EVENTS AND ADVISORIES

DATE	SYSTEM	MESSAGE
06/25/08 Wed	PolyData	Symptom/Description: Polydata HR and SA data warehouse tables were not refreshed for data through the end of the business day on 6/24/08. When: 6/25/08 When discovered: 6/25/08 7:30am Resolution or work-around: Data through the end of business day on 6/23/2008 is available. Contact for more information: dwadmin@calpoly.edu Root cause: Being investigated Last Update: 06/25/2008 07:58 Submitted/Last updated by: DMW ISI
06/24/08 Tue	PeopleSoft	Symptom/Description: (RESOLVED)PeopleSoft is experiencing slow perfomance When: 06/24/08 at 3:30 p.m. Expected uptime: 06/24/08 at 5:40 p.m. Resolution or work-around:Problem has been reported to CMS Central and they are working this issue Contact for more information:CMS Call Center SLO 756-7000 opt 3 Root cause: file system failure on CSSLU260 Last Update: 06/25/2008 8:06a.m. Submitted/Last updated by: JBG CMS Call Center SLo
06/22/08 Sun	Major Campus System outage	Symptom/Description: Machine room outage affecting campus wide email, calendar, calpoly web page, my portal, etc. When: Sunday 6/22/08 at 5am Expected uptime: All up by 2pm Resolution or work-around: All campus DNS and Co-Lo servers will be unaffected by outage. Contact for more information: Network Admin, James 6-1295 Root cause: Switch upgrades Last Update: 06/18/2008 11:38 Submitted/Last updated by: Ed, Netadmin.
06/22/08 Sun	Oracle Email and Calendar	Description: Oracle Email and Calendar and other campus services will be unavailable during a network upgrade affecting the central machine room in Building 14. When: From Sun, 6-22-08 5:00 am until Sun, 6-22-08 at 2:00 pm Resolution or work-around: You may redirect your email to another account. Contact for more information: ITS Service Desk 805-756-7000 Additional info: Email Delivery Address Update Website and Infrastructure Terminal Resources Project, Refresh Program (ITRP2)Website --- Root cause: ITRP2 Infrastructure Upgrades Last Update: 06/17/2008 15:32 Submitted/Last updated by: tob, ITS-Collaboration Support
06/19/08 Thu	PolyData	Symptom/Description: PolyCard ISO/barcode data not available in PolyData. Service Delivery Applications impacted include (but not limited to) Library and Health Center. ** UPDATE - Data has been refreshed and is now available ** When: 6/19/08 When discovered: 6/19/08 1:15 pm Expected uptime: 6/19/08 2:45 pm Resolution or work-around: Current data will be extracted from PolyCard and PolyData tables will be refreshed and available. Contact for more information: polydata@calpoly.edu --- Root cause: Due to network connectivity issues, we were unable to successfully pull source data from PolyCard system. This resulted in no data available during the regular build cycle last night. Last Update: 06/19/2008 13:11 Submitted/Last updated by: MER-ISI/IM

REGULARLY SCHEDULED SYSTEM DOWN TIMES

DATE	SYSTEM	MESSAGE
Sundays	Central UNIX   Session Server   Oracle Email   Oracle Calendar   Web Services Sun Systems   Oracle Databases   CourseInfo   AWL   Remedy	Systems are scheduled for regular preventative maintenance from 6:00 AM until 12 Noon.
Every day	PeopleSoft	Sun-Sat Unavailable daily from 10:00 PM until 7:00 AM Down times for patches and upgrades are announced on Systems Status.
Irregular, infrequent	Campus Networks	Usually scheduled for M-F early morning hours

Information revised: 06/25/2008 08:33:56