SYSTEM
| DATE | SYSTEM | MESSAGE |
|---|---|---|
| 06/25/08 Wed | PolyData |
Symptom/Description: Polydata HR and SA data warehouse tables were not refreshed for data through the end of the business day on 6/24/08.
When: 6/25/08 When discovered: 6/25/08 7:30am Resolution or work-around: Data through the end of business day on 6/23/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 06/25/2008 07:58 Submitted/Last updated by: DMW ISI - 06/25/2008 08:02:58 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:07:42 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: file system failure on CSSLU260 Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo - 06/25/2008 08:33:56 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 15:53:22 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:52:24 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:44:40 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/25/08 at 9:00 a.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 16:56 Submitted/Last updated by: JBG CMS Call Center SLo - 06/24/2008 16:53:32 |
| 06/24/08 Tue | PeopleSoft |
Symptom/Description: PeopleSoft is experiencing slow perfomance
When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 4:30 p.m. Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/24/2008 15:36 Submitted/Last updated by: JBS CMS Call Center SLo - 06/24/2008 15:43:38 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:19:38 |
| 06/22/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 6/22/08 5:00 am Expected uptime: 6/22/08 2:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled network outage in Bldg 14. Last Update: 6/17/08 10:17 am Submitted/Last updated by: ITS/ISI - MER - 06/17/2008 10:18:44 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center. ** UPDATE - Data has been refreshed and is now available **
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 15:05:36 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:30 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 13:22:38 |
| 06/19/08 Thu | PolyData |
Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center.
When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM - 06/19/2008 14:23:13 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:(RESOLVED) Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/18/2008 11:21 Submitted/Last updated by: JBG CMS Call Center SLO - 06/18/2008 11:22:01 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description:Peoplesoft is experiencing Slow Performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 15:59:12 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined b Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:50:46 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: 06/17/08 at 4:30pm Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 15:30 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:02:25 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:52:48 |
| 06/17/08 Tue | PeopleSoft |
Symptom/Description: Peoplesoft is experiencing slow performance
When: 06/17/08 at 3:30pm Expected uptime: To be determined Resolution or work-around:Problem has been reported to CMS Central and we will continue to monitor this issue. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: To be determined Last Update: 06/17/2008 16:40 Submitted/Last updated by: JBG CMS Call Center SLO - 06/17/2008 16:51:49 |
| 06/11/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and a patch.
When: 6/11/08 at 8:00 PM Expected uptime: 6/11/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 06/09/2008 11:35 Submitted by: GLW, ITS-CCS/CMS - 06/09/2008 11:34:46 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Resolution or work-around: Contact for more information: Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:46:35 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page is back up
When: 6/1/2008 6:22am When discovered: 6/1/2008 5:00am Expected uptime: 6/1/2008 6:22am Contact for more information:ITS Service Desk 756-7000 Additional info: --- BR>Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 06:22:52 |
| 06/01/08 Sun | MyCalPoly |
Symptom/Description: my portal page unavailable
When: 6/1/2008 5:00am When discovered: 6/1/2008 5:00am Expected uptime: update in one hour Contact for more information:ITS Service Desk 756-7000 Additional info: --- Root cause: unknown Last Update: 06/01/2008 05:42 Submitted/Last updated by: DD,OPS - 06/01/2008 05:48:20 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description:The complete Portal(my.calpoly.edu) is not available
When: 05/21/08 at 8:45am Expected uptime: 05/21/08 at 9:45am Resolution or work-around:Partial portal is available Contact for more information:ITS Service Desk 756-7000 opt 0 Root cause:To be determined Last Update: 05/21/2008 08:50 Submitted/Last updated by: JBG ITS Service Desk - 05/21/2008 09:24:22 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - limited functionality due to database issue
When: 08:50 When discovered: 08:50 Expected uptime: 09:20 Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:12:12 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 08:42:27 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:04 |
| 05/21/08 Wed | MyCalPoly |
Symptom/Description: my.calpoly.edu - RESOLVED - Limited functionality due to database issue
When: 08:50 When discovered: 08:50 Service restored: 09:20 - full service restored Resolution or work-around: Login to applications remains available, including PeopleSoft Student for registration --- Root cause: Emergency database outage Last Update: 05/21/2008 09:10 Submitted/Last updated by: RM, ISI - 05/21/2008 09:30:31 |
| 05/21/08 Wed | Central UNIX |
Symptom/Description: Hardware Maintenance Complete - RAC Database server, prcsdb12, will be shutdown for emergency hardware maintenance. Users connected to CPPRD and HCPRD should fail over to the other node.
When: May 21, 2008 08:30 When discovered: May 21, 2008 08:30 Expected uptime: May 21, 2008 09:30 Resolution or work-around: None Contact for more information: George Glaser - 756-2771 Root cause: Firmware/BIOS upgrade Last Update: 05/21/2008 08:30 Submitted/Last updated by: PAA,ISI - 05/21/2008 09:35:48 |
| 05/18/08 Sun | Blackboard |
Symptom/Description: Blackboard will be unavailable on Sunday, 5/18, from 7:00 AM to 12:00 PM, while undergoing scheduled maintenance work.
Outage begins: Sunday, 5/18/2008 6:30am Expected uptime: 5/18/2008 12:00pm Resolution or work-around: none Contact for more information: ITS Service Desk, 756-7000 --- Root cause: Scheduled maintenance Last Update: 05/18/2008 06:50 Submitted/Last updated by: swh/OPS - 05/18/2008 06:56:30 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:18:43 |
| 05/16/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 5/18/08 6:00 am Expected uptime: 5/18/08 12:00 pm Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance for database patching (CPU updates). Last Update: 5/16/08 10:17 am Submitted/Last updated by: ISI-MER - 05/16/2008 10:19:32 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Additional info: [URL Reference or other document] --- Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 15:59:01 |
| 05/13/08 Tue | Central UNIX |
Symptom/Description: The following applications will be unavailable due to scheduled system maintenance: PolyData Data Warehouse, Advancement, BlackBoard, Remedy, Housing (RMS), Master Calendar and Events, BI Apps, QIP Network Management, College of Education System (UCTE) and Institutional Planning (IPA).
When: Sunday, 5/18 at 6:00 AM Expected uptime: Sunday, 5/18 at 12:00 PM Resolution or work-around: None Contact for more information: ITS Help Desk - 756-7000 Root cause: Installation of quarterly software patches. Last Update: 05/13/2008 15:44 Submitted/Last updated by: GG, DBA-ISI - 05/13/2008 16:01:34 |
| 05/07/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of a patch.
When: 5/7/08 at 8:00 PM Expected uptime: 5/7/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of patches. Last Update: 05/05/2008 09:06 Submitted by: GLW, ITS-CCS/CMS - 05/05/2008 09:06:53 |
| 05/05/08 Mon | PolyData |
Symptom/Description: PolyProfile users reporting an "inconsistent data type" error under the enrollment history section. As a result, no enrollments are displayed. ** UPDATE: Problem was resolved and PolyProfile now displaying correctly **
When: 5/4/08 1:00 pm When discovered: 5/5/08 8:00 am Expected uptime: 5/5/08 8:00 am Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Structure of underlying PolyData table was changed. Last Update: 05/05/2008 10:53 Submitted/Last updated by: ISI/MER - 05/05/2008 11:02:58 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:(RESOLVED)Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/05/2008 09:28:32 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM was down for a release upgrade, it is now available.
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 2:30 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 14:43 Updated by: GLW, ITS-CCS/CMS - 05/04/2008 14:42:58 |
| 05/02/08 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 5/1/08.
When: 5/3/08 Expected uptime: 5/5/08 7:00 am More info: Any new persons added to source databases after 5/1/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu Root cause: PeopleSoft will be down due to scheduled software upgrade. Last Update: 5/2/08 4:00 pm Submitted/Last updated by: ISI-LKS - 05/02/2008 16:11:06 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Registration on other campuses Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:38:53 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:25:00 |
| 05/02/08 Fri | PeopleSoft |
Symptom/Description:Slow Performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/02/08 at 9:12am Contact for more information:CMS Call Center SLO 756-7000 option 3 Root cause:Unknown at this time Last Update: 05/02/2008 09:12 Submitted/Last updated by: JBG CMS Call Center SLO - 05/02/2008 09:26:43 |
| 05/02/08 Fri | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for a release upgrade
When: 5/2/08 at 5:00 PM Expected uptime: 5/4/08 at 5:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of release upgrades. Last Update: 04/21/2008 15:47 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 15:48:11 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:42:18 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: ( RESOLVED in the afternoon) Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: Registration on other campuses Last Update: 05/01/2008 1:00 Submitted/Last updated by: KKH ITS - 05/02/2008 09:43:23 |
| 05/01/08 Thu | PeopleSoft |
Symptom/Description: Slow performance being experienced on People Soft systems - problem has been reported to CMS Central
When: 05/01/08 Contact for more information: CMS Call Center 756-7000 option 3 Root cause: unknown at this time Last Update: 05/01/2008 11:33 Submitted/Last updated by: KKH ITS - 05/01/2008 11:37:16 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: (Resolved) PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 03:30 pm Submitted/Last updated by: JBG ITS - 05/01/2008 15:00:29 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in - seems to be less of a problem this morning Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 11:00 AM Submitted/Last updated by: KKH ITS - 05/01/2008 11:32:54 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:27:51 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: All instances of PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is up Sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error encountered - Authorization Error -- Contact your Security Administrator Root cause: Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:04:35 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:15:32 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems
When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Last Update: 04/30/2008 2:00 PM Submitted/Last updated by: KKH ITS - 04/30/2008 14:19:41 |
| 04/30/08 Wed | PeopleSoft |
Symptom/Description: PeopleSoft is having intermittant log in problems When: 4/30/08 When discovered: 4/08/08 11AM Expected uptime: It is failing sporadically Resolution or work-around: Keep trying to log in Contact for more information: CMS Call Center 756-7000 Option 3 Additional info: The error most often encountered - Authorization Error -- Contact your Security Administrator Submitted/Last updated by: KKH ITS - 04/30/2008 14:11:39 |
| 04/30/08 Wed | PeopleSoft FS |
Description: PeopleSoft Environment will be down for migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for migration of the UNIX process scheduler. Last Update: 04/29/2008 10:20 Submitted by: GLW, ITS_CCS/CMS - 04/29/2008 10:21:00 |
| 04/30/08 Wed | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for installation of local modifications and migration to a new UNIX Process Scheduler
When: 4/30/08 at 8:00 PM Expected uptime: 4/30/08 at Midnight Resolution or work-around: NONE Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and migration to the new UNIX process scheduler. Last Update: 04/29/2008 10:03 Submitted by: GLW< ITS-CCS/CMS - 04/29/2008 10:06:46 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:50:25 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) down
When: 04/24/08 2:45 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 5:15 PM Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 17:07:07 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:46:42 |
| 04/24/08 Thu | PeopleSoft HCM |
Symptom/Description: PeopleSoft SA is down
When: [Date and clock time]04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Expected uptime: 04/24/08 Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 --- Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:38:33 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems, on all campuses) now active When: 04/24/08 When discovered: 04/24/08 09:00 pm Resolution or work-around: All production jobs processing as usual Contact for more information: ITS Service Desk 756-7000 Root cause: To Be Determined Last Update: 04/24/2008 09:15 pmPM Submitted/Last updated by: dss ITS-CCS Operations Production Support - 04/24/2008 21:17:32 |
| 04/24/08 Thu | PeopleSoft |
Symptom/Description: PeopleSoft Production (all systems) down
When: 04/24/08 2:30 PM When discovered: 04/24/08 2:30 PM Resolution or work-around: none at this time Contact for more information: ITS Service Desk CMS Call Center 756-7000 Option 3 Root cause: To Be Determined Last Update: 04/24/2008 14:35 Submitted/Last updated by: KKH ITS Service Desk - 04/24/2008 14:48:06 |
| 04/23/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications
When: 4/23/08 at 8:00 PM Expected uptime: 4/23/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/21/2008 11:01 Submitted by: GLW, ITS-CCS/CMS - 04/21/2008 11:04:35 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:21:59 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal available
When: 04/18/2008, 05:40am When discovered: 04/18/2008, 05:15am Expected uptime: Up Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Extremely Slow Response Time from server Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:41:45 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Polydata Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: 11:45 am - Data through the end of business day on 4/16/08 will be restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:15 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:20:09 |
| 04/18/08 Fri | Advancement Network |
Symptom/Description: Advancement reporting tables were not refreshed for data through the end of the business day on 4/17/08. Applications impacted include (but not limited to) ad hoc reporting, donor acknowledgments, gift receipts, and web reporting.
When: 4/18/08 When discovered: 4/18/2008 10:00am Resolution or work-around: None. Expected uptime: As of 11:30 AM, data through the end of business day on 4/15/08 has been restored from an alternate source. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Oracle errors encountered during the nightly build. Last Update: 4/18/2008 11:30 am Submitted/Last updated by: MER, ITS-ISI - 04/18/2008 11:27:54 |
| 04/18/08 Fri | MyCalPoly |
Symptom/Description: MyCalpoly Portal is currently unavailable
When: 04/18/2008, 05:30am When discovered: 04/18/2008, 05:15am Expected uptime: Unknown at this time, next update at 6:30am Resolution or work-around: None Contact for more information: Operations, 6-5512 --- Root cause: Unknown at this time Last Update: 04/18/2008 05:27 Submitted/Last updated by: RjP, ITS/OPS - 04/18/2008 05:32:35 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW, ITS-CCS/CMS - 04/14/2008 09:50:35 |
| 04/16/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modification
When: 4/16/08 at 8:00 PM Expected uptime: 4/16/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 04/14/2008 09:49 Submitted by: GLW< ITS-CCS/CMS - 04/14/2008 09:49:22 |
| 04/15/08 Tue | PolyData |
Symptom/Description: Polydata HR build is running late.
When: 4/15/2008 7:53am When discovered: 4/15/2008 7:30am Expected uptime: 4/15/2008 9:00am Resolution or work-around: Data through the end of business day on 4/13/2008 is available. Once the HR build is completed at approvimately 9am data through the end of business day on 4/14/2008 will be available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 04/15/2008 07:51 Submitted/Last updated by: DMW ITS-ISI - 04/15/2008 07:56:05 |
| 04/13/08 Sun | Advancement Network |
Symptom/Description: Advancement reporting tables did not build successfully. Applications in the Advancement and Alumni Networks will use data from close of business Friday, 4/11/2008. Affected applications may include (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 4/13/2008 9am When discovered: 4/13/2008 8am Expected uptime: 4/13/2008 10:30am Resolution or work-around: day-old data will be used Contact for more information: advancement-systems@calpoly.edu --- Last Update: 4/13/2008 9am Submitted/Last updated by: DRG-ISI - 04/13/2008 09:08:58 |
| 04/11/08 Fri | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 4/13/08 7:30 AM Expected uptime: 4/13/08 8:00 AM Resolution or work-around: None Contact for more information: dbaadmin@calpoly.edu Additional info: [URL Reference or other document] --- Root cause: Scheduled database maintenance Last Update: 04/11/2008 14:52 Submitted/Last updated by: GG-ISI/DBA - 04/11/2008 15:03:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information:dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:38:09 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg ASAS - 04/10/2008 14:39:13 |
| 04/10/08 Thu | Blackboard |
Symptom/Description: One of two Blackboard servers restarted. Blackboard services still available via secondary server.
When: 4/10/08 11:30 am When discovered: 4/10/08 11:30 am Expected uptime: 4/10/08 11:30 am Resolution or work-around: None, services still available on secondary server. Contact for more information: dkg x60186 Additional info: Central Oracle server experienced problems with storage space. One of two servers needed to be restarted to free up storage space. Services provided uninterrupted via secondary server during process --- Root cause: Oracle Server problems Last Update: 04/10/2008 11:28 Submitted/Last updated by: dkg Collab Support - 04/10/2008 14:40:09 |
| 04/09/08 Wed | PeopleSoft FS |
Description: PeopleSoft Finance will be down for cleanup of unused tables
When: 4/9/08 at 8:00 PM Expected uptime: 4/9/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for modifying database objects Last Update: 04/08/2008 09:39 Submitted by: GLW, ITS-CCS/CMS - 04/08/2008 09:42:22 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:FIXED: Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected fix: 4/5/08 6:00am Resolution or work-around: None Contact for more information: Additional info:Canceled courses now disabled in Bb. / Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/07/2008 1:35pm Submitted/Last updated by: [TM, CTL/ITS] - 04/07/2008 13:36:40 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected fix: TBD, Blackboard is fine, extra courses displayed. Resolution or work-around: None Contact for more information: Additional info: Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/03/2008 10:45 Submitted/Last updated by: [TM, CTL/ITS] - 04/03/2008 10:58:06 |
| 04/03/08 Thu | Blackboard |
Symptom/Description:Canceled Courses Still Displayed in Blackboard When: 4/2/08 10:00am When discovered: 4/3/08 10:00am Expected uptime: TBD Resolution or work-around: None Contact for more information: Additional info: Sorry for the inconvenience. We are currently working on correcting the information system so that canceled courses will be removed from the Blackboard system. --- Root cause:Data Warehouse / PeopleSoft 8 changes Last Update: 04/03/2008 10:45 Submitted/Last updated by: [TM, CTL/ITS] - 04/03/2008 10:56:30 |
| 04/02/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 4/2/08 at 8:00 PM Expected uptime: 4/2/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 04/01/2008 12:25 Submitted by: GLW, ITS-AIM/CMS - 04/01/2008 12:24:50 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists should now be accessible to all professors.
When Discovered: March 31, 2008 11:10am Resolution or work-around: Systems operating normally. Root Cause: The problem stemmed from a bug in the underlying warehouse view. The problem has been patched and permissions lists and wait lists are now available. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 15:12 Submitted/Last updated by: MKH/OPS - 03/31/2008 16:18:26 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 5:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 15:43:48 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists should now be accessible to all professors.
When Discovered: March 31, 2008 11:10am Resolution or work-around: Systems operating normally, no work around is necessary. Root Cause: The problem stemmed from a bug in the underlying warehouse view. The problem has been patched and permissions lists and wait lists are now available. Contact for more information: Operations 756-5512 --- Last Update: 03/31/2008 15:12 Submitted/Last updated by: MKH/OPS - 03/31/2008 16:21:02 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 3:30pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 14:15:58 |
| 03/31/08 Mon | MyCalPoly |
Symptom/Description: Permissions lists, and wait lists not accessible to all professors at this time.
When: March 31, 2008 11:10am Expected uptime: unknown -Next update 2:00pm Resolution or work-around: None at this time. Contact for more information: Operations 756-5512 --- Root cause: Last Update: 03/31/2008 11:09 Submitted/Last updated by: swh/OPS - 03/31/2008 12:55:43 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The DBA's at UniSys are re-submitting the jobs not posted in PeopleSoft. Please continue to check your jobs and their "Posted/NotPosted" status. This is not an official notification that the report repository is working at 100%. Please try not to re-run any jobs that previously ran. The server will try to post the jobs once everything is back in order.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Please continue to check your jobs in Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:20 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 10:23:17 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: Nightly Production jobs appear to have run as scheduled, but did not post results in People Soft after 1am this morning. This problem persist with regular users submitting jobs through their own accounts, not using ControlM.
When: 27Mar2008, 08:15am When discovered: 27Mar2008, 08:15am Resolution or work-around: None at this time, will update as soon as more is known. Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time, working with CMS Long beach and UniSys. Last Update: 03/26/2008 08:55 Submitted/Last updated by: RjP, Ops 6-5512 - 03/26/2008 08:55:55 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: Nightly Production jobs appear to have run as scheduled, but did not post results in People Soft after 1am this morning.
When: 27Mar2008, 08:15am When discovered: 27Mar2008, 08:15am Resolution or work-around: None Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time Last Update: 03/26/2008 08:35 Submitted/Last updated by: RjP, Ops 6-5512 - 03/26/2008 08:40:05 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: There is a problem with the report repository. The jobs are running successfully but not posting. When the report repository comes back up it will try to post the jobs. Please avoid running any more jobs until this server comes back up.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: When the server comes back up, it will try to post. Contact for more information: Service Desk, 6-7000 --- Root cause: Unknown at this time, working with CMS Long beach and UniSys. Last Update: 03/26/2008 09:25 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 09:25:30 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The DBA's at UniSys are re-submitting the jobs not posted in PeopleSoft. Please continue to check your jobs and their "Posted/NotPosted" status. This is not an official notification that the report repository is working at 100%. Please try not to re-run any jobs that previously ran. They will try to post once everything is back in order.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Please continue to check your jobs in Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:20 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 10:22:04 |
| 03/26/08 Wed | PeopleSoft |
Symptom/Description: The PeopleSoft jobs should all have posted by now. Please check Process Monitor. CMS checked with other campuses and they are also working.
When: 27Mar2008, 08:15am When discovered: 26Mar2008, 08:15am Resolution or work-around: Should any of your jobs show "not posted" try "re-sending" from Process Monitor. Contact for more information: Service Desk, 6-7000 --- Root cause: Report repository server down. Last Update: 03/26/2008 10:55 Submitted/Last updated by: ruc, Ops 6-5512 - 03/26/2008 11:01:29 |
| 03/26/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCMwill be down for installation of local modifications and a patch.
When: 3/26/08 at 6:00 PM Expected uptime: 3/26/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/24/2008 12:25 Submitted by: GLW, ITS-CCS/CMS - 03/24/2008 12:24:41 |
| 03/26/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCMwill be down for installation of local modifications and a patch.
When: 3/26/08 at 8:00 PM Expected uptime: 3/26/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/24/2008 12:25 Submitted by: GLW, ITS-CCS/CMS - 03/24/2008 13:11:01 |
| 03/23/08 Sun | Advancement Network |
Symptom/Description: Web sites hosted on University Advancement web server will be unavailable during scheduled maintenance. Web sites impacted include advancement, advance-web, almostalumni, alumni, homecoming, phonathon, and plannedgiving.
When: 3/23/08 6:00 am Expected uptime: 3/23/08 12:00 pm Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: CSA performing maintenance to swap the network cable to different panels. Last Update: 03/20/2008 15:47 Submitted/Last updated by: ISI-MER - 03/20/2008 15:52:07 |
| 03/19/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM Production will be down for installation of local modifications.
When: 3/19/08 at 8:00 PM Expected uptime: 3/19/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects Last Update: 03/17/2008 10:45 Submitted by: GLW, ITS-CCS/CMS - 03/17/2008 10:45:26 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:24:02 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Unavailable
When: 03/18/2008 03:12pm When discovered: 03:15pm Expected uptime: next update at 04:30pm. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 15:38 Submitted/Last updated by: ruc, ops - 03/18/2008 15:35:17 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Continue to be Unavailable.
When: 03/18/2008 04:30pm When discovered: 03:15pm Expected uptime: next update at 06:30pm. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined - CMS tracking #115144 Last Update: 03/18/2008 16:38 Submitted/Last updated by: ruc, OPS - 03/18/2008 16:38:48 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft- Production, Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: update in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:35:20 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: update in 45min. Resolution or work-around: none Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause: To Be Determined Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:34:26 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: ***Services Available***
CMS PeopleSoft- Production, Test and Dev are now available. Services have been restored to the Production and Non-Production environments by disabling access to the concurrent user’s monitoring system. Access to the Unisys Data Center including VPN, SSH, SQL, and Web are now available. NetBackup and cloning services are also available. When: 03/18/2008 10:15pm When discovered: 03:15pm Contact for more information: CMS Call Center SLO 756-7000 opt 3 Root cause:Further analysis is required in determining the actual root cause. To Be Determined - CMS tracking #115144 Last Update: 03/18/2008 10:30 Submitted/Last updated by: MKH, OPS - 03/18/2008 23:05:51 |
| 03/18/08 Tue | PeopleSoft |
Symptom/Description: CMS PeopleSoft Production Test and Dev Unavailable
When: 03/18/2008 12:50am When discovered: 1:00pm Expected uptime: uptade in 45min. Resolution or work-around: none Contact for more information: service desk --- Root cause: unkown Last Update: 03/18/2008 13:08 Submitted/Last updated by: DD, ops - 03/18/2008 13:21:09 |
| 03/12/08 Wed | PolyData |
Description: UPDATE:PolyData Data Warehouse HCM refresh started at 3:00pm. Other sources to be extracted later tonight(including but not limited to ASI, CPC, PolyCard, Finance, Housing).
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: HCM data refreshed as of 3:00pm 3/12/08. More Info: Any new persons added to HCM after 3:00pm 3/12/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/12/2008 3:44pm Submitted/Last updated by: tmay-ISI - 03/12/2008 15:50:31 |
| 03/12/08 Wed | PolyData |
Description: UPDATE:PolyData Data Warehouse HCM refresh started at 3:00pm. Other sources to be extracted later tonight(including but not limited to ASI, CPC, PolyCard, Finance, Housing).
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: HCM data refreshed as of 3:00pm 3/12/08. More Info: Any new persons added to HCM after 3:00pm 3/12/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/12/2008 3:44pm Submitted/Last updated by: tmay-ISI - 03/12/2008 15:51:17 |
| 03/12/08 Wed | PolyData |
Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/11/08.
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: Next refresh - 3/14/08 at 5:30am More Info: Any new persons added to source databases after 3/11/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/11/2008 11:09 Submitted/Last updated by: tmay-ISI - 03/11/2008 11:17:00 |
| 03/12/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM 8.9 Production will be down for installation of local modifications and patches. Note the extended hours due to the large number of campus mods and patches.
When: 3/12/08 at 6:00 PM Expected uptime: 3/12/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/10/2008 12:35 Submitted by: GLW, ITS-CCS/CMS - 03/11/2008 09:13:55 |
| 03/12/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM 8.9 Production will be down for installation of local modifications and patches.
When: 3/12/08 at 8:00 PM Expected uptime: 3/12/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects or patches. Last Update: 03/10/2008 12:35 Submitted by: GLW, ITS-CCS/CMS - 03/10/2008 12:33:42 |
| 03/11/08 Tue | PolyData |
Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/11/08.
When: 3/12/08 When discovered: 3/11/08 9:30am Expected uptime: Next refresh - 3/14/08 at 5:30am More Info: Any new persons added to source databases after 3/11/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft database outage Last Update: 03/11/2008 11:09 Submitted/Last updated by: tmay-ISI - 03/11/2008 11:15:59 |
| 03/09/08 Sun | PolyData |
Symptom/Description: ** Services are now available*** Applications powered by the PolyData BI Environment will be unavailable including (but not limited to) PolyProfile, Identity Lookup Tool, PolyData Reports, and Discoverer Pilot.
When: 3/9/08 6:00 AM Expected uptime: 3/9/08 9:00 AM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 03/9/2008 9:00 am Submitted/Last updated by: LLN/ISI - 03/09/2008 09:01:50 |
| 03/09/08 Sun | Advancement Network |
Symptom/Description: ** Services are now available*** Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 3/9/08 6:00 am Expected uptime: 3/9/08 9:00 am Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 3/9/08 9:00 am Submitted/Last updated by: LLN/ISI - 03/09/2008 09:00:38 |
| 03/09/08 Sun | PolyData |
Symptom/Description:Applications powered by the PolyData BI Environment will be unavailable including (but not limited to) PolyProfile, Identity Lookup Tool, PolyData Reports, and Discoverer Pilot.
When: 3/9/08 6:00 AM Expected uptime: 3/9/08 12:00 PM Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 03/7/2008 10:15 am Submitted/Last updated by: MER/ISI - 03/07/2008 10:38:14 |
| 03/09/08 Sun | Advancement Network |
Symptom/Description: Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Donor Acknowledgments, Email Forwarding Account Maintenance, Gift Receipts, Output Requests, Web Reporting, and Lost Alumni Listing.
When: 3/9/08 6:00 am Expected uptime: 3/9/08 12:00 pm Resolution or work-around: None. Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 3/7/08 10:40 am Submitted/Last updated by: MER/ISI - 03/07/2008 10:39:52 |
| 03/07/08 Fri | PeopleSoft HCM |
Description: PeopleSoft Environment was down for the installation of HCM Release 8.90.070 and subsequent patches. It is now AVAILABLE.
When: 3/7/08 at 5:00 PM Expected uptime: 3/10/08 at 7:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Not available --- Root cause: Required for installation of software releases. Last Update: 03/09/2008 17:40 Last Updated by: GLW, ITS-CCS/CMS - 03/09/2008 17:40:50 |
| 03/07/08 Fri | PolyData |
Symptom/Description: PolyData Data Warehouse tables will NOT be refreshed from any source (including but not limited to ASI, CPC, PeopleSoft HCM, PolyCard, Housing) with the exception of Finance. Data will be available through the end of business day on 3/6/08.
When: 3/8/08 Expected uptime: 3/10/08 7:00 am More info:Any new persons added to source databases after 3/6/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons will not be updated. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft will be down due to scheduled software upgrade. Last Update: 03/05/08 15:30 Submitted/Last updated by: ISI-MER - 03/05/2008 15:48:21 |
| 03/07/08 Fri | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for the installation of HCM Release 8.90.070 and subsequent patches.
When: 3/7/08 at 5:00 PM Expected uptime: 3/10/08 at 7:00 AM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 Additional info: Not available --- Root cause: Required for installation of software releases. Last Update: 02/25/2008 13:05 Submitted by: GLW, ITS-CCS/CMS - 02/25/2008 13:05:34 |
| 03/06/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables have now been refreshed for data through the end of the business day on 3/5/08.
When: 3/6/2008 When discovered: 3/6/2008 7:00am Resolution or work-around: Data through the end of business day on 3/5/08 has been restored from an alternate source. Expected uptime: 8:30 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Nightly source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/6/2008 8:15 am Submitted/Last updated by: LKS-ISI - 03/06/2008 08:19:26 |
| 03/06/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/5/08.
When: 3/6/2008 When discovered: 3/6/2008 7:00am Resolution or work-around: Data through the end of business day on 3/4/2008 is available. Expected uptime: 8:30 am - Data through the end of business day on 3/5/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/6/2008 8:00 am Submitted/Last updated by: LKS-ISI - 03/06/2008 08:00:16 |
| 03/05/08 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/4/08.
When: 3/5/2008 When discovered: 3/5/2008 7:00am Resolution or work-around: Data through the middle of business day (1:30pm) on 3/4/2008 is available. Expected uptime: 3/6/2008 8:00 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/5/2008 7:45 am Submitted/Last updated by: LKS-ISI - 03/05/2008 07:51:30 |
| 03/04/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 3/3/08.
When: 3/4/2008 When discovered: 3/4/2008 7:00am Resolution or work-around: Data through the start of business day (10:00am) on 3/3/2008 is available. Expected uptime: 3/5/2008 8:00 am Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 3/4/2008 8:00 am Submitted/Last updated by: LKS-ISI - 03/04/2008 08:02:38 |
| 03/02/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 2/26/08 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:40:18 |
| 03/02/08 Sun | Advancement Network |
Symptom/Description: Applications in the Advancement and Alumni Networks will be unavailable including (but not limited to) Advance C/S, Advance Web Access, Donor Acknowledgments, Gift Receipts, Web Reporting, and Lost Alumni Listing.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: advancement-systems@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 02/26/2008 14:41 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:46:04 |
| 03/02/08 Sun | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: 3/2/08 6:00 AM Expected uptime: 3/2/08 12:00 PM Resolution or work-around: None Contact for more information: polydata@calpoly.edu --- Root cause: Scheduled maintenance to install Oracle CPU patches. Last Update: 2/26/08 Submitted/Last updated by: ISI-IM MER - 02/26/2008 14:39:01 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables have now been refreshed for data through the end of business day on 2/28/08.
When: 2/29/2008 11:45 am When discovered: 2/29/2008 7:00am Resolution or work-around: Data through the end of business day on 2/28/2008 has been restored from an alternate source. Expected uptime: 11:45 am - Data through the end of business day on 2/28/08 is now available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Nightly source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/28/2008 11:50 am Submitted/Last updated by: LKS-ISI - 02/29/2008 11:56:26 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/28/08.
When: 2/29/2008 When discovered: 2/29/2008 7:00am Resolution or work-around: Data through the end of business day on 2/27/2008 is available. Expected uptime: 8:00 am 3/1/2008 Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/28/2008 7:45 am Submitted/Last updated by: LKS-ISI - 02/29/2008 07:47:22 |
| 02/29/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/28/08.
When: 2/29/08 When discovered: 2/29/08 7:00 am Resolution or work-around: Data through the end of business day on 2/27/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. The alternate source pull did not complete either. Last Update: 02/29/2008 07:41 Submitted/Last updated by: DMW ITS-ISI - 02/29/2008 07:43:41 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Portal experiencing problems....Minimum Portal page available at this time
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Unknown at this time Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 02/28/2008 07:43 Submitted/Last updated by: RjP,Ops - 02/28/2008 07:45:39 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Limited Portal view is available. Access to eVote, CPReg, PeopleSoft, and other applications is available.
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Next update at 9:00 AM Contact for more information: Ops, 6-5512 --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 08:45 Submitted/Last updated by: RM ITS/ISI - 02/28/2008 08:46:06 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Normal my.calpoly.edu service is restored.
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: 9:00am Contact for more information: Ops, 6-5512 --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 09:00 Submitted/Last updated by: RM ITS/ISI - 02/28/2008 09:03:39 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Normal my.calpoly.edu service is restored. PASS is available.
When: 2/28/2008 10:00 am When discovered: 2/28/2008 9:35am Expected uptime: 2/28/2008 10:00am Resolution or work-around: "Portal Unavailable" page was up for access to CPReg, Blackboard, etc. Contact for more information: OPS Additional info: --- Root cause: Slow performance querying data warehouse resulting in portal performance. Last Update: 02/28/2008 10:08 Submitted/Last updated by: DLM ITS/ISI - 02/28/2008 10:13:57 |
| 02/28/08 Thu | MyCalPoly |
Symptom/Description: Portal experiencing problems....Minimum Portal page available at this time
When: 02/28/2008, 07:25am When discovered: 02/28/2008, 07:25am Expected uptime: Unknown at this time, Next update at 9:30 AM Resolution or work-around: None Contact for more information: Ops, 6-5512 --- Root cause: Unknown at this time Last Update: 02/28/2008 07:43 Submitted/Last updated by: RjP,Ops - 02/28/2008 08:31:45 |
| 02/27/08 Wed | PolyData |
Symptom/Description: DATA HAS NOW BEEN REFRESHED THROUGH THE END OF THE BUSINESS DAY ON 2/26/08. (Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08. )
When discovered: 2/27/2008 7:30am Uptime: 8:00 am - Data through the end of business day on 2/26/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 8:00 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:59:41 |
| 02/27/08 Wed | PolyData |
Symptom/Description: DATA HAS NOW BEEN REFRESHED THROUGH THE END OF THE BUSINESS DAY ON 2/26/08. (Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08. )
When discovered: 2/27/2008 7:30am Expected uptime: 8:00 am - Data through the end of business day on 2/26/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 8:00 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:59:03 |
| 02/27/08 Wed | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/26/08.
When discovered: 2/27/2008 7:30am Expected uptime: 8:00 am - Data through the end of business day on 2/26/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/27/2008 7:40 am Submitted/Last updated by: DM-ISI - 02/27/2008 07:43:25 |
| 02/27/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and a patch.
When: 2/27/08 at 8:00 PM Expected uptime: 2/27/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/25/2008 11:14 Submitted by: GLW, ITS-CCS/CMS - 02/25/2008 11:19:20 |
| 02/26/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/08.
When: 2/26/2008 When discovered: 2/26/2008 7:00am Resolution or work-around: Data through the end of business day on 2/24/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/26/2008 7:15 am Submitted/Last updated by: DM-ISI - 02/26/2008 07:23:36 |
| 02/26/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/25/08.
When: 2/26/2008 When discovered: 2/26/2008 7:00am Resolution or work-around: Data through the end of business day on 2/24/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/26/2008 7:15 am Submitted/Last updated by: DM-ISI - 02/26/2008 07:22:24 |
| 02/24/08 Sun | MyCalPoly |
Symptom/Description: Portal will be down and will have the "limited layout" page available, due to maintenance on the PolyData servers
When: Sunday, Feb 24 7:30am-8:30am When discovered: n/a Expected uptime: 8:30am Resolution or work-around: none Contact for more information: mycp@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/22/2008 14:54 Submitted/Last updated by: jman ISI - 02/22/2008 15:07:58 |
| 02/22/08 Fri | PolyData |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 2/21/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 2/22/08 When discovered: 2/22/08 7:30am Expected uptime: 2/22/08 noon Resolution or work-around: Information for existing persons is correct as of 2/21/08. NEW persons will be added in the next update scheduled for 2/22/08 noon. Contact for more information: dwadmin@calpoly.edu --- Root cause: Data for Identity Management failed sanity checks due to business rule changes. Last Update: 2/22/08 9:20 Submitted/Last updated by: DM, ITS-ISI - 02/22/2008 09:24:23 |
| 02/22/08 Fri | PolyData |
Symptom/Description: Identity Management was not updated today. Any new persons added to source databases since 2/21/08 will not be listed in campus directories, cannot access centrally authenticated services, will not have new accounts created, and will not appear in Polydata warehouse tables and reports. Information on existing persons was not updated.
When: 2/22/08 When discovered: 2/22/08 7:30am Uptime: 2/22/08 10:00am Resolution or work-around: Information for existing persons was updated at 2/22/08 10:00am. Contact for more information: dwadmin@calpoly.edu --- Root cause: Data for Identity Management failed sanity checks due to business rule changes. Last Update: 2/22/08 9:20 Submitted/Last updated by: DM, ITS-ISI - 02/22/2008 10:26:55 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: Sunday, Feb 24 7:00am-9:00am When discovered: n/a Expected uptime: 9:00am Resolution or work-around: none Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/21/2008 17:02 Submitted/Last updated by: tmay ISI - 02/21/2008 17:08:57 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Data and applications powered by PolyData Data Warehouse will be unavailable including (but not limited to) some channels in My Cal Poly Portal, Brio reporting, PolyProfile, and Identity Lookup Tool.
When: Sunday, Feb 25 7:00am-9:00am When discovered: n/a Expected uptime: 9:00am Resolution or work-around: none Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: Maintenance on the PolyData servers Last Update: 02/21/2008 17:02 Submitted/Last updated by: tmay ISI - 02/21/2008 17:06:39 |
| 02/21/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/20/08.
When: 2/21/2008 When discovered: 2/21/2008 8:00am Resolution or work-around: Data through the end of business day on 2/19/2008 is available. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/21/2008 8:20 am Submitted/Last updated by: DRG-ISI - 02/21/2008 08:20:56 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 is not Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:08 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:14:55 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 is not Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:04 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:15:48 |
| 02/20/08 Wed | PeopleSoft |
Symptom/Description:"RESOLVED" PeopleSoft HCM 8.9 is now Available (including Registration)
When: 02/21/08 at 11:00am Expected uptime: 02/21/08 at 11:30am Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To Be Determined Last Update: 02/20/2008 11:30 Submitted/Last updated by: JBG CMS Call Center SLO - 02/20/2008 11:29:53 |
| 02/20/08 Wed | PeopleSoft HCM | Description: PeopleSoft HCM will be down for installation of local modifications and patches. When: 2/20/08 at 8:00 PM Expected uptime: 2/20/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/19/2008 07:55 Submitted by: mp, ITS-CCS/CMS - 02/19/2008 07:55:47 - 02/19/2008 07:55:38 |
| 02/20/08 Wed | PeopleSoft HCM |
Symptom/Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/20/08 at 8:00 PM Expected uptime:2/20/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/19/2008 07:56 Submitted/Last updated by: mp its/cc/cms - 02/19/2008 07:59:15 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/30/2008 is available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: MER-ISI - 02/19/2008 09:20:28 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/18/08. This has now been resolved and data is available through end of business day on 2/18/2008.
When: 2/19/2008 When discovered: 2/19/2008 8:30 am Resolution or work-around: Data through the end of business day on 2/18/2008 is now available. Expected uptime: 10:00 am - Data through the end of business day on 2/18/08 has been restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Data has now been updated. Last Update: 2/19/2008 10:00 am Submitted/Last updated by: LKS-ISI - 02/19/2008 09:59:57 |
| 02/19/08 Tue | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/18/08.
When: 2/19/2008 When discovered: 2/19/2008 8:30 am Resolution or work-around: Data through the end of business day on 2/17/2008 is available. Expected uptime: 10:00 am - Data through the end of business day on 2/18/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/19/2008 9:30 am Submitted/Last updated by: LKS-ISI - 02/19/2008 09:34:38 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is not Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:To be Determined Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 15:00 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:23:17 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is NOW Available (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:30am Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:34:31 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is Now Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:3:30pm Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 3:30pm Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 16:52:22 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is not Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:To be Determined Resolution or work-around:None at this time. Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 15:00 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:21:54 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" PeopleSoft HCM 8.9 HR/SA is Now Available (Including Registration)
When: 2/18/08 at 3:00pm Expected uptime:3:30pm Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:To be determined Last Update: 02/18/2008 3:30pm Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 15:32:44 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is Unavailable (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:05 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:22:32 |
| 02/18/08 Mon | PeopleSoft |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA is Unavailable (Including Registration)
When: 2/18/08 at 11:00am Expected uptime: To Be Determined Resolution or work-around:None at this time Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/18/2008 11:05 Submitted/Last updated by: JBG CMS Call Center SLO - 02/18/2008 11:24:05 |
| 02/13/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/13/08 at 8:00 PM Expected uptime: 2/13/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/12/2008 13:10 Submitted by: mp, ITS-CCS/CMS - 02/12/2008 13:17:47 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESSOLVED" ALL CMS HCM8.9 are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS CENTRAL is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:46:42 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESOLVED" ALL CMS HCM 8.9 are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS Central is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:48:08 |
| 02/12/08 Tue | PeopleSoft |
Symptom/Description: "RESOLVED" ALL CMS HCM 8.9 Systems are now available.
When: 02/12/08 at 12:10pm Expected uptime: [02/12/08 at 12:36pm Resolution or work-around:none at this time Contact for more information:ITS CMS Call Center 756-7000 opt 3 Root cause:CMS Central is Investigating this Issue Last Update: 02/12/2008 13:37 Submitted/Last updated by: JBG ITS CMS Call CENTER - 02/12/2008 13:49:18 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 10:55a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:05:24 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 sy 10:55 a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 10:59:26 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description: "RESOLVED" ...All CMS PeopleSoft Systems are NOW AVAILABLE,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 1:55pm Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:57:43 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:31:52 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 12:10 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:07:50 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:31:06 |
| 02/11/08 Mon | PeopleSoft HCM |
Symptom/Description:PeopleSoft HCM 8.9 HR/SA Unavailable
When: 2/11/08 10:55a.m. Expected uptime: To be determined Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 10:54 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 11:02:14 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description: "BACKUP" ...All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 1:50pm Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:50:34 |
| 02/11/08 Mon | PeopleSoft |
Symptom/Description:All CMS PeopleSoft Systems are Unavailable,(Including Registration)
When: 2/11/08 11:30a.m. Expected uptime: Next Update 2:15p.m. Resolution or work-around: None at this time Contact for more information:ITS/CMS Call Center 756-7000 opt 3 Root cause:Unknown at this time. Last Update: 02/11/2008 12:10 Submitted/Last updated by: JBG CMS Call Center - 02/11/2008 13:13:44 |
| 02/08/08 Fri | PolyData |
Symptom/Description: ALERT: Brio Query may produce unreliable results when running on a local workstation. While the number of rows returned is accurate there may be some columns of data appearing to be blank when data should be present.
When: 2/8/2008 When discovered: 2/7/2008 Expected uptime: n/a Resolution or work-around: Use Brio Query from within the ITS supported WTS environment. The issue listed above is not present when using Brio within WTS. Contact for more information: polydata@calpoly.edu Additional info: www.polydata.calpoly.edu - Known Issues --- Root cause: Incompatibility between Brio Query and other workstation software. Must use the ODBC connection in the Brio OCE's. Last Update: 02/08/2008 5:08pm Submitted/Last updated by: tmay-ISI 5:08pm - 02/08/2008 17:08:25 |
| 02/08/08 Fri | PolyData |
Symptom/Description: ALERT: Brio Query may produce unreliable results when running on local workstations.
When: 2/7/2008 When discovered: 2/6/2008 Expected uptime: n/a Resolution or work-around: Use Brio Query within WTS environment. Contact for more information: polydata@calpoly.edu Additional info: See www.polydata.calpoly.edu - Known Issues --- Root cause: Incompatibility between Brio Query and other workstation software. Last Update: 02/08/2008 4:00pm Submitted/Last updated by: tmay-ISI 4:00pm 2/8/2008 - 02/08/2008 15:57:30 |
| 02/07/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/6/08.
When: 2/6/08 When discovered: 2/7/08 Resolution or work-around: Data through the end of business day on 2/5/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 02/07/2008 07:58 Submitted/Last updated by: dmw its-isi - 02/07/2008 08:02:47 |
| 02/07/08 Thu | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 2/6/08.
When: 2/6/08 When discovered: 2/7/08 7:30am Resolution or work-around: Data through the end of business day on 2/5/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 02/07/2008 07:58 Submitted/Last updated by: dmw its-isi - 02/07/2008 08:03:41 |
| 02/06/08 Wed | MyCalPoly |
Symptom/Description: Portal is available
When: 06Feb2008, 08:00 When discovered: 06Feb2008, 08:30 Contact for more information: Ops, 6-5512 --- Root cause: CAS (Authentication)not available Last Update: 02/06/2008 08:09 Submitted/Last updated by: RjP, Ops - 02/06/2008 08:31:14 |
| 02/06/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM will be down for installation of local modifications and patches.
When: 2/6/08 at 8:00 PM Expected uptime: 2/6/08 at Midnight Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. Last Update: 02/04/2008 15:10 Submitted by: GLW, ITS-CCS/CMS - 02/04/2008 15:14:01 |
| 02/01/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/30/2008 is available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: MER-ISI - 02/01/2008 08:20:03 |
| 02/01/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/31/08.
UPDATE: Data through the end of business day on 1/31/08 has been restored from an alternate source.
When: 2/1/2008 When discovered: 2/1/2008 8:00am Resolution or work-around: Data through the end of business day on 1/31/2008 is now available. Expected uptime: 8:45 am - Data through the end of business day on 1/31/08 will be restored from an alternate source. Contact for more information: dwadmin@calpoly.edu --- Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 2/1/2008 8:15 am Submitted/Last updated by: DMW-ISI - 02/01/2008 08:34:26 |
| 01/30/08 Wed | PeopleSoft HCM |
Description: PeopleSoft HCM production (formerly HRSA) will be down for installation of local modifications and a patch.
When: 1/30/08 at 8:00 PM Expected uptime: 1/30/08 at Midnight Work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required for installation of locally modified database objects and patches. These particular COMRs and patch are part of the Absence Management implementation. Last Update: 01/28/2008 10:20 Submitted by: GLW, ITS-CCS/CMS - 01/28/2008 10:23:57 |
| 01/29/08 Tue | PeopleSoft HCM |
Description: PeopleSoft Environment was down for an Application Server Restart
When: 1/29/08 at 7:30 PM Expected uptime: 1/29/08 at 8:05 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required to make new portal content available to support existing business practices. Last Update: 01/29/2008 17:33 Submitted by: GLW, ITS-CCS/CMS - 01/29/2008 20:32:31 |
| 01/29/08 Tue | PeopleSoft HCM |
Description: PeopleSoft Environment will be down for an Application Server Restart
When: 1/29/08 at 6:00 PM Expected uptime: 1/29/08 at 7:00 PM Resolution or work-around: None Contact for more information: CMS Call Center at 756-7000 option 3 --- Root cause: Required to make new portal content available to support existing business practices. Last Update: 01/29/2008 17:33 Submitted by: GLW, ITS-CCS/CMS - 01/29/2008 17:36:14 |
| 01/27/08 Sun | PolyData |
Symptom/Description: PolyData Data Warehouse and supported applications will be unavailable due to changes necessary to support PeopleSoft 8.9 upgrade. Impacted applications include (but not limited to) Brio, PolyProfile, My Cal Poly Portal content, and Service Delivery/Provisioning applications. Finance data/queries will not be impacted by this upgrade. UPDATE: PolyData upgrade is complete. The data warehouse is now available.
When: 1/27/08 6:00 am Expected uptime: 1/27/08 2:00 pm Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft 8.9 Upgrade Last Update: 01/28/2008 12:04pm Submitted/Last updated by: TMM ITS-ISI - 01/27/2008 12:05:07 |
| 01/27/08 Sun | PolyData |
Symptom/Description: PolyData Data Warehouse and supported applications will be unavailable due to changes necessary to support PeopleSoft 8.9 upgrade. Impacted applications include (but not limited to) Brio, PolyProfile, My Cal Poly Portal content, and Service Delivery/Provisioning applications. Finance data/queries will not be impacted by this upgrade.
When: 1/27/08 6:00 am Expected uptime: 1/27/08 2:00 pm Resolution or work-around: None. Contact for more information: polydata@calpoly.edu --- Root cause: PeopleSoft 8.9 Upgrade Last Update: 01/22/2008 13:18 Submitted/Last updated by: MER ITS-ISI - 01/22/2008 13:32:44 |
| 01/19/08 Sat | PolyData |
Symptom/Description: The PolyData data warehouse will complete the build late on Saturday, January 19. ** UPDATE: Build completed successfully for data through the end of business on January 18, 2008 **.
When: January 19, 2008 When discovered: Expected uptime: 10:30am January 19 Resolution or work-around: Use day-old data until the refresh is complete. Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: PeopleSoft HCM 8.9 Upgrade. The data warehouse will not be able to begin the build at the normal time. It is anticipated that the build will be 2 hours later than normal at a minimum. Last Update: 01/19/2008 16:23 Submitted/Last updated by: MER ITS-ISI - 01/19/2008 14:24:29 |
| 01/19/08 Sat | PolyData |
Symptom/Description: The PolyData data warehouse will complete the build late on Saturday, January 19.
When: January 19, 2008 When discovered: Expected uptime: 8:00am January 19 Resolution or work-around: Use day-old data until the refresh is complete. Contact for more information: polydata@calpoly.edu Additional info: --- Root cause: PeopleSoft HCM 8.9 Upgrade. The data warehouse will not be able to begin the build at the normal time. It is anticipated that the build will be 2 hours later than normal at a minimum. Last Update: 01/18/2008 14:23 Submitted/Last updated by: TMM ITS-ISI 1/18/08 2:35pm - 01/18/2008 14:34:15 |
| 01/11/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/10/08.
When: 1/10/08 20:48 When discovered: 1/11/08 8:00am Resolution or work-around: Data through the end of business day on 1/9/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 01/11/2008 08:26 Submitted/Last updated by: DMW ITS-ISI - 01/11/2008 08:30:43 |
| 01/11/08 Fri | PolyData |
Symptom/Description: Polydata Finance data warehouse tables were not refreshed for data through the end of the business day on 1/10/08. ** UPDATE: Data through the end of business day on 1/10/08 is now available. **
When: 1/10/08 20:48 When discovered: 1/11/08 8:00am Resolution or work-around: Data through the end of business day on 1/10/08 is now available Contact for more information: dwadmin@calpoly.edu Root cause: Source data pull from PeopleSoft did not complete successfully in production. Last Update: 01/11/2008 08:26 Submitted/Last updated by: DMW ITS-ISI - 01/11/2008 09:40:38 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees. ** UPDATE: All locator information is now displaying correctly for CPC/ASI employees **
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Recent change to the Telebill system caused data pulls to the Data Warehouse to fail. Last Update: 01/04/2008 8:15 Submitted/Last updated by: MER-ISI - 01/04/2008 08:15:09 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees.
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Last Update: 01/03/2008 13:27 Submitted/Last updated by: MER-ISI - 01/03/2008 13:35:53 |
| 01/03/08 Thu | PolyData |
Symptom/Description: Locator information (including phone/fax numbers) not displaying in Directory Information Channel for ASI and Cal Poly Corporation employees.
When: 1/2/2008 When discovered: 1/2/2008 9:00 am Expected uptime: 1/4/2008 8:00 am Resolution or work-around: None. Contact for more information: dwadmin@calpoly.edu --- Root cause: Recent change to the Telebill system caused data pulls to the Data Wareho |