/20/2007 11:38 Submitted/Last updated by: JBG CMS Call Center SLO - 09/20/2007 11:57:41 |
| 09/15/07 Sat | MyCalPoly |
Symptom/Description: MyCalPoly Portal: some users may experience access issues when using Internet Explorer When: 09/15/07, 10:00am When discovered: 09/15/07, 09:00am Resolution or work-around: see below Contact for more information: Ops, 756-5512 Last Update: 09/15/2007 09:13 Submitted/Last updated by: [RjP, Ops Due to a recent my.calpoly.edu upgrade some users with Internet Explorer may see issues in logging in to the my.calpoly.edu Portal. To resolve this problem we ask that you clear your cookies and close/re-open your browser. This should resolve the login problem. If you still have problems please call 756-7000 for assistance. - 09/15/2007 13:32:58 |
| 09/15/07 Sat | MyCalPoly |
Symptom/Description: MyCalPoly Portal not accessible via IE
When: 09/15/07, 10:00am When discovered: 09/15/07, 09:00am Resolution or work-around: see below Contact for more information: Ops, 756-5512 Last Update: 09/15/2007 09:13 Submitted/Last updated by: [RjP, Ops Due to the recent CAS upgrades, IE tends to not link properly to the MyCalPoly Portal page. To resolve this problem we ask that you clear your cookies and close/re-open your browser. This should resolve the login problem. If you still have problems please call 756-7000 for assistance. - 09/15/2007 10:15:22 |
| 09/15/07 Sat | MyCalPoly |
Symptom/Description: My.CalPoly.edu web page not accessible via IE.
When: 09/15/07, 09:15am When discovered: 09/15/07, 09:00am Expected uptime: [Date and clock time] Resolution or work-around: use Firefox Contact for more information: Ops, 756-5512 --- Root cause: Unknown at this time Last Update: 09/15/2007 09:13 Submitted/Last updated by: [RjP, Ops - 09/15/2007 09:16:14 |
| 09/10/07 Mon | PolyData |
Symptom/Description: SA Academic Probation/Disqualification (AP/DQ) reports contained invalid data from PeopleSoft. All data has been removed from PolyData tables until the data is replaced.
When: 9/6/07 2:30pm When discovered: 9/10/07 4:30pm Expected uptime: TBD Resolution or work-around: None. Contact for more information: Office of Academic Records Additional info: If you have already run reports and/or downloaded any of this data, please dispose immediately. The Office of Academic Records will be issuing a statement shortly. We will notify users via e-mail when a replacement for the data is available. --- Root cause: Errors in GPA calculation in PeopleSoft when generating extract for Data Warehouse. Last Update: 09/10/2007 16:38 Submitted/Last updated by: DRG - ISI - 09/10/2007 16:48:46 |
| 09/09/07 Sun | Blackboard |
Symptom/Description: Blackboard is now available. Scheduled maintenance and restore has been completed.
When discovered: Sunday, 09/09/07 at 9:30 am Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Last Update: 09/10/2007 10:37 Submitted/Last updated by: Tonia Malone, Collaboration Svcs - 09/10/2007 10:39:54 |
| 09/09/07 Sun | Blackboard |
Symptom/Description:FIXED: Blackboard is now available. Scheduled maintenance and restore has been completed.
When discovered: Sunday, 09/09/07 at 9:30 am Uptime: 9/10/2007 10:35am Contact for more information: ITS Service Desk/After hours Operations Center - (805) 756-7000 --- Last Update: 09/10/2007 10:37 Submitted/Last updated by: Tonia Malone, Collaboration Svcs - 09/10/2007 10:42:00 |
| 09/06/07 Thu | MyCalPoly |
Symptom/Description: Portal single click access to Oracle email access back to normal
When discovered: 9/6/07, 12:15 p.m. Expected uptime: 9/7/07, noon Resolution or work-around: N/A Contact for more information: Service Desk 6-7000 Additional info: As part of the upgrade of our campus email routing the Oracle Email link button was intermittently and erroneously showing some accounts as Disabled. ITS implemented a fix for this during our e-mail routing changes so this should no longer impact any users --- Last Update: 09/06/2007 12:46 Submitted/Last updated by: DR, Svc Desk - 09/06/2007 14:12:21 |
| 09/06/07 Thu | MyCalPoly |
Symptom/Description: Portal single click access to Oracle email showing as Disabled
When discovered: 9/6/07, 12:15 p.m. Expected uptime: 9/7/07, noon Resolution or work-around: Click on the Disabled button and it will take you into your e-mail client as normal Contact for more information: Service Desk 6-7000 Additional info: As part of the upgrade of our campus email routing the Oracle Email link button is intermittently and erroneously showing some accounts as Disabled. Although the button is mislabeled for active accounts clicking the button will still provide users access to their accounts --- Root cause: Disabled services related to e-mail routing upgrade Last Update: 09/06/2007 12:46 Submitted/Last updated by: DR, Svc Desk - 09/06/2007 12:52:13 |
| 08/30/07 Thu | PolyData |
Symptom/Description: Duplicate course enrollment data in SA_COURSE_HISTORY_VW, which is used by Brio queries "SA-Course Enrlmnt Hist-Course" and "SA-Course Enrlmnt Hist-Section." All counts and totals in Brio reports are exactly double what they should be.
Since: 7/15/07 8:00 am When discovered: 8/30/07 3:00 pm Expected uptime: 8/30/07 5:00 pm Resolution: Duplicate rows will be removed Contact for more information: dwadmin@calpoly.edu Last Update: 08/30/2007 15:33 Submitted/Last updated by: DRG/ISI - 08/30/2007 15:48:15 |
| 08/30/07 Thu | PolyData |
Symptom/Description: Duplicate course enrollment data in SA_COURSE_HISTORY_VW, which is used by Brio queries "SA-Course Enrlmnt Hist-Course" and "SA-Course Enrlmnt Hist-Section." All counts and totals in Brio reports are exactly double what they should be.
Since: 7/15/07 8:00 am When discovered: 8/30/07 3:00 pm Expected uptime: 8/30/07 5:00 pm Resolved: 8/30/07 4:10 pm Resolution: Duplicate rows will be removed Contact for more information: dwadmin@calpoly.edu Last Update: 08/30/2007 15:33 Submitted/Last updated by: DRG/ISI - 08/30/2007 16:10:13 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you contiue to receive failuers contact CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:11:03 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you contiue to receive failures,contact the CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:15:24 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you contiue to receive failuser contact CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:09:43 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent problems logging into single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 15:58:25 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you continue to receive failures,contact the CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:18:30 |
| 08/28/07 Tue | PeopleSoft FS |
Symptom/Description:Finance Production has intermittent login problems using single sign on.
When: 8/28/07 11:30am Expected uptime: TBD Resolution or work-around:Continue to try logging in a few times. If you continue to receive failures,contact the CMS Call Center SLO. Contact for more information:CMS Call Center SLO 756-7000 option 3 Additional info: CMS Central is investigating this issue Root cause:Uknown Last Update: 08/28/2007 15:48 Submitted/Last updated by: JBG CMS Call Center. - 08/28/2007 16:25:56 |
| 08/27/07 Mon | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 9/2/07 12:00am Expected uptime: 9/2/07 6:00am Resolution or work-around:None Contact for more information:CMS Call Center 756-7000 option3 Last Update: 08/27/2007 15:02 Submitted/Last updated by: JBG CMS Call Center - 08/27/2007 15:12:41 |
| 08/27/07 Mon | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 9/2/07 12:00am Expected uptime: 9/2/07 6:00am Resolution or work-around:None Contact for more information:CMS Call Center 756-7000 option3 Last Update: 08/27/2007 15:02 Submitted/Last updated by: JBG CMS Call Center - 08/27/2007 15:11:02 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:"RESOLVED" Single Click Access to Blackboard and Campus Express is now available.
When: 8/23/07 2:00pm Expected uptime: 8/23/07 4:00pm Resolution or work-around:None at this Time Contact for more information:ITS Service Desk 756-7000 option 0. Root cause:Cas Server Upgrade Last Update: 08/23/2007 16:20 Submitted/Last updated by: JBG ITS Service Desk - 08/24/2007 07:29:17 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:"RESOLVED" Single Click Access to Blackboard and Campus Express is now available.
When: 8/23/07 3:00pm Expected uptime: 8/23/07 4:00pm Resolution or work-around:None at this Time Contact for more information:ITS Service Desk 756-7000 option 0. Root cause:Cas Server Upgrade Last Update: 08/23/2007 16:20 Submitted/Last updated by: JBG ITS Service Desk - 08/23/2007 16:24:48 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:Intermittent Problems logging into My.CalPoly Portal.
When: 8/23/07 3:00pm Expected uptime: 8/23/07 4:30pm Resolution or work-around:Log out of the Portal, Launch a new Portal screen and log in. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: CAS Server Upgrade Last Update: 08/23/2007 15:00 Submitted/Last updated by: JBG ITS Service Desk - 08/23/2007 16:00:06 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:Single click Access to Blackboard and Campus Express is not available.
When: 8/23/07 3:00pm Expected uptime: 8/23/07 4:00pm Resolution or work-around:None at this Time Contact for more information:ITS Service Desk 756-7000 option 0. Root cause: Last Update: 08/23/2007 15:00 Submitted/Last updated by: JBG ITS Service Desk - 08/23/2007 15:12:12 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:"RESOLVED" Intermittent Problems logging into My.CalPoly Portal.
When: 8/23/07 3:00pm Expected uptime: 8/23/07 4:30pm Resolution or work-around:Log out of the portal, launch a new portal screen and log in. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: CAS Server Upgrade Last Update: 08/23/2007 16:20 Submitted/Last updated by: JBG ITS Service Desk - 08/23/2007 16:26:10 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:Intermittent Problems logging into My.CalPoly Portal.
When: 8/23/07 3:00pm Expected uptime: 8/23/07 4:30pm Resolution or work-around:Log out of the portal, launch a new portal screen and log in. Contact for more information:ITS Service Desk 756-7000 Option 0 Root cause: CAS Server Upgrade Last Update: 08/23/2007 15:00 Submitted/Last updated by: JBG ITS Service Desk - 08/23/2007 16:01:51 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:Single click Access to Blackboard and Campus Express is not available.
When: 8/23/07 3:00pm Expected uptime: 8/23/07 4:00pm Resolution or work-around:None at this Contact for more information:ITS Service Desk 756-7000 option 0. Root cause: Last Update: 08/23/2007 15:00 Submitted/Last updated by: JBG ITS Service Desk - 08/23/2007 15:11:15 |
| 08/23/07 Thu | MyCalPoly |
Symptom/Description:Single Click Access to Blackboard and Campus Express is not available.
When: 8/23/07 3:00pm Expected uptime: 8/23/07 4:00pm Resolution or work-around:None at this Time Contact for more information:ITS Service Desk 756-7000 option 0. Root cause:Cas Server Upgrade Last Update: 08/23/2007 15:00 Submitted/Last updated by: JBG ITS Service Desk - 08/23/2007 15:15:34 |
| 08/17/07 Fri | Master Calendar |
Symptom/Description: Master Calendar (Resource 25) Migration Completed Successfully
When: 08/18/2007 0600 - 1200 When discovered: N/A Expected uptime: 08/18/2007 1200 Resolution or work-around: None Contact for more information: Patricia Ashe x67134 Additional info: Resource 25 production database (R25PRD) moving to new server --- Root cause: Server Migration Last Update: 08/17/2007 09:20 Submitted/Last updated by: PAA, ITS - 08/18/2007 11:38:51 |
| 08/17/07 Fri | Master Calendar |
Symptom/Description: Master Calendar (Resource 25) Migration Completed Successfully
When: 08/18/2007 0600 - 1200 When discovered: N/A Expected uptime: 08/18/2007 1200 Resolution or work-around: None Contact for more information: Patricia Ashe x67134 Additional info: Resource 25 production database (R25PRD) moving to new server --- Root cause: Server Migration Last Update: 08/17/2007 09:20 Submitted/Last updated by: PAA, ITS - 08/18/2007 11:29:59 |
| 08/17/07 Fri | Central UNIX |
Symptom/Description: Move Resource 25 production database (R25PRD)to new server
When: 08/18/2007 0600 - 1200pm When discovered: N/A Expected uptime: 08/18/2007 1200pm Resolution or work-around: None Contact for more information: Patricia Ashe x67134 Additional info: N/A --- Root cause: Server Migration Last Update: 08/17/2007 09:20 Submitted/Last updated by: PAA, ITS - 08/17/2007 09:29:20 |
| 08/17/07 Fri | Central UNIX |
Symptom/Description: Move CPPRD database to new server
When: 08/19/2007 06:00 - 12:00pm When discovered: 08/17/2007 Expected uptime: 08/19/2007 12:00pm Resolution or work-around: None Contact for more information: Patricia Ashe x67134 Additional info: Impacts Portal Applications --- Root cause: Server Migration Last Update: 08/17/2007 09:29 Submitted/Last updated by: PAA, ITS - 08/17/2007 09:34:00 |
| 08/17/07 Fri | Central UNIX |
Symptom/Description: Move Resource 25 production database (R25PRD)to new server
When: 08/18/2007 0600 - 1200 When discovered: N/A Expected uptime: 08/18/2007 1200 Resolution or work-around: None Contact for more information: Patricia Ashe x67134 Additional info: N/A --- Root cause: Server Migration Last Update: 08/17/2007 09:20 Submitted/Last updated by: PAA, ITS - 08/17/2007 09:27:35 |
| 08/17/07 Fri | PeopleSoft |
Symptom/Description: PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance
When: 8/19/07 12:00 AM Expected uptime: 8/19/07 6:00AM AM Resolution or work-around: none Contact for more information: CMS Call Center 756-7000 Opt 3 Last Update: 08/17/2007 9:50am Submitted/Last updated by: KKH ITS Service Desk - 08/17/2007 09:51:58 |
| 08/17/07 Fri | Master Calendar |
Symptom/Description: Master Calendar (Resource 25) will be unavailable Saturday morning 8/18/2007
When: 08/18/2007 0600 - 1200 When discovered: N/A Expected uptime: 08/18/2007 1200 Resolution or work-around: None Contact for more information: Patricia Ashe x67134 Additional info: Resource 25 production database (R25PRD) moving to new server --- Root cause: Server Migration Last Update: 08/17/2007 09:20 Submitted/Last updated by: PAA, ITS - 08/17/2007 11:12:31 |
| 08/17/07 Fri | PeopleSoft |
Symptom/Description: PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance
When: 8/17/07 12:00 AM Expected uptime: 8/17/07 6:00 AM Resolution or work-around: none Contact for more information: CMS Call Center 756-7000 Opt 3 Last Update: 08/14/2007 10:19 Submitted/Last updated by: KKH ITS Service Desk - 08/14/2007 10:28:21 |
| 07/27/07 Fri | MyCalPoly |
Symptom/Description: Portal down due to Data Warehouse unavailability
When: 7/27/2007 6:00 p.m. When discovered: 6:00 p.m. Expected uptime: Unknown Resolution or work-around: After logging in, users will see an alternate login screen that will allow access to email, Blackboard, PASS, etc. while portal is unavailable. Contact for more information: OPS x65512 --- Root cause: Data warehouse unavailable, cause unknown Last Update: 07/27/2007 19:33 Submitted/Last updated by:DLMISI - 07/27/2007 19:37:03 |
| 07/27/07 Fri | MyCalPoly |
Symptom/Description: Portal down due to Data Warehouse unavailability
When: 7/27/2007 6:00 p.m. When discovered: 6:00 p.m. Expected uptime: Unknown Resolution or work-around: After logging in, users will see an alternate login screen that will allow access to email, Blackboard, PASS, etc. while portal is unavailable. Contact for more information: OPS x65512 --- Root cause: Breaker tripped in machine room causing a power outage; staff is working to bring the machines back up. Last Update: 07/27/2007 19:33 Submitted/Last updated by:DLM/ISI - 07/27/2007 20:01:42 |
| 07/27/07 Fri | MyCalPoly |
Symptom/Description: Portal is now UP
When: 7/27/2007 6:00 p.m. When discovered: 6:00 p.m. Expected uptime: 9:20 pm Resolution or work-around: After logging in, users saw an alternate login screen that allowed access to email, Blackboard, PASS, etc. while portal was unavailable. Contact for more information: OPS x65512 --- Root cause: Portal was down due to Data Warehouse unavailability. Breaker tripped in machine room causing a power outage. Last Update: 07/27/2007 9:25 p.m. Submitted/Last updated by:DLM/ISI - 07/27/2007 21:23:12 |
| 07/25/07 Wed | PeopleSoft |
Symptom/Description:Emergency Maintenance to reboot NetBackup (CR99953)
When: 7/25/07 at 5:00p.m. Expected uptime: 7/25/07 at 7:00p.m. Resolution or work-around:None Contact for more information:CMS Call Center 756-7000 opt 3 Additional info: This reboot is necessary to resolve issues with hung processes on the NetBackup master server (CSSLU432) affecting the backups at the Unisys data center. During this time, the clone utility will not be available. Please do not submit any new clones during this maintenance window. --- Last Update: 07/25/2007 1:30 Submitted/Last updated by: JBG ITS Service Desk, CMS Call Center. - 07/25/2007 15:50:06 |
| 07/25/07 Wed | PeopleSoft |
Symptom/Description:Emergency Maintenance to reboot NetBackup (CR99953)
When: 7/25/07 at 5:00p.m. Expected uptime: 7/25/07 at 7:00p.m. Resolution or work-around:None Contact for more information:CMS Call Center 756-7000 opt 3 Additional info: This reboot is necessary to resolve issues with hung processes on the NetBackup master server (CSSLU432) affecting the backups at the Unisys data center. During this time, the clone utility will not be available. Please do not submit any new clones during this maintenance window. --- Last Update: 07/25/2007 15:38 Submitted/Last updated by: JBG ITS Service Desk, CMS Call Center. - 07/25/2007 15:47:56 |
| 07/20/07 Fri | PolyData |
Symptom/Description: Students assigned with a primary plan of Accounting (84GSAMSG) are excluded from queries using SA Reporting tables in PolyData when selection criteria based on Primary/Secondary plan attributes including . A total of 21 new students admitted for Fall 2078 are impacted by this issue.
When: 7/20/2007 When discovered: 7/20/2007 8:30 am Expected uptime: 7/21/2007 6:00 am Resolution or work-around: Re-run any queries that may include these students after a succeessful run on 7/21/2007. Contact for more information: polydata@calpoly.edu --- Root cause: Timing of source extract of data from PeopleSoft listing available plans. Last Update: 07/20/2007 10:41 Submitted/Last updated by: MER-ISI - 07/20/2007 10:58:59 |
| 07/20/07 Fri | PolyData |
Symptom/Description: Students assigned with a primary plan of Accounting (84GSAMSG) are excluded from queries using SA Reporting tables in PolyData when selection criteria based on Primary/Secondary plan attributes. A total of 21 new students admitted for Fall 2078 are impacted by this issue.
When: 7/20/2007 When discovered: 7/20/2007 8:30 am Expected uptime: 7/21/2007 6:00 am Resolution or work-around: Re-run any queries that may include these students after a succeessful run on 7/21/2007. Contact for more information: polydata@calpoly.edu --- Root cause: Timing of source extract of data from PeopleSoft listing available plans. Last Update: 07/20/2007 10:41 Submitted/Last updated by: MER-ISI - 07/20/2007 12:37:08 |
| 07/17/07 Tue | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Sceduled Maintenance.
When: 7/22/07 at 12:00A.M. Expected uptime: 7/22/07 at 6:00A.M. Resolution or work-around: None Contact for more information: CMS Call Center 756-7000 opt 3 Last Update: 07/17/2007 08:08 Submitted/Last updated by: JBG ITS Service Desk. - 07/17/2007 09:15:48 |
| 07/17/07 Tue | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 7/22/07 at 12:00A.M. Expected uptime: 7/22/07 at 6:00A.M. Resolution or work-around: None Contact for more information: CMS Call Center 756-7000 opt 3 Last Update: 07/17/2007 08:08 Submitted/Last updated by: JBG ITS Service Desk. - 07/17/2007 09:18:09 |
| 07/17/07 Tue | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production will be unavailable due to Monthly Scheduled Maintenance.
When: 7/22/07 at 12:00A.M. Expected uptime: 7/22/07 at 6:00A.M. Resolution or work-around: None Contact for more information: CMS Call Center 756-7000 opt 3 Last Update: 07/17/2007 08:08 Submitted/Last updated by: JBG ITS Service Desk. - 07/17/2007 09:16:33 |
| 07/16/07 Mon | PolyData |
Symptom/Description: Polydata Student data warehouse tables were not refreshed with data through the end of day on Sunday, 7/15/07
When: 7/15/07 When discovered: 7/16/07 8:00 am Expected uptime: 7/16/07 8:00 am Resolution or work-around: Data is currently available through the end of the day on Saturday, 7/14/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Being investigated Last Update: 07/16/2007 08:58 Submitted/Last updated by: TMM ITS ISI-IM - 07/16/2007 09:06 am - 07/16/2007 09:08:38 |
| 06/22/07 Fri | PolyData |
Symptom/Description: SA Academic Probation/Disqualification (AP/DQ) reports contained invalid data from PeopleSoft. ** UPDATE: Data has been refreshed and is now available in PolyData **
When: 6/21/07 12:00 PM When discovered: 6/21/07 3:00 PM Expected uptime: 6/22/07 4:30 PM Resolution or work-around: None. Contact for more information: Office of Academic Records Additional info: If you have already run reports and/or downloaded any of this data, please dispose immediately. The Office of Academic Records will be issuing a statement shortly. We will notify users via e-mail when a replacement for the data is available. --- Root cause: Errors in GPA calculation in PeopleSoft when generating extract for Data Warehouse. Last Update: 06/21/2007 14:57 Submitted/Last updated by: MER-ISI - 06/22/2007 16:47:47 |
| 06/22/07 Fri | PolyData |
Symptom/Description: PolyProfile not updated for data through the end of business on 6/21/07. Due to issues with academic standing for students, the data was not refreshed from PeopleSoft. ** UPDATE: Data has been corrected in PeopleSoft. PolyProfile will refresh during the regular scheduled run tomorrow and will be available by 8:00 AM **
When: 6/22/07 When discovered: 6/22/07 3:00 PM Expected uptime: 6/23/07 8:00 AM Resolution or work-around: Data is available through the end of business on 6/20/07. Contact for more information: Office of Academic Records --- Root cause: Data issues in PeopleSoft with calculation of academic standing for students. Last Update: 06/22/2007 08:07 Submitted/Last updated by: MER-ISI - 06/22/2007 16:39:26 |
| 06/22/07 Fri | PolyData |
Symptom/Description: PolyProfile not updated for data through the end of business on 6/21/07. Due to issues with academic standing for students, the data was not refreshed from PeopleSoft.
When: 6/22/07 When discovered: 6/22/07 3:00 PM Expected uptime: 6/23/07 Resolution or work-around: Data is available through the end of business on 6/20/07. Contact for more information: Office of Academic Records --- Root cause: Data issues in PeopleSoft with calculation of academic standing for students. Last Update: 06/22/2007 08:07 Submitted/Last updated by: MER-ISI - 06/22/2007 08:12:17 |
| 06/22/07 Fri | PolyData |
Symptom/Description: PolyProfile not updated for data through the end of business on 6/21/07. Due to issues with academic standing for students, the data was not refreshed from PeopleSoft.
When: 6/22/07 When discovered: 6/22/07 3:00 PM Expected uptime: 6/23/07 8:00 AM Resolution or work-around: Data is available through the end of business on 6/20/07. Contact for more information: Office of Academic Records --- Root cause: Data issues in PeopleSoft with calculation of academic standing for students. Last Update: 06/22/2007 08:07 Submitted/Last updated by: MER-ISI - 06/22/2007 16:38:03 |
| 06/21/07 Thu | PolyData |
Symptom/Description: SA Academic Probation/Disqualification (AP/DQ) reports contained invalid data from PeopleSoft. All data has been removed from PolyData tables until the data is replaced.
When: 6/21/07 12:00 PM When discovered: 6/21/07 3:00 PM Expected uptime: TBD Resolution or work-around: None. Contact for more information: Office of Academic Records Additional info: If you have already run reports and/or downloaded any of this data, please dispose immediately. The Office of Academic Records will be issuing a statement shortly. We will notify users via e-mail when a replacement for the data is available. --- Root cause: Errors in GPA calculation in PeopleSoft when generating extract for Data Warehouse. Last Update: 06/21/2007 14:57 Submitted/Last updated by: MER-ISI - 06/21/2007 15:06:31 |
| 06/17/07 Sun | PolyData |
Symptom/Description:Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 6/15/07.
When: 2007-06-16 When discovered: 2007-06-17 6:00am Resolution or work-around:We will restore valid data from backups through the end of business on 6/16/08. Expected uptime: 2007-06-17 8:00am Root cause: Finance job stream "hung" during build. Ongoing issue is being investigated with Oracle support. Contact for more information: dwadmin@calpoly.edu Last Update: 06/17/2007 06:43 Submitted/Last updated by: DRG/ISI - 06/17/2007 07:04:53 |
| 06/17/07 Sun | PolyData |
Symptom/Description:Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 6/15/07.
When: 2007-06-16 When discovered: 2007-06-17 6:00am Resolution or work-around:We will restore valid data from backups through the end of business on 6/16/07. Expected uptime: 2007-06-17 7:10am Root cause: Finance job stream "hung" during build. Ongoing issue is being investigated with Oracle support. Contact for more information: dwadmin@calpoly.edu Last Update: 06/17/2007 06:43 Submitted/Last updated by: DRG/ISI - 06/17/2007 08:22:08 |
| 06/17/07 Sun | PolyData |
Symptom/Description:Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 6/15/07.
When: 2007-06-16 When discovered: 2007-06-17 6:00am Resolution or work-around:We will restore valid data from backups through the end of business on 6/16/08. Expected uptime: 2007-06-17 7:10am Root cause: Finance job stream "hung" during build. Ongoing issue is being investigated with Oracle support. Contact for more information: dwadmin@calpoly.edu Last Update: 06/17/2007 06:43 Submitted/Last updated by: DRG/ISI - 06/17/2007 07:08:54 |
| 06/17/07 Sun | PolyData |
Symptom/Description:Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 6/15/07.
When: 2007-06-16 When discovered: 2007-06-17 6:00am Resolution or work-around:We will restore valid data from backups through the end of business on 6/16/08. Expected uptime: 2007-06-17 8:00am Root cause: Finance job stream "hung" during build. Ongoing issue is being investigated with Oracle support. Contact for more information: mailto:dwadmin@calpoly.edu Last Update: 06/17/2007 06:43 Submitted/Last updated by: DRG/ISI - 06/17/2007 07:03:41 |
| 06/14/07 Thu | PolyData |
Symptom/Description: Poly Profile not available. Users unable to view search or view student information through application. Page appears to be loading for long amounts of time.
When: 6/14/2007 When discovered: 6/14/2007 9:00 AM Expected uptime: TBD Resolution or work-around: Use PeopleSoft to look up student information. Contact for more information: polydata@calpoly.edu --- Root cause: Under investigation by BI Support Team. BI servers responding correctly and only this application is impacted. Contacting the DBA Team for additional support. Last Update: 06/14/2007 09:04 Submitted/Last updated by: MER-ISI - 06/14/2007 09:08:00 |
| 06/14/07 Thu | PolyData |
Symptom/Description: Poly Profile not available. Users unable to view search or view student information through application. Page appears to be loading for long amounts of time. ** UPDATE: Shutting down server to control connections. Users will see "Internal Server Error" message.
When: 6/14/2007 When discovered: 6/14/2007 9:00 AM Expected uptime: TBD: Once all database connections are cleared. We will bring server back up if problems clear. Resolution or work-around: Use PeopleSoft to look up student information. Contact for more information: polydata@calpoly.edu --- Root cause: Under investigation by BI Support Team. BI servers responding correctly and only this application is impacted. Contacting the DBA Team for additional support. Last Update: 06/14/2007 09:04 Submitted/Last updated by: MER-ISI - 06/14/2007 09:27:22 |
| 06/14/07 Thu | PolyData |
Symptom/Description: Poly Profile not available. Users unable to view search or view student information through application. Page appears to be loading for long amounts of time. ** UPDATE: Application is functioning normally now **
When: 6/14/2007 When discovered: 6/14/2007 9:00 AM Expected uptime: TBD: Once all database connections are cleared. We will bring server back up if problems clear. ** UPDATE: Server reinstated as of 10:10 AM ** Resolution or work-around: Use PeopleSoft to look up student information. Contact for more information: polydata@calpoly.edu --- Root cause: Under investigation by BI Support Team. BI servers responding correctly and only this application is impacted. Contacting the DBA Team for additional support. Last Update: 06/14/2007 10:15 Submitted/Last updated by: MER-ISI - 06/14/2007 10:16:40 |
| 06/13/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of a patch.
When: 6/13/07 at 8:00 PM Expected uptime: 6/13/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 06/11/2007 08:16 Submitted by: GLW, ITS-CCS - 06/11/2007 08:15:01 |
| 06/12/07 Tue | Alumni Services |
Symptom/Description: Alumni E-mail Forwarding service is not forwarding on messages sent to participants.
When: 6/11/07 When discovered: 6/12/07 10:15 am Expected uptime: TBD Resolution or work-around: Avoid sending e-mail messages from e-mail forwarding service (using @alumni.calpoly.edu addresses). Contact for more information: advancement-systems@calpoly.edu --- Root cause: Under investigation by CSA. Possible cause may be forwarding from alumni-emr on to Mirapoint using host name that no longer exists. Last Update: 06/12/2007 11:39 Submitted/Last updated by: MER-ISI - 06/12/2007 11:43:10 |
| 06/12/07 Tue | Blackboard |
Symptom/Description: Blackboard System Unavailable
When: 6/12/07 12:59 pm When discovered: 6/12/07 12:59 pm Expected uptime: Unknown Resolution or work-around: None Contact for more information: dkgrant x60186 Additional info: Central Database (Delphi) Failure. DBA specialist working on problem now. --- Root cause: Delphi Failure Last Update: 06/12/2007 13:07 Submitted/Last updated by: dkg collab services group - 06/12/2007 13:10:49 |
| 06/12/07 Tue | MyCalPoly |
Symptom/Description: MyCalPoly portal/PASS unavailable
When: 1:00 PM When discovered: 1:00 PM Expected uptime: Unknown Resolution or work-around: None Contact for more information: portalgroup@calpoly.edu --- Root cause: Database server connection issues. Last Update: 06/12/2007 13:17 Submitted/Last updated by: APS, ITS-AI - 06/12/2007 13:24:23 |
| 06/12/07 Tue | Blackboard |
Symptom/Description: Blackboard System Available
When: 6/12/07 1:47 pm When discovered: 6/12/07 12:59 pm Expected uptime: Unknown Resolution or work-around: None Contact for more information: dkgrant x60186 Additional info: Database restored system restarted --- Root cause: Delphi Failure Last Update: 06/12/2007 13:07 Submitted/Last updated by: dkg collab services group - 06/12/2007 13:48:26 |
| 06/12/07 Tue | Alumni Services |
Symptom/Description: Alumni E-mail Forwarding service is not forwarding on messages sent to participants. ** UPDATE: E-mail is forwarding on successfully after configuration change and bounce of sendmail. **
When: 6/11/07 When discovered: 6/12/07 10:15 am Expected uptime: TBD Resolution or work-around: Avoid sending e-mail messages from e-mail forwarding service (using @alumni.calpoly.edu addresses). Contact for more information: advancement-systems@calpoly.edu --- Root cause: Server was attempting to forward messages on to mirapoint.its.calpoly.edu which no longer exists in DNS. Configuration was changed to use new name of cpmxout.calpoly.edu. Still investigating what has happened with incoming mail over the last day. Last Update: 06/12/2007 12:12 Submitted/Last updated by: MER-ISI - 06/12/2007 14:09:15 |
| 06/12/07 Tue | Alumni Services |
Symptom/Description: Alumni E-mail Forwarding service is not forwarding on messages sent to participants. ** UPDATE: E-mail is forwarding on successfully after configuration change and bounce of sendmail. **
When: 6/11/07 When discovered: 6/12/07 10:15 am Expected uptime: TBD Resolution or work-around: Avoid sending e-mail messages from e-mail forwarding service (using @alumni.calpoly.edu addresses). Contact for more information: advancement-systems@calpoly.edu --- Root cause: Server was attempting to forward messages on to mirapoint.its.calpoly.edu which no longer exists in DNS. Configuration was changed to use new name of cpmxout.calpoly.edu. Still investigating what has happened with incoming mail over the last day. Last Update: 06/12/2007 12:12 Submitted/Last updated by: MER-ISI - 06/12/2007 12:14:52 |
| 06/12/07 Tue | MyCalPoly |
Symptom/Description: MyCalPoly portal/PASS once again
available
When: 1:38 PM When discovered: 1:00 PM Expected uptime: Now Resolution or work-around: None Contact for more information: portalgroup@calpoly.edu --- Root cause: Database connectivity has been restored. Last Update: 06/12/2007 13:38 Submitted/Last updated by: APS, ITS-AI - 06/12/2007 13:39:26 |
| 06/09/07 Sat | MyCalPoly |
Symptom/Description: Portal and Webmail are experiencing intermittent slow response problems. Support groups are looking into problem at this time.
When: 6/8/07, 08:00am When discovered: 6/8/07, 08:00am Expected uptime: Resolution or work-around: Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 06/09/2007 07:47 Submitted/Last updated by: RjP,Ops - 06/09/2007 08:10:14 |
| 06/09/07 Sat | MyCalPoly |
Symptom/Description: Portal and Webmail problems hae been resolved at this time and environments are stable.
When: 6/8/07, 09:40am When discovered: 6/8/07, 06:30am Expected uptime: Resolution or work-around: Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 06/09/2007 09:40 Submitted/Last updated by: RjP,Ops - 06/09/2007 09:39:32 |
| 06/09/07 Sat | PolyData |
Symptom/Description: Applications powered by PolyData Data Warehouse may have experienced slowness or max number of connections errors. All nightly builds for data through the end of business day on 6/8/07 have completed or been re-run successfully.
When discovered: 6/9/2007 6:30 am Expected uptime: 6/9/2007 9:00 am Resolution or work-around: None Contact for more information: dwadmin@calpoly.edu --- Root cause: Under investigation by DBA Support team. Last Update: 06/09/2007 08:51 Submitted/Last updated by: MER-ISI - 06/09/2007 08:59:15 |
| 06/09/07 Sat | MyCalPoly |
Symptom/Description: Portal and Webmail problems have been resolved at this time and environments are stable.
When: 6/8/07, 09:40am When discovered: 6/8/07, 06:30am Expected uptime: Resolution or work-around: Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 06/09/2007 09:40 Submitted/Last updated by: RjP,Ops - 06/09/2007 09:40:05 |
| 06/08/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 6/7/07. When: 2007-06-08 When discovered: 2007-06-08 8:15am Resolution or work-around: Data is currently available for data through the end of business day on 6/6/07. We will restore valid data from backups through the end of business on 6/07/08. Expected uptime: Data from 6/07/07 will be available after 9:00 am on 6/8/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Finance job stream "hung" during build. Ongoing issue is being investigated with Oracle support. Last Update: 06/08/2007 08:30 Submitted/Last updated by: MER/ISI - 06/08/2007 08:32:45 |
| 06/06/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of patches.
When: 6/6/07 at 8:00 PM Expected uptime: 6/6/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 06/04/2007 10:50 Submitted by: GLW, ITS-CCS - 06/04/2007 10:48:54 |
| 06/05/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 5/31/07
When: 6/5/07 2am When discovered: 6/5/07 7:30am Expected uptime: 6/5/07 8:15am Resolution or work-around: Data is currently available through the end of the business day on 6/3/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated. Last Update: 06/05/2007 07:56 Submitted/Last updated by: DMW ITS ISI-IM - 06/05/2007 08:06:06 |
| 06/05/07 Tue | MyCalPoly |
Symptom/Description: Portal is accessible at this time.
When: June 05, 2007 6:39am When discovered: June 05, 2007 05:00am Expected uptime: June 05, 2007 6:39am Resolution or work-around: DBA's fix it. Contact for more information: OPS/6-7000 Additional info: maximum number of processes (%s) exceeded (DBD ERROR: OCISessionBegin) --- Root cause: unknown at this time Last Update: 06/05/2007 06:40 Submitted/Last updated by: DD/ops - 06/05/2007 06:39:31 |
| 06/05/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 6/4/07
When: 6/5/07 2am When discovered: 6/5/07 7:30am Expected uptime: 6/5/07 8:15am Resolution or work-around: Data is currently available through the end of the business day on 6/3/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated. Last Update: 06/05/2007 07:56 Submitted/Last updated by: DMW ITS ISI-IM - 06/05/2007 08:06:49 |
| 06/05/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 6/4/07
When: 6/5/07 2am When discovered: 6/5/07 7:30am Expected uptime: 6/5/07 8:15am Resolution or work-around: Data is currently available through the end of the business day on 6/3/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated. Last Update: 06/05/2007 07:56 Submitted/Last updated by: DMW ITS ISI-IM - 06/05/2007 08:08:57 |
| 06/05/07 Tue | MyCalPoly |
Symptom/Description: Portal not accessible at this time.
When: June 05, 2007 When discovered: June 05, 2007 05:00am Expected uptime: No ETA at this time. Resolution or work-around: DBA's notified. Contact for more information: OPS/6-7000 Additional info: maximum number of processes (%s) exceeded (DBD ERROR: OCISessionBegin) --- Root cause: unknown Last Update: 06/05/2007 06:23 Submitted/Last updated by: ruc/ops - 06/05/2007 06:30:21 |
| 06/04/07 Mon | PeopleSoft Non-Production |
Symptom/Description: Non-Production PeopleSoft HR/SA and HCM (PeopleSoft 8)Unavailable.
When: 6/04/07 at 8:45am Expected uptime: 6/04/07 at 10:00am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: Unknown Last Update: 06/04/2007 08:58 Submitted/Last updated by: JBG ITS Service Desk. - 06/04/2007 09:07:34 |
| 06/04/07 Mon | PeopleSoft Non-Production |
Symptom/Description: Non-Production PeopleSoft HRSA and HCM Unavailable.
When: 6/04/07 at 8:45am Expected uptime: TBD Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: Unknown Last Update: 06/04/2007 08:58 Submitted/Last updated by: JBG ITS Service Desk. - 06/04/2007 09:11:08 |
| 06/04/07 Mon | PeopleSoft Non-Production |
Symptom/Description: Non-Production PeopleSoft HR/SA and HCM Unavailable.
When: 6/04/07 at 8:45am Expected uptime: 6/04/07 at 10:00am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: Unknown Last Update: 06/04/2007 08:58 Submitted/Last updated by: JBG ITS Service Desk. - 06/04/2007 09:03:56 |
| 06/04/07 Mon | PeopleSoft Non-Production |
Symptom/Description: Non-Production PeopleSoft HR/SA and HCM (PeopleSoft 8)Unavailable.
When: 6/04/07 at 8:45am Expected uptime: 6/04/07 at 10:00am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: Unknown Last Update: 06/04/2007 08:58 Submitted/Last updated by: JBG ITS Service Desk. - 06/04/2007 09:06:28 |
| 06/01/07 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse were unavailable including My Cal Poly Portal, Brio reporting, and PolyProfile. ** UPDATE: Database was restarted and applications are functioning normally **
When: 6/1/2007 10:30 am When discovered: 6/1/2007 10:45 am Expected uptime: 6/1/2007 11:00 am Resolution or work-around: Contact for more information: dwadmin@calpoly.edu --- Root cause: Under investigation by DBA team. Last Update: 06/01/2007 10:57 Submitted/Last updated by: MER-ISI - 06/01/2007 11:03:45 |
| 06/01/07 Fri | MyCalPoly |
Symptom/Description: my.calpoly.edu limited functionality
When: Fri 6/1 10:50 When discovered: Fri 6/1 10:45 Expected uptime: Not yet known Resolution or work-around: Single click access to applications remains available Contact for more information: ITS Service Desk --- Root cause: Data warehouse performance problems Last Update: 06/01/2007 10:50 Submitted/Last updated by: RPM, ITS/ISI - 06/01/2007 10:54:57 |
| 06/01/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 5/31/07
When: 6/1/07 1:30am When discovered: 6/1/07 7:30am Resolution or work-around: Data is currently available through the end of the business day on 5/30/07. Contact for more information: dwadmin@calpoly.edu Root cause: Bug in Oracle software. Oracle is developing a new patch. Last Update: 06/01/2007 07:40 Submitted/Last updated by: DMW ITS-ISI-IM - 06/01/2007 07:44:27 |
| 06/01/07 Fri | MyCalPoly |
Symptom/Description: my.calpoly.edu service now restored
When: Fri 6/1 10:50 When discovered: Fri 6/1 10:45 Expected uptime: Fri 6/1 10:55 Resolution or work-around: Single click access to applications was available; full service is now restored. Contact for more information: ITS Service Desk --- Root cause: Data warehouse performance issues Last Update: 06/01/2007 10:50 Submitted/Last updated by: RPM, ITS/ISI - 06/01/2007 10:58:34 |
| 05/30/07 Wed | PeopleSoft FS |
Description: PeopleSoft Financials was to have been down for installation of a patch. This outage has been CANCELED.
When: 5/30/07 at 8:00 PM Expected uptime: 5/30/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 05/30/2007 08:38 Last Updated by: GLW, ITS-CCS - 05/30/2007 08:37:17 |
| 05/30/07 Wed | PeopleSoft FS |
Description: PeopleSoft Financials will be down for installation of a patch
When: 5/30/07 at 8:00 PM Expected uptime: 5/30/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 05/21/2007 10:54 Submitted by: GLW, ITS-CCS - 05/21/2007 10:53:04 |
| 05/29/07 Tue | PeopleSoft Non-Production |
Symptom/Description: Non-Production PeopleSoft database servers (CSSLU374 and CSSLU375) and Application Services are now available
When: 05/29/2007 15:44 When discovered: 05/29/2007 13:26 Expected uptime: Unknown Resolution or work-around: None Contact for more information: CMS HelpDesk Additional info: None at this time --- Root cause: Unknown at this time Last Update: 05/30/2007 08:56 Submitted/Last updated by: PAA, ITS - 05/30/2007 08:57:21 |
| 05/29/07 Tue | PeopleSoft Non-Production |
Symptom/Description: Non-Production PeopleSoft database servers (CSSLU374 and CSSLU375) are nnavailable
When: 05/29/2007 15:44 When discovered: 05/29/2007 13:26 Expected uptime: Unknown Resolution or work-around: None Contact for more information: CMS HelpDesk Additional info: None at this time --- Root cause: Unknown at this time Last Update: 05/29/2007 15:44 Submitted/Last updated by: PAA, ITS - 05/29/2007 15:49:01 |
| 05/29/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 5/28/07
When: 5/29/2007 1:30am When discovered: 5/29/2007 7:30am Resolution or work-around: Data is currently available through the end of the business day on 5/27/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Oracle software bug. Last Update: 05/29/2007 08:04 Submitted/Last updated by: DMW ITS-ISI-IM - 05/29/2007 08:08:37 |
| 05/24/07 Thu | Blackboard |
Symptom/Description:Blackboard Unavailable For system restart
When: 5/24/07 11:00 pm to 5/25/07 01:00 am When discovered: 5/24/07 8:00 am Expected uptime: 5/24/07 12:00 am Resolution or work-around: Contact for more information: dkgrant x0186 Additional info: Errors encountered during system restart, addtional time required. Expected up time 01:00 am. Blackboard services currently available and unaffected. Reboot necessary to correct nightly snapshot routines for enrollment/access --- Root cause: Last Update: 05/24/2007 15:12 Submitted/Last updated by: dkg / collab services - 05/25/2007 00:22:12 |
| 05/24/07 Thu | Blackboard |
Symptom/Description:Blackboard Unavailable For system restart
When: 5/24/07 11:00 pm to 12:00 am When discovered: 5/24/07 8:00 am Expected uptime: 5/24/07 12:00 am Resolution or work-around: Contact for more information: dkgrant x0186 Additional info: Blackboard services currently available and unaffected. Reboot necessary to correct nightly snapshot routines for enrollment/access --- Root cause: Last Update: 05/24/2007 15:12 Submitted/Last updated by: dkg / collab services - 05/24/2007 15:14:46 |
| 05/24/07 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 5/23/07
When: 5/24/2007 4:11am
When discovered: 5/24/2007 7:30am Expected uptime: 5/24/2007 8:15am Resolution or work-around: The Polydata Finance warehouse job in the dwtstdb (test) environment which pulls from the production PeopleSoft finance tables was successful. These tables are being copied into the dwprddb (production) database Contact for more information: dwadmin@calpoly.edu Root cause: Oracle software bug Last Update: 05/24/2007 08:02 Submitted/Last updated by: dmw its-isi-im - 05/24/2007 08:07:20 |
| 05/20/07 Sun | Advancement Network |
Symptom/Description: Cal Poly Advancement and Alumni Networks will be down for scheduled maintenance. Applications include Donor Acknowledgments, E-mail Forwarding Account Maintenance, Events Registration, Gift Receipts, Lost Alumni Listing, Online Giving, Online Memberships, Output Tracking, and Web Reporting. Advance (client and web) WILL BE available during the outage.
When: 5/20/07 6:00 AM Expected uptime: 5/20/07 12:00 PM Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Installation of application (CPU) patches. Last Update: 05/16/2007 08:36 Submitted/Last updated by: MER/ISI - 05/16/2007 08:39:07 |
| 05/20/07 Sun | PolyData |
Symptom/Description:PolyProfile (web based application to see academic history for a student) will be down for scheduled maintenance.
When: 5/20/07 6:00 AM Expected uptime: 5/20/07 12:00 PM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Installation of database (CPU) patches. Last Update: 05/16/2007 8:35 Submitted/Last updated by: MER/ISI - 05/16/2007 08:52:05 |
| 05/20/07 Sun | Advancement Network |
Symptom/Description: Cal Poly Advancement and Alumni Networks will be down for scheduled maintenance. Applications include Donor Acknowledgments, E-mail Forwarding Account Maintenance, Events Registration, Gift Receipts, Lost Alumni Listing, Online Giving, Online Memberships, Output Tracking, and Web Reporting. Advance (client and web) WILL BE available during the outage.
When: 5/20/07 6:00 AM Expected uptime: 5/20/07 12:00 PM Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Installation of database (CPU) patches. Last Update: 05/16/2007 08:36 Submitted/Last updated by: MER/ISI - 05/16/2007 08:52:28 |
| 05/20/07 Sun | PolyData |
Symptom/Description:PolyProfile (web based application to see academic history for a student) will be down for scheduled maintenance.
When: 5/20/07 6:00 AM Expected uptime: 5/20/07 12:00 PM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Installation of application (CPU) patches. Last Update: 05/16/2007 8:35 Submitted/Last updated by: MER/ISI - 05/16/2007 08:36:00 |
| 05/18/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 5/17/07
When: 5/18/2007 1:30am When discovered: 5/18/2007 7:30am Expected uptime: 5/18/2007 8:30am Resolution or work-around: The Polydata Finance warehouse job in the dwtstdb (test) environment which pulls from the production PeopleSoft finance tables was successful. These tables are being copied into the dwprddb (production) database. Contact for more information: dwadmin@calpoly.edu Root cause: Bug in Oracle software. Last Update: 05/18/2007 08:09 Submitted/Last updated by: DW ITS-ISI-IM - 05/18/2007 08:13:38 |
| 05/16/07 Wed | PolyData |
Symptom/Description: Users reporting intermittent problems accessing the PolyData Data Warehouse. Applications affected include Portal, PolyProfile, Brio reporting, etc. Database was restarted and database seems to be functioning normally.
When: 5/16/07 1:45 PM When discovered: 5/16/07 1:45 PM Expected uptime: 5/17/07 2:10 PM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Under investigation by DBA group. Last Update: 05/16/2007 14:07 Submitted/Last updated by: MER-ISI - 05/16/2007 14:15:56 |
| 05/16/07 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were again not refreshed for data through the end of the business day on 5/15/07
When: 1:30am 5/16/07 When discovered: 7:30am 5/16/07 Resolution or work-around: Data is currently available through the end of the business day on 5/13/07. Contact for more information: dwadmin@calpoly.edu Root cause: Oracle bug. Oracle has identified the problem and is releasing a patch. Last Update: 05/16/2007 07:57 Submitted/Last updated by: DMW ITS-ISI-IM - 05/16/2007 08:06:42 |
| 05/16/07 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu Portal will be down for scheduled maintenance
When: 5/20/07 6:00 AM Expected uptime: 5/20/07 12:00 PM Resolution or work-around: Login links to some applications will remain available Contact for more information: mycp@calpoly.edu --- Root cause: Installation of patches Last Update: 05/16/2007 08:50 Submitted/Last updated by: RPM/ISI - 05/16/2007 08:52:43 |
| 05/16/07 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were again not refreshed for data through the end of the business day on 5/15/07
When: 1:30am 5/16/07 When discovered: 1:30am 5/16/07 Resolution or work-around: Data is currently available through the end of the business day on 5/13/07. Contact for more information: dwadmin@calpoly.edu Root cause: Oracle bug. Oracle has identified the problem and is releasing a patch. Last Update: 05/16/2007 07:57 Submitted/Last updated by: DMW ITS-ISI-IM - 05/16/2007 08:06:20 |
| 05/16/07 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were again not refreshed for data through the end of the business day on 5/15/07
When: 1:30am 5/16/07 When discovered: 1:30am 5/17/07 Resolution or work-around: Data is currently available through the end of the business day on 5/13/07. Contact for more information: dwadmin@calpoly.edu Root cause: Oracle bug. Oracle has identified the problem and is releasing a patch. Last Update: 05/16/2007 07:57 Submitted/Last updated by: DMW ITS-ISI-IM - 05/16/2007 08:05:30 |
| 05/15/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 5/14/07
When: 5/15/07 1:10am When discovered: 5/15/07 7:30am Resolution or work-around: Data is currently available through the end of the business day on 5/13/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Hung process, a ticket is being opened with Oracle. Last Update: 05/15/2007 08:07 Submitted/Last updated by: DMW ITS ISI IM - 05/15/2007 08:10:23 |
| 05/14/07 Mon | MyCalPoly |
Symptom/Description: Some Students are unable to access the cpReg link
When discovered: 05/14/07 9:30 AM Expected uptime: unknown at this time Resolution or work-around: The student may be able to navigate - Self Service - Learner Services - Academics - Enroll in a Class - from another People Soft screen. Some students do not have the Academics link, so there is no work around for them at this time. Contact for more information: ITS Service Desk 756-7000 or CMS Call Center 756-7000 option 3 Additional info: This problem is being worked on and has been given a very high priority Root cause: To be determined Last Update: 05/14/2007 11:30 Submitted/Last updated by: KKH Service Desk ITS - 05/14/2007 11:24:35 |
| 05/14/07 Mon | MyCalPoly |
Symptom/Description: Conditionally Admitted Students for summer are not seeing the channel with cpReg
When discovered: 05/14/07 9:30 AM Expected uptime: unknown at this time Resolution or work-around: The student may be able to navigate - Self Service - Learner Services - Academics - Enroll in a Class - from another People Soft screen. Some students do not have the Academics link, so there is no work around for them at this time. Contact for more information: ITS Service Desk 756-7000 or CMS Call Center 756-7000 option 3 Additional info: --- This problem is being worked on and has been given a very high priority Root cause: To be determined Last Update: 05/14/2007 10:24 Submitted/Last updated by: KKH Service Desk ITS - 05/14/2007 10:41:51 |
| 05/14/07 Mon | MyCalPoly |
Symptom/Description: Some Students are unable to access the cpReg link When discovered: 05/14/07 9:30 AM Expected uptime: Appears to be a timing issue - when conditionally admitted students take action to remove the conditions, it can take up to 2 days for them to be able to register. Resolution or work-around: The student should contact Registration if they think they should be able to register and can't and it has been longer than 2 days since they took an action which may change their status. Contact for more information: ITS Service Desk 756-7000 or CMS Call Center 756-7000 option 3 Additional info: This problem is being worked on and has been given a very high priority Root cause: To be determined Last Update: 05/14/2007 12:30 Submitted/Last updated by: KKH Service Desk ITS - 05/14/2007 13:14:24 |
| 05/14/07 Mon | MyCalPoly |
Symptom/Description: Conditionally Admitted Students for summer are not seeing the channel with cpReg on it.
When: 05/14/07 10 AM When discovered: 05/14/07 9:30 AM Expected uptime: unknown at this time Resolution or work-around: The student may be able to navigate to - self service - learner services - academics - enroll in a class from another People Soft screen. Some students do not have the Academics link, so there is no work around for them at this time. Contact for more information: ITS Service Desk 756-7000 or CMS Call Center 756-7000 option 3 Additional info: [URL Reference or other document] --- This problem is being worked on Root cause: To be determined Last Update: 05/14/2007 10:24 Submitted/Last updated by: KKH Service Desk ITS - 05/14/2007 10:35:29 |
| 05/14/07 Mon | MyCalPoly |
Symptom/Description: Conditionally Admitted Students for summer are not seeing the channel with cpReg
When discovered: 05/14/07 9:30 AM Expected uptime: unknown at this time Resolution or work-around: The student may be able to navigate - Self Service - Learner Services - Academics - Enroll in a Class - from another People Soft screen. Some students do not have the Academics link, so there is no work around for them at this time. Contact for more information: ITS Service Desk 756-7000 or CMS Call Center 756-7000 option 3 Additional info: This problem is being worked on and has been given a very high priority Root cause: To be determined Last Update: 05/14/2007 10:24 Submitted/Last updated by: KKH Service Desk ITS - 05/14/2007 10:42:50 |
| 05/14/07 Mon | MyCalPoly |
Symptom/Description: Conditionally Admitted Students for summer are not seeing the channel with cpReg
When discovered: 05/14/07 9:30 AM Expected uptime: unknown at this time Resolution or work-around: The student may be able to navigate - Self Service - Learner Services - Academics - Enroll in a Class - from another People Soft screen. Some students do not have the Academics link, so there is no work around for them at this time. Contact for more information: ITS Service Desk 756-7000 or CMS Call Center 756-7000 option 3 Additional info: [URL Reference or other document] --- This problem is being worked on and has been given a very high priority Root cause: To be determined Last Update: 05/14/2007 10:24 Submitted/Last updated by: KKH Service Desk ITS - 05/14/2007 10:40:15 |
| 05/14/07 Mon | MyCalPoly |
Symptom/Description: Some Students are unable to access the cpReg link When discovered: 05/14/07 9:30 AM Expected uptime: Appears to be a timing issue - when conditionally admitted students take action to remove the conditions, it can take up to 2 days for them to be able to register. Resolution or work-around: The student should contact Registration they think they should be able to register and can't and it has been longer than 2 days since they took an action which may change their status. Contact for more information: ITS Service Desk 756-7000 or CMS Call Center 756-7000 option 3 Additional info: This problem is being worked on and has been given a very high priority Root cause: To be determined Last Update: 05/14/2007 12:30 Submitted/Last updated by: KKH Service Desk ITS - 05/14/2007 13:03:37 |
| 05/13/07 Sun | PolyData |
Symptom/Description:PolyProfile (web based application to see academic history for a student) will be down for scheduled maintenance.
When: 5/13/07 6:00 AM Expected uptime: 5/13/07 12:00 PM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Installation of application (CPU) patches and relocation of VMWare Host. Last Update: 05/10/2007 14:45 Submitted/Last updated by: MER/ISI - 05/10/2007 15:51:43 |
| 05/13/07 Sun | Advancement Network |
Symptom/Description:Cal Poly Advancement and Alumni Networks will be down for scheduled maintenance. Applications include Donor Acknowledgments, E-mail Forwarding Account Maintenance, Events Registration, Gift Receipts, Lost Alumni Listing, Online Giving, Online Memberships, Output Tracking, and Web Reporting. Advance (client and web) WILL BE available during the outage.
When: 5/13/07 6:00 AM Expected uptime: 5/13/07 12:00 PM Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Installation of application (CPU) patches and relocation of VMWare Host. Last Update: 05/10/2007 14:45 Submitted/Last updated by: MER/ISI - 05/10/2007 15:40:36 |
| 05/11/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 5/10/07
When: 5/11/07 1am When discovered: 5/11/07 7:30am Resolution or work-around: Data is currently available through the end of the business day on 5/9/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Hung process trying to retrieve source view Last Update: 05/11/2007 07:56 Submitted/Last updated by: DMW, ISI IM - 05/11/2007 08:00:02 |
| 05/09/07 Wed | MyCalPoly |
Symptom/Description: Internal Server Error message seen by some users when accessing my.calpoly.edu
When discovered: Wed 5/9 2:08 Expected uptime: Wed 5/9 2:22 Resolution or work-around: Please retry; access for all users is now restored. Contact for more information: ITS Service Desk --- Root cause: Server undergoing software upgrade not fully removed from service Last Update: 05/09/2007 14:20 Submitted/Last updated by: RPM ITS/ISI/AI - 05/09/2007 14:24:14 |
| 05/09/07 Wed | MyCalPoly |
Symptom/Description:****Now Available****My.Calpoly Portal is unavailable
When: 05/09/07 at 02:16 pm] Expected uptime: 05/09/07 at 2:23pm Resolution or work-around: None Contact for more information: ITS Service Desk 756-7000 option 0 Root cause:Unknown Last Update: 05/09/2007 14:21 Submitted/Last updated by: JBG ITS Service Desk. - 05/09/2007 14:29:30 |
| 05/03/07 Thu | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of local modification
When: 5/3/07 at 8:00 PM Expected uptime: 5/2/07 at 10:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 05/03/2007 09:24 Submitted by: GLW, ITS-CCS - 05/03/2007 09:22:45 |
| 05/02/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of a local modification
When: 5/2/07 at 8:00 PM Expected uptime: 5/2/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/30/2007 09:04 Submitted by: GLW, ITS-CCS - 04/30/2007 09:03:04 |
| 04/24/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables will not be refreshed for data at the end of the business day on 4/24/07.
When: Tuesday, April 24th Resolution or work-around: Data will be current as of end of business day 4/23/2007. Contact for more information: dwadmin@calpoly.edu --- Root cause: The PeopleSoft Finance System is being upgraded and will be unavailable for the warehouse build. Last Update: 04/24/2007 11:06 Submitted/Last updated by: DMW ISI - 04/24/2007 11:11:28 |
| 04/24/07 Tue | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of an upgrade.
When: 4/24/07 at 4:00 PM Expected uptime: 4/25/07 at 10:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Current Upgrade Document --- Root cause: Required for installation of upgrades. Last Update: 04/23/2007 10:35 Submitted by: GLW, ITS-CCS - 04/23/2007 10:34:41 |
| 04/18/07 Wed | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production Unavailable during Regularly Scheduled Monthly Maintenance
When: 04/22/07 at 12:00am Expected uptime: 04/22/07 at 6:00am / Maintenance extended past 6:00AM. No ETA at this time. Resolution or work-around:None Contact for more information:ITS Service Desk (805)756-7000 opt 0 Last Update: 04/22/2007 06:10 Submitted/Last updated by: FS, ITS-OPS - 04/22/2007 06:51:34 |
| 04/18/07 Wed | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production Unavailable during Regularly Scheduled Monthly Maintenance
When: 04/22/07 at 12:00am Expected uptime: 04/22/07 at 6:00am / Maintenance was extended past 6:00AM. No ETA for uptime. Resolution or work-around: Refer to CMS Remedy #92782 for additional information. Contact for more information:ITS Service Desk (805)756-7000 opt 0 Last Update: 04/22/2007 06:10 Submitted/Last updated by: FS, ITS-OPS - 04/22/2007 06:55:07 |
| 04/18/07 Wed | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production Unavailable during Regularly Scheduled Monthly Maintenance
When: 04/22/07 at 12:00am Expected uptime: 04/22/07 at 6:00am / Maintenance was extended past 6:00AM. No ETA for uptime. / Now AVAILABLE Resolution or work-around: Refer to CMS Remedy #92782 for additional information. Contact for more information:ITS Service Desk (805)756-7000 opt 0 Last Update: 04/22/2007 07:40 Submitted/Last updated by: FS, ITS-OPS - 04/22/2007 07:41:05 |
| 04/18/07 Wed | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production Unavailable during Regularly Scheduled Monthly Maintenance
When: 04/22/07 at 12:00am Expected uptime: 04/22/07 at 6:00am Resolution or work-around:None Contact for more information:ITS Service Desk (805)756-7000 opt 0 Last Update: 04/18/2007 14:13 Submitted/Last updated by: JBG ITS Service Desk - 04/18/2007 14:25:35 |
| 04/18/07 Wed | PeopleSoft |
Symptom/Description:PeopleSoft Production and Non-Production Unavailable during Regularly Scheduled Monthly Maintenance
When: 04/22/07 at 12:00am Expected uptime: 04/22/07 at 6:00am Resolution or work-around:None Contact for more information:ITS Service Desk (805)756-7000 opt 0 Last Update: 04/18/2007 14:13 Submitted/Last updated by: JBG ITS Service Desk - 04/18/2007 14:23:12 |
| 04/17/07 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu slow during heaving loads for Housing registration
When: Tuesday 8:00 A.M. When discovered: Tuesday 8:00 A.M. Expected uptime: Resolution or work-around: Performance will return to normal as users logging in at 8:00 gain access to Housing system. --- Root cause: High usage for Housing registration Last Update: 04/17/2007 08:11 Submitted/Last updated by: RM, ISI/AI - 04/17/2007 08:16:01 |
| 04/17/07 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu performance issues - corrected
When: Tuesday, 4-17-07 8:00 A.M. Expected uptime: Performance restored at 09:20. --- Root cause: System failure, high usage for Housing registration Last Update: 04/17/2007 09:22 am Submitted/Last updated by: RM, ITS/ISI - 04/17/2007 09:33:03 |
| 04/17/07 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu unavailable due to heaving loads for Housing registration.
When: Tuesday, 4-17-07 8:00 A.M. Expected uptime: Servers are being restarted. Estimated uptime is 9:30 am. Resolution or work-around: Performance will return to normal as users logging in at 8:00 gain access to Housing system. --- Root cause: High usage for Housing registration Last Update: 04/17/2007 08:56 Submitted/Last updated by: TOB, ITS Service Desk - 04/17/2007 08:58:02 |
| 04/17/07 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu performance problems due to heaving loads for Housing Registration. The alternate login page for Single-Click access to some systems has been posted. Housing Registration is not yet available.
When: Tuesday, 4-17-07 8:00 A.M. Expected uptime: Servers are being restarted. Estimated uptime is 9:30 am. Resolution or work-around: Performance will return to normal as users logging in at 8:00 gain access to Housing system. --- Root cause: High usage for Housing registration Last Update: 04/17/2007 09:22 am Submitted/Last updated by: TOB, ITS Service Desk - 04/17/2007 09:23:40 |
| 04/17/07 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu performance problems to heaving loads for Housing Registration. The alternate login page for Single-Click access to some systems has been posted. Housing Registration is not yet available.
When: Tuesday, 4-17-07 8:00 A.M. Expected uptime: Servers are being restarted. Estimated uptime is 9:30 am. Resolution or work-around: Performance will return to normal as users logging in at 8:00 gain access to Housing system. --- Root cause: High usage for Housing registration Last Update: 04/17/2007 09:22 am Submitted/Last updated by: TOB, ITS Service Desk - 04/17/2007 09:23:08 |
| 04/17/07 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu extremely slow and periodically unavailable due to heaving loads for Housing registration.
When: Tuesday, 4-17-07 8:00 A.M. Expected uptime: To be determined Resolution or work-around: Performance will return to normal as users logging in at 8:00 gain access to Housing system. --- Root cause: High usage for Housing registration Last Update: 04/17/2007 08:23 Submitted/Last updated by: TOB, ITS Service Desk - 04/17/2007 08:24:36 |
| 04/16/07 Mon | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 4/15/07. **UPDATE: Data was invalid and has been removed from the warehouse. Check details below for data availability. **
When: 2007-04-16 3:11am When discovered: 2007-04-16 7:30am Resolution or work-around: Data was invalid and is no longer available. All tables are now empty. We will restore valid data from backups through the end of business on 4/14/07. Expected uptime: Data from 4/14/07 will be available after 1:00 pm on 4/16/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Being investigated. Last Update: 04/16/2007 07:54 Submitted/Last updated by: DMW ISI - 04/16/2007 11:57:43 |
| 04/16/07 Mon | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 4/15/07. **UPDATE: Data has been restored from backup. Check details below for data availability. **
When: 2007-04-16 3:11am When discovered: 2007-04-16 7:30am Expected uptime: Data from 4/14/07 will be available after 1:00 pm on 4/16/07. Resolution or work-around: Data has been restored from backups and is now current as of end of business day 4/14/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Being investigated. Last Update: 04/16/2007 12:42 PM Submitted/Last updated by: DMW ISI - 04/16/2007 12:42:39 |
| 04/16/07 Mon | PolyData |
Symptom/Description: Polydata Finance data warehouse table fn_trans_actuals_tb was not refreshed for data through the end of the business day 4/15/07.
When: 2007-04-16 3:11am When discovered: 2007-04-16 7:30am Resolution or work-around: Data in fn_trans_actuals_tb is current as of end of business day 4/13/2007. Contact for more information: dwadmin@calpoly.edu --- Root cause: Being investigated. Last Update: 04/16/2007 07:54 Submitted/Last updated by: DMW ISI - 04/16/2007 08:02:02 |
| 04/16/07 Mon | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 4/15/07. **UPDATE: Data was invalid and has been removed from the warehouse. Check details below for data availability. **
When: 2007-04-16 3:11am When discovered: 2007-04-16 7:30am Resolution or work-around: Data was invalid and is no longer available. All tables are now empty. We will restore valid data from backups through the end of business on 4/14/07. Expected uptime: Data from 4/14/07 will be available after 12:00 pm on 4/16/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Being investigated. Last Update: 04/16/2007 07:54 Submitted/Last updated by: DMW ISI - 04/16/2007 10:05:45 |
| 04/03/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 4/02/07
When: 4/3/2007 3:23am When discovered: 4/3/2007 7:30am Resolution or work-around: Nightly job stream was successful and data is current as of end of business day 4/01/2007. Contact for more information: dwadmin@calpoly.edu Root cause: Oracle process was hung, cause being investigated. Last Update: 04/03/2007 08:47 Submitted/Last updated by: DMW ISI - 04/03/2007 08:51:08 |
| 04/03/07 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 4/02/07
When: 4/3/2007 3:23am When discovered: 4/3/2007 7:30am Resolution or work-around: Data is current as of end of business day 4/01/2007. Contact for more information: dwadmin@calpoly.edu Root cause: Oracle process was hung, cause being investigated. Last Update: 04/03/2007 08:47 Submitted/Last updated by: DMW ISI - 04/03/2007 08:52:18 |
| 03/28/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of a patch.
When: 3/28/07 at 8:00 PM Expected uptime: 3/28/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches Last Update: 03/26/2007 09:29 Submitted by: GLW, ITS-CCS - 03/26/2007 09:28:15 |
| 03/21/07 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/20/2007.
When: 3/21/2007 4:00 am When discovered: 3/21/2007 8:00 am Resolution or work-around: Data is current as of end of business day 3/19/2007. Contact for more information: dwadmin@calpoly.edu --- Root cause: The refresh of supporting finance tables was not successful. Last Update: 03/21/2007 08:27 Submitted/Last updated by: DRG, ITS-ISI - 03/21/2007 08:35:42 |
| 03/09/07 Fri | PolyData |
Symptom/Description: Polydata RDS/SA data warehouse tables were not refreshed for data through the end of the business day on 3/8/07.
When: Thu 3/8/2007 11:30 PM When discovered: Fri 3/9/2007 12:17 AM Expected uptime: Currently up Resolution or work-around: Data is current as of end of business day 3/7/07. Contact for more information: dmwadmin@calpoly.edu Root cause: Being investigated. Last Update: 03/09/2007 07:48 Submitted/Last updated by: DMW - ISI - 03/09/2007 07:54:36 |
| 03/09/07 Fri | PolyData |
Symptom/Description: Student Administration (SA) and RDS Reporting tables were not refreshed for data through the end of the business day on 3/8/07. This includes Class List information (such as student enrollments, wait list, official grades), Class Title information, and Student Bio/Demo information (such as mailing addresses).
When: Thu 3/8/2007 11:30 PM When discovered: Fri 3/9/2007 12:17 AM Expected uptime: Currently up Resolution or work-around: Data is current as of end of business day 3/7/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated. Last Update: 03/09/2007 07:48 Submitted/Last updated by: DMW - ISI - 03/09/2007 08:21:59 |
| 03/09/07 Fri | PolyData |
Symptom/Description: Polydata RDS/SA data warehouse tables were not refreshed for data through the end of the business day on 3/8/07.
When: Thu 3/8/2007 11:30 PM When discovered: Fri 3/9/2007 12:17 AM Expected uptime: Currently up Resolution or work-around: Data is current as of end of business day 3/7/07. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated. Last Update: 03/09/2007 07:48 Submitted/Last updated by: DMW - ISI - 03/09/2007 07:55:19 |
| 03/07/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation a patch.
When: 3/7/07 at 8:00 PM Expected uptime: 3/7/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches Last Update: 03/6/2007 08:55 Submitted by: MEP, ITS-CCS - 03/11/2007 22:53:35 |
| 03/07/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation a patch.
When: 3/7/07 at 8:00 PM Expected uptime: 3/7/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 03/6/2007 08:55 Submitted by: MEP, ITS-CCS - 03/06/2007 07:40:15 |
| 03/04/07 Sun | Advancement Network |
Symptom/Description: Cal Poly Advancement and Alumni Networks will be down for scheduled maintenance. Applications include Donor Acknowledgments, E-mail Forwarding Account Maintenance, Events Registration, Gift Receipts, Lost Alumni Listing, Online Giving, Online Memberships, Output Tracking, and Web Reporting. Advance (client and web) WILL BE available during the outage.
When: 3/4/07 6:00 AM When discovered: [Date and clock time] Expected uptime: 3/4/07 12:00 PM Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Installation of application (CPU and DST) patches. Last Update: 02/28/2007 15:07 Submitted/Last updated by: MER - ISI - 02/28/2007 15:28:09 |
| 03/04/07 Sun | Advancement Network |
Symptom/Description: Cal Poly Advancement and Alumni Networks will be down for scheduled maintenance. Applications include Donor Acknowledgments, E-mail Forwarding Account Maintenance, Events Registration, Gift Receipts, Lost Alumni Listing, Online Giving, Online Memberships, Output Tracking, and Web Reporting. Advance (client and web) WILL BE available during the outage.
When: 3/4/07 6:00 AM Expected uptime: 3/4/07 12:00 PM Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Installation of application (CPU and DST) patches. Last Update: 02/28/2007 15:07 Submitted/Last updated by: MER - ISI - 02/28/2007 15:29:29 |
| 02/28/07 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation a patch.
When: 2/28/07 at 8:00 PM Expected uptime: 2/28/07 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 02/27/2007 08:55 Submitted by: GLW, ITS-CCS - 02/27/2007 08:54:25 |
| 02/27/07 Tue | Blackboard |
Symptom/Description:Collaboration Server Restart on Blackboard (Virtual Classroom/Chat ONLY effected. Base Blackboard Services UNAFFECTED)
When: 2/27 12:05 pm When discovered: 2/27 10:00 am Expected uptime: 2/27 12:2/27 12:15 pm Resolution or work-around: Contact for more information:dkgrant x0186 Additional info: --- Root cause: Last Update: 02/27/2007 11:36 Submitted/Last updated by: [initials, department] - 02/27/2007 11:44:03 |
| 02/26/07 Mon | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/07. **UPDATE: 2/27/07 nightly job stream was successful. **
When: 2/27/07 8:35am When discovered: 2/20/07 7:30am Expected uptime: Up and current. Resolution or work-around: Nightly job stream was successful and data is current as of end of business day 2/27/2007. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source FSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Submitted/Last updated by: DMW - ISI - 02/28/2007 11:15:20 |
| 02/26/07 Mon | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/07. **UPDATE: Data has been restored from backup. Check details below for data availability. **
When: 2/26/07 8:35am When discovered: 2/20/07 7:30am Expected uptime: Data from 2/18/07 will be available after 8:00 am on 2/27/07. Resolution or work-around: Data has been restored from backups and is now current as of end of business day 2/18/2007. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source FSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Submitted/Last updated by: DMW - ISI - 02/27/2007 08:45:04 |
| 02/26/07 Mon | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/07. **UPDATE: Data was invalid and has been removed from the warehouse. Check details below for data availability. **
When: 2/26/07 8:35am When discovered: 2/20/07 7:30am Expected uptime: Data from 2/19/07 will be available after 8:00 am on 2/27/07. Resolution or work-around: Data was invalid and is no longer available. All tables are now empty. We will restore valid data from backups through the end of business on 2/19/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source FSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Last Update: 02/26/2007 11:45am MER Submitted/Last updated by: DMW - ISI - 02/26/2007 11:49:28 |
| 02/25/07 Sun | MyCalPoly |
Symptom/Description: Now Available (Some users were expriencing getting "Unrecognized user page"
When: 02/25/07 3am When discovered: 02/25/07 5am Expected uptime: 02/25/07 10:50am Resolution or work-around: Changes Rolled back to previous setup Contact for more information: Service Desk 756-7000 Root cause: This morning maintenance changes may have caused problems. Last Update: 02/25/2007 10:34 Submitted/Last updated by: JD,ITS/OPS - 02/25/2007 11:10:20 |
| 02/25/07 Sun | MyCalPoly |
Symptom/Description: Now Available (Some users were expriencing getting "Unrecognized user page"
When: 02/25/07 3am When discovered: 02/25/07 5am Expected uptime: 02/25/07 10:50am Resolution or work-around: Changes Rolled back to previuos setup Contact for more information: Service Desk 756-7000 Root cause: This morning maintenance changes may have caused problems. Last Update: 02/25/2007 10:34 Submitted/Last updated by: JD,ITS/OPS - 02/25/2007 10:59:06 |
| 02/25/07 Sun | MyCalPoly |
Symptom/Description: Now Available (Some users were expriencing getting "Unrecognized user page"
When: 02/25/07 3am When discovered: 02/25/07 5am Expected uptime: 02/25/07 10:50am Resolution or work-around: Changes Rolled back to previuos setup Contact for more information: Service Desk 756-7000 Root cause: This morning maintenance changes may caused problems. Last Update: 02/25/2007 10:34 Submitted/Last updated by: JD,ITS/OPS - 02/25/2007 10:58:21 |
| 02/23/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/07. **UPDATE: Data was invalid and has been removed from the warehouse. Check details below for data availability. **
When: 2/26/07 8:35am When discovered: 2/20/07 7:30am Expected uptime: Data from 2/19/07 will be available after 8:00 am on 2/27/07. Resolution or work-around: Data was invalid and is no longer available. All tables are now empty. We will restore valid data from backups through the end of business on 2/19/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source FSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Last Update: 02/26/2007 11:45am MER Submitted/Last updated by: DMW - ISI - 02/26/2007 11:48:44 |
| 02/23/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/07.
When: 2/26/07 8:35am When discovered: 2/20/07 7:30am Expected uptime: currently up. Resolution or work-around: Data is currently available through the end of the business day on 2/19/07. Some data may be more current. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source FSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Last Update: 02/23/2007 07:45 Submitted/Last updated by: DMW - ISI - 02/26/2007 08:36:36 |
| 02/23/07 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were again not refreshed for data through the end of the business day on 2/22/07.
When: 2/22/07 8:35pm When discovered: 2/23/07 7:30am Expected uptime: currently up. Resolution or work-around: Data is currently available through the end of the business day on 2/19/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source FSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Last Update: 02/23/2007 07:45 Submitted/Last updated by: DMW - ISI - 02/23/2007 07:47:27 |
| 02/22/07 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were again not refreshed for data through the end of the business day on 2/21/07.
When: 2/21/07 11:00pm When discovered: 2/22/07 7:30am Expected uptime: currently up. Resolution or work-around: Data is currently available through the end of the business day on 2/19/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source FSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Last Update: 02/22/2007 07:51 Submitted/Last updated by: DMW - ISI - 02/22/2007 07:58:16 |
| 02/22/07 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were again not refreshed for data through the end of the business day on 2/21/07.
When: 2/21/07 11:00pm When discovered: 2/22/07 7:30am Expected uptime: currently up. Resolution or work-around: Data is currently available through the end of the business day on 2/19/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on source HSLOPRD database. A CMS remedy ticket was submitted 2/21/07. Last Update: 02/22/2007 07:51 Submitted/Last updated by: DMW - ISI - 02/22/2007 07:53:43 |
| 02/21/07 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/20/07.
When: 2/19/07 9:30pm When discovered: 2/20/07 7:30am Expected uptime: currently up. Resolution or work-around: Data is currently available through the end of the business day on 2/19/07. Contact for more information: dwadmin@calpoly.edu --- Root cause: Finance build job failed due to database communication problem between the servers in Salt Lake City and Cal Poly Last Update: 02/21/2007 08:30 Submitted/Last updated by: DMW ISI - 02/21/2007 08:34:12 |
| 02/20/07 Tue | PolyData |
Symptom/Description: Student Administration (SA) and RDS Reporting tables were not refreshed for data through the end of the business day on 2/19/07. This includes Class List information (such as student enrollments, wait list, official grades), Class Title information, and Student Bio/Demo information (such as mailing addresses).
When: 2/20/07 12:37am When discovered: 2/20/07 7:30am Expected uptime: Resolution or work-around: Data is currently available through the end of the business day on 2/18/07. Contact for more information: polydata@calpoly.edu --- Root cause: RDS jobs failed due to database communication problems between the servers in Salt Lake City and Cal Poly. Last Update: MER-ISI 2/20/2006 8:46 AM Submitted/Last updated by: DW-ISI - 2/20/07 07:53 AM - 02/20/2007 08:52:18 |
| 02/20/07 Tue | PolyData |
Symptom/Description: Data Warehouse RDS build failed. RDS is currently up but contains day old data. Only RDS is affected, all other warehouse systems are up and running.
When: 2/20/ When discovered: 2/20/07 7:30am Expected uptime: RDS is up Resolution or work-around: Use day old data Contact for more information: Root cause: Unknown, being investigated. Last Update: 02/20/2007 07:53 Submitted/Last updated by: DMW, ITS ISI IM - 02/20/2007 07:57:38 |
| 02/20/07 Tue | PolyData |
Symptom/Description: Data Warehouse RDS build failed. RDS is currently up but contains day old data. Only RDS is affected, all other warehouse systems are up and running.
When: 2/20/07 12:37am When discovered: 2/20/07 7:30am Expected uptime: RDS is up Resolution or work-around: Use day old data Contact for more information: Root cause: Communication between the servers in Salt Lake City and Cal Poly failed. Last Update: 02/20/2007 07:53 Submitted/Last updated by: DMW, ITS ISI IM - 02/20/2007 08:14:09 |
| 01/31/07 Wed | PeopleSoft FS |
Symptom/Description: PeopleSoft Finance will be down for installation of two Patches
When: 1/31/07 at 8:00 PM Expected uptime: 1/31/07 Midnight Resolution or work-around: None Contact for more information:Cal Poly Service Center at 756-7000 option 3 --- Root cause: Required for installing patches. Last Update: 01/292/2007 2:35 Submitted/Last updated by: MP, ITS - 01/29/2007 14:35:54 |
| 01/24/07 Wed | PeopleSoft FS |
Symptom/Description: PeopleSoft Finance will be down for installation of a Patch
When: 1/24/07 at 8:00 PM Expected uptime: 1/24/07 Midnight Resolution or work-around: None Contact for more information:Cal Poly Service Center at 756-7000 option 3 --- Root cause: Required for installing patches. Last Update: 01/22/2007 10:23 Submitted/Last updated by: MP, ITS - 01/22/2007 10:38:49 |
| 01/11/07 Thu | Blackboard |
Symptom/Description: Blackboard Certificate Update
When: 1/12/2007 12:30 am to 12:45 am When discovered: Annual Maintanance Expected uptime: 1/12/2007 12:45 am Resolution or work-around: Load balanced system should allow users to continue to use system through update. Press 'RELOAD' or 'REFRESH' Button on browser if blackboard browser reports an error during this time period. Contact for more information: David K. Grant x0186 Additional info: --- Root cause: Anuual update of SSL Certificates requires new certificates every year Last Update: 01/11/2007 20:58 Submitted/Last updated by: DKG Collaboration Group - 01/11/2007 21:02:04 |
| 12/21/06 Thu | PolyData |
Symptom/Description: SA Reporting Table for Class List information (such as student enrollments, wait list, official grades) not refreshed for data through the end of the business day on 12/20/06.
When discovered: 12/21/06 7:23 AM Expected uptime: Re-running job to refresh Class List Information. Expected to complete on 12/21/06 by 10:00 AM. Check back for update. Resolution or work-around: Data is currently available through the end of the business day on 12/19/06. Contact for more information: dwadmin@calpoly.edu --- Root cause: Error in the programming code generating data for Class Lists. Last Update: 12/21/2006 08:29 Submitted/Last updated by: MER-ISI - 12/21/2006 08:46:41 |
| 12/21/06 Thu | PolyData |
Symptom/Description: SA Reporting Table for Class List information (such as student enrollments, wait list, official grades) not refreshed for data through the end of the business day on 12/20/06. ** UPDATE: As of 9:30 am, data is refreshed through end of business day on 12/20/06 **
When discovered: 12/21/06 7:23 AM Expected uptime: Re-running job to refresh Class List Information. Expected to complete on 12/21/06 by 10:00 AM. Check back for update. Resolution or work-around: Data is currently available through the end of the business day on 12/19/06. Contact for more information: dwadmin@calpoly.edu --- Root cause: Error in the programming code generating data for Class Lists. Last Update: 12/21/2006 09:30 AM Submitted/Last updated by: MER-ISI - 12/21/2006 09:31:32 |
| 12/13/06 Wed | PeopleSoft FS |
Description: PeopleSoft Financials will be down for installation of local modifications and a patch.
When: 12/13/06 at 8:00 PM Expected uptime: 12/13/06 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 12/11/2006 11:15 Submitted by: GLW, ITS-AIM - 12/11/2006 11:14:13 |
| 12/08/06 Fri | PeopleSoft |
Symptom/Description: VPN Maintenance Unscheduled Downtime
When: Friday, December 8th from 10:00 PM to 12:00 AM Contact for more information: please contact the ITService Center at (562) 346-2456. Additional info: Unisys and CMS Central are planning maintenance for Friday, December 8th from 10:00 PM to 12:00 AM to upgrade the VPN concentrator software. During this time period there will be brief outages for VPN client connections Last Update: 12/06/2006 15:19 Submitted/Last updated by: KKH ITS Service Desk 756-7000 - 12/06/2006 15:33:19 |
| 12/08/06 Fri | PeopleSoft |
Symptom/Description: VPN Maintenance Unscheduled Downtime
When: Friday, December 8 from 10:00 PM to 12:00 AM Contact for more information: please contact the ITService Center at (562) 346-2456. Additional info: Unisys and CMS Central are planning maintenance for Friday, December 8 from 10:00 PM to 12:00 AM to upgrade the VPN concentrator software. During this time period there will be brief outages for VPN client connections Last Update: 12/06/2006 15:19 Submitted/Last updated by: KKH ITS Service Desk 756-7000 - 12/06/2006 15:24:00 |
| 12/07/06 Thu | MyCalPoly |
Symptom/Description: my.calpoly.edu browser redirecting
When: 10:37 to 10:46 Expected uptime: 10:46 - available now Contact for more information: mycp@calpoly.edu Additional info: Error in URL caused looping behavior; new logins to Portal would result in web browser continuously looping between pages. Issue is now corrected. --- Root cause: Old configuration value used Last Update: 12/07/2006 11:03 Submitted/Last updated by: RPM, ISI/AI - 12/07/2006 11:08:47 |
| 12/06/06 Wed | Blackboard |
Symptom/Description: System application server prbbap02 restarted, both application servers are available
When: 12/06/2006 1310 Additional info: The httpd access_log failed to rotate and the file size limit was exceeded --- Root cause: See Additional info Last Update: 12/06/2006 13:11 Submitted/Last updated by: JPP, ITS/AIM - 12/06/2006 13:17:51 |
| 12/06/06 Wed | Blackboard |
Symptom/Description: System application restart, system available
When: 12/06/2006 1310 Additional info: The httpd access_log failed to rotate and the file size limit was exceeded --- Root cause: See Additional info Last Update: 12/06/2006 13:11 Submitted/Last updated by: JPP, ITS/AIM - 12/06/2006 13:16:07 |
| 12/06/06 Wed | PolyData |
Symptom/Description: Polydata HRSA Student warehouse was only partially refreshed.
When: 12/6/2006 When discovered: 12/6/2006 7:30am Resolution or work-around: Use day old data for those tables not refreshed. Check maintenance date (maint_dt) on desired tables. RDS was not affected. Contact for more information: dwadmin@calpoly.edu --- Root cause: Error in build script. Last Update: 12/06/2006 08:09 Submitted/Last updated by: dmw its-isi - 12/06/2006 08:19:14 |
| 12/05/06 Tue | PeopleSoft FS |
Description: PeopleSoft Financials was down for installation of Finance Release 8.40.060. Its available now.
When: 12/5/06 at 5:00 PM Expected uptime: 12/6/06 at 8:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Current FS 8.40.060 document (PDF) --- Root cause: Required for installation of upgrades (8.40.060) and patches. Last Update: 12/06/2006 08:02 Updated by: GLW, ITS-AIM - 12/06/2006 08:04:38 |
| 12/05/06 Tue | PolyData |
Symptom/Description: Finance Data Warehouse in Polydata will not be refreshed on 12/6/06.
When: 12/6/06 When discovered: 12/6/06 Expected uptime: Will refresh on 12/7/06 Resolution or work-around: Day old data available as of 12/5/06. Contact for more information: dwadmin@calpoly.edu Root cause: Finance baseline release migration. Last Update: 12/05/2006 14:24 Submitted/Last updated by: DMW, ITS_ISI - 12/05/2006 14:27:15 |
| 12/05/06 Tue | MyCalPoly |
Symptom/Description:my.calpoly.edu and Plan a Schedule peformance upgrade is complete
When: Wednesday, 12/5/06, 3 p.m. Contact for more information: mycp@calpoly.edu Additional info: Upgrade to software supporting my.calpoly.edu and Plan a Schedule (PASS) is complete. Services remained available throughout upgrade. No functionality has changed. --- Last Update: 12/05/2006 16:00 Submitted/Last updated by: RM, ISI/AI - 12/05/2006 16:13:06 |
| 12/05/06 Tue | PeopleSoft FS |
Description: PeopleSoft Financials will be down for installation of Finance Release 8.40.060.
When: 12/5/06 at 5:00 PM Expected uptime: 12/6/06 at 8:30 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Current FS 8.40.060 document (PDF) --- Root cause: Required for installation of upgrades and patches. Last Update: 11/27/2006 10:49 Submitted by: PT, ITS-Service Desk - 12/05/2006 10:38:28 |
| 12/05/06 Tue | PeopleSoft FS |
Description: PeopleSoft Financials will be down for installation of Finance Release 8.40.060.
When: 12/5/06 at 3:00 PM Expected uptime: 12/6/06 at 8:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Current FS 8.40.060 document (PDF) --- Root cause: Required for installation of upgrades and patches. Last Update: 11/27/2006 10:49 Submitted by: GLW, ITS-AIM - 11/27/2006 10:49:43 |
| 11/21/06 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu Registration & Enrollment channels
When: 11/21/06 7:00 pm When discovered: 11/21/06 6:55 pm Expected uptime: 11/21/06 7:20 pm Resolution or work-around: None Contact for more information: 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: Firewall upgrade to ess server Last Update: 11/21/2006 19:07 Submitted/Last updated by: TR, ITS-Ops - 11/21/2006 19:10:44 |
| 11/21/06 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu Registration & Enrollment channels: access may be intermittent while testing new firewall settings. TESTING COMPLETE. CHANNELS AVAILABLE.
When: 11/21/06 7:00 pm When discovered: 11/21/06 6:55 pm Expected uptime: 11/21/06 7:20 pm Resolution or work-around: Wait 5-10 minutes and retry. Contact for more information: 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: Firewall upgrade to ess server Last Update: 11/21/2006 21:30 Submitted/Last updated by: TR, ITS-Ops - 11/21/2006 21:31:21 |
| 11/21/06 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu Registration & Enrollment channels currently down
When: 11/21/06 7:00 pm When discovered: 11/21/06 6:55 pm Expected uptime: 11/21/06 7:20 pm Resolution or work-around: None Contact for more information: 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: Firewall upgrade to ess server Last Update: 11/21/2006 19:07 Submitted/Last updated by: TR, ITS-Ops - 11/21/2006 19:11:41 |
| 11/21/06 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu Registration & Enrollment channels down. NOW AVAILABLE!
When: 11/21/06 7:00 pm When discovered: 11/21/06 6:55 pm Expected uptime: 11/21/06 7:20 pm Resolution or work-around: None Contact for more information: 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: Firewall upgrade to ess server Last Update: 11/21/2006 19:40 Submitted/Last updated by: TR, ITS-Ops - 11/21/2006 19:40:38 |
| 11/21/06 Tue | MyCalPoly |
Symptom/Description: my.calpoly.edu Registration & Enrollment channels: access may be intermittent while testing new firewall settings.
When: 11/21/06 7:00 pm When discovered: 11/21/06 6:55 pm Expected uptime: 11/21/06 7:20 pm Resolution or work-around: Wait 5-10 minutes and retry. Contact for more information: 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: Firewall upgrade to ess server Last Update: 11/21/2006 20:42 Submitted/Last updated by: TR, ITS-Ops - 11/21/2006 20:43:39 |
| 11/20/06 Mon | MyCalPoly |
Symptom/Description: Problems loggin ito the Portal. Server error messages
When: 11/20/06 4:30 Expected uptime: 11/20/06 5:30 Resolution or work-around: Appears to be working now Root cause: To Be Determined Last Update: 11/20/2006 17:30 Submitted/Last updated by: KKH ITS Service Desk - 11/20/2006 17:32:42 |
| 11/20/06 Mon | MyCalPoly |
Symptom/Description: Problems logging into the Portal. Server error messages
When: 11/20/06 4:30 pm Expected uptime: 11/20/06 5:30 pm Resolution or work-around: Appears to be working now Root cause: To Be Determined Last Update: 11/20/2006 6:30 pm Submitted/Last updated by: KKH ITS Service Desk - 11/20/2006 18:05:08 |
| 11/19/06 Sun | MyCalPoly |
Symptom/Description: My CalPoly Potral Webpage will not be available at this time during system maintenance.
When: 11/19/06, 06:30am Expected uptime: 11/19/06, 12:00pm(noon) Resolution or work-around: none Contact for more information: ops 756-5512 --- Root cause: scheduled maintenance Last Update: 11/19/2006 05:50 Submitted/Last updated by: RjP, Ops - 11/19/2006 06:42:49 |
| 11/19/06 Sun | MyCalPoly |
Symptom/Description: Limited My CalPoly Potral Webpage will be available during system maintenance.
When: 11/19/06, 06:30am Expected uptime: 11/19/06, 12:00pm(noon) Resolution or work-around: none Contact for more information: ops 756-5512 --- Root cause: scheduled maintenance Last Update: 11/19/2006 05:50 Submitted/Last updated by: RjP, Ops - 11/19/2006 05:57:21 |
| 11/19/06 Sun | MyCalPoly |
Symptom/Description: Limited My CalPoly Potral Webpage will be available at this time during system maintenance.
When: 11/19/06, 06:30am Expected uptime: 11/19/06, 12:00pm(noon) Resolution or work-around: none Contact for more information: ops 756-5512 --- Root cause: scheduled maintenance Last Update: 11/19/2006 05:50 Submitted/Last updated by: RjP, Ops - 11/19/2006 07:32:50 |
| 11/15/06 Wed | PolyData |
Symptom/Description: HR data warehouse
When: 11/15/06 2:06am When discovered: 11/15/06 7:30am Resolution or work-around: Data is current Contact for more information: dwadmin@calpoly.edu Root cause: Please disregard the prior notice, the HR database is current and correct. Last Update: 11/15/2006 07:58 Submitted/Last updated by: DMW ITS ISI - 11/15/2006 09:43:34 |
| 11/15/06 Wed | PolyData |
Symptom/Description: HR data warehouse
When: 11/15/06 2:06am When discovered: 11/15/06 7:30am Resolution or work-around: Use day old data. Contact for more information: dwadmin@calpoly.edu Root cause: The HR data warehouse has checks to look at differences in source table counts compared to the prior day's counts. If the source tables have a large disparity from one day to another, the warehouse is not built until the difference in table sizes can be determined. Last Update: 11/15/2006 07:58 Submitted/Last updated by: DMW ITS ISI - 11/15/2006 08:04:21 |
| 11/11/06 Sat | Blackboard |
Symptom/Description: Blackboard intermittant access issues
When: 11-11-06,1:15pm When discovered: 11-11-06, 1:10pm Expected uptime: asap Resolution or work-around: none Contact for more information: OPS 756-5512 Additional info: oncall support called --- Root cause: unknown Last Update: 11/11/2006 13:29 Submitted/Last updated by: [LW,OPS] - 11/11/2006 13:32:16 |
| 11/11/06 Sat | Blackboard |
Symptom/Description: Blackboard intermittant access issues Resolved!
When: 11-11-06,1:15pm When discovered: 11-11-06, 1:10pm Expected uptime: Up Now. Resolution or work-around: none Contact for more information: OPS 756-5512 Additional info: oncall support called --- Root cause: unknown Last Update: 11/11/2006 13:29 Submitted/Last updated by: [LW,OPS] - 11/11/2006 18:53:25 |
| 11/10/06 Fri | Blackboard |
Symptom/Description:Collab services (chat/virtual classroom) unavailable
When: 11/10 01:00 am When discovered: 11/10 01:00 am Expected uptime: 11/11 13:00 Resolution or work-around: none Contact for more information: dkg ASAS x0186 Additional info: --- Root cause: Load balancer not passing collab requests Last Update: 11/10/2006 00:55 Submitted/Last updated by: dkg asas - 11/10/2006 00:57:25 |
| 11/02/06 Thu | MyCalPoly |
Symptom/Description: Alternate Login Page was available for brief time
When: 11/2/06 11:00am - 11:18am When discovered: 11/2/06, 11:00am Expected uptime: Normal Login page is NOW available Contact for more information: ITS Service Desk, 67000, 0 --- Last Update: 11/02/2006 11:21 Submitted/Last updated by: pt, ITS Service Desk - 11/02/2006 11:25:35 |
| 10/31/06 Tue | PeopleSoft FS |
Symptom/Description: PeopleSoft Financials Not Accessible for some users
When: Oct. 31st, 8:12am When discovered: Oct. 31st, 8:12am Expected uptime: To be determined Resolution or work-around: CMS Support has been contacted Contact for more information:CMS Call Center, 67000, Option 3 Additional info: Some users may be denied access thru Single Click Access and instead see PS Logon Screen with error messsage 'Application Server is down at this time'. --- Root cause: To be determined Last Update: 10/31/2006 08:14 Submitted/Last updated by: pt, ITS Service Desk - 10/31/2006 08:21:32 |
| 10/31/06 Tue | PeopleSoft FS |
Symptom/Description: PeopleSoft Financials Not Accessible for some users
When: Oct. 31st, 8:12am When discovered: Oct. 31st, 8:12am Expected uptime: To be determined Resolution or work-around: CMS Support has been contacted Contact for more information:CMS Call Center, 67000, Option 3 Additional info: Some users may be denied access thru Single Click Access and receive 'Application Server is down at this time', error message. --- Root cause: To be determined Last Update: 10/31/2006 08:14 Submitted/Last updated by: pt, ITS Service Desk - 10/31/2006 08:19:07 |
| 10/31/06 Tue | PeopleSoft FS |
Symptom/Description: PeopleSoft Financials Not Accessible for some users
When: Oct. 31st, 8:12am When discovered: Oct. 31st, 8:12am Expected uptime: To be determined Resolution or work-around: CMS Support has been contacted Contact for more information:CMS Call Center, 67000, Option 3 Additional info: Some users may be denied access thru Single Click Access and receive Application Server is down at this time, error message. --- Root cause: To be determined Last Update: 10/31/2006 08:14 Submitted/Last updated by: [initials, department] - 10/31/2006 08:18:10 |
| 10/22/06 Sun | MyCalPoly |
Symptom/Description: NOW AVAILABLE. my.calpoly.edu portal
When: 10/22/06 4:10 pm When discovered: 10/22/06 4:00 pm Expected uptime: Unknown Resolution or work-around: Now up. Contact for more information: 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: Hung process caused login problems. Last Update: 10/22/2006 16:08 Submitted/Last updated by: TR, ITS-Ops - 10/22/2006 17:10:06 |
| 10/22/06 Sun | MyCalPoly |
Symptom/Description: my.calpoly.edu portal unavailable.
When: 10/22/06 4:10 pm When discovered: 10/22/06 4:00 pm Expected uptime: Unknown Resolution or work-around: Portal set to limited layout, Single-Click access only. Contact for more information: 756-7000 option 0 Additional info: [URL Reference or other document] --- Root cause: ITS staff are currently looking into problem. Last Update: 10/22/2006 16:08 Submitted/Last updated by: TR, ITS-Ops - 10/22/2006 16:32:38 |
| 10/05/06 Thu | Blackboard |
Symptom/Description: Blackboard Restart
When: [Date and clock time] When discovered: 10/5/06 23:00 Expected uptime: 10/5/06 23:59 Resolution or work-around: None Contact for more information: Additional info: [URL Reference or other document] --- Root cause: Need to restart blackboard to clear one class problem. Unrelated to Last years problems. Blackboard operational in all aspects except for access to one class. Last Update: 10/05/2006 16:49 Submitted/Last updated by: dkg ASAS - 10/05/2006 16:51:35 |
| 09/28/06 Thu | PeopleSoft FS |
Description: eopleSoft Financials was down for emergency maintenance.
When: 9/28/06 at 5:00 PM Expected uptime: 9/28/06 at 7:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Outage was required by CMS Central to fix a configuration problem that was interrupting service. Last Update: 09/29/2006 10:15 Submitted by: GLW, ITS-AIM - 09/29/2006 10:12:51 |
| 09/28/06 Thu | PeopleSoft FS |
Description: PeopleSoft Financials was down for emergency maintenance.
When: 9/28/06 at 5:00 PM Expected uptime: 9/28/06 at 7:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Outage was required by CMS Central to fix a configuration problem that was interrupting service. Last Update: 09/29/2006 10:15 Submitted by: GLW, ITS-AIM - 09/29/2006 15:21:46 |
| 09/26/06 Tue | PolyData |
Symptom/Description: RESOLVED - Problem with duplicate rows for some students in Brio reporting tables/queries including Class Lists/Wait Lists, Student Lists of enrolled and eligible students.
When: 9/26/2006 8:30 AM When discovered: 9/26/2006 8:30 AM Expected uptime: 1:00 PM Resolution or work-around: Duplicate rows have been removed. Class lists no longer contain duplicate data. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problems with identity build transitioning from SIS to PeopleSoft SA causing duplicate "open" identities for some students. Last Update: 09/26/2006 01:38 pm Submitted/Last updated by: ITS/ISI-LJS - 09/26/2006 13:38:56 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description: PORTAL login access very slow or unavailable
When: 09/26/06 11:05am When discovered: 09/26/06 11:05am Expected uptime: 09/26/06 unknown Resolution or work-around: None at this time Contact for more information: ITS Service Desk 756-7000 option 0 Root cause: High loads Last Update: 09/26/2006 4:45 Submitted/Last updated by: KKH ITS Service Desk - 09/26/2006 16:46:06 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description:The Faculty Printable Course Info in some cases is showing duplicate students on class rosters.
When: 9/26/06 at 8:15am Resolution or work-around:Peoplesoft SA displays correct information. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:To be determined Last Update: 09/26/2006 08:51 Submitted/Last updated by: jbg, ITS Service Desk - 09/26/2006 09:18:28 |
| 09/26/06 Tue | PolyData |
Symptom/Description: Problem with duplicate rows for some students in Brio reporting tables/queries including Class Lists/Wait Lists, Student Lists of enrolled and eligible students. Some students may be listed without a Student Emplid.
When: 9/26/2006 8:30 AM When discovered: 9/26/2006 8:30 AM Expected uptime: ETA 1:00 PM Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problems with identity build transitioning from SIS to PeopleSoft SA causing duplicate "open" identities for some students. Last Update: 09/26/2006 09:29 Submitted/Last updated by: ITS/ISI-MER - 09/26/2006 09:43:56 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description:My Calpoly Portal performance is improved.
When Discovered: Monday, 9/25/06 at 7:30 am Next Update: 9/26/06 2:00 pm Expected Resolution Time: To Be Determined Additional Information: Periodic slowness (especially upon login) could occur over the next few days. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: High loads on database and other shared resources. Last Update: 09/25/2006 10:00 am Submitted/Last updated by: tob, ITS Service Desk - 09/26/2006 10:12:31 |
| 09/26/06 Tue | PolyData |
Symptom/Description: Finance Data Warehouse. The following tables were not processed successfully last night:
FN_TRANS_BUDGET_TB
FN_TRANS_ENCUMBRANCE_TB
FN_TRANS_PRE_ENCUMBRANCE_TB
When: 9/26/06 7:30am When discovered: 9/26/06 7:30am Expected uptime: unknown Resolution or work-around: Use day old data Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated. Last Update: 09/26/2006 07:33 Submitted/Last updated by: DMW ITS ISI - 09/26/2006 07:36:57 |
| 09/26/06 Tue | PolyData |
Symptom/Description: Data warehouse HR Job table (JOB_DATA_TB) not refreshed.
When: 9/26/06 11:30am Resolution or work-around: Use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: High loads on Delphi Last Update: 09/26/2006 11:31 Submitted/Last updated by: DMW, ITS ISI - 09/26/2006 11:34:02 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description:Printable Course Info in some cases is showing duplicate names of students on faculty rosters.
When: 9/26/06 at 8:15am Resolution or work-around:Peoplesoft SA displays correct information. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:To be determined Last Update: 09/26/2006 08:51 Submitted/Last updated by: jbg, ITS Service Desk - 09/26/2006 09:03:28 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description:Printable Course Info, in some cases is showing duplicate names of students on faculty rosters.
When: 9/26/06 at 8:15am Resolution or work-around:Peoplesoft SA displays correct information. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:To be determined Last Update: 09/26/2006 08:51 Submitted/Last updated by: jbg, ITS Service Desk - 09/26/2006 09:04:40 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description:The Faculty Printable Course Info in some cases is showing duplicate students on class rosters.
When: 9/26/06 at 8:15am Resolution or work-around:Peoplesoft SA displays correct information. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:To be determined Last Update: 09/26/2006 08:51 Submitted/Last updated by: jbg, ITS Service Desk - 09/26/2006 09:13:25 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description:Printable Course Info, in some cases is showing duplicate students on faculty rosters.
When: 9/26/06 at 8:15am Resolution or work-around:Peoplesoft SA displays correct information. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause:To be determined Last Update: 09/26/2006 08:51 Submitted/Last updated by: jbg, ITS Service Desk - 09/26/2006 09:09:17 |
| 09/26/06 Tue | MyCalPoly |
Symptom/Description: PORTAL login access very slow.
When: 09/26/06 11:05am When discovered: 09/26/06 11:05am Expected uptime: 09/26/11:45am Resolution or work-around: Appl. Mang. reducing loads on DB server. Contact for more information: Root cause: High loads Last Update: 09/26/2006 11:29 Submitted/Last updated by: JD, ITS/OPS - 09/26/2006 11:35:08 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal performance has improved significantly. Logging in may take several seconds, but performance once inside the portal is good.
When: 9/25/06 at 10:00am Time of Resolution: 9/25/06 noon Additional Information: Periodic slowness (especially upon login) could occur over the next few days. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To Be Determined Next Update: 9/26/06 8:00 am Last Update: 09/25/2006 12:15 pm Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 12:31:14 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal performanced has improved significantly. Logging in may take several seconds, but performance once inside the portal is good.
When: 9/25/06 at 10:00am Time of Resolution: 9/25/06 noon Additional Information: Periodic slowness (especially upon login) could occur over the next few days. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To Be Determined Next Update: 9/26/06 8:00 am Last Update: 09/25/2006 12:15 pm Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 12:29:31 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal very slow or unavailable
When: 9/25/06 at 10:00am Expected uptime: 9/25/06 11:00am Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknown at this time Last Update: 09/25/2006 10:09 Submitted/Last updated by: JBG, ITS Service Desk - 09/25/2006 10:16:03 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal very slow or unavailable
When: 9/25/06 at 10:00am Expected uptime: 9/25/06 11:00am Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: Unknkown at this time Last Update: 09/25/2006 10:09 Submitted/Last updated by: JBG, ITS Service Desk - 09/25/2006 10:14:41 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal login and performance is very slow.
When: 9/25/06 at 10:00am Expected Resolution Time: 9/25/06 1:55 pm Additional Information: Periodic slowness (especially upon login) could occur over the next few days. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To Be Determined Next Update: 9/26/06 2:15 pm Last Update: 09/25/2006 1:41 pm Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 13:44:43 |
| 09/25/06 Mon | Advancement Network |
Symptom/Description: Intermittent error: "Service Temporary Unavailable" error when attempting to access applications through the Advancement Network. ** UPDATE: Web pages responding normally **
When: 9/25/2006 10:08 am When discovered: 9/28/2006 10:08 am Expected uptime: Up! Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: Heavy loads on database server. Last Update: 09/25/2006 1:47 Submitted/Last updated by: ISI-MER - 09/25/2006 13:48:41 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal performanced has improved significantly. Logging in may take several seconds, but performance once inside the portal is good.
When: 9/25/06 at 10:00am Time of Resolution: 9/25/06 noon Additional Information: Periodic slowness (especially upon login) could occur over the next few days. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To Be Determined Next Update: 9/26/06 8:00 am Last Update: 09/25/2006 12:15 pm Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 12:27:46 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal very slow or unavailable
When: 9/25/06 at 10:00am Expected uptime: 9/25/06 11:00am Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To be determined Last Update: 09/25/2006 10:09 Submitted/Last updated by: JBG, ITS Service Desk - 09/25/2006 10:28:15 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal performanced has improved significantly. Logging in may take several seconds, but performance once inside the portal is good.
When: 9/25/06 at 10:00am Time of Resolution: 9/25/06 noon Additional Information: Periodic slowness, especially upon login, could occur over the next few days, but services are expected to be available. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To Be Determined Next Update: Last Update: 09/25/2006 12:15 pm Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 12:25:48 |
| 09/25/06 Mon | Advancement Network |
Symptom/Description: Intermittent error: "Service Temporary Unavailable" error when attempting to access applications through the Advancement Network.
When: 9/25/2006 10:08 am When discovered: 9/28/2006 10:08 am Expected uptime: TBD Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: Under investigation. Last Update: 09/25/2006 10:22 Submitted/Last updated by: ISI-MER - 09/25/2006 10:26:23 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal login and performance is very slow.
When: 9/25/06 at 10:00am Expected Resolution Time: To Be Determined Additional Information: Periodic slowness (especially upon login) could occur over the next few days. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To Be Determined Next Update: 9/26/06 10:00 am Last Update: 09/25/2006 4:40 pm Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 16:41:50 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal very slow or unavailable
When: 9/25/06 at 10:00am Next Update: 9/25/06 noon Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To be determined Last Update: 09/25/2006 11:12 am Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 11:14:52 |
| 09/25/06 Mon | MyCalPoly |
Symptom/Description:My.Calpoly Portal login and performance is very slow.
When: 9/25/06 at 10:00am Expected Resolution Time: To Be Determined Additional Information: Periodic slowness (especially upon login) could occur over the next few days. Contact for more information:ITS Service Desk 756-7000 option 0 Root cause: To Be Determined Next Update: 9/26/06 4:00 pm Last Update: 09/25/2006 2:11 pm Submitted/Last updated by: tob, ITS Service Desk - 09/25/2006 14:13:07 |
| 09/24/06 Sun | MyCalPoly |
Symptom/Description: Portal back up. Printable Course Info Channel temporarily unavailable.
When: 11:30 pm, 9/24/06 When discovered: 11:15 pm, 9/24/06 Expected uptime: Portal up now. Printable Course Info Channel by 1:15 a.m. Resolution or work-around: None. Single-click access only. Contact for more information: 756-7000 Option 0. Additional info: [URL Reference or other document] --- Root cause: Printable Course Info Channel caused problem with portal. This problem is currently being worked on. Last Update: 09/25/2006 00:15 Submitted/Last updated by: TR,ITS-Ops - 09/25/2006 00:16:39 |
| 09/24/06 Sun | MyCalPoly |
Symptom/Description: Portal back up. Printable Course Info Channel back up.
When: 11:30 pm, 9/24/06 When discovered: 11:15 pm, 9/24/06 Expected uptime: Portal up now. Printable Course Info Channel up now. Resolution or work-around: None. Contact for more information: 756-7000 Option 0. Additional info: [URL Reference or other document] --- Root cause: Printable Course Info Channel appears to have caused problem with portal. Problem has been resolved for tonight and will continue to be monitored and researched. Last Update: 09/25/2006 00:45 Submitted/Last updated by: TR,ITS-Ops - 09/25/2006 00:47:30 |
| 09/24/06 Sun | MyCalPoly |
Symptom/Description: Portal set to limited layout while checking on access issue.
When: 11:30 pm, 9/24/06 When discovered: 11:15 pm, 9/24/06 Expected uptime: Unknown Resolution or work-around: None. Single-click access only. Contact for more information: 756-7000 Option 0. Additional info: [URL Reference or other document] --- Root cause: ITS personnel currently researching. Last Update: 09/24/2006 23:26 Submitted/Last updated by: TR,ITS-Ops - 09/24/2006 23:42:18 |
| 09/22/06 Fri | MyCalPoly |
Symptom/Description:Faculty Course Info Channel, Access Class Rosters Link will be slow.
When: 9/22/06 10:45 Resolution or work-around:Use Printable Course Info Channel Contact for more information:ITS Service Desk 756-7000 option 3 Root cause:Heavy loads on Peoplesoft Last Update: 09/22/2006 10:50 Submitted/Last updated by: JBG Service Desk - 09/22/2006 11:08:14 |
| 09/22/06 Fri | MyCalPoly |
Symptom/Description:Faculty Course Info Channel,accessing Class Rosters Link will be slow.
When: 9/22/06 10:45 Resolution or work-around:Use Printable Course Info Contact for more information:ITS Service Desk 756-7000 option 3 Root cause:Heavy loads on Peoplesoft Last Update: 09/22/2006 10:50 Submitted/Last updated by: JBG Service Desk - 09/22/2006 11:06:24 |
| 09/21/06 Thu | MyCalPoly |
Symptom/Description: My.Calpoly Portal Available
When: Sept. 21st, 1:30pm Contact for more information: ITS Service Desk, 756-7000 Root cause: To be determined Last Update: 09/21/2006 12:30 Submitted/Last updated by: KKH, ITS Service Desk - 09/21/2006 13:39:33 |
| 09/21/06 Thu | MyCalPoly |
Symptom/Description: My.Calpoly Portal Unavailable
When: Sept. 21st, 12:26pm When discovered: Sept. 21st, 12:24pm Expected uptime: To be determined Resolution or work-around: None at this time, Portal Group is being contacted Contact for more information: Users not able to login at this time, ITS Service Desk, 67000 Root cause: To be determined Last Update: 09/21/2006 12:27 Submitted/Last updated by: pt, ITS Service Desk - 09/21/2006 12:34:00 |
| 09/21/06 Thu | MyCalPoly |
Symptom/Description: My.Calpoly Portal Available
When: Sept. 21st, 1:30pm Contact for more information: ITS Service Desk, 756-7000 Root cause: To be determined Last Update: 09/21/2006 12:30 Submitted/Last updated by: KKH, ITS Service Desk - 09/21/2006 13:41:00 |
| 09/21/06 Thu | MyCalPoly |
Symptom/Description: My.Calpoly Portal Available
When: Sept. 21st, 1:30pm Contact for more information: ITS Service Desk, 756-7000 Root cause: To be determined Last Update: 09/21/2006 12:30 Submitted/Last updated by: KKH, ITS Service Desk - 09/21/2006 13:41:38 |
| 09/21/06 Thu | MyCalPoly |
Symptom/Description: My.Calpoly Portal Available
When: Sept. 21st, 1:30pm Contact for more information: ITS Service Desk, 756-7000 Root cause: To be determined Last Update: 09/21/2006 12:30 Submitted/Last updated by: KKH, ITS Service Desk - 09/21/2006 13:40:27 |
| 09/21/06 Thu | MyCalPoly |
Symptom/Description: My.Calpoly Portal Available
When: Sept. 21st, 1:30pm Contact for more information: ITS Service Desk, 756-7000 Root cause: To be determined Last Update: 09/21/2006 12:30 Submitted/Last updated by: KKH, ITS Service Desk - 09/21/2006 13:38:04 |
| 09/21/06 Thu | MyCalPoly |
Symptom/Description: My.Calpoly Portal Unavailable, Users unable to login
When: Sept. 21st, 12:26pm When discovered: Sept. 21st, 12:24pm Expected uptime: To be determined Resolution or work-around: None at this time, Portal Group has been contacted Contact for more information: ITS Service Desk, 67000 Root cause: To be determined Last Update: 09/21/2006 12:27 Submitted/Last updated by: pt, ITS Service Desk - 09/21/2006 12:31:03 |
| 09/13/06 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for installation of Patches.
When: 9/13/06 at 8:00 PM Expected uptime: 9/13/06 by Midngiht Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects. Last Update: 09/12/2006 8:25 Submitted by: MP, ITS-AIM - 09/12/2006 08:22:37 |
| 09/06/06 Wed | PolyData |
Symptom/Description: Polydata warehouse FIN, HR, HR/SA build jobs did not complete.
When: 9/5/06 22:04 When discovered: 9/6/06 7:35am Resolution or work-around: Use day old data. Contact for more information: dwadmin@calpoly.edu Root cause: The Delphi database server crashed. Last Update: 09/06/2006 07:51 Submitted/Last updated by: dmw ITS-ISI - 09/06/2006 07:55:33 |
| 09/06/06 Wed | PolyData |
Symptom/Description: Polydata warehouse data for Finance, HR, and Student was not refreshed. Data is available as of 9/4/06. Will be refreshed on evening of 9/6/06.
When: 9/5/06 22:04 When discovered: 9/6/06 7:35am Resolution or work-around: Day old data is available for use. Contact for more information: dwadmin@calpoly.edu Root cause: The Delphi database server rebooted during build cycle. Last Update: 09/06/2006 08:25 Submitted/Last updated by: MER ITS-ISI - 09/06/2006 08:23:26 |
| 08/24/06 Thu | PolyData |
Symptom/Description: HR and HRSA datawarehouse tables build running about 3 hours late
When: 8/24/06 When discovered: planned delay Expected uptime: 8/24/06 noon Resolution or work-around: Use day old data or wait until build job completes Contact for more information: dwadmin@calpoly.edu Root cause: HRSA Production (HSLOPRD) was down from 8:00 PM to Midnight on Wednesday evening 8/23/06 for multiple COMRs (Campus Object Migration Request) and a patch installation. Last Update: 08/24/2006 08:40 Submitted/Last updated by: dmw ITS AIM - 08/24/2006 08:45:23 |
| 08/17/06 Thu | Blackboard |
Symptom/Description: Fall 06 (2068) course shells are available
When: 8/11/06 12:00PM Resolution or work-around: The Blackboard Access channel is now located on the Main tab of the Portal. All Blackboard courses can be accessed from there. Contact for more information: Service Desk 756-7000 Additional info: http://blackboardsupport.calpoly.edu/ Root cause: Peoplesoft changes for the Portal. Last Update: 08/21/2006 11:44 AM Submitted/Last updated by: [TM, USS/TLS] - 08/21/2006 11:45:04 |
| 08/17/06 Thu | PolyData |
Symptom/Description: PolyData JOB_DATA_TB is still in the process of refreshing. The job is expected to finish by 9:30 am. The table currently contains day old data and can be used. All other tables in the PolyData Warehouse have been refreshed.
When: 8/17/06 8:00 am When discovered: 8/17/06 8:00 am Expected uptime: 8/17/06 9:30 am Resolution or work-around: Use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: Job running long. Last Update: 08/17/2006 08:22 Submitted/Last updated by: TM,ITS - 08/17/2006 08:25:02 |
| 08/17/06 Thu | Blackboard |
Symptom/Description: Fall 06 (2068) course shells are available
When: 8/11/06 12:00PM Resolution or work-around:From the Registration & Account Balance tab...
Soon the "Blackboard Access" channel will be available for you on the Main tab of the Portal. This will be your access to all Blackboard courses from now on. Contact for more information:Service Desk 756-7000 Additional info: http://blackboardsupport.calpoly.edu/ Root cause:Peoplesoft changes for the Portal. Last Update: 08/17/2006 16:59 Submitted/Last updated by: [TM, USS/TLS] - 08/17/2006 17:07:35 |
| 08/17/06 Thu | Blackboard |
Symptom/Description: Fall 06 (2068) course shells are available
When: 8/11/06 12:00PM Resolution or work-around: From the Registration & Account Balance tab...
Contact for more information: Service Desk 756-7000 Additional info: http://blackboardsupport.calpoly.edu/ Root cause: Peoplesoft changes for the Portal. Last Update: 08/17/2006 16:59 Submitted/Last updated by: [TM, USS/TLS] - 08/17/2006 17:09:52 |
| 08/17/06 Thu | PolyData |
Symptom/Description: RESOLVED:PolyDAta JOB_DATA_TB is now refreshed 8:50 am. PROBLEM:PolyData JOB_DATA_TB is still in the process of refreshing. The job is expected to finish by 9:30 am. The table currently contains day old data and can be used. All other tables in the PolyData Warehouse have been refreshed.
When: 8/17/06 8:00 am When discovered: 8/17/06 8:00 am Expected uptime: 8/17/06 9:30 am Resolution or work-around: Use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: Job running long. Last Update: 08/17/2006 08:58 Submitted/Last updated by: TM,ITS - 08/17/2006 08:56:26 |
| 08/17/06 Thu | Blackboard |
Symptom/Description: Fall 06 (2068) course shells are available
When: 8/11/06 12:00PM Resolution or work-around:From the Registration & Account Balance tab...
Contact for more information:Service Desk 756-7000 Additional info: http://blackboardsupport.calpoly.edu/ Root cause:Peoplesoft changes for the Portal. Last Update: 08/17/2006 16:59 Submitted/Last updated by: [TM, USS/TLS] - 08/17/2006 17:08:31 |
| 08/16/06 Wed | PolyData |
Symptom/Description: PolyData job_data_tb not yet refreshed.
When: 8/16/06 8:00 am When discovered: 8/16/06 8:00 am Expected uptime: 8/16/06 9:30 am Resolution or work-around: use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: job running longer. Last Update: 08/16/2006 08:37 Submitted/Last updated by: TM, ITS - 08/16/2006 08:39:10 |
| 08/16/06 Wed | PolyData |
Symptom/Description: RESOLVED: Job_data_tb is refreshed. PROBLEM: PolyData job_data_tb not yet refreshed.
When: 8/16/06 8:00 am When discovered: 8/16/06 8:00 am Expected uptime: 8/16/06 9:30 am Resolution or work-around: use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: job running longer. Last Update: 08/16/2006 09:00 Submitted/Last updated by: TM, ITS - 08/16/2006 09:10:51 |
| 08/10/06 Thu | MyCalPoly |
Symptom/Description: MyCalPoly server1 upgrade
When: 8/10/06 12:15 pm When discovered: Expected uptime: 8/10/06 1:00 pm Resolution or work-around: Server2 up and operational Contact for more information: Linda Sandy 6-6568 Additional info: n/a Root cause: upgrade to CPU's and Memory on Diemos server Last Update: 08/10/2006 12:30 Submitted/Last updated by: ljs AM - 08/10/2006 12:33:23 |
| 08/10/06 Thu | PolyData |
Symptom/Description: PolyData Personal_data_tb & Job_data_tb were not refreshed successfully. Personal_data_tb & Job data_tb contain day old day.
When: 8/10/2006 8:00 am When discovered: 8/10/2006 8:30 am Expected uptime: 8/11/2006 8:00 am Resolution or work-around: use day old data on Personal_data_tb & Job_data_tb. Contact for more information: dwadmin@calpoly.edu --- Root cause: Unknown error pulling ps_csu_job Last Update: 08/10/2006 11:20 Submitted/Last updated by: TM,ITS - 08/10/2006 11:20:45 |
| 08/10/06 Thu | PolyData |
Symptom/Description: PolyData Personal_data_tb & Job_data_tb were not refreshed successfully. Personal_data_tb contains day old day, Job_data_tb contains invalid data.
When: 8/10/2006 8:00 am When discovered: 8/10/2006 8:30 am Expected uptime: 8/10/2006 1:00 pm Resolution or work-around: use day old data on Personal_data_tb. Job_data_tb will be restored to yesterday's data shortly. Contact for more information: dwadmin@calpoly.edu --- Root cause: Unknown error pulling ps_csu_job Last Update: 08/10/2006 09:03 Submitted/Last updated by: [initials, department] - 08/10/2006 09:10:43 |
| 08/10/06 Thu | MyCalPoly |
Symptom/Description: MyCalPoly server1 upgrade
When: 8/10/06 12:15 pm When discovered: Expected uptime: 8/10/06 1:30 pm Resolution or work-around: Server2 up and operational Contact for more information: Linda Sandy 6-6568 Additional info: n/a Root cause: upgrade to CPU's and Memory on Diemos server Last Update: 08/10/2006 12:30 Submitted/Last updated by: ljs AM - 08/10/2006 13:10:34 |
| 08/08/06 Tue | MyCalPoly |
Symptom/Description: MyCalPoly Portal performance is good this morning.
When discovered: 8/7/06 10 AM Resolution: Computing loads from registration activity were redistributed to improve performance. Contact for more information: ITS Service Desk 756-7000 Root cause: Extremely high numbers of concurrent users on PASS. Last Update: 08/08/2006 9:34 am Submitted/Last updated by: tob, Service Desk - 08/08/2006 09:36:23 |
| 08/08/06 Tue | MyCalPoly |
Symptom/Description: MyCalPoly Portal performance is very slow at times.
When discovered: 8/8/06 1:00 pm Resolution/Work around Wait for the request to process. Contact for more information: ITS Service Desk 756-7000 Root cause: Extremely high numbers of concurrent users on PASS. Last Update: 08/08/2006 1:15 pm Submitted/Last updated by: tob, Service Desk - 08/08/2006 13:20:06 |
| 08/08/06 Tue | MyCalPoly |
Symptom/Description:MyCalPoly Portal access is slow because of high usage by students for Fall class Registration
When discovered: 8/08/06 at 11:00am Resolution or work-around:If you are not able to access the portal or PASS wait a few minutes and try again. Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:We are exploring the root cause and taking steps to reduce the loads on the system Last Update: 08/08/2006 11:00am Submitted/Last updated by: JBG, Service Desk - 08/08/2006 11:14:39 |
| 08/08/06 Tue | MyCalPoly |
Symptom/Description:CORRECTION: The Plan A Student Schedule (PASS) system is sometimes slow. My Cal Poly performance continues to be good.
When discovered: 8/08/06 at 11:30am Resolution or work-around: Be patient - allow the request to process Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Extremely high numbers of concurrent users on PASS. Last Update: 08/08/2006 11:30am Submitted/Last updated by: jg, Service Desk - 08/08/2006 11:34:23 |
| 08/08/06 Tue | MyCalPoly |
Symptom/Description:MyCalPoly Portal access is slow because of high usage by students for Fall class Registration
When discovered: 8/08/06 at 11:00am Resolution or work-around:If you are not able to access the portal or PASS wait a few minutes and try again. Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:We are exploring the root cause and taking steps to reduce the loads on the system Last Update: 08/08/2006 11:00am Submitted/Last updated by: JBG, Service Desk - 08/08/2006 11:24:31 |
| 08/08/06 Tue | PeopleSoft |
Description: HRSA and Finance Outage for system patching
When: 8/8/06 at 10:00 PM Expected uptime: 8/9/06 at 2:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: CMS Central installing patches to address Kernal panic that occured this morning. Last Update: 08/08/2006 08:42 Submitted by: GLW, ITS/AIM - 08/08/2006 08:41:20 |
| 08/08/06 Tue | MyCalPoly |
Symptom/Description:CORRECTION: The Plan A Student Schedule (PASS) system is sometimes slow. My Cal Poly performance continues to be good.
When discovered: 8/08/06 at 11:30am Resolution or work-around: Be patient - allow the request to process Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:Extremely high numbers of concurrent users on PASS. Last Update: 08/08/2006 11:30am Submitted/Last updated by: jg, Service Desk - 08/08/2006 11:35:28 |
| 08/08/06 Tue | PeopleSoft |
Description: One of the two production database servers that covers both Finance and HRSA rebooted last night (UNI#50266, CSU Bulletin CSUHD 1207 2006)
When: 8/8/06 at 12:01 AM Expected uptime: 8/8/06 at 12:01 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: See Remedy ticket UNI#50266 Last Update: 08/08/2006 08:14 Submitted by: GLW, ITS-AIM - 08/08/2006 08:13:21 |
| 08/08/06 Tue | PeopleSoft |
Description: One of the two production database servers that covers both Finance and HRSA rebooted last night (UNI#50266, CSU Bulletin CSUHD 1207 2006), currently up.
When: 8/8/06 at 12:01 AM Expected uptime: 8/8/06 at 12:12 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: See Remedy ticket UNI#50266 Last Update: 08/08/2006 10:53 Last Updated by: GLW, ITS-AIM - 08/08/2006 10:52:10 |
| 08/08/06 Tue | MyCalPoly |
Symptom/Description:MyCalPoly Portal access is slow because of high usage by students for Fall class Registration
When discovered: 8/08/06 at 11:00am Resolution or work-around:If you are not able to access the portal wait a few minutes and try again. Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:We are exploring the root cause and taking steps to reduce the loads on the system Last Update: 08/08/2006 11:00am Submitted/Last updated by: JBG, Service Desk - 08/08/2006 11:11:38 |
| 08/07/06 Mon | MyCalPoly |
Symptom/Description: MyCalPoly Portal access has been very slow at times today.
When discovered: 8/7/06 10 AM Resolution or work-around: Students who are not registering today should avoid using PASS. Contact for more information: ITS Service Desk 756-7000 Root cause: We are exploring the root cause and taking steps to reduce the loads on the system Last Update: 08/07/2006 12:30 PM Next Update: 08/07/2006 3:30 PM Submitted/Last updated by: tob, Service Desk - 08/07/2006 14:37:57 |
| 08/07/06 Mon | MyCalPoly |
Symptom/Description: MyCalPoly Portal access is very slow.
When discovered: 8/7/06 10 AM Resolution or work-around: Students who are not registering today should avoid using PASS. Contact for more information: ITS Service Desk 756-7000 Root cause: We are exploring the root cause and taking steps to reduce the loads on the system Last Update: 08/07/2006 12:30 PM Next Update: 08/07/2006 2:30 PM Submitted/Last updated by: tob, Service Desk - 08/07/2006 12:39:18 |
| 08/07/06 Mon | MyCalPoly |
Symptom/Description: MyCalPoly Portal access is very slow.
When discovered: 8/7/06 10 AM Resolution or work-around: Students who are not registering today should avoid using PASS. Contact for more information: ITS Service Desk 756-7000 Root cause: We are exploring the root cause and taking steps to reduce the loads on the system Last Update: 08/07/2006 12:30 PM Next Update: 08/07/2006 2:30 PM Submitted/Last updated by: tob, Service Desk - 08/07/2006 12:32:41 |
| 08/07/06 Mon | MyCalPoly |
Symptom/Description: MyCalPoly Portal access is slow because of high usage by students for Fall class Registration
When discovered: 8/7/06 10 AM Resolution or work-around: If you are not able to access the portal wait a few minutes and try again Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 08/07/2006 11:18 AM Next Update: 08/07/2006 1:30 PM Submitted/Last updated by: KKH Service Desk - 08/07/2006 11:42:34 |
| 08/07/06 Mon | MyCalPoly |
Symptom/Description: MyCalPoly Portal access has been very slow at times today.
When discovered: 8/7/06 10 AM Resolution or work-around: Students who are not registering today should avoid using PASS. Contact for more information: ITS Service Desk 756-7000 Root cause: We are exploring the root cause and taking steps to reduce the loads on the system. Last Update: 08/07/2006 12:30 PM Next Update: 08/08/2006 8:30 AM Submitted/Last updated by: tob, Service Desk - 08/07/2006 16:54:13 |
| 08/07/06 Mon | MyCalPoly |
Symptom/Description: MyCalPoly Portal access is slow because of high usage by students for Fall class Registration
When discovered: 8/7/06 10 AM Resolution or work-around: If you are not able to access the portal wait a few minutes and try again Contact for more information: ITS Service Desk 756-7000 Root cause: High Usage Last Update: 08/07/2006 11:18 Submitted/Last updated by: KKH Service Desk - 08/07/2006 11:24:33 |
| 08/04/06 Fri | Blackboard |
Symptom/Description: Fall 2006 Blackboard Course Shells AVAILALBLE new blackboard channel still UNAVAILABLE
When: 8/11/06 12:00 PM Expected uptime: Week of 8/14 Resolution or work-around:none Contact for more information: David K. Grant Additional info: The Fall 2006 (term code 2068)course shells are now available. However, due to the delay of the new blackboard channel, accessing them requires special steps. With the Peoplesoft changes for Fall 2006, access to Fall Blackboard channel will be delayed until the week of August 14. Please review this status for updates on the timeline. --- Last Update: 08/04/2006 12:22 Submitted/Last updated by: ITS/USS/TLS, TM - 08/11/2006 12:04:42 |
| 08/04/06 Fri | Blackboard |
Symptom/Description: Fall 2006 Blackboard Course Shells AVAILALBLE new blackboard channel still UNAVAILABLE
When: 8/11/06 12:00 PM Additional info: The Fall 2006 (term code 2068)course shells are now available. However, due to the delay of the new blackboard channel, accessing them requires special steps.
--- Last Update: 08/04/2006 12:22 Submitted/Last updated by: ITS/USS/TLS, TM - 08/11/2006 12:08:54 |
| 08/04/06 Fri | Blackboard |
Symptom/Description: Fall 2006 Blackboard Course Shells AVAILALBLE new blackboard channel still UNAVAILABLE
When: 8/11/06 12:00 PM Additional info: The Fall 2006 (term code 2068)course shells are now available. However, due to the delay of the new blackboard channel, accessing them requires special steps. Additional info:
--- Last Update: 08/04/2006 12:22 Submitted/Last updated by: ITS/USS/TLS, TM - 08/11/2006 12:08:01 |
| 08/04/06 Fri | Blackboard |
Symptom/Description: Fall 2006 Blackboard Course Shells AVAILALBLE new blackboard channel still UNAVAILABLE
When: 8/11/06 12:00 PM Additional info: The Fall 2006 (term code 2068)course shells are now available. However, due to the delay of the new blackboard channel, accessing them requires special steps.
--- Last Update: 08/11/2006 12:22 Submitted/Last updated by: ITS/USS/TLS, TM - 08/11/2006 12:10:26 |
| 08/04/06 Fri | Blackboard |
Symptom/Description: Fall 2006 Blackboard Course Shells Delayed
When: 8/4/06 12:00 PM Expected uptime: Week of 8/14 Resolution or work-around:none Contact for more information: David K. Grant Additional info: With the Peoplesoft changes for Fall 2006, access to Fall Blackboard course shells will be delayed until the week of August 14. Please review this status for updates on the timeline. --- Last Update: 08/04/2006 12:22 Submitted/Last updated by: ITS/USS/TLS, TM - 08/04/2006 12:29:31 |
| 07/27/06 Thu | PeopleSoft |
Symptom/Description: The Report Repository for all Production Finance and HRSA Environments was Unavailable
When: 3:21 A.M. until 8:45 A.M. 7/27/06 Contact for more information: CMS Call Center 756-7000 option 3 Additional info: Due to an issue with PeopleTools 8.2x, it is possible that report output was lost during this timeframe. Root cause: Unknown Last Update: 07/28/2006 15:22 Submitted/Last updated by: KKH ITS Service Desk - 07/28/2006 15:34:47 |
| 07/21/06 Fri | MyCalPoly |
Symptom/Description: My.calpoly Portal Unavailable
When discovered: 7/21/06 1:40pm Expected uptime: 7/21/06 2:40pm Resolution or work-around:None Contact for more information:Service Desk 756-7000 opt0 Root cause: Unknown Last Update: 07/21/2006 13:42 Submitted/Last updated by: JBG Service Desk 756-7000 opt 0 - 07/21/2006 13:47:54 |
| 07/21/06 Fri | MyCalPoly |
Symptom/Description: My.Calpoly Portal IS NOW AVAILABLE
When discovered: 7/21/06 1:40pm Expected uptime: 7/21/06 2:00pm Resolution or work-around:Problem with rollout of update to portal, resolved. Contact for more information:Service Desk 756-7000 opt0 Root cause: Incorrect timing of server rotation during rollout Last Update: 07/21/2006 14:02 Submitted/Last updated by: LJS, JBG Service Desk 756-7000 opt 0 - 07/21/2006 14:02:49 |
| 07/21/06 Fri | MyCalPoly |
Symptom/Description: My.Calpoly Portal Unavailable
When discovered: 7/21/06 1:40pm Expected uptime: 7/21/06 2:40pm Resolution or work-around:None Contact for more information:Service Desk 756-7000 opt0 Root cause: Unknown Last Update: 07/21/2006 13:42 Submitted/Last updated by: JBG Service Desk 756-7000 opt 0 - 07/21/2006 13:49:18 |
| 07/21/06 Fri | MyCalPoly |
Symptom/Description: My.Calpoly Portal Unavailable
When discovered: 7/21/06 1:40pm Expected uptime: 7/21/06 2:00pm Resolution or work-around:None Contact for more information:Service Desk 756-7000 opt0 Root cause: Unknown Last Update: 07/21/2006 13:42 Submitted/Last updated by: JBG Service Desk 756-7000 opt 0 - 07/21/2006 13:53:07 |
| 07/21/06 Fri | MyCalPoly |
Symptom/Description: My.calpoly Portal Unavailable
When discovered: 7/21/06 1:40pm Expected uptime: 7/21/06 2:40pm Resolution or work-around:None Contact for more information:Service Desk 756-7000 opt0 Root cause: Unknown Last Update: 07/21/2006 13:42 Submitted/Last updated by: JBG Service Desk 756-7000 opt 0 - 07/21/2006 13:47:16 |
| 07/16/06 Sun | Blackboard |
Symptom/Description: System available
When: 7/16/2006 6:20 AM Expected uptime: 7/16/2006 12:00 PM Contact for more information: 6-7000 Additional info: Database server patches, Blackboard server missed in routine outage list, so listing here --- Root cause: Database server patches Last Update: 07/16/2006 10:47 Submitted/Last updated by: JPP, ITS-ASAS - 07/16/2006 11:01:35 |
| 07/16/06 Sun | Master Calendar |
Symptom/Description: System available
When: 7/16/2006 6:20 AM Expected uptime: 7/16/2006 12:00 PM Contact for more information: 6-7000 Additional info: Database server patches, Resource25 server missed in routine outage list, so listing here --- Root cause: Database server patches Last Update: 07/16/2006 10:47 Submitted/Last updated by: JPP, ITS-ASAS - 07/16/2006 11:04:09 |
| 07/07/06 Fri | PolyData |
Symptom/Description: PolyData fn_trans_encumbrance_tb and fn_trans_pre_encumbrance_tb did not refresh.
When: 7/7/06 8:00 am When discovered: 7/7/06 7:15 am Expected uptime: 7/7/06 noon Resolution or work-around: use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on PeopleSoft Last Update: 07/07/2006 07:29 Submitted/Last updated by: tm - 07/07/2006 10:03:58 |
| 07/07/06 Fri | PolyData |
Symptom/Description: PolyData fn_trans_encumbrance_tb and fn_trans_pre_encumbrance_tb did not refresh.
When: 7/7/06 8:00 am When discovered: 7/7/06 7:15 am Expected uptime: 7/7/06 noon Resolution or work-around: use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: unknown Last Update: 07/07/2006 07:29 Submitted/Last updated by: tm - 07/07/2006 07:31:23 |
| 07/07/06 Fri | PolyData |
Symptom/Description: PolyData HR and SA tables not refreshed.
When: 7/7/06 8:00 am When discovered: 7/7/06 7:15 am Expected uptime: 11:00 am Resolution or work-around: use day old data. Contact for more information: dwadmin@calpoly.edu --- Root cause: Problem on PeopleSoft Last Update: 07/07/2006 09:56 Submitted/Last updated by: tm, ITS - 07/07/2006 10:02:49 |
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